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Manager, Sales and Customer Service Short Hills, NJ, United States Full time Schedule $65,640- $109,200 Annually* • based on job, location, and schedule Job Description Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching. What You Will Do • Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences, • Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency, • Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results, • Manage selling support, including the stockroom, signing, equipment, and merchandising, • Support other operational areas such as OMNI, Style, and Asset Protection, • Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover, • Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas, • Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues, • Work a flexible retail schedule, including days, evenings, holidays, and weekends, • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues Communication Skills: Consistently clear and effective communicator, writer, and presenter Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices Who You Are • Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply., • Candidates with a High School diploma or equivalent are encouraged to apply., • 3-5 years of management experience in retail, • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands., • Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders, • May involve reaching above eye level, • Requires close vision, color vision, depth perception, and focus adjustment Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: • Merchandise discounts, • Performance-based incentives, • Annual merit review, • Employee Assistance Program with mental health counseling and legal/financial advice, • Tuition reimbursement

Job Description POSITION SUMMARY: Under the direction of the Director, Senior Director, or the Director of Operations, the Coordinator will oversee and coordinate the day-to-day operations and functions of their assigned department. ESSENTIAL FUNCTIONS: 1. Ensure all health and safety guidelines are strictly adhered to., 2. Supervise and coordinate day-to-day operation of assigned area, keeping the Director/Senior Director or Branch Director of Operations up-to-date on operations and concerns., 3. Schedule staff and ensure adequate coverage and ensuring department staff are utilized effectively., 4. Train, coach and provide leadership to staff., 5. Be the liaison between Director/Senior Director or Branch Director of Operation and department team., 6. Implement and give oversight to department needs (events, projects, work processes)., 7. Lead support to YMCA events and be a department champion to have all staff engaged in events and functions (i.e. Healthy Kids Day, Halloween event, Branch Run, online classes, Chronic Disease programming, etc.)., 8. Work closely with the Director/Senior Director to ensure that budgets are executed and maintained., 9. Ensure department is in compliance with YMCA standards, adhering to YMCA policies, guidelines and best practices and where applicable all staff are maintaining their certifications and training requirements., 10. Conduct or be a key presenter at staff meetings., 11. Work closely with Director/Senior Director as part of the Fund Raising Team., 12. In conjunction with Director/Senior Director regularly evaluate department needs to ensure department is operating effectively and efficiently., 13. Complete all administrative functions in a timely, accurate manner; including but not limited to: staff paperwork, accident/incident reports, staff meeting notes, processing of ADP payroll, accurate and up-to-date records of current certifications and or staff certifications as required per assigned area., 14. Perform daily department tasks and department functions as assigned by Director/Senior Director or as required for department (examples: equipment maintenance, Daxko toolbox oversight, program supplies purchased, teach classes, provide direct program oversight)., 15. Maintain a clean and safe work environment., 16. Emulate the four core values of the YMCA to member and staff on a consistent basis. REQUIREMENTS: · Exceptional communication and organizational skills, as well as relationship building skills. · Strong supervisory and leadership skills. · Strong and proven background in the area of oversight (examples: Wellness, Member Service, ASC, etc.). · Departments may have specific requirements (example: Wellness and Fitness: CPR, First Aid, AED, Nationally Recognized Certifications; Member Service: Daxko proficient, Member Services Training; After School Care: Completion of Working with Children trainings, etc.). PHYSICAL REQUIRIEMENTS/WORKING CONDITIONS: Normal and reasonable amounts of walking, standing, bending, lifting, pushing pulling, reaching, reading, typing, for department specific areas.

