Service specialist jobs in Yonkers, New York - Page 3Create job alerts

Administrative Assistant / Customer Service / Remote] - Anywhere in U.Up to $25 per hour - As an Administrative Specialist at Franklin Energy, you will: Follow detailed, standard practices and operating procedures to review and process applications and varied, supporting documents for accuracy and c

Join Our Team as an Admin & Sales Support Specialist at Signarama!. Are you passionate about delivering top-notch customer service and skilled at understanding client needs? As an Admin & Sales Support Specialist at Signarama, you will be the first point of contact for our customers, helping them br

We are seeking a Quality Assurance (QA) Specialist with knowledge in Content Management System and Digital Service Request to join our team. The QA Specialist will collaborate closely with cross-functional teams to develop test strategies, execute test cases, and identify and report defects througho

An exciting opportunity awaits for a Police Records Specialist to provide excellent service to customers and team members, work collaboratively across teams and departments, and respond promptly to inquiries and resolve basic issues.Other duties include gain knowledge of company offerings to better

What Our Retail Sales Specialists Enjoy Most About the RoleEnhancing the customer experience while meeting sales, service, and operational goals. As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing

Customer Service / Remote] - Anywhere in U. Up to $23 per hour / Healthcare benefits - As a Customer Experience Specialist at Archive Resale, you will: Respond to a high volume of customer inquiries via email and chat with empathy and accuracy; Resolve support issues such as order questions, returns

The QA Specialist will perform functions in four district domains, including: Quality Assurance functions to ensure staff meet required OCFS and ACS mandates; Quality Improvement functions to identify learning needs and gaps in service so that staff always strive towards meeting child welfare best p

The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant.Whether they are acting as the “Grill Guru”, the “Fry Fanatic”, or “Guest Service Specialist”, they are focused on hot, fresh, flavorful food, and creating happy guests.

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, Specialist, Service, Retail, Support, Business.

UFC GYM - [Guest Service / Front Desk] As a Membership Specialist at UFC GYM, you'll: Assist potential members in selecting appropriate membership plans; Provide detailed information about gym facilities, services, and programs; Conduct tours of the gym and explain equipment usage; Process membershi

Forge Connections, Elevate Experiences: Become a Junior Customer Engagement Specialist at Atomic Promotions Inc.! Atomic Promotions Inc. , a rapidly growing marketing firm in Yonkers, drives direct outreach for top telecom brands. As the team behind Verizon, we bring fiber internet, TV, and phone services to customers, and we're hiring caring, customer-focused Customer Engagement Specialist - Entry Level to ensure a smooth and satisfying post-enrollment experience. As a Junior Customer Engagement Specialist, you can start a career in client relations with hands-on training and mentorship. The Customer Engagement Specialist will be the main contact for customers, addressing inquiries, resolving concerns, and building relationships. If you're patient, detail-oriented, and thrive in a client-focused role, the Junior Customer Engagement Specialist role is your chance to develop skills and advance in a supportive environment that values customer satisfaction. Who We Are At Atomic Promotions Inc. , we’re driven by a passion for outstanding client experiences and developing top-tier service talent. Based in White Plains, our collaborative, high-performance culture thrives on hands-on training, mentorship, and results—delivering real impact for partners like Verizon while building meaningful careers. What We Are About At Atomic Promotions Inc. , we bring energy and purpose to every customer interaction—connecting communities with fast, reliable Verizon services. Through personalized, ethical support after enrollment, we create meaningful experiences and lasting relationships, all while fostering a team culture that values growth, precision, and genuine care. What Will I Be Doing as a Junior Customer Engagement Specialist? * Serve as the primary point of contact for new and existing Verizon customers acquired through our direct campaigns. * Proactively engage with customers to address inquiries related to billing, service features, account management, and basic technical troubleshooting for services. * Clearly explain Verizon features, benefits, promotions, and account details in a concise and customer-friendly manner. * Resolve service issues efficiently and empathetically, striving for first-contact resolution to ensure high customer satisfaction. * Accurately document all customer interactions, inquiries, and resolutions within our client relationship management (CRM) systems. * Identify and escalate complex customer issues to appropriate Verizon technical support or specialized departments, ensuring proper follow-through. * Build strong, lasting client relationships by delivering exceptional service and acting as a trusted advisor for their Verizon needs. * Stay up-to-date on all Verizon product offerings, new promotions, and industry developments through continuous learning. * Contribute to improved service strategies by providing on-the-ground insights from client interactions and feedback. * Uphold a high standard of professionalism and brand representation for both Atomic Promotions Inc. and the Verizon brand in all client-facing engagements.

