Remote customer service manager jobs in Miami, Florida - Page 2Create job alerts

Job DescriptionAre you a Leader who is looking to travel? • Seeking stability in your next role?, • Love being outdoors and hands-on?If you answered YES, we want to speak with YOU! TRS Craft Services is immediately seeking Crew Leaders for our client, an international provider of high-quality event services and structures. This is a permanent position. Scope of Work: Supervises and coordinates the work of employees who deliver and install event equipment including but not limited to structure, staging, dance floor, tables, chairs. Customer Service • Will make contact with client upon arrival at event site, • Will address any questions or concerns the client may have, • Problem solves for the client to ensure complete satisfaction, • Relies on experience and judgment to plan and accomplish goals, • Prioritizes the steps of the installation for maximum efficiency, • Required to supervise crew up to eight people on event site, • Reports hours for all crew members, • Communicates with Logistics Manager any issues with personnel or loading to optimize efficiency for warehouse and/or events, • Ensures crew is properly trained for all on site work performed, • Has extensive knowledge of company safety procedures and programs, • Responsible for immediately reporting any accidents associated with job or personnel, • Ensures that all employees adhere to company and OSHA safety policies Load and unloads material within the warehouse or at the event site • Utilizes hand trucks, forklifts, hoists and other material handling equipment, • Notes changes to customer contracts such as additional inventory delivered or services performed, • Completes daily time sheets and submits in timely fashion to Logistics, • Responsible for tracking of all tools and other company property on site, • Ability to install tents up to 25m in width, • General knowledge of Amerispan tents, • Basic understanding of carpentry skills, • Complete knowledge of uniflex structures and installation, • Basic knowledge of installation of a fully leveled floor, • Complete knowledge of all frame tents and general knowledge of pole tents, • High School Diploma/GED or relevant work experience preferred, • Previous experience as a general laborerLanguage Skills, • Fluent in English, • Hold valid driver’s license- preferred, • Hold or ability to obtain forklift certification and MEWP type 3 A/B, and classes IV, V and VII, • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form., • Ability to travel for extended periods of time with short notice, • Regularly required to stand and use hands to handle, or touch objects, tools, or controls., • Occasionally required to walk; sit; reach above shoulders; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and use foot/feet to operate machinery, • Regularly lift and/or move up to 75 pounds, • Work in all weather conditions, • Good communication skills and the ability to work in a team environment, • Ability to set priorities and juggle multiple tasks, particularly in a fast paced, deadline-oriented production environment, • Ability to handle constructive criticism, as well as establish achievable goals to foster growth #zrhouston #zrgreenville TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily hereCompany DescriptionOur recruiters are highly experienced in finding skilled craft professionals across construction, engineering, operations & maintenance, project services, commissioning and shutdown/outage needs. This is not a remote position! From the apprentice to the senior discipline supervisor, we have the experience and understanding to match the skills and knowledge of the candidate to your project needs. Stable company, seeking a dependable employee to grow with the company.Our recruiters are highly experienced in finding skilled craft professionals across construction, engineering, operations & maintenance, project services, commissioning and shutdown/outage needs. \r\n\r\nThis is not a remote position!\r\n\r\nFrom the apprentice to the senior discipline supervisor, we have the experience and understanding to match the skills and knowledge of the candidate to your project needs.\r\n\r\nStable company, seeking a dependable employee to grow with the company.

