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Overview\n If you are a highly motivated individual with an active, unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of “Powering Prosperity Around the World” by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. \n \n Responsibilities: \n\n • This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers.\n, • Help TurboTax customers who are working on their tax returns or have delegated their tax returns with:\n \n, • Tax advice\n, • Full Service return preparation and signature\n, • Product/software inquires\n, • Tax calculations\n \n, • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation.\n, • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.\n, • Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.\n, • Document customer interactions\n, • Work continuously toward meeting company KPI metrics and Big Bet Goals.\n, • Participate in pilot testing, projects, and experience validations, as needed.\n, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time\n\n \n Qualifications: \n\n • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.\n, • 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software.\n, • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.\n, • Must possess an active Preparer Tax Identification Number (PTIN).\n, • Must be willing and available to work a minimum of 20 hours per week.\n, • Working knowledge of Circular 230.\n, • Proficient with technology; solid knowledge of computer operations and software.\n, • Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.\n, • Excellent verbal and written communication skills\n, • Critical thinking, problem solving, research skills, and determination.\n, • Ability to work in a fast-paced environment with minimal supervision.\n, • Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.\n, • Bilingual (English/Spanish) communication skills (written & spoken) a plus\n, • Must reside in the United States.\n\n \n Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is \n Bay Area California $28.74 - $36.72 \n Southern California $28.74 - $36.72 \n Colorado $27.37 - $34.97 \n Hawaii $28.74 - $36.72 \n Illinois $27.37 - $34.97 \n Maine $24.63 - $31.47 \n Maryland $27.37 - $34.97 \n Massachusetts $28.74 - $36.72 \n Minnesota $24.63 - $31.47 \n New Jersey $28.74 - $36.72 \n New York $28.74 - $36.72 \n Ohio $24.63 - $31.47 \n Vermont $27.37 - $34.97 \n Virginia $27.37 - $34.97 \n Washington $28.74 - $36.72 \n Washington DC $27.37 - $34.97 \n This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Overview\n If you are a highly motivated individual with an active, unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of “Powering Prosperity Around the World” by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. \n \n Responsibilities: \n\n • This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers.\n, • Help TurboTax customers who are working on their tax returns or have delegated their tax returns with:\n \n, • Tax advice\n, • Full Service return preparation and signature\n, • Product/software inquires\n, • Tax calculations\n \n, • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation.\n, • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.\n, • Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.\n, • Document customer interactions\n, • Work continuously toward meeting company KPI metrics and Big Bet Goals.\n, • Participate in pilot testing, projects, and experience validations, as needed.\n, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time\n\n \n Qualifications: \n\n • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.\n, • 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software.\n, • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.\n, • Must possess an active Preparer Tax Identification Number (PTIN).\n, • Must be willing and available to work a minimum of 20 hours per week.\n, • Working knowledge of Circular 230.\n, • Proficient with technology; solid knowledge of computer operations and software.\n, • Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.\n, • Excellent verbal and written communication skills\n, • Critical thinking, problem solving, research skills, and determination.\n, • Ability to work in a fast-paced environment with minimal supervision.\n, • Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.\n, • Bilingual (English/Spanish) communication skills (written & spoken) a plus\n, • Must reside in the United States.\n\n \n Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is \n Bay Area California $28.74 - $36.72 \n Southern California $28.74 - $36.72 \n Colorado $27.37 - $34.97 \n Hawaii $28.74 - $36.72 \n Illinois $27.37 - $34.97 \n Maine $24.63 - $31.47 \n Maryland $27.37 - $34.97 \n Massachusetts $28.74 - $36.72 \n Minnesota $24.63 - $31.47 \n New Jersey $28.74 - $36.72 \n New York $28.74 - $36.72 \n Ohio $24.63 - $31.47 \n Vermont $27.37 - $34.97 \n Virginia $27.37 - $34.97 \n Washington $28.74 - $36.72 \n Washington DC $27.37 - $34.97 \n This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Overview\n If you are a highly motivated individual with an active, unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of “Powering Prosperity Around the World” by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. \n \n Responsibilities: \n\n • This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers.\n, • Help TurboTax customers who are working on their tax returns or have delegated their tax returns with:\n \n, • Tax advice\n, • Full Service return preparation and signature\n, • Product/software inquires\n, • Tax calculations\n \n, • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation.\n, • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.\n, • Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.\n, • Document customer interactions\n, • Work continuously toward meeting company KPI metrics and Big Bet Goals.\n, • Participate in pilot testing, projects, and experience validations, as needed.\n, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time\n\n \n Qualifications: \n\n • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.\n, • 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software.\n, • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.\n, • Must possess an active Preparer Tax Identification Number (PTIN).\n, • Must be willing and available to work a minimum of 20 hours per week.\n, • Working knowledge of Circular 230.\n, • Proficient with technology; solid knowledge of computer operations and software.\n, • Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.\n, • Excellent verbal and written communication skills\n, • Critical thinking, problem solving, research skills, and determination.\n, • Ability to work in a fast-paced environment with minimal supervision.\n, • Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.\n, • Bilingual (English/Spanish) communication skills (written & spoken) a plus\n, • Must reside in the United States.\n\n \n Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is \n Bay Area California $28.74 - $36.72 \n Southern California $28.74 - $36.72 \n Colorado $27.37 - $34.97 \n Hawaii $28.74 - $36.72 \n Illinois $27.37 - $34.97 \n Maine $24.63 - $31.47 \n Maryland $27.37 - $34.97 \n Massachusetts $28.74 - $36.72 \n Minnesota $24.63 - $31.47 \n New Jersey $28.74 - $36.72 \n New York $28.74 - $36.72 \n Ohio $24.63 - $31.47 \n Vermont $27.37 - $34.97 \n Virginia $27.37 - $34.97 \n Washington $28.74 - $36.72 \n Washington DC $27.37 - $34.97 \n This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Job DescriptionDescription: Nemean Solutions, headquartered in Sierra Vista, AZ, is a certified SBA 8(a) Native Hawaiian Organization (NHO) and veteran-operated company providing advanced Military Intelligence, Enterprise and Cloud IT services, Cybersecurity, Special Operations Forces (SOF) Exercise and Training, and niche Program Support and Professional Services to Federal and State Agencies supporting the US Government Defense, Intelligence and Aerospace sectors. Job Overview: As a Patriot Systems Analyst, responsible for preparing and reviewing program documentation to support planning efforts and MT adequacy-of-document findings. Analyze systems and/or program requirements and objectives to characterize all issues and objectives to be evaluated. Evaluate and track Software Investigative Reports (SIRs). Support Development of Post Deployment Build Test Plans for Developmental Test and Evaluation of various Patriot Subtests. Review Missile Firing Test plans. Support Development of Test Reports and Program Briefings. Prepare and track Test Incident Reports (TIRs). Provide Joint Analysis Team (JAT) support for Patriot Program test activities to include pretest briefings, test planning, test conduct, test monitoring, and post-test reporting and briefing activities. Support Hours: Applicant shall be available during core work hours as established the Government customer. Essential Duties & Responsibilities: • Interface with the customer on a regular basis to ensure project completion, • Provide regular reporting to customers and management., • Provide technical guidance and direction to team members., • Performs data analysis processes to determine whether the results of a given test conform to the requirements of that test and whether the data satisfies its intended use and user needs., • Works autonomously to provide reports, services and products directly to the customer without management oversight., • Exercises discretion and independent judgment to accomplish goals set forth by mission objectives, policies and training procedures., • Performs data analysis processes that encompass software-based systems, computer software, hardware, interfaces, firmware, microcode, and documentation., • Assists with routine assignments that normally require conferring with end users to analyze requirements, such as forms of data input, how data is manipulated and summarized, and how reports are to be formatted., • Provides technical expertise in system requirement definition, technical test design, test plan development, test instrumentation coordination/integration, test execution/investigation, data analysis, and test result reporting., • Develops range test support documentation and data analysis plans., • Provides test bed configuration management., • Prepares test status/progress reports, and prepares/presents technical test assessments on system performance, • Research system threats and provides threat /target coordination, • Responsibilities include assisting in test planning, test execution, interpreting test requirements for test implementation, test monitoring, and data collection efforts., • Coordinates test bed configurations and require range support elements for test sites., • Schedules site test set-up/break-down, courier service, test monitoring, test conduct, analysis, briefings, and post-test data distribution., • Other duties as assigned or required. Competencies: • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent organizational skills and attention to detail., • Excellent time management skills with a proven ability to meet deadlines., • Strong analytical and problem-solving skills., • Ability to prioritize tasks and to delegate them when appropriate., • Ability to function well in a high-paced and at times stressful environment.Requirements: Minimum Requirements/Education: • Bachelor of Science in Engineering, Mathematics, Computer Sciences, or Physics., • Strong analytical and writing skills., • Able to work well on a team., • Must be a U.S. Citizen due to contractual requirements. Security Requirement: • Active Secret Clearance with TS eligibility. What Nemean Solutions, LLC offers: Medical, Dental, and Vision insurance plans, Paid Time Off, sick leave, 401k Retirement Savings plan with company match, and more. Nemean Solutions is proud to be a Veteran friendly employer and provides Equal Employment Opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Equal Opportunity for VEVRAA Protected Veterans. Nemean Solutions, LLC will not discriminate against employees and job applicants who inquire about, discuss or disclose compensation information. We are a Virginia Values Veterans (V3) Certified Employer and strongly encourage applications from veterans, transitioning service members, and military spouses.

