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Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Training & development, • Tuition assistance SILTT is searching for a dynamic and highly motivated Network Operations Center (NOC) Operator. This position is an entry-to-intermediate level operations role responsible for continuous network monitoring, alert triage, and first-line incident response within a 24x7x365 Network Operations Center as Tier I support. This position ensures proactive detection and initial troubleshooting of events affecting network and service performance. Working closely with Level II/Level III operators and Incident Managers, the Tier I Operator executes escalation protocols, documents incident details, and supports restoration efforts to maintain SLA compliance and customer satisfaction. This role provides an ideal foundation for advancement into higher technical and operational leadership positions within the NOC organization. If you are excited by the opportunity to join our team as a NOC Operator, we encourage you to apply today! WHO WE ARE: At SILTT were pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges. We always deliver results (spelled re-SILTTs)! WHY SILTT? At SILTT, objective-driven means first being people-driven. As a small business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. Thats why we believe in offering paid healthcare, ultra-competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance. A CALL TO ACTION: As we charge ahead in the competitive world of technology and sustainment, we need a dedicated NOC Operator to support our current and future projects. This critical position will collaborate with fellow SILTT teammates and stakeholders. As we staff up to support a new program, this NOC Operator will have the opportunity to be on the ground floor and help define the trajectory of our future! A DAY IN THE LIFE: In this role, you will support a high-impact Network Operations Center that forms the backbone of enterprise service delivery. This role provides the opportunity to support NOC best practices and shape a world-class operations culture that scales while maintaining customer trust and operational excellence. Key responsibilities include, but are not limited to: • Monitoring and Alert Management:, • Monitor network, system, and application alerts using enterprise NMS and ITSM tools (e.g., SolarWinds, LogicMonitor, ServiceNow)., • Validate, correlate, and prioritize alarms to identify true events requiring action., • Perform initial triage to isolate fault domains (device, circuit, or application)., • Acknowledge, log, and categorize incidents per defined ITIL and SLA workflows. 2. Incident Handling and Escalation:, • Create and update incident tickets accurately and promptly within SLA timelines., • Execute predefined troubleshooting steps or scripts for recurring alerts., • Escalate incidents to Level II/III Operators or vendors when issues exceed standard resolution scope., • Communicate incident status and handover details clearly during shift transitions. 3. Operational Support and Maintenance:, • Support scheduled maintenance by monitoring change windows and identifying post-change anomalies., • Assist in validation testing following upgrades or configuration adjustments., • Participate in network testing, inventory audits, and patching activities as directed. 4. Documentation and Knowledge Management:, • Maintain accurate runbook updates and contribute to troubleshooting documentation., • Report recurring alert patterns, false positives, and opportunities for tool optimization., • Assist in maintaining asset and circuit inventory accuracy within CMDB systems. 5. Training and Team Collaboration:, • Participate in onboarding and cross-training programs for technical skills development., • Collaborate with other NOC teams (Facilities, Security, Change, Incident) to ensure integrated operations., • Adhere to all NOC policies for security, access control, and data handling.BASIC QUALIFICATIONS:, • Associates or Bachelors degree in Information Technology, Networking, or related field preferred., • BICSI certified Installer 1 or 2 (INST1, INSTC, INSTF) or Technician (TECH) preferred, other BICSI or equivalent certifications will be considered., • 0-4 years of experience in network monitoring, help desk, or IT operations environment., • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPNs)., • Familiarity with monitoring platforms (SolarWinds, LogicMonitor, PRTG, Nagios) and ticketing systems (ServiceNow, Remedy, Jira)., • Strong communication, attention to detail, and documentation skills., • Certifications: CompTIA Network + preferred; CCENT, ITIL v4 Foundation desired., • Ability to work flexible hours, including nights, weekends, and holidays in a rotating 24x7 schedule.SKILLS & COMPETENCIES:, • Event Monitoring and Alert Triage, • First-Line Troubleshooting and Escalation, • Documentation and Communication Discipline, • Shift Coordination and Teamwork, • Continuous Learning and Process AdherenceWORK LOCATION: The work associated with this role is expected to be performed on-site at our San Diego Area location, though some travel may be required for periodic support as needed.

Job Description Specific Responsibilities include: • Provide World Class Client Service to Merchants via inbound phone calls and email., • Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations, • Answer merchant questions and resolves customer support problems and troubleshooting., • Escalate tickets to Managers or technicians as needed., • Providing professional support to internal employees., • Taking ownership of tasks and delivery, • Managing and prioritizing multiple customer issues at the same time, • Troubleshooting customer issues and providing accurate solutions, • Maintaining composure in unfamiliar or stressful situations, • Managing multiple internal systems and products, • Excellent communication skills, • Thoroughly describe and document work using our call ticketing system, • Ensure up to date status of each issue., • Develop and maintain a knowledge base of the evolving products and services, • Previous experience in customer service, sales, or other related fields, • Ability to build rapport with clients, • Ability to prioritize and multitask, • Positive and professional demeanor • $26 - $30 per hour, • Paid Vacation -25 Hours per week Company DescriptionWe are a leading credit card processing company doing business around the country.We are a leading credit card processing company doing business around the country.

