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Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist II applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist II also serves as the lead for the setup, configuration, and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze, and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Create and maintain technical documentation and training materials., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users’ needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect, and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL and Microsoft Professional Certification are pluses., • 3-5 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Strong experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior understanding of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions, • Strong interpersonal communication and relationship-building skills. Education and/or Experience: Associates, Bachelors degree in Computer Science or a related discipline. 3-5 years of experience in VDI, IT Support Level 2 or above technical/systems support. Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rotational work shift - Depends on business needs

Job Description THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN MANHATTAN. NO H1S OR 3RD PARTIES. SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position Summary This is a customer oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. Technologically proficient individual open to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution. The Senior IT Support Engineer's ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position. A good understanding and working experience managing and supporting IT infrastructure, systems, servers, networks, security, computers, mobile devices, technology products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to succeed in this position. Responsibilities User Support • Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets., • Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution., • Train users on use of supported hardware, software and services within department and organizational guidelines and standards., • Provide after-hours/on-call support as needed., • Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment., • Hands on experience with:, • Data center IT infrastructure components and systems,, • LAN and WLAN networking hardware, and, • Administer Microsoft Windows Server OS and Server based applications., • Administer corporate based server side applications, SAAS / cloud administrator portals, network and storage appliances and systems., • Set up , test, deploy and maintain corporate standard computer software., • Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations., • Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery., • Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base., • Enter new hardware equipment details, software, and services license information., • Track changes, replacements, and repairs., • Le arn new technologies as required for tasks, projects and to administer department and organization functions., • Handle potential security threats and events with a higher priority., • Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades., • Coordinate with external vendors for requests, tasks, projects and escalated issues., • Research new technologies and tools to improve desktop support capabilities, efficiency, and security., • Locate opportunities for areas that can be automated to improve team efficiency and user experience. Qualifications User Support • Experience delivering technical customer support interactions in-person and / or remotely., • Experience responding to new or open support tickets received from various communication methods such as: email, phone, texts, walk-ins, chat tool and/or video call., • Experience supporting:, • Desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows,, • Mac desktops, Macbooks, and iOS devices,, • Client printers and Canon copiers a plus, and, • Android and iOS phones and tablets., • Experience creating user accounts, user groups, assigning and maintaining resource permissions across Microsoft server applications, Windows-based server applications and stand-alone appliances, devices and systems., • Experience administering and supporting Windows Server OS., • Experience administering Active Directory and Microsoft Exchange at a basic or intermediate level., • Experience administering and supporting Windows based File Servers and Print Servers., • Experience managing telecom PBX platforms such as Avaya IP Office., • Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX/VPN endpoints., • Experience supporting Email Filtering Gateways such as Mimecast., • Experience managing security endpoint portal such as Sophos., • Experience supporting Windows 10/11 and Mac operating systems., • Experience supporting some or all of current corporate standard software: Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge/Chrome/Firefox Web Browsers, Endpoint agents., • Experience working with computer remote control solutions., • Experience supporting corporate computer imaging solutions such as SmartDeploy., • Experience performing Windows and Mac updates process for individual machines or using a patch management solution., • Experience testing updates and patches before wider deployment to all computers., • Experience configuring patch management solutions. Documentation • Experience entering, editing and maintaining documentation or internal knowledge base solutions or structured and organized manual methods., • 8+ years of technical user support experience., • Experience in small to medium-scale environments (under 100 people) preferred., • Boutique financial services, law firm, or family office experience preferred., • Strong interpersonal skills., • Bachelor's degree required, preferably in information technology or related field., • Commitment to delivering timely and professional service to executives., • Strong foundational knowledge in diverse technical platforms., • Demonstrated ability to prioritize work and to complete projects on time., • Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality., • Excellent communication skills, both verbal and written., • Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels., • Demonstrated strong organizational skills and exercises attention to detail., • Demonstrated ability to collaborate well with others or work independently as the situation warrants., • Commitment to professional ethics and integrity., • Punctuality and regular attendance in office., • In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office three days per week.