Job DescriptionDescription: Job Summary: Riverside Technologies, Inc. (RTI) is seeking a skilled Field Services Technician to join our team. In this role, you will provide hardware and networking support, with a specific focus on cabling infrastructure. You will be responsible for installing, modifying, and repairing computer hardware, as well as running and terminating complex cabling systems. This role also includes a variety of other projects. If you enjoy traveling, working in a fast-paced environment, and have strong technical skills, we welcome your application What You’ll Be Doing: • Cabling Infrastructure: Pulling cable, establishing pathways, and following industry best practices for navigation and stringing., • Termination & Testing: Terminating and testing Cat 6 and Fiber Optic cables, as well as coaxial cable and modular vs. non-modular patch panels., • Installations: Installing J-hooks, support rings, cable slings, cable trays, ladder racks, conduits, and raceways., • Hardware Support: Providing onsite support for desktops, laptops, and servers, including installs, moves, adds, and changes., • Diagnostics: Maintaining daily performance of systems, running diagnostic programs, and identifying hardware/software problems., • Customer Communication: Communicating accurately and professionally with customers regarding repair steps, parts ordered, and estimated completion times., • Inventory: Performing inventory management and maintaining a working knowledge of all operating standards and practices. Requirements: What You’ll Need to Be Successful: • Cabling Experience: Prior experience running and terminating Cat 6 and Fiber Optic cable is highly desired., • Electrical Knowledge: Previous experience with electrical systems (specifically Low Voltage) is highly desired., • Certifications: BICSI certification is a plus (we provide support to obtain this within your first 60 days); A+ certification is highly desired., • Travel: Ability to travel 50% of the time, both in and out of state, including overnight stays., • Physical Ability: Must be able to lift up to 50 lbs., use proper lifting techniques, climb ladders, and work comfortably at heights of 3–40 ft., • Soft Skills: Exceptional organizational skills, professional presence, and the ability to work efficiently both in a team and independently., • Requirements: High school diploma (or GED), reliable transportation, and a valid driver’s license with an exceptional driving record., • Screening: Must be able to pass a drug screening and background check. About Us: Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions—managed services, IT hardware, warehouse services, and technology deployment—we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started out working primarily within the education industry. After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance and expert communications from beginning to end. Our team is one of a kind. What You Can Look Forward to: RTI offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan. In addition to the basics, we offer: • Company Vehicle: We provide a company vehicle for job-related travel., • Travel Perks: Keep your travel loyalty points and receive a daily per diem while traveling overnight., • Career Growth: We invest in our team by providing support and coverage for professional certifications (including BICSI)., • Tools for Success: We ensure you have the high-quality tools necessary to get the job done right. Our Core Values: • PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges., • CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges., • TEAMWORK: A team-centric environment – we thrive on working with others to reach a common goal.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We’re looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you’ll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You’ll be responsible for the performance, development, and success of a team of 15–25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 entry-level customer service agents handling inbound calls., • Coach and develop team members on service standards, processes, and best practices., • Monitor and improve performance metrics, KPIs, and productivity benchmarks., • Foster a culture of accountability, continuous improvement, and excellence., • Oversee workforce management, including scheduling and goal setting., • Develop strategies to ensure high levels of customer satisfaction., • Motivate the team to identify and maximize sales opportunities., • Review and submit weekly payroll to ensure accuracy., • Drive revenue and profitability growth within the call center., • Track and analyze team and individual performance to identify trends and improvement areas., • Communicate updates and process changes clearly and effectively., • Provide regular feedback and coaching to agents on performance and development., • Collaborate with departments such as QA, Training, IT, and Recruiting., • Implement and audit quality assurance strategies to maintain service excellence., • Manage hiring, onboarding, coaching, and, when necessary, terminations., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform additional duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of total call center experience or 1 year in a management role., • Associate’s degree or equivalent combination of education and experience., • Strong interpersonal and communication skills., • Proven supervisory experience with a focus on staff development., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Demonstrated ability to drive performance and meet sales goals., • Familiarity with call center tools and technologies for KPI and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking abilities., • Ability to adapt and thrive in a fast-paced, high-pressure environment., • Clear and practical written and verbal communication skills., • A proactive, solution-oriented mindset with a drive for continuous improvement., • Ability to independently prioritize tasks and implement effective solutions., • Strong accountability and performance management capabilities.

Job DescriptionThis Job at a Glance • Job Reference Id: ORD-210658-MD-NM, • Title: MD, • Dates Needed: Ongoing, • Shift Type: Day Shift; 24-Hour Call, • Assignment Type: Clinic; Full Scope, • Call Required: Yes, • Board Certification Required: Yes, • Job Duration: LocumsAbout the Facility This facility provides comprehensive obstetric and gynecologic services, supporting approximately 1,500 deliveries annually with established protocols for both routine and emergency maternal care. The facility operates without NICU capabilities and maintains modern equipment and experienced support staff to facilitate quality delivery and gynecologic care. Clinical operations are conducted on-site in accordance with day shift and 24-hour call coverage requirements. About the Facility Location Las Cruces offers clinicians on assignment access to a range of outdoor, cultural, and historical experiences suited to varied interests. Destinations include White Sands National Park, the Organ Mountains, and the historic village of Mesilla, alongside the Dripping Springs Natural Area and guided hiking opportunities. Cultural attractions include New Mexico State University, the New Mexico Farm and Ranch Heritage Museum, a well-regarded farmers and crafts market, local wineries, and the Mesilla Valley Maze in nearby Fairacres, providing diverse options during time away from clinical responsibilities. About the Clinician's Workday Clinicians in this role will provide comprehensive obstetric and gynecologic services, managing approximately 1,500 deliveries annually and seeing 25 patients per day in clinic settings. Primary responsibilities include delivering full scope maternal care through both inpatient and outpatient services, performing routine gynecologic procedures, and managing labor and delivery cases during day shifts and 24-hour call periods. Rounding and admissions are required as clinically indicated, and clinical documentation must be maintained through electronic medical record systems. Board certification in Obstetrics and Gynecology is required for all clinicians considered for this position. Additional Job Details • Case Load/PPD: 25 PPD; 1,500 deliveries per year, • Patient Population: Adults, • Location Type: On-Site, • Government: No Why choose LocumTenens.com? Our services are 100% free for clinicians and are designed for a seamless experience with every assignment: • Precision job matching with proprietary algorithm, • Rapid credentialing with Axuall Digital Wallet, • Concierge support with a dedicated clinician deployment specialist, • Digital hub for assignment details\nCompany Description LocumTenens.com specializes in the temporary placement of physicians, CRNAs, physician assistants, nurse practitioners, psychologists and social workers at healthcare facilities across the U.S. As the industry’s most-visited job board, LocumTenens.com helps healthcare organizations connect with the professionals they need to ensure patients have access to quality care. Since 1995, LocumTenens.com has been your full-service locum tenens agency. The need has never been greater to connect great clinicians and great healthcare facilities. Our recruiters work on specialty teams and focus only on one specialty. This way, our medical recruiters learn the ins-and-outs and become recruiting specialists in each area. That's what we do. Every day. LocumTenens.com specializes in the temporary placement of physicians, CRNAs, physician assistants, nurse practitioners, psychologists and social workers at healthcare facilities across the U.S. As the industry’s most-visited job board, LocumTenens.com helps healthcare organizations connect with the professionals they need to ensure patients have access to quality care.\r\n\r\nSince 1995, LocumTenens.com has been your full-service locum tenens agency. The need has never been greater to connect great clinicians and great healthcare facilities. Our recruiters work on specialty teams and focus only on one specialty. This way, our medical recruiters learn the ins-and-outs and become recruiting specialists in each area.\r\n\r\nThat's what we do. Every day.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this role you will be responsible for onboarding processes, training delivery, and material and curriculum development. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. A background in call center customer service or sales or experience in group instruction in a corporate classroom setting required. This is a full-time, local, on-site position and requires employees to report to work at our Jacksonville contact center. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Provide onboarding training for the newest members of our customer service and sales team and work with representatives to improve ongoing performance., • Facilitate classroom-style training on products, services, techniques, systems, and processes., • Assists in planning, conducting, coordinating, and implementing a comprehensive training program for staff., • Work extensively with business partners and SMEs to perform needs analysis, develop learning objective, • Create and develop training curriculums and training materials based on proven adult learning techniques, including ADDIE, Rapid Course Development, and Adult Learning Theory., • Develop and maintain training tools, including worksheets, templates, databases, and reports, • Improves training effectiveness by implementing new approaches and techniques, making support readily available, integrating support with routine job functions., • Use a variety of instructional methods to ensure maximum delivery effectiveness, • Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence., • Develop assessments to measure and assess the effectiveness of the curriculum and learner performance, • Monitor trainees' knowledge before and after training to help determine follow-up training required, • Provide follow-up coaching about job performance and quality assurance to new employees after training., • Work one-on-one with representatives to reinforce skills taught during training sessions, • Utilize established curriculum and assist in developing new educational materials, • Perform other related duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 1+ years of experience teaching or training in a classroom environment (in person or virtual), • Associate degree and combination of education and relevant work experience, • Exceptional interpersonal & communication skills, • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Understanding of training tools and techniques, • Possess practical conflict resolution skills (both customer and agent conflict), • Possess time management, planning, organizational and multi-tasking skills, • Excellent presentation skills (oral and written), as well as the ability to motivate, teach and inspire staff., • Ability to work in a professional but fast-paced environment, • Excellent planning, class management, and coordination skills and ability to work with a variety of learning styles., • Strong understanding of adult learning theory, curriculum design, and training., • Comfortable delivering constructive feedback to address knowledge, skill, and performance gaps, • Comfortable providing and accepting critical feedback., • Capable of prioritizing and organizing work efficiently to meet deadlines, • Experience in assessing learning needs and identifying performance gaps, • Experience defining curriculum strategies and training plans, • Experience designing and developing training content, courses or programs, and training evaluation PREFERRED QUALIFICATIONS: • Military, local, state or federal government experience is a plus, • Experience working in a contact center environment is a plus., • Graduation from an accredited two-year or four-year college or university is a plus, • Experience working with Learning Management Systems (LMS) is a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes. The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives, • Align HR strategies with business objectives and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Adapt to a fast-changing work environment influenced by economic and policy shifts, • Drive innovation in HR practices and process improvements, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Ability to prioritize tasks and meet deadlines efficiently PREFERRED QUALIFICATIONS: • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to grow your HR skill set or launch a rewarding career with a fast-growing team? We’re hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and enhance our HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong advantage. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive benefits including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address key HR issues and initiatives, • Align HR strategies with business objectives and recommend improvements, • Foster employee engagement through proactive, hands-on approaches (including remote interactions), • Adapt to a dynamic work environment influenced by economic and policy changes, • Champion innovative HR solutions and continuous process improvement, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Ability to provide and receive constructive feedback, • Strong prioritization and organizational skills to meet deadlines PREFERRED QUALIFICATIONS: • Experience in military, government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives, • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to supervisors regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting, • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, professional development, and inspire you to be bold, yet accountable. We value our employee’s hard work and determination and REWARD results all while having fun! Our mission is to make life better by connecting people through innovative communication systems. We are seeking a Permitting Project Manager to oversee all activity with regards to his or her projects including, but not limited to, supervision of employees, project staffing, customer needs, workflow, service level agreements (SLA) adherence, financial performance, timely invoice approval, quality control, and all other aspects of work related to his or her projects. This role is customer facing requiring clear communications skills, both verbal and written, as well as polished and professional personal interactions. Responsibilities • Liaison between cities and jurisdictions, and build meaningful, long-term relationships in various markets., • Guide teams and participate with research and prepare documentation for required permits, right of ways, easements, and land use for telecom projects., • Create and maintain reports, while tracking progress of multiple projects – for complying with conditions of approvals from municipalities for meeting customer delivery deadlines., • Obtain all necessary permitting / zoning approval from Federal, State, and local agencies - Inform other internal functional groups about requirements and regulations of government entities and municipalities to assist with compliance with general conditions of approvals at permit and construction stages of the project, and to meet project timelines., • Oversees the preparation and submission of permit packages for permit applications adhering to strict standards and regulations., • Monitor staffing needs in the project group along with maintaining staffing projections., • Ensure that a Scope of Work is in place for all their projects., • Create and adhere to revenue, gross profit, accounts receivable, and staffing forecasts., • Act as the liaison between customers and the internal operations of the project group. This is to ensure that customer’s expectations are met and maintain goodwill for future business., • Execute project implementation/startup and continuous production management., • Monitor projects to improve the quality of the work and to reduce the time and cost of project throughput., • Create and promote the company image through exercising sound and ethical business practices as related to employees, the public and customers. This includes ensuring that service and quality provided to customers is superior to that of our competition., • Meet regularly with key personnel to ensure that information flows in both directions and to ensure that stated goals and objectives are met., • Implement corrective actions, as appropriate, on any project to meet cost targets, and completion schedules., • Ensures subordinates’ abilities are adequate for their responsibilities and develops training and cross training for ongoing skill development., • Assist personnel with interpreting customer drawings, project documentation, and technical specifications., • Conducts performance reviews for all direct reports. Does follow up on reviews with substandard grading. Create an environment in which the rating of an average employee is continually challenged. Create goals for employee during review and have mid-year follow up on said goals., • Complete invoicing within Service Level Agreements including follow up on unpaid invoices. Make sure purchase orders are in place prior to work startup., • Perform other related duties as assigned by their supervisor. Qualifications • 5+ years’ experience in permitting design, government affairs or related work in a Utility / Permitting environment in a related industry preferred., • 5+ years of Project Management experience in utility permitting or related field preferred., • In-depth understanding of NESC 202X code requirements preferred., • Regulatory Compliance Expertise: Advanced understanding of local, state, and federal regulations related to underground utilities, coupled with the ability to effectively incorporate these regulations into permit drawings,, • Advanced understanding of Telecom OSP Engineering and Construction standards to apply design standards to underground and aerial pole line cable plant, including Joint Use Design, Pole Replacement, Primary Service, and Reliability/Maintenance Design., • Proven leadership of a Make Ready Team to Perform structural loading calculations using O-Calc or Spida-Calc in accordance with NESC and pole owner protocol through inventory and analysis of pole type and class, riser details, attached facility type including weight and diameters, span footages, drip loops etc., • Ability to create 3-dimensional model of poles in O-Calc and Spida-Calc to provide results to ensure safe and proper attachment to power and telecommunication poles., • Analytical and observational skills, which demonstrate ability to, plan projects, review/recommend technical specifications, coordinate staffing needs, communicate, and manage all aspects of a project., • Proven ability to effectively prioritize and execute tasks in a high-pressure environment is crucial., • Effectively work independently and in a team-oriented, collaborative environment is essential., • Proven ability to solve problems creatively., • Persuasive, encouraging and motivating with the ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments., • Ability to interact with colleagues, vendors, and customers/clients of all demographics and professional levels. Also, be able to gain credibility with them to effectively complete tasks., • Must be willing to learn new product lines and technologies to serve the departmental needs and goals., • Able to handle employee issues and confrontation effectively and in a timely manner., • History of successful customer communications and relationship management. Additional Information • This is a customer-facing position which will require up to 50% travel., • Must have a valid driver’s license., • Must have good, reliable home internet. Shift is Monday through Friday between the hours of 8:00am-5:00pm CST but must have flexibility to work outside normal business hours. Compensation: base salary range 75k-95k plus incentives. Benefits: healthcare, retirement, paid leave (e.g., sick leave, PTO, company holidays), life insurance, AD&D, short-term disability, FSA, education reimbursement, wellness reimbursement, and employee assistance program (EAP).

Job DescriptionThis Job at a Glance • Job Reference Id: ORD-224298-MD-NM, • Title: MD, • Dates Needed: November - Ongoing, • Shift Type: Day Shift, • Assignment Type: Clinic, • Call Required: Yes, • Board Certification Required: Yes, • Job Duration: LocumsAbout the Facility This health system maintains the clinical infrastructure and established protocols necessary to support general cardiology coverage in an outpatient clinic setting on an on-site basis. The facility is structured to accommodate locum tenens clinicians providing day shift cardiovascular coverage with call responsibilities. Clinical support staff, including PAs/NPs and an RN, are in place to facilitate effective care delivery throughout the assignment period. About the Facility Location The area surrounding Las Cruces offers clinicians on assignment access to a range of outdoor and cultural attractions suited to varied interests. White Sands National Park, located less than an hour to the east, is known for its white gypsum dunes spanning nearly 230 square miles, and local hiking areas such as Dripping Springs Natural Area and Slot Canyon provide additional outdoor recreation options. Cultural destinations include the New Mexico Farm and Ranch Heritage Museum, the Museum of Nature and Science, and a nationally recognized Farmers and Crafts Market, while activities such as mountain biking, horseback riding, birdwatching, and off-road exploration are accessible across the surrounding state parks and natural areas. About the Clinician's Workday This assignment requires a board-certified Cardiologist to provide outpatient clinic coverage on a day shift schedule, Monday through Friday, 8:00 AM to 5:00 PM, on an on-site basis. Clinical responsibilities include outpatient clinic visits, reading echocardiograms, and potentially performing transesophageal echocardiography (TEE) procedures. Generalist call coverage is a required component of this assignment. Support staff consisting of 3 PAs/NPs and 1 RN are available to assist with clinical operations throughout the coverage period. Additional Job Details • Case Load/PPD: Variable, • Support Staff: 3 PAs/NPs and 1 RN, • Patient Population: Adults, • Location Type: On-Site, • Government: No Why choose LocumTenens.com? Our services are 100% free for clinicians and are designed for a seamless experience with every assignment: • Precision job matching with proprietary algorithm, • Rapid credentialing with Axuall Digital Wallet, • Concierge support with a dedicated clinician deployment specialist, • Digital hub for assignment details\nCompany Description LocumTenens.com specializes in the temporary placement of physicians, CRNAs, physician assistants, nurse practitioners, psychologists and social workers at healthcare facilities across the U.S. As the industry’s most-visited job board, LocumTenens.com helps healthcare organizations connect with the professionals they need to ensure patients have access to quality care. Since 1995, LocumTenens.com has been your full-service locum tenens agency. The need has never been greater to connect great clinicians and great healthcare facilities. Our recruiters work on specialty teams and focus only on one specialty. This way, our medical recruiters learn the ins-and-outs and become recruiting specialists in each area. That's what we do. Every day. LocumTenens.com specializes in the temporary placement of physicians, CRNAs, physician assistants, nurse practitioners, psychologists and social workers at healthcare facilities across the U.S. As the industry’s most-visited job board, LocumTenens.com helps healthcare organizations connect with the professionals they need to ensure patients have access to quality care.\r\n\r\nSince 1995, LocumTenens.com has been your full-service locum tenens agency. The need has never been greater to connect great clinicians and great healthcare facilities. Our recruiters work on specialty teams and focus only on one specialty. This way, our medical recruiters learn the ins-and-outs and become recruiting specialists in each area.\r\n\r\nThat's what we do. Every day.