Job Description Overview We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols. Key Responsibilities • Provide front-line technical support via phone, email, and in person, • Install, configure, and maintain workstations, laptops, and peripheral devices, • Troubleshoot user access issues related to CAC, Active Directory, and network permissions, • Support patch management, antivirus, and STIG compliance tasks, • Assist in imaging systems and software deployment using tools like SCCM or MDT, • Maintain inventory of IT assets and support lifecycle management, • Escalate unresolved issues to higher-level system administrators or network teams, • Log all support interactions in the ticketing system and track resolution status, • U.S. Citizenship and Secret clearance or eligibility, • Associate's degree in IT, Computer Science, or related field (Bachelor's preferred), • 3+ years of experience providing user and desktop support in a DoD or secure environment, • Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting, • Familiarity with DoD security policies, including RMF and DISA STIGs, • Security+ certification required Additional Preferred Qualifications • Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks, • Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems, • Experience with DoD user account provisioning and revocation procedures, • Familiarity with VDI environments (e.g., Citrix, VMware Horizon), • ITIL v4 Foundation certification, • Experience working in a SIPR/NIPR dual-environment support role, • Strong communication skills and ability to support non-technical users

Requirements: • 2+ years of experience in Network Engineering, • Wireless experience including Wi-Fi Standards: IEEE 802.11 a/b/g/n/ac/ax (Wi-Fi 6/6E), and emerging Wi-Fi 7,Cellular: LTE, 5G NR, Bluetooth, Zigbee, LoRaWAN: For IoT and short-range wireless, MIMO & Beamforming: Advanced antenna technologies for modern Wi-Fi., • Experience with ROTOCOL Suite like MAC layer, management frames, roaming protocols, • Experience with DHCP, DNS, ARP, • Experience with QoS and Voice over Wi-Fi, • Experience working in an enterprise background, • Controller platforms - need experience with at least one (Cisco WLC, Aruba Mobility Controllers, Meraki Dashboard, Juniper Mist), • Experience of monitoring & management: SolarWinds (preferred), NetSpot, PRTG., • Knowledge of Spectrum Analysis, • Great customer support and communication Plus • Distributed Antenna System, • Proficiency with Palo Alto technologies, including Panorama Administration, Firewall Administration, • Juniper Mist experience with AI tools, • Wireless Survey Tools - Ekahau, iBwave, AirMagnet, • Familiarity and experience with Cisco routers (IOS 12.x) including RIP, OSPF, EIGRP, NAT/PAT Day to Day: Insight Global is looking for a Network Engineer with a wireless background for one of our large healthcare clients. This individual will be looking at wireless tickets and requests through their ticketing system cue. This person is customer facing and will be calling customers and assisting them with wireless network issues and helping troubleshoot. They will also be working on several projects including looking at several wireless areas of the hospital that may have low signal and need to be reassessed. Also, they will continue to monitor wireless enterprise and make recommendations for changes following the change management process to provide the best wireless experience.

Salary: $56,118 - 74,609 per year Requirements: • Extensive experience in technical support or desktop support roles focusing on exceptional customer service, • Strong comprehension of networking concepts including LAN configuration, VPN setup, firewalls, and network security protocols, • Familiarity with hardware components and troubleshooting methodologies for desktops and laptops, • Capability to convey intricate technical information clearly to non-technical individuals, • Experience with IT infrastructure aspects such as switches, routers, BMC Remedy ticketing system, or OS updates is a plus, • Excellent problem-solving abilities paired with a proactive approach to quickly and effectively resolve issues Responsibilities:, • Respond swiftly to user inquiries through help desk tickets, phone calls, or emails, delivering outstanding customer support with enthusiasm and professionalism, • Diagnose and resolve hardware and software issues across various operating systems including Windows, macOS, and Linux, • Maintain computer hardware components such as desktops, laptops, printers, and peripherals to guarantee optimal functionality, • Configure and assist with network connectivity, encompassing LAN, VPN, firewalls, and other network devices, • Contribute to IT infrastructure upkeep, including server management, OS updates, and security patches, • Utilize incident management systems like BMC Remedy, ServiceNow, or Jira to document problems, track their resolution, and communicate updates effectively, • Collaborate with cross-departmental teams to address intricate technical challenges related to software issues, hardware management, or network operations Technologies:, • Hardware, • Support, • JIRA, • LAN, • Linux, • macOS, • Network, • Security, • ServiceNow, • VPN We are excited to invite a driven and proactive Technical Support Engineer to join our forward-thinking IT team. In this role, you will serve as the first line of support, helping users with technical difficulties across diverse platforms and systems. Your energetic approach and deep technical knowledge will contribute to the seamless performance of our IT infrastructure, allowing our organization to function efficiently and effectively. This position presents a thrilling chance to enhance your skills in a dynamic environment while making a significant impact on daily business operations. We offer full-time and part-time positions with competitive pay ranging from $26.98 to $35.87 per hour, alongside benefits including dental insurance, health insurance, and paid time off. Your workplace will involve travel to various locations. last updated 51 week of 2025

