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Job DescriptionCompany Description At KPFF Consulting Engineers, we are more than just an engineering design firm. For over 65 years, we have dedicated ourselves to innovative, sustainable engineering that shapes the built environment and tackles complex infrastructure challenges. Our team culture emphasizes balance, growth, and well-being, supporting each member’s professional journey with flexibility, generous benefits, and a collaborative approach to work-life integration. With over 1,500 professionals across 36 offices nationwide, KPFF’s decentralized structure allows each office the flexibility to pursue projects aligned with their regional strengths. Learn more at www.kpff.com. Job Description Join our team as a Shared Services Operations Manager. Shared Services supports finance, payroll, HR, and IT operations across KPFF. In this role, you’ll help keep our teams connected and supported—whether they work in-office or remotely—by managing operational needs, resources, and communications across locations. You’ll lead workplace and employee-experience efforts and partner with vendors and internal teams to ensure consistent, reliable support. You’ll also drive process and project improvements that strengthen how we work and scale best practices across the team. What You’ll Be Doing: Operations & Logistics • Act as a visible point of contact for office logistics, contributing to a smooth and well‑run workplace., • Own and maintain operational monthly and annual calendars and follow up with teams on deadlines throughout the year., • Lead organization and archiving efforts, establishing processes to ensure records are maintained appropriately and addressing legacy file storage., • Manage office equipment, furniture, and supplies, coordinating with employees and vendors to evaluate needs and costs., • Partner with Communications team to ensure PowerPoint presentations and templates are consistent in formatting, branding, and presentation quality across Shared Services., • Partner with cross-functional teams to develop and maintain standard operating procedures (SOPs)., • Coordinate incoming and outgoing mail as well as travel arrangements and expense reports for Principals and Directors as needed., • Maintain and distribute annual business reference guides and quarterly Shared Services report to operations and leadership groups across KPFF. Workplace Experience & Culture • Work with the Director of People Services to facilitate and continuously improve employee onboarding, ensuring new employees feel welcome, prepared, and supported from day one., • Serve as a community builder by creating opportunities for connection, and fostering team engagement through celebrations, social gatherings, and community service events., • Develop and maintain an employee-facing SharePoint site, working with all teams to incorporate relevant and engaging content., • Coordinate all internal meetings, including scheduling, technology, catering, agendas, and materials., • Organize and schedule engineering project site visits for Shared Services employees., • Track employee participation in KPFF’s internal education and professional development programs. Insurance & Safety • Partner with commercial insurance contact to support insurance and safety operations, including managing auto, property, workers' comp claims, and coordinating annual certificates of insurance (COIs)., • Serve as part of KPFF Safety Committee, co-developing presentations and reviewing safety policies, • Develop and execute safety onboarding, training, and ergonomic guidelines for Shared Services employes.Qualifications Who We’re Looking For: • 6–9 years of experience in an office or professional setting. Previous office management experience preferred., • Proficiency with Microsoft 365, including PowerPoint, Word, Excel, and SharePoint., • Experience using a ticketing system to intake, track, and resolve requests., • Demonstrated project management skills, with strength in people coordination and process execution., • Experience partnering closely with senior leaders and principals., • Highly organized and efficient with strong follow-through, prioritization, and time management., • Strong interpersonal and communication skills; build culture through employee-focused processes., • Proactive and self-directed; anticipates needs, identifies gaps, and acts without waiting for direction. Physical Demands and Work Environment: • Duties are typically performed in a normal office environment while sitting at a desk., • Ability to actively engage with a computer for several hours per day and communicate over the telephone or virtual meeting platforms., • May occasionally need to lift items up to 15 lbs., • Work in downtown Seattle office 5 days/week, with flexible work hours between 7 am and 5 pm Additional Information Culture and Benefits: At KPFF, we're not just coworkers; we're a vibrant community fueled by collaborative creativity, offering you the stage to leave a lasting mark through: • Impact: Your work elevates the employee experience and ensures scalable, compliant operations., • Autonomy + Support: Enjoy independence within a stable environment and collaborative team., • Growth: Experience learning opportunities and the freedom to engineer better processes and solutions., • Community: Be part of a purpose‑driven firm that invests in people and the communities we serve. Benefits: We are passionate about supporting our employees through flexible and comprehensive Benefits: • 401(k) retirement savings plan with employer contribution, • Medical insurance, • Dental insurance, • Vision insurance, • Health Savings Account (HSA) with employer contribution, • Healthcare and Dependent Care Flexible Spending Accounts (FSA), • Life insurance, • KPFF Paid Family Leave, • Short-term and Long-term disability insurance, • Paid Holidays (including two Floating Holidays), • Paid Time Off (vacation, sick, jury duty), • Subsidized ORCA bus/transit pass Compensation: The base salary for this role is competitive and will be determined based on the candidate's experience, education, and skills. The expected range for a qualified candidate with 6 - 9 years of experience is $90,000 – 110,000. Additionally, we offer performance-based bonuses to recognize and reward outstanding contributions in each Reporting Center. During the interview process, we'll address any questions you may have about the overall compensation package and benefits. Work Authorization This position is not eligible for visa sponsorship. Candidates must be authorized to work in the United States without sponsorship now or in the future. #LI-AK1 #LI-ONSITE KPFF Consulting Engineers participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. KPFF Consulting Engineers is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, creed, ethnicity, national origin, religion, marital status, sex/gender (including sexual orientation or gender identity), pregnancy, veteran status, citizenship status, physical or mental disability, or any other protected basis.

About the Role As a Product Support Analyst, you’ll bridge the gap between modern API technology and global supply chain standards. You will triage and resolve technical questions through our ticketing system, acting as a subject matter expert for our cloud-based EDI platform. Your mission is to deliver fast, accurate support while building the knowledge base to help our support scale. To support close collaboration with our EU partners, this role works a 4:00 AM–1:00 PM ET schedule. These hours are a core part of the role, so we encourage candidates to consider their ability to commit before applying. Core Responsibilities • Technical Troubleshooting: Resolve complex issues across EDI workflows and Orderful API usage; explain technical concepts clearly to both developers and business users., • Ticket Ownership: Manage inbound requests within defined SLAs, ensuring high customer satisfaction., • Platform Advocacy: Identify repeat issues and patterns; partner with Product and Engineering to prioritize fixes and improve the overall developer experience., • Documentation: Create and maintain Knowledge Base articles to drive customer self-service and ticket deflection., • Escalation Management: Identify urgent platform issues and escalate with clear technical context and reproduction steps. Requirements • Critical EDI Skills: Deep, hands-on understanding of EDIFACT and X12 specifications is non-negotiable., • API Proficiency: Experience troubleshooting REST APIs and understanding JSON structures., • Connectivity: Familiarity with AS2, SFTP, and HTTP protocols., • Analytical Mindset: Proven ability to trace complex integration errors to their root cause in a high-volume SaaS environment., • Communication: Excellent written skills, with the ability to simplify technical problems for diverse stakeholders., • Proactive & self-starting: Able to take ownership of tickets, investigate independently, and escalate with clear context when needed. Preferred • Experience with modern support tools (Intercom, Salesforce, or Jira)., • Background in Retail or Transportation logistics. At Orderful, one of our core values is building a great community. We are looking for strong, diverse, and supportive team members. We welcome everyone to apply. Come join our team, where we celebrate differences, play to our strengths, and encourage growth!

Location: Seattle, WA Duration: 8-month contract + possible extension Pay Rate: $23.41-24.08/hr Core Responsibilities • Partner onboarding, • Monthly partner outreach and reporting follow‑ups (varied formats), • Tracking contract value and agreement terms, • Identifying missing partner hygiene markers, • Direct partner engagement via email and occasional phone calls Must Haves • Hands‑on experience working with ISV / technology partners, • Strong organization, follow‑through, and relationship coordination skills, • High ownership, humility, and attention to detail, • Comfortable with repetitive operational work, • Business acumen and customer‑facing communication skills, • Microsoft Office proficiency, • Willing to engage partners by phone when needed Nice‑to‑Haves • Ticketing systems, • Asana or similar work management tools Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Title: Project Coordinator Location: Seattle, WA (Onsite) Duration: 6-month contract (possibility to extend) Target Start Date: ASAP Pay Rate: $25/hr Required Skills & Experience 2+ years of industry experience Experience working with technology or sales partners Experience working in a highly process driven environment Strong multitasking capabilities and working on several projects at once Strong communication skills Experience engaging with partners over the phone when needed Nice to Have Skills & Experience Ticketing system experience Experience working as a Recruiting Coordinator Asana or similar work management tools Job Description • An employer is looking for a Project Coordinator in Seattle, Wa. This person needs to have strong organizational skills, communication skills, and high ownership skills. This person will be working with third party sellers, delivering reports and scheduling meetings. They need to be open to taking on tasks and have a strong sense of eagerness.

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America. WHO WE ARE: Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events. We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world. The Product Manager, Data & Analytics is responsible for leading the shared data platform layer across the company’s portfolio of products. We’re looking for someone who can take the data platform to the next level. This is a high visibility role where this individual will work on key initiatives and requires someone with strong communication and presentation skills to influence and align an executive audience. Sounds interesting? Let’s talk. AS A PRODUCT MANAGER, DATA AND ANALYTICS, YOU WILL: Driving the company’s data initiative forward to deliver value Ensure all relevant data is properly getting ingested into our data platform Ensure our data platform is compliant with data privacy and security regulations Shape the data infrastructure to meet the quality, discoverability, and format requirements necessary for machine learning and AI models. Drive innovation in the live event space and how we leverage data to provide insights to event organizers, helping them achieve their outcomes, as well as Leap’s business objectives Maintaining the Data and Analytics product roadmap, prioritizing based on ROI Ensuring a discovery and research period is leveraged to ensure we’re delivering the right solutions based on market and client needs Understand the data needs of different audiences and where that falls in priority - internal stakeholders, leadership, and various tiers of clients Partnering with other product managers to collectively achieve outcomes where dependencies and competing priorities need to be coordinated across teams Collaborating with other stakeholders to align on priorities and identify market opportunities Manage the day-to-day product management duties for our Data Platform and Analyst teams Manage two workstreams - one for our data engineering team and another for our analyst team that manages our data visualizations / dashboards Gather and incorporate feedback into product feature requirements Work with both onshore and offshore development resources (Tech Lead is located in the US) Manage data and custom development requests, both internal and for external clients Ensure solutions are designed to work across the Leap product suite, as appropriate Acting as a subject matter expert and internal evangelist in the data and analytics space here at Leap Stay up-to-date on topics related to data and analytics Encourage others at the organization to leverage best practices around data usage and analytics requests Maintain high standards around data integrity and what we’re leveraging in our data platform EXPERIENCE & SKILLS: 5+ years experience in product management 5+ years managing data or analytics products 3+ years working cross-product / cross-platform Experience working with large, disparate data sources Experience working with data visualization tools General knowledge of data governance best practices Strong presentation skills for a variety of audiences, including senior leadership Proven record delivering solutions with measurable impact Experience leading product development teams using Scrum methodologies, including running ceremonies (sprint planning, standups, retrospectives), managing backlogs, and facilitating workshops and requirements gathering sessions Ability to work with cross-functional stakeholders (engineering, design, business teams), gather requirements from non-technical users, manage expectations, and communicate trade-offs Ability to translate business objectives into technical requirements and product roadmaps while balancing competing priorities Knowledge and understanding of data platform architecture (data warehouses, lakes, ETL/ELT pipelines, reverse ETL), data modeling, and analytics software Preferred Experience with Jira Experience building data platforms Experience building unified consumer profiles via identity resolution across multiple data sources Experience in one or more of the following domains: Large consumer marketplace products with an understanding of multi-sided platforms (buyer/seller dynamics), high-volume transaction systems, and consumer-to-business interactions Live events, ticketing, entertainment, or similar industries with an understanding of inventory management, booking systems, and seasonal demand patterns Marketing automation systems including building audience segmentation and targeting capabilities, attribution modeling, and customer data platforms (CDPs) Reporting and analytics products including designing dashboards for diverse stakeholders (executives, analysts, operational teams), implementing self-service analytics capabilities, and experience with BI tools (Tableau, Looker, Omni) BENEFITS: We offer Medical, Dental, Vision, and Voluntary benefits Generous PTO Paid parental leave (following 12 months of continuous employment) 401K Match $200 event reimbursement 360 Learning, a world-class learning and development platform OFFICE INFORMATION: Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour! If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need. LEARN MORE: https://leapevent.tech/ ADDITIONAL INFORMATION: Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility. *Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. Your application has been successfully submitted! _

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. We are seeking a Customer Support Manager to support the CX organization and our customers through the development and optimization of processes that ensure the best customer support and strategy as we scale. You will be leading a team of support associates in onboarding, training, measuring objectives, and enhancing processes. Members of the CX team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, educational courses, community events, collaborative content, and more. This role plays a pivotal part in ensuring the team's success in providing both an incredible first impression during the onboarding process, and a delightful day-to-day experience for every user and partner moving forward. The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. What you'll do Act as the “Voice of CX", raising key needs during planning Partner with Leadership to understand the business processes, pain points, and goals of the organization Manage a team of support associates, provide training, onboarding, and measure performance Interview and help scale the support team Maintain and promote company best practices and standards for support Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline CX workflows You should have 3+ years of experience in customer experience 1+ years of management experience Knowledge of intercom or similar ticketing systems You have worked within multichannel support operations (chat, email, phone) Excellent written and verbal communication skills Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Tech/start-up work experience is a plus but not required The typical base pay range for this role across the U.S. is: $70,000/year - $110,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

About Us: At Intramotev, we are dedicated to revolutionizing the freight industry by liberating tons of freight from congested highways, reducing carbon emissions, and enhancing transportation efficiency. We are building self-propelled railcars and vehicles to change the paradigm in freight logistics. We are providing the rail industry tools that will make the 200 year old industry competitive for the next 200 years. By helping us make rail competitive with trucking, you can contribute to work that matters in solving big societal problems like reducing emissions, improving safety, and minimizing road congestion. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Based in St. Louis, MO, we are committed to promoting industrial revitalization, saving lives, and minimizing the environmental impact of transportation/trucking. Role Overview: We are seeking an IT Specialist to join the team to support the growing demands of our technical and administrative infrastructure. This role is pivotal in ensuring the smooth operation of our internal systems and tools, providing essential support across the organization. The successful candidate will manage core IT functions, maintain critical tools, and support the team's technology needs. This position will be based out of St. Louis, MO. Key Responsibilities: • Manage the setup, configuration, and inventory of company laptops and workstations., • Provide support and maintenance for internal server infrastructure., • Administer user access and permissions across various systems and applications., • Assist with tracking and managing Software-as-a-Service (SaaS) expenditures., • Serve as an administrator for collaborative tools such as Jira and Confluence., • Provide technical support and assistance related to the Odoo ERP system., • Address and resolve IT-related issues, providing comprehensive support throughout the technology lifecycle., • Stay abreast of technological advancements and recommend potential applications and technology investments to enhance our internal operations. Team Dynamics: • Work within a dynamic team environment, supporting colleagues across disciplines., • Foster excellent interpersonal and communication skills to thrive in a collaborative environment., • Adapt to evolving IT needs and requirements., • Engage in occasional domestic travel if required to support remote sites or deployments. Why Join Us? • Career Growth: Develop your career with a forward-thinking company dedicated to transforming rail technology., • Innovative Environment: Contribute to groundbreaking projects that bridge the past and future of rail transport., • Impactful Work: Be a key player in creating solutions that promote a more sustainable and efficient transportation network by ensuring the technology backbone is robust. About You: Basic Qualifications (Required Skills/Experience): • At least a Bachelor’s Degree in Information Technology, Computer Science, or a related field., • 1+ years of experience in IT support, system administration, or a related role., • Experience with laptop setup, troubleshooting, and inventory management., • Basic understanding of server management concepts (Windows and/or Linux environments)., • Experience with managing user accounts and access controls., • Familiarity with supporting common office software and SaaS applications., • Willingness to expand into technical areas beyond your area of expertise; ability to develop innovative and novel approaches., • Open-minded and comfortable working in a teaming environment or as an individual contributor., • Fluent in both written and verbal English., • U.S. Person (immigration or work visa sponsorship will not be provided). Preferred Qualifications (Desired Skills/Experience): • Experience administering Jira and/or Confluence., • Experience supporting or working with Odoo or other ERP systems., • Experience with cloud productivity suites (e.g., Google Workspace, Microsoft 365)., • Experience with IT ticketing systems and providing user support., • Knowledge of networking fundamentals., • Experience tracking budgets or costs related to technology services. Typical Education and Experience: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 1 or more years' related work experience, or an equivalent combination of technical education and experience. Relocation: This position offers relocation based on candidate eligibility. Equal Opportunity Employer: Intramotev is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. If you're passionate about IT support and eager to enable groundbreaking autonomous rail technology, we’d love to hear from you!

