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Job Description TrnDigital is looking to hire a Level 2 Support Engineer to join our growing Managed Services Practice. This role includes supporting client tickers and working on IT projects. The role will handle incoming service tickets/calls related to desktop support, Microsoft 365, and general IT issues. The role demands high responsiveness, professionalism, and problem-solving abilities. You will be expected to resolve tickets independently, escalate when necessary, and maintain clear communication with clients. This is a full time role based in our Newton Office 5 days per week with occasional travel to client locations in the Great Boston Area. This role requires perficient verbal and written communication in both English and Spanish. Responsibilities • Troubleshoot escalated Microsoft 365 issues (Exchange Online, Teams Telephony, Purview Compliance, etc.), • Manage advanced endpoint issues (driver issues, remote provisioning, BitLocker recovery, etc.), • Perform root cause analysis for recurring issues., • Assist in onboarding/offboarding automation (Intune, Autopilot, etc.), • Monitor and remediate alerts from RMM tools, • Participate in patching, vulnerability mitigation, and update rollouts, • Assist with calls to the helpdesk and provide remote desktop support, • Build/Image laptops for clients based on Standard Operating Procedures Required Skills & Qualifications • 4+ years of experience in IT support, MSP experience preferred, • Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, Admin Center), • Familiarity with Active Directory, DNS, DHCP, basic network troubleshooting, • Experience with RMM and PSA tools, • Excellent verbal and written communication skills in English and Spanish, • Ability to work independently and prioritize tickets, • High attention to detail and client satisfaction focus Preferred Qualifications • Microsoft 365 Fundamentals or Modern Desktop Administrator Certification, • Experience supporting Intune, Autopilot, or Defender for Endpoint, • Familiarity with scripting (PowerShell) for automation tasks Success Metrics • Average response time to tickets, • First-call/first-touch resolution rate, • Customer Satisfaction (CSAT) feedback scores

Job Description Engineers at RetroFit are responsible for the development and delivery of our technical offerings. This position works in our Network Operations Center as a Level II Help Desk Engineer. Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills. The position is based in Boston and requires the ability to travel to Boston daily. Key Areas of Responsibility • Perform routine remote helpdesk services., • Manage/Log and Follow up on Help Desk tickets in a timely manner, • Respond to customer issues via phone, email and computer chat, • Document in RMM all customer interactions, • Run diagnostics to resolve customer reported issues, • Escalate issues to the next Tier with next level of difficulty, • Install, make changes and repair computer hardware and software, • Follow-up with customers to ensure issues are resolved, • Troubleshoot software problems, email issues, password resets, malware infections, memory conflicts, configuration issues, etc., • Diagnose, troubleshoot and resolve client issues with hardware, • Experience with Windows 2012, 2016 & 2019 Server roles, • Installing, troubleshooting and managing Microsoft products (Windows 7/10, and MS Office application suite), • Experience with Office 365 and cloud solutions., • Experience troubleshooting email related issues, • Thorough understanding of client/server applications architecture Minimum Qualifications • Bachelor’s degree or equivalent experience., • Experience with Windows Server 2012, 2016 & 2019, • Experience with tools such as spam filters, antivirus/EDR, email backup and email archivers., • Experience with Office 365 and Azure., • Experience with switches, routers, firewalls, and wireless access points., • Experience with physical server and storage management., • Valid Drivers License with clean driving record and able to be added to the company vehicle insurance policy., • Ability to lift a minimum of 50 lbs., • Sense of urgency., • Ability to work independently with minimal direction., • Experience with ticketing and asset management systems., • Ability to handle multiple tasks and priorities., • Exceptional oral, written, and documentation communication skills., • Critical attention to detail and solid creative problem-solving skills., • Ability to consistently follow policies and procedures. Preferred Qualifications • VMware ESXi and Hyper-V management., • Experience with RMM tools such as Datto Autotask., • Experience