JOB TODAY logo

Process improvement manager jobs in New York, New YorkCreate job alerts

Are you a business? Hire process improvement manager candidates in New York, NY

  • Temporary Program Director (Hawthorne Heights)
    Temporary Program Director (Hawthorne Heights)
    9 days ago
    $75000 yearly
    Full-time
    Paterson

    Job description: The Program Director oversees all facets of program operations for Hawthorne Supervised Apartment Program, the Supported Living Program and the NJCDC Day Program. The Assistant Director also provides administrative and programmatic support to the Director of Residential Operations. Responsibilities: · Ensures overall performance of programs meeting identified outcomes, including expectation of a program culture that is inspiring, nurturing, and supportive · Hires, trains, supervises and evaluates program staff. · Establishes the staff schedule. Reviews and approves staff time sheets, vacation and holiday requests. · Coordinates the referral and admissions process · Coordinates the planning for new residents to move into the residence, including reading records and completing evaluations to determine appropriateness of potential program residents, as well as ensuring that all admission records are in place prior to the move-in date. · Initiates and coordinates the ongoing Individual Habilitation Plan for each resident and ensures that all staff is active participants in the required components of this process. · Monitors the DTR progress for each resident. Tracks progress related to residents’ IHP goals and objectives. · Ensures the timely and thorough completion of program documentation as required by state licensing standards, agency policy and procedures and continuous quality improvement (CQI) guidelines. · Reviews the daily logs, medication logs, communication log, activity sheets, and incident reports at least once every 72 hours to identify any errors, problems, trends, or issues which require intervention. · Provides administrative & programmatic support to the Director of Residential Operations · Works with Director of Residential Operations to ensure that program staff is thoroughly familiar with State licensing standards and policies and procedures of NJCDC’s residential programs. · Assists Director of Residential Operations in new program development, including attending planning meetings. · Cooperates with the Department of Children and Families, Department of Human Services, Division of Developmental Disabilities, Division of Mental Health & Addiction Services and the Office of Licensing during all investigations. Prospective applicants must possess a Bachelor’s Degree in social work or human services field preferred and three years experience in residential setting; demonstrated experience working with developmentally disabled; excellent organizational skills; self-starter; ability to work independently; ability to multi-task; Excellent interpersonal, verbal, and written communication skills; and a valid, clean New Jersey driver’s license.

    Immediate start!
    Easy apply
  • Event Coordinator/Floor Captain
    Event Coordinator/Floor Captain
    1 month ago
    Full-time
    Manhattan, New York