About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to: Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. We’re excited to consider remote candidates for this role! That said, if you’re based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you’re most productive. Why You’ll Love It Here As part of the TekTribe, you’ll enjoy: Comprehensive health, dental, and vision coverage options Wellness benefits that support lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: • Resolve complex Tier 1 escalations by diagnosing root causes across software, system configurations, and network-related issues, ensuring timely and accurate solutions., • Serve as the primary point of contact for escalated cases, delivering clear, proactive communication to customers throughout the troubleshooting process., • Partner cross-functionally with Tier 2/3 support, product, and engineering teams to drive issue resolution and improve product performance., • Maintain high-quality, accurate documentation of incidents, resolutions, and trends within the ticketing system to ensure visibility and continuity., • Create and continuously improve internal knowledge base content to reduce resolution time and enable Tier 1 teams to resolve issues independently. How Success is Measured Here’s how we’ll know you’re making an impact and raising the bar: • Average resolution time for Tier 1 escalations meets or exceeds team targets., • Customer satisfaction (CSAT) scores consistently meet or exceed team benchmarks., • Reduction in escalations to Tier 2 and Tier 3 through effective first-touch resolution., • Ticket volume handled per month meets productivity expectations while maintaining quality., • Quality and usability of documentation improves team efficiency and knowledge sharing. What You Bring Your unique talents are what make you shine. For this role, success looks like: • 2+ years of experience in customer support or technical support, preferably within SaaS or healthcare technology., • Experience working in a psychiatry, behavioral health, or mental health practice setting (e.g., front office, billing, or administrative roles)., • Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues., • Excellent written and verbal communication skills with a customer-first mindset., • Proven ability to collaborate effectively across technical and non-technical teams in a fast-paced environment. Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $21-$23/Hr. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.

We are a profitable, mission-driven fintech company that provides quality financial solutions for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives. As a Customer Support Specialist, you will quickly become an integral member of our Customer Support team and a go-to expert on our customers. You will field a variety of inbound phone, email, and live chat inquiries from both our cardholders and card administrators, and provide warm, professional customer service to the people who rely on our services to help navigate important decisions and life situations. If you are someone who values helping people, gets energized by speaking with customers over the phone, has great attention to detail, brings excellent written and verbal communication skills, and possesses a high degree of empathy and patience, this could be the role for you - we encourage you to apply! We are looking for someone who can be scheduled for 8-hour work days (inclusive of a 1-hour, unpaid meal break), five days a week, between either: 6:00 a.m. PT - 2:00 p.m. PT // 9:00 a.m. ET - 5:00 p.m. ET 7:00 a.m. PT - 3:00 p.m. PT // 10:00 a.m. ET - 6:00 p.m. ET 8:00 a.m. PT - 4:00 p.m. PT // 11:00 a.m. ET - 7:00 p.m. ET 9:00 a.m. PT - 5:00 p.m. PT // 12:00 p.m. - 8:00 p.m. ET This is a remote position, and you are welcome to work from anywhere in the US. What You'll Do Provide exceptional support to our customers via phone, email, and live chat. Support two of our distinct customer types: Cardholders who depend on the True Link Card for their daily financial needs, and are often in situations where getting it right really matters. Card Administrators, responsible for funding and managing the True Link Cards. Card Administrators can be professionals, managing hundreds of cards for their clients, or consumers, managing a card for a loved one As an expert in the True Link Card’s capabilities, you will be responsible for knowing the ins and outs of the product, empowering customers to utilize our website and mobile app to their fullest potential, based on their unique needs. Learn and embody the “True Link Voice” - our unique way of communicating with customers without the use of scripts. Share customer feedback and experiences with the team. Proudly represent our company, which is known for providing top-notch customer support. Who You Are Strong communicator - A patient, kind, and empathetic listener and a skilled writer who is eager to understand where people are coming from and help them as much as possible. Resilient - Energized by the opportunity to speak with customers over the phone, up to five hours a day. High degree of personal responsibility and ownership in helping customers - A punctual, trustworthy, and reliable professional who goes above and beyond to provide the best possible customer support. Eager to work on a team and create respectful, supportive relationships with teammates and customers. An absolute love for helping people! Previous professional experience working in hospitality or customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction. Ambitious and oriented to learning - Excited to learn and navigate new tech platforms, systems, and processes; interested in learning from feedback and dedicated to improving your skills. An optimist who maintains a positive attitude when faced with a challenge or problem. Familiar with remote work and technology Understands how to use a Mac computer, external monitors, and computer accessories to efficiently help our customers. Has a strong internet connection that can support working from home, and knows how to troubleshoot internet and/or technical issues if needed. Experience using a CRM and ticketing tools like Zendesk, and navigating multiple systems simultaneously while supporting customers. Please note that special consideration will be given to applicants with one or more of the following: Applicants with weekend availability Experience working in hospitality, such as restaurants, hotels, or a similar business Experience working as a health care coordinator or similar role Experience managing live chats in a previous role, often multiple chat instances at the same time Experience helping customers with troubleshooting technical issues for both Mac and Windows based computers Why You'll Love Us We’ve got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve. With fifty million Americans in our addressable market, we are catering to tons of people who need our products and services across the country - and we’ve got the potential to reach many more. Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. You can end each work day knowing that you did wonderful work helping our customers. We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities. We offer competitive wages, health, dental & vision coverage, paid parental leave, 12 paid holidays, your very own professional development budget, and an awesome vacation package. We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We also meet up in-person: we have small offices in San Francisco, CA and in Kingston, NY. If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our team. Please apply directly here on our website for us to consider your candidacy. We will only be reviewing applications submitted to our website. When you apply, please complete all questions on the application to be considered.

Summary We are seeking a senior data scientist to lead our demand modeling and product advancement efforts. As an early RightsHelper hire, you would help oversee and develop key components of our industry-leading RightsHelper platform. The ideal candidate has experience building and maintaining accurate and interpretable models for pricing, forecasting, or marketing applications in a fast-paced, enterprise environment. Our platform provides a unique opportunity for senior data scientists to work closely with leading sports and live event organizations in developing innovative techniques and advancing their decision-making. Job Functions • Develop (and improve upon) robust and extensible production demand modeling, sales forecasting, pricing, and ticket inventory optimization applications that successfully enable demand-based decision-making across sports and live event organizations., • Support junior Data Science team members in efficiently resolving complex issues that extend beyond existing documentation and guidance., • Perform model calibration processes for select partner organizations; this includes externally interacting with partner analytics leaders and successfully delivering on their specific priorities., • Improve internal and external RightsHelper modeling product documentation and internal process guidance., • Maintain and improve upon codebase with version control, collaboration, and general software development best practices., • Provide strategic input on product development, data collection, data architecture, front-end development, and general business strategy., • Help build a collaborative engineering culture focused on ownership and empathy for our customers. Required Experience • Bachelor’s or Master’s Degree in Statistics, Economics, Mathematics, Operations Research, Computer Science, or a related field., • At least four years of experience in revenue (yield) management, data science, statistical analytics, machine learning, consulting, or a related field., • Familiarity and good judgment with a broad range of modeling methodologies and tools, such as exploratory data analysis, regression models, simulation, discrete choice, optimization, Bayesian statistics, and causal inference., • Demonstrated excellence with statistical programming and development (R required, Python is a plus)., • Experience with using git/version control tools in a collaborative team environment., • Excellent reasoning, problem-solving, deduction, and communications skills., • Demonstrated ability to efficiently identify and solve complex problems in a fast-paced, entrepreneurial environment. Preferences • Experience with cloud computing (e.g. AWS, Docker) is a plus., • Proficiency with SQL and relational databases is a plus., • Knowledge of BI presentation tools and packages (e.g. R Shiny, Tableau, D3), web programming languages (e.g. HTML, CSS, JavaScript), and general programming languages (e.g. C, C++, Java) is a plus., • Knowledge of sports, concert, or ticketing industries is a plus. The base pay for this position is $120,000-$140,000. A bonus will be provided as part of the compensation package. Benefits • Medical, dental, and vision insurance, • 401(k) with employer match, • Paid parental leave (up to 14 weeks), • Flexible PTO About Us RightsHelper is a ticketing analytics and operations platform. Our team includes operators, data scientists, and engineers who have worked inside professional sports organizations and understand the complexity of managing ticketing businesses at scale. We partner with teams and rightsholders across sports and live entertainment to support smarter, more confident decisions—without compromising flexibility, transparency, or control.

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience. The Remote Bilingual (French/English) Customer Service Representative is a passionate customer care professional responsible for providing an exceptional customer experience for our clients' customers via phone, email, SMS, chat, and Social Media. The Bilingual Customer Service Representative handles all aspects of service including order placement, returns and replacements, product inquiries and education, recommendations, troubleshooting and managing escalated issues for one or more brands. The Bilingual Customer Service Representative utilizes a variety of resources and tools to assist customers in a courteous and professional manner that aligns with our clients’ brand standards. The Bilingual Customer Service Representative is a valuable part of a diverse team and is an empathetic, creative, action-oriented, and flexible problem-solver. The Representative is empowered to make decisions and take ownership of customer interactions, providing an elevated customer experience. This is a remote, work-at-home position. • With a high level of expertise, positive energy, and a can-do spirit, represent a diverse lineup of products and brands committed to customer service excellence, • Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, SMS, email, and Social Media, with phone as the primary focus and channel, • Answer questions about orders and requests, account status, products, and services, as well as provide website navigation and troubleshooting assistance high-quality customer service guidelines and policies, • Take ownership of issues and follow through to solve problems while exercising sound judgment and achieving a resolution exceeding customer expectations, • Monitor and report emerging customer trends and recommend process improvements, • Attend training and meetings to stay up to date with new products, services, processes, and policies, • Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, and productivity, • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting various initiatives to help promote diversity and inclusion in the workplace, • 1+ years of demonstrated experience and success in Customer Service, • Bilingual Proficiency Required: Must possess fluent written and spoken skills in both English and French, • High school diploma or equivalent, • Polite, friendly, and courteous demeanor, • Respectful, flexible, and open-minded when dealing with a wide range of people, • Effective communication skills, both written and verbal, • Expertise in asking effective, probing questions, applying listening techniques to identify customer needs, and guiding conversations to resolve customer requests, • Able to provide sound recommendations and process improvement ideas based on ongoing customer support issues, • Excited to learn and grow; open and accepting of coaching and feedback, • Technically proficient and motivated to learn new skills, • Responds positively to change, embracing and using new learning to accomplish complex challenges, • Adaptable, self-motivated, and disciplined to work independently and exhibit ownership in a performance-based team environment, • Detail-oriented with a focus on meeting Quality Core Standards and goals, • Able to accurately document customer interaction details with limited errors, • Able to successfully pass a pre-employment background check and employment reference check where permissible by state and local regulations, • Ability and stamina for clear and engaging extended phone conversation for the duration of a scheduled shift, • Due to the home-based nature of this job, the Customer Service Representative is required to have a home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, a wired USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, • Currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI, • Experience in a fast-paced call center environment, • Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, etc.), • Previous remote work experience $18 - $18 an hourThe rate for the Bilingual Customer Service Representative, Level 1: $18 per hour Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts, and life insurance. Who We Are At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness. VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/VWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who we are: Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people. Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services. When it comes to excellence, we deliver. Learn more about our employer brand at _. The Position: Makpar has an exciting opportunity for an IT Specialist to join our growing team. This role is largely responsible for providing remote telephone and email-based IT operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This position requires a high level of IT support knowledge, customer service experience, good communications skills and work ethic. This is an Enterprise Operations Support role, as such it will require commitment on your part as well as ours.Some of the primary responsibilities of this role would include: • Remote telephone-based Call Center / Help Desk / Service Desk support services, • Owning, tracking, troubleshooting and resolving IT incidents and service requests, • Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs), • Ownership of the incidents, problems, and requests, focus on managing and resolving issues in alignment with the SLAs • Establishing and maintaining communication with technology customers to keep them updated with status of their requests, • Proactively escalating any issues that cannot be resolved within the established timeframes, • High school diploma or equivalent required. Bachelor’s Degree preferred., • 2+ year of experience participating in an IT Service/Help Desk support environment., • Office 365 Support (TEAMs, OneDrive, Microsoft Outlook, etc.), • CompTIA A+ Certification required within 90 business days of hire., • Public Trust Clearance: Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant in order to obtain clearance., • Critical Thinking Skills, • Problem Solving Skills, • Active Listening and Effective Communication skills, • Enterprise Ticketing Application (ITSM) Experience – BMC Remedy Service Management experience preferred. • Active Directory Experience, • VPN Experience (Global Protect.), • Remote Support Software (Bomgar), • Mobile Devices (Android and iOS), • Software Installation Experience, • Web Browsers (Google, Edge, Chrome, and Mozilla), • Printer Support Experience, • Network Drive Support Experience, • Operating Systems (Windows 11) Preferred Certifications: • Microsoft Office Specialist certification for Office 2007 or later., • One of the following - ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. Benefits: At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals. Start your career today and be a part of something meaningful! Makpar is an Equal Opportunity Employer.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Type Full-time Description Want to work at a company committed to enabling economic growth through predictive cloud software? Do you want to get in on the next phase of growth for a software company with an amazing brand legacy and over 1,000 customers? At IMPLAN, we enable consultants, governments, academic researchers, economic development organizations, and companies to understand economic impacts – and most importantly, how to leverage them. We have been around for over 35 years and are entering the next phase of growth fueled by our cloud software platform. We are currently looking for a Customer Success Manager (CSM) with a passion for providing hands-on software and economic analysis support to clients. IMPLAN has a team of CSMs that are individually assigned clients and who personally serve as their primary support resource. CSMs play a pivotal role in ensuring clients’ success and satisfaction with IMPLAN as both a product and a company on a daily basis. This person is expected to deliver customer outcomes by developing a clear adoption and retention strategy for the clients in the verticals assigned to them. Requirements The Customer Success Manager will be required to develop a deep understanding of IMPLAN data and all IMPLAN products. The position requires a passion for supporting our product and fostering relationships with clients, while effectively promoting sales retention and encouraging revenue growth. Their commitment to customer success is evidenced by their attention to clients’ needs, their provision of accurate and relevant solutions, and their fostering of meaningful business relationships. This candidate is also a flexible individual who excels in an open and fast-paced team environment, can work on multiple concurrent projects across the organization, and is an excellent communicator. • Become a subject matter expert on the application and the analytical needs and challenges of clients throughout the academic vertical, • Onboard all new customers in the academic vertical by providing thorough and personalized orientation with regards to using the IMPLAN software, • Establish and maintain relationships with all academic clients in the including from the individual contributor to the senior management, • Achieve and maintain the target renewal retention, • Provide ongoing analytical support to clients across multiple communication platforms, including phone, e-mail, video conferencing, and the IMPLAN support ticketing system, • Successfully balance taking incoming orders and managing a high rate of renewals, • Identify expansion opportunities (upsell/cross sell) to grow customer spend, • Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer REQUIRED SKILLS & EXPERIENCE • Ability to multi-task and work with multiple software platforms simultaneously, • Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning, • Strong research skills and experience with complex analytical problem solving, • Comfort with sales and upselling techniques, • Ability to communicate easily with professors, researchers, and university staff, • Excellent verbal and written communication skills, • Comfort and familiarity with a team-based work environment, • Ability to self-direct and prioritize with minimal supervision, • Willingness to adapt and be challenged, • Proficiency with Microsoft Office and Google Suites, • Fluency in English DESIRED SKILLS & EXPERIENCE • Experience in a software customer success, sales, or customer service position and a history of providing customer support, • 1-3 years experience in a software customer success, sales, or customer service position and a history of providing customer support, • Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices, • Experience with Salesforce CRM, Zendesk, and Pendo, • Familiarity with web meeting tools, including RingCentral, Zoom, Microsoft Teams, Google Meet, • Foreign language skills REQUIRED EDUCATION • Completion or nearing completion of a Master’s degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field OTHER DUTIES Please note this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change a) at any time and b) without notice. WHAT WE OFFER At IMPLAN, we have crafted a collaborative and welcoming workplace focused on achieving the specific goals laid out by our community. We are always seeking agile, engaged, and high caliber people to join our team. We offer a comfortable office environment, free snacks and drinks, company social outings, and a workweek that ends at 3 p.m. on Fridays. Benefits offered include: • Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance, • Flexible Spending Accounts, • Retirement 401k plan with Company Match, • Gym Membership Reimbursement, • Paid Time Off and 10 Company Paid Holidays

