Resident Manager
1 month ago
New York
Job Description The Resident Manager will be responsible for the day-to day operations of the property while emphasizing a positive response to concerns of residents and clients. Some of those responsibilities will entail but are not limited to common area and apartment repairs in the scope of plumbing, electrical, HVAC, carpentry, painting and appliances. Further oversight of the building’s curb appeal through building exterior inspections, cleaning and grounds maintenance is required. Customer service and attention to detail are critical skills to ensure the satisfaction of the building’s residents. Responsibilities may also include facilitating special projects as assigned by upper management.*Please note overtime may be required and the shift may change at any time due to operational needs. CORE RESPONSIBILITIES: • Supervise and lead team’s response to residents’ maintenance requests in a timely manner by diagnosing and repairing HVAC PTAC/Heat-Pump units, appliances, electrical, waste management, and plumbing systems in a manner consistent with Gotham operating procedures and with the intent to reduce recurring problems. Follow through to ensure issues are resolved and provide timely updates to residents/management as needed., • Maintain Gotham customer service standards., • Ensure vacant apartments are made move-in ready in a timely manner., • Interface with Maintenance staff, Assistant Resident Manager, Community Manager, Director of Facilities, Property Management Team, Vendors, and Residents to coordinate daily activities at the building., • Use BuildingLink to view, add notes to, and close maintenance requests., • Monitor Building Management Systems e.g. ‘Automated Logic or like’ to view, acknowledge and attend to system alerts, and ensure the building systems are operating as designed. Report any critical issues to upper Management., • Ensure safety standards including environmental procedures, lockout/tagout, mold awareness programs, safe work practices, and emergency response procedures are maintained., • Establish repair/maintenance schedules for written property and preventive maintenance program provided by Director of Facilities and ensure they are adhered to., • Attend and complete all required safety trainings, staff development programs, and staff meetings, provide maintenance staff trainings as needed., • Adhere to all regulatory requirements and conducts daily/weekly/monthly/quarterly/yearly inspections of all buildings and grounds to ensure compliance with governmental policies and procedures., • Maintain an inventory of supplies and tools sufficient for providing the appropriate level of service., • Inspect buildings back of the house equipment and common areas on a daily/weekly basis to identify and address any maintenance needs., • Perform and/or oversee the inspections of residents units such as move-ins, move-outs, or annuals., • Foster a work environment that promotes energy conservation and continuous improvement of engineering functions., • Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Gotham’s standards, as required by the employee handbook., • Perform other duties as directed. WORK ENVIRONMENT AND PHYSICAL DEMANDS: • Indoor and outdoor hi-rise maintenance environment consisting of, but not limited to, exposure to moving mechanical parts, heights, toxic or caustic chemicals, pets, and loud noises., • Must be able to endure walking, squatting, bending, balancing, climbing, kneeling, crawling and prolonged standing., • Vision requirements include both close range and long distance vision., • Must be able to lift 50 lbs. independently and assist in lifting weights exceeding 50 lbs., • Must be able stand for extended periods of time (4-6 hours per shift) and lift tables, chairs, etc., • Must be able to climb ladders and crawl into confined spaces., • Must be able to utilize power and hand tools. REQUIREMENTS AND QUALIFICATIONS: • High School diploma or equivalency (GED) (required)., • 3-5+ Years of recent hands-on related experience in the property management industry (preferred)., • 2-3+ Years of Supervisory experience (preferred)., • Facilities/Operations experience with strong working knowledge of building systems and NYC Local Codes/Laws., • Proficiently skilled in plumbing, electrical, mechanical, and basic carpentry/construction (required)., • Excellent client service, positive, friendly, outgoing, and attentive demeanor., • Strong communication skills, interpersonal skills and problem-solving skills., • Ability to manage multiple projects and work independently and with others., • Strong organizational, time-management, and supervisory skills with attention to detail., • Comprehensive knowledge of industry standard software systems (BMS, BuildingLink, LogCheck, Procore, etc.), • FDNY Certificate of Fitness: S-12 (Sprinkler); S-13 (Standpipe); S-95 (Fire Alarm Systems); (required)., • FDNY Certificate of Fitness: P-99 (Low PSI Burner Operator); F-01 (Fire Guard Impairment); G-60 (Hot Works); P-98 Fuel-Oil Piping and Storage System; (preferred or required depending on operational needs)., • Reliable, punctual, and regular in attendance., • Must be able to respond to emergencies and work 40 hours per week with flexible hours including nights, weekends, and holidays., • Fluent in English. BENEFITS AND FEATURES: • Training and development programs, • Local Union Benefits including: Medical, Dental, Life & Disability, Paid Time Off, 401(K).Company DescriptionFounded in 1912, Gotham is a New York real estate developer, owner and property manager delivering smart and stylish life experiences that transform the buildings and neighborhoods where residents live, work, shop and dine. Its three business divisions, Gotham Development, Gotham Properties, and Gotham Hospitality, offer a diverse and evolving portfolio of luxury rentals, condominiums, retail and mixed-use spaces, a full-service property management business, and the artisanal food hall Gotham Market at The Ashland. Gotham has over 100 years of experience constructing and developing high quality mixed-use buildings throughout New York. Gotham’s long track record of success in developing homes for low, moderate, and middle income residents in New York City is possible thanks to successful partnerships with public agencies, not-for-profits, other developers and land owners. Following development and construction, Gotham’s in-house property management division seamlessly transitions into ongoing building and community management, operating vibrant and engaging communities in the neighborhoods it builds in. Gotham is an equal opportunity employer. Gotham does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or other applicable legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.Founded in 1912, Gotham is a New York real estate developer, owner and property manager delivering smart and stylish life experiences that transform the buildings and neighborhoods where residents live, work, shop and dine. Its three business divisions, Gotham Development, Gotham Properties, and Gotham Hospitality, offer a diverse and evolving portfolio of luxury rentals, condominiums, retail and mixed-use spaces, a full-service property management business, and the artisanal food hall Gotham Market at The Ashland.\r\n\r\nGotham has over 100 years of experience constructing and developing high quality mixed-use buildings throughout New York. Gotham’s long track record of success in developing homes for low, moderate, and middle income residents in New York City is possible thanks to successful partnerships with public agencies, not-for-profits, other developers and land owners. Following development and construction, Gotham’s in-house property management division seamlessly transitions into ongoing building and community management, operating vibrant and engaging communities in the neighborhoods it builds in.\r\n\r\nGotham is an equal opportunity employer. Gotham does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or other applicable legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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