Student Services Analyst - Retention Coach (Multiple Positions)
1 month ago
Mesa
Student Services Analyst - Retention Coach (Multiple Positions) Job ID: 322349 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $52,525.00 - $68,282.00/annually, DOE Grade 114 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am - 6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-___ We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. ___ We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County.___ We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Mesa Community College (MCC), is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 MCCCD colleges. Learn more at ___. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of ___ available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: • Nationwide Medical, Dental, and Vision Coverage, • Paid Time Off: Vacation, Sick Leave, and Personal Time, • 20 Paid Observed Holidays, • Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage, • ___, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions, • Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b), • Tuition Reimbursement for employees and dependents, • Annual Professional Development Funding, • District-Wide Wellness Program with Workshops and Webinars, • Monthly Health & Wellness Calendar and Newsletter, • Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs, • Employee Assistance Program (EAP), • Sight-On-Site Eye Care Services, • Mobile On-Site Mammography Screenings, • Pre-Retirement Planning Events, • Qualifying Employer for___ (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Retention Coach (Inaugural Position) Mesa Community College invites applications for an inaugural Retention Coach position-an exciting opportunity to help design, launch, deliver, and scale a comprehensive first-year program and new student orientation program with a focus on persistence, academic momentum, and timely completion. The Retention Coach will help build the retention program from the ground up-developing outreach strategies, coaching practices, tracking systems, and partnerships-while working directly with students to address academic, personal, and institutional barriers to success. This role is ideal for a student-centered professional who is energized by creating new systems, shaping practice, and directly impacting student success. As an inaugural member of the retention coaching team, the Retention Coach will play a critical role in establishing consistent, equitable, and proactive support structures for new, first-year, at-risk, adult, and returning students. Position Overview The Retention Coach provides proactive, first-year case-management-based coaching aligned to Guided Pathways and First-Year Experience frameworks, supporting students from entry through successful transition into their academic pathways. This position contributes directly to the design, implementation, and continuous improvement of first-year retention strategies and new student orientation programming. The Retention Coach works collaboratively with advising, enrollment services, faculty, financial aid, tutoring, and student support programs to ensure a coordinated, student-centered experience that removes barriers and promotes early academic momentum. Key Responsibilities Program Development & Team-Based Support (All Coaches) • Serve as an inaugural contributor to the development and launch of the college's first-year success program and new student orientation model, retention coaching program, including shared goals, workflows, communication protocols, and success metrics., • Participate in building and refining case management, outreach, and documentation practices to ensure consistent, high-quality student support., • Collaborate as part of a coordinated coaching team to deliver proactive, equity-centered retention and completion support., • Use data, early alert systems, and faculty/staff referrals to identify students in need of intervention and coordinate timely support., • Track student engagement, progress, and outcomes to inform continuous improvement and program scaling., • Partner with faculty, advisors, tutoring, and student support services to provide integrated, wraparound support., • Identify and address academic, personal, financial, and basic-needs barriers through equity-minded, student-centered practices., • Support critical first-year milestones, including onboarding, course registration, early alerts, and re-enrollment., • Collaborate across academic and student affairs to ensure pathway-aligned, seamless support., • Utilize student success systems, early alert tools, and data to prioritize outreach and inform interventions., • Use disaggregated data to identify equity gaps in course success and persistence and adjust coaching strategies accordingly., • Participate in ongoing professional development related to coaching, equity-minded practices, and subject-specific pedagogy., • Contribute to assessment, reporting, and refinement of the retention coaching model as it scales., • Provide holistic, proactive coaching (including maintaining regular outreach and follow-up) to an assigned first-year student caseload, addressing study strategies, time management, motivation, and help-seeking behaviors to improve student persistence and completion., • Identify non-academic barriers (e.g., basic needs, technology access, work-life balance) and proactively connect students to appropriate resources to create solutions for at-risk students and those facing academic, personal and social difficulties and offer guidance and support in navigating dynamic, fast-paced learning environments., • Support students in navigating college