Mentor assigned Patient Service Specialists on how to deliver excellent service to patients. The Patient Services Specialist II provides support to the departmental call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagno

The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant.Whether they are acting as the "Grill Guru", the "Fry Fanatic", or "Guest Service Specialist", they are focused on hot, fresh, flavorful food, and creating happy guests.

The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant.Whether they are acting as the "Grill Guru", the "Fry Fanatic", or "Guest Service Specialist", they are focused on hot, fresh, flavorful food, and creating happy guests.

We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. Resolve service issues and customer complaints with professionalism and efficiency. By communicating with and accommodating the voices of customers and co-workers we can d

The Patient Services Specialist II is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication. The Patient Services Specialist II is part of a

Customer Service Specialist I #Full Time #Remote. At 61 st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Customer Service Specialist I is responsible for handling and resolving inc

The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant.Whether they are acting as the "Grill Guru", the "Fry Fanatic", or "Guest Service Specialist", they are focused on hot, fresh, flavorful food, and creating happy guests.

Home Service Specialist II, Lending Client Associate, Lending Client Support Manager, Lending Specialist, Senior Banker, Business Solutions Advisor or Financial Solutions Advisor at Bank of America for 1 year. Analyzes the client's financial needs and applies knowledge of borrowing and banking to re

We are seeking a highly skilled and motivated Customer Service Specialist to join our team.As a Customer Service Specialist, you will be the first point of contact for our customers, providing exceptional service and support.Your primary responsibility will be to resolve customer inquiries, complain

We believe true customer care is more than answering questions its about creating trust, offering peace of mind, and making a meaningful difference in peoples lives. Be a Trusted Partner Provide clear answers and empathetic service as their main point of contact. Start Strong Learn our systems, t

Job Description Metro Eye Care is a busy ophthalmology and optometry practice with 2 office locations. We are seeking hard-working and dedicated individuals to grow with our practice. Excellent patient service, a strong work ethic, and pride in your work will be important attributes, as you will be the face of the practice. Your daily routine will encompass many tasks that can include, but are not limited to the following: • Greet patients and verify all pertinent information including insurance and demographics., • Answer patient calls and direct patients to the proper department., • Schedule and/or reschedule patient appointments., • Collect patient payments, such as copays, surgical fees and refractions fees., • Communicating with insurance companies and patients to obtain patient referrals, authorizations and other information., • Previous experience in healthcare or other related fields, • Proficient on the computer as our EHR and Practice Management systems are cloud based., • Solid communication skills with patients, staff, and doctors., • Strong organizational skills, • Ability to thrive in a a fast-paced environment, • Flexibility in your schedule. Saturday hours are required.