Job DescriptionAbout the Company Our client is at the forefront of the AI revolution, providing cutting-edge infrastructure that's reshaping the landscape of artificial intelligence. They offer an AI-centric cloud platform that empowers Fortune 500 companies, top-tier innovative startups, and AI researchers to drive breakthroughs in AI. This publicly traded company is committed to building full-stack infrastructure to service the explosive growth of the global AI industry, including large-scale GPU clusters, cloud platforms, tools, and services for developers. * Company Type: Publicly traded * Product: AI-centric GPU cloud platform & infrastructure for training AI models * Candidate Location: Remote anywhere in the US Their mission is to democratize access to world-class AI infrastructure, enabling organizations of all sizes to turn bold AI ambitions into reality. At the core of their success is a culture that celebrates creativity, embraces challenges, and thrives on collaboration. The Opportunity We are seeking a Cloud Solutions Architect (Pre-Sales) to join our client's team. This role offers an exciting opportunity to work with state-of-the-art AI and cloud technologies, including the latest NVIDIA GPUs, and contribute to one of the most powerful commercially available supercomputers. What You'll Do * Act as a trusted advisor to clients, providing technical expertise and guidance throughout engagements * Conduct PoCs, workshops, presentations, and training sessions on GPU cloud technologies and best practices * Collaborate with clients to understand their business requirements and develop solution architectures * Design and document Infrastructure as Code solutions, technical documentation, and how-tos * Help customers optimize pipeline performance and scalability * Serve as a single point of expertise for customer scenarios across product, technical support, and marketing teams * Assist with marketing efforts during events such as hackathons, conferences, and webinars What You Bring * 5+ years of experience as a cloud solutions architect, system/network engineer, developer, or similar technical role focused on cloud computing * Strong hands-on experience with IaC and configuration management tools (preferably Terraform/Ansible), Kubernetes, and skills of writing code in Python * Solid understanding of GPU computing practices for ML training and inference workloads, GPU software stack components, including drivers, libraries (e.g. CUDA, OpenCL) * Solid understanding of the cloud ML tools landscape from industry leaders * Legal authorization to work in the U.S. on a full-time basis without visa sponsorship Key Attributes for Success * Self-starter who thrives in a fast-paced, evolving startup environment * Collaborative team player who can work effectively across different departments and cultures * Results-oriented with a strong sense of ownership and accountability * Innovative problem-solver who can identify new opportunities for growth * Continuous learner, eager to stay updated on the latest AI and cloud computing trends * High ethical standards and integrity, with a commitment to responsible AI development * Passionate about democratizing access to AI infrastructure Why Join? * Competitive compensation ranging from $180,000 to $300,000 per year (negotiable based on experience and location) * Comprehensive benefits package including 100% company-paid medical, dental, and vision coverage for employees and families * 401(k) plan with a 4% match program * Stock options plan * Flexible remote work environment * 20 weeks paid parental leave for primary caregivers, 12 weeks for secondary caregivers * Up to $85/month for mobile and internet * Opportunity to work with cutting-edge AI and cloud technologies * Contribute to sustainable AI infrastructure with energy-efficient data centers * Be part of a team that operates one of the most powerful commercially available supercomputers Interviewing Process * Level 1: Virtual interview with the Talent Acquisition Lead (General fit, Q&A) * Level 2: Virtual interview with the Hiring Manager (Skills assessment) * Level 3: Interview with the C-level (Final round) * Reference and Background Checks: Conducted post-interviews * Offer: Extended to the selected candidate We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. Compensation Range: $180K - $300K

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off BUSINESS CONTRIBUTIONS: The role of the Student Account Manager is to provide ongoing remote and on site support for training, compliance and policy adherence while assisting Financial Aid to manage and ensure student cash payments, working closely with student financial services to better assist students regarding their funding and account status. This role is to ensure compliance with the college, state and federal regulations and standard accounting procedures through: Student payment plans and payment methods are arranged. Monitor that Student payments are up-to-date and on campus collections, cash counseling and reconciliation processes are adhered to Communicate with students and Financial Aid regarding outstanding payments, revenue and cash accountability and reconciliation is performed on an ongoing basis. Managing the college relationship with the 3rd party collection agencies Supervise the potential graduate listing and attend Cash Flow Meetings Ensuring accuracy and refunding of Title IV Credit Balances and overall student credit balance handling. Ensuring Ledger card adjustments are accurate per tuition billing policies for all fees including programmatic, enrollment and registered credits. Invoice 3rd party entities for tuition payment as needed. Working directly with management at the Office