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America. WHO WE ARE: Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events. We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world. We are seeking a highly skilled Senior DevOps Engineer to serve in a leadership role for our DevOps team. This role is ideal for a seasoned DevOps professional who excels in fast-paced, high-stakes environments, has deep expertise in cloud-native infrastructure at scale, and can both execute hands-on work as well as guide other engineers. You’ll help drive modern DevOps practices, ensure system reliability, and scale enterprise-level infrastructure while partnering closely with engineering and security teams. Sounds interesting? Let’s talk. AS A SENIOR DEVOPS ENGINEER, YOU WILL: Partner closely with the Director of DevOps, operating independently and making informed decisions in high-pressure situations. Lead and mentor DevOps team members, ensuring best practices in automation, monitoring, and incident response. Architect, implement, and manage infrastructure in AWS leveraging modern cloud-native patterns. Own and expand existing infrastructure-as-code, ensuring repeatability and compliance using technologies such as Terraform and ansible. Manage and optimize multiple Kubernetes clusters for enterprise-scale applications. Oversee observability and monitoring solutions using Datadog (APM, Infrastructure Monitoring, etc.) and other related tools. Partner with Engineering and QA teams to streamline CI/CD pipelines and release management. Write clear, actionable Jira tickets and maintain strong documentation to drive execution across teams. Drive modern DevOps and SRE practices (e.g., GitOps, immutable infra, auto-scaling, blue/green & canary deployments). Support disaster recovery planning, capacity management, and compliance requirements (PCI DSS, SOC 2). EXPERIENCE & SKILLS: 5–8+ years of professional experience in DevOps, SRE, or Infrastructure Engineering. Strong expertise with AWS services (EC2, ECS/EKS, RDS, IAM, VPC, Lambda, Route53, etc.). Proven experience with Terraform in production at scale. Solid hands-on knowledge of Kubernetes (EKS preferred) and container orchestration patterns. Experience with Datadog or equivalent APM/observability stacks (Prometheus, New Relic, etc.). Demonstrated ability to remain effective and decisive during incidents, outages, and critical releases. Strong technical writing and organizational skills (clear Jira tickets, runbooks, postmortems). Understanding of modern DevOps/SRE principles: CI/CD, infrastructure immutability, monitoring-first culture, GitOps, automated testing, secrets management. Excellent communication and collaboration skills across technical and non-technical stakeholders. Prior experience mentoring junior DevOps engineers or leading small teams. BONUS SKILLS: Experience with multi-cloud or hybrid architectures. Exposure to database performance and scaling (MySQL, Postgres, NoSQL). Knowledge of security automation (Vault, AWS Security Hub, etc.). Familiarity with compliance frameworks (PCI DSS, SOC 2). BENEFITS: We offer Medical, Dental, Vision, and Voluntary benefits Generous PTO Paid parental leave (following 12 months of continuous employment) 401K Match $200 event reimbursement 360 Learning, a world-class learning and development platform OFFICE INFORMATION: Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour! If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need. LEARN MORE: https://leapevent.tech/ ADDITIONAL INFORMATION: Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility. *Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. Your application has been successfully submitted! _

THE ROLE: We are looking for a motivated and results-oriented Product Manager to own two critical product domains: our marketing technology stack (email communications, attribution, promotional tools) and payments infrastructure (checkout optimization, payment processing, fee presentation). Reporting to the VP of Product, you'll partner closely with engineering to evolve these systems while navigating compliance requirements and enterprise client needs. This role demands a strong foundation in product management best practices, a keen understanding of user experience, and the ability to work effectively across teams to deliver exceptional value to users and achieve measurable business goals. • Required:, • Bachelor's degree in a technical, business, or design-related field., • 3-5 years of experience in product management, preferably within a fast-paced or scaling environment., • Demonstrated experience managing features through the entire product development lifecycle (ideation, development, launch, and iteration)., • Ability to engage effectively with engineering teams on technical trade-offs and complexity., • Strong passion for understanding and solving customer problems, with experience in user research and analysis. Proficiency in defining product metrics, analyzing data, and using insights to inform decisions., • Excellent verbal and written communication skills, with the ability to clearly articulate product concepts to technical and non-technical audiences., • Preferred:, • Experience with email platforms (SendGrid, Pardot/Salesforce Marketing Cloud Account Engagement, or similar) and marketing automation tools., • Familiarity with payment processing systems, checkout optimization, or payment gateway integrations (Braintree, Shift4, Stripe, Apple / Google pay etc) digital banking / payments experience highly desirable., • Familiarity with Tax and settlement systems (Avalara, Vertex, Tax Jar etc) highly desirable., • Understanding compliance considerations (PCI-DSS, FTC regulations, accessibility standards)., • Experience with attribution systems or marketing analytics (GA4, HEAP, Amplitude)., • Background in ticketing, live events, e-commerce, or marketplace platforms preferred., • Experience using AI to increase productivity in a variety of situations from requirements to design to dev and implementation., • KEY RESPONSIBILITIES:, • Product Feature Ownership: Own the definition, prioritization, and execution for features within the marketing technology and payments product areas., • Requirements and User Stories: Write clear, detailed, and prioritized product requirements and user stories, ensuring alignment with the product vision and customer needs., • Market and Customer Insights: Conduct focused market research, competitive analysis, and gather customer feedback to inform product iterations and identify opportunities for improvement., • Development Collaboration: Serve as the primary product contact for Engineering and Design teams, participating in daily scrums, clarifying requirements, and ensuring the product is built to specification., • UX/Design Partnership: Work closely with the Design/UX team to ensure features deliver an intuitive and superior user experience., • Go-To-Market Support: Collaborate with Product Marketing and Sales on feature readiness, internal training, and developing launch materials., • Performance Analysis: Track and analyze key feature metrics (KPIs), using data to drive continuous optimization and identify areas for iteration post-launch., • Compliance Awareness: Partner with legal and engineering to ensure payment flows and marketing communications meet regulatory requirements (FTC, PCI-DSS, CAN-SPAM)., • Stakeholder Communication: Manage communication with cross-functional stakeholders regarding feature status, trade-offs, and expected delivery timelines., • Other Duties: Perform other duties, as assigned., • Exempt, Base salary of $100,000 per year., • Remote work environment, • Comprehensive benefits package, including health, dental, vision insurance, and supplemental benefits options, • 401(k) retirement plan, • Flexible Paid Time Off, • Opportunities for professional growth and development within an innovative and forward-thinking organization$100 - $100 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! • Please note if you are based in the San Francisco Bay Area, the expectation is to come into our downtown San Francisco office on a hybrid basis (3 days / week). If you are not located in the Bay Area, we are open to hiring someone remote in the United States. We’re looking for an EPD Technical Solutions Consultant (E-TSC) to help build the technical foundation that powers Zip’s ERP and integration ecosystem. This role focuses on internal technical enablement, template ownership, product partnership, and driving best-in-class standards across all of Zip’s integration workflows. As Zip continues to scale rapidly across enterprise customers like Coinbase, Notion, Canva, Samsara, Snowflake, and Databricks, your impact will be foundational: creating reusable integration assets, improving developer experience, and ensuring every technical solutions consultant in the company can move faster with higher quality. You’ll work deeply with our Engineering, Product, and Design (EPD) teams to design, maintain, and iterate on Zip-owned ERP and integration templates that power scalable, repeatable customer implementations. Your work will directly influence how hundreds of future implementations are delivered, raising the technical bar for both our EPD and customer-facing technical consultant organizations. Own, maintain, and continually improve Zip’s integration templates, ensuring they are consistent, scalable, and aligned with evolving product capabilities. Analyze customer implementations across diverse ERPs to identify reusable patterns and system nuances, converting them into standardized internal assets. Define, document, and champion technical solution consulting best practices, driving consistency and raising technical quality across all TSCs. Leverage your existing ERP or P2P experience to build fluency across additional ERP ecosystems. While you’re not expected to know every system nuance on day one, you will become the subject matter expert on integration architecture, data models, and Zip’s App Studio, building broad fluency across multiple ERP ecosystems. Own and deliver internal quality initiatives that improve template reusability, scalability, and implementation consistency across the TSC function. Collaborate with Engineers, PMs, Designers, and other TSCs to ensure templates stay aligned with product architecture, field insights, and emerging customer needs. 4+ years experience integrating systems with ERP, P2P, Ticketing, CLM, and TPRM systems. Experience using iPaaS tools to configure integrations required. Experience working with XML / REST based endpoints and standard authentication protocols. Past ERP implementation, integration, configuration or administration experience is beneficial but not required. Ability to translate highly technical information for audiences with varying degrees of technical knowledge. Comfortable working with API documentation. Comfortable testing and troubleshooting integration errors. Able to understand customer requirements and document that information quickly, with little oversight A continual learner and open to learning new technologies that Zip may integrate with in the future. Strong communication skills. Extreme attention to detail and pride yourself in being incredibly proactive. Experience working with product and engineering teams. Process-driven with a strong bias toward continuous improvement; you consistently look for opportunities to make systems better than you found them through systematic improvement. The salary range for this role is $130,000 - $170,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation., • The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team., • A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Remote #LI-DNI

We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this _ directly. Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation., • The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team., • A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this _ directly.

Location: UK, US, or Canada (Remote) Department: Customer Success Soutron Global is an internationally recognized provider of cloud-based information management systems, trusted by law firms, corporations, government agencies, and cultural institutions worldwide to manage their archives, libraries, and knowledge hubs. Our mission: help organizations transform how they access, manage, and preserve their most valuable information assets. We're building a modern, low-touch / high-engagement support function—one that leverages great knowledge, smart automation, and a customer-first team to deliver fast, relevant, and accurate outcomes at scale. We're looking for an L1 Customer Support Representative who is curious, sweats the details, has a solutions mindset, brings a positive outlook, and genuinely puts customer needs first. You'll be the face and first line of Soutron support—and the Support Leader's right hand in building the knowledge base, workflows, and automations that raise the bar for every customer interaction. • Triage and resolve omni-channel support requests (email, portal, chat, phone) against SLAs., • Leverage the knowledge base, documentation, and internal tooling to deliver fast, relevant, and accurate responses., • Escalate complex issues with complete context so downstream teams can move quickly., • Draft, edit, and maintain knowledge base articles, FAQs, and how-to content., • Identify patterns, process gaps, and automation opportunities—and help implement them., • Partner with the Support Leader on projects that improve first line support and the overall customer experience., • Collaborate cross-functionally with Implementations, Training, Customer Success, Product, and Engineering., • 1–3+ years in a customer-facing support, service, or success role (SaaS or technology environments preferred)., • Curiosity, detail orientation, and a solutions mindset—reaches for the docs and the logs before reaching for an escalation., • Positive, customer-first attitude with excellent written and verbal communication skills., • Systems thinker—sees beyond a single ticket to identify patterns, process improvements, and automation opportunities., • Comfort with ticketing systems, knowledge bases, and modern SaaS applications., • Self-starter who can work independently in a remote environment., • Bachelor's degree in a related field (Information Science, Library Science, Computer Science, Communications, Business, or similar)., • Experience authoring knowledge base / help center content., • Exposure to workflow automation, macros, chatbots, or low-code tools., • Familiarity with APIs, integrations, SSO, or browser-based troubleshooting., • Prior support experience with library, archive, knowledge management, or information management systems., • Join a company with 35+ years of industry leadership in library and information management., • Support mission-critical systems used by prestigious organizations worldwide., • Help build the next generation of our support experience—knowledge, automation, and low-touch / high-engagement workflows., • Clear growth pathway into specialized technical support, implementations, training, and customer success roles., • Collaborate with a leadership team backed by experienced private equity partners committed to global expansion.Ready to be the face of Soutron support—and help build the engine behind it? Apply now and help Soutron Global deliver the access, efficiency, and preservation capabilities that libraries, archives, and knowledge hubs need to thrive.

We’re the leading digital marketing provider for insurance agencies in the United States. We’re committed to providing our clients with customer service they love and solutions that deliver results. BrightFire offers insurance agency websites, social media marketing, reviews & reputation management, search engine marketing, and local listings management. To learn more about BrightFire, visit our website at _. ABOUT THE JOB We are looking for an experienced Director of Customer Success who is an excellent communicator, service-obsessed, a proactive problem solver, and tech-savvy. The Director of Customer Success's duties will include a broad range of tasks such as overseeing ongoing customer relationships, onboarding and client training, coordinating existing customer sales with our sales department, reducing churn, and increasing customer retention. You should also be able to provide insights on client interactions and feedback to help support future product and service development. This position is remote (USA only). WHAT YOU WILL DO General • Directly manage the customer success team, owning processes, department goals, and ongoing staff training., • Maintain customer satisfaction through proactive client communications, issue remediation, and risk assessments., • Responsible for ensuring the customer success team is building long-lasting customer relationships and fostering customer retention efforts., • Collaborate across the organization with Sales, Marketing, Product, Billing, Business Development, Design, and Development to address churn risks and increase customer retention and satisfaction. Customer Service • Manage day-to-day responsive and proactive customer service., • Handle escalations of client issues., • Oversee customer inquiries for technical and marketing support on a daily basis., • Understand and be able to explain how features within our website platform and digital marketing services relate to customer needs., • Manage customer expectations and collaborate with internal teams to resolve issues efficiently and effectively., • Proactively identify at-risk accounts to minimize churn., • Serve as the customer advocate for day-to-day and escalated issues and requests. Customer Onboarding and Training • Manage new customer onboarding, training, and execution of ongoing digital marketing services., • Oversee the onboarding and training of new and existing customers to drive adoption of services and new features., • Provide insights to customers to ensure that they get the most out of the platform with the aim of improving retention through feature adoption. Customer Success Processes • Continually improve onboarding and support processes., • Evaluate and improve documentation, FAQs, ticket system templates, and other communication infrastructure. Collaborate with Sales and Marketing • Collaborate with Sales on opportunities with existing clients (campaigns, support partnership pilot program customers, renewals, and expansion opportunities)., • Coordinate with Marketing around marketing activities to existing clients. EXPERIENCE & QUALIFICATIONS • 3+ years in Customer Success management. SaaS experience is a plus., • Proven track record of working in a customer-facing role while managing a team., • Must demonstrate relationship management and churn prevention skills, and the ability to engage clients on new services and features., • Experience with support ticketing systems and administration, such as Zendesk or HubSpot., • Excellent written and verbal skills; ability to explain technical concepts in a simple manner., • Analytical and process-oriented mindset with attention to detail, demonstrated desire for continuous learning and improvement., • Experience in analyzing support data and customer interactions to identify trends and growth opportunities., • Experience with online demo/presentation tools, such as Zoom, WebEx, or equivalent., • Experience with CRM applications, such as Salesforce, HubSpot, or equivalent., • A diplomatic demeanor to effectively resolve conflicts or customer escalations., • Helpful, but not required: Knowledge of the various digital marketing services we offer, including websites, SEO best practices, PPC advertising, social media, and online reviews. BENEFITS & PERKS • Competitive Salary, • Annual Performance Bonus, • Competitive Paid Time Off, • Approximately 10 Paid Holidays Per Year, • Two Floating Holidays, • Retirement Plan 401k + 4% Company Matching, • Paid Employee Medical Insurance Premiums, • Vision and Dental Insurance Available, • Remote Work Available (USA Only), • Flexible Work Schedules, • Company Provided Laptop BrightFire is an equal opportunity employer and our team is the foundation of our company. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our dedicated staff invests in their work represents a significant part of not only our culture, but our reputation and achievement as well. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. BrightFire will not tolerate discrimination or harassment based on any of these characteristics.

