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Job Description WHO WE ARE Empowering Connections, Inspiring Possibility SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all. With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C. WHAT YOU’LL DO As a Customer Success Manager (CSM) for Managed Network Services & Digital Signage/Experience, you will take ownership of ensuring that customers achieve the highest level of success and satisfaction with our network solutions and digital signage/experience products. You will be responsible for driving monthly revenue retention and growth, cultivating strong relationships with clients, and closely monitoring their service performance and contractual compliance. In this role, you will be the customer’s primary advocate, ensuring they maximize the value of their network services and digital experience solutions while proactively identifying new opportunities to enhance service offerings and prevent potential churn. Major duties and responsibilities: • Customer Excellence and Loyalty:, • Own the customer relationship for managed network services and digital experience solutions, ensuring seamless onboarding, implementation, and ongoing success., • Work with clients to understand their specific needs related to network services, connectivity, and digital signage, tailoring solutions to deliver exceptional outcomes., • Proactively engage with customers through regular check-ins, business reviews, and support, understanding their customers, business, goals and needs., • Advocate for the customer internally, working with technical, product, and support teams to resolve any issues or challenges swiftly & improve process for future., • Continuously gather customer feedback on their digital experiences and managed services, using insights to drive improvements in service delivery and satisfaction., • Anticipating Challenges: Stay ahead of potential customer issues by regularly reviewing data and customer feedback, identifying any red flags that could impact their experience or cause churn., • Solution-Oriented Approach: Quickly identify solutions to challenges that arise, ensuring timely responses and resolutions that maintain customer satisfaction., • Risk Mitigation: Implement strategies to minimize risks related to contract compliance, service adoption, and customer retention, keeping customer needs front and center., • Revenue Retention and Growth:, • Take full ownership of monthly revenue retention, focusing on reducing churn by addressing customer concerns and ensuring sustained value from network services and digital experiences., • Identify opportunities for upselling and cross-selling additional services, such as upgraded network solutions, enhanced digital signage packages, or advanced features that align with customer goals., • Partner with sales teams to strategically expand existing accounts, ensuring alignment with customer needs and growth objectives., • Monitor service performance metrics (e.g., network uptime, signage engagement) to ensure customers are receiving optimal value and to identify risks that could lead to churn., • Partner with sales, financial, service delivery, and support teams to validate and ensure accurate invoicing, pricing and costing., • Monitoring Performance and Contract Compliance:, • Track and analyze customer usage of managed network services and digital signage, ensuring full compliance with contractual terms and agreed-upon performance standards., • Data Analysis for Continuous Improvement: Review customer usage and performance data to spot trends, identify challenges, and recommend solutions that improve both performance and satisfaction., • Conduct Quarterly Business Reviews (QBRs) to align customer goals with service delivery, ensuring that contractual obligations are met and providing data-driven recommendations for improvement., • Proactively manage customer contracts, ensuring timely renewals and working with legal and finance teams to address any issues related to contract terms, billing, or payment schedules., • Collaborate with technical teams to address performance issues and ensure high availability and reliability of network services and digital signage systems., • Optimize Processes: Continuously refine and improve customer success processes, looking for ways to enhance onboarding, engagement, and service delivery., • Key Metrics for Success:, • Revenue Retention: Achieve and exceed monthly/annual retention targets by minimizing churn and driving additional revenue from upsells., • Customer Satisfaction (CSAT): Maintain or improve customer satisfaction and loyalty metrics, particularly around network performance and digital experience outcomes., • Churn Rate: Proactively reduce the churn rate by identifying and resolving issues related to network performance and digital signage effectiveness., • Upsell/Cross-sell Revenue: Drive additional revenue by strategically identifying and closing upsell and cross-sell opportunities for network and digital signage services. WHO YOU ARE Key Qualifications To perform this role successfully, the Customer Success Manager must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and overall experience required for the role. • Bachelor’s degree in Business, IT, or a related field., • Strong understanding of network solutions, digital signage platforms, and their associated performance metrics., • Demonstrated ownership of customer relationships, with a proven track record of driving customer satisfaction and retention in technical services., • Excellent communication and relationship-building skills, with a focus on delivering tailored customer solutions., • Familiarity with CRM/Office tools (e.g., Salesforce, Microsoft Office). SAP, ServiceNow, Smartsheet are a plus., • Ownership and Accountability: Take full responsibility for the customer journey, owning outcomes and ensuring the success of managed network services and digital signage deployments., • Customer-Centric Mindset: Focus on delivering outstanding service and value, tailoring network and digital signage solutions to meet customer needs and objectives., • Technical Acumen: Possess a strong understanding of network services, connectivity solutions, and digital signage platforms, allowing for informed conversations with customers and internal teams., • Proactive Problem Solving: Anticipate and resolve network or digital signage performance issues after they impact the customer, offering timely solutions., • Data-Driven Decision Making: Use key performance indicators (KPIs) and analytics to monitor service effectiveness, identify risks, and drive customer success initiatives. WHERE YOU’LL WORK • Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy., • Business casual work environment, • Ability to work in a fast-paced environment and manage multiple priorities., • Positive mindset, fearless to ask questions and push against status quo., • Ability to drive projects to completion on time., • Strong desire to work in a collaborative team-driven environment. PHYSICAL REQUIREMENTS • Sit and/or stand for long periods, • Use of hands and fingers extensively, • Work on a computer 5 – 10 hours a day WORK LOCATION: Tulsa, Oklahoma Office CLASSIFICATION*: Exempt/Salaried POSITION TYPE: Full-time TRAVEL REQUIREMENTS: Minimal travel, 5-10% DIRECT REPORTS: None SAFETY SENSITIVE: No Ready to join a team that values trusted connections? Apply now! Equal Opportunity Employer SageNet is committed to a skills-first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status. SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices. SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management. Legal Disclaimer This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities. As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Allied Universal - - Responsibilities: Provide customer service to clients by carrying out security-related procedures; Respond to incidents and critical situations in a calm, problem-solving manner; Conduct regular and random patrols around the location and perimeter.

