Remote customer service jobs in Clovis, California - Page 3Create job alerts

Job Description At Omega Pacific Insurance Solutions, we pride ourselves on providing exemplary service to our clients in Clovis, California, and beyond. As a company deeply embedded in the community, we offer hybrid remote positions to maintain both flexibility and local connection. We are inviting applications for the role of Personal Lines Account Manager, where you will be a key player in ensuring our clients receive the high standard of care they expect from us. Your role will encompass maintaining and strengthening client relationships, addressing policy inquiries, and ensuring personalized attention to each client's needs. Omega Pacific Insurance Solutions is a nurturing environment, perfect for those who are enthusiastic about client service and motivated to achieve excellence. Our positive workplace culture supports growth and recognizes achievements, making it an ideal place to advance your career. Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Mon-Fri Schedule Evenings Off Life Insurance Responsibilities Client Interaction: Act as the primary contact for clients, ensuring their needs are met promptly and effectively. Policy Management: Manage personal lines accounts, including policy renewals, endorsements, and cancellations, ensuring accuracy and timeliness in processing. Problem Solving: Address client inquiries and resolve any issues that may arise, ensuring exceptional customer satisfaction and maintaining strong client relationships. Documentation: Maintain up-to-date records on client interactions and policy changes, adhering to regulatory and company standards. Team Collaboration: Work collaboratively with underwriters, carriers, and other team members to facilitate seamless service delivery and meet client expectations. Industry Knowledge: Stay informed about industry trends and products to provide clients with relevant and updated information. Requirements Licensing: Must hold or be willing to obtain a California Property & Casualty license. Experience: Minimum of 2 years experience in insurance, preferably in personal lines customer service or account management. Communication Skills: Excellent verbal and written communication skills are essential. Problem-Solving: Strong ability to assess client needs and provide customized solutions. Customer Focus: Passion for delivering exceptional customer service with a proactive attitude. Technology Proficiency: Familiarity with insurance management software and CRM systems. Organizational Skills: Strong organizational and multitasking abilities to manage multiple accounts efficiently. Team Collaboration: Ability to work well in a team-oriented environment and contribute to a positive workplace culture.

Job Description HUMAN RESOUCES MANAGER LOCATION: REMOTE ( Candidate must reside in Western Time Zone) ABOUT US Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue. JOB DESCRIPTION: We are seeking a Human Resources Manager for the West, who will be accountable for facilitating positive employee relations and solving human resources issues with a focus on performance management in a rapidly changing company with a fast-paced, high-volume retail environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: You will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. Along with following privacy regulations and maintaining confidentiality, you will strive to resolve employee concerns in a positive, timely manner. You will champion the Victra culture while using your HR knowledge and expertise to foster change in the organization. As an HR Manager, you will also: • Partner directly with leadership on developing and maintaining positive employee relations in your assigned area., • Drive participation, execution, and completion of performance and talent management programs., • Assist with investigations including interviewing complainants and witnesses., • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance., • Counsel and resolve employee relations issues, including manager/employee situations, employee engagement, policies and procedures, terminations and reorganizations., • Handle extremely confidential and time sensitive information while navigating through escalated human resources issues., • Review internal promotions and re-hire requests., • Manage human resource initiatives and special projects as well as research and recommend new ideas., • All other duties as assigned. WHAT WE ARE LOOKING FOR: • Bachelor’s degree in human resources or related field, • 5+ years of total HR experience, • Ability to work business hours in the assigned area including some evening and weekend support on an as-needed basis due to support of retail store operations, • Experience with employment laws for assigned area preferred (California), • Outstanding listening and relationship management skills, • Demonstrated flexibility to re-prioritize and adapt quickly, • A high-level of proficiency in MS Office, • Ability to maintain absolute confidentiality, • Strong communication and interpersonal skills required, • Demonstrated critical thinking and problem-solving skills, • Collaborative but also self-motivated, ability to work well autonomously, outgoing and focused on providing excellent customer service to our internal customers, • Sound judgement with regards to when to escalate an issue to HR Leadership, • Desire to have fun while being the best and to bring energy and enthusiasm to work every day TRAVEL REQUIREMENTS: 10% WHY JOIN US? • Paid training and career development opportunities., • Comprehensive health, dental, and vision insurance., • 401k retirement plan., • Tuition reimbursement., • Employee discounts on Verizon services., • Referral bonuses and exciting contests., • Career pathing opportunities. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment is a typical climate-controlled cubicle office setting. The noise level in the work environment is usually quiet to moderate. EQUAL OPPORTUNITY EMPLOYER We are proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Job DescriptionClient Success & Loan Operations Specialist – Fresno, CA (Hybrid) Presented by AppleOne Are you passionate about delivering exceptional client experiences while driving operational excellence? AppleOne is seeking a Client Success & Loan Operations Specialist for a growing private lending organization in Fresno. This hybrid leadership role blends relationship management, loan operations, and strategic process improvement. Position Overview As the Client Success & Loan Operations Specialist, you’ll lead efforts to ensure borrowers receive a seamless and satisfying experience from onboarding through funding. You’ll collaborate across internal teams to streamline loan processing, resolve issues proactively, and enhance service delivery standards. Key Responsibilities Client Relationship Management Serve as the primary point of contact for borrowers throughout the loan lifecycle Conduct onboarding calls, regular check-ins, and provide proactive updates Advocate for client needs internally to eliminate friction and improve satisfaction Operational Oversight Manage loan pipelines and ensure smooth documentation and handoffs Coordinate with underwriting, processing, funding, and compliance teams Identify and resolve bottlenecks to maintain speed and accuracy Process Improvement Analyze data to uncover inefficiencies and recommend solutions Collaborate with leadership to implement automation and SOPs Drive improvements in turnaround times, client satisfaction, and renewal rates Ideal Candidate Profile 3–6 years in customer success, loan operations, or account management Experience in lending, fintech, or B2B financial services preferred Strong understanding of loan origination processes and documentation Excellent communication and problem-solving skills Leadership experience with a collaborative, service-oriented approach Familiarity with CRM and loan origination systems (Salesforce, LOS platforms, etc.) Hybrid schedule: 3–4 days onsite in Fresno, 1–2 days remote Medical, Dental, Vision, 401(k), PTO, Paid Holidays Career growth opportunities in a fast-paced environment How to Apply If you’re a motivated professional seeking your next career opportunity, we’d welcome the chance to connect with you. For a confidential discussion and more information about this role, please contact Evelyn Reimer, Sr. Account Executive at AppleOne Fresno: 559 705 09 83 evelynr @apple one. com To be considered, please email your resume directly or reach out to schedule a time to speak. We look forward to helping you take the next step in your career with confidence and clarity. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #2211 Company DescriptionThis company offers growth and a great group of people to work with.This company offers growth and a great group of people to work with.

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and provide excellent service to customers and team members.