Brale is building the future of programmable finance with compliant, blockchain-native infrastructure. We help businesses launch, scale, and operate digital asset programs with confidence. Customer Success is at the core of how Brale accelerates launches, drives sustainable outcomes, and creates trusted customer value. As Brale’s first Customer Success hire, you won’t just support clients, you’ll shape hey build and benefit from stablecoins from day one. Every launch, onboarding, and proactive solution you deliver will set the standard for how we scale trust in stablecoins and programmable finance. This founding role sits at the intersection of customer experience, technical execution, and growth. You’ll own the journey post-signature, guiding clients from first integration to ongoing value, while building the systems, playbooks, and culture that make Brale’s CS function both responsive and anticipatory. Your work will accelerate time-to-live, drive adoption and retention, ensure compliance, and uncover new opportunities across currencies, chains, and workflows. In short, you’ll turn customer relationships into Brale’s most powerful growth engine and play a central role in building multiple $100M+ ARR business lines. Act as the founding individual contributor. Own onboarding, relationship management, and customer growth while establishing Brale’s Customer Success foundation. Build, evolve, and scale an AI-powered LLM to serve as the front line for Customer Success, ensuring proactive engagement, consistency, and efficiency at scale. Create modern processes for issue management, escalation, and cross-functional resolution, with accountability to clear customer SLAs and business outcomes. Transition into leadership by strategically hiring, onboarding, and coaching team members where human expertise adds the most value via a lean, technology-enabled CS discipline. Serve as the directly responsible individual (DRI) for getting clients live on Brale, thereby owning the journey from signed agreement to first live transaction. Lead end-to-end client onboarding, with a focus on speed, clarity, and customer confidence. Implement systematic processes for ticketing, sandbox/prod setup, and API integration Deliver a frictionless onboarding experience that reduces churn risk Define explicit success metrics for each program (issuance volume, transactions, revenue share, SLAs) Lead QBRs and health reviews to drive adoption, retention, and expansion Identify opportunities to extend programs across chains, currencies, and new workflows Ensure customer programs operate within approved flows of funds and regulatory frameworks Coordinate attestations, reporting cadences, and compliance checkpoints in coordinate with Brale Compliance discipline Provide best practices for API usage, automations, and runbooks Triage and escalate customer issues with clear SLAs Identify and flag recurring issues or patterns across customers, ensuring they are prioritized and resolved working with Product, Engineering, and Operations. Capture structured feedback informing roadmap, process improvement and case studies Establish CS playbooks, dashboards, and customer health scoring models Collaborate cross-functionally with Sales, Product, Eng, Finance, Legal and Compliance Time-to-live ≤ 30 days from signature to first mint Time-to-value ≤ 60 days to first revenue share payout Retention: ≥95% logo retention; ≥120% net revenue retention 100% compliance hygiene and on-time attestations CSAT ≥ 4.7/5 5-7 years of progressive experience in Customer Success or related roles, demonstrating the ability to be both a strong do-er and an effective leader, either as a top individual contributor ready to step into leadership or as an established leader with 2–3+ years managing CS. Blockchain-native or deeply passionate about crypto and payments. Experienced in fintech. Well versed working cross functionally with compliance, legal, risk and finance functions Entrepreneurial mindset: thrives in ambiguity and building from scratch Ability to manage escalations and provide calm leadership in high-stakes moments Multidisciplinary fluency across technical, legal, and operational contexts Strong ability to build and maintain relationships with client leadership Hands-on experience with Intercom, Slack/Telegram support, and/or AI-driven CS tools Available in U.S. time zones with flexible responsiveness to customer needs Founding Customer Success role with direct impact on Brale's trajectory You enjoy learning something new every 9 minutes. Opportunity to build CS systems and culture from the ground up High-growth environment with exposure to cutting-edge blockchain applications Collaborative, ambitious, and mission-driven team

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. The Customer Support Engineer provides the first line of engineering and technical support after traditional customer support channels are unable to resolve a production system issue or technical question. This role serves as the gatekeeper between Ticketing Services team members collaborating directly with customers and the Engineering / Product teams to improve both customer relationships and the Nliven product. This position reports directly to the VP of Customer Experience. This position is full-time and fully remote. Candidates are preferred to be located in the Eastern timezone, ideally in New York, Connecticut, or New Jersey. We will also consider candidates in Florida, Virginia, North Carolina, South Carolina, as well as these Central timezone states: Louisiana, Wisconsin, Minnesota, and Texas. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. You bring a strong technical foundation and can comfortably read and interpret code (C#, JavaScript, SQL, CSS), using that knowledge to troubleshoot complex production issues and clearly communicate findings to both technical and non-technical audiences. You are naturally curious and analytical, with a proven ability to diagnose issues using logs, telemetry, and system behavior, and you take ownership of problems through to resolution. You thrive in a cross-functional environment, partnering effectively with Customer Experience, Product, and Engineering teams to translate real-world customer challenges into actionable insights, bug reports, and product improvements. You are highly organized and detail-oriented, able to manage multiple priorities while maintaining a strong customer-first mindset and contributing to documentation, knowledge bases, and scalable support processes. Assist customers and internal team members in troubleshooting technical challenges raised via customer calls or Hubspot tickets and ensure the product and its features work as intended. Identify features that do not work as intended and file bug reports in Jira for the product team evaluation and prioritization. Liaise internally with various Engineering sub-teams, when necessary, based on technical challenges and support cases. Link bug and feature request tickets logged in Jira to Hubspot tickets and communicate back to Ticketing Services when related items are worked on and released/fixed by the Development team. Collaborate with Product / Ticketing Services on process for tracking support-related bugs and feature requests - logging and prioritization. Contribute actively to Product / Ticketing Services knowledge bases and other product-related and technical documentation. Develop flowcharts, layouts, and/or documentation to identify requirements and propose solutions. Work closely with customers and cross-functional departments to communicate API and integration capabilities of the system. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. Minimum Requirements Bachelor’s degree in Computer Science, Engineering, or related field. At least 2 years of software engineering or development experience and/or previous experience in a technical customer support role. Hands-on experience with ability to read, interpret, and summarize C#, Javascript, CSS, and SQL. Proven experience with Google Analytics and Google Tag Manager for tracking and data layer implementation, along with proficiency in custom CSS for front-end styling and customization. Hands-on experience reading system telemetry: logs, dashboards, and monitors. Experience with cloud-based infrastructure, DNS, networking, storage, logging, and monitoring tools is a plus. Understanding of software development and testing methodologies and deployment practices is a plus. Essential Skills Strong oral and written communication skills. Ability to work independently and manage multiple projects and deadlines. Possess strong analytical and problem-solving skills. Ability to troubleshoot and use deductive reasoning to solve difficult production issues. Possess a strong resolve to see long-running tasks through from inception to resolution. Strong customer service skills. Excellent organizational skills with high attention to detail. Google Suite Slack JIRA Hubspot Teamwork Tableau Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. Base annual salary range of $70,000 to $85,000, commensurate with experience Eligibility for annual bonus based on performance and company success 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) Company-paid life insurance Traditional and Roth 401k plans Paid parental leave Learning & development opportunities with company reimbursement for eligible educational expenses Working abroad opportunities Volunteer days off Flexible scheduling Up to $300 reimbursement for initial equipment to set up hybrid work environment Generous PTO and holiday schedule Remote work environment _ _ _ Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing _.

TL;DR: Imubit is looking for a Technical Customer Support Manager to help disrupt the refining and chemical industries with breakthrough machine learning technologies. We are looking for candidates located in the Houston, TX area, willing to be hybrid (2-3 days a week) in office, but are open to remote candidates About us: Imubit is redefining how industrial companies around the world adopt and scale enterprise AI, adding millions of dollars to plant bottom lines while operating safely within constraints related to energy efficiency and sustainability. Our AI platform supports real-time optimization across complex, nonlinear industrial systems, enabling both autonomous and guided decision-making in live production environments. Fortune 500 companies rely on Imubit to continuously improve profitability and sustainability across their most valuable assets. Backed by Insight Partners, Imubit brings together deep domain expertise from companies such as Exxon and Shell with leading AI talent from Google and other top innovators. With teams across the United States and a growing international presence, Imubit is transforming operational optimization across industries ranging from refining and aromatics to polymers and LNG liquefaction. We are looking for: You, a Technical Customer Support Manager, with a passion for providing exceptional customer service and deploying strategies focused on that mission. You will take a central role in handling the most complex support cases of our customers and our field teams. You know the ins and outs of building a ticketing system for external customers and developing metrics in which the team will operate. You understand the importance of streamlining and improving processes and procedures to improve service delivery. This is a one-of-a-kind chance to join the technological team of a company with a proven ability to transcend industries through scientific inventions, that are just commencing their exponential growth. In this position, you will: • Build an external-facing customer support system that integrates a variety of Chat, Meet, Call, and Collaboration platforms with the Imubit Product, • Provide on-going support to refinery and petrochemical customers, • Act as a technical focal point and lead work in cooperation with other internal teams to drive towards finding solutions to critical field issues, • Develop service procedures, policies, and standards while addressing any SLA areas of concern, • Utilize your knowledge and understanding of all relevant industry standards and best practices to balance the long-term direction and short-term actions of the team, • Work closely with field teams on a daily basis to understand their challenges, support business needs, and deliver a consistently high-quality support experience Qualifications: • Proven experience in building and maintaining a ticketing system (ideally 5+ years), • Preferred BA/B.Sc. in Computer Science or equivalent, • Experience as a Technical Support, Escalation Engineer, QA Engineer, or a similar role, • Oversee our AWS and GCP cloud environments, making sure they run smoothly, reliably, and follow good practices, • Knowledge of Kubernetes, including monitoring and viewing container logs, • Experience working and troubleshooting in complex IT environments: both Linux and Windows, • Implement and maintain monitoring and observability solutions (e.g., Grafana, New Relic), • Monitor and analyze system data to detect issues and optimize performance, • Experience working with multiple network layers or air-gapped networks, • Comfortable with new technical tools and resourceful using those to troubleshoot and come up with creative solutions to problems, • Ability to work calmly and professionally in high-pressure situations, • Ability to multitask - work and switch among many activities at the same time, • Passionate focus on customer support and the ability to build long-term, successful working relationships with internal and external customers Imubit provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Imubit complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Imubit does not accept or retain unsolicited CVs or phone calls and/or respond to them or to any third party representing job seekers. No visa sponsorship is available for this position. careers@imubit.com

This role is focused on helping Seeq’s global Technical Support organization scale its effectiveness, efficiency, and quality. You will build AI agents, workflows, and process automations that help make our world-class support team even more capable as we continue to grow our customer and user base. We are looking for an exceptional engineer who understands customer support operations, processes, and data and can a) build AI-powered systems to improve support workflows end to end, and b) create actionable insights and recommendations that drive improvements. You will work at the intersection of technical support, workflow automation, applied AI, analytics, and operational design to streamline how support work is routed, investigated, escalated, synthesized, and improved, with the direct goal of improving customer experience and satisfaction. You will build operations intelligence workflows that help Seeq’s Technical Support team act earlier, faster, and with better judgment. You will work closely with Technical Support Engineers, Support leadership, Product, Engineering, and Customer Success to understand how support works across regions, time zones, and escalation paths, then turn those insights into systems that improve the operation. This role is heavily focused on agentic AI engineering. You will design and implement workflows that reduce manual effort, improve consistency, and accelerate high-value support work across ticket triage, routing, knowledge retrieval, escalation preparation, case summarization, data gathering, and root-cause-oriented investigation. Examples of systems you may build or extend include: • AI-assisted ticket triage and routing, • case summarization and escalation preparation tools, • knowledge retrieval workflows for support engineers, • operational insights from ticket patterns, response trends, and escalation signals You understand that excellent support operations are about improving real workflows such as issue intake, customer communication, troubleshooting, handoffs, backlog management, and trend detection. You turn analysis into recommended actions for Support, Engineering, Product, and Customer Success. You will translate operational data into actionable intelligence, including support tickets, product usage context, case metadata, response patterns, escalation signals, and internal knowledge sources, delivering the right insights to the right people at the right time. You know how to apply modern AI and software tooling with rigor and judgment. You can identify where agentic systems genuinely improve throughput and quality, where deterministic automation is better, and how to combine the two safely in production support workflows. You will also help shape how Seeq operates in an AI-assisted world by creating systems, prompts, tooling, documentation, and conventions that make support workflows easier to execute correctly and easier to improve over time. You are an exceptional engineer with strong systems thinking, operational judgment, and a bias toward practical automation that delivers measurable impact. You have experience building internal tools, workflow automation, operational analytics, or AI-powered systems in environments where accuracy, responsiveness, and user trust matter. You think deeply about human workflows. You know that good operations intelligence starts with understanding how people triage, investigate, escalate, communicate, and make decisions under pressure. You build systems that support better judgment rather than create more noise. You are highly effective in Python and comfortable working across APIs, data pipelines, workflow systems, and applied AI tooling. You can move fluidly between automation, analytics, orchestration, data modeling, and product-quality internal tooling. You are thoughtful about operational quality. You care about clarity, observability, maintainability, and appropriate safeguards when introducing AI into support processes. You are strong in written communication. You can create documentation, playbooks, prompts, and operating conventions that help other teams adopt what you build and use it well. You bring strong ownership and agency. You analyze trends, identify friction, quantify opportunity, make sound tradeoffs, and carry improvements through to production and operational adoption. You are motivated by helping customer-facing teams succeed. You care about improving the speed, consistency, and quality of support as a direct lever on customer experience. • Have at least 3 years of professional experience in software development, workflow automation, applied AI, analytics engineering, support tooling, or related technical work, • Have experience working with modern AI tooling, including LLMs, agentic workflows, prompt design, evaluation, and human-in-the-loop operational systems, • Proficient in Python, APIs, and software development frameworks used to automate and operationalize complex workflows, • Demonstrate experience building production-grade internal tools and AI-powered systems that are used by teams to improve speed, quality, and consistency, • Show a strong understanding of technical support operations, ticketing and case management systems, escalation workflows, or other service operations environments, • Be highly effective at translating messy operational processes and data into scalable systems, actionable intelligence, and measurable improvements, • Show excellent problem-solving and analytical skills, with great attention to detail, • Demonstrate excellent communication and collaboration skills, and the ability to work effectively in a cross-functional team environment Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq • Competitive salary plus bonus incentives, • $125,000 - 170,000 USD. Salary will be determined by the level you are hired at., • Benefits:, • 12-week paid Seeq family leave, • Unlimited PTO, • Internet and mobile phone reimbursements, • Medical benefits, • Group term life insurance, • Short-term and long-term disability insurance pre-tax benefits, • Voluntary vision and dental (ortho), • Vacation bonus program, • Employee Assistance Program, • Generous home office allowance, • The best co-workers (we've analyzed the data, so we know it's true.), • Pet-friendly workspace (your dog will be so happy to have you home), • You love your job! Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas

Who we are: Agworld is the Collaborative Agricultural Information System of choice for 10,000+ growers, agronomists, ag retailers and contractors throughout the United States, Canada, Australia, New Zealand and South Africa to manage over 200 million acres of cropping annually. With Agworld, they are able to collect data at every level of their operation and share this data with everyone that matters to them. Agworld is the agricultural industry’s preferred system for creating crop plans, agronomic recommendations, fertilizer scripts, budgets, spray records, and a wide variety of reports. With Agworld, service providers such as agronomists, ag retailers and contractors now have a way to digitally collaborate with their grower clients and vice-versa. Growers can digitally receive crop plans, recommendations, budgets and much more from their trusted partners, and send work orders, application records and other information to anyone who needs access to it. With Agworld you cut out unnecessary emails, phone calls and text messages, and instead can rely on having access to up-to-date information on your iPhone, iPad or computer at all times. Growers, their staff, agronomists, input providers, contractors, banks, accountants, land owners and many other stakeholders are now able to work together on the same set of data. Agworld is part of Semios Group. Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 100 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability. Who you are: You genuinely want to help growers and those around them, and are intricately aware of the challenges they face on a daily basis. Our team comprises individuals who love agriculture, nothing is more important than knowing your clients - regardless of your role within the company! Curious, collaborative, and impact-driven, you're eager to learn, innovate, and shape the future of digital agriculture alongside a team that shares your commitment to driving meaningful change. The Customer Support Representative ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and regulatory outcomes. This role is primarily responsible for onboarding customer data into the platform and initiating data entry processes for new customers, while also supporting customers experiencing technical issues by providing timely, accurate, and high-quality assistance. This position will troubleshoot software issues, guide users through solutions, and escalate complex problems to the Customer Success Team. This role requires a detail-oriented mindset to accurately onboard new customer data while maintaining professional customer-facing communication and etiquette. What you will do: Customer Insights & Continuous Improvement • Migrate customer’s data through the onboarding lifecycle and thereafter, • Maintain expertise on Agworld product features, • Serve as a detail-oriented expert while migrating customer data to the Agworld platform, • Collaborate with the Customer Success Team to resolve complex customer needs or feature requests Technical Support • Respond to customer inquiries via email and chat in a timely and professional manner, • Diagnose and troubleshoot technical issues related to the Agworld platform, • Escalate complex technical issues to the Customer Success team with detailed notes and logs, • Maintain product expertise across core and advanced features, • Guide customers through product features and best practices, • Maintain accurate records of customer interactions in the ticketing system, • Identify recurring issues and suggest process or product improvements with internal teams, • Meet or exceed customer satisfaction goals We want you to succeed, so you will need: • 2+ years of experience in technical support, help desk, or SaaS customer support, • Bachelor’s degree in Agriculture, Agronomy, Ag Business, Technical Field, or equivalent practical experience, • Experience supporting growers, agronomic consultants, or farm managers using technology solutions, • Exposure to digital farm management systems (FMIS) or SaaS platforms, • Understanding of agronomic operations, seasonal crop planning, and grower workflows is preferred, • Detail-oriented and diligent note-taking skills, • Familiarity with CRM and ticketing systems (e.g., Salesforce, Jira), • Strong troubleshooting and problem-solving capability, • Ability to interpret data and migrate into the platform, • Ability to explain technical concepts to non-technical users, • Strong written and verbal communication skills, • Ability to work independently and collaborate cross-functionally, • Sound judgment in issue prioritization and resolution, • Comfortable working in a fast-paced, dynamic environment, • Strong organizational, problem-solving, and communication skills Nice to have: • Hands-on experience with on-farm digital workflows, • Background in agriculture or agronomy environments Salary range: $24 to $30 per hour; 20 hours maximum per week Duration: Contract start date up to December 2026 We publish a salary range to provide transparency and represent the full growth potential of the role; as a result, offers are made based on demonstrated mastery and experience and generally fall near the midpoint. Please note that the base pay may also vary based on factors including but not limited to knowledge, skills and experience, geographic location, as well as business and organizational needs. This is a remote position performed in a home-office environment. Although not common, the position may require occasional travel to customer sites, company locations, or industry events. The employee must have a reliable internet connection and a workspace free from excessive noise or distractions. Employees are expected to maintain a home workspace that is free from distractions and conducive to productive work. This position requires prolonged periods of sitting at a computer and using a phone or video conferencing platform. The employee will need to communicate effectively in virtual meetings and work with standard computer hardware and software. Why this is the opportunity for you: • Purposeful Work: Make a global impact by advancing sustainable food production., • Our People: Work with a fun, collaborative, and supportive team., • Work Flexibility: Although this is a remote position within the state of California, those near our Fresno office can choose to do hybrid. At Semios Group, we value the full range of experience and perspectives people bring—not just what’s listed in a job description. If your background is a close match, we encourage you to apply. If you need accommodations during the interview process, please let us know. We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish. Semios Group participates in E-Verify.

