Desktop Support Technician II
9 days ago
Irving
Job Description We are looking for a skilled Desktop Support Technician II to join our team in Irving, Texas. In this long-term contract position, you will play a key role in providing technical support to end-users, ensuring the smooth operation and maintenance of hardware, software, and devices. This is an excellent opportunity to work in a dynamic environment within the mortgage industry. Title: IT Support Specialist Location: Irving, Tx Pay: $25-30 per hour Duration: 6 Month Contract to Hire Responsibilities: • Evaluate hardware and software requests, offering solutions that align with business needs and corporate standards while maintaining proper documentation., • Configure and maintain end-user environments, including setting up new hardware, addressing virus alerts, installing software updates, and conducting tests., • Deliver direct technical support to users by restoring services, conducting training sessions, and coordinating warranty repairs with third-party vendors., • Install, support, and retire hardware such as desktops, laptops, monitors, printers, and mobile devices, ensuring proper software installation and secure data wiping before reissue., • Develop and update documentation for troubleshooting processes and incident resolution, while identifying opportunities for process improvements., • Assist with facility moves and ensure all equipment is set up correctly under supervision., • Ensure compliance with company policies and regulations, escalating concerns when necessary., • Troubleshoot user issues by analyzing the end-user environment and related technologies, resolving most common problems efficiently., • Maintain professionalism and composure in high-pressure situations, providing courteous and tactful assistance to clients and colleagues., • Investigate client issues to identify root causes, ensuring a client-focused approach in all interactions., • Demonstrated knowledge of standard end-user hardware and software, with the ability to address and resolve common issues., • Proficiency in supporting A/V equipment, conference room technology, and MacBooks within enterprise environments., • Basic understanding of network connectivity and infrastructure., • Ability to learn and utilize company-specific applications and technologies effectively., • General knowledge of business processes, allowing prioritization of critical user areas or applications., • Strong communication skills to manage client interactions, especially during stressful or unclear situations., • Familiarity with PC desktops, workstations, Active Directory, and Windows 10., • Experience with desktop imaging and hardware troubleshooting.