Oak View Group - - Responsibilities: Monitors and operates closed circuit surveillance, access control and fire alarm systems.Vets all visitors/contractors, verifies appropriate credentials and prevents unauthorized access to the premises.Patrols all properties as required and ensures, in a friendl

Allied Universal - - Responsibilities: Provide customer service to clients by carrying out security-related procedures; Respond to incidents and critical situations in a calm, problem-solving manner; Conduct regular and random patrols around the business and perimeter.

Oak View Group - - Responsibilities: Monitors and operates closed circuit surveillance, access control and fire alarm systems.Vets all visitors/contractors, verifies appropriate credentials and prevents unauthorized access to the premises.Patrols all properties as required and ensures the security

Allied Universal - - Responsibilities: Monitor assigned areas and conduct routine patrols; Respond to incidents and critical situations; Provide outstanding customer service to tenants and visitors; Remain visible to deter security-related incidents; Communicate clearly with tenants and visitors.

Oak View Group - - Responsibilities: Monitors and operates closed circuit surveillance, access control and fire alarm systems; Vets all visitors/contractors, verifies credentials, and prevents unauthorized access; Patrols properties to ensure security of employees, contractors, and visitors; Detect

Allied Universal - - Responsibilities: Provide customer service to clients by carrying out security-related procedures and site-specific policies; Respond to incidents and critical situations in a calm, problem-solving manner; Conduct regular and random patrols around the business and perimeter; Ob

Ascension - - Responsibilities: Protect the healing environment by proactively monitoring facilities and identifying potential threats before they impact staff or patient care; Resolve security incidents through thorough investigation and clear documentation, ensuring a safe and transparent record

Allied Universal - - Responsibilities: Provide customer service to clients, employees, and visitors by carrying out security-related procedures and site-specific policies; Respond to incidents and critical situations calmly and effectively; Conduct regular and random patrols of interior areas and a

Andy Frain Services - - Responsibilities: Patrol buildings and perimeters; Control entrances and movement of pedestrian and vehicle traffic; Monitor cameras or equipment; Complete Daily Activity Reports, Log Book entries, Incident Reports; Report suspicious activity or incidents to Security Supervi

Allied Universal - - Responsibilities: Provide customer service to our clients by carrying out security-related procedures, site-specific policies, and/or, when appropriate, emergency response activities; Respond to incidents and critical situations in a calm, problem-solving manner; Conduct regula

Security Officer - Yale Campus.This position is ECB status requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.Job Summary: The Security Officer maintains a safe and secure environment by patrolling premises, monitoring surveillance equipment, a

Allied Universal - - Responsibilities: Provide customer service to site personnel, visitors, and/or contractors by carrying out security-related procedures, location-specific policies, and when appropriate, emergency response activities at a utilities location.Respond to incidents, alarms, and/or c