Job Description Note- 3 days in New York City, 2 days in Paramus, NJ The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned. Essential duties and responsibilities include but are not limited to: • Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services), • Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required., • Collaborates with systems administrator and/or infrastructure team, • Resolve and update Service Requests accurately and timely within the company’s designated platforms and SLA, • Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles., • Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training), • Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access), • Responsible for maintaining asset management, such as inventory and end user devices, • Responsible for creating and conducting training programs to educate our users on all our desktop platforms, • Assist in project work as needed, • Administer user accounts including Add/Change/Delete functions., • Administer device provisioning including mobile devices ( using Microsoft Intune, • Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator., • Printers/copiers/plotters, • Phone systems (work with phone provider on all provisioning and troubleshooting, • Mainting, • Process improvements: o Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization o Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users • Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products., • Administer and support VOIP and Video Conferencing solutions, • Provide white glove support for VIP employees, including C-Suite executives, • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups., • Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day, • Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite, • Flexibility for attending or responding to early morning and late night meetings and inquiries, • Ability to provide after-hours support when needed Cybersecurity • Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations., • Assist with Disaster Recovery and business continuity plan as it relates to technology as needed, • Report cyber-attacks NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization. Job Qualifications: • Experience with cloud technology including Azure and M365, • Excellent technical knowledge of desktop/laptop hardware and mobile devices, • Working technical knowledge of network protocols and operating systems, • Excellent knowledge of Active Directory, • Experience with helpdesk and remote control tools, • Technical certifications are a plus, but not required. Education/Experience: Required • BS/BA in computer science, information systems, or related field; or equivalent work, • 2-5 years of IT Helpdesk experience Powered by JazzHR ikt0PjFT7T

Job DescriptionWe are looking for an experienced IT Service Desk Administrator to join our team in New York, New York. In this Contract-to-Permanent role, you will provide technical support and troubleshooting for end-users, ensuring smooth operation of IT systems and devices. This position requires a strong background in desktop support, network troubleshooting, and a variety of IT tools and platforms. Responsibilities: • Provide comprehensive technical support for hardware, software, and network-related issues., • Manage and resolve tickets through the ServiceNow platform, ensuring timely follow-up and resolution., • Troubleshoot and support mobile devices, including Apple and Android systems., • Perform network troubleshooting to identify and resolve connectivity issues., • Administer and maintain Active Directory, including user account management., • Support and maintain printers, ensuring functionality and addressing any technical problems., • Assist in the setup, configuration, and maintenance of Microsoft products and applications., • Follow ITIL processes to deliver high-quality service management., • Collaborate with team members to improve IT support processes and end-user satisfaction.• Minimum of 3 years of experience in IT desktop support or a related field., • Proficiency in using and managing the ServiceNow platform., • Strong knowledge of Active Directory administration and maintenance., • Experience troubleshooting mobile devices, including iOS and Android platforms., • Familiarity with network troubleshooting techniques and tools., • Hands-on experience with printer setup and support., • Solid understanding of Microsoft products and applications., • Knowledge of ITIL processes and best practices.

Job DescriptionBenefits: • Competitive salary, • Free uniforms General Responsibilities Plays a key role in representing the Company at our partner practice locations and with our patients at each location Travel to various medical office locations in New Jersey Develop proficiency with the Companys Electronic Health Record system Handle communications with patients for both outreach and inbound inquiries Establish a professional and friendly relationship with patients, as well as, with internal and external clinicians to help drive positive patient feedback and drive patient volume growth at each location Schedules patient appointments Prints providers schedules for next day Helps patients fill out required intake forms Prepares new patient folders Confirms appointments by phone and/or text Notifying providers of patient arrivals Maintains filing system for all patient documents and reports submitted Answers emails and other electronic messages as required from patients and/or staff Ensures availability of treatment information by retrieving and updating patient records Calls patients when late beyond 15 mins Completes follow up calls to patients Spread sheets Solicits patients for reviews • The company reserves the right to add or change duties at any time. *1-2 years of related experience; or equivalent combination of education and experience Skills • Electronic Medical Records system experience, • Customer service skills and telephone etiquette, • Computer software proficiency, Microsoft 365, • Excels at customer service and has strong interpersonal skills, • Learns quickly and has strong problem-solving and critical thinking skills

