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  • Director of Benefits
    Director of Benefits
    2 days ago
    Full-time
    Wholesale District, Indianapolis

    Director of Benefits Location: Indianapolis, IN Company: Steak 'n Shake Reports to: Vice President of Human Resources * About the Role Steak 'n Shake is seeking a Director of Benefits to lead the strategy, administration, and execution of our benefits programs across a large, multi-state employee population. This role reports directly to the Vice President of Human Resources, serves as a member of the HR Leadership Team, and manages one internal direct report. This position is ideal for a benefits leader who enjoys both strategic ownership and hands-on execution —someone comfortable rolling up their sleeves while shaping programs that directly impact employees' lives. * Key Responsibilities Benefits Strategy & Administration • Own the design, delivery, and day-to-day administration of all employee benefit programs, including medical, dental, vision, life, disability, wellness, and voluntary benefits, • Evaluate benefit offerings regularly to ensure competitiveness, cost effectiveness, and alignment with company goals Open Enrollment • Lead annual open enrollment from end to end, including planning, vendor coordination, communications, system setup, and post-enrollment reconciliation, • Ensure a smooth, accurate, and employee-friendly enrollment experience Compliance & Governance • Oversee ACA compliance and reporting, including vendor coordination and regulatory deadlines, • Manage 401(k) retirement plan governance, including vendor oversight, audits, and fiduciary compliance, • Administer and ensure compliance with FMLA, ADA, and state-specific leave laws, • Maintain compliance across multiple states and jurisdictions Vendor Management • Serve as primary point of contact for benefits brokers, insurance carriers, third-party administrators, and retirement plan vendors, • Lead renewals, RFPs, contract negotiations, and ongoing performance management Operational Excellence & Leadership • Provide day-to-day leadership and development for one internal direct report, • Maintain accurate benefits data, documentation, and reporting, • Troubleshoot escalated employee issues and complex benefit cases, • Partner closely with HR leadership, finance, legal, and operations teams to improve processes, controls, and systems * Minimum Qualifications • Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience), • 7+ years of progressive experience in employee benefits administration and compliance, • Demonstrated ownership of open enrollment execution in a multi-state environment, • Strong working knowledge of ACA compliance and reporting, • Hands-on experience administering 401(k) retirement plans, • Practical experience with FMLA, ADA, and state-specific leave laws, • Proven experience managing external vendors (brokers, carriers, TPAs), • Ability and willingness to perform detailed, operational work in addition to strategic leadership * Preferred Qualifications • 10+ years of benefits experience, including leadership responsibility, • Experience supporting a large, distributed, hourly workforce across multiple states, • Prior experience in retail, hospitality, restaurant, or similarly complex operating environments, • Professional certifications such as CEBS, SHRM-CP/SHRM-SCP, or SPHR, • Experience leading benefits through periods of growth, change, or transformation, • Strong data, audit, and reporting orientation * Competencies & Work Style • Self-starter who works independently and takes ownership, • Highly detail-oriented with strong follow-through, • Thrives in a fast-paced, ever-changing environment, • Comfortable getting "in the weeds" with day-to-day work—this is not a purely advisory role, • Practical, solutions-oriented mindset with strong judgment * Why Steak 'n Shake Steak 'n Shake offers the opportunity to lead benefits in a highly visible, impactful role within the HR organization. As a member of the HR Leadership Team, you will help shape programs that directly affect employees across the country while partnering closely with senior leadership.

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  • General Manager
    General Manager
    3 days ago
    Full-time
    Wholesale District, Indianapolis