of The Executive Director through the Student Financial Operations and Accounting departments to develop, strategize and disseminate policy and procedural changes and updates. Provide support and assistance to Student Financial Operations during internal and external audits and when directed to do so by the Director of Student Financial Operations or designee. ESSENTIAL FUNCTIONS: Work with the Student Financial Operations and Accounting departments. Review the employee portal to ensure Daily Cash Reports are uploaded on a regular basis. Be on location at the Miami Lakes campus and West Palm Beach campus once, weekly. Work with Financial Aid and the Campus President to track A/R by assisting with the review of in-school balances. Work with Financial Aid to ensure appropriate counseling for students to arrange payments. Ensuring collection, tracking and reporting of payment plans. Oversee Tuition Billing: Review transaction registers to ensure the process of enrollment and application payment collection. Send monthly billing statements. Run weekly balance reports to monitor credit and debit balances. Run past-due reports to check on outstanding payments and expected funds to track and complete requirements for funds disbursement. Assess student status changes for returning students tuition billing, adjustments and documentation to ensure compliance and accurate revenue recognition. Complete and Monitor the posting of monthly tuition and educational fees for current and prior terms. Train on the overall A/R management of in-school and out of school past-due accounts and determine strategy for collecting past-due payments. Management: Oversee Front Desk staff on processing enrollments and posting payments correctly. Provide technical assistance as needed both on site and remotely. Attend regular scheduled Cash Flow meetings and at the Office of The Executive Director. Provide support to the Accounting Department and Student Financial Operations for special projects and business development activities. PHYSICAL DEMANDS: The physical demands are those required in a professional office setting: sitting, working on a computer, using a telephone, communicating with coworkers and getting to and from appropriate campuses. There is an approx. once weekly travel to the West Palm Beach campus location, which will require the physical demands associated to travel which includes and is not limited to train, car and air. WORK ENVIRONMENT: Professional office setting: moderate noise levels and controlled indoor climate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. LOCATION: This position is an on-site position with the Office of the Executive Director unless otherwise determined by the Director of Student Financial Operations and/or designee. Any changes must be reviewed by the Director of Student Financial Operations and all final approvals must come from the Director of Student Financial Operations and/or designee. Note: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. Job Specification Student Account Manager Knowledge, Skills, and Experience: The Student Account Manager oversees and handles the payment of tuition balance and compliance with College and state and federal policies and regulations. The Student Account Manager should have experience in working with clients and customers on financial issues. Managers must also be organized and detailed in their approach to work and have a customer service communication approach. Below is an inclusive but not exhaustive list of various knowledge, skills, and other characteristics that are necessary for effective performance in the Student Account Manager position. -Knowledge: Must be familiar with a broad range of general accounting principles such as billing, reconciliations, and accounts receivable Must be an effective communicator in writing, in person and over the phone Must have basic negotiating abilities Ability to read, analyze, prepare and understand financial reports, procedural manuals and financial documents. Must be familiar with regulatory and compliance associated business practices and standards. -Skills: Technical Skills Must be proficient of Microsoft programs such as Word, Excel, and Outlook; familiarity working with third party applications and databases. Written Communication Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information Oral Communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; contributes to round table discussions. Time Management The ability to complete assigned tasks in a timely manner. Organize data using a detailed and analytical approach, develop and follow an approach, and organize time efficiently. Assess, prioritize and reprioritize; notify appropriate person with an alternate plan when needed. Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions, and uses reason even when dealing with sensitive topics Initiative The ability to independently evaluate a situation and initiate recommendation and/or solutions. Confidentiality Maintains confidentiality at all times Team Orientation Skills Must be comfortable working in a competitive team environment Goal setting setting reasonable, yet high targets, and creating a plan for attaining those targets Education, Experience, and Training: At Southeastern College, The Student Account Manager must lead and assist Associate and Assistant Bursars. The Student Account Manager must also monitor and assit with tracking down delinquent student payments. Thus, it is critical that the Student Account Manager have a minimum of a Bachelors Degree in Accounting, Finance, or related business degree (advanced degree is preferred) and a minimum of 5 years billing/accounting and supervisory experience, and the willingness to