    Bar & Restaurant Event Hall on the Mezzanine Job Responsibilities: Providing excellent customer service and experience: Restaurant service captains are responsible for customer satisfaction and providing flawless service to guests. • Planning event details and executing events from start to finish, • Thanking guests and conveying gratitude while they are exiting, • Explaining different menu items and offering recommendations, • Answering any questions about the ingredients of a dish on the menu, • Serving food and beverages to guests, if required, • Addressing any guests’ complaints or requests Managing guest reservations and seating: Managing reservations and seating plans effectively can be crucial for a restaurant to operate smoothly and ensure customer satisfaction. Captains usually assist guests with table reservations and seating and ensure that all tables have adequate furniture and utensils. They also convey this information to help chefs in the kitchen department and the serving staff prepare for the day. During operational hours, captains are generally available at reservation desk to receive guests with advance reservations or respond to queries about waiting time. Organizing special events and parties: Restaurants may host special events such as private parties or large group dining. Captains play an integral role in this process, as they liaison between the guests and restaurant staff to ensure that the restaurant meets all requirements related to food, seating and decor. Captains are also responsible for detailing event details and preparing the menu. Inspecting the hygiene and cleanliness of restaurant premises: Besides supervising the cleanliness of the entire premises, captains usually ensure that the table, tableware, drinkware, linen ,and cutlery are clean and hygienic. They are also typically responsible for following all safety and hygiene regulations to ensure compliance with laws. When they are serving tables, captains also usually clear the table and may pack uneaten food items for guests. Collecting customer feedback for improvement: As captains interact with guests during their dining experience, they are responsible for collecting customer feedback and reviews about the food and service. They generally check with guests about their overall experience and specific feedback about each food product or beverage. Captains also forward this information to chefs and managers to help improve the restaurant's menu, quality and service. Managing and training junior servers and staff: Captains help manage and train junior servers and other staff members. They typically acquaint new staff members with the restaurant's protocols and culture and may conduct short onboarding training sessions. Important skills of a restaurant captain • Communication, • Communication is important for professionals in the restaurant industry to interact with guests, coordinate with colleagues and offer excellent customer service, • Customer service, • Customer service skills are crucial in the food and beverage industry as these professionals regularly interact with guests and customers. Being polite, having a pleasing personality and providing customers with a pleasant experience are some aspects of having strong customer service skills., • Knowledge of food and beverages, • Strong knowledge of different cuisines, food, ingredients and beverages can be essential for restaurant service captains. This can help them answer queries about items on the menu and share information about different dishes. This knowledge can also be beneficial in helping customize their orders as per allergies and special dietary requirements. Similarly, being culturally aware can help captains serve guests from different backgrounds and identities effectively., • Collaboration and coordination, • Captains require strong collaboration and coordination skills as they interact with guests, chefs, servers and other staff regularly. These abilities can help convey relevant information timely and ensure guests have a comfortable dining experience. These skills can also help them develop strong professional relationships with colleagues and create a positive workplace culture for their team members., • Attention to detail, • Multitasking

    Easy apply
  • Tax Manager
    Tax Manager
    1 month ago
    $130000–$160000 yearly
    Full-time
    Edison

    We are seeking an experienced Tax Manager to enhance our growing Tax department with strong tax and accounting expertise. This role involves reviewing Federal and state tax returns, managing staff, and focusing on real estate industry tax matters. Key Responsibilities: • Review partnership tax returns, S corporations, and high net-worth individual tax returns., • Manage and coordinate tax compliance, consulting engagements, and related projects., • Analyze partnership agreements and financial statements for accurate income, deductions, and allocations., • Research and implement complex partnership tax issues, including capital account maintenance and allocation methodologies., • Assist with tax planning and structuring for real estate transactions, including 1031 exchanges and qualified opportunity zones., • Stay updated on tax issues, new legislation, and trends to provide proactive client service., • Build relationships with clients to offer exceptional planning and consulting expertise., • Supervise, train, and develop staff while managing team resources and engagement workflow., • Improve processes by implementing best practices. Requirements: • Bachelor’s Degree in Accounting or equivalent field., • CPA, JD, or EA license., • 8+ years of experience in reviewing complex tax returns., • Experience with real estate-specific tax topics, including partnership taxation, 1031 exchanges, and real estate depreciation methods., • Proficiency in tax accounting, tax compliance, and various tax returns., • Preferable knowledge of QuickBooks., • Experience in supervising, managing teams, and mentoring staff., • Exceptional collaboration, communication, analytical skills, problem-solving abilities, and deadline commitment., • Strong alignment with our core values of Honesty and Candor, Continual Learning, Innovation, Mentorship, Leadership, Team Player, and Client Commitment. The position offers a flexible salary of 150K and is a hybrid role located in New York City and Central NJ.

