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Job Description Company Overview: Join us in our mission to transform healthcare! nirvanaHealth (under RxAdvance Corp.) is committed to bringing the art of the possible to the payer and PBM industries. We invest in our employees at every stage of life. Success radiates across all levels of our organization, driven by competitive benefits and a strong focus on employee wellness, we aim to support all aspects of employee growth. Characterized by curiosity, innovation, and an entrepreneurial mindset, nirvanaHealth is the first to offer medical and pharmacy benefit management solutions that run on the same platform, made possible by our creation, Aria – the first robotic process automation cloud platform designed for healthcare. Under the leadership of our Chairman John Sculley, former Apple CEO, and our President & CEO Ravi Ika, nirvanaHealth endeavors to sizably reduce the $1 trillion in waste in healthcare administrative and medical costs. We are seeking self-determined players to join our team – folks who embrace the grind and hustle of a growing company, are collaborative and innovative, are life-long learners and growers, and have an entrepreneurial and positive mindset. Job Summary: The Consumer Services Representative I is responsible for answering member, pharmacy, and provider inquiries via phone and written communication. They use problem solving skills and collaboration to resolve the non-clinical questions and/or concerns presented to RxAdvance. The Consumer Services Representative I works in a high-volume call center environment. Job Responsibilities (but not limited to): • Triage phone calls and written inquiries from members, pharmacy personnel, and providers., • Maintain accurate and complete documentation of all inquiries for continuous improvement., • Effectively communicate issues and resolutions to members, pharmacy personnel, providers, and appropriate internal staff., • Follow all internal policies and procedures to ensure consistency, accuracy, and operational effectiveness., • Use judgment and problem-solving skills to resolve members, pharmacy personnel, and providers concerns., • Attend and complete required trainings as needed., • Monitor ticketing system and respond to inquiries internal and external to RxAdvance., • Assist in supplying suggestions and input into training manuals and training documentation., • Monitor System Dashboard for accuracy and to verify documentation process is followed., • Assist in peer level training and call observation of new hires., • Take direction from Consumer Services Leads, Supervisors, Managers, and the VP of Consumer Services., • Keep up to date with industry trends and regulatory changes in the Health Care industry Qualifications: Education and/or Training: • High School Diploma or Equivalent required., • Associate's or Bachelor's Degree is preferred. Professional Experience: • 1-3 years of Customer Service experience required., • 1-3 years of Call Center or healthcare experience preferred. Technical Skills: • Basic level PC skills Required (for example: start up and shut down computer, use mouse to point and click, start, and close programs, switch between programs, save files, print documents and/or access information on-line)., • Basic Search Engines Skills Required, to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online., • Intermediate level keyboarding skills Required (at least 25 WPM, touch typing, formatting documents)., • Communicate effectively in writing and verbally., • Basic or higher understanding of Microsoft Office preferred. Additional Considerations: • Applicants must be able to pass a background investigation as all offers are pending a successful completion of background check per the company policy.

Job Title: HR Coordinator II – HR Operations (Separations/Offboarding) Location: Tampa, FL (Onsite – Monday to Friday) Employment Type: Contract | 6+ Months Job Summary: We are seeking an experienced HR Coordinator II to join a fast-paced HR Operations team supporting employee separation and offboarding processes. This role is ideal for candidates with experience in HR Shared Services, HR Operations, or Employee Lifecycle Management who enjoy structured, process-driven work and can operate independently. The ideal candidate will have hands-on experience with employee separations, HR case management, and HR systems such as Workday and ServiceNow. Key Responsibilities: • Process voluntary and involuntary employee terminations., • Manage employee separation and offboarding activities., • Prepare termination letters, severance documents, and exit packages., • Coordinate final pay-related changes with Payroll and Time & Attendance teams., • Maintain accurate employee records in Workday., • Manage HR cases and employee transactions through ServiceNow., • Ensure compliance with company policies and legal requirements., • Partner with HR Operations, Payroll, and other cross-functional teams. Required Qualifications: • Bachelor's Degree required., • 2+ years of HR Operations or HR Shared Services experience., • Experience with employee separations, offboarding, or termination processing., • Strong experience using Workday., • Experience with ServiceNow or other HR ticketing/case management systems., • Strong Microsoft Excel skills, including formulas and reporting., • Ability to work independently and manage multiple priorities. Preferred Qualifications: • Experience with ADP Payroll., • Experience with Leave of Absence (LOA) administration., • Additional language skills are a plus:, • French (preferred), • Spanish, • Portuguese Important Notes: • This is a back-office HR Operations role, not a Recruiting or Employee Relations position., • Candidates must be comfortable working with a remote manager based outside the United States., • Onsite attendance in Tampa, FL is required. Ideal Candidate Profile: We are looking for a reliable HR Operations professional with experience in employee separations, strong attention to detail, excellent systems skills, and the ability to process HR transactions accurately with minimal supervision.

Job DescriptionBenefits: • Flexible schedule, • Paid time off TampaPrinter.com is a busy, full-service print and sign shop looking for an experienced Graphic Designe/Customer Service Representative (CSR) to join our team. This is an in-person role assisting customers both in-store and over the phone with quotes, orders, and general questions while also creating creating print-ready files for a wide range of products including business cards, brochures, signage, banners and similar items. Responsibilities: • Design and prepare artwork for print and wide-format output, • Create mockups and client proofs for approval, • Follow brand guidelines and print specifications, • Communicate directly with customers when needed to finalize designs, • Work collaboratively with our production and sales teams to meet tight deadlines, • Manage multiple projects efficiently while maintaining quality and accuracy, • Greet and assist customers in person, over the phone, and via email, • Provide quotes, take orders, and guide customers through the production process, • Review artwork and ensure jobs are entered accurately into the system, • Communicate with production and design teams to ensure the timely completion of orders, • Maintain a positive, professional attitude in a customer-focused environment Requirements: • Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign), • Strong understanding of layout, typography, and print production, • 2+ years of experience in a print or sign shop environment, • Ability to prepare clean, print-ready files with bleeds, crops, and proper resolution, • Excellent time management and organizational skills, • Positive attitude and a willingness to learn new processes, • Strong communication and organizational skills, • Ability to handle multiple projects and prioritize in a fast-paced setting, • Working knowledge of common print products and terminology, • Experience with job ticketing, proof approvals, and general order workflowBonus Skills:, • Knowledge of wide-format printers and RIP software, • Familiarity with sign industry materials and specs

Job DescriptionDescriptionWe are seeking a Senior RIA Operations Consultant to play a critical role within the firm’s Centralized Services platform. Our operations team provides expert guidance, training, and relationship-based support that enables advisors to confidently and efficiently operate on Concurrent’s platform. The Senior RIA Operations Consultant serves as a trusted operational partner to advisors and advisory teams, delivering hands-on support while also driving operational enablement, training, and continuous improvement. This role requires deep knowledge of RIA operations, custodial platforms, and internal systems, combined with strong relationship management and training capabilities. Success in this role is defined by advisor confidence, operational consistency, and the ability to improve both advisor self-sufficiency and the firm’s overall service model. ResponsibilitiesAdvisor Enablement and Relationship Management • Serve as a trusted operational partner to assigned advisors and advisory teams, building strong relationships based on credibility, accountability, and a deep understanding of advisor business needs., • Act as a consistent point of contact for advisors navigating operational questions, platform usage, and change initiatives., • Support advisor onboarding and ongoing adoption of Concurrent’s platform by guiding advisors through systems, workflows, and best practices., • Promote advisor self-sufficiency by educating advisors on how to effectively utilize centralized services and operational tools.Operational Expertise and Issue Resolution, • Provide expert operational support through ticketing systems, phone, and advisor-facing interactions, ensuring timely and accurate resolution of issues., • Apply sound operational judgment to distinguish between system issues, process gaps, and advisor training opportunities., • Serve as an escalation resource for complex or recurring issues, ensuring appropriate resolution and cross-functional follow-up., • Ensure support activities align with regulatory requirements, custodial standards, and firm policies.Training and Knowledge Enablement, • Lead structured training initiatives including one-on-one advisor sessions, small group training, and firmwide education related to custodial platforms and internal systems., • Identify training gaps based on ticket trends, advisor behavior, and platform usage., • Maintain and enhance SOPs, quick-reference guides, and training materials to support consistent advisor knowledge and operational execution., • Measure training effectiveness through improved advisor confidence, platform adoption, and reduction of repeat operational issues.Continuous Improvement and Platform Feedback, • Identify recurring advisor pain points and operational friction within the platform., • Translate advisor feedback into actionable recommendations for workflow improvements, system enhancements, and training initiatives., • Partner with Centralized Services, Technology, Practice Synergies, Compliance, and other internal teams to drive scalable improvements., • Maintain working knowledge of Concurrent’s evolving technology stack and service model through ongoing cross-training.Performance and Accountability, • Meet established KPIs related to response time, issue resolution quality, advisor satisfaction, and documentation accuracy., • Participate in regular KPI reporting, skill assessments, and performance reviews., • Contribute to special projects once consistent service performance and reliability are demonstrated. QualificationsRequired • Bachelor’s degree in a related field or equivalent relevant experience., • Minimum of 8 years of experience in RIA operations, advisor support, or custodial environments., • Demonstrated expertise in advisory operations, custodial workflows, and advisor platform support.Preferred, • Experience in advisor onboarding, training, or operational enablement roles., • Familiarity with centralized service models in a growing RIA platform.Skills and Competencies, • Strong understanding of RIA operational workflows and advisor business models., • Strong relationship management and advisor-facing communication skills., • Ability to translate complex operational concepts into clear and practical guidance., • Strong analytical and problem-solving capabilities., • High attention to detail and commitment to service quality., • Ownership mindset with strong follow-through and accountability., • Ability to adapt in a fast-paced environment with evolving systems and processes.Technology Platforms Experience with advisory technology and custodial platforms such as Practifi, Black Diamond, Desk365, RAFA, Advisor360, Fidelity, Schwab, Goldman Sachs, and related custodial systems is strongly preferred. Compensation The base salary range for this position is $90,000 – $110,000 annually with a semi-annual bonus. Compensation will be determined based on experience, qualifications, and location. Location and Schedule This role is based in one of Concurrent’s office locations in Tampa, Florida; Dallas, Texas; or San Diego, California. Standard business hours are generally Monday through Friday, 9:00 a.m. to 5:00 p.m., though flexibility outside of standard hours may be required based on business needs. Benefits • 401(k) matching, • Dental Insurance, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Vision insurance

Job Description The role of a Systems Administrator involves overseeing the maintenance and operation of computer systems within the organization. This position requires ensuring the efficiency and security of the network infrastructure and resolving technical issues as they arise. The systems administrator plays a crucial role in supporting the organization's IT needs while complying with Microsoft 365 Government Community Cloud (GCC). The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. POSITION REQUIREMENTS AND ESSENTIAL JOB FUNCTIONS KEY RESPONSIBILITIES: 1. Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations. 1. Perform regular system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes., 2. Install and maintain security systems to protect company data and networks from unauthorized access or breaches., 3. Evaluate and modify system's performance, plan and implement enhancements to system software, hardware, and infrastructure., 4. Provide technical support and guidance to users on day-to-day system-related issues and ensure efficient resolution of all problems., 5. Create and maintain documentation related to system configuration, mapping systems, and network layouts., 6. Manage system backups and perform data recovery operations as needed., 7. Collaborate with team members and IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives., 8. Conduct regular audits to ensure system compliance with internal and external security standards and regulations., 9. Stay up-to-date with emerging technologies and trends to provide recommendations for continuous improvement of systems and network infrastructure. QUALIFICATIONS: 1. Experience with Microsoft Intune or other MDM platforms, 2. Familiar with Office 365 and Azure AD, 3. Understanding of CMMC or other compliance frameworks, 4. Previous experience with Jira or other IT ticketing systems, 5. Exposure to firewall or Unifi/Ubiquiti systems WORKING CONDITIONS/PHYSICAL REQUIREMENTS Must be physically able to operate various machines and equipment, including computers, office equipment, telephones, etc. Physical demands are essentially those of sedentary work. Tasks may require extended periods at a keyboard or workstation. Must be able to lift up to 20 pounds at times. ADDITIONAL INFORMATION (any other relevant information not covered above): n/a

Job Description Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support. This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution. Candidates for this role must be located in the United States and able to work EST or CST time zones. This role can be hybrid or remote. If remote, this role requires travel every other month to Fort Lauderdale, Florida. Key Responsibilities: • Be the voice of the customer and navigate internal processes with stakeholders from various teams., • Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise, • Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations, • Assist with challenging customer requests or issue escalations as needed., • Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system., • Assess customer needs and communicate feedback to peers and leadership, • Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner, • Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth, • Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service Requirements: • 2+ years of experience in Customer Success or Account Management, • Strong customer service and project management skills, • Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment., • Prior experience using Asana or other project management tools is a plus, • A background in accounting, bookkeeping or community association management is a plus The pay range is inclusive of base salary plus any applicable bonuses or commissions. Total compensation pay range (annual salary):$55,000—$65,000 USD