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking experienced Contact Tracing Supervisors to join our dynamic contact center team, supporting both commercial and public sector clients. In this role, you will be responsible for leading a team of 15–25 Contact Tracing Representatives, ensuring exceptional performance, adherence to operational processes, and the delivery of high-quality customer interactions. As a Contact Tracing Supervisor, you will oversee the day-to-day management of your team, including attendance, productivity, quality assurance, coaching, and performance management. You will monitor key performance indicators (KPIs), provide ongoing feedback and development opportunities, and ensure compliance with client requirements, company policies, and regulatory standards. Your leadership will be instrumental in maintaining a motivated, engaged, and high-performing team while achieving operational objectives. The ideal candidate will have previous supervisory experience in a contact center environment, strong leadership and coaching skills, excellent communication abilities, and a proven track record of driving team performance. You should be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining a strong focus on customer service and operational excellence. This is a full-time, onsite position that requires employees to report daily to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Customer Service Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Long-term federal project in the Las Cruces / White Sands, New Mexico area. This Jobot Job is hosted by: Courtney Hoogervorst Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume. Salary: $35 - $50 per hour A bit about us: Engineering and systems integration company specializing in building automation/HVAC controls, energy management, electrical systems, IT/OT, cybersecurity, and electronic security. Strong focus on commercial and government/DoD clients, providing design, programming, installation, integration, and commissioning services worldwide. Why join us? 401k Plan with company match Per diem or lodging provided for out of town work Medical benefits – Paid holidays Paid time off (PTO) Competitive salary / compensation structure Job Details Licensed Electrician – Federal / Military Projects Location: Las Cruces / White Sands, NM Employment Type: Full-Time | Long-Term Project (3–4 Years) About the Position: We are seeking an experienced Licensed Electrician to support a long-term federal project in the Las Cruces / White Sands, New Mexico area. This is an excellent opportunity to work on a large-scale government installation with an established team specializing in electrical systems, building automation, and facility infrastructure. The ideal candidate has a strong background in commercial or industrial electrical work, enjoys hands-on troubleshooting, and is comfortable working in a federal or military environment. Key Responsibilities Install, maintain, troubleshoot, and repair electrical systems and equipment across federal facilities. Perform electrical installations involving conduit, wiring, panels, circuits, transformers, and related components. Support electrical connections and installations associated with HVAC equipment, building automation systems (BAS), and control panels. Read and interpret electrical drawings, schematics, blueprints, and technical specifications. Troubleshoot electrical issues using multimeters and other diagnostic equipment. Perform preventative maintenance, inspections, and electrical system upgrades. Coordinate with project managers, technicians, and other trades to ensure projects are completed safely and efficiently. Follow National Electrical Code (NEC), OSHA, and applicable federal site safety requirements. Qualifications Active Journeyman or Master Electrician license recognized in New Mexico. Experience with commercial, industrial, or institutional electrical systems. Strong knowledge of electrical installation, troubleshooting, and maintenance. Ability to read electrical schematics, wiring diagrams, and construction drawings. Familiarity with electrical panels, motor controls, transformers, and low-voltage systems. Ability to meet federal installation access and background screening requirements. Previous experience on military bases, federal facilities, or government construction projects is a plus. Experience with HVAC controls, BAS/DDC systems, or industrial controls is beneficial but not required. Why Join Our Team? Long-term stability: Support a federal project expected to run approximately 3–4 years. Consistent local work: Project based in the Las Cruces / White Sands area. Specialized environment: Gain experience supporting critical electrical and facility infrastructure at a federal installation. Collaborative team: Work alongside experienced electrical, mechanical, and controls professionals. Career development: Opportunities to expand your technical skills across electrical systems and building automation. We're looking for a dependable, safety-focused electrician who takes pride in quality workmanship and is interested in a stable, long-term opportunity. Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. 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Border Patrol Agent (BPA) With more than 69,000 employees, U.S. Customs and Border Protection (CBP) is one of the world’s largest law enforcement organizations and the largest federal law enforcement agency within the Department of Homeland Security. CBP protects the United States by preventing terrorists and their weapons from entering the country while facilitating lawful international travel and trade. As a Border Patrol Agent (BPA) within CBP, you will be a valuable member of the Federal Law Enforcement Officer (LEO) profession. CBP is urgently hiring to fill full-time, entry and mid-level, career positions where your education OR prior general or experience in public safety, security, military police or law enforcement may qualify. Along with excellent base pay, exceptional federal employment benefits, and job stability, CBP is offering additional recruitment and retention incentives (see details below) . Duties Typical assignments include: Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband Performing farm checks, building checks, traffic checks, city patrols, and transportation checks Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission. Salary and Benefits Selections from this announcement will be at the GL-5, GL-7, GL-9 or GS-11 grade levels with promotion potential to the GS-12 grade level. Annual base salary for newly appointed BPAs varies per grade, from $51,632 - $124,717 per year. BPAs are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering. Recruitment Incentive Recruitment Incentive Newly appointed Border Patrol Agents will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the academy, with the remaining $10,000 awarded for accepting a prioritized location. See the Duty Location section below for a list of prioritized locations. Retention Incentive Newly appointed Border Patrol Agents may also qualify for up to $30,000 in additional incentives distributed over the next three years. Duty Locations Big Bend Sector Stations - Alpine, Marfa, Presidio, Sanderson, Sierra Blanca Blaine Sector Stations - Blaine, Bellingham, Port Angeles, Sumas Buffalo Sector Stations – Oswego Del Rio Sector Stations - Comstock El Paso Sector Stations - Deming, Lordsburg Grand Forks Sector Stations - Bottineau, International Falls, Pembina, Portal, Warroad Havre Sector Stations - Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations - Calais, Houlton, Rangeley, Van Buren Laredo Sector Stations - Laredo West, Hebbronville, Freer New Orleans Sector Stations - Baton Rouge, Lake Charles, New Orleans San Diego Sector Stations - Boulevard, Brownfield, Campo Swanton Sector Stations - Beecher Falls, Massena, Newport, Ogdensburg, Richford, Swanton Tucson Sector Stations - Douglas, Brian A Terry, Three Points Substation Yuma Sector Stations – Blythe, Ajo NOTE: The above preference locations are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a different duty location within the United States. Additional $10K Recruitment Incentive: Newly appointed Border Patrol Agents who select a prioritized location at the time of their final offer will receive an additional $10,000 incentive (total of $20,000). Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ. Qualifications You qualify for the GL-5 grade level if you possess one of the following: Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application. You qualify for the GL-7 grade level if you possess one of the following: Experience: One year of specialized work experience that shows you have the skills necessary to: Make sound judgments and decisions in the use of firearms. Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters. Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc., OR Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application. Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. GL-9: You qualify for the GL-9 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence Apprehending, physically restraining or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.) and gathering evidence for criminal cases prosecuted through the court system GS-11: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, Federal, or military law enforcement official Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, Federal, or military law enforcement official Apprehending violators of state, federal or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment The above experience will be applied in connection with the Border Patrol Individual Occupational Requirement: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants. Knowledge, Skills, Abilities and Other Characteristics (KSAOs): Candidates who meet the minimum qualification requirements for the GL-9 or GS-11 grade levels are required to possess certain KSAOs to successfully perform the functions of this position. The KSAOs are: Knowledge of Immigration and Nationality Law (e.g., non-immigrant classifications, immigrant classifications, inadmissible noncitizens, removable noncitizens, derivative citizenship, 8 USC) Knowledge of the Use of Force Policy (e.g., firearms, less-lethal devices and techniques, qualification requirements) Knowledge of Criminal Law and Procedure (e.g., statutory authority) Skill in Using Physical Techniques (e.g., self-defense, baton, OC spray, PLS) Skill in Using Firearms (e.g., handgun, shotgun, M-4) Skills in Basic Operation of a Motor Vehicle (e.g., everyday use of vehicles, parallel parking) Other Requirements Citizenship : You must be a U.S. Citizen to apply for this position. Residency : You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans’ Preference : You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible. Formal Training : After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and Border Patrol-specific operations, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy. How to Apply: Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions. You’ll then receive a link(s) to the BPA Job Opportunity Announcement (JOA) on USAJOBS, the federal government’s official employment site, to complete your application. Be certain to review ALL details within the JOA and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume and supporting documents. Applicants selected at the GL-5 or GL-7 grade levels must also complete and pass the Border Patrol Agent Entrance Exam. Note: This is a Direct Hire Authority announcement. All applicants who meet the minimum qualification requirements will be reviewed. Veterans' Preference and traditional rating and ranking of applicants do not apply to this vacancy. Veterans and Military Spouses will be considered along with all other candidates. As a subscriber to the CBP Talent Network, you’ll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Job Description Location: • Overseas, Camp Bondsteel Pristina, Kosovo Benefits: • First-Year Completion Bonus, • Travel Allowance, • Annual PTO Allowance Continuity Global Solutions CGS - Kosovo, LLC (CGS - Kosovo) is advertising in your community for an exciting opportunity to work overseas on a U.S. Government contract in the Eastern European Country of Kosovo -in the city of Pristina. Whether you are just looking for a job in an exciting location with opportunities for growth or simply want to get your foot in the door in Government contracting where we could help you gain or maintain a security clearance – this opportunity is for you! Summary: The Armed Security Guard provides security, installation access control, roving patrols, surveillance, monitoring and overall safeguarding to the installation and its tenants. This is a United States Army installation, which includes all access gym and workout facility as well as a PX, Burger King, and MWR. Requirements • Candidates must be a U.S. Citizen, • If U.S. military experience is included as referenced experience, candidate must have a DD214 within the last 10 years as verification, • U.S. Secret Security Clearance (CGS-Kosovo can sponsor new clearances), • Have two (2) years’ experience in armed security, armed law enforcement, or have performed operations within the Armed Forces, civilian police or commercial security while armed within the past 10 years, • Must have completed a State recognized civilian security or law enforcement academy, or the completion of an armed forces security or law enforcement training program. (Verification of training, such as a training certificate/s or DD214 (honorable discharge) must be provided), • Have a current/active U.S. Passport, • Be willing to undergo an NCIC/FBI criminal background report to include fingerprints. Must have a clean criminal history with no convictions or major traffic offenses, • Must have experience and knowledge of security operations, • Must have experience with basic force protection, • Must have excellent written and oral communication skills, • Must be medically fit and undergo medical testing, • Must pass a Physical Ability Test (to include - run 1.5 miles in 17:30 minutes and 21 pushups in two minutes). This is strictly enforced, and exceptions or waivers will not be allowed, • Must be willing to undergo random drug testing upon request, • Regular working hours are 48 hours per week. Due to the nature of the proposed employment, the employee may work on different schedules on different days of the week as assigned by a supervisor and may also be required to work additional hours beyond scheduled time, • Physical Requirements/Working Environment:, • The candidate must maintain the necessary physical fitness to ensure accomplishment of assigned missions. This includes guard duties under local types of weather and terrain. The candidate must meet all physical and medical requirements as dictated by the U.S. Government client's contract.

