121 Best processing Jobs in Miami, FL (February 2025)

Job Title: Secretary Location: Miami, FL 33125 Hours: Monday – Friday, 9:00 AM – 5:00 PM Salary: $52,000 per year Job Overview: A well-established company in the yacht rental and charter industry is seeking a dedicated and organized Secretary to support daily office operations. The ideal candidate will be responsible for maintaining office files, assisting customers with inquiries, and ensuring smooth administrative processes. Responsibilities: Organize and maintain office files, documents, and records. Answer customer inquiries via phone and email in a professional manner. Take detailed notes from customers regarding their requests, preferences, and concerns. Assist with scheduling and coordinating yacht rentals and related services. Handle basic administrative tasks such as data entry, filing, and correspondence. Support the team with general office duties as needed. Requirements: Prior office experience is required. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to multitask and handle customer interactions with professionalism. Proficiency in Microsoft Office (Word, Excel, Outlook) is a plus.

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We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time. Responsibilities Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues. Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary. Maintain a high level of professionalism and customer service etiquette in all interactions. Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions. Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals. Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. Collaborate with team members and other departments to ensure consistent and effective customer support. Requirements and Qualifications High school diploma or equivalent; college degree preferred. Excellent written communication skills with a strong command of grammar and spelling. Previous customer service or chat support experience is a plus but not required. Strong problem-solving skills and the ability to think quickly and logically. Proficiency in using computers and familiarity with chat and messaging platforms. Ability to multitask effectively and handle multiple chat conversations simultaneously. Empathy, patience, and a customer-focused attitude. Willingness to work flexible hours, including evenings, weekends, and holidays if required. Team player with strong interpersonal skills. Ability to adapt to changing processes and technologies.

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