Job Title: SAP FM Analyst Location: Bethesda, MD Employment Type: Contract About Us: DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success. Job Purpose: To provide expert-level support and configuration for the SAP Funds Management (FM) module, focusing on budget control, financial reporting, and system integration. This role ensures effective financial process automation and cross-functional data flow across SAP modules. • Deliver high-level functional support and consultation for SAP FM requirements and configurations., • Design and implement financial processes covering general ledger, accounts receivable, accounts payable, cash management, and budget execution., • Manage fiscal periods and coordinate period-end closing tasks., • Ensure seamless integration of financial data across SAP modules., • Act as a technical subject matter expert across multiple SAP-related initiatives., • Provide post-implementation support, troubleshooting, and enhancements., • 10+ years of hands-on experience with SAP systems., • Specialized expertise in SAP Funds Management (FM), including Budgetary Ledger, FM Derivation, Budgeting, and AVC (Availability Control)., • Strong communication and organizational skills., • Demonstrated ability to lead or contribute to complex financial SAP projects., • Bachelor’s degree in a relevant field (or 4 additional years of experience in lieu of degree)., • Must be eligible to obtain a U.S. Department of Defense (DoD) clearance., • Prior experience supporting financial systems in a federal or defense environment is required., • Experience supporting ERP systems in military or defense-focused settings., • Familiarity with DoD technical environments and IT frameworks., • Proficiency in SAP production support and post-go-live issue resolution., • Understanding of SAP modules such as ECC, BW, SCM, and SRM., • Experience using Help Desk ticketing systems and performance metrics reporting., • Ability to work collaboratively with cross-functional SAP teams., • Knowledge of interface monitoring and error-handling within SAP.

About Us We are a leading gastrointestinal health company delivering minimally invasive diagnostics to transform access to esophageal care. Our _ combines a simple, swallowable device with cutting-edge laboratory biomarkers and analytics to detect esophageal cancer and its precursor, Barrett’s esophagus. Operating across the US and UK life-science hub, with hybrid, remote and onsite teams, we are expanding our pipeline to address new high-impact targets across gastroenterology and related fields. You’ll join a close-knit team of experts in our field who collaborate daily to translate breakthrough ideas into real-world solutions. At _, every voice matters. Whether you’re in R&D, Commercialisation, Medical Affairs or Operations, you’ll have the chance to lead projects, influence strategy, and broaden your skill set across the company. We champion diverse backgrounds and perspectives, fostering an inclusive culture where everyone can thrive and innovate. If you’re inspired by purpose, motivated by challenge, and eager to make a meaningful impact on patient lives, we’d love to hear from you. We usually recruit on a rolling basis with the following four stages: • Initial Conversation – An online meeting with Maddie, a member of our People team, to learn about your skills & experiences and for you to explore what it is like to work with us., • Line Manager Interview – An online meeting with the hiring manager(s) to specifically discuss the role further., • Team Interview & Assessment – An onsite opportunity to meet the wider team, sometimes accompanied by an assessment or presentation on a topic related to the role., • Final Interview – An online meeting with our CEO to discuss your goals and the company’s history and vision. Job Summary As the Customer Success Manager you will play a hands-on role in setting up and owning end-to-end success for Cyted’s early-stage diagnostics. Partnering closely with the Chief Commercial Officer - US and the Sales team, you will directly lead customer onboarding, training, and ongoing engagement - building trusted relationships with clinicians, administrators, and operational staff. As a highly client and site facing role, you will set the tone for communication with US healthcare customers, ensuring seamless adoption, retention, and growth of Cyted’s medical device. You will be the operational backbone of customer delivery, including scheduling, logistics, reporting, and CRM management. Establishing Cyted’s customer success function from the ground up, you will design processes, systems, and best practices while personally managing key customer accounts. As the business scales, you will lay the groundwork for future team growth and leadership, ensuring a strong foundation for predictable renewals, adoption, and customer satisfaction. Acting as a strategic partner, you will clarify customer objectives, define success measures, and drive utilisation to deliver clinical and operational value. This requires proactive monitoring of account health, identifying risks and opportunities, and ensuring feedback informs Cyted’s products and processes. You will triage and resolve customer enquiries, serving as a key liaison across sales, billing and laboratory teams to ensure timely and effective issue resolution. Working Pattern and Location The role is a full-time position with a standard 40 hour working week. The role holder may be required to work flexibly. The Customer Success Manager - Diagnostics will be remote based, located on the eastern time zones and may need to visit other company sites when and if required. What you will be doing Operational Implementation, Delivery and Team Ownership • Build Cyted’s customer success function end-to-end, designing customer-focused, regulatory-aware frameworks, processes, and tools to support healthcare providers using medical device and diagnostics solutions., • Own delivery of high-value clients, ensuring adoption, renewals, and growth through responsive, problem-solving account ownership and scalable best practices., • Set clear goals, success measures, and reporting methods to monitor customer health and performance., • Lead collaborative, cross-functional partnerships with product, support, operations, and commercial teams to ensure seamless delivery and rapid issue resolution., • Establish and oversee all customer operational workflows and account administration, ensuring accuracy, consistency, and regulatory compliance., • Track and analyse customer performance data to identify adoption trends, usage gaps, and opportunities for improvement or expansion., • Create the groundwork for future team growth by defining smooth and scalable structure, capabilities, and onboarding processes., • Maintain end-to-end accountability for customer satisfaction, retention, and operational efficiency as the function scales in a resilient healthcare environment. Customer Relationship and Success Management • Proactively monitor account health through regular check-ins, usage analysis, and performance reviews - proactively identifying risks early and taking corrective action., • Act as the primary point of contact for healthcare customers, leading end-to-end success with minimal oversight and high ownership., • Build and maintain relationship-driven, trusted partnerships with clinicians, administrators, and operational teams to drive satisfaction, retention, and growth., • Represent the voice of the customer internally, ensuring feedback informs product improvements, operational processes, and strategic planning. Issue Management and Continuous Improvement • Earn customer confidence as the first line of support for customer enquiries, problem-solving across technical, operational, clinical, and administrative domains., • Maintain clear, transparent, and responsive communication with customers throughout issue triage, progress, and resolution., • Record all interactions, escalations, and outcomes in CRM or ticketing systems to ensure traceability and learning. How we work At Cyted, how we work matters just as much as what we build. Our values shape how we partner with healthcare providers, support clinicians, and ultimately deliver earlier, better care for patients. As a Customer Success Manager in the US, you’ll bring those values to life through the way you work with customers every day - hands-on, accountable, and deeply invested in outcomes. We care deeply about the patients and clinicians who rely on our diagnostics. For you, care means being close to the detail: making sure sites are set up properly, workflows actually work in real clinical settings, and customers feel supported at every step. You’ll take the time to understand the pressures on healthcare teams and do whatever it takes to remove friction - whether that’s solving a scheduling issue, fixing a process gap, or jumping on a call to unblock a site. This is a role for someone who will own the basics as well as the bigger picture. You won’t just design customer success processes - you’ll run them. You’ll manage onboarding, training, troubleshooting, reporting, and follow-up yourself. You will be happy to execute with any task, if it helps a customer succeed. You’ll build credibility by being reliable, responsive, and willing to get your hands dirty. We aim high, but we’re practical. We’re scaling in a complex, regulated healthcare environment, and we need people who are comfortable operating in that reality. You’ll help establish what great customer success looks like for Cyted in the US - building repeatable processes while staying flexible enough to handle the nuances of each clinical partner. Experience in healthcare, diagnostics, or medical devices will help you navigate regulatory expectations, clinical workflows, and stakeholder dynamics with confidence. You’ll be expected to dive deep into the details. You’ll understand how our diagnostic fits into clinical workflows, how sites operate day to day, and where things can go wrong. You’ll spot issues early, connect the dots across commercial, operations, lab, and product teams, and solve problems rather than passing them along. We encourage you to challenge and then commit. You’ll have a voice in shaping how customer success works at Cyted - what we prioritise, how we engage customers, and how the function grows over time. You’ll question what isn’t working, propose better approaches, and then commit fully once a direction is set. Above all, we deliver. This role is about momentum and follow-through. You’ll be the person customers rely on, the one who closes loops, fixes issues, and ensures adoption actually happens. Every site you support, every problem you resolve, and every relationship you strengthen helps Cyted bring earlier cancer detection to more patients. This is how we work at Cyted. If you’re a hands-on, healthcare-aware Customer Success Manager who takes pride in doing the work, we should talk. Person Specification We’re seeking a proactive, hands-on and relationship-driven Customer Success Manager who thrives in fast-moving environments and combines strategic insight with operational excellence. The ideal candidate will have excellent experience managing healthcare or diagnostics partnerships, with empathy, communication skills, and analytical mindset to ensure Cyted’s customers are fully supported and set up for success. • Bachelor’s degree in Life Sciences, Healthcare, Business, or a related field (preferred, but not essential with relevant experience)., • 3–5 years’ experience in a customer-facing role such as customer success, account management, operations, or support., • Experience working in healthcare, diagnostics, or medical technology environments., • Proven ability to triage, manage, and escalate customer issues in a structured, professional, and timely manner., • Excellent communication and interpersonal skills, with confidence engaging clinicians, administrators, and operational teams., • Strong organisational and time-management skills, able to manage multiple customers, workflows, and priorities simultaneously., • Hands-on, practical problem-solving approach, comfortable resolving routine issues independently and escalating when appropriate., • Understanding of healthcare operational workflows, including onboarding, training, scheduling, and customer support processes., • Experience using CRM, ticketing, or reporting tools to track customer interactions, issues, and outcomes., • Customer-first mindset with a proactive, solution-oriented approach to driving adoption and satisfaction., • Adaptable and self-directed, comfortable working in a fast-paced, remote-first environment., • Collaborative team player, able to work effectively across commercial, operations, laboratory, and product teams., • Resilient and dependable, able to stay calm and effective in regulated, high-stakes healthcare settings. Benefits At Cyted, we believe people do their best work when they’re supported, trusted, and cared for. We offer a comprehensive and competitive benefits package that reflects our commitment to your wellbeing, development, and long-term success. Financial & Retirement Benefits: • 401(k) Safe Harbor Plan with employer match:, • Dollar-for-dollar match on the first 1%, • 50 cents on the dollar up to 6%, • Automatic enrolment after 2 months, • Equity Participation: Share grants subject to board approval, giving you a stake in our mission and long-term growthHealth & Insurance Coverage:, • Access to the company's medical insurance with company contributions of up to $1000/month, • Access to self-pay vision and dental insurance options, • Life Insurance: 3x your annual base earnings, employer-paid, • Long-Term Disability (LTD): 60% of base salary up to $10,000/month,, • Short-Term Disability (STD): 60% of salary up to $2,500/week for up to 13 weeks, • Employee Assistance Program (EAP): Full access to our EAP platform including courses and resources to support your wellbeingLeave & Time Off:, • 20 vacation days per year, • 8 sick days, • 8 paid holidays, • Parental Leave:, • 6 weeks fully paid primary caregiver leave, • 2 weeks fully paid secondary caregiver leave, • Holiday Purchase Scheme: Buy up to 5 extra vacation days per yearLearning, Development & Culture:, • Annual CPD Allowance: $1,000 per year for professional development activities relevant to your role, • Regular Company Events: Including summer and holiday parties, team socials, and more

About KariusKarius is a venture-backed life science startup that is transforming the way pathogens and other microbes are observed throughout the body. By unlocking the information present in microbial cell-free DNA, we're helping doctors quickly solve their most challenging cases, providing industry partners with access to the microbial landscape to accelerate biomarker discovery and clinical trials, discover novel microbes, to ultimately reduce patient suffering worldwide. Position SummaryKarius is on a mission to help clinicians do more for their patients by bringing the genomic revolution to infectious disease diagnosis. The Customer Success Representative is responsible for providing top-notch support to all of Karius customers including physicians, laboratory personnel, and hospital administrators as well as providing support to field sales team members. *Ability to work from 7:00 AM to 4:00 PM, Pacific Time, Friday to Saturday. Why Should You Join Us?Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale. Reports to: Manager, Customer Success Location: Redwood City, CA (Hybrid) or Remote (USA) Primary Responsibilities• Provide high-quality support via phone, email, and help tickets for any inbound customer requests• Communicate with laboratory personnel and physicians to obtain necessary information regarding samples processed by Karius and provide status updates• Liaise with the Medical Affairs team for escalations regarding Karius test results• Liaise with production laboratory personnel regarding sample processing and reporting issues• Liaise with Sales and Business Development teams to provide support for customer needs What’s Fun About the Job?Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters. Travel: No travel required. Physical RequirementsSubject to extended periods of sitting and/or standing, vision to monitor, and moderate noise levels. Work is generally performed in an office, lab, or clinical environment. Position Requirements• Bachelor’s or higher degree in Biological Sciences preferred.• 3+ years of customer support/service experience in healthcare or related industry - telephone-based support experience, required• Experience working with hospital laboratories and clinicians preferred.• Experience with ticketing systems (Zendesk) and Salesforce, preferred. Personal Qualifications• Ability to handle customer contacts in a professional and knowledgeable manner.• Ability to work independently.• Excellence in the handling of Personal Health Information (PHI).• Excellent verbal and written communication skills.• Basic Office and G Suite skills. DisclaimerThe above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius. Equal Opportunity EmployerAt Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression, including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at recruiting@kariusdx.com and we will accommodate qualified individuals with disabilities. $20.88 - $31.33 an hour

As Head of Customer Care, you will lead our global Customer Care team, shaping and enhancing our service strategy to deliver an exceptional experience for our design-loving customers - who expect nothing less than excellence at every touchpoint. With the opportunity to make a huge impact, you will drive the development of customer-centric and scalable processes, foster a culture of customer obsession, and ensure that every interaction reflects our commitment to premium service. This position is unlimited and located in Munich. • define and implement a Customer Care strategy that aligns with our premium brand, enhances customer satisfaction, and ensures seamless customer interactions across all communication channels, • deeply understand our customers - their needs, expectations, and behaviours - to drive customer-centric decisions and enhance their experience, • lead and develop our global Customer Care team of ca. 60 internal team members by building and mentoring a high-performing, customer-focused team across different regions while fostering a culture of service excellence, • manage and further develop external service providers, ensuring seamless collaboration with front office agents to maintain high-quality customer support and operational efficiency; pick the right partners and negotiate terms and conditions, • enhance reporting, analyse customer feedback and key service KPIs to identify trends and drive continuous improvements, • together with the Tech teams, stay ahead of industry trends and build scalable service processes, tools, and systems with the use of AI to address customers needs, improve efficiency and effectiveness, and elevate the customer experience, • drive and support the rapid expansion into new countries, • extensive experience in a senior Customer Care leadership role, ideally in a global setting, paired with strong leadership and team development skills and the ability to motivate large teams, • passion for customer satisfaction with a high level of empathy and the ability to turn dissatisfied customers into promoters, • proven ability to level up service processes, implement scalable solutions, and drive operational efficiency, combined with excellent problem-solving skills and the ability to drive change in a fast-paced, dynamic environment, • strong stakeholder management skills for internal and external stakeholders with the ability to act as the voice of the customer, manage escalations, and influence leadership to drive operational excellence, • strong analytical mindset with experience in tracking and improving key customer service KPIs, coupled with a deep understanding of Customer Care best practices to stay best-in-class, • experience with customer service technologies and platforms (e.g., Zendesk, AI chatbots, support ticketing systems), • fluency in German and English with excellent communication skills; additional languages are a plusAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:, • an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career, • a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions, • flexible working mode: roughly 60% remote, 40% in-office working policy, • up to 4 weeks temporary work-from-anywhere per year, • 30 days of paid vacation per year, • a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace, • 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions, • regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more, • health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more, • discounted green mobility options with public transport or JobRad, • company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich, • subsidized company pension scheme, • “Social Impact Day” p.a. to use for doing good for environment and/or societyWestwing, Europe’s #1 in Beautiful Living e-commerce, is present in 13 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.Customer Care

