Marketing Manager
3 days ago
Los Gatos
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • A competitive salary plus bonuses, • Flexible Schedules, • Casual Dress-code Job Summary Restore is seeking an Marketing Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you. As a Marketing Manager, youll play an integral role in supporting the General Manager in cultivating and maintaining the Restore culture. Youll have the opportunity to assist in developing a team, training and coaching them to be successful wellness professionals, and become part of the health and wellness community. This is your chance to join Restore on a mission to help people do more of what they love through our innovative, science-backed wellness services. Responsibilities People Management • Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level., • Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity., • Assist in the management of disciplinary actions involving all Restore employees., • Provide in-the-moment feedback and coaching to your team when necessary., • Oversee the onboarding and training of all new non-medical employees., • Work with the General Manager to adapt your team to new system procedures, education, and performance expectations.Operations Management, • Ensure all opening and closing procedures are followed, stepping in to complete as needed., • Maintain a safe, clean and secure environment for all guests and employees., • Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies., • Act as the point of reference for general issues/concerns that may arise while the General Manager is not present., • Serve as an expert on Restore products and services., • Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education., • Work collaboratively with the General Manager, Lead Nurse, and Regional Manager to improve the stores overall effectiveness and efficiency., • Lead on the floor and embody Restores core values., • Proactively identify and address difficult situations, manage conflict confidently and escalate issues appropriately., • Make timely and effective decisions regarding customer service issues., • Work a minimum of one weekend day per week., • Support the General Manager to ensure all company-wide initiatives are executed in your store., • Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.Sales & Marketing, • Check-in with Restore members regularly to ensure theyre achieving their health and wellness goals., • Contributing to the company's financial growth and sustainability by actively identifying and pursuing opportunities to generate revenue through various channels aligned with our business objectives., • Deliver individual sales goals and motivate your team to reach their targets., • Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team., • Manage declined auto-pays and follow up on expiring credit cards., • Create, Manage and Implement marketing and promotional efforts by the brand and the franchise., • Lead all promotional, guerrilla marketing, lead generation, and sales efforts including but not limited to:, • Engaging with local businesses, sports / community organizations, • Outbound contacts via phone, email, texts, • Ensuring to keep the FTV tracker is up to date and all employees are following proper protocol to use it daily., • Follow up and follow through with all prospective clients whether they came in and had a tour or have reached out via other channels., • Follow up on missed appointments., • Process freezes/terminations in a timely manner and send email communication to members., • Assist the General Manager with store marketing and community outreach., • Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facility maintenance as set by the General and Regional Manager., • Assist the General Manager in planning and leading monthly team meetings., • Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement., • Identify and execute opportunities for corporate partnerships and community impact in collaboration with the GMCompany Culture, • Represent the brand by embodying Restores core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle., • Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.Qualifications, • Youve obtained an undergraduate degree or higher., • You love the sales process and have a proven track record of B2B sales., • You have at least one to three years of management experience., • Youre passionate about fitness, athletic achievement, and general health and wellness., • Your verbal and written communication skills are on point., • Youre a numbers person and can deliver action plans based on key metrics., • You embrace a supportive leadership role and are also a strong team player., • Youre driven to meet monthly, quarterly, and annual financial goals for yourself and your team., • You get joy and fulfillment from helping people feel better and live healthier lifestyles., • You place importance on ethics and integrity and exhibit this every day.