Job Description Overview Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part of a high-energy, customer-focused team that handles inbound sales, customer support, and service activation for our residential and small business customers. As the first point of contact, the CSAR plays a critical role in delivering an exceptional experience to both prospective and existing customers. In addition to supporting sales and billing inquiries, this role also includes technical support and troubleshooting responsibilities, specifically for our fiber optic internet and VoIP services. Key Responsibilities * Deliver exceptional customer service via phone, email, and in person, serving as the front line for all inquiries. * Support customers through the activation and provisioning of fiber internet and VoIP phone services. * Handle technical troubleshooting for fiber-related connectivity issues, including: * Diagnosing ONT (Optical Network Terminal) and modem/router connectivity problems. * Assisting with Wi-Fi performance and configuration (SSID/password, device connectivity). * Walking customers through basic hardware resets and physical connection checks. * Identifying and escalating advanced network issues to Tier 2 support or field technicians. * Ensure first-call resolution by thoroughly addressing both technical and non-technical customer concerns. * Process service requests, including moves, adds, changes, and cancellations, using the network management system (e.g., Calix, SMx, etc.). * Assist with billing inquiries, payments, and plan adjustments while ensuring account accuracy. * Promote and upsell Wyyerd Fiber services by identifying customer needs and recommending appropriate packages. * Document customer interactions accurately within CRM and ticketing systems. * Maintain up-to-date knowledge of Wyyerd Fiber’s network, services, and troubleshooting protocols. Qualifications & Experience * 2+ years of customer service experience, preferably in a telecom or ISP environment. * Strong understanding of home networking setups including Wi-Fi , device connectivity, and speed management. * Experience using ticketing systems and customer management platforms. * Comfortable with the Google Workspace (Gmail, Docs, Sheets, etc.). * Typing speed of 40+ words per minute. * High school diploma or equivalent required; additional technical training or certifications are a plus. * Strong interpersonal and communication skills. * Ability to troubleshoot, think critically, and adapt to dynamic situations. * Must enjoy helping people and solving problems in a fast-paced environment. Preferred Skills (Not Required but a Plus) * Experience supporting VoIP phone services. * Familiarity with network diagnostic tools (e.g., ping, speed test). * Understanding of fiber optic internet, networking concepts, and home networking equipment (ONTs, routers, mesh systems, etc.). Why Wyyerd Fiber? At Wyyerd, we’re building a better internet — one that’s faster, more reliable, and customer-first. As part of our growing team, you’ll be on the front lines of transforming how people connect, work, and live. Join us and be part of the fiber future.

Job DescriptionDescription: Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: As a member of the Managed Operations Center, the Customer Support Representative, Level 2, will leverage entry-level technical support knowledge to provide superior customer service to managed services clients and basic troubleshooting/ticket resolution within a 24/7/365 helpdesk environment, working from Managed Solution headquarters or remotely. Customer Support Representatives, Level 2, are responsible for the following... • Answers incoming help desk inquiries via phone and email, providing a positive first impression of our company., • Uses entry-level technical skills and company processes/client service level agreements to prioritize the urgency of each inquiry., • Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to the appropriate team member for resolution., • Monitoring ticket boards for status and managing assignments to ensure tickets are responded to by Technical Support Specialists within the appropriate timeframe for each ticket’s priority level, communicating with the appropriate parties and performing follow-up actions to ensure tickets move timely through the resolution process., • The first priority for the Customer Support Representative, Level 2, is answering incoming calls to generate tickets; however, after initial training and as time and skill levels allow, CSR2s will work to resolve Level 1 tickets and escalate as appropriate per position guidelines., • Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients., • Documenting client communication and resolution efforts via internal ticketing system., • Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments., • Maintaining compliance with all company policies and procedures., • Other related responsibilities as assigned. Requirements: Education and Work Experience Requirements: • An associate’s or bachelor’s degree in computer science or related field plus 3+ years of entry-level troubleshooting experience (networking, server/OS, desktop, virtualization). Equivalent combinations of education and/or experience will be considered., • Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members., • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment., • Demonstrated history of taking ownership/accountability of assigned tasks., • Excellent oral and written English communication skills., • Microsoft or other technical certifications highly desired. Passion or interest in career progression in Information Technology Services preferred., • Entry-level understanding of technology concepts and troubleshooting (networking, server/OS, desktop, virtualization) required. Demonstrated ability to perform basic troubleshooting of desktop, server/OS, and networking issues to resolve tickets related to account administration, printer issues, basic networking, blocking spam emails, etc., • Previous exposure to ticketing systems a plus (Connectwise preferred) Work Location/Remote Status: This position is eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion. Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position may operate out of a call center in an open office format with a moderate level of noise or may operate from a remote, home office. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see . Compensation & Benefits* Base Wage Range: $21.00 to $25.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks: • PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+, • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days, • Holidays – Managed Solution celebrates 7 paid holidays each year, • Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!, • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs), • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7, • $100K Life/AD&D policy provided for all employees, free of charge!, • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more! Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT! • Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking., • Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company., • Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude. We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Application Information and Hiring Timeline: Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the “apply” button to submit your application*. *By submitting a resume, you agree to the terms and conditions of our Job Applicant Privacy Policy.