processes, policies, and resources that impact persistence and completion., • Develop and implement effective personalized academic success plans tailored to student unique goals, strengths, and challenges., • Develop and maintain meaningful relationships with students, fostering a sense of belonging and accountability for their educational journey., • Implement and continually develop effective best practices and retention strategies to retain students, specifically first-year and other students., • Communicate regularly with students and conduct regular check-ins with at-risk or struggling students., • Conduct timely outreach to at-risk students and help them create action plans for improvement., • Communicate accurate and timely information and feedback to students., • Support, guide and empower students through their first year to build the formation for continued success and development of skills necessary to be advocates for themselves., • Embed learning opportunities to develop student self-advocacy skills and foster autonomy., • Contribute toward creating a positive and respectful workplace., • Support students and counsel them to better understand their MCC experience., • Provide targeted coaching and academic support focused on math persistence and course success, particularly in developmental, gateway, and high-enrollment math courses., • Collaborate with math faculty, tutoring centers, and learning labs to align coaching with course expectations and supports., • Partner with faculty across programs to reinforce effective strategies embedded in coursework., • Provide specialized coaching to support student success in English, writing, and composition courses., • Collaborate with English faculty, writing centers, and tutoring services to reinforce aligned strategies and expectations., • Help define and establish the college's first-year retention and orientation practices, • Directly influence student persistence, engagement, and success via proactive, case-management-based support to first-year, at-risk, adult, or returning students, • Contribute to institutional effectiveness and accreditation expectations related to student support, equity, and continuous improvement, • Be part of a growing, mission-driven team focused on transforming the student experience Join Us Mesa Community College is committed to creating inclusive, equitable learning environments where all students can succeed. We welcome candidates who are excited to build something new, collaborate across departments, and make a meaningful impact on students' educational journeys. Essential Functions All Student Affairs positions require consistent, full on-site attendance and engagement as an essential job function in order to provide in-person student affairs services, including but not limited to: student advising, support services, case management, programming, student walk-in services, daily operational support and collaboration, etc.-which precludes remote or hybrid work options for any Student Affairs role regardless of position classification. 30% Generalist Retention Coaching • Serve as an inaugural contributor to the development, launch, and continuous improvement of the college's first-year success program and new student orientation model, retention coaching program, including shared goals, workflows, communication protocols, and success metrics., • Identify non-academic barriers (e.g., basic needs, technology access, work-life balance) and proactively connect students to appropriate resources to create solutions for at-risk students and those facing academic, personal and social difficulties and offer guidance and support in navigating dynamic, fast-paced learning environments., • Support students in navigating college processes, policies, and resources that impact persistence and completion., • Collaborate as part of a coordinated coaching team to deliver proactive, equity-centered retention and completion support., • Develop and maintain meaningful relationships with students, fostering a sense of belonging and accountability for their educational journey., • Implement and continually develop effective best practices and retention strategies to retain students, specifically first-year and other students., • Embed learning opportunities to develop student self-advocacy skills and foster autonomy., • Contribute toward creating a positive and respectful workplace., • Support students and counsel them to better understand their MCC experience., • Stay current with best practices in student development, and retention strategies (particularly first-year) through professional development opportunities. 30% Early Alert and Student Support • Monitor academic performance and flag early signs of academic distress., • Monitor and respond to the early alert flags for assigned students at risk and implement interventions to promote retention., • Provide outreach to students who miss classes or fall behind., • Collaborate with faculty to receive alerts on first-year at-risk students., • Implement timely interventions to prevent withdrawal or failure., • Collaborate with campus departments to connect students with academic, career, wellness, and social support services to remove barriers to success. 