Job DescriptionCompany Description We are seeking a Project Management Office (PMO) Manager or Specialist to establish and maintain robust project management standards, processes, and best practices. This role will ensure that projects are executed efficiently, optimizing resource utilization and aligning with our strategic objectives within the smart factory IT market. The successful candidate will enforce project management discipline across the organization, reviewing and approving project plans, monitoring progress, and proactively identifying and mitigating risks. Job Description RESPONSIBILITIES • Set and maintain project processes are followed effectively, • Manage project documentations, • Monitor projects and ensure projects are within business goals, • Track progress of each project, • Review and approve project plans, • Review projects from creation and development to implementation, • Review financial reports and analyze project trends, • Evaluate project resources and allocate if necessary, • Set a process for potential risks, issues and opportunities for major projects, • Creating reports to executives or management Qualifications JOB REQUIREMENTS • Bachelor’s degree in business or industry-related field, • Minimum 5 years of experience in the industry or acting as a consultant on major projects, • Excellent verbal and written communication skills, • Strong negotiation and problem-solving abilities., • Detail-oriented with the ability to see the big picture, • Thorough understanding of business administration, management, and business forecasting strategies and techniques, • Excellent organizational skills and attention to detail, • Flexible and adaptable to changes, • BILINGUAL IN KOREAN/ENGLISH Additional Information About the Benefits(Full-Time Employees): • Bonus: This position is bonus eligible, • Healthcare: At no-cost premiums for you and eligible dependent (medical, dental, vision, prescription), • 401(k): Retirement Savings Plan with company match, • Additional Perks: complimentary lunch on-site or lunch earning, phone stipend, Company product discounts, service awards, educational support, etc. All your information will be kept confidential according to EEO guidelines.

Display Project Accounting Specialist.Summary: The Display Project Accounting Specialist will be a part of a functioning shared service based project accounting team.This role will be mainly responsible for Accounts Payable, as well as project entry and WBS management.This person will be a critical

Business Development Specialist. Arrowhead Automotive has an immediate job opening for a Business Development Specialist. As a Business Development Specialist, you will not only provide excellent customer service but also generate new business and contribute to marketing and promotional activities.

Reporting to the Store Manager, the Full Time Sales Associate is the customer service specialist of the store.They are responsible to exceed customer expectations by listening to customer needs, finding products that meet their needs, providing in depth product information about the goods they are i

Job Description JEI, a leading global provider and franchisor of supplementary education programs through its network of franchised learning centers, is seeking a Marketing Specialist. We are looking for someone who is comfortable with digital, print, copy, creative, design, and more. The ideal candidate is self-motivated, proactive, has excellent communication & time management skills, and knows how to prioritize. You will be overseeing the company's marketing agenda and managing budgets for our corporate spend and providing reports. You will act as the point of contact for all our digital agencies (SEO, Local SEO, PPC) and related vendors. Not only do you need to be in direct communication with them but also understand if they're meeting the set goals. Knowledge of SEO, Google Ads and Facebook Ads is key. The ideal candidate for this position will work with C-level executives and the web development team. The candidate should have some project management and account management experience as they will also be working with individual franchisees and their marketing strategies. This role may be perfect for you if you're looking to take the next step in your marketing career and take on an opportunity and build it into something much more. This is an in-office, part-time position Monday through Friday (9AM to 3PM EST) with an unpaid hour for lunch ~ 25 total work hours per week. Responsibilities include: • Acting as a liaison between multiple vendors including print and digital, • Overseeing all content including but not limited to social media, website, and press releases, • Working with our international team on our CRM, websites and digital content, • Providing marketing support to our franchisees, • Planning and executing all corporate marketing, • Strategizing with our franchise development on their marketing efforts, • Reporting on projects as well as all marketing campaigns, • Ability to understand marketing analytics and putting together marketing ideas and proposals based on analytics, • Provide constructive criticism on any designs that include, but is not limited to printed designs targeted at end-users, social media graphics for both end-users and sales, web design and web functionality for all users, • Being able to convey the right message and tone with all audiences (franchisees, parents, students, vendors, and coworkers) Qualifications include: • Familiarity with Google Ads & Facebook Ads, • Experience with social media management, • Experience with Google Business Profile, • Knowledge of SEO and content management systems, • PR and reputation management knowledge, • Experience with Adobe Creative Suite and Canva, • Graphic design experience is a plus