Job DescriptionPosition Summary This position is an administrative position handling mainly clerical to administrative work within the department and in a team environment. This position is responsible for processing all incoming and outgoing mail within the office for all departments. This person will also assist with the scanning of claims documents. This position requires the person to understand the functions of their position and how it affects the department’s workflow and other team members’ work. Essential Functions Mailroom • Process large volume of outgoing mail on a daily basis, • Pick up mail from post office in the morning, • Open and process incoming mail and ensure delivery to correct department, • Have the ability to troubleshoot mailroom equipment, • Distinguish between various mail types, • Identify potential HIPPA violations and escalate to manager, • Prepare shipping labels and packages, • Arrange mail for courier services, • Deliver mail to post office daily, • Restock paper in copiers, • Keep mailroom clean and organizedClaims, • Properly handle confidential information and materials, • Support the preparation of materials for scanning, • Ensure that all forms are scanned, no missing pages, • Scan and import all materials into correct folders, • Keep scanning area organized at all times, • Other duties as assigned Requirements, • Must have a vehicle, a valid driver’s license, and auto insurance and be able to make pick-ups and deliveries as needed, • Understand how to operate all necessary equipment including, but not limited to, copier, postage meters, and inserter, • Ability to comprehend different mailing requirements and processes, • Basic computer skills and knowledge of Microsoft Word, Excel and Outlook, • Strong attention to detail, • Good customer service skills, • Good written and verbal communications skills, • Good attendance, • Good work attitude, adaptability and multi-tasking abilities, • Independent/self-motivated and ability to work in team environment, • Willingness to work outside scheduled work hours as needed, especially during our busy season, • Use judgment to identify and report problems to a supervisor and contribute to resolving them Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT. Powered by JazzHR gdr0EGZCl8

Job Description Job Title: Remote Guest Services Representative Hourly Pay: $21 - $27/hour Summary: We are seeking a dedicated Guest Services Representative to provide exceptional customer service and support to guests during their stay. You will manage guest check-ins, resolve inquiries, and ensure an outstanding experience from start to finish. If you have a passion for customer service and enjoy working in a dynamic environment, apply today! Job Responsibilities: * Greet guests warmly and assist with check-in/check-out * Answer inquiries about hotel amenities, services, and local attractions • Handle guest requests, including bookings, wake-up calls, and special accommodations, • Resolve guest complaints and concerns professionally, ensuring satisfaction Process reservations, cancellations, and changes to bookings accurately * Maintain up-to-date guest records with confidentiality * Coordinate with housekeeping, maintenance, and other departments • Respond to phone calls and emails promptly, providing accurate information, • Maintain a clean and organized front desk area Qualifications: * High school diploma or equivalent required * 1-2 years of customer service experience, preferably in hospitality * Strong communication and problem-solving skills * Ability to handle guest complaints effectively * Ability to manage multiple tasks in a fast-paced environment * Experience with reservation systems and Microsoft Office is a plus • Flexible availability, including nights, weekends, and holidays Perks & Benefits: * Competitive hourly pay: $21 - $27 * Health, dental, and vision insurance coverage * Paid time off and holiday pay * Employee discounts on accommodations and services * Training and career development opportunities * Positive, collaborative workplace culture

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.

As a Customer Service Representative, you will help drive the continued success by providing reliable and impeccable preventive maintenance service. We're looking for a Remote Customer Service. Provide excellent customer service and demonstrate a passion for helping others.

Job Description Summary National Power is accepting applications to fill a Generator Service Technician opening in our Fresno, CA, market. Under the general direction of and reporting to the Service Manager, the Generator Service Technician is responsible for the maintenance and repair of generator sets and other electrical equipment. Essential Duties and Responsibilities Core duties and responsibilities include the following. Other duties may be assigned. • Perform various types and levels of maintenance and repair on generators and parallel systems ranging from 5-5000kw. Troubleshooting and repair of Automatic Transfer Switches, to include bypass isolation, and closed transition types as well. Repairs will include performing preventative maintenance service (oil and filters), troubleshooting AC and DC circuits, removing and replacing any and all components as necessary, performing warranty work per manufacturer’s guidelines, performing start-up/commissioning on new generators and generator systems., • Perform diesel or gaseous engine troubleshooting and repair to include but not