Ticketing jobs in Mount Vernon, New YorkCreate job alerts

Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and improvements, as well as web trends; Provid

Our IT Department is looking for a full time Service Desk Analyst to join their team! This is a 40 hour position Monday - Friday: 8am - 5pm. Responsibilities: • Answer calls from users within Community Care, • Help desk ticketing system, • Troubleshoot windows and office, • User account administration, • Participate on a professional help desk, focused on providing exceptional customer support, • Use a wide variety of tools to deliver accurate data and information, • Ability to quickly transition from project work to incoming call(s), • Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians, • Perform other related duties as delegated by immediate supervisor Compensation: $21.00 - $34.00 hourly Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment! We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians. Community Care Physicians is an Equal Opportunity Employer.

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

Penney - - Responsibilities: Provide excellent customer service and drive sales at checkout; Manage checkout processes including returns and re-ticketing; Maintain signing and merchandising standards at checkouts and assist with replenishment; Support Omnichannel efforts and inventory recovery acti

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plusIdeal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Yonkers, NY

Stocking Associates are critical to making sure our stores remain stocked with the merchandise our customers want! Daily tasks include receiving, ticketing, sorting, and moving merchandise into and throughout the store quickly, efficiently, and accurately. Position Category Retail Store. If you want

Job Description Job Title: Applications Administrator (Medical Payment Processor) Reports to: Applications Lead Supervises: N/A Position Summary: The Applications Administrator is responsible for managing the submission of client applications to credit card processors, such as Elavon and Payroc, to ensure seamless onboarding and processing setup. This role involves completing required documentation (e.g., VAR sheets), coordinating with sales reps and processors, and ensuring all systems are properly configured for payment processing. Key Performance Areas & Key Performance Indicators: Application Submission & Setup (25%): • Submit client applications to credit card processers (Elavon, Payroc) for approval and setup, • Complete and prepare VAR (Value-Added Reseller) sheets for installations, ensuring all necessary details are accurately recorded., • Data in subscription boards need to be thoroughly checked before clients are billed, • Coordinate with clients to gather required information and documents for submission., • Work closely with processor representatives to ensure timely processing of applications, • Monitor application statuses and follow up as needed to ensure smooth onboarding and approval processes., • Communicate with internal teams to ensure proper installation and setup of payment terminals and systems, • Maintain detailed records of all submitted applications, approval statuses, and installation progress, • Monitor application status with processors, • Ensure compliance with all relevant regulations and standards during the application and setup process Education: • Highschool Diploma required, • Bachelor's Degree in Healthcare or Business Administration Preferred, • Experience working with credit card processors, particularly Elavon and Payroc, preferred., • Strong attention to detail and organizational skills to manage application documentation., • Ability to work with clients to gather necessary information for processing applications., • Familiarity with completing and submitting VAR sheets or similar forms., • Excellent communication skills for coordinating between clients, processors, and internal teams., • Basic knowledge of payment terminal setup, configuration, and encryption processes is a plus. Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence. Attention to Detail – Ensures accuracy in completing applications before sending credit card processors. Identifies errors or inconsistencies with applications. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job Description ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We're rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB The Accounts Payable Specialist plays an important role in keeping VEG's rapidly growing hospital network running smoothly behind the scenes. From making sure our vendors are paid accurately and on time to partnering with hospital teams and VQ to solve problems quickly, this role supports the teams who make VEG's mission possible by caring for pets and their families in moments that truly matter. At VEG, we move fast, take ownership, and aren't afraid to rethink the way things have always been done. This is a great opportunity for someone who loves organization, thrives in a high-energy environment, enjoys collaborating across teams, and wants to be part of a company that's growing, innovating, and having fun while doing meaningful work. WHAT YOU'LL DO * • Process, code, and route invoices accurately and timely using Coupa and Sage Intacct in a fast-paced, high-volume environment, • Initiate, review, and track vendor payments while ensuring compliance with internal controls, approval workflows, and company policies, • Partner with Accounting to support accurate invoice processing, payment execution, reconciliations, and month-end close activities, • Collaborate cross-functionally with hospital teams and VQ to resolve invoice discrepancies, payment inquiries, and vendor issues with urgency and professionalism, • Manage and respond to accounts payable requests through internal ticketing systems, prioritizing clear communication and timely resolution, • Maintain accurate and up-to-date vendor records, including payment terms, tax documentation, and banking details, • Support audit requests and internal reviews by providing documentation and explanations as needed, • Identify trends, gaps, or recurring issues and proactively recommend process improvements, • Contribute to ongoing AP modernization efforts, including automation, AI-driven initiatives, and system enhancements, • Assist with special projects, system implementations, and ad hoc reporting as VEG continues to scale, • Bring a solutions-oriented, team-first mindset that aligns with VEG's culture of ownership, transparency, and continuous improvement WHAT YOU NEED • 2+ years of accounts payable or related accounting experience, preferably in a high-volume or multi-location environment, • Experience working with AP systems such as Coupa, Sage Intacct, or similar ERP and invoice management tools, • Strong attention to detail with the ability to manage multiple priorities in a fast-paced setting, • Clear, professional communication skills and a service-oriented approach to internal and external partners, • Comfort working cross-functionally and adapting to change in a growing organization, • A proactive mindset - you don't just identify problems, you help solve them, • Alignment with VEG's values: empathy, ownership, collaboration, and a drive to keep getting better WHO YOU ARE • Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives, • Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments, • Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results, • Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU • Competitive Compensation Including ($60,000 - $70,000) + bonus + benefits., • Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling, • Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families, • Unlimited PTO to use for vacation or sick days—however you need it!, • Generous employee referral program, so our awesome people can bring in more awesome people., • And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!, • Company laptop and a monthly cell phone reimbursement BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station. DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.