Job DescriptionOverview Company Overview: Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement! Job Description Allied Universal Event Services® is seeking a Client Account Manager. The Client Account Manager will be responsible for the strategic and tactical activities in leading an account in the professional sports and large-venue entertainment sector. This position requires a balance of operational leadership, client partnership, and financial acumen to ensure the successful execution and performance of event and venue operations. This position oversees day-to-day operations and event management at an assigned account. The Account Manager builds, improves, and maintains relationships with clients and employees, develops and retains staff, coordinates needed support services, and solves problems to effectively manage account operations. Using a strong understanding of event management principles, this position leads planning, execution, and closeout of events while maintaining compliance with all company policies and procedures. Must have security or crowd management experience working in professional sports, conventions, or large entertainment venues and stadiums. Salary range is $75,000 - $100,000. Relocation assistance offered. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response., • Ensure client service expectations are met through effective operations planning, execution of policies and procedures, and management of staff and resources., • Deliver high-quality customer service and a superior fan experience while ensuring safety, security, and operational excellence., • Oversee the development and implementation of threat assessments, emergency plans, and security procedures that meet client, league, and ownership expectations., • Partner with internal teams to ensure success in recruiting, onboarding, scheduling, training, staff performance, and risk management., • Utilize and oversee event technologies such as magnetometers, command center systems, threat intelligence and situational awareness platforms, and drone-related applications., • Demonstrate strong financial acumen, including P&L literacy, forecasting, budgeting, and cost-control analysis to drive business results and align performance with financial goals., • Provide data-driven reporting and insights to internal leadership and clients to support continuous improvement and strategic decision-making., • Supervise day-to-day event operations and staffing at assigned client sites., • Manage a team of event supervisors and staff, including hiring, scheduling, payroll, training, coaching, and performance management., • Build and maintain effective relationships with clients and employees while ensuring quality service delivery., • Coordinate support services to achieve or exceed financial and operational goals., • Ensure all required reporting and contract compliance requirements are met., • Communicate regularly with clients to review performance, resolve issues, and ensure satisfaction., • Handle escalated security issues or emergency situations appropriately., • Coordinate and/or conduct site-specific and client-required training in alignment with Allied Universal corporate standards., • Develop and maintain operational procedures and post orders to ensure preparedness for each event., • Manage uniforms, equipment, and supplies for the assigned account, maintaining accurate inventories., • Attend client meetings, security meetings, and event walk-throughs., • Ensure all staff are properly briefed and debriefed for each event., • Promote and enforce grooming, appearance, and conduct standards., • Maintain ongoing communication with direct management regarding client issues, employee performance, guest concerns, and other operational matters., • Create venue deployment maps, show grids, and related documentation for event execution., • Complete and submit all required reports and incident documentation promptly and accurately., • Minimum of three (3) years of progressive experience in event operations, venue management, or client account management, preferably within professional sports or large-scale entertainment venues., • High school diploma or equivalent required., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment., • Experience in hiring, developing, motivating, and retaining quality staff., • Ability to develop and grow client relationships and partnerships., • Ability to work in a team-oriented management environment with the ability to work independently., • Ability to manage multiple priorities, complex situations, and diverse teams while meeting client requirements., • Demonstrated ability to take initiative, manage multiple competing assignments, and meet deadlines., • Proficiency in Microsoft Office applications and related business software., • Professional, articulate, and able to use sound independent judgment and discretion., • Must be able to work nights, weekends, and holidays as required by event schedules., • Proven ability to lead and manage large, diverse teams in fast-paced, high-profile environments., • Demonstrated proficiency in financial management, including understanding of P&L statements, budget development, and performance metrics., • Strong communication and interpersonal skills with the ability to build and maintain client relationships and manage multiple stakeholders., • Familiarity with emergency preparedness, public safety coordination, and incident command systems., • Facilities management, military, or law enforcement experience., • Previous payroll, billing, and scheduling experience., • Experience using ABI MasterMind and WinTeam software., • Medical, dental, vision, basic life, AD&D, and disability insurance., • Enrollment in our company's 401(k) plan, subject to eligibility requirements., • Eight paid holidays annually, five sick days, and four personal days. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1477200