    STEAK 'N SHAKE GENERAL MANAGER – PARTNERSHIP OPPORTUNITY Full-Time ▪ Up to $85,000 ▪ Path to Ownership ▪ Franchisee Partner Eligible We're not looking for a manager. We're looking for an owner. Steak 'n Shake is the fastest growing QSR in America—and we're just getting started. We're modernizing operations, raising the bar on hospitality, and expanding our footprint at a pace no one else in the industry is matching. We're also on a mission: real food, real ingredients, real value. We are a healthy company, delivering healthy food options at great prices. WE give every general manager the opportunity to live the American Dream. The GMs who thrive here don't clock in and manage from the office. They lead from the floor, own their numbers, and build teams that win. And the best of them? They become franchise partners—owners of the very store they built. FRANCHISEE PARTNER PROGRAM Top-performing GMs are invited to own and operate their own Steak 'n Shake. Run it like it's yours—because it can be. This is a partnership, not just a paycheck. WHAT YOU'LL DO ▪ Improve people's lives! ▪ Provide the gold standard in service – provide the most hospitable experience in the world to all our guests ▪ Live by the golden role – we treat others the way we want to be treated ▪ Lead team from the floor – production line, drive-through, dining room. We are seeking to provide the best to our customers and therefore we seek the best managers in the country. ▪ Build and keep a high-performing team through recruiting, training, and real accountability. ▪ Uphold Steak 'n Shake's brand, food safety, and hospitality standards without exception. ▪ Use data to drive decisions: speed of service, guest scores, and cost targets. ▪ Don't just watch things happen, make things happen WHAT YOU BRING ▪ 3+ years of QSR or fast-casual GM experience. Required. ▪ Fluency in P&L management—you can quote your food cost, labor %, and comp trend from memory. ▪ Hands-on leadership style. Comfortable on the grill, in the window, wherever you're needed. ▪ Consistent work history. We want builders, not job-hoppers. ▪ An owner's mindset: every dollar, every guest, every team member matters—because soon, it's your name on the door. WHAT SUCCESS LOOKS LIKE ▪ Your restaurant hits targets every week—costs, cleanliness, speed, guest satisfaction. ▪ Your team is trained, engaged, and proud of where they work. ▪ You're invited into the Franchisee Partner Program to own what you built. MORE THAN JUST A PAYCHECK We combine top-of-market wages with benefits that support you and your family — now and long term. Benefits ▪ Medical/Rx ▪ HSA with Employer Contribution ▪ Dental ▪ Vision ▪ Life & Disability ▪ Hospital Indemnity ▪ Critical Illness ▪ Accident ▪ 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks ▪ Meal Discounts ▪ Employee Assistance Program ▪ Paid Training ▪ Associate Emergency Foundation Benefits are subject to service and/or ACA eligibility requirements* If you run toward hard problems and want to own your future—apply now. #GM7080

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  • Manager
    Manager
    3 days ago
    $17–$19 hourly
    Full-time
    College Park, Indianapolis

    STEAK N SHAKE IS HIRING MANAGERS looking to MAKE A DIFFERENCE! We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-loving attitude who provide a hospitable service. YOU: • Demonstrate the Golden Rule, • Have a competitive spirit and desire to win, • A track record of proven leadership, • Possess high character and high competence, • Desire to improve the lives of others US: • Desire to improve the lives of employees, customers, franchisees, • Committed to you and your successful journey, • We place trust above all else. This builds loyalty, • Determined to be the employer of choice, placing employees first. We seek to be the maximum wage employer., • Desire to lead and dominate the premium burger segment of the restaurant industry, • Our pace is fast, focused, and effective STEAK N SHAKE SHIFT MANAGER DESCRIPTION: The Shift Manager reports directly to the General Manager. They assist in the day-to-day responsibilities of managing the restaurant, directing the employees, ensuring guest satisfaction and thereby demonstrating the Gold Standard in service. They will partner with the General Manager to meet the business and strategic objectives of the organization. The sky is the limit for those seeking to make a difference in this world! Benefits & Perks Employee discount, Employee assistance program, Paid Training Qualifications • US work authorization (Required), • High school or equivalent (Preferred), • Driver's License (Preferred) SOUND LIKE A GREAT PARTNERSHIP? CLICK NOW TO APPLY!!

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  • Instructional Designer
    Instructional Designer
    3 days ago
    Full-time
    Wholesale District, Indianapolis

    Instructional Designer (QSR / Operations Training) Location: Remote/Hybrid in a main Steak n Shake Market Department: Learning & Development Reports to: VP Training Steak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention. This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick-service restaurant (QSR), retail, or hospitality operations. * Responsibilities • Design and develop eLearning, instructor-led training, and job aids for frontline and leadership roles, • Apply adult learning theory and instructional design models (ADDIE, SAM), • Align training with operational initiatives, menu changes, and promotions, • Develop and manage content in the LMS; incorporate video and interactive learning, • Evaluate training effectiveness using feedback, LMS data, and field metrics, • Partner with Operations to pilot, refine, and roll out training programs, • Visiting restaurants to observe operations, validate effectiveness, and gather feedback Qualifications • Bachelor's degree in Instructional Design, Education, or related field, Master's degree a plus, • 5+ years instructional design experience (QSR, retail, or hospitality preferred), • 5+ years' experience training frontline hourly teams and managers, • Proficiency (3-5 years' experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond), • Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines, • Data driven mindset with the ability to evaluate learning impact using Kirkpatrick type frameworks, • Knowledge of food safety standards, QSR standards, and hospitality principles Additional Details • You are in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando, • Average 5% travel for field observation, analysis, and implementation evaluation, • Passion for operational excellence and learner-centered design, • Role is fast-paced, operations-driven with high visibility and impact, • Opportunity to directly influence guest experience, team performance/retention About Steak n Shake Steak 'n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company. #TBCorp