Job Description General Summary We are currently seeking an experienced IT professional to handle desktop support incidents and service requests submitted by users across our organization. As a Service Desk Analyst, you will be responsible for installing and troubleshooting all hardware, software, and network related equipment. Though some work may be done remotely, there is a heavy emphasis on deskside and onsite support as issues assigned are escalated from our Level 1 call center. Essential Job Functions/Responsibilities: • Customer Satisfaction: Maintain high level of customer service by receiving and handling all tangible issues in a courteous professional manner., • Incident and Service Management: Handle assigned Service Desk incidents or service requests. Escalate and collaborate with our other internal IT groups such as Network, Infrastructure, and Applications accordingly., • Asset Management: Maintain inventory of computer equipment during the process flow of new hire, transfer or termination requests., • Knowledge Management: Actively participate in the development and documentation of the technical and public Knowledgebase and Training. Qualifications: • Bachelor’s degree in computer science or information systems., • 3-5 years minimum experience in a related IT position (Service Desk/Deskside Support, Systems Administrator, etc.), • Excellent customer service skills and ability to maintain a high level of customer satisfaction, • Outstanding verbal and written communication skills, • Strong knowledge of Windows operating system, • Strong knowledge in Microsoft Office 365 applications, • Strong knowledge in mobile platforms (Android and Apple iOS), • Knowledge of network hardware and concepts (switches, routers, TCP/IP, DNS, WAN, LAN, SMTP, SMB, VOIP), • Experience with Azure, Active Directory, Exchange, and Teams, • Experience using any kind of incident management systems (ServiceNow (preferred), BMC Footprints/Remedyforce, HEAT), • Experience with Citrix Workspace and supporting thin clients in a Citrix environment, • Familiarization with PC imaging and deployment processes (Image, Inventory, Deploy, User Orientation), • Experience working in a corporate environment including supporting C-level executives, • Experience managing or taking team lead on IT related projects, • Maintain a clean, neat, and organized environment in our offices, • Must be self-motivated and reliable

Job Description Zennith People Inc. is hiring a Fitness Studio Manager for our client, a Fitness Studio, to lead daily operations and the member experience at the Flushing location(s). You’ll manage the front-of-house team, drive memberships and retail revenue, and maintain a spotless, safe, and welcoming studio in line with brand standards. Key Responsibilities * Team Leadership: Recruit, hire, train, schedule, and coach front-desk/Studio Coordinator teams; manage attendance, coverage, and performance feedback. * Operations: Coordinate vendors and troubleshoot equipment; ensure cleanliness/safety; manage inventory and POS accuracy; oversee cash handling and daily reconciliation. * Billing & Systems: Administer pricing, memberships, payment plans, failed-payment recovery, freezes, promotions, and reporting in Mindbody. * Sales: Achieve membership, retail, and repeat-purchase targets; execute upsells, referral programs, and in-studio campaigns; track funnel metrics. * Client Experience: Resolve inquiries/complaints promptly; train staff on service standards and service recovery. * Marketing Support: Execute in-studio promotions, signage, events, and community partnerships in coordination with Marketing. Requirements (Hard Must-Haves) * 2+ years full-time management experience as a Manager/Assistant Manager in a fitness center or boutique fitness studio (people-leadership role; not trainer-only/front-desk-only). * Managed team size of 5+ with independent scheduling and coaching responsibility. * Proven, quantified sales results: provide at least two metrics (e.g., monthly net member growth %, revenue target attainment, PT/retail lift). * 1+ year of Mindbody administrator-level experience (pricing, products, failed payments/dunning, freezes, promo codes, reporting). * Schedule: Able to work mornings/evenings/weekends/holidays; on-site in Flushing and flexible across locations. * Strong customer service, organization, and multitasking; authorized to work in the U.S. Preferred * Mandarin Chinese speaking is a plus (not required). * CPR/AED certification; multi-location oversight; new-studio launch experience; basic facilities/vendor management. Compensation & Benefits * Employee benefits administered by Zennith People Inc. (e.g., health insurance, PTO, studio membership perks).