Job Description Your Mission: At Garces, Grabler & LeBrocq, we’re not just a law firm—we’re a team on a mission to make a difference. We're looking for a Bilingual Front Desk GGL Ambassador to be the friendly, professional face of our Hackensack office and a vital link between new clients and our legal team. You’ll help fuel client acquisition efforts, provide key administrative support, and guide prospective clients on their journey with us. This is your chance to be the first impression—warm, helpful, and proactive. What You’ll Do: • Be the voice of the firm: answer incoming calls, screen prospective clients, and gather vital info to assess case potential., • Conduct detailed intake interviews and determine the best course of action—internal referral or external resource., • Enter new client leads into our case management system (Smart Advocate) and follow up with precision., • Organize, upload, and manage client documents and legal files., • Schedule appointments and coordinate logistics with our Investigators and Car Service providers., • Translate documents and conversations for Spanish-speaking clients and internal team members., • Keep the client experience running smoothly—communicate with attorneys, paralegals, and departments with clarity and urgency., • Assist with denial disputes and client support tasks as needed., • Represent our values and mission with professionalism, empathy, and a positive attitude. What You Bring: • Bilingual fluency in Spanish & English (required)., • 1+ year of experience in customer service, sales, healthcare, or legal assistance., • Stellar communication skills and active listening ability., • Organizational superpowers and laser-sharp attention to detail., • Tech-savvy—proficient in Microsoft Office and comfortable with case management systems (Smart Advocate a plus!)., • Professional presence and a people-first mindset., • Ability to adapt quickly and juggle multiple priorities with grace., • A strong understanding of—or interest in—personal injury and medical/legal services. Requirements: • High School Diploma or GED, • Ability to sit for long periods and occasionally lift up to 15 lbs, • Must be available for in-person work and occasional travel to other GGL locations, • Flexibility for occasional weekend availability or overtime Perks & Benefits: • Competitive Pay + Bonus Opportunities, • 401(k) + Matching, • Health, Dental, Vision, Life Insurance, • Flexible Spending & Health Savings Accounts, • Paid Time Off & Holidays, • Employee Discounts & Assistance Program, • Fun firm culture: Birthday lunches, holiday parties, summer picnics, and more!, • Access to NJ Devils & Rutgers game tickets Ready to Join the GGL Team? Be part of something bigger. If you're ready to make an impact and grow with a respected NJ law firm, apply now! Compensation: $45,000 - $50,000 yearly Responsibilities: • Assist with other administrative tasks, such as data entry, copying, filing etc., • Plan for company trips and outings and provide itineraries to ensure off-site activities are a success, • Handle deliveries and manage incoming and outgoing mail, • Make appointments for employees and ensure the calendar is current and correct, • Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or informationQualifications:, • Has previous experience with word processing programs and basic computer skills, • 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred, • Has experience answering telephone calls and troubleshooting stressful situations, • High school diploma, G.E.D. or equivalent, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • Bilingual, English - SpanishAbout Company Big enough to win, small enough to care. The law firm Garces, Grabler & LeBrocq matches each attorney with the needs of the client—a personalized approach we’ve found to be a win-win. Our lawyers work as a team to provide expert legal representation for any and all legal matters. Garces, Grabler & LeBrocq is divided into departments by practice area. It’s a structure that gives us an edge over most other law firms in NJ. For more information about the Firm, please visit - - career page at apply directly to the job posting. Or submit your resume to . Compensation & Benefits: 401K, Medical, Vision, Dental coverage, FSA, life, long-term disability insurance, 401K plan match, paid time off policy, Paid Firm closed holidays, discretionary bonus, birthday lunches, holiday parties, and picnics. We take care of our clients; they take care of us! If you want to make a difference, we want you!

