Sales & Service Lead - Bourbon
3 days ago
New Orleans
Job DescriptionAbout the Role The Sales & Service Lead is a specialized retail leadership role responsible for driving exceptional customer experiences, sales performance, and front-of-house execution. This position serves as a key partner to store leadership by coaching team members, reinforcing sales and service standards, supporting employee development, and helping drive achievement of store performance goals. The Sales & Service Lead actively leads from the sales floor, providing real-time coaching, supporting daily operations, and ensuring a welcoming, compliant, and engaging customer experience. This role serves as a Manager on Duty (MOD) when assigned and plays a critical role in developing high-performing teams and delivering business results. Essential Duties & Responsibilities Sales Leadership & Customer Experience • Lead by example through exceptional customer engagement and service., • Coach team members on effective sales techniques, product knowledge, customer interactions, and service standards., • Drive store performance through a focus on conversion, basket size, units per transaction, and other key performance indicators., • Identify coaching opportunities and provide real-time feedback to improve individual and team performance., • Support resolution of customer concerns and escalations while maintaining a positive customer experience., • Promote a culture centered on hospitality, product expertise, and relationship building. Team Development • Assist in onboarding and training new team members., • Reinforce company policies, service expectations, and operational procedures., • Partner with store leadership to identify employee development opportunities., • Support accountability conversations and performance coaching initiatives., • Help foster a positive, inclusive, and high-performing team environment. Operational Leadership • Serve as Manager on Duty (MOD) when assigned., • Support daily store execution, opening and closing procedures, and workforce deployment., • Ensure compliance with company standards, state regulations, and operational procedures., • Assist leadership with execution of store initiatives, promotions, and operational priorities.Qualifications, • 2+ years of retail leadership experience preferred., • Experience coaching employees to achieve sales and customer service goals., • Strong understanding of retail performance metrics and customer engagement strategies., • Demonstrated ability to influence and motivate team performance., • Strong communication, problem-solving, and organizational skills., • Cannabis industry experience preferred., • Must meet all applicable state requirements for employment within the cannabis industry.Education and Experience, • High school diploma or equivalent required; associate's or bachelor's degree in Business, Retail Management, Hospitality, or a related field preferred., • Minimum of 2 years of retail, hospitality, sales, or customer service leadership experience required., • Experience coaching and developing team members to achieve sales, service, and operational goals preferred., • Demonstrated success driving customer engagement, sales performance, and team accountability., • Experience in a regulated industry, including cannabis, pharmacy, alcohol, gaming, or similar environments preferred., • Strong understanding of retail performance metrics, including conversion, average transaction value, units per transaction, and customer experience measures., • Experience serving ina leadershipcapacity such as Lead, Supervisor, Key Holder, Assistant Manager, or equivalent role preferred., • Proficiency with point-of-sale systems, scheduling platforms, and basic business reporting tools., • Must meet all state requirements and maintain eligibility to work within the cannabis industry.Physical Requirements, • Ability to stand, walk, and remain active for extended periods of time, up to 8-10 hours per shift., • Ability to frequently move throughout the sales floor and other areas of the store., • Ability to bend, stoop, kneel, reach, and crouch as needed to assist customers, stock products, and maintain store presentation., • Ability to lift, carry, push, and pull up to 30 pounds regularly and up to 50 pounds occasionally with or without reasonable accommodation., • Ability to operate standard office equipment, point-of-sale systems, and handheld devices., • Ability to communicate effectively with customers, team members, and leadership in a retail environment., • Ability to work in varying retail conditions, including moderate noise levels and frequent customer interaction., • Ability to travel between store locations or attend training and business meetings as needed. We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs. If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.