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  • Paid Social Media Specialist - Franchise Development
    Paid Social Media Specialist - Franchise Development
    4 days ago
    Full-time
    Wholesale District, Indianapolis

    Paid Social Media Specialist Franchise Development | Marketing & Digital Performance Based in Indianapolis, IN or San Antonio, TX Purpose & Impact The Paid Social Media Specialist is responsible for driving qualified franchise leads, website traffic, and franchise sales pipeline growth through targeted, budget-controlled paid social media campaigns. This role focuses on leveraging platforms like Meta (Facebook/Instagram), TikTok, and LinkedIn to attract high-quality prospective franchise partners, generate inbound interest, and convert that interest into actionable leads for the franchise development team. Working at the intersection of marketing, analytics, and franchise development , this role directly impacts Steak 'n Shake's growth by ensuring marketing investments produce high-quality candidates and measurable pipeline results. * * * What You'll Do Lead Generation & Campaign Execution • Plan, launch, and optimize paid social campaigns designed to generate qualified franchise leads, • Build and manage campaigns across Meta Ads Manager, TikTok Ads, and LinkedIn Campaign Manager and similar platforms, • Develop targeted audience strategies to reach prospective franchise owners based on demographics, interests, and behaviors, • Optimize campaigns to drive website traffic to franchise landing pages and lead capture funnels Strategy & Funnel Optimization • Develop and execute paid media strategies focused on lead generation and conversion across the franchise development funnel, • Optimize the full funnel---from ad click to landing page to lead submission---to improve conversion rates, • Partner with franchise development to align targeting with ideal candidate profiles (financial qualifications, geography, experience) Budget & Performance Management • Manage and allocate advertising budgets to maximize Return on Ad Spend (ROAS) and minimize Cost Per Lead (CPL), • Continuously optimize campaigns to improve conversion rates, lead quality, and cost efficiency, • Scale high-performing campaigns while maintaining disciplined budget control Analytics & Reporting • Analyze campaign performance using key metrics including CPL, CPA, CTR, CPC, conversion rates, and ROAS, • Track and report on lead volume, lead quality, and pipeline contribution, • Provide regular performance updates with actionable insights to improve campaign effectiveness and lead generation outcomes, • Partner with franchise development to connect marketing performance to pipeline progression and signed franchise agreements A/B Testing & Continuous Improvement • Design and execute A/B tests across ad creatives, messaging, audience targeting, and landing pages, • Continuously refine campaigns to improve lead quality, conversion rates, and cost efficiency Creative & Messaging Development • Collaborate with internal teams or external partners to develop compelling, conversion-focused ad creative, • Craft messaging that resonates with prospective franchisees, highlighting the value proposition, financial opportunity, and brand strength, • Ensure all creative aligns with brand standards while driving engagement and action Platform & Tracking Optimization • Utilize tools such as Meta Pixel, Google Tag Manager, and Google Analytics to track user behavior and lead conversions, • Ensure accurate tracking, attribution, and reporting of lead generation performance, • Implement retargeting strategies to re-engage interested prospects and improve conversion rates * * * What You Bring • 2--5+ years of experience managing paid social media campaigns focused on lead generation and conversion, • Proven track record of driving qualified leads and measurable pipeline results, • Hands-on experience with Meta Ads Manager, TikTok Ads, and LinkedIn Campaign Manager, • Strong understanding of performance marketing metrics including Cost Per Lead (CPL), Cost Per Acquisition (CPA), CTR, CPC, conversion rates, and ROAS, • Proficiency in Microsoft Excel and familiarity with Google Analytics and tracking tools, • Strong analytical skills with the ability to optimize campaigns based on performance data, • Ability to write compelling, conversion-focused ad copy tailored to target audiences, • Highly detail-oriented with strong organizational and problem-solving skills, • Comfortable working in a fast-paced, results-driven environment, • Demonstrates ownership, accountability, and a performance mindset * * * Preferred Qualifications • Experience in franchise development, lead generation, or B2B marketing, • Experience in multi-unit, retail, or QSR environments, • Certifications such as Meta Blueprint or Google Ads Certification, • Experience with landing page optimization and conversion rate optimization (CRO), • Familiarity with CRM systems and lead tracking processes, • Basic video editing or creative development experience for digital ads * * * Why Join Steak 'n Shake Steak 'n Shake is focused on accelerating franchise growth through disciplined, performance-driven marketing. In this role, you will directly influence how marketing investments translate into qualified franchise candidates and signed agreements. This is a high-impact role where success is clearly measurable---you'll own the engine that fuels franchise growth.

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