Systems Analyst I-III
3 days ago
Tulsa
Job Description Reports to: Director of Enterprise Platforms Collaborates with: Information Technology, Software Development, Sales, Engineering, Tech Services, Product Management, Project Management Primary Responsibility: A Systems Analyst supports and evolves our CRM, CPQ, ERP, and related platforms as part of the Enterprise Platforms team. You'll improve cross-department efficiency by enhancing functionality, maintaining data and system integrity, and driving configuration and integration work. This role supports daily operations, key projects, and long-term scalability of tools used by Sales, Engineering, Field Service, Product Management, and Project Management. What You'll Do: CRM & CPQ Enhancements • Partner with stakeholders to translate requirements into scalable system changes., • Configure Salesforce using declarative tools (Flows, Process Builder, Validation Rules, Custom Objects)., • Extend Sales and Revenue Cloud using Salesforce CPQ and Logik.io for complex product configurations., • Troubleshoot and resolve bugs, data issues, and system errors in Salesforce and integrated systems., • Triage, prioritize, and track user-reported issues with business stakeholders., • Support and maintain integrations between Salesforce, ERP, and third-party platforms using APIs and tools such as MuleSoft and Zapier., • Partner with internal developers and external vendors to enhance or troubleshoot integrations., • Use Gearset to manage version control, deployment pipelines, and sandbox changes., • Participate in system testing and UAT to ensure smooth, reliable releases., • Serve as a liaison between Sales, Engineering, Field Services, Product, Project Management, and IT to ensure end-to-end solution design., • Promote adoption of new tools and workflows by explaining capabilities and options., • 2-15 years in a Systems Analyst, Software Developer, Platform Engineer or CRM Admin role (experience level will determine SAI, SAII, or SAIII)., • Hands-on experience configuring and supporting Salesforce (or similar CRM) in a professional environment., • Working knowledge of Salesforce CPQ and/or Logik.io (guided selling, product rules, pricing/configuration)., • Experience maintaining and prioritizing a work backlog, preferably using tools such as Azure DevOps (ADO), Jira, or GitHub., • Familiarity with ERP systems (e.g., Syspro, NetSuite, SAP) and their integration with CRM., • Understanding of APIs and system integration concepts., • Experience with deployment tools such as Gearset, Copado, or similar., • Strong JavaScript experience especially for rules engines, integration support, or scripting around CRM/CPQ workflows., • Strong communication skills with the ability to document clearly and translate technical details for non-technical users., • Bachelor's degree in Software Engineering, Computer Science, or related field, or equivalent combination of education and experience., • Strong analytical and problem-solving skills with high attention to detail., • Self-starter who can work independently and collaboratively and manage competing priorities., • Experience with 3D product modeling or CAD systems integrated with CPQ or ERP., • Familiarity with database concepts (SQL, data schemas, data transformation)., • Familiarity with tools like Zapier and MuleSoft., • Experience with low-code platforms beyond Salesforce (e.g., Power Apps, ServiceNow)., • Professional experience in Agile/Scrum environments., • Health, Dental & Vision Insurance, • Annual Bonus Program, • $350 Annual Wellness Credit, • Flexible Spending Account (FSA), • 401k with match up to 5%, • Life insurance, • Disability insurance, • 5 days of paid sick leave annually (prorated based on start date) Job Posted by ApplicantPro