Job Description Westchester Reform Temple (WRT) is seeking an experienced and dynamic Membership & Program Engagement Director to join our senior staff team in Scarsdale, New York. WRT is a vibrant, 1,000+ household Reform congregation, active seven days a week with worship services, lifecycle celebrations, educational programs, and a rich calendar of community events. We are deeply committed to creating an environment where every member feels welcomed, connected, and engaged — and we hold ourselves to the highest standards in everything we do. This is a senior leadership role for a warm, skilled professional who will own the full arc of the membership experience — from first inquiry through long-term engagement and renewal — while coordinating a broad range of clergy- and volunteer-led programs. The ideal candidate will bring exceptional interpersonal and organizational skills, an unwavering commitment to quality, a genuine love of people, and a deep appreciation for the values of Jewish community life. Reporting directly to the Executive Director and secondarily to the Senior Rabbi, and working closely with all clergy, staff, and volunteer leaders, the major elements of the role will include the following: Membership Engagement Recruitment - Assess membership by category, identify growth opportunities, and design and execute category-specific outreach plans to recruit new members. Prospective Members - Serve as the primary point of contact for all membership inquiries, providing concierge-level service throughout the exploration and onboarding process. Offer campus tours with clergy introductions, invite and coordinate attendance at services and events, and ensure prospects are warmly welcomed there by yourself or others. Maintain detailed records of all interactions with prospects in the Database. Welcoming New Members - Partner with clergy, staff, and volunteers to create a "Wow!" onboarding experience. Plan and execute New Member events, ensure each member receives a welcome gift, clergy letter and invitation to meet, and a buddy connection. Serve as a primary contact throughout their first year — check in quarterly, connect them with peers and programs, ensure access to High Holiday tickets, and guide them through their first membership renewal. Membership Renewal - Plan renewal outreach by member category, with particular attention to those transitioning categories and ECC families. Coordinate with the Database Administrator to prepare accounts and forms, communicate proactively with members on financial assistance or past-due accounts, and follow up with non-respondents to complete their renewal or resignation. Financial Assistance - Handle all inquiries with confidentiality, dignity, and sensitivity. Maintain application forms and materials, and collaborate with the FA Committee to review and recommend assistance for each case. High Holidays - Lead the High Holiday ticketing process and attend services to support prospective and new members, ensuring this key membership benefit is delivered with excellence. Resignation Management - Contact resigning members to understand their reasons for leaving; report findings annually. Conduct spring outreach to invite resigned members to return. Database Oversight - Supervise the Database Administrator to ensure accurate records, user-friendly online forms, and reliable monthly and annual reports. Develop deep Salesforce expertise to support members, and to record the many member engagement data points. Volunteer Engagement - Staff and support the Membership Committee, including the clergy liaison (currently the Senior Cantor), who will assist by sharing recruitment ideas, being new Member’s buddies, welcoming prospective and new Members at services and events, and conducting exit interviews. Program Engagement Overall Coordination - Lead the annual calendar planning process each spring, soliciting program dates from clergy, department directors, and volunteer cohorts, and building a conflict-free and well spaced calendar of events. Volunteer Cohorts - Serve as the primary staff liaison for all volunteer-led temple cohorts, supporting their programming logistics while respecting their autonomy as volunteer leaders. Connect new and existing members with the cohorts aligned to their interests. Program Requests - Manage a clear process for receiving and evaluating program ideas from staff, congregants, volunteer cohorts, and outside groups. Coordinate review and approvals / rejections with senior staff. Communicate outcomes to requesting parties with sensitivity. Tikkun Olam / Social Impact - Lead the planning and implementation of WRT's social impact programming, and recruit volunteers to support and sustain this important work. Clergy Programs - Coordinate and support the planned and ad-hoc initiatives as initiated and led by the clergy throughout the year. Engagement Tracking - Record participant data for all temple programs and events in the Database, and provide monthly engagement reports to senior staff. For All Programs - Coordinate program needs in advance with communications, facilities, security, and catering staff; attend events whenever possible; monitor spending against budget; and look for opportunities to weave tikkun olam into programming. Supervising the Communications Team - Oversee all work products of the communications team and ensure that all digital and print elements are of the highest quality and caliber. Set expectations of excellence, provide resources for achieving success, and establish accountability for meeting qualitative goals. Recruit and manage a volunteer committee to provide ongoing feedback and expand the impact of communication efforts. Some of the above responsibilities may be phased in over time, depending on the experience and demonstrated capabilities of the candidate. Core Competencies ● Project Management: Defines objectives, secures resources, builds realistic plans, keeps stakeholders informed, and drives projects to completion. ● Interpersonal Skills: Builds strong relationships at all levels; uses diplomacy, tact, and approachability to work effectively with colleagues and congregants. ● Creativity & Innovation: Generates new ideas, makes unexpected connections, exercises sound judgment about what will work, and learns from experience. ● Verbal Communication: Communicates clearly and articulately across settings; adapts style in response to verbal and non-verbal cues. ● Written Communication: Writes clearly and succinctly with appropriate tone and a well-articulated message. ● Congregant Orientation: Attends to congregant needs with empathy and genuine interest; makes people feel valued. The ideal applicant for this position will demonstrate the following qualifications: ● Familiarity with Jewish synagogue life; Reform experience a plus. ● The ability to understand and connect authentically with our community, clergy, and staff. ● Demonstrated experience managing a synagogue membership program. ● A natural gift for building relationships and genuine curiosity about people of all ages. ● Passion for coordinating programs and creating memorable events. ● Outstanding communication skills — responsive, discreet, and at ease with sensitive conversations. ● A warm, collaborative, and consistently professional presence. ● Exceptional organization, attention to detail, and proactive recordkeeping. ● Creative problem-solving ability and a disciplined, policy-minded approach. ● Openness to feedback, eagerness to learn new technologies ● Flexible availability, including evenings and weekends for programs and events. The anticipated start date for this role is July 1, 2026. Compensation for this full-time exempt position will depend on what kind of credentials, skills and experience you have, and may range from $90,000 - $125,000 per year. WRT believes strongly that all applicants should be considered fairly for employment opportunities at the temple. We are most interested in finding the best candidate for the job, and we recognize that our best candidate may be one who comes from a less traditional background. We would encourage you to apply, if you feel you are poised to excel at leading this important work with us. WRT abides by all applicable federal, state and local laws which prohibit discrimination on the basis of any protected characteristic as established by law. To apply, email your cover letter and resume to: . Applications will be reviewed on a rolling basis and the search will remain open until a candidate is hired.

