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We are Looking for Client Service Manager- Fulltime - 100% Onsite Locations : Ashburn, VADenver, CORolling Meadows, ILBoston, MAWhite Plains, NYLong Island City, NYFrisco, WA The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance proc ess Certification Det ailsITIL V3/v4 certification (Mand ate)CISCO CSM (Prefer red) Job descrip tion: Functional Perfor mance:• Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client’s services and performance are aligned with the Customer’s business plans• Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revi sions.• Contract Management - Assure the execution of the Clients Contract obligations including Co ntract Governance & Re porting• IT Service Management- Enable the Clients IT Strategy Management through the execut ion andevolution of the Clients Global Service Plan and work with Sales to deliver the overall Accou nt Plan Relationship Ma nagement• Service Design - Own the accountability for ensuring all Client Services are designed to th e agreedrequirements of the Client, within the bounds of the Clients Contract and to the expected level of time, quality and cost, and End to End Relationship Ma nagement• Manage the Service Relationship Surveys includin g Clientspecific, Customer Loyalty Index (CLI) and Net Promotor Score (NPS) Survey’s• Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the c ontract.• Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Custome r needs.• Service Portfolio Management - Support the evolution of the Clients Service Portfolio to delive r growththrough the pro-active management of the Client’s IT Service s Demand• Business Relationship Management - Provide the overall Business Relationship Ma nagement(BRM) for the delivery of operation of the Clients Services up to executive level. (i.e. B2B re porting) Operational / Performance M anagement• Service Management - Oversee the execution of the Clients Service Management Governance includingmonitoring and reporting on the Service Level Agreements (B2C SLA’s), Operating Level Agreements (OLA) and Underpinning Contracts (UC’s) for the Client Services• Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when w arranted.• Review Key Performance Indicators (KPIs) and provide action plans, when n ecessary.• Financial Management - Provide Financial Management Governance & Reporting: Billing checks, INQ Tickets, Credits and other required financial health in dicators.• Mitigate Risk - Identify, record, report, monitor and action all risks, jeopardizing/positively impacting the delivery of Clients contracted services• Continual Service Improvement - – Implement the Continuous Service Improvement St rategy toensure the sustainable delivery of the Client Service Level Agreements, through the delive ry of theContinual Service Improve ment Plan• Service Operations - Own the accountability for ensuring the creation, resourcing and delivery for operations functions and processes in line with the Clients Service and Contract exp ectat ions ADHOC• Service Delivery - Govern the Project Management Delivery for all Client Services includi ng ProjectInitiation, Execution, Pipeline Past Due and Performance Management Reporting Analysis• People Leadership - Provide overall leadership and coaching for all staff through the matrixmanagement of Service Teams to assure the delivery of the Clients contracte d services• Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.• Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.• Participate in business meetings and general inputs in day-to-day imp rovements.• Service Management - Own the accountability for ensuring all Client Services are delivered to the agreed requirements of the Client, within the bounds of the Clients Contract and to the expected level of time, quality and cost. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holi days per year

