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Summary The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs). Position Responsibilities and Accountabilities Technical Support and Issue Resolution • Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email., • Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions., • Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations., • Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs)., • Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity., • Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software., • Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively., • Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools., • Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality., • Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities. Qualifications and Competencies • Strong troubleshooting, analytical, and diagnostic abilities, • Excellent interpersonal and teamwork skills, • Proven problem-solving, communication, and organizational skills, • Ability to stay organized and create clear, thorough documentation for processes and procedures, • Working knowledge of network devices, including switches, access points, and firewalls, • Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals, • Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus, • Ability to perform heavy lifting (50+ pounds), • Ability to travel as needed Education and Experience • Bachelor’s Degree in Computer Science or Information Systems a plus, • Minimum 3-5 years of IT experience required, • Windows and MAC support required, • Must be well-versed in network configuration and troubleshooting, • Must be able to support Windows Server 2012 and up, • Active Directory, GPO, DNS, and DHCP experience, • Avaya IP Office experience is a plus

Job Description THIS IS A PART TIME ROLE Now Hiring: IT Support and Office Assistant – MSP (Long Island, NY) About Us We’re a boutique IT Managed Service Provider (MSP) serving businesses throughout Long Island with responsive, reliable, and relationship-driven IT support. As we expand, we're looking for a detail-oriented IT Support and Office Assistant to join our team. This role has growth potential either within the technology team or in operations. About the Role This is a blended role where you’ll be the first point of contact for clients, helping to log and route technical requests, and assist with various administrative duties to keep the office running smoothly. Responsibilities Client Support / Ticket Management * Answer and route incoming calls and emails professionally. * Gather preliminary information and create accurate service tickets in our system. * Assign or escalate tickets to the appropriate technician. * Track open tickets and follow up on unresolved client issues. Administrative Support * Schedule appointments and coordinate technician dispatches. * Maintain and update client documentation and internal knowledge base. * Assist with light office duties (filing, ordering supplies, managing calendars). * Help with client communication (status updates, scheduling reminders, etc.). ✅ Qualifications * Excellent communication and organizational skills. * Tech-savvy and comfortable using IT tools and platforms (e.g., Microsoft 365, ticketing systems). * Previous experience in an MSP, IT help desk, or customer service role is a plus. * Ability to multitask in a fast-paced, small-team environment. * Dependable, self-motivated, and eager to learn. Bonus Points For * Familiarity with PSA/RMM tools like Autotask, ConnectWise, or similar. * Basic understanding of IT services and terminology (no troubleshooting required). * Experience supporting a technical or services-based team. Why Join Us? * Be part of a tight-knit, tech-forward team. * Room to grow your skills and evolve into more technical or operational roles Company DescriptionWe are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions. Why Join Us? • Exposure to the full MSP lifecycle: support, projects, security, cloud., • High-impact environment — your work directly improves client operations., • No corporate bureaucracy — just real tech work in a close-knit team., • Competitive salary, room for growth, and a positive culture.We are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions.\r\n Why Join Us?\r\n- Exposure to the full MSP lifecycle: support, projects, security, cloud.\r\n- High-impact environment — your work directly improves client operations.\r\n- No corporate bureaucracy — just real tech work in a close-knit team.\r\n- Competitive salary, room for growth, and a positive culture.

Job Description Join a team that feels like family — and works like a powerhouse. We’re a growing Business Finance company looking to expand our dynamic Technology Team with an experienced and business-savvy IT Associate. If you're passionate about solving technical problems, thrive in a collaborative environment, and have strong mastery of Salesforce along with excellent communication skills, we want to meet you. At our company, we operate like a close-knit family. We help each other succeed, support our customers with care, and encourage innovation at all levels. Your ideas are always welcome here. Compensation: $60,000 Responsibilities: As an IT Associate, you’ll play a key part in supporting both end users and our broader business technology needs. You’ll troubleshoot devices, manage onboarding and IT assets, support our Salesforce systems, and assist with IT projects that drive the company’s growth. • Provide first-level help desk support via phone, email, and in-person interactions, • Troubleshoot hardware and software issues across desktops, laptops, and peripherals, • Maintain and document the internal ticketing system and IT inventory, • Support onboarding processes, including account creation and device setup, • Assist with IT projects, including hardware/software deployments and upgrades, • Create and update IT documentation for technical and non-technical users, • Respond promptly to business-critical IT emergencies, • 1+ year of IT support experience, • Strong business acumen and ability to understand user needs, • Proficient in Salesforce (admin/support experience a major plus), • High School Diploma or equivalent, • Experience with Help Desk ticketing systems and IT asset tracking, • Strong communication skills — written and verbal, • Ability to multitask, stay calm under pressure, and resolve issues efficiently, • Attention to detail and a customer-first mindset Preferred: • 2+ years of IT support experience, • BA/BS in Computer Science or related certifications (CompTIA, Microsoft, etc.), • Experience with cloud/virtual servers, routers, firewalls, and switches, • Must be located within 20 miles of zip code 11747About Company What We Offer • A full suite of traditional benefits, including:, • Health Insurance, • Paid Time Off, • 401(k) Plan, • Paid holidays and vacation, • A work environment that feels more like home than an office, • Opportunities to grow, innovate, and advance within the company

Job Description We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY A fast-paced customer service role that requires solid communications skills, and the ability to ask the right questions that uncover information necessary to assist in resolving client issues. The ideal candidate is detail oriented, consistent, and patient. This role requires someone who is comfortable with technology and has a willingness to learn about technology terms and acronyms. The shift for this position is Saturday - Wednesday, 10am-7pm EST. This position reports to the Customer Service Team Lead. RESPONSIBILITIES • Phones – You will be asked to answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database, • Emails - You will be asked to enter tickets into our database that arrive via our customer email portal, • Filing – You will be asked to file paperwork and documentation as needed, • Data Entry – You will be asked to process data entry tasks as needed, • Outbound Calling – You will be asked to call clients to inform them of scheduling and/or changes, • Reliable – Shows up for work on time – ready to work, • Minimum 2-3 years of experience providing Customer Service in an office setting, • Ability to effectively communicate by phone, • Ability to speak and write in English, clearly and professionally, • Proficiency with computer (Windows Operating system), • Strong typing skills required, • Pays attention to detail

Job Description Overview We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you. Responsibilities Provide first-level technical support to clients primarily from our central office in Syosset, NY. Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools. Occasionally visit client sites to provide on-site support as needed. Document and track all support requests, resolutions, and follow-up activities in our ticketing system. Collaborate with other team members to escalate and resolve complex issues. Participate in ongoing training and development to stay current with emerging technologies and best practices. Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field. Qualifications Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Basic knowledge of computer hardware, software, and networking fundamentals. Ability to work independently and as part of a team. Customer-focused attitude with a desire to provide exceptional service. Willingness to learn and adapt to new technologies and environments. Availability to occasionally travel to client sites as required. Preferred Skills Previous experience in a helpdesk or technical support role. Familiarity with MSP environments and ticketing systems. Certifications such as CompTIA A+, Network+, or similar are a plus. Benefits Competitive salary and benefits package. Opportunities for professional growth and advancement. Supportive and collaborative work environment. If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team!