Job Description Mavis Tires & Brakes at Discount Prices - Help Desk Dispatcher We are seeking a highly organized and authoritative Help Desk Dispatcher to act as the "air traffic controller" for our IT support operations. In this dual-focused role, you will be responsible for the end-to-end management of the ticket queue, triaging incoming service requests, and managing technician workflows to ensure maximum resource utilization. Key Responsibilities • Ticket Dispatching & Workflow Coordination, • Ticket Intake & Triage: Serve as the primary point of contact for all incoming service requests. Evaluate the urgency and business impact of issues to accurately prioritize and categorize tickets within the ITSM platform (e.g., ConnectWise, ServiceNow, Remedy)., • Queue Management: actively manage the service board to ensure all tickets are assigned, processed, updated, and closed within stipulated Service Level Agreements (SLAs)., • Technician Utilization: Manage the schedules and workflows of the technical team, assigning tickets based on technician skill set, availability, and geographic location (if applicable) to maximize efficiency., • Proactive Monitoring: Continuously review queues for "stale," "past due," or neglected tickets to minimize downtime and prevent operational bottlenecks., • Incident Lead, • Stakeholder Communication: act as the "voice of the incident." Provide regular, clear, and high-level status updates to management and stakeholders regarding the current state, estimated time to restoration (ETA), and available workarounds., • Technical Aptitude: A strong fundamental understanding of IT concepts (Windows environments, networking basics, cloud services) to accurately interpret user issues, categorize them, and route them to the correct technical tier., • ITSM Proficiency: Proven experience navigating and managing ticketing systems such as ConnectWise, ServiceNow, Remedy, Jira, or similar platforms., • Leadership: The ability to lead a team and maintain composure during high-stress situations. You must be able to make quick, decisive choices during a crisis., • Communication: Exceptional verbal and written communication skills, with the ability to translate technical jargon into business-friendly updates for stakeholders., • Organized: Proven ability to manage multiple, competing priorities in a fast-paced environment without letting details slip through the cracks. Experience: 1–3 years of experience in an IT Help Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role. Key Performance Indicators (KPIs) Success in this role will be measured by: • Reduced Mean Time to Repair (MTTR): Driving faster resolution through efficient routing., • SLA Compliance Rate: Ensuring tickets are acknowledged and resolved within agreed timeframes., • First-Call Resolution Rate: Ensuring tickets are routed to the right person the first time to minimize "ticket bounce.", • Technician Utilization: maximizing billable/active time for the technical team. Employee Benefits At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment and an excellent combination of additional benefits like health, dental, vision and life insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement. Candidates can apply online at . For any questions, you can call our Recruitment toll free # at 844-375-3995. #ZR Mavis is an Equal Opportunity Employer Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting . We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to . Job Posted by ApplicantPro

