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Job Description CASA INC & CASA IN ACTION SYNOPSIS: CASA’s mission to create a more just society by building power and improving the quality of life in working-class: Black, Latino/a/e, Afro-descendent, Indigenous, and Immigrant Communities. Our vision is rooted in the collective power of our community, our inclusive, permanent, member-led movement radically transforms communities and systems to ensure the needs, dreams, and aspirations of members are fully met as we strive for justice and full liberation at home and in solidarity with others across the world. CASA has a sister organization, CASA in Action, a separate, but related, nonprofit organization that is exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code. Although CASA and CASA in Action share a common goal of supporting immigrants and low-income people in Maryland, Pennsylvania, and Virginia, they are separate organizations with their own board of directors. A set of employees at the two organizations, including the person filling this position, shares their time between the two organizations. This has no effect on salary or benefits. DEPARTMENT SYNOPSIS: The Health and Human Services Department responds to the needs of low-income Latinos and other immigrants and their families, utilizing service provision models that promote building the power of the immigrant community. This includes community education to prevent problems and build on community interest and assets, and working to impact trends that negatively affect low-income Latinos and other immigrants. The Health and Human Services Department includes the Health Promotion and Community Access, Legal, and Immigrant Integration programs. POSITION SUMMARY: The Community Health/Emergency Social Services Worker (CHW) is responsible for providing a wide range of health education and service navigation support to CASA members in response to needs arising from emergencies, crises, and general illness. The CHW will work within CASA’s Health and Social Services Program on a variety of projects designed to improve health outcomes and address social determinants of health in the immigrant community of Baltimore. This includes providing service navigation and case management in emergency programming such as eviction prevention, access to food and basic needs, utility assistance, and health coverage enrollment. The CHW will work alongside a team of Health Promoters to implement culturally and linguistically proficient health education initiatives. These may include outreach, workshops, and one-on-one support focused on prevention, early detection, and management of common and chronic illnesses, as well as connecting community members to primary care, mental health resources, and other community-based services. The CHW will recruit, engage, enroll, and screen community members for participation in health programs and clinics, and support them in overcoming barriers to care such as language, transportation, and documentation concerns. CASA seeks professional, bilingual (Spanish/English) or (French/English), and approachable candidates with excellent customer service skills, strong communication and outreach abilities, and experience engaging with immigrant and working-class families in community or clinical settings. Experience in case management, resource referral, health education, or community organizing is highly valued. ESSENTIAL RESPONSIBILITIES: • Support outreach and education on the different health services in the state, • Support vaccination clinic and events efforts in the Maryland alongside Health and emergency social services Manager, • Support the project team to plan and conduct healthcare enrollment through individual appointments and clinics designed to screen and enroll eligible community members into available healthcare coverage programs., • Work alongside other team mates in the CASA Health and Social Services team to provide needed Case management and social service navigation and application support for emergency services such as eviction prevention, cash assistance, food security, and health enrollment, • Preform full wrap around services triage to community by identifying additional needs and referring members to additional CASA services and programs, ie – legal services, after school programing, adult education, community organizing and more., • Interviews and evaluates individual members and their families in order to identify social, emotional, mental, physical and economic needs., • Outreach in person in areas where our target population lives and congregates., • Ability to guide community members in person or via telephone through health and, • social services., • Participate in CASA actions, mobilizations and events as needed and required, • Understand, process, and promote CASA membership and services, • Must be able to work occasional nights and weekends., • High School Graduate required,, • Bilingual English/Spanish proficiency required. French proficiency a plus. Professional proficiency in 2 languages a must, • Minimum 1-year experience working in customer service environment serving working class immigrant communities., • Excellent customer service, problem solver, demonstrates initiative, great organizational skills., • Ability to communicate effectively orally and in writing., • Proficient in Microsoft Office Suite including Word, Excel, and Adobe PDF Professional., • The ability to effectively collaborate with co-workers and clients face-to-face and in meeting settings is required., • Deep commitment to social change and to growing CASA as a membership organization in which members have decision-making authority. Who is eligible? • Generous paid time off, including: annual leave starting at three weeks per year (proportional accrual per pay period), two weeks of sick leave, three days of personal leave, and additional compensatory leave for exempt employees., • Sixteen (16) paid holidays per calendar year., • Excellent Benefits Package including employer paid benefits as follow:, • Health, dental, and vision insurance (CASA pays 100% of the premium costs for the employee up to our HMO plan, 55% for couples, 65% for children and 60% for family), • Basic life and AD&D, • Long and Short Term Disability insurance, • Professional Development: Those pursuing a course of study related to work performed at CASA may be eligible for a reimbursement up to $3,000., • Employee Assistance Program (EAP), • Additional voluntary benefits:, • FSA Account including Dependent Care., • 401(k) retirement plan with a 2% employer discretionary match., • Accident, Critical Indemnity, Hospital insurance., • Allowances:, • Mileage reimbursements for those positions that are required to drive on CASA business., • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. All Personal Protective Equipment necessary to perform the duties of the position will be provided by CASA under the guidance of the Prince George’s County Department of Health. ADA: CASA will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. OSHA: This role is not to handle any human body fluids, biological agents, laboratory chemicals, or be exposed to hazardous materials such as noise, asbestos, or carcinogens. CASA Inc. and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status or national origin. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. CASA has implemented a mandatory vaccination policy effective 01 February 2022, requiring COVID‑19 Booster vaccination(s) for all employees and prospective employees, AmeriCorps members, and paid or non-paid internships. In accordance with CASA's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees, AmeriCorps members and interns, and their families, CASA members and visitors, and the community at large from infectious diseases that may be reduced by vaccinations. In making this decision, the executive leadership team reviewed recommendations from the Centers for Disease Control and Prevention, the Advisory Committee on Immunization Practices, CASA’s Legal Counsel and local health officials. All prospective employees will be required to provide proof of COVID 19 vaccination or appropriate medical / religious accommodation documentation prior to the first day of employment with CASA. AmeriCorps member candidates will be required to provide proof of COVID 19 vaccination or appropriate medical / religious accommodation documentation at the time of presenting proof of citizenship and SSN eligibility.