Role Description: We are seeking a mission-driven Technical Customer Success Manager to join our Team and work directly with our Commercial CS Leader. This role blends strategic account management with deep technical advisory support to ensure customers achieve maximum value from our platform. Responsibilities: As the main point of contact for key accounts, you will build strong relationships with leadership and technical teams to ensure they are getting the most from the platform. You will act as a strategic advisor together with our engineers, helping customers navigate their platform and requirements while solving any roadblocks they encounter. By deeply understanding their goals, you will ensure long-term success, driving high adoption rates and identifying opportunities to grow the partnership. Mission & Account Ownership: • Serve as the primary post-sales success lead for assigned commercial accounts, • Build trusted relationships with program leadership, DevSecOps teams, and security stakeholders, • Develop and execute mission-aligned success plans for our customers, • Lead Quarterly/Executive Reviews focused on operational readiness and mission outcomes, • Proactively identify adoption gaps, compliance risks, and expansion opportunities Technical Advisory & Enablement: • Assist customers on Kubernetes-based platform architecture questions, • Understand what secure implementations in IL2/IL4/IL5/IL6 and air-gapped environments, • Advise on DevSecOps pipelines, GitOps workflows, and secure software delivery, • Troubleshoot complex deployment challenges in partnership with Engineering, • Articulate customer requirements related to compliance (e.g., RMF, STIGs, cATO, Zero Trust) Growth & Expansion: • Identify mission renewals & expansion opportunities across our customer base, • Drive deeper platform adoption across development teams Success Metrics: • Platform adoption across mission programs, • Renewal and expansion within assigned accounts, • Time-to-operational capability, • Customer health and satisfaction, • Successful secure deployments in classified environments The listed responsibilities are not exhaustive and additional responsibilities may be assigned or discovered based on the evolving needs of the organization. The successful candidate is a dynamic individual who is able to adapt and take on new responsibilities as they arise. You will be expected not just to fill gaps as they arise, but proactively identify and take ownership of gaps to drive toward new processes and solutions. • Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments, • Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize mission outcomes, • Exceptional problem-solving and decision-making abilities, with a strategic mindset, • Experience transitioning mission value delivery from services to productized approaches, • Experience and comfort facilitating cross-department problem solving exercises that drive business insights and turn inputs into decisions, • Experience supporting business initiatives across functional areas to inform business strategy and evolution, • Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion, • Experience operating in air-gapped or classified environments, • Experience working with platform engineering teams, • Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes), • Familiarity with open-source ecosystems Full compensation packages are based on candidate experience. Compensation ranges are established using national benchmarking data and apply across all geographic locations within the United States. Remote - USA $123,250 - $166,750 USD Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market. We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily. Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products. • Kubernetes, • Cloud Environments (AWS/GCP and Azure), • Infrastructure-as-code (like Terraform/Pulumi), • Continuous Delivery and automation tooling, • GitOps, • Containers, • CNCF projects and open source products and packages, • Helm/Kustomize-Value Stream Mapping, • Building and improving security delivery, • Building Kubernetes and cloud native applications Health: • Medical/Dental/Vision, • Premiums are 100% Company Paid, • Health Reimbursement Account, • Life Insurance, • Disability Insurance Financial: • 401k Retirement Plan, • Company Stock Options, • Home Office Budget Leave: • Unlimited paid time off, with a mandatory 10 days off on top of 11 federal government holidays, week of Thanksgiving, last two weeks of December (including New Year’s Day), • Paid Parental Leave Learning: • Reimbursement for approved trainings/subscriptions, • Conferences (travel, lodging, and fees) Don’t have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed. At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. _

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience. Our Seasonal Customer Service Representatives are solution-oriented professionals and part of a diverse and engaged team dedicated to working with customers of a leading online apparel & accessories retailer. As part of this team, you provide an authentic customer experience via phone, email, and chat, and utilize a variety of software tools to navigate customer accounts, facilitate orders and returns, research and respond to product inquiries, and communicate recommendations and effective solutions. Your focus is always on providing best-in-class customer service. This work-from-home position is a full-time Seasonal role through mid to late October. • With the utmost professionalism, represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude, • Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication., • Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues, • Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions, • Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand, • Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance., • Share insights on emerging customer trends and recommend process improvements., • Attend training and participate in cross-training opportunities to enhance skills and knowledge., • Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity., • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace., • At least a year of customer service experience, • High school diploma or GED, • Proficiency with Microsoft Office suite of applications; must be technically savvy, • Effective communication skills, both written and verbal, • Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges, • Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements., • Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction, • Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations, • While this is a work-from-home opportunity, you must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI, • Experience in a fast-paced call center environment, • Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, SalesForce) desired, • Previous remote work experience, • Experience in the bridal, formalwear, or wedding industry $18 - $18 an hourRate for the Customer Service Representative, Level : $18 per hour Who We Are At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness. VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/VWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin. We offer a hybrid work environment with a balance of collaboration and flexibility. In this role you will embark on a large-scale, multi-year modernization initiative to transform a legacy monolithic PHP application into a modern, microservice-oriented architecture hosted on AWS. Your role as a Web Developer will bring deep experience in API-driven development, AWS cloud infrastructure, and modern DevOps practices to help drive this transformation. You’ll play a key role in decoupling business domains, architecting, implementing, and maintaining new microservices using Symfony/Doctrine or similar frameworks. Your focus will be on delivering high-quality, secure, and scalable API integrations. Ideally, you bring hands-on experience across the full development lifecycle — from design and implementation to CI/CD and infrastructure-as-code — all within an Agile Scrum environment. This role is primarily WFH / Remote for Florida and Texas candidates but requires flexibility to attend any in office team meetings as needed. You must reside in FL or TX to be hired for this position. Key Responsibilities • Have strong presence in the decoupling of the existing PHP monolith into domain-driven microservices and APIs., • Design, develop, and maintain back-end services using Symfony (or equivalent MVC frameworks) and Doctrine ORM., • Architect and implement RESTful APIs and ensure consistent documentation, testing, and versioning practices., • Build and consume third-party APIs, ensuring performance, scalability, and security best practices., • Collaborate closely with DevOps and Infrastructure teams to design cloud-native solutions using AWS services (e.g., Lambda, ECS, EKS, S3, API Gateway)., • Containerize applications using Docker and manage orchestration via Kubernetes/ECS., • Implement and maintain CI/CD pipelines to support rapid, reliable deployments., • Leverage infrastructure-as-code (IaC) tools to ensure reproducible and maintainable environments., • Contribute to architectural design discussions, code reviews, and cross-functional planning., • Work within an Agile Scrum framework, participating in sprint grooming, planning, demo, and retrospectives., • Collaborate with Product, QA, and Analytics teams to ensure feature alignment and data integrity., • 3+ years of professional experience in back-end development with PHP (Symfony preferred)., • Strong understanding of microservice architecture and API-first design principles., • Proven experience deploying and managing applications on AWS (ECS, EKS, Lambda, API Gateway, RDS, CloudWatch, etc.)., • Proficiency with Docker and Kubernetes (EKS or equivalent) for containerized deployments., • Hands-on experience with CI/CD pipelines (e.g., GitHub Actions, Jenkins, GitLab CI, or AWS CodePipeline)., • Experience using Infrastructure-as-Code tools such as Terraform or AWS CloudFormation., • Strong understanding of third-party API integration patterns, rate limiting, and error handling best practices., • Experience working within an Agile/Scrum environment., • Solid understanding of software design patterns, version control (Git), and code quality best practices., • Excellent problem-solving, communication, and collaboration skills., • YOU MUST RESIDE IN FL or TX *EBG does not offer sponsorship for this role. What Sets You Apart: • AWS Certification (Developer Associate or Solutions Architect)., • Experience with Doctrine ORM, Symfony 6, or similar frameworks., • Knowledge of serverless architecture patterns using AWS Lambda and API Gateway., • Familiarity with event-driven architecture, message queues (e.g., SNS/SQS, Kafka), or data streaming., • Background in travel, hospitality, or entertainment industries, especially with booking, ticketing, or reservation systems., • Exposure to observability tools with focus on New Relic (other examples include CloudWatch, Datadog, or ELK stack)., • Understanding of security best practices for cloud-based microservices (IAM, least privilege, encryption)., • Experience mentoring developers or leading small Agile teams. EBG offers outstanding employee benefits including: • Medical, Dental & Vision, • 401k Match, • Short Term Disability, Long Term Disability (Company Paid), • Company Paid Basic Life and AD&D, • Additional Voluntary Benefits, • Flexible Work Arrangements, • 3 Weeks of PTO + 5 Personal Days, • Paid Holiday Break from Christmas to New Year, • Paid Holidays, • Fitness Reimbursement Program, • Annual Day of Giving, • Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace! The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. All your information will be kept confidential according to EEO guidelines.

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We're a fast-growing global team of passionate professionals, and we're now looking for a Customer Support Associate based in Latin America to support our growing customer base in the region. This role is crucial to ensuring a seamless customer experience by providing timely, empathetic, and solution-oriented support across multiple channels. The ideal candidate is tech-savvy, fluent in English, Portuguese, and Spanish, and has a strong understanding of SaaS products and customer service best practices. Responsibilities: • Respond to customer queries (Billing and L1 Support) promptly and accurately via phone, email or chat., • Identify customer needs and help customers use specific features., • Analyse and report product malfunctions., • Update our internal databases with information about technical issues and helpful customer discussions., • Share feature requests and effective workarounds with team members., • Inform customers about new features and functionalities., • Follow up with customers to ensure their technical issues are resolved., • Gather and share customer feedback with our Product, Sales and Marketing teams., • Minimum of 2 years experience as a Customer Service Support or similar CS role., • Proficiency in English, Portuguese and Spanish is a must., • Comfortable in providing customer support across multiple channels including Email, Chat, and region-specific platforms such as WhatsApp., • Experience working within a SaaS environment is required., • Experience using Ticketing Platforms like Zendesk/Freshdesk/Intercom and remote support tools., • Must have a strong understanding of how CRM systems work., • Excellent communication and problem-solving skills., • Ability to demonstrate patience when handling complex queries and challenges., • Flexible to work at night shifts.

The Mission (Core Responsibilities) Design & Prototyping: Collaborate with stakeholders to create user flows, wireframes, and high-fidelity interactive prototypes. You must be comfortable mocking up wireframes in Figma or directly within React to ensure rapid iteration. React Implementation: Develop reusable, modern UI components and front-end libraries using React.js to build scalable, high-performance web applications. Responsive Design: Ensure every application is optimized for a seamless, accessible experience across mobile, tablet, and desktop devices. State & Data Management: Oversee complex data flow and storage using modern state management libraries such as Redux or the Context API. Performance & Testing: Monitor front-end performance, debug intricate issues, and maintain rigorous unit and integration tests using tools like Jest and React Testing Library. Technical Expertise React Proficiency: Expert-level knowledge of JSX, hooks, Virtual DOM, and component lifecycles. Core Web Stack: Advanced proficiency in HTML5, CSS3 (Flexbox, Grid), and Modern JavaScript (ES6+). UI/UX Design Fundamentals: A solid understanding of user-centered design principles, typography, and color theory. Micro-Frontend (MFE) Architecture: Experience designing and maintaining multiple micro-frontend services using single-spa. Cross-Application Communication: Ability to implement robust communication patterns between MFEs using utility modules, shared state, or custom browser events for a unified user experience. Independent Deployment: Mastery of independent CI/CD pipelines, allowing individual features (e.g., checkout, profile, search) to be deployed without redeploying the entire platform. Shared Design Systems: Lead the development of a global theme to maintain visual consistency across all decoupled MFEs. System Optimization: Expertise in lazy loading, import maps for version control, and managing shared dependencies to prevent duplicate library downloads. The Bonus Stack (Preferred Backend & Cloud) Node.js Development: Experience building scalable server-side applications and RESTful/GraphQL APIs using Node.js and Express. AWS Infrastructure: Familiarity with AWS services such as S3 and CloudFront (for MFE hosting), Lambda (serverless functions), and API Gateway. DevOps & CI/CD: Experience configuring automated pipelines (e.g., AWS CodePipeline, GitHub Actions) to sync MFEs with S3 buckets and manage CloudFront invalidations. Database Knowledge: Basic understanding of NoSQL (DynamoDB) or SQL (Postgres) for data persistence. Personality & Traits Self-Starter: You take the initiative to identify site improvements, manage ticketing workflows, and independently develop high-quality solutions. Adaptable Team Player: You expertly manage competing priorities across multiple teams, pivoting seamlessly to meet shifting project demands. Technical Problem Solver: You have a track record of streamlining fragmented architectures by consolidating redundant methods (MUI, Bootstrap, Styled Components) into unified, reusable shared components. Clearance & Eligibility Must be a US Citizen. Must have the ability to obtain a US Government Public Trust clearance. (Preference given to candidates with active or recent ICE or CBP clearance). About Mobomo: Mobomo is a full-service DevOps agency dedicated to creating elegant solutions to solve complex problems. Mobomo benefits include health care, paid time off, retirement savings and professional development. Mobomo is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, citizenship status, veteran status, disability status or any other basis as protected by federal state, or local law.

About us Beyonk is on a mission to make it easier to sell experiences online with our excellent booking systems and distribution through our partner network. For tours, activities, attractions and events, we make it simple to operate and grow your business. We have a great team, we're growing fast welcoming thousands of customers a day to do great activities and we're now looking to expand our team with like-minded, energetic and driven people. We work remotely, talk often and enjoy being part of a fast-paced and collaborative working environment. With an ever-expanding team, it’s an exciting time to join, take on new opportunities, and dive into the world of Customer Success. The role: As a Customer Success Manager, you will own strategic relationships with a portfolio of our most valuable U.S. based clients - working as a trusted advisor to align our tools with their business goals and drive significant revenue growth through ticketing, distribution, and marketing strategies. You’ll lead clients through onboarding, optimization, and long-term partnership development - proactively identifying growth opportunities, advising on best practices, and championing adoption of high-impact product features. You’ll act as a bridge between clients and our product/engineering teams, sharing insights and helping shape the roadmap. Your feedback will help ensure we continually innovate to solve real business challenges. This is a high-impact, commercially focused role requiring autonomy, consultative problem-solving, and a strong understanding of business levers. Key Responsibilities: • Manage a strategic portfolio of U.S.-based clients, acting as their main point of contact and long-term partner in success, • Identify growth opportunities within each account and build plans to drive increased bookings, revenue, and retention, • Lead quarterly business reviews, mapping product capabilities to client goals and demonstrating ROI, • Collaborate with Product, Marketing, and Support teams to improve product adoption and customer experience, • Maintain outstanding client health, with KPIs including NRR (Net Revenue Retention), churn rate, upsell %, and feature usage, • Proactively surface insights, trends, and feature requests from clients to inform product development, • Contribute to client education materials — including help center content, blog posts, and training scripts for our AI assistant What We're Looking For: • Location: Based in Austin, TX. This is a remote-first role with periodic in-person offsites. Must be comfortable working with a predominantly UK-based team (flexible hours and time-zone overlap expected), • Experience: 2–5+ years in Customer Success, Account Management, or Client Strategy - ideally in a SaaS, marketplace, or digital platform environment, even better if you've experience working within the ticketing industry and/or with US enterprise Farm Attractions, • Track record of revenue impact: You’ve driven measurable business outcomes through relationship management, technology adoption, and commercial growth, • Strategic and proactive: You don’t just respond to client needs - you anticipate them, craft success plans, and build long-term value, • Strong communicator: Whether through Zoom, email, or docs, you present ideas clearly and credibly to clients and internal stakeholders alike, • Autonomous operator: You thrive in remote teams, take initiative, and move fast, but know when to ask for help or escalate, • Evidence of excellence: We care more about how you’ve solved problems, created opportunities, and delivered results than your CV buzzwords - whether that’s in past roles, academic achievements, or side projects Please note: we're a growing startup, and while this role is primarily focused on strategic account management and proactive customer success, we’re a small, collaborative team, so you’ll also be expected to muck in when needed. That might mean responding to support tickets, helping refine internal processes, or jumping into product feedback loops. We value flexibility, initiative, and a hands-on attitude. Why Beyonk? • Be part of a rapidly growing company and advance your career., • Get involved in a wide variety of roles whilst interacting with all areas of the business., • A huge opportunity to learn from an experienced, talented, fun team., • Beyonk is an equal opportunity employer. You are welcome at Beyonk for who you are, no matter where you come from, what you look like, or where you want to go. Our platform is for everyone. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will build the most optimal product.