Must be available to work varying shifts/hours based on business need including open, mid, closing shifts, overnights, weekends, and holidays. Work environment: while performing the duties of this job, the employee may be exposed to weather conditions varied from very hot to very cold based on seaso

Allied Universal - - Responsibilities: Provide customer service to clients by carrying out security-related procedures, site-specific policies, and/or, when appropriate, emergency response activities.Respond to incidents and critical situations in a calm, problem-solving manner.Conduct regular and

Serves as an armed Security Officer for the OU-Tulsa Campus and Campus Security Authority (CSA) by fulfilling training and reporting obligations related to campus safety protocols.May assist with traffic control points, fire prevention measures, and parking enforcement.Performs patrols of the facili

Allied Universal - - Responsibilities: Provide customer service to our clients by carrying out security-related procedures, site-specific policies, and/or when appropriate, emergency response activities; Respond to incidents and critical situations in a calm, problem-solving manner; Conduct regular

Military or Law Enforcement background preferred (exceptions may be made for outstanding candidates). Location: Tulsa Air National Guard Base.

Allied Universal - - Responsibilities: Provide customer service to clients by carrying out security-related procedures; Respond to incidents and critical situations in a calm, problem-solving manner; Conduct regular and random patrols around the business and perimeter; Observe and report unusual ac

Must be available to work varying shifts/hours based on business need including open, mid, closing shifts, overnights, weekends, and holidays. Work environment: while performing the duties of this job, the employee may be exposed to weather conditions varied from very hot to very cold based on seaso

Allied Universal - - Responsibilities: Provide customer service to our clients by carrying out security-related procedures, site-specific policies, and/or when appropriate, emergency response activities.Respond to incidents and critical situations in a calm, problem-solving manner.Conduct regular a

Allied Universal - - Responsibilities: Provide customer service to residents, guests, and staff by following site-specific procedures, access guidelines, and when appropriate, emergency response activities; Conduct regular and random patrols of residential buildings, amenities, parking areas, and p

Security Officer - Clinic - Tulsa.Requisition Number: SECUR001259.Location: Council Oak South (Tulsa), 8005 E 106th St, Tulsa, OK 74133, USA.Education High School Diploma or GED equivalent is required.Experience One (1) year of relevant work experience in the same or related setting.Licenses & Cer

Allied Universal - JobID: 1540989 [Safety Officer / Security Guard] As a Security Officer at Allied Universal, you'll: Ensure the facility is provided with high quality security services to protect people and property; Report safety concerns, security breaches and unusual circumstances both verbally

Security Officer Flex Retail Patrol.Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose.While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a cult

Security, Military, Law Enforcement experience preferred, but not mandatory. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupation

Job descriptions are subject to change based on changing business needs and conditions.

If you have security, military, law enforcement experience even better!. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational

We help make your world a safer place.Securitas is a global company that offers the most advanced and sustainable security solutions in the industry.We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.Securitas plays an essential role for our clients and in s

The Public Safety Officer is responsible for the safe and effective prevention, preparation, response, and recovery from threats to the safety, security, and welfare of ORU students, faculty, staff, and visitors.The officer performs safety, loss prevention, parking and traffic control duties on the

Armed Security Officer Tulsa Air National Guard Base. Zona Facta Collective is currently seeking qualified Armed Security Officers for the Tulsa Air National Guard Base. Security Officers will be responsible for ensuring the controlled access into the Tulsa Air National Guard Base via scanning/chec

Prior experience in law enforcement, military or civilian security services is helpful.

Under the general direction of the OSUMC Security Manager and Shift Lead Officer, it is the responsibility of the incumbent to protect patients, staff, visitors, hospital property, and ground from discomfort, and/or disruption due to vandalism, theft, bodily harm and/or malicious mischief.Current Dr

The Public Safety Officer is responsible for the safe and effective prevention, preparation, response, and recovery from threats to the safety, security, and welfare of ORU students, faculty, staff, and visitors.The officer performs safety, loss prevention, parking and traffic control duties on the

If you have security, military, law enforcement experience even better!. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational

River Spirit Casino Resort | Security | Full Time.Property: River Spirit Casino Resort.Location: Tulsa, OK, US, 74137.Full-Time/Part-Time: Full Time.Summary: Provide effective patrol, strong community relations and professional communications to the MNGE.Other duties and responsibilities may be requ