Job Description Overview CALL CENTER JOB OPENINGS (HIRING IMMEDIATELY) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Customer Service Representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview LAS CRUCES CALL CENTER JOBS We are looking for customer service agents in the Las Cruces, NM area to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, assist callers with product and process related inquiries while representing some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. This is an on-site, entry-level position with competitive compensation located at Mass Markets (an MCI Company) in Las Cruces, NM. This is a wonderful opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team! We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, • Use product knowledge and training to recommend solutions and close sales, • Build rapport, listen actively, and address customer needs effectively, • Research account details and collaborate with internal teams to resolve issues, • Manage customer accounts and process orders accurately using our systems, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Protect customer data and handle sensitive information responsibly, • Escalate complex issues to appropriate team members when needed, • Stay current with training, system updates, and team communications, • Maintain excellent attendance and punctuality Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older with a high school diploma or equivalent, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable, punctual, and self-motivated, • Skilled in conflict resolution, problem-solving, and negotiation, • Customer-focused with empathy, patience, and responsiveness, • Ability to multitask and manage time effectively, • Team-oriented with a positive attitude, • Comfortable in a fast-paced, evolving environment, • Strong interpersonal skills and relationship-building abilityPreferred Qualifications:, • 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center, • Experience in state or federal work environments

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. In this role, you will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for a variety of commercial and public sector clients. You will assist customers with product and service inquiries, troubleshoot basic technical issues, resolve account-related concerns, and represent some of the world's most recognized brands with professionalism and care. Whether you are starting your career or looking to build on your customer service experience, this is an excellent opportunity to grow within a supportive environment. We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Listen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related questions., • Research and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary., • Process customer requests, claims, and account updates accurately while maintaining detailed documentation., • Utilize company systems, technology, and knowledge resources to effectively manage customer accounts., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Escalate complex customer concerns to the appropriate departments or management team when required., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Protect confidential and personal customer information by adhering to company policies and data privacy standards., • Participate in ongoing training sessions, team meetings, and development activities to stay current with products, systems, and processes., • Meet established performance, quality, attendance, and schedule adherence expectations., • Contribute to a positive team environment while consistently delivering an outstanding customer experience. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Previous experience using computers for data entry and customer support activities., • Excellent verbal and written communication skills in English., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions., • Strong organizational, time management, and multitasking skills., • Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable using Windows-based applications and learning new software systems., • Strong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns., • Excellent conflict resolution, negotiation, and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine desire to help others., • Ability to thrive in a fast-paced, constantly evolving environment., • Dependable with excellent attendance and punctuality., • Strong team player with a positive attitude and willingness to learn., • Ability to work scheduled shifts, including the required training period Preferred • One year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support., • Previous experience supporting state or federal government programs is advantageous but not required.

Job Description Overview CALL CENTER REPRESENTATIVE JOB OPENINGS We are looking for call center reqpresentatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description SUMMARY: Under the direction of the Shift Supervisor, the Security Officer Level II is a uniformed position responsible for providing security services to a specific location/site. This position requires a minimum of state issued Level II Security Guard license. Security Officer Level II must deliver critical safety and security services in a business-oriented, courteous, customer service, and professional manner. Security Officers are involved with the law enforcement laws, rules, and regulations under the Santa Clara Development Corporation, Federal, and Tribal government codes, securing an assigned area, conducting investigations, collecting evidence, and preparing timely and accurate reports. Duties also involve crime prevention, investigating crimes, responding to emergencies, performing as initial incident Officer, testifying in court proceedings, and protection of life. Security Officer Level II may be assigned to various special assignments and different locations/sites. The Security Officer Level II also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Santa Clara Development Corporation in a manner that faithfully reflects and upholds the Santa Clara Development Corporation mission, vision, and values. SCDC CONTRACT REQUIREMENTS • Any Kha’P’o Security Services personnel operating under a contract with Santa Clara Development Corporation (SCDC) is required to follow the job description set forth and outlined below by SCDC. The SCDC Human Resources is responsible for ensuring that all contracted employees understand their duties and responsibilities at this location. Each Security Officer, whether employed directly by SCDC or through a contracted company must review this job description, sign it, and submit it to Human Resources prior to performing duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: • Must be certified through the New Mexico Regulation and Licensing Department (RLD) standardized training curriculum., • Must carry Security Officer Level II gear, include but not limited to a tactical vest, chemical agents, and defensive impact tools., • Provides critical safety and security services by patrolling assigned areas to observe the grounds and facilities of the organization in a manner consistent with guidelines and applicable laws, policies, and procedures to deter criminal activity. Secures key entry and exit points across the enterprise at designated stationary post assignments., • Ensures establishment and its surrounding premises are always protected by providing security services to all its employees, guests, assets, facilities, and operations., • Responds to various emergency calls for service such as fires, injuries, accidents, robberies, intrusion alarms, bomb, and other threats. Security Officer initiate immediate action to control the threat, provide first responder aid or render appropriate assistance and document all relevant activities. Directs and controls pedestrian/vehicle movement and ensures that walkways, entrances/exits and fire lanes are clear. Directs employees and guests to safe areas during incidents., • Uses multiple communications systems to coordinate emergency calls and relay information and assistance requests involving law enforcement, fire, and emergency service agencies., • Receives, screens, enters, dispatches, and monitors high volume of emergency and non-emergency calls. Tracks availability status of all security units, maintains regular contact with all units on emergency and non-emergency assignment, maintains and tracks current location of security units, accurately maintain, and update daily computerized log., • Monitors emergency alarm systems, analyzes recorded and live surveillance video of non-gaming activities to detect any suspicious activity which may pose a risk to employees, vendors, and guests. Accurately reads, interprets, inputs and relays information obtained from employees, customers, and law enforcement personnel into the computerized software., • Determines the number of public safety units, and which units, to dispatch by considering such factors as time of day, description, and location of calls, and units available., • Performs other duties as assigned to support the efficient operation of the department and enhances location/sites safety and operations., • Maintains care and control of authorized equipment, issued uniforms, and departmental approved equipment., • Become familiar with hazardous materials used on property, and all applicable laws, rules, and regulations., • Supports and reinforces enterprise standards and procedures designed to provide a best-in-class guest experience., • Performs other duties as assigned to support the efficient operations of the department. EDUCATION/EXPERIENCE/QUALIFICATIONS: • High School Diploma or GED required., • Must be at least 21 years of age., • Clean criminal background, with no felony convictions., • All candidates will be required to obtain and maintain a gaming license., • All candidates will be required to obtain and maintain state license., • All candidates will be required to obtain New Mexico State Security Guard Level 2 license, • Must have a valid Driver’s License., • Must have excellent customer service skills., • Must have the ability to observe situations analytically and objectively., • Must be able to record information accurately and completely., • Must accurately recall and express oneself clearly and concisely, orally and in writing., • Must remain calm under stressful conditions, exercise reasonable judgment and make sound decisions especially during emergency situations., • Must abide by Santa Clara Development Corporation policies & procedures., • Must abide by Kha’P’o Security Services LLC polices & procedures., • Must demonstrate the ability to produce well-written documents with regards to spelling, grammar, punctuation, organization, and content as evidenced by a written assignment or test during the hiring process., • Must have strong computer skills and ability to utilize Microsoft applications., • Must always maintain good attendance record., • Must successfully participate in mandated in-house training., • Based on business operations, the candidate may be assigned to work overtime when needed. The schedule, including hours and days off, is subject to change based on business needs. PHYSICAL DEMANDS / WORK ENVIRONMENT: The physical demands and the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • The employee must frequently lift, assist and/or move up to approximately 25 pounds and occasionally up to 50 pounds., • The employee is required to sit, stand, and walk for long periods of time., • The employee is regularly exposed to outside weather conditions., • The noise level in the work environment is usually moderate. However, based on the assigned location/site, the noise level increases to loud., • The employee is exposed to secondhand cigarette smoke and could be exposed to stressful situations and irate individuals.

