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Job DescriptionCompany Description R25_0019599 Location: Commerce, CA At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add an Associate Client Manager to our Retail team. This position requires being onsite 3 days a week in Commerce, CA. Job Description The Associate Client Manager is responsible for all client activity and the overall success of NielsenIQ at the customer. This includes delivering analytics and initial recommendations for clients based on the NielsenIQ Solutions and Services assigned to them to deliver on. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NielsenIQ to drive value. You'll work successfully across a matrixed organization structure, fully leveraging the service model. Responsibilities • Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity., • Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing., • Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations., • Lead client presentations with proactive insights and action-oriented recommendations., • Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets., • Identify opportunities for increased partnership and elevate those opportunities to organizational partners., • Facilitate clear day-to-day communications with customers, proving the value of NielsenIQ solutions in support of growth, adoption, and value creation., • Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them, • Understand client structure and organization., • Ensure on-time delivery of solutions to achieve forecasted revenue on-time. You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and are able to tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities. #LI-Hybrid Qualifications • 3+ years of industry related experience – CPG, Retail, market research, analytics or consulting., • Advanced capability in data analysis and synthesis, leveraging large datasets to uncover trends, patterns, and business opportunities., • Skilled at managing complex client relationships and solving problems effectively., • Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced, matrixed environment., • College/University Undergraduate or Master’s degree., • Familiarity with NielsenIQ (or similar) platforms, syndicated data, and retail measurement tools is highly desirable., • Category Management experience preferred. Additional Information This role has a market-competitive salary with an anticipated base compensation of $64,000 - $85,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more. US Benefits • Comprehensive healthcare plan (medical, Rx, dental, and vision)., • Flexible spending accounts and a Health Savings Account (including company contributions)., • Life and AD&D insurance., • 401(k) retirement plan including company matching contributions., • Disability insurance., • Tuition Reimbursement., • Discretionary paid time off program and 11 paid holidays., • Flexible working environment, • Volunteer time off, • LinkedIn Learning, • Flexible working environment, • Volunteer time off, • LinkedIn Learning NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

Job Description Program: IT Infrastructure & Security Department: IT Reports to: Director, IT Infrastructure & Security Status: 100%, Full-Time, Regular, Non-Exempt Probation: 90 days Benefits: Medical, Dental, Vision, Life, and Long-Term Disability Insurance, Employee Assistance Program, and 403(b) Retirement Plan CENTER’S MISSION: Building a world where LGBT people thrive as healthy, equal, and complete members of society. DEPARTMENT SUMMARY: The IT Department is responsible for establishing, monitoring, and maintaining information technology policies, systems and services for all departments, programs, and sites at the Los Angeles LGBT Center. The department is organized so that the IT staff collaborate across the 3 major functions to meet the needs of all technology users at the Center. The department functions include IT Security and Infrastructure, Service Desk, and Applications and Data Systems. JOB SUMMARY: The Helpdesk Specialist is a desktop support position responsible for performing a variety of activities including but not limited to the remediation of desktop computer issues, the installation of desktop computers, and support of desktop computer users with their hardware and software needs. This position will both resolve tickets in an incident management system and work on various projects and deployments as instructed. % of Role ESSENTIAL FUNCTIONS: 80% User Support • Provide on-site and remote IT support to employees by answer incoming requests via ticketing system, phone, email, and in-person appointments in a timely manner., • Provide end-user support including the troubleshooting and administration of desktops, laptops, mobile devices, printers, peripherals, and telephony., • Receive, prioritize, and respond to user helpdesk inquiries via, telephone, and/or emails., • Deploy and administer all desktops, laptops, and computer systems and work with outside technology vendors., • Install and configure computer hardware, operating systems, and applications., • Provide excellent customer service through effective communication, understanding, and logical troubleshooting., • Identify, research, and resolve technical problems concerning networks, servers, and enterprise applications with the assistance of the IT Director/Director, IT Infrastructure & Security. 10% Data Management • Administration of user accounts, such as Active Directory and Office 365/Zoom/Absorb, etc. (new user accounts, security, etc.)., • Maintain inventory of all hardware assets. 