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Job DescriptionDescription: This position is contingent upon successful proposal submission and contract award. Prevailance is seeking an experienced NMCI / Flank Speed End User Support Specialist to provide responsive, hands-on technical support across headquarters and ashore subordinate commands. This role ensures reliable access to Navy information systems, maintains accurate accountability of assets, and supports end users in a dynamic operational environment. Travel may be required. Responsibilities include, but not limited to: • Provide end user support for NMCI/Flank Speed systems, hardware, software, and collaboration tools, • Respond to technical issues affecting headquarters staff and assist with maintenance and upkeep of NMCI seat management across ashore commands, • Deliver periodic NMCI Program Maintenance reports to support CIO budgeting requirements, • Provide hands-on troubleshooting for issues not requiring NMCI Help Desk intervention, • Configure laptops and systems to enable remote access for staff travel, • Maintain accurate inventory of NMCI and government assets, • Assist with the setup, maintenance, and troubleshooting of printers and peripheral devices, • Manage, maintain, and track NMCI seats, peripherals, and associated CLIN orders for headquarters and subordinate commands, • 5+ years of experience with NMCI architecture and Flank Speed cloud collaboration tools, • 5+ years of experience with DoD cybersecurity protocols, asset accountability, and information assurance, • 3+ years demonstrating lifecycle management experience for seats, peripherals, and CLINs, • Experience planning, tracking milestones, and reporting, • Demonstrated hardware, software, and network troubleshooting ability, • Ability to support end users across ashore Navy commands, • Knowledge of SECNAV M-5510 and SECNAV 5239.3 Series requirements, • Knowledge of user account management, group policies, and cloud identity services, • Knowledge of DoD IT systems, cybersecurity policies, and assurance practices, • Understanding of common productivity software, printers, and hardware used in Navy environments, • Associate’s or higher in IT, Computer Science, or a related field, • CompTIA A+ and/or Network+, • ITIL Foundation certification, • Familiarity with military rank and organizational structures, • High School diploma or GED, • CompTIA Security+ (DoD 8570 compliant) Prevailance, Inc. proudly supports veterans as a member of the V3 (Virginia Values Veterans) program and the Hire Vets initiative. Recognized as a Top Workplace in 2025, Prevailance fosters a supportive, mission-driven environment for its team members. We provide a comprehensive benefits package to eligible employees, designed to support health, wellness, and financial security. Our benefits include: • Medical Insurance, • TriCare Supplemental, • Dental Insurance, • Vision Insurance, • Life & Accidental Death & Dismemberment (AD&D) Coverage, • 401(k) Plan with Company Matching Contributions, • Paid Time Off (PTO), • 11 Paid Holidays, • Education Reimbursement Program