Job Description • Do you thrive on being the friendly face that sets the tone for someone's entire day? What You'll Enjoy: • $22–$32/hr, • Dental, • PTO, • Education assistance, • Bonus structure, • Company parties, • Growth opportunities WHAT YOU'LL DO: As our Front Desk Administrator, you'll start each day ready to shine-warmly greeting patients, keeping our schedule running like clockwork, handling calls like a pro, and making sure every detail is buttoned up. You'll be the pulse of the practice: managing emails, coordinating with the doctor, and ensuring the front office radiates calm, professionalism, and pure positivity. Schedule: • Monday – Thursday: 8:30 AM – 5:30 PM, • Friday: 8:30 AM – 2:30 PM OUR STORY: Located on Manhattan's Upper West Side, Dental West NYC is a small, fee-for-service practice focused on preserving our patients' natural teeth. As a minimally invasive practice, we prioritize prevention and the least invasive treatments first, including advanced techniques like laser disinfection for healthy gums. As a small business, every team member plays a crucial role in our success. We value each employee and create a supportive, collaborative environment where everyone contributes to the practice's smooth operation. We invest in our team's growth through education, career development, and a positive atmosphere, ensuring they thrive for years to come. With us, you're more than just an employee-you're an essential part of our family, and we're committed to helping you grow both personally and professionally. WHO WE'RE LOOKING FOR: This is more than just a front desk gig. We're looking for a Front Desk Administrator who can own the front office-someone who leads with kindness, radiates confidence, and turns chaos into calm with just a smile. You're our perfect match if you're: • The kind of person who walks into a room and instantly lifts the vibe, • A natural self-starter who's never waiting to be told what to do, • Passionate about delivering a 5-star experience to every patient, • 2+ years of experience working in a dental office, • Confidence in managing a schedule and running the show, • Strong organization skills Job Posted by ApplicantPro

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA's Fiscal Department provides fiscal administration including accounting, budgeting, procurement services and procedures for numerous city/state/federal contracts and/or private grants. In addition, the Fiscal Department recommends alternatives to assure that organization wide objectives and priorities are met. Position: Accountant Reports To: Assistant Director Location: 1720 Church Avenue, Brooklyn, NY 11226 What The Accountant Does: • Serve as administrator for all assigned programs/projects., • Prepare funder required vouchers., • Prepare journal entries as needed., • Research and analyze chronic fiscal issues and propose solutions as needed., • Read and review contracts of assigned programs for essential fiscal elements., • Review and approve new staff hires and changes in staff allocations for all assigned programs., • Review and approve purchase order requisitions (POR) and payment request forms (PRF) to assure completeness and accuracy (i.e., program numbers, locations, General Ledger coding, Period of Service/Budget period, amount of invoice, authorized signatures, allocations, etc. are present and accurate)., • Communicate with and assist in resolving case receipt issues with accounts receivable staff., • Review budgets set up by the Budget Department., • Monitor revenue and expenditures against program budgets., • Assist Budget Analysts by recommending necessary budget modifications in a timely manner., • Maintain orderly and complete contract files., • Interact with other fiscal departments and program staff as needed to resolve problem accounts., • Compile and distribute variances to Program Directors., • Generate and disburse M/WBE reporting for State and City funded programs., • 5+ years of Not for Profit experience. Preferred, • Must abide by strict ethical standards, • Must maintain Integrity, objectivity, and confidentiality at all times, • Must avoid personal conflicts of interest Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR 9y7RyC6g7G