10% Department Operations • Develop, document, and train others on IT systems and best practice procedures., • Research and analyze technological advances and trends as they apply to and/or improve on daily business and efficiency., • Other duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of or experience working with the LGBTQ community and familiarity with issues of relevance to LGBTQ people. A passion for the Center’s work and its mission to make the world a better place for LGBTQ people. Minimum 4 years of education in Information Technology or related field or equivalent work experience. Technical knowledge of Windows 10, Microsoft Office 2016/O365 products, TCP/IP, DHCP, Device Manager, Registry Editor, User Manager, admin commands, installing and configuring hardware, and software. Mac OS, SCCM and JAMF a plus. Ability to provide technical support to computer users both on the telephone and face-to-face, and to move computer equipment including physically placing/installing workstations. Proficiency in troubleshooting desktop computer issues, both hardware and software. Ability to solve problems of moderate complexity without help and escalate very complex problems to more senior staff. Team player with the ability to handle complex IT issues in a customer-centric, service first manner including excellent verbal and email communication skills. Experience supporting mobile devices (iOS, Android). Ability to handle confidential information in an appropriate manner. Ability to handle multiple tasks, prioritize appropriately, and remain calm under pressure and when faced with adversity or urgent issues. Ability to work effectively with colleagues and business users in an ever-changing and evolving work environment. Access to reliable transportation and the ability to be insured. Ability to work some weekends and late hours. Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment. The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military, or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status. The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center’s premises, subject to applicable federal, state, and local laws. For more information, please contact .

Job DescriptionDescription: About Brook Inc Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes. Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes. Job Overview We’re seeking a Marketing Operations Specialist to own the execution and optimization of our marketing automation systems and digital workflows that drive customer journeys, from first contact through long-term engagement. You'll be instrumental in ensuring we deliver timely, personalized, and compliant communications to patients and partners at scale. In this role, you will work closely with the Growth Marketing Manager to support campaign deployment and lifecycle management in Customer.io and other tools. Your work will ensure that our patient acquisition, engagement, and retention initiatives run smoothly, are fully integrated with our data systems, and align with Brook’s mission to support better health outcomes. Requirements: Key Responsibilities Automation & Workflow Execution • Manage and maintain marketing automation workflows in Customer.io to support campaigns across SMS, email, direct mail, and in-app messaging., • Build, QA, and launch automated communication sequences that guide patients through onboarding, engagement, and long-term retention., • Partner with Engineering and Product teams to ensure accurate and timely data flow between Brook’s internal platforms, CRM tools, and third-party systems., • Monitor and troubleshoot workflow issues, delays, or anomalies in campaign performance., • Collaborate on mapping the full patient and provider journey to identify opportunities for improved automation and personalization., • Ensure all patient data and communication practices are HIPAA-compliant and aligned with Brook’s regulatory protocols., • Work closely with Clinical Operations, Partner Success, and Sales teams to align digital engagement strategies with patient support and provider communication goals., • Provide technical support and training as needed for internal stakeholders interacting with marketing automation tools. Qualifications • 2–4 years of experience in marketing automation, digital marketing operations, lifecycle marketing, or a similar technical marketing role., • Proven experience with Customer.io, HubSpot, Marketo, Salesforce Marketing Cloud or a comparable marketing automation platform., • Strong understanding of customer journey design, segmentation, and trigger-based automation., • Basic familiarity with HTML/CSS for email templates and comfort navigating structured data (JSON, event schemas, etc.)., • Analytical mindset with experience using Google Sheets/Excel, and bonus for BI tools like Looker, Tableau, or SQL., • Detail-oriented with strong QA skills and comfort managing technical workflows in a regulated environment., • Experience in healthcare, healthtech, or other HIPAA-compliant environments is a plus. Why Brook? • High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth., • Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered., • Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one., • Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches., • Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team., • Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model. Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings. Healthcare Brook pays for all of our full-time employees and their child/children to have health insurance at 100%. This means no premium payments come out of your pay for Medical, Dental or Vision insurance. Brook also pays 50% of premiums for your spouse or domestic partner’s coverage. If an employee enrolls in the HSA (Health Savings Account)-eligible medical plan, Brook makes an immediate $800.00 contribution to further defray medical costs, i.e. deductibles, Rx copays, office copays. Brook provides a Medical Concierge to full-time employees enrolled in our health insurance to help deal with the headaches that sometimes come along with managing your health care. Mental Healthcare As a supplement to the Medical insurance mental health coverage, Brook provides employees access to three free therapy sessions through Spring Health. Brook has a Flexible PTO (Paid Time Off) plan. No accruals, no number of weeks limit. It is what you and your manager determine to be reasonable. Financial wellness Brook pays for all full-time employees to have Short & Long-Term insurance. If an employee utilizes the Short-Term Insurance, Brook supplements what is covered by the State & the Short-Term insurance so that employees are paid 100% of their salary for the duration of their Short-Term Leave up to 13 weeks. Brook pays for all full-time employees to have life insurance of 1x their salaries up to $250,000. Brook automatically enrolls all part and full time employees in a 401K plan with a match of 50% of your first 2% contributed. We also offer an Emergency Savings Account (ESA). This allows you to save when saving is hard to do with a little help from Brook. If full-time employees make a $1.00 initial contribution, Brook makes a $25.00 contribution. If there is an ongoing contribution made of $10.00 or more, Brook makes a $5.00 per paycheck contribution. The best part is that there is no limit, and no qualified expense list, what you determine to be an emergency is an emergency. We also offer an Employee Referral Bonus. Great people refer great people. If an employee refers a candidate who is hired for an open position, Brook pays the employee $1,000. Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Opportunity for advancement, • Training & development, • Vision insurance, • 401(k), • Employee discounts Golds Gym employee: • Great benefits package, • John Hancock 401k, • Aflac Supplemental Insurance Options, • free gym memberships and discounts, • Opportunities to grow within the companyThis role requires professionalism, excellent customer service skills, technical competency, and the ability to prioritize and resolve issues independently or in coordination with the broader IT team. ROLE IS TRAVELING- MUST BE ABLE TO TRAVEL TO EACH LOCATION. Essential Job Functions • Deploy, configure, and maintain Windows 10/11 workstations and laptops using company-approved golden images., • Provide on-site and remote technical support to club staff, regional teams, and corporate employees., • Support systems including Microsoft 365, SharePoint, Teams, FortiClient VPN, Box, Adobe, HubSpot SSO, and ABC DataTrak., • Assist with onboarding/offboarding procedures, including provisioning accounts through ManageEngine AD Manager and assigning licenses and distribution lists., • Maintain and troubleshoot POS stations, scanners, receipt printers, label printers, and membership kiosks., • Monitor and resolve tickets in SolarWinds Service Desk, escalating issues as appropriate., • Support endpoint security tools and ensure compliance with Microsoft Defender and exposure management policies., • Participate in weekly equipment audits and enforce IT asset control protocols., • Maintain network connectivity at the club level, working with managed switch hardware and escalating broader WAN issues to the network team., • Travel frequently to local gyms for deployments, maintenance, or user support., • This position requires occasional evening or weekend support during critical system maintenance or emergency outages. A strong sense of ownership, accountability, and attention to detail is essential. Required Skills & Qualifications • Strong knowledge of Windows desktop environments, Microsoft 365, and Active Directory., • Basic understanding of DNS, DHCP, TCP/IP, LAN/WAN troubleshooting., • Familiarity with helpdesk ticketing systems (preferably SolarWinds) and remote management tools., • Working knowledge of endpoint management, antivirus, patching, and imaging., • Excellent interpersonal skills, ability to document work clearly, and communicate technical issues to non-technical staff., • Ability to lift and move equipment (PCs, monitors, printers) as needed., • Review and resolve assigned IT support tickets with proper prioritization., • Ability to affectively update device inventory and ensure accuracy in asset management., • Knowledge of how to deploy scheduled software updates and patches., • Check and update documentation, procedures, and local club IT checklists., • Reimage PCs and laptops as needed using standardized images., • Perform club IT health checks (connectivity, POS, printing, kiosk functionality)., • Participate in IT team meetings and submit reporting on support trends and challenges.This role requires the ability to move and lift up to 35 lbs. Standing, for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Golds Gym SoCal and all its affiliated clubs are an equal opportunity employers. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Job Description POSITION OVERVIEW: Reporting to the Senior Manager of Site-Based Programs, the WIE Program Specialist will provide support to BBBSLA's Women in Entertainment (WIE) Mentorship Program and related entertainment industry focused programs. The Specialist will maintain a caseload of site-based youth mentoring matches. The Specialist will (1) assist in the successful onboarding of student and volunteer participants in the program; (2) hold individual monthly support calls with students, volunteers and parents/guardians; (3) coordinate and organize transportation for students for their in-person match sessions; (4) attend WIE events and activities; and (5) support scholarship coordination and distribution to WIE alumnae. This is a part-time, hybrid work position with a mix of virtual and in-office work. The position also requires travel for special events and face-to-face meetings with staff, volunteers, mentees, and corporate partners. ABOUT THE WIE MENTORSHIP PROGRAM In 2009, The Hollywood Reporter and Big Brothers Big Sisters of Greater Los Angeles joined forces to create a unique mentorship program for high school junior girls throughout Los Angeles County. Each year, the WIE Mentorship Program connects 18-20 female students from under-resourced communities with female entertainment executives through an annual mentorship and college & career readiness program. The goals of the program are to provide high quality mentorship opportunities for young female students during a critical phase in their young adulthood; promote the development of skills such as public speaking, confidence, and leadership; introduce students to the entertainment industry as a potential career path; promote diversity, equity and inclusion in the entertainment industry; and prepare students for college matriculation and success. ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES The activities and responsibilities outlined below represent the core functions required for successful performance in this role. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions. Program Delivery: • Ensure the successful onboarding of student participants, including but not limited to school presentations, interviews and selection meetings,, • Support the Senior Program Manager and The Hollywood Reporter liaison in the onboarding of volunteer participants, including but not limited to interviews and live scan background checks, • Create Mentor-Mentee matches. Tasks include writing match assessments, entering/updating data in Matchforce system. and providing perspective on potential strong matches, • Facilitate mentoring match Introductions., • Manage DMV and county level background check process for all potential volunteers., • Provide individualized professional support through scheduled in-person and telephone contact to each student, volunteer and family throughout the length of the match., • Maintain a caseload of site-based matches with on-time match support goal of 90% and on-time survey completion. This may include programs outside of the WIE Program., • Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow., • Ensure high-level proficiency and good judgment in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function., • Document and monitor all elements of match support, and promptly notify supervisor regarding concerns that may negatively influence the match.., • Confirm bi-weekly site visits with mentors' assistants; book all rides with certified transportation service company; carefully track reschedules; and closely monitor rides in live time to ensure youth safety., • Collaborate with program partners to disseminate information about scholarship opportunities, by hosting info sessions. Gather required documents and liaise with partners on scholarship timelines and decisions., • Provide support for all WIE events and activities – including sessions on Saturday mornings in collaboration with our college counseling partner company, virtual and in person college days, entertainment industry workshops, The Hollywood Reporter events, and additional enrichment and social activities., • Liaise with the Hollywood Reporter on annual video production including communication with mentors and mentees, scheduling site visits and collaborating on content., • Create and maintain a library of support services in areas of career exploration, academic support, personal guidance, life skills and professional development., • Participate in all Agency staff and team meetings. QUALIFICATIONS & EXPERIENCE: • Bachelor's Degree required., • Minimum of 2-3 years work and/or internship experience in an office setting with customer service responsibilities. Working with youth and families, at a non-profit organization and/or within the entertainment industry experience is a plus., • Excellent organizational and administrative skills, • Must enjoy working with children and families with a professional, warm and welcoming demeanor, • Full competency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Database Management. Computer literacy to include excel database and report writing., • Must have excellent writing skills, • Preferably speaks both English and Spanish fluently, • Must be willing to work flexible hours including weekends and early evenings, • Excellent interpersonal, verbal, and written communication skills, with strong attention to detail., • Customer Focus – Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, youth, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views their role as adding value to the experience of volunteers and youth in their match relationship; builds parental support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability., • Listening – Practices attentive and active listening; has the patience to hear people, can accurately restate the opinions of others even when they disagree; understands child safety issues and is vigilant in recognizing signs of problems., • Interpersonal Skills – Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; truly values people; doesn't show inappropriate frustration; capable of successfully diffusing difficult situations., • Approachability – Is easy to approach and talk to; spends the extra efforts to put others at ease; is warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; identifies informal and incomplete information in time to do something about it., • Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment. Willing and able to take proactive action to achieve goals and strives to exceed goals., • Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress., • Organizing – Can marshal resources to get things done; has the ability to manage multiple activities at once; uses resources effectively and efficiently; arranges information and files in a useful manner; follows the established process. The conditions outlined below are representative of those encountered while performing the essential functions of this role. • Work setting: Hybrid office environment with flexibility in scheduling. Some evening and weekend work may be required to support organizational needs. Indoors (75%) and local travel (25%)., • Travel: Occasional independent travel to partner sites, events, and meetings. BBBSLA is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on organizational needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, physical or mental disability, medical condition, genetic information, sexual orientation, gender identity, gender expression, marital or domestic partnership status, military or veteran status, family or parental status, or any other status protected by federal, state, or local law. Americans with Disabilities Act BBBSLA is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA) and state disability laws. Applicants and employees who require a reasonable accommodation to perform the essential functions of their job are encouraged to notify the organization. Reasonable accommodations will be determined on a case-by-case basis, consistent with applicable law. Compensation, Hours and Benefits Non-exempt, part-time position (up to 30 hours / week) with a starting hourly pay range of $20-$23 depending on experience. Typical work schedule: Mon-Fri, 10am – 6pm, but occasional evening and weekend work required. BBBSLA operates on a hybrid remote-office setting, with employees working a minimum of two days per week in the office.