with Barracuda email security solutions., • Experience with Datto backup or other related tools., • Experience with Auvik network management or other related tools., • ITILv4 Foundations certification., • Microsoft 365 or Microsoft Azure certifications., • Windows Server 2012+ certifications.Company DescriptionWho We Are RetroFit Technologies is a private held, Women Owned Business. We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services. At RetroFit Technologies, you’ll love where you work, who you work with, and how your day unfolds. We empower you to do great work in a company with over 40 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Who We Are\r\n\r\nRetroFit Technologies is a private held, Women Owned Business. We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services.\r\n\r\nAt RetroFit Technologies, you’ll love where you work, who you work with, and how your day unfolds. We empower you to do great work in a company with over 40 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Job Description The Service Management Lead (SML) will oversee all operational and contractual aspects of the IT Service Desk, ensuring the delivery of high-quality, efficient, and compliant technical support services to the client. This role is responsible for the overall success of the contract, managing personnel, budget, Service Level Agreements (SLAs), and the continuous improvement of the support delivery model. Shutterstock Key Responsibilities • Service Delivery & Project Management: Plan, direct, design, supervise, and monitor the performance of multiple service desk projects and initiatives (e.g., ticket system migration, knowledge base overhaul, new tool implementation) effectively., • Team Leadership & Mentoring: Provide administrative and technical direction to helpdesk personnel, including assigning shifts, overseeing ticket queue management, coaching on customer service standards, and ensuring all deliverables (e.g., first-call resolution rates, average handle time) are met., • Financial & Budget Management: Manage the contract and projects while strictly adhering to budget constraints, monitoring labor utilization, and optimizing resource allocation., • Quality Assurance & SLA Compliance: Establish and enforce performance standards and SLAs. Monitor key performance indicators (KPIs) like customer satisfaction (CSAT), first-call resolution (FCR), and Mean Time to Resolution (MTTR) to ensure high-quality service and customer satisfaction standards are consistently met or exceeded., • Client Communication & Expectation Setting: Act as the primary liaison, collaborating with government personnel, client stakeholders, and other support contractors. Negotiate operational standards, communicate performance metrics, and establish clear expectations for service delivery and incident reporting., • Executive Interfacing: Serve as the primary point of contact for customer senior leadership, providing status updates and performance data., • Operational Problem-Solving: Proactively address and resolve systemic challenges (e.g., recurring technical issues, staffing shortages, process bottlenecks) that arise to ensure the continuous success and high availability of the helpdesk service., • Technical Proficiency: Possess familiarity with IT Service Management (ITSM) principles (e.g., ITIL), ticketing systems (e.g., ServiceNow, Remedy), remote support tools, and helpdesk processes., • Tiered Support Models: Deep understanding of Tier 1 and Tier 2 support delivery models, including escalation paths and knowledge management implementation., • Federal Compliance: Support the implementation of, and encourage compliance with, appropriate standards and procedures for the effective governance and management of information systems and technology, including audit, control, security, and risk management., • Experience: Demonstrate at least ten (10) years of experience managing IT Support Service Programs of similar scope and complexity., • Federal Expertise: Must demonstrate experience and familiarity with Federal IT security requirements., • Education: Must hold a Bachelor’s degree in Business Administration, Management, Information Systems, Information Technology, or Engineering., • Program Management Certification: Must hold an active PMI-recognized certification (Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)) or a similar industry-recognized certification., • ITSM Certification: Must hold an active IT Infrastructure Library (ITIL v3 and/or ITIL 4) Foundation certification. Company DescriptionOur mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.Our mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.