    Easy apply
  • Medical Assistant/Receptionist
    Medical Assistant/Receptionist
    1 day ago
    Full-time
    Valley Stream

    South Nassau Orthopedic is dedicated to providing exceptional interventional pain and Orthopedic services. Our focus is on improving the quality of life for our patients through innovative treatments and compassionate care. Summary We are seeking a Medical Receptionist to join our team at South Nassau Orthopedic. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience while managing administrative tasks that support our healthcare operations. Responsibilities Greet patients and visitors warmly, providing excellent customer service. Manage patient check-in and check-out processes efficiently. Schedule appointments and coordinate patient flow within the clinic. Maintain accurate patient records and ensure confidentiality. Assist with insurance verification and billing inquiries. Communicate effectively with medical staff to facilitate patient care. Handle phone calls, respond to inquiries, and provide information about services. Requirements Proven experience as a medical receptionist or in a similar role in a healthcare setting. Strong knowledge of medical terminology is essential. Excellent communication and interpersonal skills to interact with patients and staff. Ability to manage multiple tasks in a fast-paced environment. Familiarity with electronic health records (EHR) systems is a plus. High school diploma or equivalent; additional certification in medical administration is preferred. If you are passionate about patient care and looking to make a difference in a dynamic healthcare environment, we invite you to apply today! Job Type: Full-time Pay: $19.00 - $22.00 per hour Benefits: 401(k) Health insurance Paid sick time Paid time off Paid training Ability to Commute: Valley Stream, NY 11580 (Required) Ability to Relocate: Valley Stream, NY 11580: Relocate before starting work (Preferred) Work Location: In person

    Easy apply
  • Head Baker
    Head Baker
    15 days ago
    $28–$38 hourly
    Part-time
    Locust Valley

    Maison Pelletier is a French artisanal bakery focused on traditional techniques, premium ingredients, and a refined culinary offering. Position Overview As Head Baker, you will be responsible for the daily production of artisan breads and viennoiseries, while contributing to selected savory and culinary preparations. This is a hands-on role with a strong focus on quality, consistency, and craftsmanship. Responsibilities • Daily production of artisan breads, viennoiseries, and bakery items, • Preparation of raw ingredients and execution of all production stages, • Management of baking and production schedules, • Development and testing of new recipes (sweet & savory), • Contribution to the lunch offering (salads, soups, quiches, seasonal items), • Compliance with food safety and sanitation standards, • Participation in production planning and process improvement Qualifications • Experience in artisan bread and viennoiserie production, • Culinary background with savory experience, • Strong knowledge of baking, pastry, and fermentation, • Organized, detail-oriented, and quality-driven, • Creative mindset and interest in product development, • Food safety certification a plus Why Join Maison Pelletier • French artisanal bakery with a strong culinary identity, • High-quality products and premium ingredients, • Creative involvement and ownership of production, • Supportive and demanding working environment

    Easy apply
  • Global Kids, Job Developer (Part-time)
    Global Kids, Job Developer (Part-time)
    16 days ago
    $25–$27 hourly
    Part-time
    Astoria, Queens