Job DescriptionDescription: About The Company: About Private Client Select Insurance Services, LLC (PCS): PCS is one of the largest high net worth managing general underwriters in the market today. With a sole focus on families with $5m or more in assets, PCS provides complex insurance policies for individuals with complex needs. PCS offers property and casualty personal insurance solutions and risk management services that meet the unique and complex needs of High-Net-Worth clients. We understand their passions and are committed to preserving the life that they have built. PCS employs approximately four hundred staff members. The company has offices in New York, NY, St. Petersburg, FL, and Schaumburg, IL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility. Job Summary: The Producing Strategic Relationship Manager will report directly to the Sales Leader and will be responsible for driving new business growth, expanding PCS’s presence in the high-net-worth (HNW) market, and managing client relationships. This role will focus on developing new accounts, deepening new and existing relationships and delivering a premium advisory experience. The successful candidate is a motivated sales professional who thrives in a client-focused environment, can influence key stakeholders, and consistently delivers tailored insurance solutions that protect the lifestyle and assets of HNW individuals. Success is measured by consistent growth, exceptional client experience, and disciplined pipeline execution. Key Responsibilities: Relationship Management & Education o Execution of broker plans, benchmark wealth segments, and monitor top producer progress to capitalize on growth opportunities. o Build and maintain long-term relationships with HNW clients, brokers, and professional referral sources. o Act as a trusted advisor by providing consultative guidance and education on risk considerations, coverage options, and the use of our digital tools. Business Development & Sales o Drive new opportunities through prospecting, networking, referrals, and digital engagement. o Identify and target opportunities with high-net-worth clients and strategic distribution partners. o Execute business development strategies to achieve assigned sales and revenue targets. o Handle select inquiries end-to-end and close business compliantly. Partnership Development o Collaborate with brokers, agents, and distribution partners to increase PCS product adoption. o Represent PCS in industry events, webinars, and virtual meetings to build brand awareness. o Deepen PCS’s reach in the HNW market with strategic outreach and enablement efforts. Pipeline, Performance & Compliance Management o Manage sales pipeline and accurately report progress using Salesforce and other CRM tools. o Track and report on production metrics, conversion, cycle time, revenue growth, and account retention. o Consistently meet or exceed performance goals aligned with PCS’s distribution strategy. o Uphold compliance standards (e.g., licensing, recordkeeping, TCPA/Do-Not-Call) and documentation best practices Collaboration o Partner with PCS underwriting, service, marketing, and distribution teams to deliver premium client experience. o Partner with leadership to refine strategies that align with market and distribution strategy. o Share structured market feedback and insights on industry trends, client needs, and competitive positioning. Qualifications & Skills: Experience: o 5+ years of personal lines with preferred HNW insurance experience achieving consistent quota attainment and year-over-year business growth. o Demonstrated ability to generate new business and achieve revenue growth targets. o Active Property/Casualty License Skills: o Advanced consultative selling and negotiation attributes – from initial discovery and solution design to close and onboarding. o Trusted-advisor relationship builder who delivers a consistent white-glove experience that drives renewals and referrals. o Deep understanding of affluent client needs and complex/luxury asset protection (high limits, multiple residences, valuables, performance autos, umbrellas). o Clear, compelling written and verbal skills; confident presenter in both personal and small executive settings as well as webinars. Proficiency in AMS/CRM platforms digital quoting/rating platforms, e-signature, virtual presentation tools, and spreadsheets (Excel/Sheets). Location preference: Ideally, the candidate is within a reasonable commuting distance of a PCS office to support occasional on-site collaboration; however, this role may be remote or hybrid based on business needs and candidate fit. Equal Employment Opportunity Policy: PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status. Requirements:

Job DescriptionDescription: The Christopher & Dana Reeve Foundation is dedicated to curing spinal cord injury by advancing innovative research, and improving quality of life for individuals and families impacted by paralysis. Today, we seek a full-time Bilingual Information Specialist (IS) Coordinator for the National Paralysis Resource Center (NPRC). This individual will provide information and referral services to people with paralysis, their families, and their caregivers. This position is responsible for using resources (for example, fact sheets, educational materials, and customized research) to answer client questions and help them navigate the complexities of paralysis. The coordinator will use approved tools and our client database to support timely responses, consistent documentation, and simple reporting that helps the team learn from its work. Position Snapshot As a translator, this position requires bilingual written and oral skills in English and Spanish, and fluency in both languages. Translation of English materials into Spanish is an ongoing responsibility, and interpretation support may be needed for public-facing communication. Language skills are applied to serve the public and program needs; English is the Foundation’s primary working language for internal operations. Additionally, the individual is responsible for performing job duties, interacting with the community and coworkers, and managing oneself in a manner consistent with, and in support of, the organization’s mission and core values. This position is primarily remote with standard hours of 9:00 a.m.