Job DescriptionSalary: $85k-$95k Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it. • Our clients love us and oursatisfaction surveys show it at a consistent 97%, • We are the team who always has the cool stuff, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support, • No more asking everyone for help, it's right at your fingertips.Having documentation that's actually useful? That's us!, • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Support Engineer to assist with our Professional Services team. Job Responsibilities: • Tech who delivers top-level customer support and enjoys helping people, • Work on tickets from the board sorting by priority, • Provide a great customer experience, • Manage expectations by communicating with the client all relevant information, • Respond to incidents in a timely manner, • Resolve incidents efficiently, • Help with information relevant to creating documentation, • Detect patterns that indicate wider and bigger issues Skill Requirements: • This is an mid-level position with onsite (at client locations) as needed., • We require at least 3 years of Windows-based IT support experience, • One of the following certifications:, • CompTIA Security+, • CompTIA Network+, • Microsoft Modern Desktop, • Microsoft 365 Administrator, • Excellent communication skills, • Assist and help the MAC Team to grow their knowledge - continuously updating documentation for the clients while working on tickets, • Keen attention to detail, the memory of patterns, and interest in problem-solving, • Consistently demonstrate the My IT Crew Core Values and meet standard metrics

Job DescriptionSalary: $19.23-21.63 per hour PRIMARY FUNCTION The Travel & Expenses Administrator is responsible for processing expense reports and planning and coordinating travel for Specialists and Senior Leaders across Phillips in the Americas region. This role is responsible for the timely processing of all expenses, booking and arranging travel and entertainment, and ensuring compliance with all company policies and procedures. Phillips values a workforce with a wide variety of experiences, backgrounds and skills, so we encourage you to apply even if you do not meet all of the qualifications. DUTIES AND RESPONSIBILITIES • Receive expenses, ensuring appropriate receipts and details to enter into expense reporting system., • Ensure expense reports are complete, accurate, and submitted on a timely basis., • Review submitted expenses to ensure they are aligned with company policy and flag any exceptions., • Review expense usage on a regular basis for cost-saving opportunities and compliance., • Take requests from staff for travel bookings, including hotel, airfare and car rental. Complete any required bookings and communicate confirmations to staff., • Handle cancellations or issues with bookings to ensure smooth travel, including accommodations based on the needs of individual travelers., • Accurately and timely record travel expenses for reconciliation., • Research and arrange bookings for restaurants, catering or entertainment during offsite travel and ensure expenditures are correctly recorded and reconciled., • Review and make recommendations on best practices and options for finding efficiencies for supported staff. PROFESSIONAL SKILLS AND EXPERIENCE • Expert knowledge of Excel and Outlook, • Strong familiarity with remote networking and communication tools, i.e. Slack, Zoom, • 1+ years supporting executives and/or senior leadership in an administrative capacity, • Experience using Chrome River and Egencia strongly preferred, experience with other expense and travel systems considered, • Strong communication skills, • Proactive problem solver EDUCATION AND TRAINING • Associates degree in accounting, administration, or equivalent experience PERSONAL ATTRIBUTES • Strong organizational skills, • High level of detail orientation, • Ability to multitask, with a high degree of client service orientation, • Demonstrated ability to provide a high level of client service in a remote environment WORKING CONDITIONS • Work is performed completely remotely within the US, working within the Eastern time zone. ADDITIONAL INFORMATION

