Pharmacy Patient Navigator
12 days ago
Hollywood
Job Description Schedule: Full-Time, Monday – Friday, 9:00 AM - 6:00 PM Compensation Range: $19.00 - $21.00/ Hour Job Location: Miramar, FL - On-Site (This position is not Remote nor Hybrid) Join Our Team and Make a Difference in Patient's Lives! SUMMARY As a Pharmacy Patient Advocate, you will be a crucial link between patients, medical providers, and our pharmacy. You will make a direct impact by eliminating barriers to medication access, ensuring patients receive their specialty medications in a timely and affordable manner. If you are a problem-solver with a background in pharmacy services and a desire to provide an exceptional patient experience, we encourage you to apply! What You’ll Do (Key Responsibilities include but are not limited to): • Serve as a Patient Liaison: Act as the central point of contact between patients, physician offices, manufacturer programs, and insurance payers to resolve medication access issues., • Navigate Benefits & Authorizations: Conduct comprehensive benefit investigations, manage prior authorizations, and coordinate benefits to minimize patient out-of-pocket costs., • Manage Patient Communications: Handle inbound calls for prescription inquiries and outbound calls for patient welcome, refill scheduling, and provider follow-ups., • Ensure Seamless Coordination: Coordinate timely and accurate medication deliveries with patients and providers, ensuring adherence to treatment plans., • Maintain Accurate Records: Collect and maintain confidential patient information, including allergies, contact details, and payment methods, while upholding all HIPAA regulations., • Support Clinical Integrity: Direct all clinical inquiries and patient concerns to a licensed pharmacist to ensure patient safety and proper care., • Utilize Technology: Leverage pharmacy operating systems and other software tools to manage patient cases, track communications, and ensure efficient service delivery. What You’ll Bring (Qualifications & Skills) • High school diploma or GED., • Active Florida Pharmacy Technician Registration required., • A minimum of two (2) years of experience in a customer service setting OR one (1) year of experience in specialty pharmacy., • Prior authorization experience required., • Strong knowledge of medical and pharmacy terminology., • Benefit investigation experience preferred., • Excellent communication skills., • Basic computation skills., • Bilingual – English and Spanish preferred., • Microsoft Office or Google Suite proficiency., • RMA or CMA certified preferred, but not required. Work Environment & Physical Demands We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future: • Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance., • Time to Recharge: Paid vacation and holiday pay., • Focus on Your Wellness: We offer a robust Employee Wellness Program., • Invest in Your Future: 401(k) with a company match., • Support System: Employee Assistance Program provides confidential support and counseling. Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role. ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at . ProCare Rx is an Equal Opportunity Employer.