Remote helpdesk jobs in Westfield, New JerseyCreate job alerts

Job DescriptionSummary World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region. Position Summary IT Support Level II must have proficient technical knowledge and be able to confidently and effectively communicate with users to understand problems and explain their solutions. The ideal candidate will be Customer-oriented and patient in their interaction with users who are not technically inclined. Primary Responsibilities Provide technical assistance and support for incoming helpdesk tickets and escalations with issues related to computer systems, software, security and hardware. Effectively respond to tickets in person or over the phone. Document solutions and advise team on training recommendations to cut down on tickets. Train computer users when possible. Fast-paced and user-demanding environment • Proficiency in Vendor and Asset Management/Active Directory / Azure / Entra, Intune & Autopilot, O365 Administrator Console, Exchange Administrator Console, Windows 10/11, Network & Printer Troubleshooting, and Hardware Setup and build outs., • Critical Thinking/Minded, • In office, with hybrid available after 120 days., • Self-driven, willing to make calls when needed and able to take direction as well as prioritizing tasks as requested, • Serving as the first and second point of contact for employees seeking technical assistance through the helpdesk ticketing system., • Doesn’t buckle under pressure and can stay levelheaded., • Performing remote troubleshooting through diagnostic techniques and pertinent questions, • Determining the best solution based on the issue through research in past tickets, google and user details provided., • Ability to see through user ticket details or lack of and can ask the right critical questions., • Walk the employee through the problem-solving process, • Direct/Escalate unresolved issues to the next level of support personnel, • Provide accurate information on IT products or services, • Ticket quality over quantity, treat tickets like a detailed work log which in the end provides support to colleagues who may run into similar issues., • Keep IT documentation up to date., • Close helpdesk tickets upon resolution and in a timely manner, • Follow-up and update employee status and information, • Adhere to the outlined ticket SLA, • Pass on any feedback or suggestions to IT Management, • Identify and suggest possible improvements to procedures, • Rotating On Call Support as outlined in the 2024 calendar year, • Support M&A integration process as needed and or outlined by team members This position is located in New Jersey. The base salary for this position at the time of this posting may range from $60,000 to $73,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit for more details. Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES: World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department. #LI-GP1#LI-HYBRID Powered by JazzHR Exhj5yvrBl

JOB TITLE: Infrastructure Project Manager JOB LOCATION: Newark, NJ (hybrid) WAGE RANGE*: 56.JOB NUMBER: SAIJP00038255 REQUIRED EXPERIENCE:Bachelor's degree in business, Information Technology, Computer Science or related degree with 5+ years of experience as an IT Project Manager.Additional years of

Tier 1 technical support for users on-site and remotely connected. May require periodic travel to remote satellite offices.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Legal Project Manager (Hybrid).Philadelphia, Boston, Newark, New York, Washington, Wilmington, Hartford, Stamford.McCarter & English LLP currently seeks an experienced Legal Project Manager for our Client Value Department.The Legal Project Manager will work with a cross-functional team to deliver ex

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We are a well-established construction firm of approximately 60 employees, recognized for delivering high-quality public projects including municipal, educational, and infrastructure developments.Our team is committed to excellence, safety, and long-term partnerships with our clients and communities

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We are looking for a highly skilled Product Manager to oversee the transition and optimization of Amazon systems using AWS tools equivalent to Workday.The ideal candidate will have expertise in Workday functionalities, gap analysis, and the impact of migration on HR and Finance processes.They must p

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

This is a hybrid role, featuring three days a week in office and two days a week remote work.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Electrical Project Manager Needed for Thriving New Jersey Company!.To Qualify for this Role, The following is required:.Bachelor's Degree in electrical Engineering or a related field.Experience in electrical engineering, applications, or project management.Reasonable understanding of CAD software an

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

A National General Contractor specializing in commercial projects, from full build outs and renovations to large scale projects is seeking a talented Assistant Project Manager to help assist with new and existing construction.This position is based out of their office in Union County, NJ.Benefits +

We are seeking a highly skilled and motivated P&C Insurance Technical Project Manager to establish and lead a data warehouse project.This is a newly created, on-site role based in the Iselin, NJ office.Role: Technical Project Manager with P&C Insurance.Location - On-Site, Jersey City, NJ.This role r

Our client, a leading general contractor in the Northern NJ area, is seeking an experienced Senior Project Manager to oversee a high-profile ground-up construction project in partnership with the Port Authority.This role requires a proven leader with a track record of managing projects from concept

We are seeking a highly skilled and motivated P&C Insurance Technical Project Manager to establish and lead a data warehouse project.This is a newly created, on-site role based in the Iselin, NJ office.Role: Technical Project Manager with P&C Insurance.Location - On-Site, Jersey City, NJ.This role r

Electrical Project Manager Needed for Thriving New Jersey Company!.To Qualify for this Role, The following is required:.Bachelor's Degree in electrical Engineering or a related field.Experience in electrical engineering, applications, or project management.Reasonable understanding of CAD software an

A National General Contractor specializing in commercial projects, from full build outs and renovations to large scale projects is seeking a talented Assistant Project Manager to help assist with new and existing construction.This position is based out of their office in Union County, NJ.Benefits +

Legal Project Manager (Hybrid).Philadelphia, Boston, Newark, New York, Washington, Wilmington, Hartford, Stamford.McCarter & English LLP currently seeks an experienced Legal Project Manager for our Client Value Department.The Legal Project Manager will work with a cross-functional team to deliver ex

