Medical Office Referral Coordinator
9 days ago
Jacksonville
Job Description We are seeking a friendly, detail-oriented Referral Coordinator / Patient Communication Specialist to join our front-office team. This role is responsible for managing incoming referrals, scheduling patients, and assisting with daily phone calls to ensure a seamless and positive patient experience. The ideal candidate thrives in a fast-paced setting, communicates clearly and professionally, and enjoys helping patients navigate their care. Key Responsibilities • Process incoming referrals from other offices, ensuring all necessary records and authorizations are received., • Accurately enter patient demographics and referral details into the EMR., • Answer incoming calls and respond to patient questions regarding appointments, referrals, and general information., • Coordinate closely with scheduling and clinical teams to ensure timely patient appointments., • Follow up on pending authorizations and incomplete referrals., • Maintain organized tracking systems for referrals and call logs., • Prior medical office experience required (orthopedic or pain management preferred)., • Strong knowledge of referral workflows, insurance verification, and medical terminology., • Excellent communication and multitasking skills., • Proficiency with EMR systems (experience with ProviderFlow or Leading Reach a plus)., • Reliable, organized, and able to work well in a collaborative team., • Competitive hourly pay (based on experience), • Paid time off and holidays, • Health, dental, and vision insurance, • Supportive, growth-oriented team environment Company DescriptionOrtho One is a leading orthopedic and pain management group with multiple locations throughout Jacksonville and Orlando. We are committed to providing exceptional, compassionate care to every patient while maintaining a supportive, team-oriented environment for our staff.Ortho One is a leading orthopedic and pain management group with multiple locations throughout Jacksonville and Orlando. We are committed to providing exceptional, compassionate care to every patient while maintaining a supportive, team-oriented environment for our staff.