Job Description About 8Fleet: 8Fleet is hiring! 8Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both autonomous and non-autonomous rideshare fleets. With our anticipated growth, we’re searching for a passionate Market Manager to join and grow with our team. You’ll be involved in every aspect of operations as we expand rapidly! About the Role: The Market Manager is responsible for the management of 8Fleet's operations in our first city - Los Angeles, including but not limited to: managing end-to-end operations, strategic planning, data oversight, business operations, and BD. This is an essential role that requires operational expertise, a deep understanding of the ridesharing industry, and a founder’s mindset. This role will tackle key business priorities that amplify the growth of our business and facilitate operational excellence. Using strong operational and analytical experience from past environments, this person will tackle key projects that will be instrumental in driving our business forward. We need a strategic critical thinker who can start at 20,000 feet and then dive deep into the details to ensure high quality results. The ideal candidate will have a “doer” attitude, experience in operations, and be comfortable with fast-paced decision-making, have displayed leadership, and can provide open communication. This individual will be critical in helping navigate and grow the business, offering valuable insights and advice on strategic decision-making, implementation, and execution. We’re looking for someone who can successfully execute the role and grow within the Company. You are driven. You are endlessly curious. You are passionate about finding creative solutions to challenges. Key Responsibilities: * Fleet Growth & Management: * Own all financial and operational metrics to ensure optimal revenue and profit maximization * Oversee the day-to-day operations of the fleet, including driver scheduling, dispatch, and performance monitoring. * Manage vehicle maintenance and repair programs to ensure optimal fleet utilization and safety. * Partner with the Growth team to develop and execute strategies to recruit, onboard, and retain a high-performing driver base. * Financial Performance: * Analyze fleet performance data to identify areas for improvement in profitability and operational efficiency. * Develop and implement cost-effective strategies to maximize fleet profitability. * Monitor key performance indicators (KPIs) and track progress towards achieving business goals. * Driver Support & Training: * Provide ongoing support and training to drivers on industry best practices, safety regulations, and customer service. * Foster a positive and supportive environment for all employees. * Compliance & Safety: * Ensure compliance with all relevant regulations and safety standards. * Conduct regular safety audits and implement necessary corrective actions. Successful Candidates Will Bring: * 2+ years of operations management, business consulting, or related experience managing operations, building and developing teams, optimizing processes, and delivering business goals * 2+ years of people management experience, high EQ, and proven ability to deliver outstanding results through others in a timely manner using a strong sense of focus, organization, and meticulous attention to detail * Goal focus with a strong bias toward action * Entrepreneurial hustle and proven self-starter with owner’s mentality; some entrepreneurial experience is preferred * Data-driven mindset, strong business judgment, and proven ability to perform analysis, draw key insights, and form and execute a strategy * Strong communication and interpersonal skills to build relationships, manage a team, influence stakeholders, and inspire others * Excellent organization and time management * Willingness to get your hands dirty, lead by example, and motivate teams both through in-person and remote management * BA/BS with an impressive academic record * MBA or advanced degree is a strong plus * Experience with ridesharing platforms (Uber, Lyft) is a strong plus Compensation: * Base Salary: $105,000 * Plus annual bonus and strong stock option award Equal Opportunity Employer: 8Fleet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, 1 gender, sexual orientation, age, marital status, veteran status, or disability status. Disclaimer: This job description may be updated at any time without prior notice. Compensation Range: $105K