work with students. Masters in Finance, Business Administration or in a related field preferred. Note: Nothing in this job specification restricts managements right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Job Description Job Title Service Desk Analyst II Banesco USA is seeking a Service Desk Analyst II for our Service Desk unit. Primary Job Duties: • Responsible for addressing and resolving basic incidents and requests made by the customer in a timely manner., • Responsible for logging and keeping track of all incidents and requests in the service desk software with relevant information in order to track the metrics of the area., • Analyzes and resolves incidents and requests regarding use of application software or hardware., • Ensures the end-to-end customer experience and provides a single point-of-contact for the customer incident or request., • Creates a positive customer support experience and builds strong relationships through understanding the problem, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a exceptionally professional attitude., • Follows-up with other support staff involved in resolution of incidents to ensure request are completed and resolve and the end-user is notified of resolution., • Documents resolutions and updates the wiki knowledge base., • Ability to response to Service Desk call outside the normal work schedule to ensure service to all customers is available as necessary., • Ensures that bank’s policies and procedures are adhered to., • Maintains and protects confidentiality with regard to all aspects of customer information and employee information., • Responsible for provisioning, maintaining and removing security access and privileges for all end-users., • Responsible for constantly communicating issues and incidents to the Service Desk Manager to ensure the area provides the necessary support to the end-users., • Assists in the IT projects and initiatives as assigned., • Responsible for the installation of application software, desktop O/S and encryption to the respective users., • Provides remote, telephone, email and in-person support to all customer requests or assistance., • Responsible for completing annual training program assigned., • Performs other functions and/or duties as assigned. Job Requirements: • Education: Associate degree in Information Technology or equivalent experience., • Experience: Three (3) years of experience in Information Technology, preferably in Service Desk., • Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.), • CompTIA A+, Network + certification or relevant IT tertiary qualification and /or equivalent training., • Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.), • Strong technical knowledge across the following: application support, windows servers, active directory and desktop support., • Technical experience and knowledge in the following applications: MS Office Suite, Windows 7, 8 & 10 and mobile device configurations., • Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages., • Strong verbal and written communication skills, ability to communicate at all levels of the organization., • Knowledge of related State and Federal banking compliance regulations., • Strong attention to detail and accuracy., • Ability to multi-task, with strong organization, time-management and prioritizing skills., • Customer service skills, ensuring satisfaction of both internal and external customers., • Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis., • Ability to convey technical concepts and ideas to non-technical people., • Strong problem solving and analytical skills in order to resolve problems and clearly identifies root cause and preset recommendations to management. Benefits: • Competitive Salary., • Generous paid time off plus federal holidays., • Hybrid Work Model (remote and on-site work), • Tuition Reimbursement., • Paid Parental Leave., • Medical, Dental, Vision., • 401k., • Life Insurance., • Supplemental Insurances., • Short-Term & Long-Term Disability ., • Free parking. About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Description • Immediate Need- Site Managers, • Direct Hire Opportunity Scope of Work Under the direction of the Logistics Manager or onsite assigned field manager performs duties as assigned within designated work area. Essential Duties and Responsibilities Duties and responsibilities may be expanded as management may deem necessary from time to time. Customer Service • Will make contact with client upon arrival at event site, • Will address any questions or concerns the client may have, • Problem solves to ensure client satisfaction, • Prioritizes the steps of the installation for maximum efficiency, • Problem solves with staff to maintain production schedule, • Recommends new products and methods to increase capacity, profit and employee/customer satisfaction, • Required to supervise up to four team on event site, • Recommends staff for promotion and pay increases, • Ability to discipline staff, • Reports hours for all staff members, • Ensures proper training of staff, • Communicates with Logistics Manager/EM any issues with personnel or loading to optimize efficiency for warehouse and/or events, • Prioritizes the steps of the installation for maximum efficiency, • Supervise long-term installations, • Participate in site/job planning, • Complete knowledge of company safety procedures and programs, • Responsible for reporting any accidents associated with job or personnel, • Notes changes to customer contracts such as additional inventory delivered or services performed and communicates information back to appropriate manager, • Completes driver logs and follows all DOT regulations if applicable, • Ability to install tents up