    Global Kids, Job Developer (Part-time) Global Kids (GK) educates, inspires, and mobilizes youth to become global citizens who are positively engaged in the world and are prepared for their future. As a Job Developer within our organization, you will play a pivotal role in connecting high school youth with meaningful employment opportunities, fostering their professional growth, and supporting them in realizing their potential. This is a part-time position located at one of our Queens sites. Responsibilities: • Identifying Employment Opportunities for Youth: Research, identify, and cultivate partnerships with local businesses, organizations, and industries to create diverse job opportunities suitable for Global Kids participants., • Networking and Outreach: Establish and maintain relationships with employers, community leaders, and stakeholders in key industries to promote the hiring of Global Kids participants. Attend networking events, job fairs, and industry conferences to expand employment opportunities., • Participant Support: Provide case management and 1-1 support for students, including SEL and Multi-Tiered Systems of Support, to ensure that all students receive appropriate services across tiers, and to match students with suitable employment opportunities. Support can also include resume building, interview preparation, and career coaching., • Employer Engagement: Act as a liaison between Global Kids participants and employers to facilitate the recruitment and hiring process. Advocate for the inclusion of diverse talent and promote the benefits of hiring youth from underserved communities., • Program Compliance: Maintain DYCD contractual obligations, including a focus on compliance around participants and worksites, including, but not limited to, worksite monitoring and documents collection, review, and maintenance across sites and participants., • Monitoring and Evaluation: Track the progress of Global Kids participants in their employment journey. Collect feedback from both employers and participants to evaluate the effectiveness of job placements and identify areas for improvement., • Program Development and Facilitation: Collaborate with program managers and stakeholders to develop initiatives that enhance the employability skills of Global Kids participants, such as weekly workshops, mentorship programs, and skill-building activities., • Data Management: Maintain accurate records of job placements, participant profiles, and employer partnerships using relevant databases and software. Generate reports on program outcomes and impacts for internal and external stakeholders., • Program Facilitation: Facilitate youth engagement, college and career readiness, and global citizenship programs aligning with Global Kids’ mission., • Administration: Perform general administrative duties, such as maintaining records, managing database systems, monitoring payroll for youth participants, and performing participant payroll., • Operational Flexibility: Contributes to a team-first environment by assisting with tasks outside of primary responsibilities when necessary to ensure smooth operations and collective success., • Other tasks assigned: Based on the needs of the program, site, and participants, the job developer may be asked to complete other assignments in alignment with the organization's mission and values. Qualifications: • Proven experience in workforce development, job placement, or career counseling, preferably with youth from diverse backgrounds., • Strong networking and relationship-building skills, with the ability to engage employers and community partners effectively., • Excellent communication skills, both written and verbal, with the ability to tailor messages to different audiences., • Strong communication, writing, organizational, and technology skills., • Understanding of labor market trends, employment laws, and industry requirements., • Ability to work independently, manage multiple priorities, and adapt to changing environments., • Computer literate, including experience with all Microsoft Office software packages; local area networks, and efficient use of the Internet, • Commitment to the mission and values of Global Kids, with a passion for empowering youth and promoting social justice., • Fluency in other languages is a plus (particularly Spanish) Salary/Benefits: This part-time, salaried position has a salary of $25-27 per hour. GK also offers vacation time off, personal days, sick time, and possibilities for travel. GK staff can also access retail discounts through our Professional Employer Organization (PEO). To Apply: Please apply directly on our website under our careers page. Schedule: 11 AM to 4 PM Monday to Friday and some Saturdays. Please note that is schedule may change based on the program needs. Global Kids, Inc. is an equal opportunity employer. We are committed to a policy of equal treatment and opportunity. We do not discriminate against employees or applicants for employment based on race, sex, color, national origin, religion, age, citizenship, mental or physical handicap or disability, marital status, sexual orientation, pregnancy, military or veteran status, or any other characteristics protected by law. We continue to support and promote equal employment opportunity, human dignity, and diversity.

    Immediate start!
    Easy apply
  • Inventory Manager
    Inventory Manager
    17 days ago
    $17–$20 hourly
    Full-time
    Greenpoint, Brooklyn

    We are seeking a dynamic and detail-oriented Purchasing and Inventory Manager. This is a Comic, trading card and Collectibles store. We are looking for someone with trading card and sport card knowledge. Comic knowledge a huge plus. You will oversee the sourcing of materials, manage supplier relationships, and ensure optimal inventory levels to support business objectives. Your expertise will drive efficiency, cost savings, and seamless supply chain processes across the organization. Responsibilities Develop and implement procurement strategies aligned with organizational goals. Manage end-to-end procurement processes, including vendor selection, contract negotiation, and purchase order issuance to ensure timely delivery of quality materials. Oversee inventory management practices, maintaining optimal stock levels to prevent shortages or excess inventory. Cultivate strong relationships with suppliers and vendors, conducting regular performance reviews and managing contracts to secure favorable terms. Coordinate logistics, including transportation and distribution, to streamline supply chain operations while reducing costs and lead times. Monitor supply chain performance metrics, identify areas for improvement, and implement solutions to enhance efficiency and reduce risks. Ensure compliance with procurement policies, contractual obligations, and industry standards while maintaining accurate records of all transactions. Skills Proficiency in Excel and inventory management. Ability to manage multiple projects simultaneously while maintaining attention to detail in a fast-paced environment. Job Types: Full-time, Part-time Benefits: Employee discount Flexible schedule Work Location: In person