limited to ignition components, injection systems, valve adjustments etc., • Perform load bank testing on generator(s) to ensure units are in the proper operating conditions and meet applicable code requirements., • Assist other technicians with large multi-person jobs or troubleshooting complicated issues. Education and Experience • HS Diploma required; Associate degree in an electrical/mechanical related field preferred., • Current Generac Power Systems certification preferred., • US Air Force Electrical Power Production Specialist, US Navy Electrician’s Mate, or Generator and/or UPS field service technician preferred. Skills and Other Qualifications • Must have excellent communication skills and be able to give verbal/written reports of job status, repair recommendations, equipment/supplies needed., • Must be able to account for time spent on jobs and travel., • Must have an excellent driving record and have a valid driver’s license. The job WILL require driving long distances to job sites, and overnight stays in hotels 1-3 nights (but not limited to) a week may also be required. Company would cover costs of hotels and provides a meal allowance per company guidelines., • Must have good computer skills and be comfortable with Microsoft software to include Internet Explorer, Word, Excel, and Adobe (PDF’s)., • The technician would work from home and would ensure proper vehicle maintenance is performed, required parts inventory is maintained, ensure security of Company property to include cell phone, laptop computer, specialty tools and any other item assigned., • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Good problem-solving during emergency situations or situations with limited resources., • Training will be provided. The employee may be required to attend training courses in Milwaukee, Wisconsin in addition to other training as needed and required., • The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.), • Lifting and carrying heavy objects, up to 75lbs, will be required., • Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms., • Seizing, holding, grasping, turning, or otherwise working with hand(s)., • Entering text or data into a computer or other machine by means of a keyboard., • Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides., • Moving about on hands and knees or hands and feet to enter restricted spaces., • Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks., • Clarity of vision (i.e., working with small objects or reading small print), including use of computers., • Sitting for long periods of time may be required., • Sometimes moving about on hands and knees or hands and feet to enter confined spaces. Compensation • Competitive pay depending on previous experience and current certifications. Overtime is also a factor and is paid at 1.5 X base. We are a performance based company and pay will ultimately reflect the employee’s productivity and overall performance., • Three weeks of paid vacation after 90 days (first year is pro-rated based on start date), • Up to 9 paid company holidays, • Paid sick time, • Company-paid Life Insurance ($75,000), • Company-paid Short-term and Long-term Disability Insurance, • Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company., • 401(k) retirement savings plan with company matching, • Health Savings Account (HSA), • Flexible Spending Accounts (FSA) Additional Info: • Criminal background check and pre-employment drug screen are required., • Must be able to pass a Department of Transportation physical examination. National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws. Powered by JazzHR rZloQt3g7e

A Top Workers Compensation Defense and Civil Litigation Firm Seeks a seasoned WC Defense Attorney! This Jobot Job is hosted by: Chris De Armas Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $140,000 - $210,000 per year A bit about us: A Top Workers Compensation Defense and Civil Litigation Firm Seeks a seasoned WC Defense Attorney! We have offices in LA County, OC, SD, Central Coast, Inland Empire and Fresno! Why join us? A Top Workers Compensation Defense and Civil Litigation Firm Seeks a seasoned WC Defense Attorney! Job Details Job Details: We are seeking a highly skilled and experienced Workers Compensation Defense Attorney to join our dynamic team. This position is remote and offers an exciting opportunity to work on a variety of challenging cases. Our ideal candidate is a self-starter with a strong work ethic, excellent problem-solving skills, and a passion for defending the rights of employers in workers' compensation cases. This role involves handling all aspects of workers' compensation defense, civil litigation, fraud, insurance coverage issues, employment law, labor law, wrongful termination, harassment, ADA, and employee handbooks. Responsibilities: 1. Responsible for managing a caseload of workers' compensation cases, from inception through resolution., 2. Develop and implement defense strategies, conduct discovery, take and defend depositions, draft and argue motions, and represent clients at hearings, mediations, and trials., 3. Conduct legal research and provide legal analysis on complex issues related to workers' compensation, employment law, labor law, and insurance coverage., 4. Handle all aspects of civil litigation, including drafting pleadings, conducting discovery, and representing clients in court., 5. Investigate and defend against fraud claims., 6. Advise clients on employment law issues, including wrongful termination, harassment, and