Ceresti Health is seeking a motivated, customer-focused IT Support Specialist to join the Ceresti Health corporate IT team. This role is responsible for providing first-line technical support to internal employees across hardware, software, Apple macOS devices, and Microsoft 365 applications — ensuring our team has the technology they need to perform at their best. This is a primarily remote position, though the role will require occasional on-site travel to our Massachusetts-based Fulfillment Center to perform upgrades, maintenance, and hands-on technical support as needed. As part of a fast-paced healthcare environment, you will gain hands-on experience with modern cloud tools, endpoint management systems, mobile device management, and collaboration platforms. The ideal candidate is a skilled problem-solver who communicates effectively and embodies Ceresti’s core values. Key Responsibilities General IT Support • Serve as the first point of contact for internal IT support requests, resolving hardware, software, and connectivity issues promptly., • Document, track, and monitor support tickets using applicable systems and tools., • Perform root cause analysis on recurring issues and develop checklists and preventive procedures., • Escalate complex or unresolved issues to the IT Engineer as appropriate., • Collaborate with vendors and external support groups to resolve hardware and software issues., • Create and maintain Knowledge Base articles for supported applications., • Assist with new hire IT onboarding and employee technology training., • Provide support for Apple macOS devices (MacBooks) used by corporate employees., • Enroll, configure, and manage macOS devices using Mobile Device Management (MDM) platforms, including Mosyle and Intune., • Troubleshoot connectivity, application, and configuration issues., • Apply updates, patches, and security policies in line with company standards., • Provide end-user support for the Microsoft 365 suite including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint., • Administer Microsoft 365 user accounts, licenses, and permissions via the Microsoft 365 Admin Center., • Troubleshoot email, calendar, and collaboration issues within Teams and Outlook., • Support SharePoint site management and OneDrive file synchronization issues., • Assist with Microsoft Teams meeting setup, call quality troubleshooting, and conference room technology., • Support and administer cloud-based VoIP systems, including RingCentral or equivalent platforms., • Troubleshoot call quality, configuration, and user access issues across the organization’s phone and unified communications environment. Required Qualifications • 2–3 years of IT support, helpdesk, or systems administration experience., • Demonstrated hands-on experience supporting Apple macOS devices in a corporate environment., • Proficiency in Microsoft Office 365 applications and the Microsoft 365 Admin Center., • Experience with Mobile Device Management (MDM) platforms such as Mosyle and Microsoft Intune., • Strong troubleshooting and problem-solving skills across hardware, software, and network environments., • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users., • Strong time management and multitasking abilities in a fast-paced environment., • Passionate about delivering an outstanding internal customer service experience. Preferred Qualifications • Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field., • Apple Certified Support Professional (ACSP) or equivalent iOS/macOS certification., • Microsoft 365 Certified: Fundamentals (MS-900) or Modern Desktop Administrator Associate (MD-102)., • Experience with endpoint management tools such as Microsoft Endpoint Configuration Manager or Jamf Pro., • Familiarity with IT security best practices and compliance requirements in a healthcare setting., • Prior experience in a healthcare or similarly regulated environment is a plus. About Ceresti Health We empower family caregivers through our innovative Caregiver-Enabled Dementia Program, leveraging technology, AI, data, and personalized coaching to improve health outcomes, reduce hospitalizations, and generate significant cost savings for value-based healthcare organizations. Our fast-growing, collaborative environment values creativity, accountability, and impact—giving every team member the opportunity to contribute to meaningful change in the healthcare system. With competitive compensation, a supportive culture, and a shared passion for making a difference, Ceresti offers a chance to do work that truly matters. Ceresti Health is a tech-enabled dementia care provider pioneering a differentiated model of care to improve family caregiver outcomes and strengthen their ability to sustain high-quality care. As one of the organizations selected by CMS to participate in the GUIDE Model, we're at the forefront of transforming dementia care nationwide.

Job Description About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. THIS IS A 100% ON-SITE POSITION (Monday through Friday). We offer a competitive salary between $70k-$75k+ a year with opportunities for merit increase based on performance. About the team and position We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. What you'll be doing • Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV)., • Communicate with internal and external users and vendors on project timeline and completions., • Deal with anything that is powered (wired or wireless), • When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users., • Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves., • Document solutions to new problems and share them with the rest of the team., • Monitoring system performance to ensure everything runs smoothly and securely., • Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security., • Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices., • Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms., • Participate in hardware refresh project assigned to Carvana locations, • Participate in providing internal business support by resolving escalation requests and provide technical support when requested., • Diagnosing and resolving hardware, software, networking, and system issues when they arise., • Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA., • Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade., • Maintain inventory for all infrastructure related hardware in the Carvana inventory System., • Document solutions