    Immediate start!
    Easy apply
  • Financial Controller
    Financial Controller
    24 days ago
    $75000–$85000 yearly
    Full-time
    Mid Island, Staten Island

    CONTROLLER Full-Time, Staten Island, New York WHO WE ARE Snug Harbor is an expansive culture park on Staten Island where arts, nature, education, and history converge to offer dynamic programming, events, and festivals to our diverse community. Located less than 1.5 miles from the Staten Island Ferry and easily accessible by public transportation, Snug Harbor welcomes nearly 500,000 visitors each year. Visitors can explore multiple museums, performances, festivals, a farm, and 83 acres of gardens, parkland, woodland, and wetlands. Founded in 1976 as a nonprofit organization, Snug Harbor is one of the largest adaptive reuse projects in America, transforming a 19th-century charitable rest home for sailors into a vibrant hub of contemporary culture and community connection. Today, Snug Harbor’s mission is dedicated to creating a vibrant culture park in Staten Island offering arts, nature, history, education and events for all. THE POSITION The Controller will oversee all day-to-day accounting operations and ensure accurate financial reporting for Snug Harbor. This role manages two key team members: • Accounting & Purchasing Specialist – responsible for payables, procurement, and basic bookkeeping tasks., • Accounting & Revenue Systems Specialist – responsible for revenue-related accounting and managing revenue systems such as ticketing platforms, CRMs, and space rental SaaS systems. The Controller will maintain strong internal controls, ensure compliance with nonprofit accounting standards, and support strategic financial initiatives. The Controller serves as a member of the Snug Harbor Senior Staff, attends Senior Staff meetings, and participates in collaborative strategic initiative work as assigned. The Controller may serve as a project manager on strategic initiatives as required. The Controller reports to the Chief Financial Officer. RESPONSIBILITIES Financial Oversight • Manage daily accounting operations through general ledger, including month-end close procedures and reconciliations., • Review biweekly payroll and related journal entries., • Ensure compliance with GAAP and nonprofit accounting standards. Team Leadership • Train, supervise and mentor the Accounting Specialists., • Delegate effectively and ensure timely completion of tasks. Accounts Payable & Procurement • Oversee processing of vendor invoices, purchase orders, and expense reports., • Ensure adherence to procurement policies and approval workflows., • Track payables and maintain schedules of uncleared transactions., • Supervise quarterly sales tax filings and related issues. Revenue & Systems Management • Oversee timely revenue recognition and reconciliation for ticketing, space rentals, and other earned income streams., • Ensure accuracy and integrity of data in ticketing systems, CRMs, and rental management platforms., • Maintain receivables tracking and follow-up procedures. Cash Management / Banking • Work with CFO to ensure cash flow to support operations and lead strategic initiatives as required., • Monitor bank account activity and report any unknown transactions or unexpected activity to the CFO., • Track bank balances against outstanding payables and incoming funds., • Review monthly bank reconciliations and ensure that unreconciled transactions are addressed., • Review bi-weekly check run before it’s presented to the CFO and President for approval., • Provide supervisory communication with the bank as necessary and coordinate administrative functions related to bank accounts, such as signature cards. Financial Reporting • Prepare quarterly reports for review by department heads, meet to discuss variances and ensure that adjustments are made within the close period., • Assist CFO with grants tracking and oversee payment substantiation for grant reporting by Accounting & Purchasing Specialist as requested., • Support CFO or President with budgets, forecasts, Board reporting and audit preparation as assigned. Internal Controls & Compliance • Maintain strong internal controls and safeguard organizational assets., • Ensure compliance with grant reporting requirements and restricted fund tracking. Risk Management • Oversee the corporate insurance renewal process, analyze existing policies with outside broker, and recommend changes to enhance coverage and reduce costs., • Lead negotiations with insurance carriers and brokers to secure optimal coverage terms and pricing for the organization., • Manage the claims process and ensure timely and fair claim resolution. Process Improvement • Identify opportunities to streamline accounting processes and optimize system integrations. QUALIFCATIONS • Bachelor’s degree in Accounting, Finance, or related field (CPA preferred)., • Minimum 5 years of progressive accounting experience, including supervisory responsibilities., • Nonprofit accounting experience strongly preferred., • Proficiency with accounting software (e.g., QuickBooks, Sage Intacct) and familiarity with ticketing/CRM systems., • Strong analytical, organizational, and communication skills. SALARY AND BENEFITS Annual salary is commensurate with experience, at a range of $75,000.00 to $85,000.00. Snug Harbor offers a generous vacation/holiday schedule and participation in the Cultural Institutions Retirement System pension plan. TO APPLY Qualified candidates should complete the employee application form Snug Harbor celebrates and commits to fostering diversity, equity and inclusion. We value and seek the strengths of human variety across communities, in programming, with staff, the Board of Directors, volunteers, artists and visitors. Snug Harbor strives to build a culture of diversity of voice and representation, authentically inclusive spaces and equity for all. Snug Harbor is an Equal Opportunity Employer, committed to the treatment of all employees and applicants for employment without unlawful discrimination as to race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