We are Looking for Service Program manager- Fulltime - 100% Onsite Locations: Ashburn, VA Denver, CO Rolling Meadows, IL Boston, MA White Plains, NY Long Island City, NY Frisco, WA The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process Certification Details ITIL V3/v4 certification (Mandate) CISCO CSM (Preferred) Job description: Functional Performance: • Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client’s services and performance are aligned with the Customer’s business plans, • Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions., • Contract Management - Assure the execution of the Clients Contract obligations including Contract Governance & Reporting • IT Service Management- Enable the Clients IT Strategy Management through the execution and evolution of the Clients Global Service Plan and work with Sales to deliver the overall Account Plan Relationship Management • Service Design - Own the accountability for ensuring all Client Services are designed to the agreed requirements of the Client, within the bounds of the Clients Contract and to the expected level of time, quality and cost, and End to End Relationship Management • Manage the Service Relationship Surveys including Client specific, Customer Loyalty Index (CLI) and Net Promotor Score (NPS) Survey’s • Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract., • Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs., • Service Portfolio Management - Support the evolution of the Clients Service Portfolio to deliver growth through the pro-active management of the Client’s IT Services Demand • Business Relationship Management - Provide the overall Business Relationship Management (BRM) for the delivery of operation of the Clients Services up to executive level. (i.e. B2B reporting) Operational / Performance Management • Service Management - Oversee the execution of the Clients Service Management Governance including monitoring and reporting on the Service Level Agreements (B2C SLA’s), Operating Level Agreements (OLA) and Underpinning Contracts (UC’s) for the Client Services • Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted., • Review Key Performance Indicators (KPIs) and provide action plans, when necessary., • Financial Management - Provide Financial Management Governance & Reporting: Billing checks, INQ Tickets, Credits and other required financial health indicators., • Mitigate Risk - Identify, record, report, monitor and action all risks, jeopardizing/positively impacting the delivery of Clients contracted services, • Continual Service Improvement - – Implement the Continuous Service Improvement Strategy to ensure the sustainable delivery of the Client Service Level Agreements, through the delivery of the Continual Service Improvement Plan • Service Operations - Own the accountability for ensuring the creation, resourcing and delivery for operations functions and processes in line with the Clients Service and Contract expectations ADHOC • Service Delivery - Govern the Project Management Delivery for all Client Services including Project Initiation, Execution, Pipeline Past Due and Performance Management Reporting & Analysis • People Leadership - Provide overall leadership and coaching for all staff through the matrix management of Service Teams to assure the delivery of the Clients contracted services • Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes., • Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested., • Participate in business meetings and general inputs in day-to-day improvements., • Service Management - Own the accountability for ensuring all Client Services are delivered to the agreed requirements of the Client, within the bounds of the Clients Contract and to the expected level of time, quality and cost.

We are seeking a dynamic and detail-oriented.Marketing and Sales Ops Associate to join our growing B2B organization.This multifaceted role requires a strategic thinker and hands-on executor who will oversee event management, support the sales team with enablement materials and training, administer a

Position Summary: The Sales Enablement Coordinator is a new administrative role based in Stamford, CT, created to fill a critical gap within the sales organization. Track sales performance against targets and surface insights, trends, and action items for the sales team. Build and distribute weekly

Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations., • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns., • Troubleshoot wireless devices, network issues, and feature functionality., • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support • Act as the AT&T subject-matter expert for retail employees and third-party labor partners., • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations., • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day., • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs., • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence • Navigate multiple systems simultaneously while engaging with customers in real time., • Document all interactions thoroughly and accurately., • Adhere to company policies, compliance requirements, and privacy standards., • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores., • Execute and maintain approved planograms for mobile devices and signage, • Maintain inventory accuracy for display devices and fixtures, • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents., • Share insights on recurring issues to improve processes and customer experience., • Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications • Strong customer service and communication skills., • Ability to handle high-stress or escalated situations with professionalism., • Proficient in multitasking and navigating complex systems., • Detail-oriented with strong problem-solving abilities., • Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications • Experience in wireless communications, retail customer service, or technical support, • Previous call center or retail support experience is a plus. What We Offer • Competitive starting pay of $26 per hour!, • Comprehensive training and development programs, • A supportive and engaging team environment, • Opportunities for career growth and advancement Benefits • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!, • 401k Plan with employer matching after one year of employment, • Paid vacation, personal/sick days, and bereavement time after 90 days, • Employee Profit Sharing Program, • 50% AT&T wireless discount, • Paid training, • Advancement opportunities, we prefer to promote from within!

