Contents Crew Lead
8 days ago
Azusa
Job DescriptionBenefits: • Dental insurance, • Health insurance Job Responsibilities • Lead and run a contents and/or structure cleaning crew, • Ability to drive company vehicles such as cargo vans, moving vans, moving trucks, etc., • Contents packing, inventorying, disassembling, reassembling, loading, chain of custody, transport, and storage warehousing, • Assess contents damages for salvageability, • Contents total loss inventorying, • Fire-Smoke damage cleaning, deodorization, and air scrubbing services (contents and structure), • Removing and disposing of debris, • Ability to lift a minimum of 50-70 pounds regularly, occasionally up to 100 pounds with assistance, • Maintaining vehicles in a clean, serviceable condition, • Strong verbal and written and communication skills, • Strong problem solving and customer service skills, • Must be able to prioritize activities and meet deadlines, • Experience with entering data using a tablet or mobile phone, • Report to work on time in a clean, complete uniform, • Ensure safety standards are being followed during all active jobs, • Read and follow product label usage instructions, • Knowledge of disaster restoration industry, • Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site, • Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job, • Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide, • Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss, • Resolves issues with customers communicates customer issues, daily job activities with key company staff, • Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies, • May train new technicians or key operational team members, • Inventory and load the work vehicle with equipment, products, and supplies needed for each project., • Maintain a clean and organized vehicle and clean equipment appearance., • Leave jobsite with a clean and orderly appearance., • Perform production processes following company production guidelines per work order per crew lead directions., • Ensure clear two-way communication with crew, office, and especially regarding customer needs and concerns)., • High school graduate or equivalent, • Valid Drivers License and satisfactory driving record, • Good verbal and written and communication skills, • Basic math skills, • Knowledge of contents and fire-smoke restoration best practices, • Role models customer service expectations with home owners, adjusters, vendors etc., • Proficient with using an iPhone and/or iPad, • Must be able to prioritize activities and meet deadlines, • Experience in training and supervising others, • Strong problem-solving skills, • Communicates customer issues, job activities with key company staff, • Ability to successfully complete a background check subject to applicable law, • Ability to exhibit a high attention to detail ensuring the highest quality of workmanship throughout restoration projects., • Ability to perform contents water and fire cleaning and deodorization tasks., • Understand and execute work orders in a timely and professional manner., • Ability to operate efficiently with minimum supervision., • Ability to provide crew leaders and company management with timely and accurate information related to the progress and status of projects. Incumbent must be prepared to: • Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects., • Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required., • Ability to repetitively push/pull/lift/carry objects, • Ability to work with/around cleaning products/chemicals, • Ability to occasionally climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics), • Express or exchange ideas with others and receive and act on detailed information given., • For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.