Job Description Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies in the NY-metro area, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of our who we are and want to be. We are looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals. About the Team: The Project Team at Network Doctor is responsible for all technology implementations that require more than just a simple work order or request. They work with a wide variety of technologies, including but not limited to networking, systems administration, cloud services, security services. Position Details: The candidate should be a motivated individual looking to work in a stimulating, fast-paced and collaborative atmosphere. Responsibilities will be diverse and often require personal judgment. Successful engineers will assist in the technical planning and implementation of projects, create configurations documentation for use by other technicians, perform technical work onsite at client locations, and keep an eye on the quality of project work being completed. The team member would work from our Englewood Cliffs, NJ office and when needed travel onsite to our clients. Key Responsibilities: • Azure infrastructure deployment, administration and support, • Migrating workloads into Microsoft Azure IaaS and Microsoft SharePoint., • Server migrations from physical-virtual/virtual-virtual, • Installing, configuring, and maintaining Windows Server environments., • Installing, configuring, and maintaining Hypervisor solutions such as VMWare and Microsoft Hyper-V., • Configuring and deploying networking equipment: like switches and firewalls and wireless access points., • Configuring, implementing, and supporting virtual desktop delivery solutions like Citrix DaaS (Virtual Apps and Desktops) and Windows Remote Desktop Services., • Configuring storage devices such as SANs and NASs with redundant disk volumes, delivering LUNs via ISCSI, • Technical planning, leading office relocations, and leading email migrations - both On-premises to Cloud and Cloud to Cloud., • Setting up and managing backups solutions., • 5+ years of experience with IT systems administration., • Azure infrastructure deployment & administration experience is a must, • Solid foundation with IT Infrastructures and experience in maintaining them., • Great verbal & written communication skills, • Must be organized and detail oriented, • Team player; excels in team collaboration, • Excellent interpersonal, customer service and problem-solving skills, • Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities, • Dependable & responsible, • MSP Experience, • Advance level Azure Certifications, • Technical Certification in the above mentioned areas, • Familiarity with the ConnectWise Suite for ticketing and remote management, • Physical ability to lift and move 50lbs