Vice President, Sme Sales Operations. Demonstrate strong strategic and operational leadership experience within sales operations, revenue operations, or commercial enablement environments. Significant experience in Sales Operations, Revenue Operations, Commercial Strategy, or related business leader

Vice President, Sme Sales Operations. Demonstrate strong strategic and operational leadership experience within sales operations, revenue operations, or commercial enablement environments. Significant experience in Sales Operations, Revenue Operations, Commercial Strategy, or related business leader

The Director of Sales and Services Enablement will play a critical role in advancing Gartner's commercial success by equipping sales and services teams to confidently engage senior executives with clear, compelling, and insight-led conversations. This leader will partner closely with Sales and Servi

Position Summary: The Sales Enablement Coordinator is a new administrative role based in Stamford, CT, created to fill a critical gap within the sales organization. Track sales performance against targets and surface insights, trends, and action items for the sales team. This position frees the sale

Job DescriptionAbout ValitanaValitana is a rapidly growing FinTech company delivering cutting-edge SaaS solutions to institutional investors. Founded in 2017, our platform provides advanced financial analytics, trade flow insights, and portfolio management tools that empower our clients to make faster and more informed decisions while improving operational efficiency. Valitana was awarded the 2026 Deal Catalyst CLO Award for Best CLO & Technology Provider – Innovation and serves approximately 100 institutional clients including CLO investors, CLO managers, hedge funds, asset managers, insurance companies, family offices, and broker dealers.Position OverviewValitana is seeking a Vice President of Marketing to define and lead the next chapter of our marketing function. As Valitana scales its institutional client base and expands its product footprint across the structured credit ecosystem, this leader will own the marketing vision, strategy, and execution end-to-end. The VP of Marketing will set the strategic direction for brand, demand generation, events, content, and product marketing, while building the frameworks, processes, and team needed to support sustained growth. This is a role for a marketing leader who can operate at both altitudes: shaping long-term strategy and category positioning at the executive level, and rolling up their sleeves to drive campaigns, content, and pipeline alongside the team. The VP will manage Valitana's current marketing team and will be responsible for evolving the team structure as the function matures. The individual in this role will partner closely with Executive Leadership, Sales, Product, and Client Success to align marketing investment with revenue outcomes. Responsibilities • Define Valitana's marketing vision, narrative, and category positioning across the credit and asset management ecosystem, • Build the multi-year marketing strategy and annual operating plan, including budget allocation across brand, demand, events, content, and product marketing, • Establish the frameworks, KPIs, and measurement systems that connect marketing activity to pipeline, revenue, and client retention, • Partner with the executive team on go-to-market strategy for new products, segments, and geographies, • Sharpen Valitana's brand voice, visual identity, and market narrative to differentiate in a competitive FinTech landscape, • Build Valitana's thought leadership presence across owned, earned, and paid channels — including executive visibility, industry research, and analyst relations, • Own messaging architecture and ensure consistency across all client-facing touchpoints, • Design and scale the demand generation engine, including paid media, ABM, email, and inbound programs that drive qualified pipeline, • Partner with Sales leadership to set pipeline targets, define lead handoff and qualification criteria, and operate against shared revenue goals, • Build the marketing operations and analytics foundation — attribution, reporting, and tech stack — to enable data-driven decisions, • Set the strategy for Valitana's industry presence at conferences such as Creditflux, Opal, IMN, and ABS East, as well as proprietary client events and webinars, • Evolve the events program from logistics execution to a strategic pipeline and brand-building lever, • Lead product marketing strategy, including positioning, launches, competitive intelligence, and sales enablement, • Build a content strategy and editorial calendar that supports buyer journeys across CLO investors, managers, hedge funds, asset managers, and other client segments, • Lead, develop, and grow the marketing team, beginning with the current Marketing Associate, Graphic Designer, and open Content Creator role, • Build the org design and hiring plan for the next phase of growth, identifying where to invest in specialists vs. generalists, • Establish team rituals, performance standards, and a culture of accountability, creativity, and craftQualifications, • 8+ years of B2B marketing experience, with a meaningful portion spent at SaaS or FinTech companies serving institutional or enterprise audiences, • Demonstrated track record building and leading marketing functions — including strategy, demand generation, brand, events, and product marketing — at a high-growth company, • Prior leadership experience, including hiring, developing, and structuring marketing teams, • Player-coach orientation: comfortable setting strategy at the executive level and equally comfortable executing campaigns, writing briefs, and getting into the details when needed, • Strong commercial instincts and a proven ability to operate against pipeline and revenue targets in close partnership with Sales, • Sophisticated understanding of marketing operations, attribution, and the modern marketing tech stack (Salesforce, marketing automation, ABM, paid media platforms, analytics), • Excellent written and verbal communication skills, with the ability to shape and tell a compelling category narrative, • Experience marketing to financial services, credit markets, or institutional investor audiences strongly preferred, • Comfortable operating in a fast-paced, ambiguous environment and translating ambiguity into structureWhat We OfferCompensation for this role will be $140,000 to $170,000. Valitana offers a competitive compensation package which includes base salary and performance-driven bonus. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, healthcare with medical, dental, vision, telemedicine, and PTO. Employees in this role will work in the office Mondays through Wednesdays with the flexibility to work remotely Thursdays and Fridays. Valitana is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Powered by JazzHR OVOe6JdOBd

