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Job DescriptionSalary: $45,000 - $75,000 Please Note: this position is NOT remote You must live in Upstate NY ** You must be legally authorized to work in the United States Job Title: Inside Account Manager Department: Business Development Reports To: Director of Business Development Job Summary The Inside Account Manager supports the Account Managers and works on a team with other Inside Account Managers, Consultants and Solutions Architects. The primary responsibility of the Inside Account Manager is to effectively execute the tasks necessary to consummate a sales opportunity and to provide the client with all items needed to acquire or maintain products, services and support. The Inside Account Manager assists the Account Manager with opportunities by preparing proposals and quotes while effectively keeping a helping to keep an active dialogue going with the client as necessary and needed. Essential Functions: • Effectively presents customer contract renewals and service upgrades., • Completes additional duties and special assignments as requested., • Demonstrates the ability to work efficiently and effectively without supervision., • Creates / Processes Orders and tracks order status for PM or CIC Team Supervisor., • Talks with vendors/partners regarding new programs, pricing, deals and promos., • Supply & organize all part numbers, descriptions, quantities, and pricing on all worksheets., • Work with PM or CIC Team Supervisor to keep them update on quote/proposal signoffs., • Process and track RMAs for equipment returns, • Prepares quotes accordingly for equipment and renewals, etc., • Call distributors or vendors to discuss stock and pricing., • Complete purchase orders when quotes are signed., • Follows and supports a stringent sales process, effectively documenting the steps and dialogue in a presales ticket, • Effectively registers opportunities with appropriate vendor programs for equipment and product pricing competitive advantage, • Orders/Quotes replacement parts/upgrades ( i.e., Memory, hard drives), • Orders/Quotes software & licensing (i.e., Microsoft office, adobe, antivirus), • Field phone calls Hunt Group, • Other duties as requested In the performance of their respective tasks and duties all employees are expected to conform to the following: • Perform quality work within deadlines with or without direct supervision, • Interact professionally with other employees, customers, and suppliers, • Work effectively as a team contributor on all assignments, • Foster, promote, and contribute to a positive team environment throughout the company, • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Required Qualifications: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. • Analyticalthe individual synthesizes complex or diverse information, • Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully, • Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings, • Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness, • Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions, • Planning/organizingthe individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans, • Safety and securitythe individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly, • Proficient in Microsoft Office / M365 Apps, • Specifically Outlook, Excel & Word Preferred Qualifications: • Experience in the Information Technology and/or Security Industry Education: • BA/BS in Information Technology discipline or have the equivalent in experience with emphasis on business and / or Information Technology Other Requirements: • Successful background check