Job Description Job Title: Account Services Administrative Specialist Reports to: Head of Account Services Department: Account Services – Responsive Inbound Vertical Division: Account Resolutions Team ART Position Summary: The Account Services Administrative Specialist provides centralized operational and administrative support to the Account Services team by managing inbound client communications, service tickets, and workflow tracking. This role serves as the first point of contact for phone calls and shared inbox requests, ensuring accurate triage, ticket creation, routing, and service level objective monitoring. The position supports key Account Services processes including rate reviews, save accounts, activations, and closures, while maintaining accurate documentation, tracking tools, and reporting to provide leadership with clear visibility into performance, priorities, and outcomes. Key Performance Areas & Key Performance Indicators: Inbound Communication, Ticketing & Triage: 70% • Answer inbound client calls and provide professional first line support, • Monitor group inboxes to ensure all emails and messages are captured and addressed, • Create and issue service tickets with accurate categorization, documentation, and ownership, • Ensure 100 percent triage of all tickets and confirmation of receipt to clients, • Track service tickets against defined service level objectives and escalate items at risk of breach, • Provide administrative support for rate reviews, save accounts, activations, and closures, • Prepare and submit required internal and external forms and supporting documentation, • Monitor Monday.com boards for tags or assignments and notify owners of required actions, • Draft and send professional client and partner communications on behalf of the team, • Attend Account Services meetings, capture clear meeting minutes, document action items, and distribute notes promptly, • Maintain and update the Account Services Center of Excellence ensuring current policies, guides, and resources are available, • Track updated deal, sales, and policy documentation and communicate changes to the team, • Create PowerPoint presentations using KPI and performance data for leadership and team reporting, • Maintain organized digital records, folders, tracking tools, and shared resources, • Conduct background research requested by leadership to support workflow improvements and quality initiatives, • Compile documentation and research related to rate reviews and save accounts for leadership review Education: Associate degree or equivalent experience in administrative support, client services, payment processing, or a related field preferred Experience: • Minimum of 1 plus year of experience in customer service, administrative support, account services, or related roles, • Strong professional phone presence and written communication skills, • Ability to triage requests, prioritize workload, and align tasks to service level objectives, • High attention to detail with accurate data entry and documentation practices, • Comfort using ticketing systems, CRM tools, shared inboxes, phone systems, and work management platforms such as Monday.com, • Basic proficiency in PowerPoint and Excel for KPI reporting and presentations, • Sound judgment in assessing urgency, impact, and escalation needs, • Client focused mindset with professionalism, empathy, and discretion, • Strong organizational skills with consistent follow through and task tracking Competencies Client Focus – Demonstrates courtesy, empathy, and professionalism in all client and partner interactions Communication Skills – Clearly conveys information verbally and in writing and documents accurately Attention to Detail – Ensures accuracy in ticket creation, documentation, and reporting Problem Solving – Assesses issues effectively, routes appropriately, and escalates risks early Process Orientation – Follows procedures consistently and supports continuous improvement Organizational Skills – Manages multiple priorities while meeting deadlines and service levels Technical Proficiency – Effectively uses ticketing, communication, and reporting tools Team Collaboration – Works collaboratively and proactively supports team success Adaptability – Responds effectively to changing priorities in a fast paced environment Accountability – Takes ownership of work, follows through to completion, and maintains confidentiality Compliance Awareness – Adheres to company policies and regulatory requirements Physical Requirements The physical demands described here are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions Prolonged periods sitting at a desk and working on a computer Ability to occasionally lift up to 15 pounds Employer reserves the right to change this job description at any time based on business needs