Job DescriptionLaw Clerk IIEmployment Type: Full-Time, ExperiencedDepartment: Legal Services CGS is seeking an experienced Law Clerk to provide assistance in all phases of litigation for a large federal agency office. This is a high-profile office involved in many high priority cases where your work will be fulfilling, and will make an immediate impact in support of the mission of this federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:• Assist with all phases of litigation regarded opioid cases, and other high-profile cases litigated by this office. • Assist with trial prep, litigation tasks, and all other tasks as assigned by attorneys.• Reviews and analyzes documents, transcripts, files, and other materials to locate information & evidence relevant to investigative actions.• Uses electronic databases to perform litigation support tasks, including reviewing, organizing, indexing, tagging, and summarizing documents, files, and other materials.• Conducts database searches for documents and information.• Troubleshoot technical issues with review platforms and tools.• Apply redactions to documents of all types including audio files.• Draft review memos and other litigation documents as required by attorneys.• Communicate directly with case teams regarding ongoing litigation. • Draft, organize and manage litigation review materials.• Use task ticketing software to track litigation case support. Qualifications:- J.D. Degree- Active member of the Bar in any U.S. jurisdiction- Experience with civil litigation (preferred), especially if such experience involves complex federal cases and jury trials- U.S. Citizenship.- Requires Law degree, or currently attending an ABA-accredited law school, having completed at least two years of study or, an equivalent level of legal training or experience; or an equivalent level of education may be substituted. Additionally, must have at least two years of progressively more responsible experience on litigation support projects or task order related projects including proven capabilities and communication skills to successfully interact with clients and attorneys.- Requires sound working knowledge of federal and state court systems, legal research procedures, and legal research resources.- Requires excellent written and oral communication skills and thorough knowledge of legal research tools such as LEXIS and Westlaw.- Must have hands-on familiarity with a variety of computer applications, including word processing, databases (such as document review and file management systems), spreadsheets, and imaging.- Role also requires hands-on familiarity with ESI tools and knowledge of eDiscovery procedures and resources. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About Us Venatore is a woman-owned small business headquartered in Tampa, Florida, providing mission-driven technology and professional services to federal defense and civilian agencies. We deliver expertise in information technology, engineering, logistics, and program support to help our clients achieve operational excellence and mission success. About the Job Venatore is seeking a Splunk SOAR Engineer to support U.S. Central Command (USCENTCOM) operations by designing, implementing, and optimizing enterprise-level Security Orchestration, Automation, and Response (SOAR) capabilities. This role is responsible for transforming manual incident response processes into scalable, automated workflows that accelerate threat detection, containment, and remediation. The Splunk SOAR Engineer will lead the full lifecycle of platform architecture, integration, content development, and performance optimization while collaborating closely with SOC analysts, threat hunters, and incident response teams. An active TS/SCI clearance is required. Responsibilities Platform Architecture & Engineering Design, deploy, document, and maintain distributed Splunk SOAR (Phantom) platform architecture to ensure high availability, scalability, and performance. Support system upgrades, patching, and performance tuning across the SOAR infrastructure. Provide advanced troubleshooting and resolution of platform issues and playbook execution errors. Adhere to security best practices and compliance requirements within the operational environment. Playbook Development & Automation Develop, customize, and maintain complex SOAR playbooks using Python and the Phantom Playbook Editor for automated enrichment, triage, containment, and remediation of security incidents (e.g., phishing, malware, unauthorized access). Translate manual security procedures into robust, automated workflows aligned with SecOps best practices. Establish and track automation metrics, including utilization rates, automation coverage, and Mean Time to Respond (MTTR) improvements. Integration & Interoperability Integrate Splunk SOAR with Splunk Enterprise Security (ES) and other core security technologies, including EDR/XDR platforms, firewalls, vulnerability scanners, threat intelligence platforms, and ticketing systems. Develop custom apps and integrations to connect proprietary or unsupported security tools using RESTful APIs and custom connectors. Manage and optimize data flow between Splunk ES and Splunk SOAR to ensure effective event-triggered automation actions. Collaboration & Documentation Partner with SOC analysts, threat hunters, and incident response teams to gather requirements and document workflows. Develop and maintain detailed technical documentation for platform configurations, integrations, and automation content. Provide training and mentorship to SOC staff on SOAR usage, content development, and automation best practices. Evaluate and integrate emerging security technologies and threat intelligence feeds into the automation ecosystem. Required Qualifications Active TS/SCI security clearance. U.S. citizenship. Applicable DoD 8140 or DoD 8570 certification. 8+ years of related experience in security engineering or security operations. Hands-on expertise with Splunk SOAR (Phantom) administration, configuration, and maintenance in a distributed enterprise environment. Advanced proficiency in Python scripting for playbook development, custom apps, and integrations. Proven experience integrating SOAR platforms with Splunk Enterprise Security (ES), SIEMs, EDR/XDR tools, and other security technologies. Strong understanding of security operations principles, incident response lifecycles, and threat detection methodologies. Experience working with RESTful APIs and developing tool connectors. Proficiency in data manipulation, log parsing, and understanding of the Common Information Model (CIM) in a security context. Strong verbal and written communication skills with the ability to convey complex automation concepts to technical and non-technical audiences. Preferred Qualifications Familiarity with cloud security logging, containerization (Docker/Kubernetes), and CI/CD pipelines for playbook deployment. Knowledge of the MITRE ATT&CK framework and its application in automated detection and response use cases. Experience using Git or other version control systems for SOAR content management. Familiarity with network protocols, Windows and Linux operating systems, and enterprise security architecture components. Splunk Enterprise Security Certified Admin or Architect certification. Splunk SOAR (Phantom) Certified Content Developer or Administrator certification. Experience with other SOAR platforms (e.g., Palo Alto Cortex XSOAR, IBM Resilient). Experience supporting USCENTCOM or multi-domain defense security operations environments. ITIL 4 Foundation certification. Benefits Venatore offers a competitive benefits package designed to support the well-being of our employees, including: Paid Time Off (PTO) 10 Federal Holidays 401(k) with company matching Medical, dental, and vision insurance Paid parental leave Paid military leave Venatore is an equal opportunity employer and considers qualified applicants without regard to disability or protected veteran status.

Job Description Join our award-winning A-Team! Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you. Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we're well-versed in OEM standards and the intricacies of a dealership or group's local business. Affinitiv is seeking a Technical Support Representative to add to our Customer Success Team. Ideal candidates should have 2 years' experience in customer service with a technical background. This position requires someone that does well supporting end users on (web based) software programs, is personable and professional on the phone, has great patience, and is very savvy with software. They must have experience in providing customer support over the phone and via e-mail. Position Responsibilities: • Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service, • Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies, • Recognize and escalate difficult technical/business issues within the organization, • Work with support and/or product development personnel to troubleshoot and work around product issues, • Prioritize and organize customer ticket workload, • Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system, • Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets Position Requirements: • 2+ years of high-level technical support in a Windows environment, • 2+ years technical experience with computer software, including the installation and configuration of Windows programs, • Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices) is preferred, • Knowledge of Windows Server operating system architecture and security, • Experience working with Zendesk preferred., • Knowledge of the car dealership industry, • Excellent Customer Support and Technical skills, • Excellent troubleshooting skills, • Ability to communicate clearly both verbally and in writing, • Must be well-organized and detail-oriented, • Excellent people skills and the ability to work with a wide range of people Ability to maintain composure and function well under pressure Work from Here At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships. Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends. At Affinitiv, we celebrate diversity, equality, and an inclusive environment. Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.

Job Description Rumble is the Freedom-First technology platform. We proudly offer a video platform, cloud services, advertising solutions, and a non-custodial cryptocurrency wallet. The Cloud Support Administrator (Odoo) serves as the primary administrator of our Odoo-based self-service portal and billing system while providing hands-on cloud support to customers. This role combines Odoo platform administration, direct customer engagement, and cloud resource troubleshooting to ensure customer satisfaction and minimize escalations to the backend engineering team. The ideal candidate has experience administering Odoo systems and a strong understanding of cloud environments to serve as the first point of resolution for incoming customer tickets. Available locations for this role are Miami, NYC, Sarasota, Toronto (ON), Washington DC. Key Responsibilities • Administer and maintain the Odoo-based self-service portal and billing system, including account configuration, subscription management, billing adjustments, and system performance monitoring., • Manage Odoo workflows such as invoicing, subscription lifecycle, customer onboarding, and access provisioning; identify opportunities to automate repetitive tasks., • Perform system updates and coordinate with development teams on module enhancements and customizations., • Respond to and resolve customer support tickets related to cloud resources, billing, and portal access, minimizing escalations., • Provision and troubleshoot cloud resources, including virtual machines, storage, and clusters; assist customers with configuration, connectivity, and performance issues., • Document recurring issues and create structured support content for knowledge base publication., • Gather customer feedback and usage trends to identify improvements in portal functionality, billing workflows, and cloud services., • Collaborate with backend engineering on escalations, providing detailed diagnostics and reproduction steps.Requirements, • Experience administering Odoo ERP, including billing, subscriptions, CRM, and customer portal modules., • Ability to configure workflows, customize views, and manage user access within Odoo., • Strong understanding of cloud computing concepts, including virtual machines, storage, and clustering, across platforms such as AWS, GCP, Azure, or similar., • Strong troubleshooting skills with the ability to resolve technical issues independently., • Excellent communication and customer support skills., • Experience documenting technical issues and creating knowledge base content., • Familiarity with ticketing systems and CRM tools for issue tracking and escalation management., • Ability to collaborate effectively with cross-functional technical teams., • Willingness to stay current with Odoo updates and cloud technologies.Preferred, • Odoo certification or equivalent hands-on expertise in customization and administration., • Experience provisioning and managing cloud infrastructure, including virtual machines, storage, or Kubernetes clusters., • Experience writing customer-facing technical documentation., • Familiarity with Linux administration, networking fundamentals, and command-line troubleshooting., • Experience with Python or XML customization within the Odoo framework., • Background in cloud hosting or managed services environments., • Understanding of API integrations, webhooks, or payment gateway configurations within Odoo or similar platforms. Annual Compensation Range: $65,000 - $85,000 CAD base + benefits + equity (If based in Canada) $78,000 - $95,000 USD base + benefits + equity (If based in the United States) Note: The salary range listed for this position is a good faith estimate based on experience, qualifications, and internal compensation structure. The actual salary offered varies depending on the candidate's skill level and experience. This posting refers to an active vacancy within the organization. Why Our Team Loves Working Here: • We are making a significant financial impact for our video creator community; we're proud of their success stories, • We enjoy challenging the status quo and going head-to-head against Big Tech, • We aren't afraid to try new things; we act fast and want to win, • We pay competitive salaries and provide great benefits EEO Statement: Rumble is an equal opportunity employer. We promote an equal playing field where everyone has the same opportunities regardless of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Rumble is an active participant in the e-verify program. Physical demands of the position: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time while using a computer and/or keyboard. The employee is required to communicate verbally and hear. The employee may be required to walk, reach with hands and arms, balance, and stoop or kneel. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including the use of computers.