Job Description Strata Information Group (SIG) Solves Problems. We are a team of dedicated professionals deeply committed to excellence and innovation. SIG has been a trusted partner to over 1,000 higher education institutions globally since our inception in 1988. Our solution sets include Strategy & Optimization Consulting, Enterprise Applications Implementation and Managed Services, Data Services, and Cybersecurity. SIG values client satisfaction, integrity, and expertise in higher education. We embrace diversity, collaboration, and personal growth in our inclusive environment. Position Summary & Responsibilities Are you a seasoned Banner professional with a passion for solving complex technical challenges in higher education? We're building our talent pipeline for upcoming opportunities and are looking for skilled Banner Programmers | System Administrators | Technical Consultants to join our team. This posting is an expression of interest—apply now to be considered as roles become available! This is a remote position, and we welcome applicants seeking either full-time or part-time work. Some travel is required. In this role, you'll collaborate closely with functional stakeholders and IT teams to support, maintain, and enhance Ellucian Banner environments—ensuring systems run smoothly, integrate seamlessly, and evolve to meet the dynamic needs of colleges and universities. If you're looking for a flexible, collaborative environment where your Banner expertise directly contributes to the success of higher education institutions, we want to hear from you. • Provide consultation and support to clients during the implementation of the Ellucian Banner software suite and related applications., • Troubleshoot and devise creative solutions to client requests regarding the Banner suite., • Manage multiple clients and projects simultaneously, ensuring timely delivery of solutions based on client priorities. Required Qualifications • 5+ years of experience within the Higher Education sector, • Expertise in Banner technologies and strong proficiency in PL/SQL, • Experience with the following: Jira ticketing, Oracle Database, AppWorx, ODS/ODI, Tomcat (optioal), Ethos, Touchnet, • Experience coding in at least one language: Java, JavaScript, Groovy/Grails, • Familiarity with database and IDE tools such as SQL Developer, Toad, Eclipse, or IntelliJ, • Experience with web technologies including HTML5, CSS, JavaScript, JSON, and RESTful Web Services, • Proficiency in version control software like Git, • Ability to self-manage, handle multiple projects, and problem-solve efficiently, • Excellent communication skills and a strong focus on customer service, • Eagerness to learn, collaborate, and travel as required Preferred Qualifications • Experience with Banner Extensibility tools and the Ellucian Ethos Platform, • Demonstrated experience in data migration, • Familiarity with Ellucian Insights and Experience (a big plus), • Proven ability to integrate third-party applications with Banner, • Experience designing and implementing solutions using Banner Workflow, • Knowledge of implementing and supporting Banner Document Management or other imaging systems, • Experience supporting Degree Works, • Familiarity with automating batch processes using Automic Applications Manager or similar software Pay and Benefits • The salary range is $90,000 -$120,000 + bonus, • Health, Vision, Dental & Life Insurance, • Short & Long Term Disability, • Paid Parental Leave, • 3 Weeks Vacation, Sick Leave & Paid Holidays, • 401(K) with a 5% Employer Contribution, • Pet Insurance The listed salary range for this position is indicative and subject to adjustment based on the candidate's unique skills and location. Final compensation will be determined through mutual agreement between the successful candidate and SIG. SIG is an Equal Employment Opportunity employer California Consumer Privacy Act Notice

Job Description WHY WORK FOR US? We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live. If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we're committed to helping you reach your potential by providing opportunities for professional growth across the state. JR 5359 Maintenance Specialist San Diego, CA 92115 Salary: $24.17 to $29.00 per hour Pay Frequency: 24 Pay Periods Per Year Full Time Non-Exempt Driving Required Lower end of the pay range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of the pay range will apply to seasoned candidates with considerable years of relevant experience. -- PATH Enterprises is seeking candidates passionate about helping others make a positive change in their lives to join our PATH Enterprises team as the Maintenance Specialist at the El Cerrito Office. ABOUT PATH ENTERPRISES PATH Enterprises is a statewide leader in the development of affordable and supportive housing communities. Recognizing that homelessness is fundamentally a housing issue, PATH, one of the largest homeless services providers in California, created PATH Ventures in 2007. Since its creation, PATH Ventures has completed 27 residential projects and is on track to have a total of 44 residential communities in the next several years. ABOUT THE JOB As part of the PATH Enterprises team, the Maintenance Specialist is responsible for the overall maintenance, repair, and safe operation of their assigned residential and services site(s) under PATH Enterprises. This role supports the functionality, safety, and habitability of properties by performing a wide range of skilled tasks, including painting, plumbing, HVAC, electrical repairs, light construction, documentation of work, and the delivery or pickup of maintenance supplies. Position Responsibilities: • Perform a variety of semi-skilled and skilled building maintenance duties involved in repairing and maintaining facilities and grounds; perform and assist in building and maintenance tasks involving plumbing, carpentry, electric (120V), remodeling, painting, and various other craft work., • Install, repair, and maintain lavatories, sinks, washbasins, toilets, urinals, foundations, grease traps, drains, gas and electric water heaters, water filters, water tanks and pumps, chlorinator systems, hot water heaters, and