ADA compliance., 7. Assist in the development and revision of employee handbooks to ensure compliance with state and federal laws., 8. Maintain up-to-date knowledge of changes in workers' compensation laws and regulations., 9. Provide exceptional customer service to clients, including timely updates on case status and legal advice in understandable terms., 10. Collaborate with other attorneys, paralegals, and support staff to ensure efficient and effective case management. Qualifications: 1. Juris Doctorate from an accredited law school., 2. Admission to the California State Bar and in good standing., 3. Minimum of 3 years of experience in workers' compensation defense, civil litigation, OR employment law., 4. Proven track record of successfully defending clients in workers' compensation cases., 5. Strong knowledge of workers' compensation laws and regulations, civil litigation procedures, and employment laws., 6. Experience in handling insurance coverage issues, fraud investigations, and labor law issues., 7. Excellent legal research, analytical, and problem-solving skills., 8. Strong oral and written communication skills, with the ability to communicate complex legal concepts in understandable terms., 9. Ability to manage a high-volume caseload, meet deadlines, and work independently., 10. Proficiency in using legal research software and Microsoft Office Suite. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. 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Job DescriptionAre you confident on the phone, sharp with scheduling, and ready to help homeowners say yes to the best roofing solution in the Central Valley? Infinite Home Solutions, Californias #1 RoofMaxx dealer and full-service roofing contractor, is looking for a full-time Appointment Setter & Phone Sales Rep to join our in-office team in Fresno. Youll be the first voice our customers hearand the reason they book appointments, approve quotes, and keep our team busy every day. What Youll Do: • Answer and make calls to homeowners who need roofing inspections, quotes, or service, • Book appointments for sales reps and service techs based on geography, urgency, and route efficiency, • Follow up on warm leads and quotes to help customers move forward, • Record short customer videos breaking down quotes/invoices as part of the sales process, • Use our CRM (aLeap) to stay organized and maintain full visibility on jobs and customer interactions, • Deliver exceptional customer service and maintain a professional, friendly phone presence at all times Requirements: • Previous experience in home services, dispatch, or phone sales is a must, • Must be comfortable closing smaller jobs over the phone, • Excellent communication and follow-up skills, • Strong working knowledge of Central Valley geography (Fresno, Madera, Tulare, etc.), • Comfortable using a CRM and basic office software, • Full-time availability, in our Fresno office only (this is not a remote or virtual position), • Coachable, energetic, and ready to help homeowners every day What We Offer: • Competitive hourly pay + bonuses based on performance, • A MondayFriday schedule in a fast-paced, supportive environment, • Room for advancement in sales or operations within the company, • Full support and training from one of Californias fastest-growing roofing teams

Job Description Program Manager I – Pathfinder To Employment – Community Engagement Job Title: Program Manager – Pathfinder To Employment – Community Engagement Reports To: Director of Vocational Services FLSA Status: Non-Exempt Revised Date: April 28th, 2021 POSITION SUMMARY: To administer and monitor all aspects of the daily operation of the services and supports to build community engageand to ensure that the goals and objectives for each client enrolled in the service are addressed through the delivery of quality services/case management. Uphold the company philosophy of the Basic Principles of a Collaborative Workplace and Shift Happens. OUTCOMES: Ensure all services and supports are delivered in a person-centered way. Ensure daily operation of the services and supports offered are run efficiently and effectively. Ensure the health and safety of all staff and individuals served and supported, Ensure individuals we serve, and support continue to increase their skills and opportunities to contribute to their community. Ensure all staff and individuals served are supported in a positive manner and environment. Ensure that everyone is treated with respect and courtesy. Ensure all opportunities for community engagement and volunteering (or part-time employment) meet the needs and desires of the individuals served and supported. Ensure all assessments, benefits planning, and community supports are based on the person's choice and desires in a community of their choice. Ensure regular and ongoing communication with the staff to expand and increase volunteer opportunities for persons served. Ensure and follow the Arc's policies and procedures. AUTHORITIES: Program Manager is authorized to: 1. Hire, train, coach, evaluate, discipline, and terminate program staff., 2. Take appropriate action in emergencies and review with the immediate supervisor., 3. Conduct weekly program meetings with key staff Pathfinder Staff DUTIES: Works as a part of the Arc Fresno leadership team Works with the Pathfinder to Employment – Competitive Integrated Employment Manager to ensure effective, efficient and flexible services to meet individual needs, based on their desired