Job DescriptionRedefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth. Join us and build the future of live entertainment. As our first dedicated Solution Architect on the US team, the mission is to bridge the gap between our powerful API-first platform and complex enterprise ticketing needs. This role is confidently mapping the requirements to our API architecture and starting to establish templates, frameworks, and best practices that will allow vivenu to scale.As a Solution Architect at vivenu your responsibilities will include: • Architecting tailored solutions for custom integration gaps, such as API connections, Single Sign-On (SSO) setups, and ERP, leveraging vivenu’s powerful capabilities., • Partnering closely with enterprise clients to seamlessly transition their existing digital storefronts into a cutting-edge, headless commerce architecture powered entirely by vivenu's robust APIs., • Running deep-dive technical workshops with a diverse mix of client stakeholders—ranging from customer CTOs and IT departments to third-party web agencies and Ticketing Managers—to extract requirements and translate complex needs into scalable blueprints., • Aligning customer expectations perfectly with vivenu's platform capabilities, and acting as the internal escalation point for complex technical questions in post-sales to ensure all scoped solutions are highly viable, scalable, and independently executed., • Leveraging rapid scripting, AI tools, and proof-of-concepts to quickly verify data flows, turning these bespoke solutions into high-impact white papers and global integration templates that establish vivenu as a technical leader., • Adapting quickly and jumping into any industry vertical or technical challenge whenever and wherever needed, driving innovative platform solutions from conception to execution.What you will need to succeed in this role:, • 5+ years of experience in a similar role, ideally a background in software engineering or a highly technical role, with a deliberate career pivot toward client-facing strategy, business impact, and solution design., • A university degree in Computer Science or a related quantitative, technical field., • A broad, comprehensive understanding of web applications, REST APIs, webhooks, data mapping, and how modern software ecosystems interact, • The ability to read API documentation, write functional scripts to test endpoints, and deeply analyze and debug AI-generated code., • Exceptional communication skills to navigate high-stakes client environments, manage multiple priorities, and confidently manage client expectations.Why join vivenu? Live Entertainment TechPlay a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions. Sustainable GrowthWe scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision. Top-tier TeamCollaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time. Global DNAWe’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background. Fast Growing, in All AspectsSifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth. Next-Gen Leaders & InsightsWork alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future. vivenu Inclusion StatementAt vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally. Check out our mission statement and corporate values here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionQuality Carriers® is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry leading transportation services to our customers.We are looking for an energetic and reliable Extended Operations Specialist II to join our team in Tampa, FL. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QualityCarriers.com.Job DetailsJob Summary:The Specialist II – Extended Operations is responsible for providing after-hours operations support to Quality Carriers Drivers, Independent Contractors, Terminals and Customers.Duties and Responsibilities: • Provide best in class customer service to all internal and external customers, • Provide support to callers after hours needing assistance with, including but not limited to load tracking, fuel cards, invoices, hotels, pick-up and delivery notifications to internal and external customers, • Track and provide proactive updates for a high visibility Quality Carriers customer, • Coordinate road service by engaging approved vendors, • Properly manage ticketing system to track, report and document issues, • Assist drivers with understanding and updating E-logs, • Demonstrate a thorough knowledge and understanding of the operations structure, systems and procedures, • Update internal dispatch system as needed and provide drivers and Independent Contractors with any dispatch information needed whether via email, phone or sent electronically, • Identify available truck capacity and match with available loads, • Identify available load capacity and match with available trucks, • Locate and utilize company’s pool trailers as needed, • Update load information as necessary, • Performs other tasks as assignedBenefits, • Medical, • Dental/Vision, • Basic Life/Voluntary Life, • Short Term and Long Term Disability, • Flexible Spending Account and Health Savings Account, • Digital health through Recuro, • Employee Assistance Program, • 401k Employer Match and Roth Retirement Savings Plan, • Employee Stock Purchase Program (ESSP), • Additional Voluntary BenefitsRequirementsSkills and Abilities:, • Ability to operate in a fast paced environment where multi-tasking is required, • Deadline and detail-oriented, • Ability to successfully manage and find solutions for complex and unexpected situations, • Basic knowledge and familiarity of DOT Safety and Hours of Service Requirements, • Minimum 2 years of trucking operations and dispatch experience required, • Willingness to work as an integral part of a team, • Knowledge/Experience with internet experience, Google Apps, Microsoft Office, TMW Software a plus, • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent organizational skills and attention to detail., • Excellent time management skills with a proven ability to meet deadlines., • Strong analytical and problem-solving skills., • Strong supervisory and leadership skills., • Ability to prioritize tasks and to delegate them when appropriate., • Ability to function well in a high-paced and at times stressful environment, • Deadline and detail-oriented, • Ability to successfully manage and find solutions for complex and unexpected situations, • Basic knowledge and familiarity of DOT Safety and Hours of Service Requirements Education and Experience:, • High school diploma or equivalent, • Bachelor’s Degree in a related area Preferred, • At least two years related trucking operations experience requiredAdditional Job InformationTravel: OccasionalWork Environment:, • This position is based in a professional office setting and involves the use of standard office and computer equipment., • It is a full-time role, requiring five days of work each week, including weekends (Saturday and Sunday)., • The work schedule for Monday through Friday consists of a 9-hour shift, typically from 5:00 PM to 11:00 AM the following day., • Weekend and company holiday shifts are also part of the schedule., • The department operates 24/7 throughout the year. The minimum workweek is 45 hours, with weekend and holiday shifts mandatory.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job., • The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment., • This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunities Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? Position Description Position Description We are seeking a highly accountable and process-driven Service Delivery Manager to provide technical leadership across Digital IT Services, with responsibility for vendor performance, contract governance, and internal service delivery processes. This role is both a process owner and delivery leader, requiring the ability to design and continuously improve service management processes, foster cross-functional collaboration, and instill a world-class customer service mindset across internal teams and third-party providers. The Service Delivery Manager will ensure stability, performance, cost control, and continuous improvement across SAP and manufacturing-related systems while serving as the primary escalation and governance authority for service operations. Experience in manufacturing environments and SAP landscapes is strongly preferred. Essential Functions: ● End-to-End Service Delivery Leadership; Responsible for identifying business and operational needs and ensuring the successful delivery through the partner, aligned with organizational priorities. This includes proactively driving initiatives that improve service quality and reduce operational costs. A strong emphasis is placed on fostering a customer-first culture, ensuring that both internal teams and external providers operate with accountability, transparency, and a commitment to delivering world-class service outcomes. ● Vendor Governance; This role serves as the primary point of accountability for third-party service providers and is responsible for managing vendor performance against established SLAs & KPIs. The Service Delivery Manager implements and operates a structured governance model, including a defined cadence of operational, tactical, and executive service reviews. They address performance gaps through corrective action plans and enforce remedies when necessary. In addition, the role oversees commercial governance, including scope management, change orders, renewals, financial oversight, and invoice validation to ensure alignment between delivered services and commitments. ● Partner Delivery Process Ownership; The Service Delivery Manager serves is responsible for designing, standardizing, and continuously improving the Enhancement processes in partnership with the Run & Sustain Leader to ensure consistency, efficiency, and global alignment. The individual acts as the escalation point for process deviations, aging requests, and systemic service breakdowns, actively working to remove impediments and restore performance standards. ● SLA, KPI & Operational Performance Management; A core responsibility of this role is the proactive management of SLAs and KPIs for both internal teams and external service providers. The Service Delivery Manager monitors operational metrics to identify trends, systemic issues, risks, and opportunities for service enhancement. Through structured analysis and reporting, they drive data-informed decision-making and continuous improvement initiatives. This includes maintaining performance dashboards, delivering executive-level reporting, and ensuring that service targets are aligned with business requirements, particularly those impacting manufacturing operations and production continuity. ● Internal Demand & Process Governance; This role oversees the internal processes that generate and prioritize the body of work delivered by the service organization and its providers. The Service Delivery Manager ensures structured intake, prioritization, and transparency of workload and capacity planning. They drive improvements in requirements clarity and readiness before work is transitioned to vendors, minimizing rework and scope ambiguity. Additionally, the role establishes governance mechanisms that align demand with strategic priorities, prevent uncontrolled scope expansion, and ensure efficient utilization of resources while maintaining financial discipline. Education and Experience: ● Bachelor's or master's degree in business administration; science technology, engineering and mathematics (STEM); computer science; data science; information systems or related field. ● 5 years of general Information Technology in multiple areas, such as help desk, infrastructure, and applications preferred ● 3 years of experience with Ticketing systems, such as ServiceNow ● Experience with service delivery frameworks, such as ITIL ● Experience with managing partner delivery ● Experience with the Change Management process ● Experience with Root Cause Analysis methodology ● Experience working with international teams ● Experience in a global, 24x7 environment ● Basic understanding of SAP Skills/Qualifications: ● Customer-Centric - Focus efforts to ensure internal and external customers thrive ● Communication and Persuasion - Possess solid communication and persuasion skills essential to success in this position. You will represent the IT group effectively and employ negotiation skills that build organizational consensus around a specific course of action while identifying communication barriers and taking action to facilitate mutual understanding. ● Business Acumen - Acknowledge the impact of your actions in local and global contexts while working to generate sustainable value (economic, social, and environmental) for the organization. In addition, you should understand basic business processes and possess the ability to identify and develop workflows and process maps for continual improvement and waste elimination within the business. ● Technical Expertise - Understand all IT functions, cloud technologies, and services in use, and become familiar with the current direction in the infrastructure market ● Strategic Thinking and Vision - Possess a clear sense of the direction of the organization and understand what will create a competitive advantage for the business in the future. Distinguish tactical issues from strategic ones and take action while effectively translating strategic imperatives at the macro level into initiatives and priorities. ● Simplistic Agility - Foster simplicity and agility to look for ways to streamline work and processes to become more effective and efficient while developing new ideas quickly ● Global Perspective - Ability to successfully operate in a global IT organization bringing perspective to daily work while leveraging relationships, expertise, and opportunities across borders taking the company's strategy and priorities into consideration. ● Accountability - Take initiative and assume personal accountability and ownership for goals, outcomes, and deadlines holding others accountable for achieving individual and organizational objectives. ● Analysis - Possess critical thinking ability and deal systematically with input from a variety of sources to suggest alternative approaches to unfamiliar situations or concepts, as well as strong analytical skills, including an understanding of business economics and financial resources. ● Supplier Management - Possess the ability to engage and manage suppliers as needed for discovery, modeling, implementation, and support. Working Conditions: ● Physical Demands- Continuously sitting for prolonged periods, as the job is administrative in nature. ● Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time. ● Work environment - Work and environment fasted paced, requiring ability to remain focused under pressure. ● Mental Stress - There is pronounced pressure from deadlines, project management, accuracy or similar demands. ● Travel up to 25% of the time based on business needs. A Career with Refresco Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work. Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits: Status: Exempt Medical/Dental/Vision Insurance Health Savings Accounts and Flexible Spending Accounts Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance Short-term disability and long-term disability Pet Insurance Legal Benefits 401(k) Savings Plan with Company Match 12 Paid Holidays Vacation Days and Paid Sick Time Off Days Well-being Benefit * Discount and Total Reward Programs Join Refresco TODAY and enjoy a rewarding CAREER! Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc. Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees. Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.

Job Summary: WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB MIDFLORIDA Credit Union Amphitheatre is seeking a Security Drone Pilot team member. This person will guard, patrol, and/or monitor the venue premises to prevent theft, violence, or infractions of rules using drones provided by the facility. Must have current and valid FAA Part 107 license. WHAT THIS ROLE WILL DO Circulate among guests and/or employees to preserve safety, order and to protect the venue property. Monitor and authorize entrance and departure of employees, guests, and other persons to guard against theft and maintain security and safety of the premises. May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partner with fellow band members at the end of show to close the venue-this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. Warn persons of rule infractions or violations and apprehend or evict violators from premises. WHAT THIS PERSON WILL BRING Must have current valid FAA Part 107 License. High school diploma or equivalent experience required. Security/Law Enforcement experience preferred. Good working knowledge of security operations, safety practices in a business environment and enforcement procedures. Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures. Excellent verbal, written and interpersonal communication skills Acute sense of judgment, tact and diplomacy A strong sense of teamwork and ability to execute programs * Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions. Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Passenger Service Supervisor will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct What you will be doing Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering Host self-service kiosks and verify passengers' documents prior to boarding aircraft, Interpret identification labels along with baggage and cargo routing Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage). Other responsibilities in the gate area include making announcements, checking baggage, and assigning Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. What we are looking for: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram Computer skills are required as you will be using computer-based systems to perform some of your primary job Ability to proficiently read, write and speak English, excellent communication skills Must have a positive, can-do, upbeat personality, able to remain calm under pressure. Able to stand for long periods of time at the ticket counter and gate check-in Diversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. Application Instructions Is this role ticking all the boxes for you? If so, please click apply now!

Job Description Position Summary The Store Support Associate (SSA), also known as the Receiver, is responsible for managing incoming and outgoing inventory, maintaining stockroom organization, and supporting overall store operations. This role is primarily operational and behind the scenes, ensuring the sales floor is fully stocked, organized, and prepared to deliver an exceptional customer experience. Key Responsibilities Receiving & Inventory Processing The SSA is responsible for receiving, unpacking, and verifying incoming shipments to ensure accuracy and timeliness. They prepare merchandise for the sales floor by ticketing, tagging, and organizing products while identifying and reporting discrepancies or damaged goods. Maintaining accurate inventory records is a key part of this role. Stockroom Organization & Inventory Control This role maintains a clean, organized, and efficient stockroom, ensuring that product is stored properly and easily accessible. The SSA supports cycle counts and inventory audits while helping minimize shrink through organization and attention to detail. Sales Floor Support The SSA supports the sales floor by replenishing merchandise as needed and assisting with visual merchandising and product flow. They help team members locate products quickly and may provide basic customer assistance when necessary. Operations & Store Support This position assists with overall store operations, including maintaining cleanliness and organization. The SSA supports store initiatives, promotions, and events while following safety procedures and proper equipment use. Key Performance Expectations The Store Support Associate is expected to process shipments accurately and efficiently, maintain a highly organized stockroom, and support the needs of the sales floor. Attention to detail and operational consistency are critical to success in this role. Qualifications Candidates should have prior retail, warehouse, or inventory experience preferred, along with strong organizational skills and attention to detail. The ability to work independently, stay task-focused, and operate in a fast-paced environment is important. Flexible availability, including early mornings, evenings, weekends, and holidays, is required. Physical & Work Requirements This role requires the ability to lift up to 50 pounds and perform frequent bending, lifting, and movement. The SSA must be able to stand for extended periods and work in both stockroom and sales floor environments. Fit2Run Expectations The SSA takes pride in organization, accuracy, and efficiency while supporting the team by keeping product available and accessible. They contribute to a clean, safe, and well-run store environment.

