Housekeeping Supervisor- The Sitio Boutique Hotel at Atlantic Park
6 days ago
Virginia Beach
Job Description YOUR NEXT DESTINATION AWAITS Careers at Commonwealth Lodging Top Notch Talent + World Class Hospitality We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest Overview: Lead and manage the housekeeping team to ensure a clean, organized, and welcoming environment that meets Surfrider standards while fostering a positive, professional atmosphere. Key Responsibilities: • Communicate effectively across all departments, maintaining harmony and professionalism., • Manage daily work schedules, room allocations, and team assignments for efficiency and timely room readiness by 3 PM check-in., • Verify quality and performance, supporting team members and exceeding resident needs., • Personally clean rooms and spaces when needed to ensure prompt completion., • Inspect rooms, common areas, and public spaces to maintain cleanliness, safety, and presentation standards., • Conduct routine property walks to ensure all areas meet brand standards and guest expectations., • Recruit, interview, and train new housekeeping staff, building partnerships for candidate sourcing., • Manage inventory, supplies, equipment, and maintain budget within ownership guidelines., • Report maintenance issues to GM and collaborate with the Front Desk on room status and readiness., • Conduct monthly asset inspections, develop improvement plans, and track inventory levels., • Gather feedback from Front Desk, GM, and ownership to continuously improve service and organization., • Advise on operational organization, equipment, and efficiency improvements., • Demonstrated strong guest service, problem solving and decision making skills, • Demonstrated energetic, self- -motivating and a "can do" positive attitude, • Proficiency in English and Spanish (written and oral), • Proficiency with Microsoft Office (Word, Excel) and Housekeeping PMS System on Mac and PC, • Demonstrated ability to manage conflict / resolution, stress and time management, • Exert physical effort in lifting/transporting at least 25 pounds., • Push/pull carts and other equipment up to 100 pounds., • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, and hearing ability and visual acuity., • Work environment-all areas of the hotel, surf park, and restaurant. This job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings., • Previous Housekeeping experience in a similar luxury environment required, • High school degree or equivalent, • Minimum of three years of housekeeping experience, • Minimum of two years of experience in this role or a similar leadership role, • Ability to be flexible with work schedule including nights, weekends and holidays as needed, • Reading, writing and oral proficiency in the English language. Bi-lingual a plus, • Must possess the ability to make independent decisions, follow instructions and to accept constructive criticism, • Must possess leadership ability and the willingness to work harmoniously with staff, management, vendors and guests, • Multitask, organize and prioritize tasks on an hourly and daily basis, • Work well under time constraint- clear thinking and remaining calm, • Maintains a positive disposition and adaptable mind set, • Perform job duties with attention to detail, speed and efficiency, • Adapt to workload based on hotel occupancy, • Maintain confidentiality of guest and hotel information, • Responsible for knowing and abiding by all departments, Commonwealth Lodging Management, and hotel policies and procedures. As well as all brand standards, policies, and procedures., • This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.