outcomes, which may change over time. The following table identifies who is responsible for what and what is potentially shared” Area PM for CIE PM for Engagement Shared Casemanagement All CIE designated Clients All Engagement Clients May have some shared individuals Advocacy supports – Aktion Club, etc. Primary responsibility Assessments Primary responsibility Situational Assessments/PIP Primary responsibility Part Time workers (less than 10 hours a week) Job Search, Application and interview supports Primary responsibility Part Time workers (less than 10 hours a week) Client’s with primary work outcomes (more than 10 hours a week) Primary responsibility Part Time workers (less than 10 hours a week) Technology Support/Equipment Support for Staff/Clients in Employment Support for Staff/Clients in Engagement Community Development Local Business, job fairs, etc. Volunteer Opportunities, community activities Community Engagement/Employment Community Engagement – Scheduling/Curriculum Remote classes, etc. Primary Responsibility Company Vehicles All Crew and Shred vehicles All vans, etc used for community engagement Quality Improvement Visits to job sites, contact with employers Visits to community activities and volunteer options Facililty – maintenance and upkeep Shared Other? Responsible for fostering a person-centered approach to services and supports for all staff members, clients served and supported, and the community at large. Be an active participant in all mandatory pieces of training to ensure Arc Fresno’s meeting and exceeding any required State or Federal standards or requirements. Participates in formulating the annual budget with the Director of Finance and the Director of Community and Vocational Services and closely monitors monthly thru profit/loss reports. Responsible for interviewing, hiring, coaching, and terminating staff as needed with the approval of the Director of Community and Vocational Services. Responsible for the on-boarding and on-going training support of staff to ensure they are growing and developing the skills they need to be successful. Responsible for supporting and documenting staff performance issues and performs yearly performance evaluations of all staff. Responsible to ensure that services and supports are delivered, including the provision of direct service duties as needed to meet the needs of the client and/or programs and customer contracts. Responsible for ensuring the upkeep and maintenance of all assigned facilities, equipment, and vehicles. Verifies that staff complete any required daily and weekly vehicle/equipment checks and those vehicles are taken in for preventative maintenance. Responsible for the purchase, use/implementation, maintenance, evaluation for replacement of program equipment, supplies, the curriculum for use by the staff to meet the client’s goals and objectives. Responsible for monitoring the assignment of program keys, supplies, petty cash, and curriculum (including technology). Ensure that all necessary documentation is sent to Accounting for proper billing to our funding sources in an accurate and timely manner. Ensures completion of quarterly facility checklist and emergency drills. Responsible to support the Program Coordinator and Senior Case Manager in maintaining our referral base. Submits all required administrative reports timely and efficiently. Supports Community Specialists to ensure that all case management services are administered according to agency standards. Responsible for ensuring and documenting that services and supports are delivered and documented appropriately by regularly visiting sites, including contract, job, or volunteer sites. Responsible for ensuring that any client who is working is paid accurately and timely including any client benefits such as sick time Attends a minimum of 1 client annual meeting monthly to ensure that the client plan is adequately implemented for successful outcomes. Responsible for maintaining positive communications regularly with all outside stakeholders, i.e. families, funding agencies, employers, volunteer sites, and care providers, etc. Plans, supervises, schedules, monthly safety meetings and general client meetings for feedback, input on service delivery system Ensures processing of client service logs daily. Responsible for assigning Community Specialist caseloads. Attends meetings, training, conferences, fundraisers, trade shows/mixers, or any other necessary functions to promote the agency's programs. SUPERVISORY RESPONSIBILITIES: May supervise clients with developmentally disabled. Supervises all program employees. Carries out supervisory responsibilities by the organization's policies and applicable laws. Responsibilities may include training, planning, assigning, and directing work; addressing complaints, and resolving problems. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Associate's Degree from an accredited college or university; and one to two years related experience; or equivalent combination of education and experience. Prefer individual with developmental disability experience. Position requires experience with computer software such as windows, word, and excel. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several variables. CERTIFICATES, LICENSES, REGISTRATIONS: Must possess valid California Drivers License, reliable transportation, auto insurance, good driving record and have current Standard First Aid and CPR certificates. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.