Job Title: Ticket Operations Coordinator Organization: Tampa Bay Sun FC Reports To: Director of Revenue Classification: Part time, Hourly Job Summary The Ticket Operations Coordinator will support the day to day execution of ticket and box office operations for all events at the club's sporting facility. This role works closely with senior ticket operations leadership to assist in building, maintaining, and optimizing ticketing processes within our CRM systems. This position serves as a collaborative partner across departments and with external stakeholders, helping ensure smooth and efficient ticket operations. The ideal candidate is detail oriented, organized, and eager to contribute to the continued development of ticketing systems and processes. Responsibilities • Assist with ticket operations processes including event setup, inventory management, order processing, payment plans, mobile ticket support, exchanges, and account updates, • Support collaboration with internal teams and external partners on event logistics, sales initiatives, and execution, • Work alongside SeatGeek and other ticketing partners to help troubleshoot system issues and support event builds and reporting, • Assist the Finance team with event reconciliation and reporting needs, • Support access control setup and maintenance for all events, • Aid in the creation of forms, data capture processes, and system workflows, • Assist in building and maintaining manifests, ticket plans, and event configurations, • Help implement pricing, variable pricing structures, and related components, • Support season ticket invoicing, renewals, and on sale processes for ticket products, • Process and review ticket orders and membership accounts in coordination with sales and service teams, • Assist with internal ticket requests and help manage complimentary ticket processes, • Support payment plan tracking and account compliance efforts, • Help execute special offers and third party ticketing integrations, • Monitor ticket sales activity, inventory levels, and online functionality, • Maintain and update reporting on a regular basis to track performance against sales goals, • Assist with ticketing needs for soccer operations including player, staff, and league requests, • Support matchday ticket operations, including assisting with box office staff and gameday execution, • Assist with assembling reports for internal leadership and league requirements, • Provide phone and customer support as needed, • Attend home matches and related events as availability allows, including evenings, weekends, and holidays, • Other duties as assigned We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Job Questions: • What work experience do you have that you feel is most relevant to this position? Please briefly explain.

Job DescriptionVendor & Order Support Coordinator Minimum 2-month assignment Hybrid: Tues–Thurs onsite, Mon & Fri remote Hours: 8:30 AM – 5:00 PM About the Role We’re hiring a Vendor & Order Support Coordinator to help manage customer orders and partner with internal teams and external vendors to keep everything running smoothly. This role is perfect for someone who enjoys problem-solving, customer communication, and coordinating across teams. You’ll handle order inquiries, support vendor-related issues, and ensure customers have a seamless experience from purchase to delivery. • Respond to customer inquiries (email, chat, phone) about orders, shipping, and products, • Coordinate with vendors, warehouse, and internal teams to resolve issues quickly, • Manage order updates, cancellations, returns, and refunds, • Investigate delivery issues, missing items, and damaged products, • Track and document cases using internal systems (CRM/ticketing tools), • Escalate complex issues and follow through until resolution, • Identify patterns and help improve processes What We’re Looking For • High school diploma or equivalent, • 1+ years of customer service and retail experience, • Comfortable with Microsoft Office and basic systems, • Experience with order management or ecommerce platforms, • Experience handling returns, refunds, or vendor coordinationWhy This Role, • Opportunity to move into a permanent role, • Exposure to ecommerce operations, vendors, and fulfillment, • Supportive manager and collaborative team environment, • Gain experience across customer service, operations, and logistics Job Type & Location This is a Contract position based out of Tampa, FL. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Tampa,FL. Application Deadline This position is anticipated to close on Jun 26, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement Utility Location Technician About the Role The Utility Location Technician safeguards underground infrastructure for OSP projects by locating, marking, and documenting utilities prior to excavation or construction. The role partners with utility owners, contractors, and agencies to ensure accurate marks, regulatory compliance, and safe, on-schedule field work. Key Responsibilities • Read and interpret utility maps/prints and OSP plans to identify underground facilities and approximate depths., • Operate EM locating equipment and, when applicable, GPR to mark underground utilities within prescribed accuracy limits., • Create accurate documentation (photos, sketches, GIS/mobile app entries) for each locate; maintain chain of record., • Manage 811 tickets and coordinate timing with OSP dispatch, supervisors, and site contacts., • Perform safe manhole/handhole entry using assigned equipment; apply soft-dig/shovel techniques when required., • Recognize hazards for electric, gas, water/sewer, and fiber; follow all safety rules and PPE requirements., • Work outdoors in all weather; maintain professional communication with customers and inspectors., • Support as-built verification for OSP construction when requested. Requirements (1099 Sub-Contractor) • 1+ year utility locating experience preferred; SUE/Pre-design locating exposure a plus., • Proficiency with EM locating; familiarity with GPR desirable., • Ability to use mobile field apps for ticketing, photos, and GIS notes., • Physical ability to walk, lift up to 50 lbs, and work in streets/ROWs. Tools, Equipment, and Vehicle • All locating equipment and tools are provided by Customer., • This is a subcontractor role: locator supplies a reliable personal vehicle. OSP will not provide a truck or reimburse insurance, mileage, or branding costs. Work Conditions • Full-time field work; occasional after-hours or emergency calls based on OSP schedule needs., • Compliance with applicable standards (811 laws, municipal/FDOT where applicable) and company SOPs.

About Next Perimeter Founded in 2006 and headquartered in Tampa with a hub in Los Angeles, Next Perimeter provides managed IT and cybersecurity for regulated businesses nationwide. We manage the high‑stakes stuff--from endpoint security and identity management to the backbone of day‑to‑day operations. How We Work We run on EOS (Entrepreneurial Operating System). That means we don’t do "vague." You’ll have quarterly goals, clear accountability, and a roadmap for what winning looks like every single day. If you hate office politics and love knowing exactly where you stand, you’ll fit right in. Our Culture We’re buttoned‑up on the work, but casual on everything else. We aren’t a "corporate" machine; we’re a team that eats lunch together and believes the best idea in the room wins-period. We take security seriously, but we don’t make it our entire personality. If you want to work with a high‑performing team that values talent over titles, you’re in the right place. The Role The ideal candidate will be charismatic, customer service‑centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast‑paced, expanding entrepreneurial organization. What You’ll Be Doing In this role, you will be responsible for answering incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system. You will provide troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products, and deliver remote technical support to clients to resolve hardware and software issues promptly and effectively. Additionally, you will conduct thorough system diagnostics, troubleshooting, and problem‑solving to identify root causes and prevent future issues. Your duties will also include assisting with email issues and password resets, working closely with cross‑functional teams to coordinate deliverables, timelines, and technical requirements, and documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference. What We’re Looking For We are seeking a candidate who has strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions. Proficiency in operating systems such as Windows and macOS, networking protocols, and cloud technologies is essential. Excellent written and verbal communication skills are required, with the ability to convey complex technical concepts to non‑technical stakeholders. We are looking for someone with outstanding problem‑solving skills and keen attention to detail, a customer‑focused mindset, and the ability to build strong client relationships. The candidate must be able to handle multiple tasks, prioritize effectively, and be willing to travel to client sites as needed. What We Offer We offer a competitive salary and benefits package, along with opportunities for career growth in cloud‑first IT service delivery, automation, and cybersecurity. Our dynamic and supportive work environment is centered on operational excellence, providing employees with the tools and resources needed to succeed. Additionally, team members gain hands‑on experience with cutting‑edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements. Lastly, you’ll enjoy unlimited vacation, sick leave, and access to our Employee Assistance Program to support your well‑being. Why Join Next Perimeter You’ll be joining a company that’s redefining what IT should look like for modern, cloud‑first organizations. We don’t patch together tools or rely on legacy thinking. Instead, we offer our clients a zero‑fuss experience with clear standards, secure environments, and support that just works. Internally, you’ll be part of a team that values precision, documentation, and professionalism— and you’ll have the opportunity to grow into deeper engineering work over time. What Your Schedule Will Be This is an in‑office position with a schedule of Monday through Friday, 9:00 AM to 6:00 PM. Upon the successful completion of Next Perimeter’s 90‑day introductory period, you’ll be allowed to select one (1) recurring work‑from‑home day. #J-18808-Ljbffr

Join us in our mission to transform healthcare! nirvanaHealth (under RxAdvance Corp.) is committed to bringing the art of the possible to the payer and PBM industries. We invest in our employees at every stage of life. Success radiates across all levels of our organization, driven by competitive benefits and a strong focus on employee wellness, we aim to support all aspects of employee growth. Characterized by curiosity, innovation, and an entrepreneurial mindset, nirvanaHealth is the first to offer medical and pharmacy benefit management solutions that run on the same platform, made possible by our creation, Aria the first robotic process automation cloud platform designed for healthcare. Under the leadership of our Chairman John Sculley, former Apple CEO, and our President & CEO Ravi Ika, nirvanaHealth endeavors to sizably reduce the $1 trillion in waste in healthcare administrative and medical costs. We are seeking self-determined players to join our team folks who embrace the grind and hustle of a growing company, are collaborative and innovative, are life-long learners and growers, and have an entrepreneurial and positive mindset. The Consumer Services Representative I is responsible for answering member, pharmacy, and provider inquiries via phone and written communication. They use problem solving skills and collaboration to resolve the non-clinical questions and/or concerns presented to RxAdvance. The Consumer Services Representative I works in a high-volume call center environment. • Triage phone calls and written inquiries from members, pharmacy personnel, and providers., • Maintain accurate and complete documentation of all inquiries for continuous improvement., • Effectively communicate issues and resolutions to members, pharmacy personnel, providers, and appropriate internal staff., • Follow all internal policies and procedures to ensure consistency, accuracy, and operational effectiveness., • Use judgment and problem-solving skills to resolve members, pharmacy personnel, and providers concerns., • Attend and complete required trainings as needed., • Monitor ticketing system and respond to inquiries internal and external to RxAdvance., • Assist in supplying suggestions and input into training manuals and training documentation., • Monitor System Dashboard for accuracy and to verify documentation process is followed., • Assist in peer level training and call observation of new hires., • Take direction from Consumer Services Leads, Supervisors, Managers, and the VP of Consumer Services., • Keep up to date with industry trends and regulatory changes in the Health Care industry Education and/or Training: • High School Diploma or Equivalent required., • Associate's or Bachelor's Degree is preferred. Professional Experience: • 1-3 years of Customer Service experience required., • 1-3 years of Call Center or healthcare experience preferred. Technical Skills: • Basic level PC skills Required (for example: start up and shut down computer, use mouse to point and click, start, and close programs, switch between programs, save files, print documents and/or access information on-line)., • Basic Search Engines Skills Required, to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online., • Intermediate level keyboarding skills Required (at least 25 WPM, touch typing, formatting documents)., • Communicate effectively in writing and verbally., • Basic or higher understanding of Microsoft Office preferred. Additional Considerations: • Applicants must be able to pass a background investigation as all offers are pending a successful completion of background check per the company policy.