Job DescriptionWho is Beauty Barrage? Beauty Barrage is a full-service strategic sales management team with our Field Team servicing doors across North America. Beauty Barrage works with some of the hottest brands in beauty today and provides in-store support in retailers like Sephora, ULTA, Bluemercury, and more! We have over 200+ beauty professionals servicing over 3,000 doors in the U.S. and Canada. We were also named to the Inc. 5000 list of fastest-growing companies. Job Summary: The objective of the Brand Specialist position is to productively support Beauty Barrage’s client brands in various retailers. The Brand Specialist will be responsible for achieving sales targets in an assigned market, cultivating relationships, and driving brand awareness. As a Brand Specialist, you will report to the Field Sales Manager or Brand Executive depending on your market. Our Brand Specialists are expected to be self-starters, results-oriented, and have a passion for the beauty industry. This is a fluctuating, part-time opportunity, with the work schedule varying monthly based on the brands’ needs and distance willing to travel.Job Duties: • Achieve sales goals for assigned brands., • Represent brands within an assigned territory and retailers to drive sales and brand awareness., • Establish and develop strong relationships with the store teams., • Educate and train store staff on brand knowledge., • Execute interactive product demonstrations., • Ensure product merchandising meets company standards., • Provide critical feedback through survey responses., • Leave a positive lasting impression after each store visit.Qualifications:, • Minimum 2 years beauty retail experience, • Passionate about the beauty industry and knowledgeable of the in-store retail environment required., • Strong interpersonal skills and ability to influence., • Must be able to motivate others and work as part of a team., • Must be available on weekends., • Beauty savvy and able to represent the company image that is both polished and professional., • Must own a vehicle and be able to travel within territory., • Ability to occasionally lift and/or move up to 40 pounds.What’s in it for you?, • We hire employees, not just freelancers!, • Competitive Pay, • Accrue PTO, • Health Insurance (when applicable), • Full Scheduling Support, • Brand Founder Appearances!, • Elevated product Education & Training, • Work with multiple brands & retailers in multiple categories of beauty, • Opportunities to grow with a company that is growing 111% year after year Live our Company Core Values!, • Obsessed with success \u007C We over-deliver. We make you look good., • We skip to work \u007C We love what we do because we do what we love., • Evolve or die \u007C We eat the status quo for lunch., • We got the tattoo \u007C This isn't a gig, it's a career., • Embrace the chaos \u007C It might be beauty, but it ain't always pretty., • We've got your back \u007C We fiercely support each other and celebrate every win.

Job DescriptionSalary: 17 Administrative Specialist at Dance With Me Ballroom Studio Are you organized, outgoing, energetic, and passionate about helping others have an amazing experience? Do you love a fast-paced environment where you can grow and have fun? If so, we want YOU to join our team! Who We Are:Dance With Me is a vibrant and growing ballroom dance studio. We pride ourselves on creating a fun, welcoming, and exciting atmosphere for both our staff and students. Youll have the opportunity to be part of something special, learn to dance, and even perform in our events! What We Offer: • Room for growth opportunities to advance within our company., • Learn to dance enjoy learning to ballroom dance!, • Performance opportunities get involved in studio events., • Answer phones and text in a professional and friendly manner., • Provide excellent customer service to students and visitors., • Manage studio schedules and run daily operations., • Attention to detailand the ability to stay organized in a busy environment., • Excellent multitasking skills youll be juggling multiple tasks at once!, • A passion forpeople and creating incredible experiencesfor our students., • A positive attitude and alove for life., • Strongverbal and written Englishcommunication skills. Apply now and lets dance into the future together!