Job Description About TouchCare TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users. The Role TouchCare is seeking a Vice President of Marketing to build, lead, and scale a high-performing marketing function that drives predictable growth. This role will partner directly with the executive team to evolve into a structured, marketing-driven growth engine. The marketing team is currently made up of creative and brand leader, a content writer, and an events manager. You will own the full funnel—from demand through pipeline and engagement—and operate as a true business partner to sales and leadership. This is a hands-on builder role. We're looking for someone who is equally comfortable setting strategy and executing, thrives in fast-paced environments, and is energized by building from the ground up. What You'll Do Build & Scale the Growth Engine • Design and execute a full-funnel B2B growth strategy across demand generation and lifecycle marketing, • Own marketing-sourced pipeline and revenue targets, • Establish clear KPIs, reporting, and operating cadence across the funnel, • Partner with Sales to ensure alignment on pipeline generation and conversion Own Go-To-Market • Translate complex healthcare navigation solutions into clear, differentiated, and compelling messaging, • Develop verticalized GTM strategies across employer and broker segments, • Partner with Design, Product, and Sales to launch and commercialize new offerings Drive Member Engagement & Retention • Build strategies that drive activation, engagement, and retention in a B2B2C model, • Ensure continuity from employer sale → member experience, • Partner with Client Success and Operations to optimize engagement and utilization Elevate Brand Reputation & Content • Establish TouchCare as a category leader in HealthTech and benefits navigation, • Build a content engine that supports demand generation, brand authority, and sales enablement, • Ensure consistency of voice, positioning, and storytelling across all channels Build & Lead the Team • Build, mentor, and scale a team across Content and Design, • Operate as a player-coach, stepping in where needed to drive execution, • Drive cross-functional alignment across Sales, Product, Client Success, and Leadership What You Bring • 10+ years of marketing leadership experience in high-growth or VC-backed environments, • Proven track record building marketing functions from early-stage to scalable growth engines, • Experience transitioning from sales rep led sales to structured, repeatable systems powered by marketing efforts, • Deep expertise in:, • Demand generation and pipeline ownership, • Product marketing and commercialization, • Customer/member engagement and lifecycle marketing, • Experience in broker or employer channels (strongly preferred), • Hands-on experience with modern GTM tech stacks (Salesforce, Mailchimp, Heymarket , AI tools, etc.) Core Competencies • Builder Mentality: Bias for action; thrives in ambiguity and builds from zero, • Data-Driven Operator: Connects marketing and sales into one growth system, • Strategic Storyteller: Translates customer insight into differentiated positioning, • Ownership Mindset: Takes accountability for results and drives solutions, • Player-Coach Leadership: Balances strategy with hands-on execution What We Offer • Competitive base salary commensurate with experience, • Opportunity to build and shape company culture from day one, • Direct impact on improving financial wellness for thousands of employees, • Flexible benefits package Why Join Us? • Impactful Growth: Lead the expansion of specialized services that provide critical support to members during complex life events., • Collaborative Environment: Work closely with a supportive team across Sales, Client Success, Product, and Marketing., • Strategic Leadership: Shape the go-to-market strategy and future evolution of TouchCare's specialized portfolio. Location: This position will be in-person, 5 days a week in the Stamford office.