Join a dynamic and growing team as an IT Project Coordinator, where your organizational skills and attention to detail will directly impact the success of multiple client-facing IT projects. This role is ideal for individuals who thrive in fast-paced environments, take ownership of their work, and are committed to ensuring projects are delivered on time and to the highest standards. As an integral part of the team, you will coordinate resources, manage project schedules, and serve as a key point of contact for clients. If you are passionate about driving project success and enjoy working collaboratively across departments, this is an excellent opportunity to advance your career in IT project management. Responsibilities Plan, execute, and deliver a wide range of IT-focused projects, ensuring alignment with client requirements and organizational goals. Build, maintain, and actively manage project schedules using tools such as ConnectWise Manage, Microsoft Project, or similar platforms. Coordinate internal resources—including engineers, help desk, procurement, and cross-functional teams—to meet project timelines. Proactively identify risks, gaps, or delays, and elevate or address them to prevent impact on project delivery. Serve as the primary point of contact for clients during active projects, providing consistent updates and managing expectations. Drive clear communication of project milestones, updates, and any changes in scope to all stakeholders. Schedule and lead project check-ins, document outcomes, and ensure all action items are tracked and completed. Maintain accurate and organized project documentation, including statements of work (SOWs), project plans, and status reports. Track project hours, budgets, and billing with a high degree of accuracy. Ensure smooth project closeout, including documentation and handoff to support teams. Follow and help enforce project delivery standards, documentation practices, and workflows. Continuously seek opportunities to improve processes, increase efficiency, and standardize repeatable work. Take ownership of project outcomes, ensuring not just task completion but overall project success. Qualifications Associate or Bachelor’s degree in Business, Information Technology, or a related field preferred. 2+ years of experience coordinating IT projects, preferably within a managed service provider (MSP) or IT services environment. Familiarity with IT infrastructure, including hardware, networking, servers, and cloud platforms such as Microsoft 365 and Azure. Experience with PSA/ticketing tools such as ConnectWise Manage or similar. Exceptional organizational skills and strong attention to detail. Excellent time management skills with the ability to manage multiple projects and competing priorities. Proactive communicator who follows up and drives tasks to completion. Ability to translate technical concepts into clear, client-friendly language. Self-starter with a strong sense of ownership and accountability. #J-18808-Ljbffr

The IT Service Management Training Specialist is responsible for supporting the development, delivery, and continuous improvement of onboarding and training programs for IT Service Management employees. The IT Service Management Training Specialist develops, maintains, and updates training materials; delivers structured small-group and one-on-one training sessions; and evaluates training effectiveness through feedback and performance outcomes. The IT Service Management Training Specialist collaborates with documentation staff, leadership, and subject matter experts to ensure training content accurately reflects current tools, processes, and service management standards, and supports consistent, high-quality service delivery. Located in the vibrant and diverse Tampa Bay region of Florida's gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation's largest public universities, serving more than 50,000 students with an annual budget of $1.8 billion. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America. USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship. USF offers GREAT BENEFITS to full time employees!! • Medical Insurance, • Dental Insurance, • Vision Insurance, • Paid Vacation Days, • Paid Sick Days, • 11 Paid Holidays, • Various Retirement Options, including 401K employer match, • Tuition Assistance (available for yourself, spouse, partner or dependent) For more information about your total compensation package and other USF benefits, please visit: Work at USF PRIMARY DUTIES: • 40% New Hire Instruction and Onboarding Delivery:, • Provides structured onboarding and initial instruction for new hires in alignment with the New Employee Onboarding Roadmap., • Delivers training in administrative processes (e.g., time and attendance, leave procedures), operational tasks (e.g., creating and managing trouble tickets, use of web phone and collaboration tools), and core ITSM systems and tools (e.g., Jira, Confluence, Beyond Trust, IT Knowledge Base, IAM tools)., • Guides trainees through required learning goals and evaluates competency through exercises such as test tickets and observed workflows, providing feedback and approval as required., • 20% Training Content Development and Maintenance:, • Participates in the ongoing development, review, and maintenance of training content and materials., • Works collaboratively with the team and stakeholders to identify gaps, address deficiencies, and incorporate updates or new components into training modules as processes, tools, or service models evolve., • Ensures training materials align with documented procedures and onboarding requirements, • 20% Coordination, Planning and Work Management:, • Collaborate with the team and managers to plan and coordinate training activities, establish and meet delivery timelines, and provide regular progress updates., • Maintains transparency of work through project management, issue tracking, and collaboration tools to track training readiness, onboarding progress, and outstanding issues related to training delivery and content., • 20% Quality Assurance and Compliance Support:, • Supports quality assurance and compliance by validating that training materials and onboarding activities accurately reflect current processes, tools, and organizational standards., • Collaborates with internal and external subject matter experts and stakeholders as needed to ensure training content remains accurate, consistent, and aligned with institutional requirements and service management best practices., • Identifies errors or omissions and initiates updates through established documentation and ticketing processes. MINIMUM QUALIFICATIONS: This position requires a high school diploma or equivalent, and 1-2 years of related experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. TECHNICAL SKILLS: • Learning management systems (Oracle HR, Saba), • eLearning authoring tools (Articulate Rise 360), • Technical writing and documentation, • ITSM tools (Jira Service Management), • Identity and directory tools (Active Directory, Microsoft Entra ID), • Microsoft 365 applications (Teams, SharePoint, Excel), • Data analysis and reporting for training effectiveness INDUSTRY KNOWLEDGE: • Understanding of higher education IT environments and how universities deliver technology services to students, faculty, and staff., • Familiarity with IT Service Management (ITSM) practices, such as incident and request management, is important, along with experience using learning management systems to deliver and track training., • An understanding of accessibility and ADA compliance requirements for training content., • Knowledge of data privacy standards such as FERPA and general security practices. IT COMPETENCIES: • Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow., • Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding., • Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others., • Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients' trust., • Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team's successes and failures., • Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved. Working at USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts. About USF The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a

Position Description – IT Support Specialist Location: Crisis Center of Tampa Bay – Tampa, FL 33613. Type: Full Time, Non-Exempt. Reports to: Information Systems Manager. The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. This role is responsible for the day‑to‑day technical support of our staff, hardware, and core business applications. While we partner with an external provider for backend infrastructure management, this position serves as the primary resource for all end‑user technical needs and local system maintenance. This position reports to the Information Systems Manager and, in his or her absence, the COO. Strategic / Transformational Duties and Responsibilities Ensure the functioning of all technology systems deployed for the organization by maintaining effective communication with the different divisions of the Crisis Center and working with third‑party information technology support services to minimize disruption of vital information systems. Involve staff and other stakeholders in the performance quality improvement (PQI) process and use data to improve services and outcomes. Transactional / Administrative Duties and Responsibilities Identity & Access Management: Manage user lifecycles, group memberships, and permissions within a hybrid directory environment. Endpoint Management: Provision, deploy, and maintain workstations and mobile devices using modern automated deployment and mobile device management (MDM) platforms. General Technical Support: Troubleshoot hardware and software issues for on‑site and remote employees, including productivity suites and specialized business applications. Hardware & Peripherals: Manage physical workstation setups, including laptop hardware, docking stations, and local/networked imaging equipment. Communication Systems: Support cloud‑based unified communications (UCaaS) and collaboration platforms. Security & Compliance: Ensure all endpoints remain compliant with organizational security policies, including patching, encryption, and endpoint protection. Documentation: Maintain accurate hardware inventory and develop internal knowledge base articles for common technical workflows. On‑Call Rotation: Participate in a scheduled on‑call rotation to provide emergency support for our 24/7 operations. Required Competencies Cooperation/Teamwork – Works toward win/win solutions, deals with conflict collaboratively, discusses root causes, and develops effective working relationships. Engaging Communication – Relates to people in an open, honest, sincere manner, treats people with respect, is friendly and approachable, listens attentively, communicates ideas clearly, and communicates appropriately with leadership and coworkers. Customer Service (Internal & External) – Recognizes and attends to important details, treats customers courteously, responds in a timely manner, elicits feedback, considers customers’ short and long‑term interests, proactively identifies needs, resolves complaints, and takes risks to serve customers’ long‑term interests. Adaptability – Adapts readily to changes, works effectively under stress, needs minimal supervision, is reliable and results oriented, maintains productivity under pressure, and prioritizes work with clear goals. Problem Solving – Views problems as opportunities, anticipates potential issues, and analyzes alternative solutions. Judgment – Gathers sufficient input before decisions, sees interrelatedness, considers alternatives, and makes appropriate timely decisions. Valuing & Fostering Diversity – Demonstrates respect for individual differences and establishes a climate of comfort and productivity through empathy and acceptance of diverse backgrounds. Self‑Management – Takes responsibility for behavior and well‑being, works under stress, adapts style to changing situations, remains professional, and achieves outcomes with minimal supervision. Education and Experience Operating Systems – Proficiency in supporting modern Windows desktop environments and mobile operating systems (iOS/Android). Cloud Productivity – Experience managing users within cloud‑based productivity and email ecosystems. Hardware – Ability to diagnose and perform basic repairs on professional‑grade laptop and desktop hardware. Networking – Basic understanding of TCP/IP, wireless connectivity, and remote access/VPN troubleshooting. Systems Management – Experience utilizing centralized monitoring, management tools, and ticketing systems. Knowledge, Skills, and Abilities Knowledge of software application installation, operation, testing, and maintenance methods and techniques. Knowledge of current computer hardware, software characteristics, and features. Knowledge of operating system software. Logical approach to troubleshooting with a desire to understand root causes. Knowledge of organizational standards for hardware and/or software. Knowledge of best practices for security (encryption, identity management, compliance, etc.). Ability to detect, analyze, and solve hardware/software problems. Skill in communicating and training technical information to non‑technical users. Skill in systematic problem solving. Ability to manage time effectively and respond promptly to emergency support requests when on call. Comfortable working in a collaborative environment with internal IT and third‑party partners. Possess excellent time management and organizational skills. Ability to maintain confidential data. Ability to execute deliverables, work under pressure, and adhere to deadlines in a manner consistent with the vision and mission of the Crisis Center of Tampa Bay. Physical Demands / Working Conditions Physical Requirement: Ability to lift and carry up to 25 lbs. Employee must have the ability to see, sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. Duties are performed primarily in an office setting. On occasion it may require the use of a personal automobile to travel to meetings or branch locations, and exposure to changing weather. The noise level is quiet. Travel Minimal. Local travel to other sites required. Hours Monday – Friday varied hours, with on-call responsibilities after hours and holidays. Equal Employment Opportunity CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. We apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. Must be cleared in DCF Clearinghouse https://info.flclearinghouse.com #J-18808-Ljbffr

Tampa, FL As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. Customer Service: • You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them., • You are a brand ambassador, eager to share your passion for gorjana with others., • You curate memorable experiences for each guest, surprising and delighting them with our service standards., • You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers., • You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies., • You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us., • You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report. Styling: • You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times., • You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products., • You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs. Sales: • You leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results., • Conversion underpinned by authenticity is key - we don't force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team, • You are self-motivated and seek to better your personal performance and that of your team on a daily basis., • You take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills., • You champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor. Collaboration: • You contribute to our people-first approach by being positive, helpful, and respectful to others., • You exhibit a team player mentality and enjoy working with team mates towards a common goal., • You look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer your initiative is what drives you., • You thrive off receiving feedback and use it as a tool for personal and professional growth. Respecting the direction given by leadership is an important part of our collective success. Operations: • You are comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role., • You maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment., • You take initiative restocking and completing tasks in downtime to support store and sales readiness., • You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience., • You will assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit our floor at the right time., • You are mindful of service standards and processes, keeping our policies front of mind when servicing the customer., • You take great care with team equipment, and utilize best-practices when it comes to handling and securing tech., • You may be asked to open and close the store which would require responsibility for a store key and alarm code., • You may be asked to assist with the labeling or re-ticketing of items as needed. There may be times when you are asked to help facilitate additional duties in the store, or may serve as a point-of-contact for Business Partners in the absence of a Manager being present. Some of these duties are outlined below, however this is not an exhaustive list. • You conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio., • You execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots. You may be asked to submit floorset pictures to corporate for approval., • You handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly., • You facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule., • You contact and utilize the appropriate business partners for resources and guidance as needed. Job Requirements: • Love for the gorjana brand, • Must be 18 years of age or older, • Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business, • Ability to lift or move at least 50 lbs, • Ability to bend, squat, twist, and reach, • Ability to stand and/or walk for at least 6 hours per shift, • Must be legally authorized to work in the country in which the store is located, • Ability to open or close the store At gorjana, you can expect: Perks: • On-site training, development, and mentorship, • Internal growth opportunities and pathways to leadership, • Generous employee discount and Monthly Product Allowance, • Amazing company culture, • Competitive Wages & Performance-based increases Benefits: • Medical, Vision, Dental and Life Insurance*, • Paid Time Off*, • 401K program, with employer match and matching program* Compensation: • Hourly wage between $20-$23, • Commission, based on personal sales *eligibility qualifiers may apply We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.