Job Description RESIDENTIAL SUPPORT SPECIALIST - Part-time Salary Range:$16.70 Hr To $17.70 Hourly Weekends Advancing Opportunities, an affiliate with Apis Services is currently seeking qualified candidates to fill the role of Residential Support Specialists (DSP) position part-time in Demarest, NJ Part-time Rate $16.70 base / $17.70 weekends Advancing Opportunities is seeking a caring, compassionate people to provide assistance, supervision, guidance, mentoring and direction to our residents. Our mission is “Achieve full societal participation for all people with disabilities”. Use your talents to assist and teach our consumers, with intellectual and physical disabilities, about: cooking, housekeeping, recreation, shopping, budgeting, healthy living, hygiene, personal medical care, coping skills, social skills, friendship building, and how to utilize their community resources. Make a difference by helping others gain daily living skills, greater independence and autonomy. No experience necessary, we offer paid training Requirements: Valid driver’s license 18 years or older High School Diploma or equivalent Consent to State, Federal Criminal Background Checks; Drug Screen; Pre-Employment Physical, PPD; Complete all orientation, pre-service training as required Why should you work for Advancing Opportunities? ALL employees receive: Weekend Pay Differential $500 Employee Referral Bonus Competitive Wages Paid Training Career Advancement Opportunities Employee discount Programs Daily Pay! Get paid when you need it! Full-time employees also receive: Medical, Dental, and Vision benefits 401k, Life, Disability Insurance Generous Paid Time Off (PTO) Wellness Program, more Who we are: Advancing Opportunities, Inc, an affiliate of Apis Services, is a 501 (c) 3 non-profit organization providing services and supports to people with disabilities and their families so they can live independently. Recognized as one of the leading disability service providers in the state of New Jersey, the agency is committed to person-centered services delivered in the community. Apis Services, Inc. provides administrative services, including recruiting and onboarding new team members for more than 30 for profit and non-profit organizations across the United States so they can focus on their all-important missions. APIS Service, Inc. is a progressive corporation with over 3500 employees nationwide and growing. The employment opportunities we have to offer dedicated and caring career seekers are endless. Join us in helping to make a difference in the lives of the people we serve by providing good people to support the missions they serve. Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Apis Services provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.

Job Description Direct Support Professional – Residential Services Location: Bergen County Job Type: Full-Time Saturday and Sunday 8am-4pm | Wednesday and Thursday 2pm-11pm Salary: $18.50 ABOUT PILLAR CARE CONTINUUM Pillar Care Continuum is dedicated to enhancing the lives of people with disabilities and other special needs by supporting personal growth, independence and participation in the community. Founded in 1953 to meet the needs of children with cerebral palsy and their families, Pillar Care has steadily grown and now delivers life-affirming services to infants, children, adults and their families throughout northern New Jersey through 27 program locations. Pillar Care provides specialized programs to meet a wide range of educational, therapeutic, and social needs of people with various disabilities. The agency serves over 1,650 families each year and employs 700 full- and part-time employees. ABOUT THE OPPORTUNITY Join our team and make a difference in the lives of adults with intellectual and developmental disabilities. As a Residential Care Assistant/Direct Support Specialist, you’ll provide compassionate support to help residents live their best lives. Your role includes assisting with daily activities such as hygiene, meals, and medication, creating a comfortable home environment, and fostering meaningful family and community connections. KEY RESPONSIBILITIES: • Engages residents in activities of daily living to the extent of their ability and supports individual needs in areas of shopping, meal preparation, cleaning, bathing, dressing, toileting, feeding, grooming and hygiene., • Supports individual health and service plans (HSP/ISP) or other goals and objectives; regularly observe, identify, document and report changes in health and / behavior., • Perform household chores as needed and assist residents to determine social, recreational, or educational activities of choice., • Adhering to standard health precautions, ensure well-being of residents by monitoring individual health, administering medication as prescribed., • Inspects individual equipment and furnishings for proper functioning and reports malfunctions to supervisor., • Ensure that safe and reliable transportation is available to residents. Drives van or other vehicle; escorts residents to scheduled programs or other activities, recreational opportunities, or medical appointments as assigned by supervisor., • Prepares and communicates written progress notes relating to medication administration, individual daily activities, medical emergencies and other related areas as required by supervisor., • Interacts with residents’ family members and friends, facilitate communications and engagement within the community., • Attending and participating in staff meetings may assist residents to participate in house meetings, • Performs other related tasks as required by Group Home Manager, • Maintain a clean and safe working environment; rotation of household chores and adhere to standard health precautions., • At least 18 years of age (Insurance Purposes), • HS Diploma or GED, • 1-2 Years of successful employment with the same establishment or agency, • 1 year experience supporting adults/children with developmental disabilities preferred, • Successful completion of criminal background history and fingerprint examination, • Valid driver's license with fewer than 4 points. To be considered for the role, all applicants must be willing to undergo the terms prior to employment: • Must successfully complete a criminal background check and receive clearance from the Department of Human Services, confirming they are not disqualified, before beginning work with individuals served by the organization., • Must consent to having their name checked against the Central Registry of Offenders Against Individuals with Developmental Disabilities., • Must submit to drug testing prior to their start date., • Required to complete an application for a name check against the Child Abuse Registry Information (CARI)., • Required to complete an application to have their name checked against the Child Abuse Registry Information (CARI). Pillar Care Continuum is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. If you would like to learn more about our Residential Services: Pillar Care | Residential Services