Job DescriptionDescriptionJob Title: Customer Services Representative Department: Operations - Member Services About the Role: Astrana is looking for a Customer Service Representative to join our fast and growing Dynamic team. What You'll Do • Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitals, • Collect Elicit information from members/providers including the problem or concerns and provide general status information, • Verify authorization, claims, eligibility, and status only, • All calls carefully documented into Company’s customer service module & NMM Queue system, • Member/Provider Service/Representative assists Supervisor and Manager with other duties as assigned, • Member outreach communications via mail or telephone, • Assist Member appointment with providers, • Resolve walk-in member concerns, • Able to provide quality service to the customers, • Able to communicate effectively with customers in a professional and respectful manner, • Maintain strictest confidentiality at all times, • Specialist termination notifications sent to members, • Urgent Medicare Authorization Approval – Notification to Medicare members, • Transportation arrangement for Medicare & Medi-Cal members, • Outreach Project Assignments INBOUND CALLS:, • Member/Provider/Health Plan/Vendor/Hospital/Broker:, • All calls carefully documented into Company’s customer service module, • Annual Wellness Visit (AWV) – Gift card pick up and schedules, • Appointment of Representative (AOR) for Medicare Members, • Attorney / Third Party Vendor calls, • Authorization status/Modification/Redirection/CPT Code changes/Quantity adds/Explain Denied Auth/Peer to Peer calls/Extend expired auth/Pre-certified auth status/Retro/2ndor 3rd opinion/, • Conduct 3 way conference call to Health Plan with member, • Conference call with Providers – Appointments, DME,, • COVID – 19 related questions (Tests & Vaccines), • Direct Member Reimbursement (DMR), • Eligibility – Demographic changes: Address/Phone/Fax Changes/Name change, • Escalated calls from providers/members, • Health Diary Passport, • Health Source MSO – Assist & arrange inquiries on Eligibility/Change PCP/Benefit with AHMC, • HIPPA Consent – Obtain Member Consent verification, • Inquiries on provider network/provider rosters, • Lab locations, • Member & Provider Complaints/Grievances, • Member bills, • Miscellaneous calls, • Pharmacy – Drug/medication pick up and coverage, • Provide authorization status for Hospital /CM Dept, • Self-Referral Request for Medicare, • Return Mail, • Track Mail Packages/ Certified mail status, • Translations – Spanish / Chinese, • Urgent Care / locations/ operations hours OUTBOUND CALLS: Member/Provider/Health Plan/Vendor/Hospital/Broker:, • Assist Case Management on CCS – age in 21 years for change of PCP from Pediatrics to FP/IM, • Assist Marketing on email inquiries, • Assist PR/ Elig – Members assigned to wrong PCP/with no PCP status, • Assisted UM / Medical Directors on urgent member appointment from escalated cases, • Authorization status response call back, • Benefits – return call once information is obtained / verified, • Complaints/Grievances – return calls once resolution is obtained, • DME – Translation support in Spanish and Chinese to confirm item / appointment set up for DME department, • Eligibility – return call to providers/labs when member is added to system while waiting at the office., • Member bills – return calls once resolution is obtained, • Member Survey – Annually: every 4thquarter, • Outreach project from internals – QCIT, • Resolve walk in members concerns, • Specialist Termination notification sent to members, • Transportation arrangement for Medicare / Medi-Cal members, • Voice mail – return calls back to callers CONCIERGE SERVICES – ESSENTIALS DUTIES AND REQUIREMENTS:, • Assist to contact new members/IPA member transfer on new PCP assignment as needed, • Work group discussions on work status/progress on new member/IPA transfer, • Update call log and provide daily/weekly status as needed, • Facilitate members with complex pre-existing conditions, medications, PCP/SPC network reviews, • Conference call with PCP selection / change, • Help member to identify member bill status, connect provider with on billing and claim submission, • Responsible for experience of the membership associated with new member/IPA transfer, • Responsible for to interact with Health Plan’s Customer Service Team to serve new member/IPA transfer, • High School Diploma or GED, • Experience using Microsoft applications such as Word, Excel and Outlook, • Experience working in customer service, • One year related experience and/or training; or equivalent combination of education and experience, • You are fluent in Mandarin or CantoneseYou're a great for this role if:, • This is a remote role. The home office is aligned with your department at 9700 Flair Drive, El Monte, CA 91731, • This position will typically work Monday - Friday from 8:30am to 5:00pm PST., • The target pay range for this role is $20.00. This salary range represents national target range for this role.

Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off Job Purpose/Summary The primary responsibility of a Case Manager is to provide comprehensive support and assistance to individuals receiving services at the Sacred Path Childcare and Family Resource Center. Case Managers play a crucial role in helping clients access the resources and services they need to improve their well-being and overall quality of life. Case Managers collaborate with other members of multidisciplinary treatment teams to develop plans that address the clients specific needs. (e.g., mental health, substance use, social, financial, academic, occupational, medical, cultural). The role involves providing linkages, resources, transportation, advocacy, and other forms of support. Essential Duties & Responsibilities • Collaborate with a multidisciplinary team, including social workers, therapists, medical professionals, and community organizations, to provide comprehensive care for clients., • Contact new clients within 24hrs and schedule the initial appointment within 5 business days., • Develop personalized care plans tailored to each client's unique needs. Plans may include referrals to therapy, support groups, housing assistance, and other relevant services., • Connect clients with appropriate community resources and services, ensuring they have access to the necessary support networks., • Serve as an advocate for clients within the agency and in the broader community (e.g., school, Department of Child and Family Services, Probation, Childrens Court)., • Provide in-home and field services, as necessary and appropriate, to meet the needs of clients who may be experiencing a range of psychological emotional and behavioral problems. Services may include parenting, budgeting, social skills, and other types of support., • Coordinate and facilitate cultural events and community/youth activities under Sacred Path Programs., • Regularly assess clients' progress and adjust care plans as needed. Collaborate with the client and other professionals involved in their care to ensure a coordinated approach to services., • Maintain accurate and up-to-date records of client interactions and interventions., • Participate in community outreach efforts to raise awareness about culture, mental health issues and resources available at Sacred Path., • Supervise children and youth participating in Sacred Path programs and events., • Submit required documentation within the timeframe required by the funding source (e.g., within 24hrs of client interaction)., • Ensure work schedule is updated and accessible to appropriate supervisor(s)., • Attend all mandatory meetings (e.g., staff, team, supervision) and training., • Review and ensure client chart information is current., • Communicate regularly with treatment team members regarding client services., • Assist with Quality Assurance tasks, as needed, and respond in a timely manner when input or follow up is requested., • Contact a supervisor in the event of a client crisis., • Discuss plans for time off with supervisor to coordinate client and task coverage., • Minimum of 1 year experience in the provision of case management services in clinical or other human service settings. License/Certifications Not applicable Patient Care and Customer Service • Deliver exceptional customer service to clients and their families, addressing inquiries, concerns, and complaints in a timely and compassionate manner., • Interact with people in a professional and respectful manner, both verbally and in writing., • Must be able to use a computer or laptop to complete needed tasks for a job., • Excel, Word, Google Workspace (i.e., Sheets, Docs), iPad, electronic health record., • Utilize technology tools for virtual meetings and remote monitoring to ensure continuity of care. Work Environment The work environment characteristics described here are typical of those an employee will encounter while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate. Physical Demands The physical demands described are typical of those required by an employee to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. There are prolonged periods of sitting, keyboarding, reading, as well. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with vendors, and staff. Mental Demands There are various deadlines associated with this position. The employee must also multi-task and interact with many people on a variety of issues that are at times, very complicated. Performance Expectations In the performance of their respective tasks and duties, all employees of Sacred Path are expected to conform to the following: • Uphold professional ethics and confidentiality in handling sensitive information and maintaining client privacy., • Adhere to all relevant policies, procedures, and regulations, ensuring compliance with healthcare and social service industry standards and best practices., • Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors, keeping in mind the primary purpose of client care and safety., • Possess cultural awareness and sensitivity, • Eligible to work in the United States, • Pass fingerprint clearance, • Maintain annual negative TB test results on file, • Pass a post-offer drug test, • Possess and maintain a reliable vehicle with valid CA drivers license and active auto insurance, • Available to work evenings and weekends, as needed, • Willing to travel, as needed (travel time could range from 30 - 40%) Flexible work from home options available.