About Next Perimeter Founded in 2006 and headquartered in Tampa with a hub in Los Angeles, Next Perimeter provides managed IT and cybersecurity for regulated businesses nationwide. We manage the high‑stakes stuff—from endpoint security and identity management to the backbone of day‑to‑day operations. How We Work We run on EOS (Entrepreneurial Operating System). That means we don't do "vague." You'll have quarterly goals, clear accountability, and a roadmap for what winning looks like every single day. If you hate office politics and love knowing exactly where you stand, you'll fit right in. Our Culture We're buttoned‑up on the work, but casual on everything else. We aren't a "corporate" machine; we're a team that eats lunch together and believes the best idea in the room wins-period. We take security seriously, but we don't make it our entire personality. If you want to work with a high‑performing team that values talent over titles, you're in the right place. The Role The ideal candidate will be charismatic, customer service‑centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast‑paced, expanding entrepreneurial organization. What You'll Be Doing Answering incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system Providing troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products Delivering remote technical support to clients to resolve hardware and software issues promptly and effectively Conducting thorough system diagnostics, troubleshooting, and problem‑solving to identify root causes and prevent future issues Assisting with email issues and password resets Working closely with cross‑functional teams to coordinate deliverables, timelines, and technical requirements Documenting and maintaining accurate records of client interactions, technical solutions, and configurations What We're Looking For Strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions Proficiency in Windows, macOS, networking protocols, and cloud technologies Excellent written and verbal communication skills with ability to convey complex technical concepts to non‑technical stakeholders Outstanding problem‑solving skills and keen attention to detail Customer‑focused mindset and ability to build strong client relationships Ability to handle multiple tasks and prioritize effectively Willingness to travel to client sites as needed What We Offer Competitive salary and benefits package Opportunities for career growth in cloud‑first IT service delivery, automation, and cybersecurity Dynamic and supportive work environment centered on operational excellence Hands‑on experience with cutting‑edge security and lifecycle management technologies Unlimited vacation, sick leave, and access to our Employee Assistance Program Why Join Next Perimeter You'll be joining a company that’s redefining what IT should look like for modern, cloud‑first organizations. We don't patch together tools or rely on legacy thinking. Instead, we offer our clients a zero‑fuss experience with clear standards, secure environments, and support that just works. Internally, you'll be part of a team that values precision, documentation, and professionalism—and you'll have the opportunity to grow into deeper engineering work over time. Schedule This is an in‑office position, Monday through Friday, 9:00 AM to 6:00 PM. After successful completion of Next Perimeter’s 90‑day introductory period, you'll be allowed to select one recurring work‑from‑home day. #J-18808-Ljbffr

POSITION DESCRIPTION Title: Collections Specialist Classification: Hourly, non-exempt Position Type: Full Time Reports to: Director of Digital Operations Location: Tampa, FL (In-Office) Summary/Objective We are seeking a motivated and results-driven collector to join TBO Bank’s new Past Due Support team. In this role, you will contact customers with past-due loan accounts, negotiate repayment solutions, and work toward resolving delinquent balances while maintaining professionalism and empathy. This position offers a monthly uncapped commission bonus based on performance, making it an ideal opportunity for individuals who are goal-oriented and thrive in a fast-paced environment. As a first-party collector, you will represent the bank directly and contribute to our mission of delivering respectful and compliant service. This is a key role within a growing department. TBO Bank is actively expanding its Past Due Support Team, creating opportunities for career advancement. High-performing employees may be considered for promotion into senior collector, team lead, and supervisory roles as the department grows. Essential Functions Duties/Responsibilities Contact customers via phone, email, and written communication regarding overdue balances on their outstanding loan(s). Review customer accounts and assess payment history, loan terms, and delinquency status. Work with customers to establish payment plans or recommend loan restructuring solutions when appropriate. Document all interactions, contact attempts, and payment agreements accurately and thoroughly in TBO Bank’s ticketing and/or loan management system. Follow up on payment commitments and escalate unresolved cases according to bank policy. Comply with the Fair Debt Collection Practices Act (FDCPA), bank policies, and all applicable regulations. Maintain security of sensitive customer and account information. Collaborate with departments such as Customer Service and Compliance as needed. Recommend potential solutions to management by collecting customer information and analyzing customer needs. Meet or exceed monthly quality assurance, collection targets and performance metrics. Attend team meetings and ongoing training sessions as deemed necessary by management. Competencies Must have excellent and professional verbal communication skills; required to speak with proper grammar, excellent enunciation, and a friendly tone of voice. Must have the ability to build trust and relationships with customers to help prevent future payment issues. Has a helpful, courteous, and positive attitude. Must have the ability to discuss financial transactions, use tools to negotiate, calculate, explain interest and use de-escalation techniques while engaging customers in a settlement or payment plan. Must possess negotiating skills and the ability to be patient and professional, yet firm, regarding payments due. Must have effective and professional written communication skills. Adjusts approach based on customer needs; actively listens and connects with customer. Demonstrates initiative and creativity in identifying customer needs; ability to overcome objections. Must be quick and adapt well to new situations and changing work environment. Has a competitive, yet team-oriented, spirit. Ability to work independently and manage multiple accounts efficiently. Ability to manage multiple tasks, effectively manages time, and prioritizes work responsibilities appropriately while maintaining attention to detail. Familiarity with FDCPA and other relevant regulations. Ability to calculate basic math (addition, subtraction, multiplication, division) without use of a calculator. Proficient in typing and 10-key. Proficiency in Microsoft Office and experience with collections or Loan Management software preferred. Physical Demands Regular requirements: Sit View computer monitors Talk Hear Stand Walk Use hands to type / handle / feel Reach with hands & arms Preferred Education and Experience High school diploma or GED required; associate or bachelor’s degree in finance, business, or a related field preferred. 2+ years of experience working in a fast-paced call center environment, or similar required. 1+ year of experience in debt collection, banking, or customer service preferred. Compensation & Benefits Competitive base salary ($18-$20 hourly) Monthly performance bonus structure, offering up to 33% additional earnings Health, dental, and vision insurance Short-term disability, Long-term disability, and Life insurance 401(k) with company match Paid time off and holidays Ongoing training and career development opportunities Equal Employment Opportunity TBO Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr

Resident Interface is the industry leader in delinquency management for the rental housing market. Through our brands Possession Partner (Evictions) , Resident Advocate (Pre-Collections) , and Hunter Warfield (Collections) we deliver a unified platform that helps property owners and managers recover revenue, stay compliant, and protect their communities. With over 40 years of experience , $billions recovered nationwide , and operations across all 50 states , Resident Interface combines technology, transparency, and expertise to transform the way property owners manage delinquencies from the first missed payment to final resolution. We are seeking an IT Help Desk Support Specialist for a Full Time position. This role will be responsible for providing advanced technical support to end-users and troubleshooting complex issues. This individual will play a key role in ensuring that desktop systems, applications, and network operations run efficiently and securely in a highly regulated environment. What you'll do PRIMARY RESPONSIBILITIES Serve as the escalation point for Tier 1 and Tier 2 support issues. Provide advanced troubleshooting and resolution for hardware, software, network, and application issues. Maintain and support endpoint devices including desktops, laptops, printers, and VoIP systems. Administer user accounts, permissions, and Active Directory group policies. Support remote employees via remote access tools and ensure VPN and secure access compliance. Document issues, resolutions, and updates in the help desk ticketing system. Develop and update internal IT documentation and knowledge base articles. Ensure compliance with data security and privacy regulations specific to the debt collection industry (e.g., FDCPA, PCI-DSS). Assist with onboarding/offboarding of employees, including hardware setup and account Participate in IT infrastructure projects, upgrades, and process improvement initiatives. Mentor junior support staff and assist with training on new tools and technologies. Qualifications Bachelor's degree in relevant field or four years of equivalent experience preferred. Desktop Administrator) or experience. 1+ years of experience in IT help desk or technical support roles. Strong understanding of Windows desktop OS, Microsoft 365, Active Directory, Amazon Web Services, and common enterprise applications. Familiarity with security and compliance standards, preferably in finance or debt collection. Excellent communication and problem-solving skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to talk and hear. The employee may be required to walk, climb stairs and lift/carry objects of up to 40 pounds. The employee is also required to have better than average dexterity to use hands to handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is exposed to moving mechanical parts and the risk of electrical shock from office equipment and related items. The noise level in the work environment is usually quiet to moderate. WORK HOURS Minimum of Forty (40) hours per week. Actual daily hours will be assigned by senior management and will normally be between 8:00 A.M. and 5:00 P.M. Additional hours as needed for training, meetings and special projects or to meet deadlines and commitments. OTHER REQUIREMENTS YOU WILL BE EVALUATED ON INCLUDE Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. #J-18808-Ljbffr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Help Desk Representative Full Time Professional Tampa, FL, US 7 days ago Requisition ID: 1032 Position Summary The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues. This role resolves support tickets, assists with device provisioning, and maintains IT asset tracking systems. Job Description The Help Desk Representative is responsible for resolving Tier 1 and Tier 2 support tickets. The position requires assisting with enterprise device provisioning and maintaining IT asset tracking systems. Representatives will support Microsoft Windows, macOS, and cloud-based IT environments. The role includes providing customer service and technical assistance to end users. Required Qualifications and Experience The contractor shall provide personnel who meet one of the following requirements: Bachelor's degree in Information Technology, Computer Science, or a related field; or A minimum of three (3) years of professional experience in IT support. Candidates must have demonstrated experience in the following areas: Resolving Tier 1 and Tier 2 support tickets. Assisting with enterprise device provisioning. Maintaining IT asset tracking systems. Supporting Microsoft Windows and macOS environments. Using ticketing systems (JIRA, ServiceNow). Required Skills and Competencies Expertise in IT troubleshooting methodologies and ticketing system usage. Working knowledge of JIRA, ServiceNow, and customer service best practices. Proficiency in incident resolution and remote desktop support. Strong end-user assistance and communication skills. Ability to support cloud-based IT environments. Education Bachelor's degree in a relevant field, or an equivalent combination of education and experience. CompTIA A+ (Preferred, Not Required) ITIL Foundation Certification (Preferred, Not Required) Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required) Clearance Requirement No clearance required for off-site duty location #J-18808-Ljbffr

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms. POSITION RESPONSIBILITIES Key Responsibilities: Respond to technical support calls, emails, or chats from customers. Troubleshoot hardware, software, and connectivity issues. Guide customers through step‑by‑step solutions and product configurations. Escalate unresolved issues to higher‑level support or engineering teams. Document all interactions and solutions in the ticketing system. Maintain up‑to‑date knowledge of products, services, and system updates. Meet performance targets related to resolution time, customer satisfaction, and accuracy. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years and older. High school Diploma/GED. 1–2 years of technical support or IT helpdesk experience in a contact center. Strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills. Fluent in English and Spanish. Ability to explain technical concepts in simple terms. Diploma or degree in IT, Computer Science would be a plus. COMPENSATION DETAILS What You Can Expect from MCI: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. #J-18808-Ljbffr

About the Role Be the driving force behind a seamless technology experience as the on-site IT Support Contractor for our Tampa office. In this high-visibility role, you’ll own day-to-day IT operations—delivering hands-on support, deploying hardware, troubleshooting issues, and partnering with a centralized IT team to keep everything running smoothly. As the face of IT, you’ll build strong relationships with attorneys, paralegals, and staff, proactively solving problems before they disrupt productivity. From onboarding new hires to supporting office moves and technology upgrades, you’ll ensure the Tampa office operates at peak performance with a consistent, high-quality user experience. Your Key Contributions Provide Tier 1 and Tier 2 technical support for hardware, software, and peripheral devices to Tampa office employees. Perform onsite hardware setup, configuration, and deployment for new hires and equipment replacements. Troubleshoot and resolve desktop, laptop, printer, mobile device, and audiovisual equipment issues. Coordinate with central IT Operations team and MSP (BCA IT) for escalated issues and project initiatives. Maintain inventory of IT equipment and supplies for the Tampa location, including asset tagging, lifecycle tracking, and coordination with vendors for warranty repairs and equipment procurement. Execute password resets, account provisioning, and basic Active Directory administration tasks. Support conference room technology, video conferencing systems (Teams, Zoom), and collaboration tools, including setup and live support for firm meetings, client presentations, and special events. Document support activities, resolutions, and knowledge base articles in HaloITSM ticketing system. Participate in IT projects including hardware refreshes, software deployments, and infrastructure upgrades. Ensure compliance with firm security policies and procedures, assist with security awareness initiatives, and serve as a first responder for local security incidents (e.g., suspected phishing, lost devices, unauthorized access attempts. Monitor and maintain local network infrastructure including switches, wireless access points, and cabling in coordination with the central IT team and MSP. Provide occasional after-hours support for critical issues as needed. What Makes You a Great Fit Associate’s degree in information technology, Computer Science, or related field, or equivalent work experience Minimum 2-3 years of experience in IT support, help desk, or desktop support role Experience supporting remote offices or distributed teams is a plus Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified, or ITIL Foundation are preferred but not required Experience with HaloITSM or similar ITSM ticketing platforms is a plus Ability to lift and move computer equipment up to 50 pounds. Proficiency with Windows 10/11, Microsoft 365, and common business applications Knowledge of Active Directory, Azure AD, and user account management Experience with endpoint management tools (Intune, SCCM, or similar) Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi, and basic firewall/switch configuration concepts). Ability to troubleshoot hardware issues and perform minor repairs. Strong documentation and ticket management skills with an understanding of SLA targets and ITSM best practices Familiarity with IT security fundamentals including endpoint protection, phishing identification, and data handling procedures Self‑motivated with ability to work independently and prioritize tasks effectively Comfortable working in a fast‑paced legal services environment Problem‑solving mindset with ability to think critically and adapt to changing priorities Work Schedule Monday through Friday, 8:30 AM – 5:30 PM Local Time Our Firm At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve. Our Values At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem‑solving and high‑quality service to support families with excellence and care. #J-18808-Ljbffr

vivenu GmbH is seeking a dedicated Solution Architect for the US team to bridge complex enterprise ticketing needs with our powerful API-first platform. This role will involve architecting solutions for clients, ensuring seamless integration of digital storefronts with our APIs. The ideal candidate will have 5+ years in a technical role, a degree in Computer Science, and exceptional communication skills. Join us in redefining live entertainment technology! #J-18808-Ljbffr