    Easy apply
  • Assistant Store Manager
    Assistant Store Manager
    1 month ago
    $40–$45 hourly
    Full-time
    Hempstead

    $45.50/hr Full-time When you join our team as an Assistant Store Manager, you’ll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team. Position Type: Full-Time Average Hours: 45 hours per week Starting Wage: $35.50 per hour Wage Increase: Year 2 - $50.00 per hour • Assists the direct leader with developing and implementing action plans to improve operating results, • Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results, • Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance, • Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees, • Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company’s competitive position, • Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued, • Participates in the interviewing process for store personnel, • Communicates information including weekly information, major team milestones, developments, and concerns, • Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses, • Ensures an appropriate resolution of operational customer concerns in their direct leader’s absence, • Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order, • Maintains store cleanliness standards and proper store signage at all times, • Assists the direct leader with maintaining proper stock levels through appropriate product ordering, • Merchandises product neatly to maximize sales, • Ensures the quality and freshness of products for sale and accuracy of product signage, • Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees, • Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary, • Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business, • Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data, • Other duties as assigned Physical Demands: • Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights, • Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store, • You must be 18 years of age or older to be employed for this role at ALDI, • Ability to work both independently and within a team environment, • Ability to provide and lead others to provide prompt and courteous customer service, • Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports, • Ability to interpret and apply company policies and procedures, • Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments, • Ability to evaluate and drive performance of self and others, • Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses, • Ability to operate a cash register efficiently and accurately, • Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards, • Excellent verbal and written communication skills, • Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail, • High School Diploma or equivalent preferred, • A minimum of 3 years of progressive experience in a retail environment, • A combination of education and experience providing equivalent knowledge, • 401(k) Plan, • Company 401(k) Matching Contributions, • Employee Assistance Program (EAP), • Medical, Prescription, Dental & Vision Insurance, • Generous Vacation Time & 7 Paid Holidays, • Up to 6 Weeks Paid Parental Leave at 100% of pay, • Up to 2 Weeks Paid Caregiver Leave at 100% of pay, • Short and Long-Term Disability Insurance, • Life, Dependent Life and AD&D Insurance ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

    Immediate start!
    Easy apply
  • Support Engineer
    Support Engineer
    2 months ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

    Immediate start!
    Easy apply