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Job Description Job Type: Full-time Location: Corona, CA (various locations) Job Summary: We are seeking a highly motivated and skilled IT Support Technician to join our IT team. The IT Support Technician will be responsible for providing technical support and troubleshooting for hardware and software issues on desktop and laptop computers, as well as peripheral devices. This role requires excellent problem-solving abilities, strong communication skills, and a customer-centric approach. Responsibilities: · Install, configure, and maintain computer hardware, operating systems, and software applications. · Diagnose and resolve technical issues related to desktops, laptops, printers, scanners, and other peripherals. · Perform hardware upgrades and replacements as needed. · Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi). · Provide technical support to end-users in person, over the phone, and via remote access tools. · Document technical issues, resolutions, and procedures accurately and thoroughly. · Manage and track IT assets, including inventory of hardware and software. · Assist with user account management and access permissions. · Ensure data backup and recovery procedures are followed. · Stay up-to-date with new technologies and industry best practices. · Collaborate with other IT team members to resolve complex issues. · Adhere to IT security policies and procedures. Qualifications: · Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. · Minimum 4 years of experience as a PC Technician or in a similar IT support role. · CompTIA A+ certification preferred (or willingness to obtain). · Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite. · Familiarity with basic networking concepts (TCP/IP, DNS, DHCP). · Experience with hardware troubleshooting and component replacement. · Proficiency in diagnosing and resolving software conflicts and errors. · Excellent communication, interpersonal, and customer service skills. · Ability to work independently and as part of a team. · Strong analytical and problem-solving abilities. · Ability to lift and move computer equipment (up to [e.g., 50] lbs) as needed. · Valid driver's license and reliable transportation (if on-site visits are required). Preferred Skills (Nice to Have): · Experience with ticketing systems (e.g., ServiceNow, KACE). · Knowledge of Windows and macOS operating systems. · Experience with mobile device management (MDM) solutions. · Familiarity with cloud-based applications and services. · Experience with active directory and user management.

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. The Tier 2 IT Support Specialist provides both on-site and remote technical support to clients. This role involves responding to client issues, incidents, and service requests, as well as monitoring event alarms remotely or onsite. The specialist documents, tracks, and monitors problems using an ITSM ticketing system to ensure customer Service Level Agreements (SLAs) are met. Adherence to all department processes and procedures (SOPs) is expected. This role requires full time onsite presence (Monday - Friday) at IronOrbit headquarters located in Anaheim, CA. Key ResponsibilitiesOn-site: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform onsite installations and upgrades of operating systems, applications, and security patches., • Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Maintain and track IT assets; update inventory records and manage warranty returns or repairs., • Support audiovisual systems and video conferencing tools in meeting spaces., • Conduct preventive maintenance on local IT infrastructure to avoid service disruptions., • Act as a liaison between end users and remote IT teams, ensuring clear communication and prompt issue resolution., • Participate in IT projects including deployments, office moves, and system migrations. Remote: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting via phone, email, chat or remote session., • Set up and configure virtual desktops utilizing VMware Horizon and associated applications., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform remote installations of client applications in a cloud environment (e.g. QuickBooks, Lacerte, Bluebeam, AutoCad, Revit, etc.), • Manage and support user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support (e.g. Duo, Microsoft), and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution., • 5+ years of experience in a Windows systems administrator role. MS900/AZ900 certifications are a plus., • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions. VCTA/VCP is a plus., • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus., • Solid experience using Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls., • Intermediate knowledge of VMware and Hyper-V environments., • Strong knowledge of Windows Server., • Strong knowledge of Windows AD, DHCP, and DNS., • Database experience, including knowledge of SQL., • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace., • Interest in Cloud Engineering and its impact on greater business practices., • Skilled at working in tandem with a team of engineers, or alone as required. Education• Preferred: Associate’s degree in information technology or a related field. • Mandatory: High School diploma or equivalent.