As the Operations Supervisor, you are accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates and driving the execution of operational tasks. • Customer Service & Sales - Maneuvering around the store at a fast pace, directing the team and working with all the latest merchandise, as well as resolving customer issues and concerns in a professional manner., • Store Operations - Assists with inventory counts and updates to ensure accurate in-stock information for customers. Oversees RFID process and performs system uploading to ensure efficient and accurate updates to stock ledger as well as leads door to floor merchandise preparation process. In addition, manages and engages the pricing and signing team and the promotional price signing within the store as well as the re ticketing and re packaging execution., • Stockroom & General Operations - Responsible for all stockroom processes, work safety initiatives, facility equipment, and enables efficient execution of support processes. Oversees the cash office and owns receiving, shipping and logistics with third party carrier processes., • Team Development - Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with operations associates on training and policy compliance., • Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance., • Work experience- Minimum of 2 years retail leadership experience, • Education- Bachelor degree or equivalent work experience, • Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team., • Builds Relationships - Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience., • Drives Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change., • Shows Courage - A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner. What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Pay Range USD $21.00/Hr -USD $26.25/Hr.

Job Description Position Summary The Help Desk Lead supports mission-critical objectives under the referenced work order by leading and managing a technical help desk team ensuring high-quality IT support services for cloud-based and on-premises environments. This role manages global authentication support operations and ensures SLA compliance. This future opportunity is contingent upon award. Job Description • The Help Desk Lead is responsible for leading and managing a help desk team, implementing IT support workflows, and ensuring SLA compliance., • The position requires proficiency in ticketing system administration (JIRA, ServiceNow), troubleshooting, and ITIL service management principles., • Leaders will manage remote desktop management, enterprise device provisioning, and IT asset tracking., • The role includes managing global authentication support operations. Required Qualifications and Experience The contractor shall provide personnel who meet one of the following requirements: • Bachelor's degree in Information Technology, Computer Science, or a related field; or, • A minimum of five (5) years of professional experience in IT service management. Candidates must have demonstrated experience in the following areas: • Managing a help desk team., • Implementing IT support workflows., • Ensuring Service Level Agreement (SLA) compliance., • Remote desktop management and enterprise device provisioning., • IT asset tracking and management. Required Skills and Competencies • Expertise in ITIL service management principles and troubleshooting methodologies., • Working knowledge of ticketing system administration (JIRA, ServiceNow)., • Proficiency in remote desktop management and enterprise device provisioning., • Strong customer service, team leadership, and incident resolution skills., • Ability to manage global authentication support operations. Education • Bachelor's degree in a relevant field, or an equivalent combination of education and experience., • ITIL Foundation Certification (Preferred, Not Required), • Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required), • CompTIA A+ (Preferred, Not Required) Clearance Requirement An active TS/SCI security clearance is required for on-site duty location

Job Description Position Summary The Help Desk Support Engineer supports mission-critical objectives under the referenced work order by providing technical support for JIRA, GitLab, and other IT management tools ensuring users receive prompt issue resolution and training. This role establishes structured workflows for tracking SLA adherence and provides technical assistance to end-users across all program work orders. This future opportunity is contingent upon award. Job Description • The Help Desk Support Engineer is responsible for providing technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution., • The position requires establishing a structured workflow for tracking service level agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA., • Engineers will resolve user access issues and troubleshoot software functionality., • The role includes submitting the Quarterly Ticketing & Version Control Optimization Review assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements. Required Qualifications and Experience The contractor shall provide personnel who meet one of the following requirements: • Associate's degree in Information Technology, Computer Science, or a related field; or, • A minimum of three (3) years of professional experience in IT support. Candidates must have demonstrated experience in the following areas: • Troubleshooting software issues and user access management., • Working with IT help desk ticketing systems (JIRA, ServiceNow)., • Providing remote desktop support and incident response., • User training and technical assistance for enterprise applications., • SLA tracking and escalation procedures. Required Skills and Competencies • Expertise in troubleshooting software issues and user access management., • Working knowledge of IT help desk ticketing systems and customer service best practices., • Proficiency in remote desktop support and incident response procedures., • Strong communication and training skills to support end-user adoption., • Ability to acknowledge training or troubleshooting requests within 4 business hours and resolve standard issues within 3 business days. Education • Associate's degree in a relevant field, or an equivalent combination of education and experience., • CompTIA A+ (Preferred, Not Required), • ITIL Foundation Certification (Preferred, Not Required), • Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required) Clearance Requirement • The ability to obtain and maintain the required clearance as specified by the program.

Job Description About Next Perimeter Founded in 2006 and headquartered in Tampa with a hub in Los Angeles, Next Perimeter provides managed IT and cybersecurity for regulated businesses nationwide. We manage the high-stakes stuff-from endpoint security and identity management to the backbone of day-to-day operations. How We Work We run on EOS (Entrepreneurial Operating System). That means we don't do "vague." You'll have quarterly goals, clear accountability, and a roadmap for what winning looks like every single day. If you hate office politics and love knowing exactly where you stand, you'll fit right in. Our Culture We're buttoned-up on the work, but casual on everything else. We aren't a "corporate" machine; we're a team that eats lunch together and believes the best idea in the room wins-period. We take security seriously, but we don't make it our entire personality. If you want to work with a high-performing team that values talent over titles, you're in the right place. The Role The ideal candidate will be charismatic, customer service-centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast-paced, expanding entrepreneurial organization. What You'll Be Doing In this role, you will be responsible for answering incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system. You will provide troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products, and deliver remote technical support to clients to resolve hardware and software issues promptly and effectively. Additionally, you will conduct thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issues. Your duties will also include assisting with email issues and password resets, working closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements, and documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference. What We're Looking For We are seeking a candidate who has strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions. Proficiency in operating systems such as Windows and macOS, networking protocols, and cloud technologies is essential. Excellent written and verbal communication skills are required, with the ability to convey complex technical concepts to non-technical stakeholders. We are looking for someone with outstanding problem-solving skills and keen attention to detail, a customer-focused mindset, and the ability to build strong client relationships. The candidate must be able to handle multiple tasks, prioritize effectively, and be willing to travel to client sites as needed. What We Offer We offer a competitive salary and benefits package, along with opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity. Our dynamic and supportive work environment is centered on operational excellence, providing employees with the tools and resources needed to succeed. Additionally, team members gain hands-on experience with cutting-edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements. Lastly, you'll enjoy unlimited vacation, sick leave, and access to our Employee Assistance Program to support your well-being. Why Join Next Perimeter You'll be joining a company that's redefining what IT should look like for modern, cloud-first organizations. We don't patch together tools or rely on legacy thinking. Instead, we offer our clients a zero-fuss experience with clear standards, secure environments, and support that just works. Internally, you'll be part of a team that values precision, documentation, and professionalism - and you'll have the opportunity to grow into deeper engineering work over time. What Your Schedule Will Be This is an in-office position with a schedule of Monday through Friday, 9:00 AM to 6:00 PM. Upon the successful completion of Next Perimeter's 90-day introductory period, you'll be allowed to select one (1) recurring work-from-home day. Job Posted by ApplicantPro

Job Description About ICE Consulting: ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security. Position Overview: We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently. Key Responsibilities: • Provide technical support to users, addressing and resolving hardware and software issues., • Assist in the maintenance and administration of servers and networks., • Document and track support requests using ticketing systems., • Conduct training sessions for users on IT best practices and system usage., • Manage and maintain asset inventory of hardware and software., • Support the implementation of security protocols and monitoring systems. Requirements Qualifications: • 4+ years of hands-on experience in user support and systems administration., • Bachelor's degree in Computer Science, Information Technology, or a related field., • Proficiency in Windows and Apple operating systems., • Working knowledge of server systems, particularly Windows Server (2008/2012)., • Experience with cloud services such as Office 365 and Google Workspace., • Familiarity with MDM solutions and security protocols., • Excellent troubleshooting skills and ability to work under pressure., • Strong communication skills and a customer service-oriented mindset., • Ability to adapt to rapidly changing technology and business needs. Benefits • 401(k) with company match, • Company Paid Holidays, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Training & Development, • Work From Home, • Free Food & Snacks, • Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

Job Description Joint Enabling Capabilities Command (JECC) Joint Communications Support Element (JCSE) AV/VTC Technicians are responsible for providing mission critical audio visual and video teleconferencing system support in NIPR, SIPR, and JWICS classified federal customer space. The candidate is responsible for delivering professional, high-quality services directly to the customer, setting up customer-driven AV/VTC events, providing on-site and off-site AV/VTC event support, providing in-person support for new equipment installations, break/fix incidents, and routine O&M requests. This position is onsite at MacDill AFB, FL. AV/VTC Technicians will be responsible for supporting and troubleshooting a variety of technologies (Crestron, AV switchers, Video Walls, Cisco DX desktop VTC units, Cisco SX80 VTC units) adhering to service level agreements. Task Activities: • Manage and maintain Multimedia Streaming Systems, Collaboration Tools and Video Teleconferencing (VTC) units ranging from simple desktop to more complex integrated AV systems., • Assist with the design and implementation of new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment., • Provide first line fault monitoring on the customer’s networks making best use of available network management tools., • Assist with individual set-up for AV meetings/sessions, to include providing user training and support., • Receive, confirm, and classify network reported faults identified by customers or performance management tools., • Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software., • Provide extensive troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.) and collaboration tools (Office 365, etc.)., • Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, Office 365 and networks., • Document incidents, including opening case, updating with current status and timely closure., • Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment., • Coordinate and schedule equipment testing and pre-checks in advance of VIP and high visibility events., • Continuously monitor senior official/officers/commander events to ensure quality of service and immediate response to service issues and requests., • Synchronize and coordinate AV/VTC support activities with USTC JECC AV/VTC staff; includes participating in JECC J6 team planning, coordinating, troubleshooting, and execution activities., • Support development and sustainment of JECC AV/VTC Standard Operating Procedures (SOP), • Serves in Mission Essential Contract Services position., • Requires Minimum Active Secret Clearance., • Ability to obtain/maintain a TS/SCI Clearance, • Previous experience and working knowledge of VTC equipment., • Candidate must have knowledge of different protocols: H.323, H.245, SIP, ISDN and associated ports for VTC and video streaming., • Experience with various collaboration tools and video streaming Education and Certification Requirements • A minimum of five years (with HS Diploma) years of applicable experience, to include design, implementation, and troubleshooting support for video conferencing and A/V products from Cisco, Tandberg and Polycom, • A minimum of two years (with relevant bachelor’s degree) years of applicable experience, to include design, implementation, and troubleshooting support for video conferencing and A/V products from Cisco, Tandberg and Polycom, • Current Security+ Certification (CASP, CISSP acceptable) About Us Paragon is a Veteran Owned Small Business (VOSB) with offices near Scott AFB, Illinois and Vienna, Virginia, providing client-centric, enterprise governance management, cybersecurity services, and comprehensive information technology services management solutions to our clients. Our tagline is “Innovation, Value, and Excellence.” Paragon consistently delivers value-added, client-centric, enterprise governance management, cybersecurity services, and comprehensive information technology services management solutions to our clients. Our team of dedicated professionals provide superior services and support to you while fostering a climate of trust, innovation, efficiency, and customer return on investment with integrity, commitment, and excellence in all that we do. To help us carry out this mission, our people are trained professionals who boost our customers’ knowledge and innovation using technology, teamwork, and education. We offer a comprehensive suite of benefits, which include medical, dental, and vision plans, Flexible Spending accounts, life insurance, short- and long-term disability, matching 401k, tuition reimbursement plans, and much more. Paragon is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law. VEVRAA Federal Contractor

