VertiGIS North America Ltd.
Sales Operations Coordinator
26 days ago
Richmond
Job DescriptionSalary: The Company AtVertiGIS, we build powerful GIS software. Our portfolio of products, solutions, and services enhance the capabilities of leading mapping software, most notably Esris ArcGIS. For decades, professionals have relied upon us to overcome complex technical challenges so that they can make a significant impact in the world. VertiGIS offers meaningful careers that grow with you over time, encourage you to think creatively, and connect you with customers who are making a difference in the world. We are passionate, high-performing individuals that come from a diverse set of educational, cultural, and professional backgrounds. What we all have in common is our drive to do good work, support each other as we grow, and enjoy the beautiful places where we live. The Position As Sales Operations Coordinator, you will play a vital role in helping the company run smoothly and efficiently. You will be essential in supporting key areas of the business, primarily Sales, Finance, and Operations. You will gain extensive experience working with our customer relationship management (CRM) system NetSuite, which is integral to our business. Responsibilities • Respond to customer inquiries and documentation requests via email ticketing system; often acting as the first contact for general customer needs, • Manage the full life cycle of our order processing practices, • Provide administrative support for software and services sales, • Monitor opportunities, accounts, and contacts, as appropriate, • Ensure contract renewal reminders are sent out accurately and on-time, • Assist the Finance and Professional Services teams with invoicing and project needs, • Update and maintain product listing and pricing, • Help ensure the company utilizes its CRM (Customer Relationship Management) system to its full functionality and suggest process improvements where appropriate, • Analyze and review CRM data and reports, • Collaborate with global VertiGIS staff to resolve customer issues Requirements • Self-starter with excellent organizational skills, • High level of accuracy and attention to detail, • Strong communication skills, both written and verbal, • Ability to work independently and while supporting a collaborative team environment, • Ability to establish and maintain effective working relationships with internal and external stakeholders, • Proficiency in Microsoft Excel and other Microsoft applications, • Experience in administrative and/or customer service roles, • Experience with NetSuite would be an asset, • Post-secondary education in office management or business administration would be an asset, • Fluency in German would be a bonus! How to Apply Please apply with a cover letter and a resume. A cover letter complements your resume. It allows you to elaborate on your background and experience. It provides you with an opportunity to address how you meet the requirements for the role. It demonstrates your interest.These are important topics that arent always covered in a resume alone. Your resume is factual, your cover letter is personal. Weve had the most success with applicants that include a cover letter. Only applicants that include a cover letter will be considered. We look forward to receiving your application! Why Work for VertiGIS? Team / Career Growth • Top-notch colleagues that like and respect one another, • We listen to peoples' ideasand act onthem, • A supportive environment with opportunity for training, professional development,and advancement, • Challenging, interesting work Benefits • Medical, Dental, Vision options, • Company covers 63% ofthe medical and dental premiums, • Company provided Short Term Disability, Long Term Disability, and Life AD&D, • 401K Safe Harborwith automatic 3% employer contribution after 90 days, • And more! We area wonderful placeto build your career.Our colleagues are great people and make our company the kind of place we enjoy coming to every day.We aregrowing and our future is bright! Note:Pleasesubmityour cover letterand resumeas PDF files. Note:Please check your spam box regularly to ensure no missed communications from the BambooHR platform. VertiGIS is an Equal Opportunity Employer and does not discriminate against individuals based on their race, color, religion, or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state, or local laws or regulations. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, functions and skillsrequiredfor this job. Functions and requirements may change at any time with or without notice. remote work