Systems Engineer
25 days ago
Orlando
Job DescriptionPosition Summary The Systems Engineer is both a strategic architect and hands-on technologist, responsible for designing, implementing, and maintaining secure, scalable systems that power exceptional client experiences. Thriving in our fast-paced, entrepreneurial environment, this role balances deep technical expertise with creative problem-solving and a high-level acumen for leading with empathy and support at a client-facing level. Success requires a proactive mindset, outstanding communication, and a commitment to delivering innovative, reliable, and future-ready solutions. Key Responsibilities • Strategic Architecture & Technology Leadership, • Develop and maintain trusted relationships with high level executives and team members., • Architect and optimize technology solutions aligned with business objectives and client success., • Manage Microsoft 365 and Google Workspace environments, including provisioning, integrations, migrations, and configurations., • Define, implement, and enforce best practices, security standards, and technical policies., • Research, evaluate, and recommend emerging cloud and infrastructure technologies to maintain a competitive edge., • Automation, Security & System Optimization, • Implement automation tools and scripting (e.g., PowerShell) to streamline operations and improve efficiency., • Proactively monitor system health, respond to alerts, and take preventive measures to ensure uptime and performance., • Collaborate with engineering and architecture teams on lab testing, solution validation, and process improvement., • Collaboration & Solution Delivery, • Partner cross-functionally with Account Management, Project Management, and technical teams to enhance solutions, workflows, and network design., • Coordinate with vendors and internal resources for timely resolution of incidents and service requests., • Support deployment and maintenance of UCaaS platforms such as Zoom, RingCentral, Microsoft Teams, and OnSIP., • Advanced Support & Operational Excellence, • Provide expert-level technical support for hardware, software, networking, and cloud services across Windows, Mac, and mobile platforms (Apple, Android)., • Troubleshoot and resolve escalated issues involving networks, wireless infrastructure, and end-user systems., • Develop, update, and maintain thorough system documentation, standard operating procedures, and change records.Knowledge, Skills, and Abilities, • Experience:, • 3–8 years in advanced technical, client-facing systems engineering or infrastructure roles., • Technical Expertise:, • Proven track record delivering successful cloud-based solutions., • Strong Microsoft 365 administration and migration skills., • Solid networking knowledge (TCP/IP, routing, switching, DHCP, DNS, VPNs)., • Experience with Cisco Meraki products and wireless network troubleshooting., • Proficiency with Windows OS administration (imaging, account management, group policies) and MacOS troubleshooting., • Familiarity with mobile device /application management and wireless infrastructure., • Preferred Skills:, • Knowledge of physical infrastructure, patch panels cabling and experience on how to run and terminate cabling., • Knowledge of project management principles., • Experience with scripting or automation., • Professional Skills:, • Strong communication skills, able to bridge technical and non-technical audiences., • Exceptional documentation and organizational abilities., • Trusted client advisor with a "team-first" mindset., • Adaptable, curious, and eager to embrace new technologies in a dynamic environment.What Sets This Role Apart, • A unique blend of strategic influence and hands-on engineering in a high-growth setting., • Direct impact on client success through innovative systems design and proactive support., • Highly visible role within high pressure situations., • Opportunity to lead technical initiatives while working closely with a collaborative, client-focused team.