Client Support Specialist
hace 1 día
Syracuse
Salary: $58,700 - 67,500 per year Requirements: • A minimum of 8 years of relevant experience in a corporate setting, with additional experience in other organizations being a plus., • Possession of A+, Network+, or MCP Certification, or any valid equivalent certification., • Expert technical understanding of desktop hardware and software, including proficiency in Windows 2000, Windows XP, and Microsoft Office applications., • In-depth knowledge of TCP/IP-based LAN and WAN networks., • Solid hands-on experience in hardware troubleshooting., • Familiarity with programming languages such as Visual Basic, .Net languages, and web programming/reporting tools such as Crystal Reports., • Strong ability to operate various tools, components, and peripheral devices., • Capable of reading, understanding, and even updating technical manuals, procedural documentation, and OEM guides., • Research skills pertaining to PC issues and products., • Excellent interpersonal and relationship-building capabilities., • Strong written and oral communication skills, with the ability to present complex ideas in a user-friendly manner., • Strong commitment to customer service., • A valid NY State driver’s license and reliable transportation., • A combination of education and experience that proves proficiency in the areas of responsibility may be considered as a substitute for the above qualifications. Responsibilities:, • I will perform on-site analyses, diagnosis, and resolution of complex desktop problems for end-users, recommending and implementing corrective measures, including off-site repairs for remote users when necessary., • I will install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware/software to ensure optimal desktop service levels., • I will assess and implement necessary performance upgrades to PC components, including the installation of CPUs, NIC cards, hard disks, RAM, and other hardware., • I will work closely with the Network Manager and Server Administrator to ensure the desktop computing environment operates efficiently., • I will administer and resolve issues with user workstation software products and applications as needed., • I will handle incoming calls, emails, and work order requests regarding desktop issues., • I will assist in preparing, maintaining, and enforcing procedures for logging, reporting, and monitoring desktop operations and help requests., • I will keep an inventory of all monitors, keyboards, hard drives, modems, network cards, and other related equipment., • I will accurately document instances of desktop equipment failures, repairs, installations, and removals, analyzing data to identify trends and corrective actions., • I will recommend long-term strategies and capacity planning to meet future desktop hardware needs., • I will manage purchases related to PCs and desktop hardware., • I will assist with the deployment and maintenance of phone equipment as required. Technologies:, • Hardware, • LAN, • Network, • TCP/IP, • Visual Basic, • Web, • Windows, • XP, • ASP.NET I promote and embody Loretto’s mission, values, vision, and strategic goals in all interactions with staff, peers, residents, families, vendors, and visitors, treating everyone with dignity and professionalism. I prioritize excellent customer service, attend and actively engage in required meetings and training sessions, and adhere to established policies, procedures, and codes of conduct at all times. Additionally, I practice safety awareness, identify, and report any safety or environmental issues, and understand all HIPAA and relevant compliance and regulatory requirements associated with my role. I am dedicated to performing various related duties as assigned. Physical Requirements: • Capable of sitting for prolonged periods., • Dexterity of hands and fingers to operate a computer keyboard, mouse, and tools, and to handle other computer components., • Ability to lift and transport moderately heavy objects, such as computers and peripherals. Benefits/Compensation: • Competitive salary ranging from $58,700 to $67,500 per year., • Comprehensive medical, dental, prescription, and vision insurance., • Disability coverage., • Tuition Reimbursement Program., • 401(k) Retirement/Pension Plans., • Discounted Gym Membership., • Free visits to Loretto Health Clinics., • Generous Paid Time-Off accrual., • Engaging events for employees., • Convenient locations with complimentary parking., • Access to Employee Coaches who can assist in achieving life goals., • Diaper Assistance Program., • Opportunities for career growth and advancement across 19 sites! last updated 51 week of 2025