Customer Service Representatives
3 days ago
Montgomery
Job Description Summary Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Duties • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken., • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills., • Check to ensure that appropriate changes were made to resolve customers' problems., • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments., • Refer unresolved customer grievances to designated departments for further investigation., • Determine charges for services requested, collect deposits or payments, or arrange for billing., • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers., • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills., • Solicit sales of new or additional services or products., • Review insurance policy terms to determine whether a particular loss is covered by insurance., • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims., • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods., • Order tests that could determine the causes of product malfunctions., • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems., • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Requirements • Discuss goods or services information with customers or patrons., • Maintain financial or account records., • Respond to customer problems or complaints., • Execute sales or other financial transactions., • Respond to customer problems or complaints., • Provide notifications to customers or patrons., • Refer customers to appropriate personnel., • Calculate costs of goods or services., • Collect deposits, payments or fees., • Prepare documentation for contracts, transactions, or regulatory compliance., • Respond to customer problems or complaints., • Promote products, services, or programs., • Review customer insurance information., • Inspect items for damage or defects., • Review customer insurance information., • Coordinate operational activities., • Recommend packing or shipping methods. Nice To Haves • Adobe Systems Adobe Acrobat, • ADP Workforce Now, • Blackbaud The Raiser's Edge, • Citrix, • Data entry software, • FileMaker Pro, • Handheld computer device software, • Healthcare common procedure coding system HCPCS, • Human resource management software HRMS, • IBM Cognos Impromptu, • IBM Domino, • IBM Notes, • IBM Power Systems software, • Intuit QuickBooks, • Intuit QuickBooks Enterprise Solutions, • LexisNexis, • McAfee, • Medical condition coding software, • Medical procedure coding software, • MEDITECH software, • Microsoft Access, • Microsoft Dynamics, • Microsoft Dynamics GP, • Microsoft Excel, • Microsoft Outlook, • Microsoft PowerPoint, • Microsoft Publisher, • Microsoft SharePoint, • Oracle JD Edwards EnterpriseOne, • Oracle PeopleSoft, • Sage 50 Accounting, • Sage MAS 200, • Salesforce software, • SAP, • Yardi, • Active Data Online WebChat, • Applied Systems Vision, • AS/400 Database, • Astute Solutions PowerCenter, • Austin Logistics CallSelect, • Austin Logistics CallTech, • Austin Logistics Valeo, • Autodialing systems, • Automatic call distribution ACD system, • Avidian Technologies Prophet, • Calling line identification equipment, • Cash registers, • Customer account management software, • Customer complaint ticketing management software, • Customer relationship management CRM software, • Customer service and support software, • Customer service knowledge generation software, • Desktop computers, • Dialed number identification systems DNIS, • DSC Pacer Interactive Voice Response System, • eStara Softphone, • Global positioning system GPS receivers, • Hosted Support ezSupport Pro, • iShip, • j2 Global Communications onebox, • Kronos Workforce Timekeeper, • Lynk Everest, • Main Street Softworks Monetra, • Microsoft Internet Explorer, • Microsoft Office, • Microsoft Windows, • Microsoft Word, • Multi-channel contact center software, • Multi-line telephone systems, • On hold players, • Open Text Fax Server, RightFax Edition, • Parature eRealtime, • Parature eTicket, • Personal digital assistants PDA, • Predictive dialers, • Sales force automation software, • Salesforce.com Salesforce CRM, • Scanners, • ShoreTel, • Stamps.com, • SugarSync, • Telemation e-CRM, • Timpani Chat, • Timpani Contact Center, • Timpani Email, • Unified messaging software, • Voice broadcasting systems, • Wireless telephone headsets, • Wireless telephone systems Work Remotely This is a remote position
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