–5:00 p.m. Occasional on-site presence at the Short Hills, NJ office may be requested (for example, team meetings, trainings, printing/filing, or other program needs). Advance notice will be provided whenever practicable. Job Responsibilities • Respond to inquiries via phone, email, chat, and mail; record complete, accurate data in the CRM., • Provide materials and guidance; compile and send information packets using approved templates and the knowledge base., • Contribute to the Foundation’s social media presence by posting and responding across current and emerging platforms (e.g., Facebook, Instagram, LinkedIn, X/Twitter, TikTok), coordinating with staff to ensure timely replies, accessible captions/alt text, and accuracy., • Use approved scheduling tools to plan and publish posts., • Apply approved templates to maintain consistency and accessibility., • Leverage approved chatbot/search assistants to locate resources and draft responses, per manager approval., • Moderate Nurse Linda and other webinars to support the speaker and promote NPRC services., • Perform literature searches to customize answers; forward new resources for inclusion in fact sheets and the knowledge base., • Participate in testing client-database features; follow data-entry standards that support simple dashboards and quality checks., • Translate news articles, blogs, fact sheets, booklets, and similar materials into Spanish; maintain basic terminology notes for consistency., • Translate and update Spanish-language and international fact sheets., • Exhibit at national conferences to promote and explain NPRC services., • Attend webinars and in-service sessions to expand knowledge in paralysis and disability fields., • Participate in the internal review committee for Quality-of-Life grant approvals., • Occasional travel to expos or conferences to work at an exhibit booth., • Travel two to four times per year by plane, train, or automobile, with some overnight stays., • Occasional travel to the Foundation’s Short Hills, NJ headquarters for meetings, trainings, or organization events (e.g., all-staff gatherings or events).Requirements:, • Two-year college degree required., • Successful completion of Bilingual proficiency assessment, • Ability to obtain and maintain accreditation as a Community Resource Specialist in Aging and Disability by InformUSA., • Successful completion of an internal three-month training program covering paralysis, secondary conditions, available resources, and use of the in-house database., • Excellent telephone etiquette; high comfort level communicating via phone., • Interest in assisting individuals living with paralysis, their families, and caregivers., • Empathy, compassion, and the ability to establish rapport quickly., • Organized, detail-oriented; able to multitask and prioritize cases., • Excellent verbal, written, and communication skills in both English and Spanish required., • Ability to translate from English to Spanish and vice versa, orally and in writing, required., • Ability to apply language skills to serve public and program needs (e.g., document translation and conversational interpretation), coordinating with staff or vendors for quality and consistency., • Intermediate level MS Office Suite skills., • Working knowledge of major social platforms (e.g., Facebook, Instagram, LinkedIn, X/Twitter, TikTok)., • Advanced data-entry skills with careful attention to CRM/client database accuracy., • Comfort using approved templates, a knowledge base, and search/chat assistants to improve speed and consistency; follow manager guidance for new features and workflows., • Familiarity with approved AI helpers (e.g., chatbot workflows, AI-aided search, summarization); willingness to learn features introduced with guardrails., • Four-year college degree preferred., • One to three years’ experience in a related field (such as nonprofit program services, health advocacy, community resources, or client support) preferred., • Direct personal or professional familiarity with the paralysis community or other disability-related fields is highly valued., • Experience using CRM dashboards or basic analytics; experience applying approved AI helpers in a service/helpdesk environment. Physical Demands/Office Environment This position is primarily a sedentary, remote role, but includes periodic physical activity. As noted, the role includes occasional travel to conferences and periodic on-site activity at the Foundation's headquarters. They will need to be able to lift up to 30 lbs. • During travel: The individual must be able to set up live events, including exhibit booths, presenter stages, and displays. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. The Foundation is committed to providing a work environment free of harassment and discrimination that supports individual dignity and respect.