Job Description Job Title: Accounts Resolution Specialist- Level III Reports to: Head of Account Services Supervises: ART Level I and Level II Position Summary: The Level III Account Resolutions Specialist serves as the highest escalation point for complete, technical, and high-impact client account issues. This role demands expert-level problem-solving, in-depth knowledge of account management processes, a proactive approach to researching variables, and a strong working knowledge of the terminals and gateways used in payment processing. The Level Three ART specialist excels at analyzing and resolving intricate client and process related challenges. They work closely with internal teams, including IT, compliance, and senior leadership, to implement sustainable solutions, improve workflows, and prevent recurring issues. Additionally, this role plays a key part in mentoring lower-level specialists, refining support protocols, and contributing to process optimization initiatives that enhance overall operational efficiency and client satisfaction. Key Performance Areas & Key Performance Indicators: Submission Analysis (55%): • Serve as the escalation point of contact for incoming phone calls, addressing client inquiries with professionalism and accuracy, • Handles escalated client tickets that exceed the scope of the Level One and Level Two Service Tiers, • Reviews and prioritizes escalated tickets for efficient resolution, • Investigates and resolves complex account discrepancies, connection issues billing issues, and service requests that have been escalated to Level Three support, • Collaborates with internal teams to resolve multi-departmental concerns, • Ensures all tickets are documented thoroughly and updated regularly, • Provides clear, professional, and timely updates to clients regarding their inquiries, • Explains complex resolutions in an easy-to-understand manner to build trust and confidence Mentorship (25%): • Mentor all team members in the intricacies of Payment Processing and Account Maintenance, • Write our procedures how-to-guides, and continuing education resources on any topic that reaches level three that has steps that can be captured and documented, • Works with Director of Client Experience to analyze workflows that optimize efficiency and bring value to the client experience, • Asses Level One and Two ART by offering guidance and training on basic and complex scenarios, • Acts as a resource for resolving questions and improving team knowledge, • Ability to manage multiple team members, and other priorities in a fast-paced environment, • Skilled and able to execute all tasks within the ART Level One and Two Scope of Work, • Maintain daily/weekly/monthly metrics, including total tickets assigned, resolved, and open tickets Education: • 2+ years in customer service, payment processing, account management, or a related field, with experience handling escalated issues Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation. Attention to Detail – Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests. Problem-Solving Abilities– Quickly asses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three Closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLA’s). Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

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