Job Description The Unaccompanied Children Program provides long term and transitional residential care and other supportive services to Unaccompanied Children (UC) who are under legal custody of the Federal Government. Working in collaboration with the federal Office of Refugee Resettlement, ORR, our program provides a safe and nurturing environment for youth in a Basic Shelter program located at our licensed residential facilities as well as a Transitional Foster Care program in foster homes in the Bronx, Brooklyn, Queens and Westchester. In all programs, we provide therapeutic, medical and educational services, as well as other supports that youth need to achieve success through an array of strength-based and targeted interventions as we link them with family members and/or other sponsors in the United States. We want all children we support to move forward with their lives and thrive. About the Role The Case Manager work directly on the reunification process of the child along other stakeholders as per ORR Policy and Regulations. The Case Manager ensure all the child needs (medical, legal, educational, and emotional,) are meet while in care. The caseload assigned as per ORR regulations is up to 8 cases per case manager. What You’ll Do · Case management responsibilities include all necessary tasks as required by the Federal Office of Refugee Resettlement. · Works closely with Unification Specialist (TPG) to ensure timely and safe reunification process for all minors in care abiding by ORR Field Guidance 24. · Develops and maintains contact with youth and their service providers for medical, social, educational, and other related service needs. · Follow up with legal service providers regarding the timely submission of any documentation or correspondence needed for the legal relief process. · Maintains professional and timely communication with stakeholders including , GDIT, Legal Service Provider, The Young Center, ICE regarding the child case. · Performs discharge and release functions to ensure that each youth has a safe, appropriate and prompt release plan. · Documents weekly client contacts and maintain case files up to date and audit ready in accordance with regulations. Ensure all ORR, OCFS, and Education mandates and requirements are met. · Works collaboratively with the Clinical Team in approaching each child’s case. · Ensure that home visits to foster parents occur, assessing for comfort and safety of the child and that all pertinent information is relayed appropriately to foster parents. · Participates and attends all required weekly staffing with GDIT/ORR and program related meetings. · Maintains knowledge of issues affecting UC and provide immediate support in tandem with clinical when needed. · Collaborate with all other POH departments and maintain closely communication to ensure a holistic approach to meeting the child needs. · Supports and participates in individual and group supervision. · Participates in the implementation of PBIS to promote and reinforce a positive social culture with all people supported and staff at POH. · Some evening and weekend hours as per ORR mandates. · Performs other duties as assigned. Your Qualifications · Bachelors in a Human Services field. · Minimum one year of experience in case management field (preferred). · Knowledge of child welfare and immigration-related legislation. · Excellent verbal, and written communication and organizational skills are essential. · Proficient in Microsoft Office suite, knowledge of MyEvolv recommended · Bilingual (English/Spanish) a must · Valid Driver's License with a clean driving record Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibility No Work Environment: Office/Field for foster home visits Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday in office (, 4 days in office, 1 day remote) including assigned weekend coverage (remote). A few times a month, case managers might be assigned in advance a 2pm-10pm shift (remote) to ensure 7-day case management services as required by ORR. The office is located in Brooklyn, NY. Additional Requirements: · Authorized to work in the U.S. · Ability to travel to other Rising Ground sites if required for meetings or trainings. Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.