Job DescriptionSalary: $75,000 - $110,000 Annually Please Note: this position is NOT remote You must live in Upstate NY ** You must be legally authorized to work in the United States Job Title: Network Engineer - Professional Services Job Description Department: Services Reports To: Director of Services Job Summary The Network Engineer works as part of a professional services team responsible for providing proactive IT infrastructure support and operations management across multiple IT infrastructure platforms (on-premises, private cloud, public cloud). The role of the professional services team is to develop standards, best practices and deliver common IT operations management tasks consistently across a diverse client base, ensuring high quality service delivery and superior IT operations management for our clients. The Network Engineer is a specialist in the network domain and has a broad, general knowledge of the systems domain. The Network Engineer has a technical view across all clients simultaneously and is responsible to analyze reactive service metrics and identify areas of improvement for service delivery which will result in the reduction of reactive service requests and prevent issues from reoccurring. The Network Engineer is the internal SME for technical tools, services and technologies and strives to automate manual work wherever possible within the service delivery areas. The Sr. Network Engineer must balance confidentiality, integrity and availability. Essential Functions: Network Management * Responsible for Network Administration and Security (Firewalls, Routers, Switches, Wireless Access Points, etc.) * Work with Professional Services and Security on network designs * Perform hardware replacement / upgrades * Perform scheduled upgrades as needed (Firmware, IOS updates / critical patches, blacklist IPs, etc.) * Maintain network documentation for all clients * Setup, configure and manage network monitoring and alerting * Responsible for network performance management, tuning and capacity planning * Ensure network equipment configurations are documented and backed up for all clients * Other duties as assigned VoIP Phone System Management * Manage and maintain Cisco Webex and Call Manager VoIP phone systems * Perform VoIP phone systems patching and upgrades * Ensure systems configurations are documented and backed up for all clients Tools Deployment, Configuration and Maintenance * Setup, configuration and management of network monitoring and alerting systems to ensure alerts are configured appropriately and distributed via email/ texting or phone, alerting all relevant parties. * Set up and review network monitoring Metrics and respond proactively, before symptoms appear * Manage and maintain other tools used to centrally maintain multiple infrastructure platforms * Network Tools training for other team members * Look at tools through the lens of efficiency, reduce complexity, clicks, time Automation * Improve efficiency with automation and procedures * Develop and maintain automation routines and troubleshooting scripts to automate routine tasks such as Patch Management, bug fixes, security policies, etc. * Develop automated reports to provide metrics to other teams * Research and strive to further improve existing automation where possible. Maintain Documentation for common tasks to provide consistent service delivery across all clients * Develop and maintain Standard Operating Procedures (SOPs) or playbook for basic operation of each facet of the network infrastructure • Maintain Documentation for network management tools and services Maintain change management records Perform daily, weekly and monthly maintenance, as needed to keep the IT infrastructure functional and prepared for various potential interruptions * Ensure device configuration are updates in ConnectWise and plan for expirations and end of support on all network devices * Make DNS changes * Routinely checks both service and pre-sales boards to ensure tickets are worked and follow-through until closed * Schedule and manage planned maintenance windows effectively communicating to all clients prior to, during and after the planned maintenance * Develop Subject Matter Expertise in network management and operational best practices. * Mentor others * Obtain and sustain necessary certifications for M.A. Polce to maintain partnership status with vendors. * Participate in the After Hours On-Call Support rotation * Works off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgrades * Demonstrates the ability to work efficiently and effectively without supervision. * Other duties as assigned Required Qualifications: * BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience * CCNA Certification * Minimum of 3 years experience in network management, TCP/IP fundamentals (DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), Routing and Switching * Minimum of 1 years experience with IT Infrastructure Operations Management * Customer Service focused * Very detail oriented * Ability to work under stressful situations * Excellent oral and written communication skills, including the ability to interact effectively with customers, support staff, sales team, vendors and peers. * Excellent organizational skills with ability to team with others to develop and deploy projects and solutions. * Ability to obtain and maintain security clearances for our clients (if needed) * Hold a valid drivers license and be able to commute to client locations Preferred Qualifications: * Experience managing network devices such as firewalls, routers, switches, wireless, etc. (Cisco, Meraki, Ubiquiti, etc.) * Experience with VoIP solutions (Cisco Webex, Cisco Call Manager, etc.) * Experience with CISCO Call Manager * Experience with network monitoring tools * Experience with NextGen Firewalls (NGFW) * Experience with Cisco Firepower Desired certification/ Licensing: Education: * BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience Other Requirements: • Ability to pass a background check Certification(s): • CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) preferred