to 50m in width with the exception of Uni Flex, • Ability to install all custom structures, • Advanced understanding of carpentry skills, • Complete knowledge of frame tents, pole tents, Maxi Flex tents, and Ultra Flex tents, • Intermediate knowledge of Uni Flex tents, • Complete knowledge of installation of fully leveled floor, • Relevant work experience, • High School Diploma/GED preferred, • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one setting or within a group atmosphere to other employees of the organization., • Fluent in English, • Valid driver’s license preferred, • Ability to drive box truck, • Forklift certification which includes certification of a 10,000 lb. forklift, • Aerial Work Platform Certification, • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations, • Ability to read a tape measure using both metric and standard measuring systems, • Ability to travel for extended periods of time with short notice, • Ability to work extended periods, • Regularly required to stand and use hands to finger, handle, or touch objects, tools, or controls., • Occasionally required to walk; sit; reach above shoulders; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and use foot/feet to operate machine., • Regularly lift and/or move up to 75 pounds and frequently lift and/or move up to 100 pounds, • Ability to work at elevated heights, • Good communication skills and the ability to work in a team environment, • Ability to set priorities and juggle multiple tasks, particularly in a fast paced, deadline-oriented production environment, • A positive and cooperative attitude #zrhouston #zrgreenville TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily hereCompany DescriptionOur recruiters are highly experienced in finding skilled craft professionals across construction, engineering, operations & maintenance, project services, commissioning and shutdown/outage needs. This is not a remote position! From the apprentice to the senior discipline supervisor, we have the experience and understanding to match the skills and knowledge of the candidate to your project needs. Stable company, seeking a dependable employee to grow with the company.Our recruiters are highly experienced in finding skilled craft professionals across construction, engineering, operations & maintenance, project services, commissioning and shutdown/outage needs. \r\n\r\nThis is not a remote position!\r\n\r\nFrom the apprentice to the senior discipline supervisor, we have the experience and understanding to match the skills and knowledge of the candidate to your project needs.\r\n\r\nStable company, seeking a dependable employee to grow with the company.

Job Description About Pacaso: Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo. We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022. About The Role The Pacaso Sales Team provides best-in-class experience in introducing the co-ownership model and bringing on new prospective buyers within specified markets. As a Regional Manager you will play a critical, elevated role in delivering an exceptional experience for Pacaso buyers. This is a unique opportunity to be a part of a fast growing rocket ship with a seasoned team of successful leaders in the real estate and property tech space. Responsibilities • Identify, qualify, and develop top-of-funnel buyers against Pacaso's ideal customer profile through outbound prospecting and inbound lead follow-up—consistently meeting monthly Sales Qualified Lead (SQL) goals to drive pipeline growth., • Manage a personal book of business of both new and legacy leads as well as SQL contacts through disciplined pipeline management, leveraging CRM tools to track progress, maintain hygiene, and accelerate deal velocity., • Meet or exceed daily activity targets by working 60+ leads and contacts per day through structured multi-step cadences (calls, emails, texts), while scheduling approximately 3 buyer consultations per day., • Partner closely with Regional Managers and Directors to seamlessly hand off qualified leads, collaborate on deal strategy, and drive pipeline momentum., • Consistently log detailed notes, stage updates, and buyer insights in the CRM to support accurate forecasting and cross-functional visibility., • Facilitate approximately 12 virtual or in-person home tours monthly, leveraging deep market knowledge and inventory fluency to guide prospective buyers through the Pacaso model., • Gather and share insights on buyer sentiment, local trends, and acquisition opportunities with Sales, Marketing, and Acquisitions to influence go-to-market strategies., • Deliver a best-in-class, customer-centric experience at every touchpoint, representing Pacaso's mission and collaborative culture., • 4+ years of experience in new acquisitions sales or real estate sales experience, • Track record of over-achieving sales targets, • Experience working with Salesforce.com or similar CRM systems, • You're achievement driven, competitive, with high ethical values and professionalism, • Ability to prioritize and be organized with time management, • Ability to learn quickly and work effectively in a virtual environment, • Strong written and verbal communicator with internal and external awareness., • Willingness to work varied schedules based on market needs and response SLAs., • BA or college degree preferred, • Base Salary 80-85k with monthly bonus, • Competitive salary and stock options., • Unlimited, flexible PTO for exempt employees., • Excellent medical, dental and vision insurance., • Sponsored memberships to One Medical, Ginger and Carrot., • 401(k) to help you save for the future., • Paid maternity and paternity leave., • Generous home office stipend and monthly cell phone reimbursement.

