Mental Health Support Specialist
2 months ago
Colorado Springs
Job Description Mental Health Support Specialist Location: Mentally STRONG, 3720 Sinton Rd, Suite 104, Colorado Springs, CO 80907 Employment Type: Full-Time (32–34 hours/week) Schedule: Monday–Thursday, 7:45 AM – 5:00 PM Who We Are Mentally STRONG is a comprehensive outpatient psychiatric clinic that combines medication management with psychoeducational support through the Mentally STRONG Method—a cognitive-behavioral framework that empowers clients to take control of their mental wellness. Mission: To inspire all humanity to embrace the journey of mental strength Vision: To revolutionize the culture of mental health Motto: We live and teach mental strength Position Summary Are you passionate about helping people grow while thriving in a fast-paced clinical environment? The Mental Health Support Specialist is a dynamic role ideal for someone with a background in psychology, medical assisting, or coaching. In this full-time position, you’ll see approximately one patient per hour providing a blend of clinical and psychoeducational support. You will also assist with medication-related administrative tasks, coordinate care, and help patients navigate their mental health journey. What You’ll Do Direct Patient Care • Conduct appointments while staying within allotted timeframes and providing excellent patient care., • Obtain and record patient vitals, including height, weight, blood pressure (manual and electronic), heart rate, and temperature., • Administer injections as needed., • Interview patients to confirm the purpose of the visit, document how they are feeling, and note any improvement or worsening of symptoms since the last visit., • Update psychiatric and medical histories, psychiatric symptoms, and confirm diagnoses in the EHR., • Document for the Psychiatric Mental Health Nurse Practitioner (PMHNP) during evaluations., • Support mental health and personal goal setting using the Mentally STRONG Method (training provided). Medication & Care Coordination • Submit and track medication refills, prior authorizations, and faxes., • Communicate patient needs with pharmacies., • Send referrals for outside resources or procedures., • Send and review cognitive assessments; upload completed results to the patient record. Administrative Duties • Review and upload completed results to the patient document manager., • Maintain up-to-date patient documentation and follow through on provider requests., • Keep up to date with incoming faxes, e-results, and electronic prescription requests., • Ability to learn on the job and adapt quickly., • Willingness to be flexible and dedicated to continual self-growth., • Meet patients where they are in their mental health journey., • Work collaboratively as a team player and ask clarifying questions when needed., • Excellent communication, active listening, and rapport-building., • Ability to accurately reflect patient statements and feelings., • Basic computer skills; ability to learn and navigate an EHR system., • Strong time management and multitasking abilities., • Knowledge of medical and behavioral health terminology., • Preferred: Bachelor’s degree in Psychology, Social Work, or related field., • OR experience as an MA, CNA, LPN, RBT, coach, educator, or in a similar role., • Experience with patient vitals, injections, and medication processes., • Paid training in clinical procedures and the Mentally STRONG Method., • Hands-on experience in a fast-paced psychiatric outpatient setting., • Direct collaboration with psychiatric providers. Benefits Include: • Medical, Dental, and Vision Insurance, • Life Insurance and Disability Coverage, • Pet Insurance & Identity Theft Protection, • 9 Paid Holidays + Paid Time Off (PTO), • 401K and Profit Sharing after 1 year Powered by JazzHR IpYLansMq9