for new problems in Jira. This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have… • High School Diploma or equivalent, • Valid and current driver's license., • Advanced skills administering Windows Server, Active Directory, DHCP, and other network services., • Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images., • Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra)., • Experience working with Meraki Security Appliances., • Experience with all major types of mobile devices (iOS, Android, Windows)., • An understanding of enterprise network environments ., • Basic knowledge and troubleshooting skills for IP Phones., • Experience with G-Suite including Gmail, Calendar, and Drive., • Intermediate skills supporting MS Office suite, especially Outlook and Office 365., • Experience with troubleshooting AV equipment such as HD TVs or Projectors., • Project management experience is a plus., • Full-Time Salary Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skillset and share your knowledge with others across the organization., • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak, and understand English., • Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels., • Must be able to carry and transport up to 70 pounds up to 20 feet. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description BGB Group Helpdesk Manager Our Agency BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment. Role Requirements: • Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met, • Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed, • Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals, • Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications, • Support onboarding and offboarding processes, including device setup, system access, and employee moves, • Manage user accounts, permissions, and security groups in alignment with company policies, • Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability, • Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements, • Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service, • Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations, • Perform system updates, patch management, and desktop imaging to ensure security and optimal performance, • Train and support end-users on hardware, software, and best practices, • Ensure adherence to company security policies and relevant regulatory requirements, • Participate in on-call rotation and provide support outside standard hours as needed Preferred Qualifications: • 3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity, • Experience managing or mentoring IT support teams in a corporate environment, • Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware, • Experience with Office 365 and other cloud-based SaaS applications, • Familiarity with helpdesk ticketing systems and IT service management tools, • Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP), • Experience with device provisioning and configuration and endpoint management, • Exposure to audio/visual and basic network infrastructure is a plus, • Familiarity with ITIL or similar frameworks is a plus, • Strong troubleshooting, problem-solving, and analytical skills, • Excellent communication and interpersonal skills with a strong customer service orientation, • Ability to prioritize and manage multiple tasks in a fast-paced environment Salary Range: $75,000- $105,000 BGB Group is headquartered in New York City, and the salary range listed reflects the expected base compensation for this role in the New York City metropolitan area. This position may be performed remotely within the United States. For candidates located outside the New York City area, compensation will be adjusted to reflect the applicable market for the employee's primary work location. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors. BGB Group is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Job Description About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. THIS IS A 100% ON-SITE POSITION (Monday through Friday). We offer a competitive salary between $60k-$65k a year with opportunities for merit increase based on performance. About the team and position We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. What you'll be doing • Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV)., • Communicate with internal and external users and vendors on project timeline and completions., • Deal with anything that is powered (wired or wireless), • When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users., • Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves., • Document solutions to new problems and share them with the rest of the team., • Monitoring system performance to ensure everything runs smoothly and securely., • Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security., • Maintain physical security for all infrastructure and endpoint and networked devices and ensure to follow Carvana security best practices., • Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms., • Participate in hardware refresh project assigned to Carvana locations, • Participate in providing internal business support by resolving escalation requests and provide technical support when requested., • Diagnosing and resolving hardware, software, networking, and system issues when they arise., • Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA., • Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade., • Maintain inventory for all infrastructure related hardware in the Carvana inventory System., • Document solutions for new problems in Jira. This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have... • High School Diploma or equivalent, • Valid and current driver's license., • Advanced skills administering Windows Server, Active Directory, DHCP, and other network services., • Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images., • Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra)., • Experience working with Meraki Security Appliances., • Experience with all major types of mobile devices (iOS, Android, Windows)., • An understanding of enterprise network environments ., • Basic knowledge and troubleshooting skills for IP Phones., • Experience with G-Suite including Gmail, Calendar, and Drive., • Intermediate skills supporting MS Office suite, especially Outlook and Office 365., • Experience with troubleshooting AV equipment such as HD TVs or Projectors., • Project management experience is a plus, • Full-Time Salary Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skillset and share your knowledge with others across the organization., • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak, and understand English., • Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels., • Must be able to carry and transport up to 70 pounds up to 20 feet. