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  • Cobbler
    Cobbler
    1 month ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    Job Title: Cobbler As a Cobbler, you will play a vital role in providing exceptional shoe repair and alteration services to our valued customers. Your expertise in garment construction and sewing will ensure that every pair of shoes leaves our shop looking and feeling brand new. You’ll engage with customers, understand their needs, and deliver top-notch service that keeps them coming back. What you’ll do: Repair and restore shoes, boots, leather bags, and accessories Replace soles, heels, and zippers Perform leather conditioning, stitching, polishing, and resizing Operate sewing machines to perform alterations and customizations on shoes Assess customer needs and provide recommendations for repairs or maintenance Maintain a clean and organized workspace to ensure efficiency and safety Handle laundry services related to shoe cleaning and care Basic qualifications: Proficiency in dry cleaning techniques for footwear materials Experience with sewing machines and garment construction Strong attention to detail to ensure high-quality repairs Preferred qualifications Previous experience in a cobbler or shoe repair role +3years experience Excellent customer service skills with a friendly demeanor Ability to work independently as well as part of a team Why you’ll love it here: We are dedicated to fostering an environment where our team members can thrive both personally and professionally. Our commitment to your growth is reflected in the supportive culture we cultivate. Our benefits include: Opportunities for professional development Employee discounts on products and services A collaborative work environment that values your contributions Supportive resources for your overall well-being About us Join our dynamic team where your skills will shine! We are passionate about delivering quality craftsmanship while ensuring our customers leave satisfied. Together, we create an atmosphere that values hard work, creativity, and dedication. Job Type: Full-time Benefits: Employee discount Paid time off Work Location: In person

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  • Technical Support Engineer
    Technical Support Engineer
    2 months ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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