Border Patrol Agent (BPA) With more than 69,000 employees, U.S. Customs and Border Protection (CBP) is one of the world's largest law enforcement organizations and the largest federal law enforcement agency within the Department of Homeland Security. CBP protects the United States by preventing terrorists and their weapons from entering the country while facilitating lawful international travel and trade. As a Border Patrol Agent (BPA) within CBP, you will be a valuable member of the Federal Law Enforcement Officer (LEO) profession. CBP is urgently hiring to fill full-time, entry and mid-level, career positions where your education OR prior general or experience in public safety, security, military police or law enforcement may qualify. Along with excellent base pay, exceptional federal employment benefits, and job stability, CBP is offering additional recruitment and retention incentives (see details below). Duties Typical assignments include: • Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations, • Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations, • Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband, • Performing farm checks, building checks, traffic checks, city patrols, and transportation checks, • Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission. Salary and Benefits Selections from this announcement will be at the GL-5, GL-7, GL-9 or GS-11 grade levels with promotion potential to the GS-12 grade level. Annual base salary for newly appointed BPAs varies per grade, from $51,632 - $124,717 per year. BPAs are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering. Recruitment Incentive Recruitment Incentive Newly appointed Border Patrol Agents will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the academy, with the remaining $10,000 awarded for accepting a prioritized location. See the Duty Location section below for a list of prioritized locations. Retention Incentive Newly appointed Border Patrol Agents may also qualify for up to $30,000 in additional incentives distributed over the next three years. Duty Locations • Big Bend Sector Stations - Alpine, Marfa, Presidio, Sanderson, Sierra Blanca, • Blaine Sector Stations - Blaine, Bellingham, Port Angeles, Sumas, • Buffalo Sector Stations *Oswego, • Del Rio Sector Stations - *Comstock, • El Paso Sector Stations - Deming, *Lordsburg, • Grand Forks Sector Stations - Bottineau, International Falls, Pembina, Portal, Warroad, • Havre Sector Stations - Malta, Plentywood, Scobey, Sweetgrass, • Houlton Sector Stations - Calais, Houlton, Rangeley, Van Buren, • Laredo Sector Stations - Laredo West, Hebbronville, Freer, • New Orleans Sector Stations - Baton Rouge, Lake Charles, New Orleans, • San Diego Sector Stations - Boulevard, Brownfield, Campo, • Swanton Sector Stations - Beecher Falls, Massena, Newport, Ogdensburg, Richford, Swanton, • Tucson Sector Stations - Douglas, Brian A Terry, Three Points Substation, • Yuma Sector Stations Blythe, Ajo NOTE: The above preference locations are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a different duty location within the United States. *Additional $10K Recruitment Incentive: Newly appointed Border Patrol Agents who select a prioritized location at the time of their final offer will receive an additional $10,000 incentive (total of $20,000). Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ. Qualifications You qualify for the GL-5 grade level if you possess one of the following: Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application. You qualify for the GL-7 grade level if you possess one of the following: Experience: One year of specialized work experience that shows you have the skills necessary to: • Make sound judgments and decisions in the use of firearms., • Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters., • Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc., OR Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university;OR A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application. Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. GL-9: You qualify for the GL-9 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: • Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence, • Apprehending, physically restraining or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws, • Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.) and gathering evidence for criminal cases prosecuted through the court system GS-11: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: • Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, Federal, or military law enforcement official, • Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, Federal, or military law enforcement official, • Apprehending violators of state, federal or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment The above experience will be applied in connection with the Border Patrol Individual Occupational Requirement: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants. Knowledge, Skills, Abilities and Other Characteristics (KSAOs): Candidates who meet the minimum qualification requirements for the GL-9 or GS-11 grade levels are required to possess certain KSAOs to successfully perform the functions of this position. The KSAOs are: • Knowledge of Immigration and Nationality Law (e.g., non-immigrant classifications, immigrant classifications, inadmissible noncitizens, removable noncitizens, derivative citizenship, 8 USC), • Knowledge of the Use of Force Policy (e.g., firearms, less-lethal devices and techniques, qualification requirements), • Knowledge of Criminal Law and Procedure (e.g., statutory authority), • Skill in Using Physical Techniques (e.g., self-defense, baton, OC spray, PLS), • Skill in Using Firearms (e.g., handgun, shotgun, M-4), • Skills in Basic Operation of a Motor Vehicle (e.g., everyday use of vehicles, parallel parking) Other Requirements Citizenship: You must be a U.S. Citizen to apply for this position. Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible. Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and Border Patrol-specific operations, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy. How to Apply: Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions. You'll then receive a link(s) to the BPA Job Opportunity Announcement (JOA) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details within the JOA and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume and supporting documents. Applicants selected at the GL-5 or GL-7 grade levels must also complete and pass the Border Patrol Agent Entrance Exam. Note: This is a Direct Hire Authority announcement. All applicants who meet the minimum qualification requirements will be reviewed. Veterans' Preference and traditional rating and ranking of applicants do not apply to this vacancy. Veterans and Military Spouses will be considered along with all other candidates. As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Border Patrol Agent (BPA) With more than 69,000 employees, U.S. Customs and Border Protection (CBP) is one of the world's largest law enforcement organizations and the largest federal law enforcement agency within the Department of Homeland Security. CBP protects the United States by preventing terrorists and their weapons from entering the country while facilitating lawful international travel and trade. As a Border Patrol Agent (BPA) within CBP, you will be a valuable member of the Federal Law Enforcement Officer (LEO) profession. CBP is urgently hiring to fill full-time, entry and mid-level, career positions where your education OR prior general or experience in public safety, security, military police or law enforcement may qualify. Along with excellent base pay, exceptional federal employment benefits, and job stability, CBP is offering additional recruitment and retention incentives (see details below) . Duties Typical assignments include: Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband Performing farm checks, building checks, traffic checks, city patrols, and transportation checks Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission. Salary and Benefits Selections from this announcement will be at the GL-5, GL-7, GL-9 or GS-11 grade levels with promotion potential to the GS-12 grade level. Annual base salary for newly appointed BPAs varies per grade, from $51,632 - $124,717 per year. BPAs are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering. Recruitment Incentive Recruitment Incentive Newly appointed Border Patrol Agents will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the academy, with the remaining $10,000 awarded for accepting a prioritized location. See the Duty Location section below for a list of prioritized locations. Retention Incentive Newly appointed Border Patrol Agents may also qualify for up to $30,000 in additional incentives distributed over the next three years. Duty Locations Big Bend Sector Stations - Alpine, Marfa, Presidio, Sanderson, Sierra Blanca Blaine Sector Stations - Blaine, Bellingham, Port Angeles, Sumas Buffalo Sector Stations – Oswego Del Rio Sector Stations - Comstock El Paso Sector Stations - Deming, Lordsburg Grand Forks Sector Stations - Bottineau, International Falls, Pembina, Portal, Warroad Havre Sector Stations - Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations - Calais, Houlton, Rangeley, Van Buren Laredo Sector Stations - Laredo West, Hebbronville, Freer New Orleans Sector Stations - Baton Rouge, Lake Charles, New Orleans San Diego Sector Stations - Boulevard, Brownfield, Campo Swanton Sector Stations - Beecher Falls, Massena, Newport, Ogdensburg, Richford, Swanton Tucson Sector Stations - Douglas, Brian A Terry, Three Points Substation Yuma Sector Stations – Blythe, Ajo NOTE: The above preference locations are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a different duty location within the United States. Additional $10K Recruitment Incentive: Newly appointed Border Patrol Agents who select a prioritized location at the time of their final offer will receive an additional $10,000 incentive (total of $20,000). Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ. Qualifications You qualify for the GL-5 grade level if you possess one of the following: Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application. You qualify for the GL-7 grade level if you possess one of the following: Experience: One year of specialized work experience that shows you have the skills necessary to: Make sound judgments and decisions in the use of firearms. Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters. Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc., OR Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application. Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. GL-9: You qualify for the GL-9 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence Apprehending, physically restraining or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.) and gathering evidence for criminal cases prosecuted through the court system GS-11: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, Federal, or military law enforcement official Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, Federal, or military law enforcement official Apprehending violators of state, federal or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment The above experience will be applied in connection with the Border Patrol Individual Occupational Requirement: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants. Knowledge, Skills, Abilities and Other Characteristics (KSAOs): Candidates who meet the minimum qualification requirements for the GL-9 or GS-11 grade levels are required to possess certain KSAOs to successfully perform the functions of this position. The KSAOs are: Knowledge of Immigration and Nationality Law (e.g., non-immigrant classifications, immigrant classifications, inadmissible noncitizens, removable noncitizens, derivative citizenship, 8 USC) Knowledge of the Use of Force Policy (e.g., firearms, less-lethal devices and techniques, qualification requirements) Knowledge of Criminal Law and Procedure (e.g., statutory authority) Skill in Using Physical Techniques (e.g., self-defense, baton, OC spray, PLS) Skill in Using Firearms (e.g., handgun, shotgun, M-4) Skills in Basic Operation of a Motor Vehicle (e.g., everyday use of vehicles, parallel parking) Other Requirements Citizenship : You must be a U.S. Citizen to apply for this position. Residency : You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference : You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible. Formal Training : After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and Border Patrol-specific operations, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy. How to Apply: Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions. You'll then receive a link(s) to the BPA Job Opportunity Announcement (JOA) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details within the JOA and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume and supporting documents. Applicants selected at the GL-5 or GL-7 grade levels must also complete and pass the Border Patrol Agent Entrance Exam. Note: This is a Direct Hire Authority announcement. All applicants who meet the minimum qualification requirements will be reviewed. Veterans' Preference and traditional rating and ranking of applicants do not apply to this vacancy. Veterans and Military Spouses will be considered along with all other candidates. As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking experienced Contact Tracing Supervisors to join our dynamic contact center team, supporting both commercial and public sector clients. In this role, you will be responsible for leading a team of 1525 Contact Tracing Representatives, ensuring exceptional performance, adherence to operational processes, and the delivery of high-quality customer interactions. As a Contact Tracing Supervisor, you will oversee the day-to-day management of your team, including attendance, productivity, quality assurance, coaching, and performance management. You will monitor key performance indicators (KPIs), provide ongoing feedback and development opportunities, and ensure compliance with client requirements, company policies, and regulatory standards. Your leadership will be instrumental in maintaining a motivated, engaged, and high-performing team while achieving operational objectives. The ideal candidate will have previous supervisory experience in a contact center environment, strong leadership and coaching skills, excellent communication abilities, and a proven track record of driving team performance. You should be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining a strong focus on customer service and operational excellence. This is a full-time, onsite position that requires employees to report daily to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. The Contact Tracing Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Contact Tracing Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Contact Tracing Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures. Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required): • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! In this role, you will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job every day. Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish-speaking) candidates are encouraged to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers nationwide each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Ensure first-call resolution through problem-solving and effective call handling., • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems., • Lead fact-finding discussions to determine the best options for the customer., • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff for resolution as needed., • Attend meetings and training to stay up to date on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of the Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Primary Location: Santa Teresa, New Mexico V-Soft Consulting is currently hiring for a Pharmacy Tech for our premier client in Santa Teresa, New Mexico. WHAT YOU’LL DO: Job Responsibilities: • Works under direct supervision of a Registered Pharmacist, fills prescriptions and prepares IV's., • Works with Billing Supervisor to enter data into computer system to fill prescriptions and to obtain reimbursement payment., • Works under direct supervision of a Registered Pharmacist in prepackaging medication for dispensing according to standards and government regulations., • Assists the Pharmacist in final checking of filled prescriptions, which may include stating the medication for RPh final review and/or packaging of medication post RPh final review and coordinating accurate and timely delivery to the customer., • Assists Pharmacy Management in maintaining good inventory practices which may include receiving and rotating incoming medications and supplies, posting lot numbers, expiration dates and assisting in physical inventory., • Works with Technician Supervisor in maintaining a clean/safe work environment, checking equipment for calibration, safety, and cleanliness. Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Call Center Site Director to lead and oversee all aspects of contact center operations, supporting commercial and public sector clients. This executive leadership role is responsible for the strategic direction, operational performance, and continued development of the site's leadership team, ensuring exceptional service delivery and achievement of both client and organizational objectives. As the Site Director, you will provide leadership and oversight for Operations Managers, Supervisors, and other operational leaders while driving the execution of business strategies that promote operational excellence, employee engagement, and continuous improvement. You will be responsible for developing and implementing operational strategies, ensuring that performance standards, organizational culture, compliance, and contact center processes are fully aligned with corporate goals and client expectations. The ideal candidate will possess extensive experience leading large-scale contact center operations, with a proven ability to drive business performance, improve operational efficiencies, and build high-performing leadership teams. You should be a strategic thinker with exceptional leadership, communication, and decision-making skills, capable of managing complex client relationships while fostering a culture of accountability, collaboration, and innovation. This role partners closely with executive leadership and key stakeholders to support business growth, enhance client satisfaction, and ensure the successful execution of strategic initiatives. Success in this position requires a high degree of initiative, sound business judgment, and the ability to lead effectively in a fast-paced, results-driven environment. This is a full-time, onsite position that requires regular attendance at one of our contact center locations, with occasional travel as business needs require. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage Sales Supervisors, • Oversee quality, production, and hours., • Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives, • Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity, • Directs sales forecasting activities and sets performance goals and objectives accordingly, • Review and provide guidelines and best practices for maintaining competitive edge, • Develop and maintain strategy on ensuring customer satisfaction on all sales transactions, • Analyze and respond to changing market conditions, to include competitive benchmarking, • Analyze trends which includes producing statistical reports on individual performance and sales trends, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of Supervisors, • Responsible for weekly payroll review and submission to ensure correct entries, • Building management of all building maintenance., • Responsible for the physical security of the building, • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

This Job at a Glance Job Reference Id: ORD-210658-MD-NM Title: MD Dates Needed: Ongoing Shift Type: Day Shift; 24-Hour Call Assignment Type: Clinic; Full Scope Call Required: Yes Board Certification Required: Yes Job Duration: Locums About the Facility This facility provides comprehensive obstetric and gynecologic services, supporting approximately 1,500 deliveries annually with established protocols for both routine and emergency maternal care. The facility operates without NICU capabilities and maintains modern equipment and experienced support staff to facilitate quality delivery and gynecologic care. Clinical operations are conducted on-site in accordance with day shift and 24-hour call coverage requirements. About the Facility Location Las Cruces offers clinicians on assignment access to a range of outdoor, cultural, and historical experiences suited to varied interests. Destinations include White Sands National Park, the Organ Mountains, and the historic village of Mesilla, alongside the Dripping Springs Natural Area and guided hiking opportunities. Cultural attractions include New Mexico State University, the New Mexico Farm and Ranch Heritage Museum, a well-regarded farmers and crafts market, local wineries, and the Mesilla Valley Maze in nearby Fairacres, providing diverse options during time away from clinical responsibilities. About the Clinician's Workday Clinicians in this role will provide comprehensive obstetric and gynecologic services, managing approximately 1,500 deliveries annually and seeing 25 patients per day in clinic settings. Primary responsibilities include delivering full scope maternal care through both inpatient and outpatient services, performing routine gynecologic procedures, and managing labor and delivery cases during day shifts and 24-hour call periods. Rounding and admissions are required as clinically indicated, and clinical documentation must be maintained through electronic medical record systems. Board certification in Obstetrics and Gynecology is required for all clinicians considered for this position. Additional Job Details Case Load/PPD: 25 PPD; 1,500 deliveries per year Patient Population: Adults Location Type: On-Site Government: No Why choose LocumTenens.com? Our services are 100% free for clinicians and are designed for a seamless experience with every assignment: Precision job matching with proprietary algorithm Rapid credentialing with Axuall Digital Wallet Concierge support with a dedicated clinician deployment specialist Digital hub for assignment details Employment Type: Contract

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our employee development team is looking for experienced call center Customer Service Supervisors to support commercial and public sector clients. Supervisors in this role coach and develop a team of inbound customer service agents and are directly responsible for the performance of their team. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. What does someone in this role actually do? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Wonder if you are a good fit? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation

Home to the largest outdoor natural hot springs pool in the world and ranked the #1 hot springs resort in the United States, The Springs Resort & Spa is seeking a skilled and guest-focused Full-Time Licensed Massage Therapist to join our Spa & Wellness team in Pagosa Springs, Colorado. This role is responsible for delivering exceptional therapeutic and relaxation massage services that complement our geothermal soaking experience and holistic wellness philosophy. We are actively seeking passionate professionals ready to relocate and build their career at the most celebrated hot springs destination in America. The ideal candidate is passionate about healing, guest connection, and professional excellence in a luxury resort environment. If you are committed to wellness and creating transformative guest experiences, we encourage you to apply. Schedule: Flexible Schedule | 9:00am-9:00pm | Weekdays + Weekends Key Responsibilities Guest Experience & Therapeutic Services • Provide professional massage therapy services, including therapeutic, relaxation, deep tissue, and specialty modalities in accordance with licensure and spa protocols., • Conduct thorough guest consultations to assess needs, preferences, contraindications, and wellness goals., • Customize treatments to align with guest expectations and wellness outcomes., • Create a serene, welcoming atmosphere from greeting through post-treatment follow-up, ensuring each guest feels cared for throughout the entire experience., • Educate guests on the benefits of integrating massage therapy with geothermal soaking for enhanced wellness outcomes. Technical Excellence & Treatment Standards • Deliver services consistent with established spa standards, treatment protocols, and brand expectations., • Maintain accurate and confidential client records as required., • Uphold strict sanitation and disinfection procedures for treatment rooms and equipment., • Stay current on industry best practices, new modalities, and continuing education requirements. Retail & Wellness Enhancement • Recommend retail products and wellness enhancements that support treatment results., • Promote add-on services and upgrades when appropriate., • Contribute to spa growth by authentically sharing products and services that enhance guest wellness. Safety & Compliance • Adhere to all OSHA guidelines, sanitation standards, and spa safety procedures., • Maintain current CPR/First Aid certification (or obtain within 30 days of hire)., • Properly maintain treatment equipment and report maintenance concerns promptly., • Follow all resort policies, including guest confidentiality and professional boundaries. Team Collaboration • Coordinate schedules with Spa Coordinators and leadership to optimize service flow., • Participate in team meetings, trainings, and wellness initiatives., • Support special events, wellness programming, or group bookings as needed., • Contribute flexibly to spa operations as needs arise. Benefits We Offer: • Medical, Dental & Vision Choice of 5 medical plans through Cigna (Gold Plus, Gold, Silver, Bronze Plus, Bronze), plus dental and vision coverage through Guardian, • 401(k) Retirement Plan Company match (dollar-for-dollar on first 3%, 50% match on next 2%) through Transamerica, • Health Savings Account (HSA) & Flexible Spending Accounts (FSA) Tax-advantaged accounts to help cover medical, dental, and dependent care costs, • Life & AD&D Insurance Basic coverage provided at no cost, with options to purchase additional coverage, • Disability Coverage Voluntary long-term disability insurance available, • Employee Assistance Program (EAP) Free confidential counseling and support services, available 24/7, • Voluntary Benefits Accident and Critical Illness insurance options available, • Employee Housing Employees may apply for off-site housing, with apartment, cabin, and motel-style options available based on availability Requirements • Active Colorado Massage Therapy License in good standing, OR an active LMT license in another state with the Massage and Bodywork Licensing Examination (MBLEx) on file; Colorado licensure required prior to first day of work., • Strong knowledge of anatomy, therapeutic techniques, and contraindications., • Excellent communication and guest service skills., • Polished, warm communication style suited to a luxury guest environment., • Ability to build rapport and maintain client relationships., • Ability to work flexible schedules, including evenings, weekends, holidays, and peak seasons. Preferred Qualifications • Previous experience in a spa, resort, or wellness environment., • Proficiency in specialty modalities such as hot stone, prenatal, myofascial release, or aromatherapy (especially relevant to our geothermal wellness setting)., • Current CPR/First Aid certification. Physical & Work Environment Requirements • Ability to stand for extended periods throughout a shift., • Ability to perform repetitive movements and sustained physical exertion during treatments., • Ability to lift, move, or position equipment up to approximately 25 pounds., • Ability to work in a spa environment with exposure to oils, lotions, and aromatherapy products. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The Springs Resort & Spa is an Equal Opportunity Employer. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Este empleador participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE.UU.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. Are you a bilingual communicator with a passion for delivering exceptional customer experiences? We’re hiring Customer Service Representatives to support banking customers across the country. This is an entry-level role with paid training, ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced environment. You’ll be part of a dynamic team handling inbound customer service, help desk, and back-office processing for both commercial clients and government programs. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound calls, emails, and live chats in a courteous and professional manner, • Listen actively to understand customer needs and provide accurate solutions, • Troubleshoot basic technical issues and escalate complex cases appropriately, • Ensure first-call resolution through effective problem-solving, • Follow client-specific processes and scripts with professionalism, • Use internal knowledge bases and training materials to answer inquiries, • Maintain accurate customer records in CRM systems, • Document call outcomes and resolutions clearly and thoroughly, • Handle financial inquiries with strict adherence to compliance and confidentiality standards, • Meet attendance and training requirements consistently Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent required, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management skills, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required), • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic, Bilingual Customer Service Representatives who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services. As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full-time, entry-level, on-site position with schedules that vary depending on the client program. Previous contact center experience is not required. We welcome candidates with customer-facing experience in retail, hospitality, restaurants, or other service industries who are passionate about helping others and eager to grow their careers. We provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Deliver outstanding customer service in both English and Spanish., • Listen carefully to customers, identify their needs, and provide effective solutions., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries., • Build strong customer relationships through professional and empathetic communication., • Identify opportunities to recommend additional products and services when appropriate., • Utilize company systems and technology to manage customer accounts and complete account-related tasks., • Accurately document customer interactions, requests, and claims in company systems., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Use available knowledge bases and training resources to provide accurate information., • Protect confidential and personal customer information in accordance with company policies., • Escalate complex customer concerns to the appropriate department or management team when necessary., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes., • Meet established quality, productivity, attendance, and schedule adherence expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish, with excellent verbal and written communication skills., • Experience using computers for data entry and customer support activities., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable., • Strong organizational, communication, and time management skills., • Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable working with Windows-based applications and learning new software systems., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent conflict resolution and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others., • Ability to multitask, remain organized, and work independently in a fast-paced environment., • Dependable with excellent attendance and punctuality., • Strong team player who thrives in a collaborative environment., • Ability to work scheduled shifts, including the required training period.Preferred, • One year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment., • Previous experience supporting state or federal government programs is advantageous but not required., • Experience in retail, hospitality, food service, or other customer-facing roles is highly valued.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. We are seeking enthusiastic Bilingual Spanish Call Center Representative who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services. As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full-time, on-site position with schedules that vary depending on the client program. We provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Deliver outstanding customer service in both English and Spanish., • Listen carefully to customers, identify their needs, and provide effective solutions., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries., • Build strong customer relationships through professional and empathetic communication., • Identify opportunities to recommend additional products and services when appropriate., • Utilize company systems and technology to manage customer accounts and complete account-related tasks., • Accurately document customer interactions, requests, and claims in company systems., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Use available knowledge bases and training resources to provide accurate information., • Protect confidential and personal customer information in accordance with company policies., • Escalate complex customer concerns to the appropriate department or management team when necessary., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes., • Meet established quality, productivity, attendance, and schedule adherence expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish, with excellent verbal and written communication skills., • Experience using computers for data entry and customer support activities., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable., • Strong organizational, communication, and time management skills., • Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable working with Windows-based applications and learning new software systems., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent conflict resolution and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others., • Ability to multitask, remain organized, and work independently in a fast-paced environment., • Dependable with excellent attendance and punctuality., • Strong team player who thrives in a collaborative environment., • Ability to work scheduled shifts, including the required training period.Preferred, • One year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment., • Previous experience supporting state or federal government programs is advantageous but not required., • Experience in retail, hospitality, food service, or other customer-facing roles is highly valued.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a positive attitude and a drive to succeed? We’re looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network. Whether you're just starting your career or looking to take the next step, we offer flexible schedules, industry-leading training, and real opportunities for advancement including roles in Supervision, Training and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls with professionalism and courtesy, • Use training and resources to confidently answer questions and sell products/services, • Listen actively to understand customer needs and resolve issues, • Research systems to locate missing information and collaborate with internal teams, • Manage customer accounts and process orders accurately using company systems, • Follow scripts, policies, and compliance guidelines, • Maintain accurate records and protect customer data, • Escalate complex issues to appropriate team members, • Attend training sessions and team meetings to stay current on updates, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), • Familiarity with Windows operating systems, • Highly reliable with strong attendance and punctuality, • Skilled in troubleshooting, conflict resolution, and customer service, • Empathetic, responsive, and solution-oriented, • Ability to multitask, stay focused, and self-manage, • Team-oriented with strong interpersonal skills, • Comfortable in a fast-paced, evolving environmentPreferred (Not Required), • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center, • Experience in state or federal work environments

Job Description Overview ENTRY-LEVEL CONTACT CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you’ll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Supervise and support a team of 15–25 front-line agents handling inbound calls., • Coach team members on customer service best practices and performance improvement., • Monitor KPIs and drive productivity, quality, and customer satisfaction., • Conduct regular performance reviews and provide actionable feedback., • Collaborate with internal teams including QA, Training, IT, and Recruiting., • Manage scheduling, payroll submissions, and workforce planning., • Support hiring, onboarding, and disciplinary actions as needed., • Serve as a subject matter expert on client-specific processes and expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a supervisory role., • Associate’s degree or equivalent combination of education and experience., • Strong communication, leadership, and interpersonal skills., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and performance metrics (KPIs, SLAs)., • Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment., • Proven ability to coach and develop team members effectively. PREFERRED QUALIFICATIONS: • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our employee development team is looking for experienced call center Customer Service Supervisors to support commercial and public sector clients. Supervisors in this role coach and develop a team of inbound customer service agents and are directly responsible for the performance of their team. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Call Center Client Account Manager I to manage complex business process outsourcing (BPO) accounts. In this role, you will oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success. This is a senior-level position requiring proven experience in contact center account management. A background in both contact center operations and client services or account management is highly preferred. The ideal candidate is an effective communicator, confident presenter, and skilled relationship builder who demonstrates strong ownership, professionalism, and a results-driven work ethic. This is a full-time, office-based position with up to 20% travel required. As the primary point of contact for both the client and MCI's operations and shared services teams, you will manage day-to-day client relationships, drive strategic initiatives, oversee change management, ensure process compliance, and deliver outstanding service. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Client Account Manager II to join our dynamic contact center team. In this role, you will be responsible for managing complex Business Process Outsourcing (BPO) accounts, fostering strong client partnerships, and ensuring the successful delivery of services across enterprise and public sector accounts. As the primary liaison between clients and internal operational teams, you will oversee account performance, drive client satisfaction, and identify opportunities to strengthen relationships and support business growth. You will work collaboratively with cross-functional teams to ensure service excellence, operational efficiency, and the achievement of client objectives. The ideal candidate will have extensive experience managing contact center client accounts, with a strong understanding of both contact center operations and client relationship management. Experience supporting enterprise-level and public sector clients is highly desirable. You should be an exceptional communicator and presenter, capable of building trusted relationships with stakeholders at all levels. A proactive mindset, strong sense of ownership, excellent problem-solving skills, and a commitment to delivering outstanding client service are essential for success in this role. This is a full-time, office-based position that requires regular onsite attendance and the flexibility to travel up to 20% of the time for client meetings, business reviews, and operational support. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Join our fast-growing team and take the next step in your HR career! We’re looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Maintain accurate and timely entries in HRIS systems, • Ensure consistent and fair application of HR policies and procedures, • Conduct audits and compliance checks, including payroll and reporting verifications, • Maintain employee records in accordance with legal requirements, • Communicate and implement updates to HR policies and procedures, • Align HR strategies with business goals and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Handle employee relations matters, including conflict resolution and problem-solving, • Adapt to a dynamic and evolving work environment influenced by economic and policy changes, • Drive innovation in HR practices and continuous process improvement, • Lead initiatives related to employee relations, retention, and recognition, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • 2+ years of experience as an HR Generalist, • Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience), • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills, • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Ability to prioritize tasks and meet deadlines efficiently PREFERRED QUALIFICATIONS: • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. In this role, you will collaborate closely with leadership to deliver internal HR support and contribute to the continuous improvement of HR processes. The ideal candidate is a dynamic public speaker, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Minimum 1 year of experience in HR administration, • Some undergraduate education required, • Strong interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Effective conflict resolution and time management skills, • Strong presentation skills, both written and verbal, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Capable of prioritizing tasks and meeting deadlines efficiently Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in HR administration, • Some undergraduate education required, • Strong interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Effective conflict resolution and time management skills, • Strong presentation skills, both written and verbal, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Capable of prioritizing tasks and meeting deadlines efficiently PREFERRED QUALIFICATIONS: • Experience in military, government (local, state, or federal) settings, • Background in contact center environments, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. We're looking for an experienced Human Resources Specialist to support internal HR functions with a strong focus on recruitment and talent acquisition. In this role, you'll partner with the Talent Acquisition team and operations to coordinate recruiting and hiring activities while providing broader HR support. The ideal candidate is a confident and engaing communicator who is friendly, creative, dependable and brings strong work ethic to the role. Experience in call center operations or client services in prefered. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • General HR support, in partnership with operations, • Ensure timely and accurate entries to the HRIS databases, • Coordinate recruitment activities, • Prepare and submit job reacquisition requests, • Communicate with staff and provide instructions and guidance regarding policies and practices such as payroll, compliance issues, and employment inquiries, • Understand business goals and recommend effective HR strategies, • Monitor employee engagement with a "hands-on" approach that may include remote interactions, • Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies, • Passion for innovative HR solutions and process improvement, • Drive effective employee relations, retention and reward programs, • Comfort with high volume workload, • Manage multiple priorities, • Excellent organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 2+ years of experience as an HR Specialist or recruiting positions, • Some Undergraduate level education in Human Resources, • Exceptional interpersonal & communication skills, • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Understanding of training tools and techniques, • Possess effective conflict resolution skills, • Possess time management, planning, organizational and multi-tasking skills, • Excellent presentation skills (oral and written), • Ability to work in a professional but fast-paced environment, • Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles, • Address knowledge, expertise, and performance gaps with constructive feedback, • Comfortable with providing and accepting critical feedback., • Capable of prioritizing and organizing work efficiently to meet deadlines PREFERRED QUALIFICATIONS: • Military, local, state or federal government experience is a plus, • Experience working in a contact center environment is a plus, • Graduation from an accredited two-year or four-year college or university is a plus, • SHRM-SCP or similar certification is a plus