OfficeTeam - JobID: 02720-0013294565-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Our client, a leading general contractor in the Northern NJ area, is seeking an experienced Senior Project Manager to oversee a high-profile ground-up construction project in partnership with the Port Authority.This role requires a proven leader with a track record of managing projects from concept

JOB TITLE: Infrastructure Project Manager JOB LOCATION: Newark, NJ (hybrid) WAGE RANGE*: 56.JOB NUMBER: SAIJP00038255 REQUIRED EXPERIENCE:Bachelor's degree in business, Information Technology, Computer Science or related degree with 5 years of experience as an IT Project Manager.Additional years of

David's Bridal - Retail - Sales [Retail Associate / Team Member] As a Customer Service Representative at David's Bridal, you'll: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person; Use all systems to manage the customer flow to deliver 5-star cust

We are a well-established construction firm of approximately 60 employees, recognized for delivering high-quality public projects including municipal, educational, and infrastructure developments.Our team is committed to excellence, safety, and long-term partnerships with our clients and communities

We are looking for a highly skilled Product Manager to oversee the transition and optimization of Amazon systems using AWS tools equivalent to Workday.The ideal candidate will have expertise in Workday functionalities, gap analysis, and the impact of migration on HR and Finance processes.They must p

This is a hybrid role, featuring three days a week in office and two days a week remote work.

Brookdale Senior Living - 8 James Street [Medical Office Assistant] As a Receptionist at Brookdale Senior Living, you'll: Greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff; Sort, deliver and

Eos Energy Enterprises Project Manager.American energy independence with positively ingenious solutions that transform how the world stores power.Our breakthrough Znyth aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology.It is safe, scalable, efficien

Location: Summit West, NJ Hybrid.Top Skills: 8+years of project management experience in supply chain or manufacturing environment (pharmaceutical/regulated industry preferred).Microsoft Office Suite, Smartsheet, Microsoft Project - IT Projects and Business Projects experience - Strong Communication

Join the Pak as a Customer Service Representative.At FreezPak Logistics, we're a family-owned leader in cold storage and logistics, dedicated to delivering excellence in the warehousing, distribution, and management of perishable goods.Our mission is to ensure the highest standards of service, safet

Founded in 1973, Meyer and Associates is a boutique direct marketing company, selling insurance products through the sponsorship of college and university alumni associations.This is a hybrid, full-time position, offering 40 hours per week, hours of operation 8:30-6pm Monday-Friday.We are looking fo

Minimal weekday hours required (join for weekends only!).NO LIMIT * Additional terms and conditions apply.Competitive hourly pay rates & team bonus.At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that m

Maximus is currently hiring for a Limited Service Customer Service Representative to support our New Jersey State Based Exchange Program.This full-time, onsite position is based at our client’s office in Elizabeth, NJ.As a Customer Service Representative, you will play a key role in assisting cons

Founded in 1973, Meyer and Associates is a boutique direct marketing company, selling insurance products through the sponsorship of college and university alumni associations.This is a hybrid, part-time position offering 30 hours per week, hours of operation 8:30am-6pm Monday-Friday.We are looking f

Summit, NJ 12 Months Job Description: 100% Onsite.Purpose And Scope Of Position: The Project Manager will develop project plans, develop and manage timelines, identify and respond to critical path barriers.The role will require significant collaboration across internal and external functions to ensu

Project Manager - Brand Designers.Shift Timings: 9:00am 5:00pm EST.Project Manager - Brand Designers.

Call Center / Remote] - Anywhere in U.

Connections Personnel is hiring for a temp-hire Customer Service/Estimator for our client located in Piscataway.Looking for a motivated individual to join a great team!.Lead or Point on answering incoming calls.Work up quotes for clients and customers.Handle any inquiries as needed.Assist in any oth

Project Manager/Technical Owner And Business Analyst.Primary & Secondary Skill: Project Manager/Technical Owner and Business Analyst experience, to be able to lead the PV Analyzer.Key Skill: Project Manager + Business Analyst with Ennov Pharmacovigilance experience.Project Manager/Technical Owner an

Financial Applications Project Manager.Inc is seeking a highly motivated Project Manager for their company wide initiatives of financial application solutions.The broadly distributed and diverse projects need a PM who can coordinate an agile development team with a focus on participatory design and

The role partners with stakeholders across Commercial and the segments and within the client's Digital Technologies group to deliver new Commercial technology solutions.The candidate will lead one large or several small/medium projects globally.This role plays a vital role in the success of business

Customer Service Representative.US-based, fully integrated pharmaceutical company with capabilities in product development, manufacturing, and commercial operations.Cosette has a fast-growing portfolio of branded pharmaceuticals consisting of products in the cardiology, women's health, and migraine

Project Manager Medicaid / Medicare implementation experience (2 open roles) Client Client Horizon Location 3 Penn Plaza East, Newark - ONSITE DAY ONE - needs to be in office for 2-3 days in a week Duration- 10+ months extension up to 1 year Visa- any Project managers with 10+ years of solid Healt

We are an equal employment opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.This position is responsible for

Call Center / Remote] - Anywhere in U.

As a Customer Service Representative - State Farm Agent Team Member with Alexa Santana - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.Your attention to detail, customer service skills, and desire to help peo