15% Program Coordination • Assist with developing, coordinating and implementing New Student Orientation and other signature events, information sessions, workshops, etc., • Participate in building and refining case management, outreach, and documentation practices to ensure consistent, high-quality student support., • Use data, early alert systems, and faculty/staff referrals to identify students in need of intervention and coordinate timely support., • Track student engagement, progress, and outcomes to inform continuous improvement and program scaling., • Partner with faculty, advisors, tutoring, and student support services to provide integrated, wraparound support., • Support critical first-year milestones, including onboarding, course registration, early alerts, and re-enrollment., • Collaborate across academic and student affairs to ensure pathway-aligned, seamless support., • Utilize student success systems, early alert tools, and data to prioritize outreach and inform interventions., • Use disaggregated data to identify equity gaps in course success and persistence and adjust coaching strategies accordingly., • Participate in ongoing professional development related to coaching, equity-minded practices, and subject-specific pedagogy., • Contribute to assessment, reporting, and refinement of the retention coaching model as it scales., • Maintain accurate, FERPA-compliant documentation and contribute to assessment, reporting, and continuous improvement. 15% Data Tracking, Reporting and Compliance • Ensure compliance and follow, understand, and adhere to federal, state, District Office, and institutional regulations/laws/policies., • Maintain accurate and complete student records as required by accreditation agencies, school policies, and administrative regulations., • Utilize relevant, appropriate, and approved systems to communicate and monitor student interaction and progress., • Monitor and remain abreast of compliance and reporting standards and remain abreast of district, state, and federal regulations. Maintain student confidentiality, including accurate and confidential records., • Maintain accurate records and track student outcomes using assigned technologies., • Use access to sensitive and/or not yet public college-related information only in the performance of the responsibilities of the position and exercise care to prevent unnecessary disclosure to others., • Prepare accurate reports and documentation as required and requested. 5% Leadership • Contribute to and support strategic enrollment planning activities, and in partnership with administration to implement SEM planning., • Collaborate with administration to analyze, interpret and implement processes as they relate to student engagement, retention, persistence, and student success., • Engage in other duties as assigned by administration, supporting initiatives that advance the mission of the office and the division. 5% Other • Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences., • Responsible for other reasonable related duties as assigned commensurate to the grade level of the position. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications A Master's degree in higher education administration, counseling, student personnel, or college student affairs leadership or related field from a regionally accredited college or university. B One year of full-time, relevant MCCCD experience within the previous two years. C Direct experience working within a First-Year Experience (FYE) model, including orientation, first-year seminars, success courses, learning communities, or cohort-based programming. D Demonstrated experience delivering and implementing proactive, case-management, success coaching, or intrusive advising for first-year, exploratory, at-risk, adult, or returning students, with a focus on persistence, academic momentum, and completion within a Guided Pathways or structured onboarding framework. E Subject-Specialized Roles: Experience supporting students in mathematics success initiatives, including placement/placement alternatives, corequisite or accelerated pathways, quantitative reasoning, and gateway math completion. OR Experience supporting students in English, reading, or writing success initiatives, including placement/placement alternatives, corequisite models, first-year composition, and academic literacy development. F Experience utilizing early alert systems, CRM platforms, SIS, degree audit tools, student success technologies, MS Office Suite, Google Applications, Zoom, etc. G Experience translating and using quantitative and qualitative information, data dashboards, KPIs, and student success metrics to guide strategy and operational decisions. H Proven ability to collaborate with academic affairs, faculty leadership, enrollment services, institutional research, IT, and student affairs units related to retention, enrollment, completion, or strategic planning. I Proficient in English and a second language. Bilingual (Spanish fluency). Special Working Conditions Work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days May require working evening and weekend hours (example: Saturday coverage during peak weeks) Required to sit for a prolonged period of time; viewing a computer monitor May be required to travel or be assigned to another MCCD location Travel to campus during interview/selection process will be at candidate's own expense MCC does not sponsor individuals for work visas How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position., • Indicate whether former or current employment is Full-Time or;, • Part-Time employment (must include number of hours worked), • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Applicants who are not currently working for any of the MCCCD locations should apply at___. If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at ___ prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time. Posting Close Date Open until filled First Review February 22nd, 2026 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit ___ jeid-e5b76c1f0fa92043bb8113e93cc83d57
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