Job Description Title: IT Support Specialist Reports to: IT Operations Manager Location: Onsite - 444 Brickell Ave #250, Miami, FL 33131 About the Company At BMG Money, our mission is to provide access to affordable and responsible credit for underserved consumers facing unexpected expenses. We all share one vision— Redefining lending through technology, where underserved individuals can thrive financially through forward-thinking, responsible, and innovative financial solutions. Job Summary The IT Support Specialist plays a critical, multi-faceted role within the IT Operations team in our fast-paced fintech environment. This position is responsible for frontline helpdesk support, managing internal IT communications, maintaining comprehensive inventories of enterprise and software assets, and supporting systems administration. The ideal candidate is proactive, organized, and customer-focused, with a strong commitment to technology, security, and service excellence. Key Responsibilities • Serve as the first point of contact for end-users seeking technical assistance via ticketing system, email, or phone., • Diagnose and resolve hardware, software, and network issues in a timely manner., • Escalate complex incidents to appropriate team members according to SOPs and SLAs., • Document troubleshooting steps and solutions in the knowledge base., • Provide clear and timely updates to users regarding incident status, planned maintenance, and system outages., • Collaborate with the IT Operations team to communicate changes, policies, and best practices., • Participate in user training and awareness sessions., • Track and manage all enterprise IT assets, including laptops, desktops, servers, networking equipment, and peripherals., • Maintain accurate inventory records and perform periodic audits to ensure data integrity., • Coordinate equipment deployment, retrieval, and lifecycle management for onboarding and offboarding processes., • Maintain up-to-date records of software licenses, subscriptions, and entitlements., • Assist with software deployment, renewal tracking, and compliance monitoring., • Support periodic software asset audits and ensure adherence to licensing agreements., • Assist with the setup, configuration, and management of user accounts and permissions across systems and applications., • Implement and monitor access controls to ensure only authorized personnel have appropriate levels of access., • Participate in regular reviews of access rights and support remediation of access-related issues., • Support audits, investigations, incident response, and manage the Quarantine folder related to access control activities., • Support onboarding and offboarding processes by provisioning and deprovisioning user accounts., • Maintain documentation on account management procedures., • Collaborate with HR and management to ensure timely and secure account changes., • Support routine system updates, backups, and patch management., • Participate in business continuity, disaster recovery, and security awareness initiatives., • May require occasional after-hours or weekend work for maintenance or incident response, • Opportunity for professional development and certification supportQualifications, • 2–4 years of professional experience in an IT support or helpdesk role., • Proven ability to diagnose and resolve a wide range of hardware, software, and network issues., • Strong knowledge of operating systems (Windows, macOS), productivity suites (Microsoft 365, Google Workspace), and common business applications., • Experience with ticketing systems, asset management software, and remote support tools., • Excellent communication skills, both written and verbal, with a customer-centric mindset., • A strong understanding of information security principles and best practices.