Job Description Advanced Automation Corporation (AAC) is seeking freelance Legal Interpreters, Translators, & Editors to support our language services division. As a freelance language professional, you will play a crucial role in providing high-quality interpretation, translation, and editing services in the legal field. This is a remote position that offers flexible hours and competitive compensation. The languages include but are not limited to: Albanian, Arabic, Armenian, Bengali, Bosnian, Bulgarian, Chinese, Croatian, Czech, Danish, Dari, Dutch, Estonian, Farsi, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Kinyarwanda, Korean, Latvian, Lithuanian, Macedonian, Moldovan, Norwegian, Pashtu, Polish, Portuguese, Romanian, Russian, Samoan, Serbian, Slovak, Slovenian, Somali, Spanish, Swedish, Thai, Turkish, Ukranian, Urdu, Vietnamese, Yiddish. Responsibilities • Provide interpretation services during legal proceedings, including meetings, depositions, hearings, and trials., • Translate legal documents, such as contracts, court documents, and legal correspondence, accurately and efficiently., • Edit and proofread translated documents to ensure accuracy, clarity, and adherence to legal terminology., • Ensure confidentiality and security of all interpreted and translated materials., • Collaborate with project managers and other language professionals to meet project deadlines and client requirements., • Stay up-to-date with legal terminology and industry best practices., • U.S. citizenship is required by the terms of AAC's contract with the customer., • Minimum of three years’ experience performing professional interpretation or translation/editing of complex and technical subject matter, including legal, medical, scientific, etc., • Familiar with legal and technical terminology., • Bachelor’s degree in relevant field; advanced degree a plus., • Hold an active certification (e.g., court certified interpreter) or registration for federal or state court interpretation., • Member of, or certified by, the ATA or NAJIT highly desired., • Active Public Trust or higher government clearance a plus., • Translators/editors must be proficient in MS Word, PowerPoint and Excel; experience using Trados and CAT tools a plus.

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k match / PTO - As a Customer Service Coordinator at One Call, you will: Answer incoming calls and respond to customer inquiries in a timely and professional manner; Provide exceptional customer service by actively listening an

Call Center / Customer Service / Remote] - Anywhere in U.Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at KinderSystems, you will: Manage incoming calls and emails from customers in a timely and professional manner; Provide accurate and efficient solutions to customer

Customer Service / Fully Remote] - Anywhere in U. Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll: Handle inbound calls, conducting initial screenings and assessments to gather vital information; Provide compassionate support to individuals in crisis, offering appr

Customer Service / Remote] - Anywhere in U.Competitive Pay - As a Customer Support Member you'll: Achieve and maintain expert knowledge on the product; Handle customer inquiries in a timely manner; Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues throu

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Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

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Customer Service / Remote] - Anywhere in U.Up to $70K per year / Health, dental & vision / 401k / PTO - As a Customer Support Rep at GreenSpark, you will: Educate customers on our products and services; Troubleshoot and resolve customer issues; Maintain accurate and detailed records of customer inte

Customer Service / Remote] - Anywhere in U.Up to $45K per year - As a Customer Support Specialist at Fabric Health, you will: Provide exceptional customer service to Fabric Health clients by promptly responding to inquiries via phone, email, and chat; Maintain a high level of product knowledge and s

Customer Service / Remote] - Anywhere in U.Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about o

Customer Service / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Support Specialist at Sendoso, you will: Communicate with customers through various channels such as email, phone, and live chat; Provide exceptional customer service by addressing inqu

Customer Support / Remote] - Anywhere in U.Competitive pay / Benefits - As a Customer Service Rep at Bush & Bush Law Group, you will: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries; Collect and document essential information from

Customer Service / Remote] - Anywhere in U.Up to $64,250 per year / Health, dental & vision / 401k match / PTO - As a Customer Support Rep at Manulife John Hancock, you will: Assist customers with inquiries and provide solutions to their concerns; Maintain a high level of professionalism and custome

Customer Service / Fully Remote] - Anywhere in U.Competitive pay / $500 retention bonus / Medical, dental, and vision / 401K / PTO / Equipment provided / Paid training - As a Call Center Support Rep you'll: Receive a large volume of inbound phone calls; Assist with outbound call campaigns; Answer ge

Customer Service / Remote] - Anywhere in U.Up to $29 per hour / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at AIA Contract Documents, you will: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner; Use Zendesk (

Customer Support / Remote] - Anywhere in U.K per year / Medical, dental & vision / 401k matching / PTO - As a Customer Service Associate at American Fidelity, you will: Provide exceptional customer service to clients by answering inquiries, resolving issues, and providing information about company p

Working as a Customer Service Agent ("CSA") is central to demonstrating that we understand the demands of air travel and our goal is to make the experience as smooth and enjoyable as possible.