HVAC units, other plumbing systems and fixtures., • Operate hand, power, and shop tools used in the course of construction, minor carpentry, and building maintenance, such as power drills, saws, drill presses, joiners, planers and other mechanical equipment., • Install, repair, and replace hinges, locks, and deadbolts; make keys as necessary., • Replace and/or repair linoleum, ceramic tiles, baseboards, and carpeting., • Perform light masonry work, including mixing mortar and setting, truing, and finishing., • Read and interpret blueprints, drawings, specifications, and manuals; calculate, design, and prepare sketches for light construction and modifications to be performed; estimate materials and lay out work., • Ensure all scheduled Preventative Maintenance (PM) tasks are completed in a timely fashion., • Inspect assigned facilities for compliance with Safety Standards., • Perform repairs as necessary to ensure compliance with Safety Standards., • Monitor ticketing system, or other applicable maintenance request system, and respond to safety related projects immediately, resolving the issue within and/or ensuring proper precautions are taken to keep participants, staff, and visitors safe until a permanent resolution is completed WHAT YOU BRING We're looking for candidates with: • Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks., • Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others., • Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention., • Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges., • Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome., • Written and verbal Spanish language proficiency in addition to the primary language used in the workplace (English)., • Five (5) years of general maintenance experience in building/equipment maintenance, carpentry, and repairs., • Two (2) years of experience in plumbing and/or electrical maintenance., • Have employment eligibility verification, • Have or be able and willing to obtain CPR/First Aid training, • Successfully complete the following as a condition of hire:, • Tuberculosis Test, • Background Screening, • Have reliable transportation, • A valid driver's license, • Proof of insurance and ownership for personal vehicles used during work duties, • The ability to qualify for PATH's insurance coverage EMPLOYMENT ELIGIBILITY Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa. PATH is committed to maintaining the highest standards of professionalism and objectivity in our services and employment practices. To avoid potential conflicts of interest and ensure the integrity of our programs, we are unable to employ individuals who are currently receiving services from PATH or have received services within the past two years. CALIFORNIA-BASED WORK EXPECTATIONS We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California. PATH does not offer fully remote positions. While some roles may include a schedule that involves multiple designated worksites or approved off-site locations (e.g., hybrid schedules), this does not imply that work will be performed from home. Many positions are fully on-site with no off-site work. All work schedules are determined by the responsibilities of the role and operational requirements, and may be adjusted at any time. WHAT WE OFFER In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan. READY TO MAKE A DIFFERENCE THROUGH ACTION? If this position sounds like a fit, please submit your application today. A resume is required. PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.

Job DescriptionMission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family! Benefits offered: Medical, Dental & Vision Vacation, Sick & Holiday Paid Time Off Mileage Reimbursement Employee Assistance Program Flexible Spending & Health Savings Accounts Disability, Life and AD&D Insurance 401(K) The Home Health Portals Supervisor oversees and mentors the Customer Service Portal team while delivering exceptional service in a fast-paced, team-oriented environment. This role collaborates with the Quality team to identify training needs and works closely with the Senior Director to develop and improve systems that support an efficient referral process.The Supervisor must demonstrate strong communication, organization, problem-solving, and multitasking skills, and will partner with key internal teams—including Marketing, Clinical, Insurance Authorization, and Scheduling. Responsibilities include reviewing and processing referrals, determining acceptance based on established criteria, and maintaining up-to-date knowledge of Medicare/insurance reimbursement, regulations, service lines, and coordination standards. Pay Range: $68-75K DOE Schedule: Full Time, Monday-Friday, Day Shift Location: San Diego, In-OfficeResponsibilities • Supervise the Portals team day-to-day, including workload assignment, scheduling, coverage planning, and workflow prioritization to meet department goals., • Initiate referral by accepting information from referral sources (including the use of multiple electronic referral systems)., • Oversee end-to-end portal referral processing—from receipt, triage, and eligibility screening to acceptance, documentation, and timely handoff to Intake/Clinical teams., • Ensure accurate entry of patient demographics, diagnosis, orders, and service lines; verify completeness and resolve missing/incorrect information promptly., • Serve as the subject matter expert (SME) for portal workflows, settings, permissions, and best practices across all platforms., • Troubleshoot portal issues; partner with IT for ticketing, integrations and upgrades, when needed., • Maintain and update SOPs, job aids, and quick-reference guides for platform-specific processes., • Guide the team on payer requirements, medical necessity basics, and documentation standards., • Coordinate verification of benefits, eligibility, and prior authorization workflows (where applicable) to support timely starts of care., • Escalate complex payer barriers and collaborate with Revenue Cycle team to resolve delays., • Collaborate with Senior