Job Description POSITION DESCRIPTION The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness. Under the supervision of the administrator, the front desk staff is responsible for providing a range of services and supervision to residents with the goal of enabling residents to live as safely and independently as possible. Additionally, the front desk staff will work to maintain an environment of respect and compassion, which enhances the dignity of the residents, staff, and visitors. Specific duties include, but are not be limited to, the following: RESIDENT SUPERVISION:  Monitor the well-being of residents, including: • Monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others (for example: if a resident is leaving the building, but appears disoriented and confused, response might include talking with the resident and encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the circumstances)., • Respond to emergency calls from resident rooms, relay requests to appropriate staff and/or implement emergency procedures as needed., • Monitor use of the recreation area.  Assist residents in obtaining needed services, including requests for building management and/or social services.  Record and refer all requests for building repairs or services to appropriate staff.  Monitor all persons entering or leaving the building, including sign-in/out log for guests, vendors, and aides.  Exercise authority to refuse entry to building based on building guidelines and/or instructions from tenants and/or management and/or social service staff.  Monitor alarms and investigate disturbances.  Notify super and/or manager of emergency situations according to building protocol.  Communicate emergency information clearly to authorities, tenants, and other staff. Call 911 as needed.  Perform building safety rounds as directed. ADMINISTRATIVE  Answer the facility telephone in courteous and professional manner, announcing calls to employees, referring calls to voice mail, taking messages as appropriate.  Maintain daily log of activities, occurrences, and observations.  Write clear and accurate reports of incidents and actions taken.  Assure, either through referral to appropriate on-duty staff, or by actually performing necessary work, that the front sidewalk is free of ice, snow, and/or dangerous obstructions and garbage. OTHER  Work as a member of a team to establish and maintain high level of care and respect for residents.  Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.  Attend training sessions and conferences as required for enhancement of job skills.  Implement emergency procedures, as necessary.  Submit all required reports in a complete and timely manner.  Work cooperatively and collegially with other staff members.  Assist with other duties, as directed. QUALIFICATIONS EXPECTED  High School Diploma, or equivalent, required. Higher education preferred.  Able to work in a multicultural and diverse environment.  Able to perform job responsibilities.  Able to speak, read, and write English (as required by DSS regulation 487.9.13).  Experience working with dependent persons. WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law. Varies based upon role 35hrs

Job Description SERVICE DESK ADMINISTRATOR Must be bilingual in English and Spanish) Location: Near Manhattan, NY Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The Service Desk Administrator provides technical oversight and guidance to other Service Desk team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests. The Service Desk Administrator also helps increase Corsica's overall operational efficiency by minimizing the amount of issues escalated to Corsica's most senior technical resources. Responsibilities The responsibilities for this position include: • Classify and triage escalated incidents, problems, and complex requests., • Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible., • Troubleshoot and resolve problems reported by two or more users as quickly as possible., • Manage the impact, risk, and implementation of complex client change requests., • Follow standard operating procedures as documented in the Knowledge Management System., • Assist in creating and updating knowledge articles to be used by other service desk personnel., • Work with the team and escalate as needed with the assistance of management., • Maintain and update system documentation and service ticket records. Qualified candidates must meet the following job requirements: • Able to function effectively in a high-paced environment, • Able to understand the perspective of the client in all service interactions, • Makes effective use of time and complete tasks efficiently and on time, • Able to work with a team, communicate effectively, and have high attention to detail, • Meets client and corporate expectations for attendance, quality, and performance, • Must have intermediate experience with each of the following:, • System hardware, software, and operating systems, • Cloud solutions such as Office 365 and Google Apps, • Networking concepts such as TCP/IP, DNS, and DHCP, • Active Directory and Group Policy administration, • Switches, firewalls, and advanced infrastructure, • Cloud-based data-centers such as Azure and AWS, • Server applications such as SQL Server and RDS, • Voice technologies and phone systems, • Must have at least a high school diploma or GED. Associate degree or better is preferred., • A minimum of 6 years of professional ITSM experience is required. MSP experience is preferred. This position does not have any direct supervisory responsibilities. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration. Will need to go onsite in the city for client visits. Travel This position requires less than 1% travel with no overnight travel expected. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving. Position Type/Expected Hours of Work This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shifts start times range from 6:00 AM to 9:00 AM and the assigned shift will be communicated in advance. This position may also be required to participate in an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.