Position Overview: The Director of Customer Support will lead a high-volume, customer-facing support organization responsible for delivering reliable, timely, and high-quality technical assistance at scale. This role is accountable for end-to-end Customer Support operations, including ticket management, service levels, escalation frameworks, and continuous improvement across all reactive support channels. This leader will bring structure, predictability, and operational discipline to a team managing thousands of support requests per month, while building the systems, processes, and tooling needed to scale efficiently. The focus of the role is to support execution and issue resolution, not renewals, expansion, or commercial ownership. This role reports to the SVP of Practice Growth and partners closely with Product, Account Management, and Sales leadership. At RxVantage we transform how medical practices engage with life sciences resources and expertise to improve patient care. Our platform intelligently connects healthcare providers with the precise life sciences experts that they need, when they need them. As a result, medical practices stay on the cutting edge of patient care without disrupting workflows. Trusted by more than tens of thousands of healthcare practitioners and all major life sciences companies, RxVantage has powered millions of educational exchanges between healthcare teams and life sciences companies. What you’ll be doing: • Team Leadership & Development Responsibilities, • Lead, mentor, and develop a high-performing Customer Support organization., • Establish a culture of ownership, accountability, and operational excellence., • Build and maintain onboarding, training, and certification programs to elevate technical proficiency and consistency., • Define clear roles, escalation paths, performance expectations, and career progression within Customer Support., • Equip front-line managers to run predictable day-to-day support operations while developing future leaders., • Customer Support Operations & Service Delivery Responsibilities, • Own end-to-end support operations across all reactive channels (ticketing, email, chat, phone)., • Standardize ticket intake, triage, prioritization, escalation, and resolution workflows., • Define and enforce SLAs, service level targets, and incident response procedures., • Monitor ticket volume, backlog health, aging, and response trends to ensure consistent service delivery., • Assess current-state processes, design future-state workflows, and implement operational improvements that reduce friction, eliminate redundancy, and support sustainable growth., • Drive operational rigor that balances speed, quality, and cost-to-serve., • Automation, Deflection & Issue Prevention Responsibilities, • Implement automation and AI-driven workflows to reduce repetitive and manual support work., • Develop and execute a knowledge base and self-service strategy that increases ticket deflection., • Analyze support data to identify recurring issues and partner with Product to eliminate root causes., • Shift the organization toward proactive issue prevention (reducing inbound demand), not proactive relationship management., • Continuously evaluate tools, workflows, and documentation to improve efficiency at scale., • Cross-Functional Collaboration, • Partner closely with Product to surface trends, defects, and usability issues impacting support volume and customer experience., • Collaborate with Sales to improve pre-sale expectation setting and post-sale support readiness., • Serve as the internal voice of support, advocating for product and process improvements that reduce customer friction., • Ensure clear escalation and communication paths for high-impact customer issues., • Performance Measurement & Reporting, • Establish and own Customer Support KPIs, including:, • SLA attainment, • First response and resolution times, • Backlog health and ticket aging, • Escalation rates, • CSAT and service quality indicators, • Ticket deflection and automation effectiveness, • Provide regular reporting to leadership on support performance, capacity, risks, and trends., • Pull, analyze, and interpret call data to identify trends, diagnose performance gaps, and drive staffing, coverage, and workflow decisions., • Use data to drive staffing models, prioritization, and continuous improvement initiatives. The ideal candidate: • 2-5 years of experience leading Customer Support or Technical Support teams in SaaS or technology environments., • Proven success running high-volume support operations with strong operational discipline., • Deep experience with ticketing platforms, automation tools, and support analytics., • Deep Proficiency in modern cloud-based phone systems (Zoom Phone or Similar); including call routing, tier or queue configuration, and reporting., • Demonstrated ability to improve efficiency, predictability, and customer experience simultaneously., • Strong operational and workflow leadership with a track record of applying prior best practices to improve efficiency, scalability, and consistency., • Strong leadership, communication, and change management skills., • Data-driven mindset with excellent analytical and problem-solving abilities., • Experience in MedTech or HealthTech a plus. Benefits: • Competitive Salary, • 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA, • Short-term and Long-term Disability, • Life Insurance, • 401k Matching, • Work from Anywhere within the US, • Flexible PTO, • 100% Paid Parental Leave, • Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period, • Charitable donation matching Location: Our “Work from Anywhere” philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country’s top talent and allow them to create an environment within the U.S. where they can do their best work. About Our Organization: At RxVantage, we're a small company with a big mission: to connect healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care. We’ve built a software platform that’s changing the way providers learn about the latest medical advancements and technologies. Every year, our platform powers over 1 million educational exchanges between medical practices and life science companies, making it easier for them to stay informed and provide better care. We have a proven product, a strong mission, and a passionate team. Now, we're looking for talented people to help us grow even more. If you're driven, eager to make an impact, and ready to be part of something meaningful, we want to hear from you! --- RxVantage is an equal opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.

As a Customer Service Agent you will be the first voice and trusted guide for the educators and administrators who rely on Riverside Insights every day, helping them resolve questions quickly so they can stay focused on the students they serve. At Riverside Insights, we work to grow the potential in every student, building research-backed assessments that help educators understand each learner's strengths and challenges. In this role, you make that mission tangible by ensuring every customer interaction is clear, responsive, and genuinely helpful. This role sits on our CX team and supports customers through phone, email, and ticket channels. You will resolve issues within established service-level agreements (SLAs), educate customers on platform features, and guide them toward self-service options like ecommerce ordering. Success in this role looks like steady ticket throughput, strong quality scores, and customers who feel supported and informed. • Resolve assigned customer support tickets within SLAs by prioritizing urgency and following clear resolution timelines., • Maintain steady daily ticket throughput while delivering positive, solution-focused service., • Adhere to assigned schedules and ensure full coverage of priority contact channels during peak hours., • Educate customers on new platform features, updates, and best practices, translating technical concepts into clear next steps., • Proactively guide customers toward ecommerce ordering and reinforce the benefits of self-service., • Review QA feedback and apply improvements to maintain strong quality scores., • Document tickets accurately and completely so that internal partners can pick up context without rework., • Participate actively in team and business unit meetings, contributing to a collaborative support culture., • Pursue ongoing professional development and apply new skills to improve customer satisfaction and resolution time., • Prior call center or customer service phone experience., • Strong professional communication skills, both oral and written., • Ability to multitask across systems, channels, and customer issues without losing accuracy., • Ability to meet deadlines and consistently hit daily ticket and coverage targets., • Proficiency with computers and standard support tools., • Reliable home internet with strong speed and stability for sustained phone and ticket work., • Strong time management, prioritization, and attention to detail., • Openness to QA feedback and a track record of acting on it., • Experience supporting customers in an education, edtech, or assessment-platform environment., • Familiarity with ticketing platforms (such as Salesforce Service Cloud, Zendesk, or similar)., • Experience guiding customers toward self-service or ecommerce purchasing options., • Comfort explaining technical platform features in plain, customer-friendly language., • Remote, • Travel 1–2 times a year for off-site team meetings or conference., • May require stationary positions (sitting or standing) for extended periods. The above statements describe the general nature and level of the work performed by people assigned to this work. This list does not cover all possible duties, tasks, or responsibilities. Riverside Insights may amend or change responsibilities to meet the needs of the business and organization as necessary. At Riverside Insights, achieving real results for students and educators is more than talk, it is what we do. As we grow, so will you, offering the chance to expand your skills on an ambitious, solution-focused team. Join us in making great work possible, where your well-being and dedication to making an impact go hand in hand. If you are ready for an ambitious, collaborative environment, Riverside is the place for you. • Medical, Dental, and Vision plans, • Company paid basic life and AD and D insurance, • Company paid long-term disability, • Paid Parental Leave, • Supplemental life insurance options, • Company paid Employee Assistance Program (EAP), • Retirement plan with discretionary company matching, • Flexible Spending Account (FSA) and Health Savings Account (HSA) options, • Premium subscription to Calm for employee and dependents, • 33 days of company paid time off (PTO, Holidays, Wellness Days), • Flexible work arrangements, • Tuition Reimbursement Program, • Company orientation and 30, 60, 90 Day Onboarding A reasonable estimate of the range for this position is $20-$21/HR USD. This compensation range is specific to the United States, and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal pay ranges; and market data or range parameters. Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! The Senior Integration Support Analyst role is part of our Product Support group, driving problem solving, product bug escalations, threat intelligence solutions support, and support of our product integrations You’ll be responsible for resolving client inquiries stemming from Recorded Future’s application portal and API, as well as providing guidance on product functionality. At the same time, you’ll be asked to work with our solutions engineering and product developer team in supporting our custom solutions for our customers using our various APIs, and partner integrations. We are also a global company, so the ability to travel to other Recorded Future offices for training is preferred. We have offices in London, England, Gothenburg, Sweden, and Dubai, UAE. We would be happy for this role to be based in any of those offices! What You'll Do: • Experience as a problem-solving expert handling security technology and products., • Experience occasionally mentoring less senior/more junior support groups, and adding centralized knowledge base solutions to assist the overall group in incident resolution, • A strong technical foundation in security and intelligence principles, as well as Saas platforms, • Passion for being out in the field working with both security professionals and business stakeholders to support cyber threat intelligence solutions and services., • The hunger and drive to succeed in a startup environment, • Front and back-end support of the Recorded Future web application interface, and API endpoints, • Support deployments of Recorded Future Threat Intelligence data in customer environments including SIEMs, TIPs, SOAR products, ticketing systems, and incident response tools, • Support productized integration solutions across a variety of enterprise security architectures, applications, and tools., • Manage multiple projects and tasks in a dynamic, fast-paced environment What You'll Bring : • You will have been providing extensive product support to end customers in a SaaS platform, with the ability to diagnose and address challenging application issues. The ability and experience of working independently and proactively is key, • Adequate work experience in information security, Cybersecurity, or Security Operations, • Demonstrated skills speaking technically and effectively with customers, analysts, and developers, • Solid foundation in basic network and internet protocols, • A+ / Network+ / Security+/ HDI-CSR certifications preferred, • Experience working with and supporting SIEMs (Splunk, QRadar, LogRhythm), and other security tools (TIPs, Vulnerability Management, Security Orchestration and Automation), • Experience with REST APIs, Python and JSON is a plus, • Experience utilizing ticket systems and associated workflows (Zendesk and JIRA is a plus), • Ability to work independently and proactively, • Strong problem solving and troubleshooting skills Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients. Want more info? _: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence , & _: What’s happening at Recorded Future _: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field _: History of Recorded Future _: Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at _ Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. We are looking for a Senior Customer Success Associate to spearhead our Digital Customer Success program. This is a role designed for someone who thrives on efficiency, technology, and problem-solving. You will be the primary point of contact for our SMB customer segment, using data-driven insights to manage customer health at scale. This position is primarily reactive and tech-led. You will leverage our CS platform (Planhat) and ticketing system (Zendesk) to ensure our customers are supported, healthy, and renewing their partnerships with us. • Digital Program Management: Manage a high volume of SMB customers primarily through "one-to-many" communication and tech-touch workflows., • Health Monitoring & Intervention: Proactively monitor customer health scores in Planhat. When usage drops or "red flags" appear, you’ll reach out to provide targeted guidance and get them back on track., • Reactive Support & Resolution: Act as the first line of defense for incoming customer inquiries via Zendesk, ensuring timely resolutions and a seamless experience., • Commercial Ownership: Manage the end-to-end renewal process for your portfolio, including contract negotiations and administrative processing to maintain high retention rates., • Product Advocacy: Act as a "Risk Cloud" expert, helping customers navigate the platform and providing feedback to our Product team based on common friction points found in customer interactions., • Cross-Functional Collaboration: Partner with Sales when you identify expansion opportunities, work with Support to escalate technical bugs, and relay customer feedback to Product as needed. Requirements • 2+ Years Experience: Ideal for someone early in their career with a background in Customer Support, Customer Success, Sales Development, or Account Management roles, • Tech Savvy: You aren't intimidated by new tools. Previous experience with Planhat, Zendesk, or Salesforce (or a strong desire to master them) is a huge plus., • Exceptional Multi-tasking: You can juggle a high volume of emails and tickets without letting details slip through the cracks., • Commercial Mindset: You are comfortable discussing contracts and renewals; you view retention and expansion as key metrics of success., • Clear Communicator: Whether it’s a quick email response or a renewal call, you can explain complex GRC concepts in a simple, friendly way. Curiosity: A drive to understand the "why" behind customer health data and a passion for helping users find value in SaaS product The anticipated on-target earnings range for the role is $88,000- $100,000 per year + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit _ to learn about our latest recognition. Learn more about our culture _. Excited about LogicGate but not familiar with GRC? • GRC stands for Governance, Risk, and Compliance, • GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law., • The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

At TixTrack, we support our clients by creating superior ticketing and technology products for performing arts institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Theatre District in New York City, we are a growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we "role". We are building the platform that powers the performing arts; not just ticketing, but ticket protection, parking, CRM, donations, memberships, and martech, all integrated into a single ecosystem. The Senior Product Manager for Partners and Integrations will own the product delivery for this expanding surface area. This is a new role on a new team, and the first dedicated PM for our integrations and API platform. You will be responsible for ensuring our API achieves full parity with our consumer white-label ordering platform, that it is scalable, reliable, and secure, and that our growing roster of integration partners can build on it with confidence. You'll partner deeply with Engineering and Design, while shaping the strategy for how third-party products connect to Nliven. Reporting to the VP, Product, this is a high-leverage individual contributor role for someone who is equal parts platform thinker and execution-focused PM. This position is full-time and fully remote. Candidates must be located within one of the following states: California, Colorado, Connecticut, Florida, Louisiana, Minnesota, New Jersey, New York, North Carolina, South Carolina, Oregon, Texas, Virginia or Wisconsin. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. The Platform Builder: You think in systems, not just features. You understand that an API is a product, and you obsess over the developer experience, reliability, and extensibility that make a platform thrive. The Bridge: You are fluent in both business and technical conversations. You can discuss webhook payloads and data contracts with engineers in the morning and integration strategy with leadership in the afternoon. The Pioneer: You are energized, not intimidated, by building something from scratch. You've stood up a new product area, team, or discipline before and know how to create structure without bureaucracy. The Closer: You don't just write roadmaps, you ship. You have a track record of driving integrations or platform features from concept through launch in a B2B SaaS environment. Own the API as a product. Drive the strategy to bring our API to full parity with our consumer white-label ordering platform, ensuring partners and integrators have access to the same capabilities as our native experience. Ensure platform reliability and scale. Partner with Engineering to define and monitor standards for API performance, security, and uptime. Treat infrastructure quality as a feature our partners and their customers feel. Launch and expand integrations. Lead the product lifecycle for new integrations across our ecosystem — CRM, donations, memberships, ticket protection, parking, martech — from discovery through delivery. Become the expert on our competitive landscape. Analyze the functional gaps between Nliven and key competitors in the enterprise performing arts space (e.g., Tessitura, AudienceView) to inform a winning integration strategy. Shape the partner ecosystem strategy. Define how third-party products connect to Nliven, evaluate new integration opportunities, and build the frameworks that let our partner roster scale. Drive data-informed decisions. Establish KPIs for integration adoption, API reliability, and partner satisfaction. Use market data, customer insights, and usage analytics to guide what we build and in what order. Collaborate deeply with Engineering and Design. Work hands-on with your cross-functional team to write clear PRDs, iterate on prototypes, and ensure smooth execution from concept to launch. Be the voice of our integration customers. Work directly with clients and partners to understand their challenges, gather feedback, and translate those insights into product requirements that solve real problems. Align with the broader product roadmap. Collaborate with the VP of Product, senior management, and peers across Product, Sales, and Customer Success to ensure the integrations roadmap supports TixTrack's long-term vision. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. Minimum Requirements Four or more years of proven experience in product management, with a focus on APIs, platform products, integrations, or developer-facing tools. Experience in a B2B SaaS environment, with a strong understanding of B2B or B2B2C platforms. Technical fluency: you can discuss APIs, webhooks, data flows, and system architecture with engineering teams and make informed trade-off decisions. Demonstrated success launching integrations or platform features from concept through delivery. Understanding of product management principles, methodologies, and best practices. Preferred Experience in ticketing, live events, or performing arts technology. Experience with consumer-facing products and/or mobile applications. Experience standing up a new product area or team. Essential Skills Strong oral and written communication skills. Ability to work independently, managing multiple projects and deadlines. Strong analytical, decision-making, and creative problem-solving skills. Strong attention to detail. Ability to work cross-functionally and collaborate well with other teams. Excellent organizational, leadership, and time management skills. Microsoft Office Google Suite Slack Zendesk Jira Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. Base annual salary range of $140,000 to $165,000, commensurate with experience Eligibility for annual bonus based on performance and company success 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) Company-paid life insurance Traditional and Roth 401k plans Paid parental leave Learning & development opportunities with company reimbursement for eligible educational expenses Working abroad opportunities Volunteer days off Flexible scheduling Up to $300 reimbursement for initial equipment to set up hybrid work environment Generous PTO and holiday schedule Remote work environment _ _ _ Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing _.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. About This Role: Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. What You’ll Be Working On: • Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+)., • On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues., • Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools., • Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing., • Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery., • Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures., • Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs). What You’ll Bring to the Team: • Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience., • Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments., • Version Control: Proficiency with Git for code management and collaboration., • Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments., • Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)., • Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)., • Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations., • HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN). Bonus Points: • Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator., • Cloud Expertise: Deep understanding of specific cloud platforms and services., • Automation Skills: Experience with automation tools and scripting languages., • Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions., • Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues., • Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology. Benefits: • Industry competitive pay, • Restricted Stock Units in a fast growing, well-funded technology company, • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents, • Employer contributions to HSA accounts, • Paid Parental Leave, • Paid life insurance, short-term and long-term disability, • Teladoc, • 401(k) with a 100% match up to 4% of salary, • Generous paid time off and holiday schedule, • Cell phone reimbursement, • Tuition reimbursement, • Subscription to the Calm app, • MetLife Legal, • Company paid commuter benefit; $300 per pay period Compensation: Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Benefits found in job post Medical insurance, 401(k), Commuter benefits, Vision insurance, Dental insurance, Pension plan, Tuition assistance Requirements added by the job poster • Working in an onsite setting

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle. We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle. Your Role and Impact As a Product Support Specialist, you will be the first point of contact for HYPR customers when a support issue occurs. A strong customer centric mindset is a critical success factor for the role. You will be actively engaged with our ticketing and call center systems. You will triage and attempt to resolve customer reported issues at the first point of contact. You will help to coordinate solutions by involving appropriate support teams or internal resources and escalating when appropriate. Being an operational and process-based person, you always look for situations where customer experience could be enhanced/improved and offer recommendations to enhance/improve our customer’s experience. Key Responsibilities • Actively answer calls and respond to tickets during your assigned shift, • Provide Tier 1 product support for HYPR customers, • Handle incoming calls, tickets and system alerts; monitor and triage incoming requests via ticket queues, • Assist users by providing product support via HYPR’s phone and ticket systems, • Leverage internal teams to provide next level support, • Identify potential larger issues in real-time, • Keep support management updated on trending issues, • Look for potential situations in which an improvement in process efficiency or customer experience is possible Requirements • Must have call center experience, triage and technical troubleshooting skills, • Degree/Certification or equivalent practical experience, • Two plus years of experience working in a Support/Service/Help Desk/Call Center Role, • Ability to clearly communicate with customers while demonstrating a positive attitude, self-control and empathy all while leading to resolution of the customer’s issue, • Excellent analytical, organizational, interpersonal and teamwork skills, • Ability to adjust quickly to changing priorities and make quick decisions with available information., • High-level triage and troubleshooting skills, • Outstanding customer service, prioritization, multitasking, communication, and leadership skills, • Ability to troubleshoot and think outside the box when needed, • Basic understanding of Windows and Mac operating Systems, • Basic understanding of networking concepts (DNS, HTTP, IP, etc), • Ability to review mobile, computer, server logs and determine where the issue resides, • Ability to troubleshoot workstation (Windows & Mac) and mobile computing (iOS & Android) environments, • Knowledge of SaaS and cloud computing infrastructure, • Eligible to work in the US Note: H1B/Visa support is not currently available for this specific position. HYPR is an Equal Opportunity Employer. Salary: $60,000 - $75,000 (USD) Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including location, qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors.

