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Job Description Join Our Team at Traver Connect – Outbound Call Specialist At Traver Connect, our motto "Experience Matters" reflects our commitment to exceptional customer service and the way we do business. We empower our team members to take ownership of their success while working together to deliver results. We’re looking for professionals who are proactive, performance-driven, and thrive on helping others—because excellence is our standard. We provide customer retention solutions to the automotive industry, partnering with manufacturers and dealerships across the U.S. Some of our key services include: • Outbound Customer Retention Campaigns, • Appointment Scheduling, • Service Follow-ups Note: Only fully completed applications will be considered. Work From Home Requirements: • DSL or Fiber internet connection, • Webcam for training and coaching, • Windows 10/11 desktop or laptop (Macs, Notebooks, and Chromebooks are not compatible), • Intel i5 8th gen+ or AMD Ryzen 5+ with 8GB+ RAM, • 200 GB+ Hard Drive or SSD, • Quiet, distraction-free workspace, • Dual Monitors, • Noise-canceling headset Why Work With Us? Traver Connect is a people-first company focused on delivering high-level customer experiences. Our success is built on the talent, dedication, and passion of our team. We’re looking for someone who: • Thrives in a team setting but can work independently, • Is organized, detail-oriented, and efficient, • Has strong communication and listening skills, • Manages time effectively and can prioritize tasks, • Brings a positive attitude and eagerness to learn, • Remote, live, one-on-one training with a dedicated trainer, • 1-week training program (Mon–Fri, 8 AM–5 PM CST with breaks) Required Hours: • Full-time (up to 40 hours per week), • Rotating Saturdays required, with a weekday off in exchange, • Punctuality and reliability are essential Responsibilities: As an Outbound Call Specialist, you'll contact customers on behalf of dealerships to drive service engagement and improve retention. Specific tasks include: • Making outbound calls to schedule service appointments, • Informing customers about recall notices and maintenance needs, • Following up on previously recommended services, • Engaging customers with a professional, friendly tone, • Documenting interactions and updating CRM systems accurately, • Communicating via phone and written channels as needed, • Achieving daily/weekly call and conversion goals, • Performing other duties as assigned Qualifications: • High School Diploma (Associate’s Degree a plus), • Friendly, confident phone presence, • Availability for rotating Saturdays, • Ability to multitask and work with multiple software systems, • Self-motivated and goal-oriented, • Experience in outbound calls, appointment setting, or automotive industry preferred, • Proven ability to convert outreach into results is a plus, • Bilingual (Spanish/English) is a plus Compensation and Payroll: • Base pay starts at $18/hour, plus performance-based incentives, • Paid semi-monthly (15th and last day of each month) Benefits: • Paid Training, • Medical, Dental, and Vision Plans, • Paid Time Off (Vacation and Sick), • Urgent Care Membership, • Company-paid Long-Term Disability, • Optional Short-Term Disability, • Company-paid Life Insurance, • 401(k) with Company Match About Traver Connect: Based in Richardson, TX, Traver Connect delivers industry-leading BDC solutions for automobile dealerships. Our software and training services help drive revenue by converting leads into results—both in Sales and Service. We offer remote and on-site training backed by a team of experienced professionals. How to Apply: Please submit your application via our website. No phone calls, please. Equal Opportunity Employer Traver Connect is proud to be an Equal Opportunity Employer. All applicants will be considered fairly without regard to race, religion, gender, sexual orientation, or other protected status.