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Health insurance Location: Hybrid (Boston, MA area) Department: IT / Operations Reports To: VP of Engineering About the Role We are seeking an IT Systems Administrator to help manage and mature FacilityGrids internal IT operations. This role will own day-to-day systems administration MDM enrollment, device fleet management, helpdesk support, identity and access management via Microsoft Entra ID, and application inventory. You will be the go-to person for keeping our team productive, secure, and well-equipped. FacilityGrid is an AI-first company. We expect every team member including IT to actively leverage AI-based tooling to work faster, automate routine tasks, and solve problems more effectively. Candidates who are already comfortable using AI assistants in their daily workflow, or who are genuinely eager to start, will stand out. This is a hands-on role with significant growth potential. You will build processes and tooling that scale as the company grows, working closely with engineering leadership to align IT operations with our security posture. Key Responsibilities Employee Lifecycle & Helpdesk Own the end-to-end IT onboarding and offboarding process account creation, equipment provisioning, access grants, orientation, and deprovisioning Serve as primary point of contact for internal IT support requests Triage, diagnose, and resolve hardware, software, network, and access issues Maintain a ticketing workflow and knowledge base for common issues and procedures Escalate complex issues to engineering or vendor support as appropriate Coordinate with HR and department leads to ensure smooth transitions for new hires, role changes, and departures Device & Fleet Management Deploy and manage MDM solution (Intune/JAMF) for macOS and Windows endpoints Maintain device inventory, lifecycle tracking, and hardware procurement processes Configure and enforce device policies (encryption, OS updates, endpoint protection) Handle device imaging, configuration, and decommissioning Manage peripheral and accessory inventory Maintain backup and recovery procedures for endpoint data Identity & Access Management Administer Microsoft Entra ID (Azure AD) for user lifecycle management (provisioning, deprovisioning, group management) Configure and maintain SSO (SAML/OIDC) integrations for downstream SaaS applications Manage conditional access policies and MFA enrollment Maintain access reviews and ensure least-privilege principles across the application portfolio Support SCIM provisioning integrations where available Support platform migrations and tenant configuration projects (e.g., Google Workspace to Microsoft 365) Networking & Infrastructure Troubleshoot basic network issues (VPN, Wi-Fi, DNS, DHCP) for remote and on-site employees Support VPN and zero-trust network access tooling (Tailscale) Coordinate with ISPs, hardware vendors, and software support for procurement, renewals, and issue resolution Maintain documentation for network configurations and access procedures Application Inventory & SaaS Management Build and maintain an inventory of all SaaS applications in use across the organization Track licensing, cost, ownership, and renewal dates for each application Identify redundant, unused, or shadow IT applications and recommend consolidation Coordinate with department leads to understand application needs and usage Implement security configurations and access controls as directed by leadership Qualifications Required 24 years of experience in IT administration, helpdesk, or systems administration Hands-on experience with Microsoft Entra ID (Azure AD) user management, group policies, SSO configuration Experience with at least one MDM platform (Intune, JAMF, Kandji, Mosyle) Comfortable supporting macOS and Windows environments Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams) Strong troubleshooting skills across hardware, software, and network issues Clear written and verbal communication skills Willingness to use AI-based tools (e.g., ChatGPT, Copilot, Claude) as a core part of your workflow for troubleshooting, automation, and documentation Basic scripting ability (PowerShell, Bash, or Python) to automate routine tasks and system administration workflows Preferred Experience with platform or email migrations (e.g., Google Workspace to Microsoft 365) Familiarity with SCIM provisioning and SAML/OIDC SSO configuration Experience with IT asset management tools (GLPI, Snipe-IT, or similar) Experience in a SaaS or technology company environment Familiarity with Tailscale or similar zero-trust network access tools Experience coordinating with hardware/software vendors and ISPs Key Competencies Strong attention to detail and follow-through Self-directed you can own a problem from ticket to resolution Empathetic support style you help people, not just fix machines Organized and process-oriented with good documentation habits Eager to learn and grow into more complex infrastructure and security work Why Join Us Build IT operations from the ground up at a growing SaaS company Broad exposure across identity management, device fleet, networking, and SaaS administration Opportunity to grow into senior IT or security engineering roles Work alongside a modern engineering team that values automation and developer experience Flexible work from home options available.