SmarterDx, a company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at . SmarterDx is seeking an Operations Associate to help optimize internal processes and partner with Customer Success Managers to better support our clients. Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will develop new processes or optimize existing processes that have a direct impact on their experience with our applications. You will partner with our Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to develop and implement processes. This role is fully remote within the US • Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues, • Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts, • Serves as a thought partner to CS Operations Managers and other teams when addressing nuanced client requests, • Proactively documents and trains the Customer Success team on new or updated processes, • Leverages SQL to complete back-end queries to effectively triage complex customer issues, • 5+ years experience in customer service or project management roles, preferably in healthcare technology or SaaS organization, • 3+ years of experience creating and optimizing standard operational procedures, • Must have strong experience in at least one of the following:, • Technical troubleshooting and problem-solving using SQL, • Experience with clinical documentation improvement (CDI) software or related healthcare applications, • Experience at a startup or healthcare company, • Excellent communication skills, with the ability to work comfortably with technical and clinical teams, • Flexible team player with a strong ability to adapt to changing priorities and department goals, • Strong empathy and patience, with a genuine desire to help colleagues and customers succeed, • Well-versed in Jira or similar ticketing tools (e.g., Zendesk, ServiceNow) for issue tracking, workflow management, and operational support, • Ability to quickly learn and adapt to new technologies and processes, • Excellent time management and prioritization skills in a remote environment, • Proactive approach to identifying and resolving potential issues before they escalate $100,000 - $120,000 salary #LI-Remote • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan., • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents., • Remote-First Team – Work from anywhere in the U.S., • Unlimited PTO & 10 Holidays – So you can relax and recharge., • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match., • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters., • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Our client, a global market leader, is looking for an Executive Support Specialist. The Executive Support Specialist responsibilities include providing technical on-site and remote support to executive and corporate users. This position will report to the IT Infrastructure Manager Job Responsibilities: -Promptly respond to corporate technology support issues on-site and remotely -Work closely with the escalated IT Support tiers within the organization to provide technical support for executive issues, ensuring assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives -Ensure outstanding incidents and requests are regularly updated to reflect the current status -Maintain confidentially and privacy in all dealings with executives -Ensure that Operational Level and Service Level Objectives are adhered to at all times -Maintain an up-to-date level of knowledge with regards to technology, in particular security policies and company standards -Document actions, alterations, and procedures to ensure an accurate and accessible record of the current state of the system in the Service Now ticketing system -Assist other members of the Executive Support Specialist team or any other IT team when appropriate to complete tasks in the necessary timescale -Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions and to support problem-solving -Manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality, within the context of the objectives supplied by the manager -Communicate the progress of investigations and planned solutions to executive and corporate customers, managing their level of expectation and increasing their understanding of company desktop technology -Liaise with colleagues, utilizing their expertise to solve more complex problems or pass on responsibility to the appropriate support team member -Continuously assess and communicate the possibility for improvement in support practices -The support of mobile devices including iPhone, iPad, iPod, Android, and Windows laptops and desktops -Audio, visual system setup, and support in corporate business environments -Network configuration and problem-solving in Windows, Apple, and Citrix environments (wired and wireless -Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking, and audio/video -Provide onsite support at executives’ home offices as needed concerning network and desktop services -Maintain asset management of end-user devices (mobile, desktops, and laptops) -Any other duties as assigne Job Skills: -Minimum of 1 years experience with executive-level IT support in an enterprise corporate setting in an onsite and remote capacity -Ability to work with little or no supervision from the direct manager -Ability to work in a fast-paced, highly technical environment -Excellent verbal and written communication skills -College degree in Computer Science or related field -Experience working in a team-based collaborative work atmosphere -Willing and able to travel approximately 10-20% of the time -Must be available during the core working hours of the team and occasionally during off-hours to assist with deployments and other emergency items -The ability to deal politely and professionally with customers and/or coworkers -The ability to manage several tasks at once to meet deadlines -The ability to use a computer to communicate, create, and access information _

ABOUT VICTORY LIVE Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment. THE POSITION As Head of Engineering, you will own the technical delivery, organizational health, and engineering culture at Victory Live. You'll lead a multi-disciplinary team spanning product engineering, platform, and distributed ops and serve as a critical partner to the COO and Product leadership as we scale our marketplace, distribution integrations, and venue technology. This is a seat at the leadership table. You'll shape how we build, not just what we build. RESPONSIBILITIES • Lead and grow a team of engineers across web, mobile, platform, and API domains, including both onshore and distributed offshore teams., • Define and execute the strategy for AI enablement within the engineering organization, driving the adoption of AI-assisted tools and workflows to enhance developer productivity and code quality., • Lead the organizational and technical transition of existing teams toward AI-assisted engineering practices, including code generation, automated testing, and accelerated CI/CD pipelines., • Own engineering execution: delivery cadence, incident management, release quality, and regression reduction., • Drive architectural decisions across VL1 (our core platform), marketplace distribution integrations, and partner-facing APIs., • Partner with Product and Operations to define the roadmap and ensure technical strategy aligns with business priorities., • Build and reinforce an engineering culture that values accountability, observability, and customer outcomes, not just velocity., • Lead technical evaluation for partnerships and acquisitions, including third-party platform integrations and white-label solutions., • Serve as the engineering owner for strategic initiatives, coordinating across internal teams, distribution partners, and venue clients., • Develop direct reports into senior contributors and future leads; create clear growth paths across the engineering org. REQUIREMENTS • 10+ years in software engineering, with 5+ years in an engineering management or leadership role., • Experience leading distributed or multi-functional teams at a growth-stage company., • Proven experience introducing and scaling AI/ML tooling (e.g., code assistants, testing copilots) into production engineering workflows., • Demonstrated ability to lead organizational change and train/mentor existing teams through a transition to AI-assisted development practices., • Track record of improving engineering quality; fewer incidents, faster recovery, more reliable releases., • Strong technical depth in API design, backend systems, and platform architecture., • Ability to evaluate build vs. buy vs. partner decisions with clear-eyed risk assessment., • Strong communicator: comfortable bridging engineering and executive stakeholders., • Comfort with ambiguity and a bias toward structured execution over analysis paralysis., • Collaborative operator who earns trust quickly with both ICs and leadership. PREFERRED QUALIFICATIONS • Background in live events, sports, entertainment, or high-transaction consumer platforms., • Familiarity with Jira/Atlassian tooling, Zendesk integrations, or ticket distribution APIs., • Experience managing teams through large-scale live events with hard deadlines (sports, concerts, festivals)., • Prior involvement in M&A technical diligence or integration scoping., • Experience working in marketplace, ticketing, e-commerce, or two-sided platform environments., • Skilled at managing offshore or distributed team structures for cost efficiency without quality tradeoff. OUR STACK & WAYS OF WORKING • Jira / Atlassian, • Anthropic / Claude Code, • REST APIs, • Marketplace integrations, • Mobile & web engineering, • Distributed teams, • Agile / sprint cadences, • Incident management, • Ticketing & inventory systems WHY VICTORY LIVE • You'll lead engineering at a company processing real scale with millions of tickets, hundreds of venues, and many of the largest teams and events in the world., • Lean leadership team means your decisions matter and move fast., • We're building infrastructure that live events runs on; every release has stakes, and every improvement is felt by real fans., • Collaborative culture with high expectations and low tolerance for politics. Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.

Position Summary: Remote / Onsite support of our clients and their systems including installation of hardware, software, and general troubleshooting, consulting, and support services. Responsible for maintaining client systems and networks in conjunction with other team members. Project management of larger implementations that may require the support of other technicians within PTSI and coordination with customer. Supporting the sales team by helping to develop quotes for hardware, software and network projects as needed in a timely manner. Required Skills & Experience: Education: Degree in a technical discipline plus employment experience, preferred. Years of experience (Preferred): At least 2 years of experience as a Help Desk, field technician, or related role in the support and management of network systems. MSP (managed service provider) or field experience preferred. Desired Skills: General Networking / IT Skills: • Configure and maintain the network to ensure reliable connectivity and data integrity via the use of best practices., • Install and support network components including routers, switches, firewalls, backup systems, Network area storage, end-user workstations, printers, peripheral devices, and other associated hardware and software., • Monitor and test network performance and troubleshoot any performance issues., • Pulling Cat 5-6 cables to install network cabling, able to work with hands., • Adding peripherals: Mounting TV’s, monitors, keyboard, and CPU mounts on the wall., • Configure and maintain the network to ensure reliable connectivity and data integrity via the use of best practices., • Monitor and test network performance and troubleshoot performance issues., • Monitor, test, and document network hardware configurations, security settings, processes, policy compliance, backup procedures, and other activities. Systems Administrator Skills: • Active Directory (User Management, Group Policies), • OS: Microsoft, Apple, • Back-Ups: Maintain, test, and update the data backup systems, archiving, and disaster recovery plan., • Virtualization: VMware, Hyper-V preferred, • Office 365 Administration / Management, • Multi-Factor Authentication administration/Management, • Email Systems (Office 365), • MDM / Mobile Device Management Help Desk: • Troubleshooting: Provide end-user technical support to clients over the phone or onsite, • Troubleshooting: OS and application issues over the phone or onsite, • Ticketing systems: Working knowledge of ticketing systems Certifications (a plus, but not required): Microsoft, CCNA, NETWORK+, A+, Security +, etc. • Desired Experience working at an MSP (not required) Other Requirements: • Strong customer service skills, • Strong technical aptitude., • Desire to Learn / Grow, • Able to lift 50lbs. Compensation: $55,000.00 - $70,000.00 per year Progress Technology Solutions, inc (PTSI) was established in 2001. Over the past 20 years, we have grown to be one of the most reliable IT company – providing IT services in NYC and now around the world. We are proud to have numerous clients in a diverse set of fields. After eight successful years in Florida, PTSI expanded to the Northeast. Progress became a strong force in the IT industry with the July 23, 2008 opening of its New York City office. Global Health Strategies, The Enterprise, Goldman Sachs and many others have already chosen to engage our services.

Summary We are looking for a hands-on Senior Data Engineer with experience building scalable ETL and data platforms in modern cloud environments. In this role, you will help design and implement the next generation of our data pipelines, enabling our platform to process and analyze growing volumes of ticketing, market, and consumer data. Our existing pipelines contain significant domain expertise and business logic that power our analytics platform. You will work to translate and evolve this logic into a scalable, maintainable architecture using modern engineering practices. This is a high-impact role with significant ownership over how data moves through our platform and supports the machine learning systems that drive our products. Job Function • Design and implement the next generation of our core data pipelines, • Translate existing pipeline logic into a clean, maintainable architecture, • Develop data pipelines in Python using modern best practices, • Improve pipeline observability, logging, and failure recovery, • Work with AWS services such as S3, Lambda, ECS, RDS, and/or Redshift, • Design and implement data validation, monitoring, and alerting, • Collaborate closely with leadership to define the future data architecture, • Document pipeline design and operational workflows Our Tech Stack • Python, • Apache Airflow, • AWS (S3, ECS, Lambda, RDS, Redshift), • Docker, • PostgreSQL What Success Looks Like • By the end of the engagement, you will have helped us:, • Deliver the next generation of our core ETL pipelines with a scalable and maintainable architecture, • Implement robust data validation, monitoring and observability across the data platform, • Enhance pipeline reliability, performance and operational visibility Required Experience • 7+ years of software or data engineering experience, • Proven experience designing and building ETL/data pipelines from scratch, • Strong expertise with Python for data engineering, • Deep familiarity with AWS data infrastructure, • Experience building production-grade pipelines with logging, monitoring, and error handling Nice to Have • Experience evolving existing data pipelines into scalable, production-grade data platforms, • Experience designing data quality / validation frameworks, • Familiarity with data observability and SLAs, • Experience with analytics or sports data, • Experience working in startup or small team environments Why This Role Is Interesting • High ownership and architectural influence, • Work directly with engineering leadership, • Small team with fast decision making, • Potential to convert to a full-time leadership role

What You Own Manage a queue of incoming support-related requests and work with your team to prioritize tasks. Respond to and action on issues, questions, and configuration needs from customers and internal members of the Success team, providing front-line support via email, support ticketing, and Zoom meetings. Working with internal stakeholders to assess, prioritize, and mitigate issues, who might look like customer success managers, engineers, or fellow team members Attend virtual meetings with customers to analyze, troubleshoot, and diagnose problems Maintain proactive, engaged ownership and awareness throughout your daily workflow. Keep customers informed of the status of their open support requests Identify, report, and document patterns and feedback on incoming requests and questions, providing useful data to inform the broader Jellyfish organization. Assist in creating documentation and KB to better serve our internal and external customers. Develop and maintain a deep understanding of both the Jellyfish Platform and our customers' specific needs. Work with the team to improve internal processes and pursue side projects that increase efficiency. Technical and Professional experience Technical support foundation: prior hands-on support experience with strong logical triage and debugging skills Resourceful problem solver: detail-oriented and creative in using available tools and information to identify solutions. Triage expertise: rapidly assesses issues, follows the right process, stabilizes impact, communicates to key stakeholders, prevents escalation, documents actions, and drives both immediate workarounds and long-term resolution Self-starter: highly self-motivated with strong queue management and prioritization skills. Customer and escalation management: able to manage multiple customer priorities at once, communicate promptly, and effectively use escalation workflows when needed. AI fluency: experience using AI tools to craft effective prompts, validate outputs, extract key information, and apply insights in practical work across multiple projects. People Experience You are a people person, able to maintain a calm demeanor with any stakeholder, either internal or external, establishing rapport at every step Strong verbal and written communication skills. Willing to dig in and help colleagues or customers alike solve problems with an empathetic extrapolation of key information Foundational Technical Skillset Direct experience with Jira and Git services and workflows, as well as a structural understanding of the basic software development lifecycle (SDLC) Understand the functionality of REST APIs (CRUD), credential authorization, how to traverse JSON blobs, ETLs, and have a desire to expand knowledge. Knowledgeable of HTTP and potential causes of its response codes within web services. Understanding of bash commands and comfortable navigating via Terminal Experience diving into a Postgres database, utilizing Python-esque queries. Basic understanding of AWS Cloud Services Nice to Have Familiarity with reading and writing Python Knowledge of the Django Python framework or other ORMs A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must. Occasional travel may be required. Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. Let’s talk about us! This is all about you, but you want to know a little about us. _ enables leaders to effectively build AI-integrated engineering teams, align engineering decisions with business initiatives and deliver the right software efficiently and on time. AI tools alone won’t transform your org—Jellyfish shows you what’s working, what’s not, and how to build high-performing teams that know how to use AI the right way.