Years of customer service experience/phone experience, or equivalent. Will accept customer facing experience. Gather pertinent data when necessary from employee or other supporting systems.

Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers regarding their inquiries and concerns; Reso

We are actively hiring Customer Care Advocates for our Dental Global Customer Solutions (GCS) team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. With an understan

Up to $49,800 per year / Medical, dental & vision / 401k match / PTO / Home office stipend - As a Customer Support Specialist at Cars Commerce, you will: Provide exceptional customer service to all clients through various communication channels such as phone, email, and chat; Troubleshoot and resolv

Medical, dental & vision / 401k - As a Customer Service Specialist at Enlyte, you will: Answer inbound calls to process orders for medical services and equipment; Manage fax line and dedicated email inbox for incoming requests; Perform order triage and prioritization; Make outbound calls as necessar

Up to $86K per year + Benefits - As a Customer Service Specialist at Sungrow, you will: Support the Sungrow Service team with quotes and order execution; Manage incoming customer inquiries and resolve issues promptly and professionally; Maintain accurate and detailed records of customer interactions

Up to $42K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Transamerica, you will: Handle incoming customer inquiries via phone, email, and chat; Provide accurate and timely responses to customer questions and concerns; Troubleshoot and resolve customer issues e

Medical, dental & vision / 401k - As a Customer Service Specialist at Enlyte, you will: Answer inbound calls to process orders for medical services and equipment; Manage fax line and dedicated email inbox for incoming requests; Perform order triage and prioritization; Make outbound calls as necessar

Up to $86K per year + Benefits - As a Customer Service Specialist at Sungrow, you will: Support the Sungrow Service team with quotes and order execution; Manage incoming customer inquiries and resolve issues promptly and professionally; Maintain accurate and detailed records of customer interactions

Medical, dental & vision / 401k - As a Customer Service Specialist at Enlyte, you will: Answer inbound calls to process orders for medical services and equipment; Manage fax line and dedicated email inbox for incoming requests; Perform order triage and prioritization; Make outbound calls as necessar

Up to $42K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Transamerica, you will: Handle incoming customer inquiries via phone, email, and chat; Provide accurate and timely responses to customer questions and concerns; Troubleshoot and resolve customer issues e

Up to $86K per year + Benefits - As a Customer Service Specialist at Sungrow, you will: Support the Sungrow Service team with quotes and order execution; Manage incoming customer inquiries and resolve issues promptly and professionally; Maintain accurate and detailed records of customer interactions

Customer Support / Remote] - Anywhere in U. Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquirie

Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments; Collect patient information and input data points into various platforms and systems; Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request

Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently;

Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product information and support to customers; Troub

Competitive pay / Flexible hours / Health benefits / Retirement plan match / PTO - As a Customer Support Rep at AssetWatch, you will: Provide excellent customer service to clients by answering their inquiries and resolving their issues in a timely and professional manner; Maintain accurate records o

As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while addressing customer concerns; Utilize compa

Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing empathy, and finding solutions; Mainta

Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product information and support to customers; Troub

Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting

Competitive pay / Flexible hours / Health benefits / Retirement plan match / PTO - As a Customer Support Rep at AssetWatch, you will: Provide excellent customer service to clients by answering their inquiries and resolving their issues in a timely and professional manner; Maintain accurate records o

Up to $70K per year / Health, dental & vision / 401k / PTO - As a Customer Support Rep at GreenSpark, you will: Educate customers on our products and services; Troubleshoot and resolve customer issues; Maintain accurate and detailed records of customer interactions; Provide timely and professional r

Up to $64,250 per year / Health, dental & vision / 401k match / PTO - As a Customer Support Rep at Manulife John Hancock, you will: Assist customers with inquiries and provide solutions to their concerns; Maintain a high level of professionalism and customer service at all times; Respond to customer

As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while addressing customer concerns; Utilize compa

Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stak