Job DescriptionRedefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth. Join us and build the future of live entertainment.As an Enterprise Customer Success Manager your responsibilities will include: • Own the Enterprise: Manage a portfolio of our largest, most complex customers (Sports Teams, Venues, Live Events), serving as the primary point of contact. Build and nurture deep relationships across the customer’s organization, including the Box Office Manager, Sales, Service Marketing, and CEO/Owner. Drive engagement across all stakeholders through Business Reviews and strategy workshops., • Renewal Management: Secure long-term partnership health by aligning vivenu’s roadmap with the customer’s long-term goals, proactively managing contract renewals. Secure expansion by showcasing proven ROI., • Enterprise Onboarding & Delivery: Lead customers through hands-on platform onboarding, in partnership with a Customer Experience specialist and/or 3rd party implementation partner. Own structured project management, including task, issue, and risk management, to ensure a successful on-sales and first event go-live. Ensure both online and on-site needs (point of sale, payments, scanning) drive an amazing day one experience., • Health Monitoring & Risk Mitigation: monitor KPIs and adoption patterns. Ensure ticket shops and event pages follow leading practices to ensure high conversion rates, sellouts, and revenue. Detect churn risks early and implement concrete action plans to drive adoption and satisfaction. Represent the unique needs of our largest customers internally. Provide structured, data-backed feedback to Product to shape the future of the platform for the industry., • Enablement & Product Mastery: Facilitate adoption workshops to ensure customers are fully leveraging advanced features to deliver a better ticket-buyer experience, increase revenue, and improve operational efficiency. Deliver tailored training sessions and product roadmap briefings that empower everyone from sales, service, marketing, and ticketing to utilize the platform effectively., • Client Development: Act as a consultant on revenue optimization. Help customers implement a customer data strategy, identify opportunities to unlock potential by shifting to online sales, ancillary revenue upsells, and improving the digital fan experience.What you will need to succeed in this role:, • Senior-Level Experience: 5+ years of experience in Customer Success, Account Management, or Consulting, specifically managing high-value enterprise accounts., • Live Events Expertise: Deep industry knowledge of the sports and live events ecosystem, including an understanding of on-site operations (POS, scanning, payments) and the digital fan journey., • Executive Presence: Proven ability to navigate complex organizations and build authority with C-suite executives and ownership groups., • Complex Project Management: Experience owning structured delivery timelines and managing the risks associated with high-pressure "on-sale" events and system migrations., • Analytical Consulting: A data-driven mindset to monitor KPIs, identify churn risks, and translate platform adoption into tangible revenue growth for your clients., • Product Mastery: The ability to quickly master complex platform features and translate them into simple, effective training for sales, marketing, and ticketing teams.Why join vivenu? Live Entertainment TechPlay a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions. Sustainable GrowthWe scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision. Top-tier TeamCollaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time. Global DNAWe’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background. Fast Growing, in All AspectsSifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth. Next-Gen Leaders & InsightsWork alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future. vivenu Inclusion StatementAt vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally. Check out our mission statement and corporate values here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Position Summary The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues. This role resolves support tickets, assists with device provisioning, and maintains IT asset tracking systems. This future opportunity is contingent upon award. Job Description • The Help Desk Representative is responsible for resolving Tier 1 and Tier 2 support tickets., • The position requires assisting with enterprise device provisioning and maintaining IT asset tracking systems., • Representatives will support Microsoft Windows, macOS, and cloud-based IT environments., • The role includes providing customer service and technical assistance to end users. Required Qualifications and Experience The contractor shall provide personnel who meet one of the following requirements: • Bachelor's degree in Information Technology, Computer Science, or a related field; or, • A minimum of three (3) years of professional experience in IT support. Candidates must have demonstrated experience in the following areas: • Resolving Tier 1 and Tier 2 support tickets., • Assisting with enterprise device provisioning., • Maintaining IT asset tracking systems., • Supporting Microsoft Windows and macOS environments., • Using ticketing systems (JIRA, ServiceNow). Required Skills and Competencies • Expertise in IT troubleshooting methodologies and ticketing system usage., • Working knowledge of JIRA, ServiceNow, and customer service best practices., • Proficiency in incident resolution and remote desktop support., • Strong end-user assistance and communication skills., • Ability to support cloud-based IT environments. Education • Bachelor's degree in a relevant field, or an equivalent combination of education and experience., • CompTIA A+ (Preferred, Not Required), • ITIL Foundation Certification (Preferred, Not Required), • Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required) Clearance Requirement No clearance required for off-site duty location

Job Description Funnel Leasing Inc., is hiring for a Customer Support Specialist Tier 1. As a Customer Support Specialist Tier 1, you will be responsible for working directly with customers to answer questions and troubleshoot any of our supported software solutions and integrations professionally and courteously. Candidates for this position must be organized, detail-oriented, and self-motivated, with excellent listening and communication skills. Candidates must be able to analyze issues and translate their software knowledge into actionable directions customers can follow. This particular role is a hybrid, non-exempt position with an hourly pay range of $20.00–$25.00 (equivalent to $41,600–$52,000 annually). Support Specialists are expected to work onsite most days at our Tampa headquarters in Odessa, Florida with occasional remote work flexibility. We are currently prioritizing candidates based in the Tampa and surrounding areas. Why Funnel? We are a U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited PTO, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel! Who is Funnel Leasing? Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet. The Customer Support Associate Tier 1's essential roles and responsibilities include, but are not limited to the following: • Interact with customers and end users to provide support via phone, email, and chat and answer user inquiries, • Document customer interaction, troubleshooting, and results clearly and concisely., • Engages in the application of system analysis of software for best practices per technical documentation and provides solutions based on a diagnosis of the problem., • Analyze, test, and modify Funnel software and integration based on their unique design and implementation of each customer, • Identify and escalate trending issues and potential software defects to Leadership and Development., • Ability to draw conclusions from a set of information, and discriminate between useful and less useful details to solve problems or make decisions, • Meet posted metrics for performance, including but not limited to case volume, CSAT, response, and SLA., • Contribute to knowledge methodology: Knowledge Centered Services (KCS) by creating articles and/or reviewing existing articles for accuracy., • Must be willing to work off hour shifts including but not limited to weekends, evenings, overnight, and occasional holidays. Shifts may be rotational with other team members., • Create a culture of continuous improvement and learning for individual professional development, • Foster collaboration within team and across the company, • Performs other duties as assigned and modified at manager's discretion, • Travel up to 5% Education, Work Experience, Knowledge, and Certifications • Relevant Bachelor’s degree or equivalent, related experience., • 1-3 years of experience in SaaS software customer support., • Working knowledge of G Suite applications., • Strong verbal and written communication skills., • Experience with ticket management systems such as Salesforce Service Cloud, Zendesk or a similar SaaS ticketing system., • Experience or in-depth knowledge of the real estate / multifamily industry is a plus., • Experience in ITIL, Knowledge Centered Support (KCS), HDI or other support frameworks is a plus., • The ability to receive and offer constructive feedback and work to maintain our company values and collaborative culture. Our team is mostly remote, so we work hard to stay connected & you need to be a strong team player., • Ability to successfully follow defined processes and procedures ., • Strong customer service skills with the drive to provide the best customer experience with each interaction., • Organized, detail-oriented, and self-motivated , with the ability to work under pressure and attain pre-defined deadlines ., • The ability to effectively communicate through phone, chat , and email is required ., • Ability to work on multiple issues simultaneously in a fast-paced environment ., • Ability to work within a team environment and independently while maintaining a high level of efficiency., • Proven ability to effectively diagnose and resolve customer issues, demonstrating a strong troubleshooting skillset in a customer support environment., • Ability to manage time effectively Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as diverse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. Equal Employment Opportunity Funnel provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances. Americans with Disabilities Act Employee must be able to perform all essential job functions, with or without reasonable accommodation. Job Responsibilities The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Funnel may change the specific job duties with or without prior notice based on the needs of the organization. Funnel Leasing Inc., is not engaging any staffing firms or recruitment firms in the search or placement of candidates for this role. Furthermore, Funnel Leasing Inc., and associated team members who receive any unsolicited candidates information will not pay any fee or engagement contract as a result of these unsolicited contacts. Interested applicants should apply directly to the position posting for consideration. Benefits Employees may be eligible for various benefits. Generally, we provide employee access to: • Health insurance, • Dental and Vision insurance, • Company paid Life/AD&D, • Long-term Disability insurance, • Short-term Disability insurance, • Term Life insurance, • Flexible Spending Account (FSA), • Health Savings Account (HSA), • Retirement Plan - 2% company match, • EAP In addition to these benefits, we also offer • Uncapped Discretionary Time off, • Sick Leave, • 14 paid holidays, • One time remote work stipend, • Employee recognition program, • Employee-led Groups (ELG’s)

Job DescriptionCompany Description The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands. Job Description Key Responsibilities include: • Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses., • Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students., • Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications., • Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team., • Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently., • This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service. ESSENTIAL FUNCTIONS: • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties., • Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone., • Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements., • Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions., • Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software., • Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies., • Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.Qualifications REQUIRED QUALIFICATIONS: • High School Diploma / GED and relevant work experience, • Minimum of 1 year of experience in a similar call center role, • All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment. System Requirements: • Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible., • Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider., • Ethernet connection is preferred. Physical and Technical Requirements: • This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking., • Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps., • Professional home office setup free from distractions during operational hours., • Ability to attend virtual training sessions via webcam. Education and Knowledge: • Thorough knowledge of home-based connectivity support. Communication Skills: • Strong verbal and written communication skills., • Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat., • Proficiency in telephone and email etiquette. Technical Proficiency: • Expertise in PC and Internet applications., • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)., • Proficiency in web-based applications; Salesforce experience is a plus., • Knowledge of Microsoft Windows operating systems. Customer Service and Problem-Solving: • Consultative approach to customer service., • Strong problem-solving and analytical skills with a solutions-oriented mindset. Professional and Personal Qualities: • Ability to work in a high-volume environment while maintaining quality., • Ability to work independently and collaboratively within a team-oriented environment., • Resilient, detail-oriented, and accountable for high-quality work., • Ability to prioritize competing tasks and deliver results effectively., • Ability to take ownership of work and execute projects., • Open to feedback and demonstrates adaptability and continuous improvement. Additional Requirements: • Ability to clear required background check. DESIRED QUALIFICATIONS: • Previous experience with Education field, • Salesforce Experience, • Previous Customer Service or Tech Support experience with proven record of achievement The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Job Description Position Summary The JIRA Administrator supports mission-critical objectives under the referenced work order by configuring, managing, and optimizing JIRA as the primary ticketing system for Work Order tracking and workflow automation. This role ensures collaboration, workflow automation, and real-time visibility into the status of deliverables across all program work orders. This future opportunity is contingent upon award. Job Description • The JIRA Administrator is responsible for deploying and configuring JIRA as the centralized ticketing system for tracking task assignments, deliverables, and performance metrics across all work orders., • The position requires integrating JIRA with other collaboration tools ensuring seamless data sharing and automated status updates., • Administrators will configure JIRA workflows, manage issue tracking systems, and integrate with GitLab, Confluence, or other DevOps tools., • The role includes submitting the JIRA System Implementation & Integration Report detailing system setup, integrations, and usage efficiency, and maintaining 99% uptime for JIRA services. Required Qualifications and Experience The contractor shall provide personnel who meet one of the following requirements: • Bachelor's degree in Information Technology, Computer Science, or a related field; or, • A minimum of five (5) years of professional experience in JIRA administration. Candidates must have demonstrated experience in the following areas: • Configuring JIRA workflows and managing issue tracking systems., • Integrating JIRA with GitLab, Confluence, or other DevOps tools., • Implementing Agile methodologies and dashboard customization., • Service-level agreement (SLA) monitoring and performance tracking., • Workflow development, permission management, and automation. Required Skills and Competencies • Expertise in JIRA administration, workflow development, and permission management., • Working knowledge of integrations with DevOps tools (GitLab, Confluence)., • Proficiency in Agile methodologies and dashboard customization., • Strong problem-solving and analytical skills to support issue resolution and system performance enhancements., • Ability to ensure SLA monitoring and maintain system performance standards. Education • Bachelor's degree in a relevant field, or an equivalent combination of education and experience., • Atlassian Certified JIRA Administrator (Preferred, Not Required), • ITIL Foundation Certification (Preferred, Not Required) Clearance Requirement • The ability to obtain and maintain the required clearance as specified by the program.