Field Control Systems Technician
10 days ago
Elgin
Job DescriptionSalary: 70-90k Job Title Field Control Systems Technician Department Software & Service Location Elgin, IL Main Purpose of role • Troubleshoot all aspects of the A B Graphic equipment, addressing software and control systems, electrical (both high and low voltage AC/DC), and mechanical-related issues both on-site and remotely via phone., • Use various software programming environments to understand machine functionality to diagnose equipment faults and assist technicians or customers find machine faults both onsite and via remote connection., • Diagnose and program various machine components for customer support tasks and parts replacement., • Conduct service visits to customer sites across the USA, Canada, Mexico, and the Caribbean, diagnosing faults and executing on-site rectifications., • Undertake warranty visits to customer facilities in the USA, Canada, Mexico, and the Caribbean, resolving issues directly on-site., • Embrace extensive travel, accounting for approximately 85% of working time. Although rare, longer on-site stays or trips to Europe may be necessary based on operational requirements., • Deliver personalized training on the complete ABG equipment range, which can take place in Elgin, IL, the UK, Germany, or across North America during installations and service visits., • While not engaged in customer site visits, be a valuable presence in our Elgin office, efficiently handling calls, resolving customer queries, and contributing to the development or refurbishment of in-house equipment., • Produce timely and detailed service reports, • Completion of install and modification reports direct to manufacturer, • Completion of expenses application, • Cooperate with technical team and share information across the organization, • Comprehend customer requirements and make appropriate recommendations/briefings, • Build positive relationships with customer, • Available to travel any time unless vacation time is requested, • Work on ABG equipment range: Vectra, Omega, Digicon, Enprom, additional lines may be required, • Ability to apply critical thinking and problem-solving skills to troubleshoot, test, repair and service technical equipment, • Relevant PLC / HMI / software knowledge and experience, • Experienced with the following programming languages: C, C++, C# / Ladder logic / Structured Text / Flow Diagram / Function Block Diagram / CodeSys based environments / XML data files., • Electrical design experience useful, • I.T skills Understand networking and Visual Studio coding, • Ability to travel up to 85% of the year, domestically and internationally, work flexible shifts and to adapt to changing work schedules, • Passport and Clean driving record, • Ability to lift up to 55 pounds, • Ability to stand on your feet up to 8 hours a day, • Great communication skills to work with customers, • Great mechanical aptitude, • Electrical aptitude, • Proven Field Service experience, • Computer literate, • High school diploma or GED equivalent, • Ability to work alone or within a team, • Ability to self-learn, • Able to prioritize and meet deadlines, • Organized, • Time management, • Can do attitude, • Methodical approach to problem solving, • Courteous and professional at all times, • Effective communication, • Health and Safety of Self and Colleagues, • Following Company rules, policies, and procedures, • Electronic equipment, • Tools and inventory, • Software & Control Systems Manager, • Service Manager, • Competitive Salary, • Health, Dental and Vision insurance, • FSA, • Life Insurance, • Long & short term disability, • 401k with match, • 20 days PTO, • Tools/laptop/phone, • Company vehicle