Job Description Summary Vanderweil Engineers, founded in 1950, is a nationally recognized full-service engineering firm specializing in MEP/FP design and technology services. With 500+ employees across nine offices, we are one of the largest independently owned engineering firms in the country. This is an excellent opportunity to join a collaborative IT team, build foundational skills, and grow your career in a dynamic professional services environment. Position Overview As a Helpdesk Support Specialist, you will serve as the first point of contact for IT support across the organization. You are the face of IT—responsible for delivering responsive, high-quality support and ensuring a positive end-user experience. You will deploy hardware, troubleshoot technical issues, and support a range of systems including Microsoft 365, Windows endpoints, and mobile devices—while learning from an experienced IT team. Key Responsibilities • Deliver exceptional customer service to internal users across multiple offices, • Respond to support requests via in-person, phone, and Microsoft Teams channels, • Deploy and configure new PCs using automated imaging and provisioning tools, • Troubleshoot hardware, software, and peripheral issues on Windows 11 devices, • Support Microsoft 365 environment (Outlook, Teams, OneDrive, SharePoint basics), • Reset passwords and assist users with MFA enrollment and troubleshooting, • Maintain asset inventory and support device lifecycle management, • Diagnose and resolve basic network connectivity issues (LAN/WiFi/VPN), • Support mobile devices (iOS and Android) including email and Teams access, • Escalate complex issues to senior IT staff with proper documentation, • Follow up with users to ensure timely and complete resolution, • Participate in after-hours on-call rotation Qualifications & Skills • 3+ years of helpdesk or desktop support experience in a mid-sized environment, • Strong knowledge of Windows 11 and basic Active Directory administration, • Experience with Microsoft 365 (Outlook, Teams, Office apps), • Familiarity with remote support tools and ticketing systems, • Basic networking knowledge (IP addressing, DNS, DHCP, VPN concepts), • Experience supporting laptops and common peripherals, • Strong communication skills with a customer-first mindset Nice to Have • Experience in engineering or architecture environments, • Exposure to AutoCAD and/or Revit, • Familiarity with endpoint management tools (Intune, imaging tools, etc.), • Certifications such as CompTIA A+, Network+, or Microsoft certifications Additional Requirements • Ability to lift and transport IT equipment (typically up to 25 lbs), • Ability to work onsite 4 days per week, • Willingness to learn and grow within the IT organization Our Work Culture: We prioritize wellness with programs that support physical and behavioral health, and we’re proud to foster an equitable and inclusive workplace. Learn more about our culture at . The total compensation that we expect to pay for this position is dependent on years of experience, licensure, education, geographic location, and project portfolio but expected to be in the $24/hr to $26/hr range. Vanderweil Engineers is an equal opportunity employer committed to diversity with a work environment free of discrimination and harassment.

Job DescriptionSalary: BSC uses design, engineering, science, and technology to Build, Support, and Connect with our co-workers and communities. We recognize different passions and perspectives and strive to inspire and empower each other to create meaningful change. As a trusted advisor and neighbor, our team is personally invested in every action we take. We remain focused on diversity, sustainability, and social accountability in the services we provide to our clients. A successful team member must: • Possess a growth mindset. We are lifelong learners and are passionate about seeking, sharing, and applying new knowledge, technology, and skills to improve individual, team, and company performance., • Be passionate about representation and inclusion, embracing the perspectives of others and leveraging those perspectives to achieve individual and collective potential., • Maintain a high standard for being ethical, respectful, trustworthy, and fair with your BSC team, clients, and communities., • Have the courage and strength to show character. Bring your whole self to work! We are seeking aSenior Helpdesk Technician to be based in our Boston office. The successful candidate will be responsible for resolving common end-user computing issues and fulfilling installation or service requests. The Senior Helpdesk Technician acts as a point of escalation for Helpdesk Technicians, and supports the implementation, maintenance, and enhancement of computing services across all company locations. Responsibilities • Manage incoming requests from end users in a quick, friendly manner and log them into a helpdesk ticketing system., • Diagnose and troubleshoot hardware, software and network issues from end user reported cases., • Add and expand on documentation in an internal knowledgebase system., • Develop internal training materials for end users., • Assist in internal processes for imaging, managing, and deploying hardware., • Assist with IT onboarding and offboarding of employees., • User administration across on-premises and cloud-based systems., • Work closely with the Systems Administrator and IT management on large infrastructure projects, • Help manage anti-virus, MDM/MAM, and device encryption., • Complete projects and other responsibilities as assigned. Requirements • Relevant degree or diploma in an Information Systems or Information Technology field, • 2-4 years of experience providing helpdesk support., • Knowledge of Microsoft operating systems, and Office suite of applications (O365/M365)., • An understanding of basic LAN/WAN, Active Directory, DHCP, DNS and other Windows protocols, • Must be able to drive to remote offices for on-site support as needed., • Experience in deployment and imaging technologies Candidates with the following experience will be given priority consideration: • PowerShell or Power Automate, • SharePoint Management, • AutoCAD usage/configuration (Autodesk), • Familiarity with ITIL, • Relevant Certifications BSC is an Equal Opportunity Employer. We are dedicated to diverse representation on our teams, in our services, and all layers of leadership. We are focused on identifying and dismantling barriers that lead to a more diverse workforce including working diligently to expose underrepresented groups to engineering, science, and design through STEM programs, education and outreach, and industry involvement. We continue to strive to maximize benefits to the communities we impact through diversity and inclusion in strategy and design.

The Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry.Since 1972, the family business founded by Robert W.Pereira has developed an extensive client and project list through its consistent efforts to safely build America’s infrastruct

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Provide remote support to team members at other locations as needed.

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