Director to analyze trends to identify bottlenecks; implement process improvements and automation where feasible., • Develop dashboards and cadence reports for leadership, present insights and action plans., • Works with the Senior Director to establish and update processes as Federal/State guidelines and rules change, • Maintains current knowledge of Agency programs and changes in home care field through study and attendance at meetings and seminars based on Agency scope of service and Medicare guidelines., • Attend and participate in all scheduled and supplemental meetings., • Attend and participate in training as required.Qualifications, • Minimum one (1) year of Home Health Intake experience and one (1) year of experience using Home Care Home Base (HCHB)., • Strong emotional intelligence with the ability to communicate complex information clearly and professionally across all organizational levels., • Advanced knowledge of Home Health platforms (Epic, CarePort, ExtendedCare, NaviHealth, Curaspan/ECIN, Ensocare), including navigation, troubleshooting, and workflow optimization., • Solid understanding of common diagnoses, orders, payer requirements, eligibility verification, and prior authorization workflows., • Excellent verbal and written communication skills with proven ability to guide staff through complex clinical and operational cases., • Demonstrated problem-solving skills using sound judgment and fact-based analysis to drive effective, efficient solutions., • Ability to work collaboratively in a team environment while meeting deadlines; maintains professionalism, ethical conduct, and sensitivity to corporate and customer needs.See what Mission has to offer! Click Here At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging. Equal Opportunity:We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need. Accessibility Commitment:We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs. Inclusion Efforts:We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive. Your Voice Matters:Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs. Let Better Growth Come To You! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Position Summary The position of Technical Support Specialist I is established to provide front line service desk support for credit union. Maintain service levels set by the department. Minimum Qualifications (Education, Experience, Skills): • Associates degree or equivalent work experience., • A+ certification or 2 additional years of relevant work experience; or 2 years of internal SDCCU member facing experience may be considered., • 2 years of experience supporting PC systems, hardware and software, in a professional capacity., • Enterprise level competency with Microsoft Windows, Office and Outlook., • Basic knowledge of Networking, Desktop and/or Laptop imaging., • Working knowledge of Active Directory., • Professional and effective interaction, verbal and written communication skills., • Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines., • Track record of applying critical thinking and effective problem-solving skills., • Prior experience with service desk ticketing systems preferred., • Win10, Win11, and virtual desktop familiarity preferred., • Office 2016, 2019, O365 familiarity preferred., • Receive, process, and resolve IT service desk requests, • Provide technical support to all departments and branches, • Provide excellent Customer Service and support for trouble desk issues., • Escalate service desk requests and provide status updates to users, • Install and Support PC’s, phones, and other equipment, • Install and configure software applications, • Adds/moves/changes to user accounts in Active Directory and other applications, • Troubleshoot computer hardware and software, • Troubleshoot Email and Mobile Devices, • Basic printer configuration and support, • Assist with initial configuration of new equipment & software, • Install and configure software applications utilizing endpoint management solution., • Active Directory triage/troubleshooting., • Telecom duties include system administration tasks such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance., • Perform other duties as assigned. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Monday - Friday 8:30am to 5:30pm Saturday (rotating) - 8:00am to 4:30pm Full time - 40 hours

Job DescriptionDescription: Onsite Support Engineer I Company: Path Forward IT Location: San Diego, CA About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client locations and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met. Key Responsibilities • Document all activities, projects, and tickets daily in the ticketing system., • Handoff and document in-progress tickets before the end of each shift., • Monitor the ticket gateway and designated queues., • Escalate issues as documented in IT Glue., • Create or update IT Glue articles with new customer findings., • Communicate with vendors to resolve outage issues., • Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction)., • Maintain established ticket SLAs as defined by manager., • Maintain customer satisfaction (CSAT) scores as defined by manager., • Submit weekly timesheets by end of shift Friday., • Work and document established billable hours each week., • Be available for scheduled on-call rotations., • Ticketing software: Incident management and time tracking., • Remote system access: Running scripts and pushing approved actions., • Active Directory: Basic knowledge of security groups, group policy fundamentals, and domain controllers., • Virtualization: Basic knowledge of VMware/Hyper-V for user incident support., • Microsoft Windows/Servers: Basic knowledge in patching, maintenance, and differentiating physical vs. virtual servers., • Networking: Basic troubleshooting skills (DHCP, DNS, ping, nslookup, traceroute)., • Ability to handle equipment, talk, hear, read, write, and interpret documents. Why Join Path Forward IT? Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones. A Team Environment Built for Growth Joining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. You’ll enjoy the best of both worlds: • The autonomy and client engagement typical of a local MSP As a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you. Benefits of working at Path Forward IT: • Be part of a fun, awesome team, • 9 paid holidays, • 401K Retirement with matching contributions, • Excellent medical, vision and dental insurance, • Life insurance and disability insurance, • Cell phone stipend, • Entrepreneurial Culture, • Fast-paced Flow, with a Variety of Projects, • Collaborative Work Environment, • Training & Certifications The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above. Please be advised we, Path Forward IT, participate in E-Verify Requirements:

Job DescriptionDescription: Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at San Diego, CA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent on contract award. How Role will make an impact (Duties and Responsibilities): Technical Proficiency: • Computer networking concepts, protocols, and security methodologies, • System performance and availability monitoring, • Network access, identity, and access management (e.g., Public Key Infrastructure), • Remote access technologies, • Systems administration concepts, • Common network tools (e.g., ping, traceroute, nslookup), • Electronic device functionality (computers, network components, peripherals), • Operating System command line execution (e.g., ipconfig, netstat), • Cloud computing service and deployment models (SaaS, IaaS, PaaS), • Cybersecurity principles, threats, and vulnerabilities, • National and international cybersecurity laws, regulations, and ethics, • Organizational IT user security policies (e.g., account management, access control), • Data security standards (PII, PCI, PHI), • Risk management processes (assessment and mitigation), • Incident data analysis and trend identification, • Service desk best practices, • Customer service and communication skills, • Technical training development and delivery, • Incident tracking and solution database management, • Trouble ticketing system utilization (incident, problem, event documentation), • Standard Operating Procedure (SOP) development and maintenance Requirements: What you’ll need to have to join our award-winning team (Minimum LCAT Requirements): • Clearance: Must possess and maintain an active Secret Clearance, • Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help, • Desk support., • IAT II Certification

Job DescriptionSummaryOur client is a leading Biotech Company in the San Diego, CA area and they are in need of an IT Support Engineer Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Knowledge and familiarity with RMMs (i.e. Connectwise, Kaseya, etc) is a must!, • PSA (ticketing system) Experience is a must!, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CCNA or CCIE-Cisco certifications, • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description Position Summary The position of Technical Support Specialist II is established to provide second level PC and application support to both branches and administrative staff. In addition, the position is responsible for application installation and upgrades, remote PC management, VOIP handset configuration, and some network and server administration. This position works closely with the level 1 Help Desk staff as well as other IT departments for problem resolution. It is responsible for maintaining service level agreements set by the organization for IT problem resolution. Minimum Qualifications (Education, Experience, Skills): • Associates degree or equivalent work experience., • A+, MCP, Network+, Security+, or equivalent certification required., • 3 years’ experience in heterogeneous network environment., • Proven experience with Windows desktops and servers, Active Directory Administration, Exchange, MS Office, and Visio., • Prior experience with service desk ticketing systems required., • Professional and effective interaction, verbal and written communication skills., • Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines., • Track record of applying critical thinking and effective problem-solving skills., • Provide tier-two technical support to all departments and branch offices., • Troubleshoot computer hardware and software., • Setup and configure new PCs, printers, network hardware, etc., • Install and configure software applications utilizing endpoint management solution. (Experience with KACE a plus)., • Active Directory administration, management and monitoring., • Assist with installation of network equipment at branches and remote locations., • Establish documentation of software installation and configuration., • Work with vendors to obtain quotes and make purchases as requested., • Routine inventory/license control., • Telecom duties including system administration tasks such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance., • Perform special projects as assigned., • On Call duties as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Monday-Friday: 8:30am-5:30pm Saturday: OFF Sunday: OFF Full Time - 40 hours a week

Job DescriptionPosition Title: Network Support Technician Location: San Diego, CA Clearance Required: Active Top SecretOverview The Network Support Technician will provide network, desktop, and on-site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role combines traditional network support duties with hands-on field work, desktop support, and secure equipment handling in operational Naval environments—including work aboard submarines and pier-side facilities. The ideal candidate has a mix of Help Desk experience, switch configuration capability, cable handling skills, and the ability to operate confidently in tight, high-security, Navy workspaces.Key Responsibilities Network Support & Troubleshooting • Configure and troubleshoot network switches (Cisco or similar)., • Diagnose communication issues between endpoint devices and switches., • Update IOS/firmware on switches, routers, and wireless access points., • Support installation, removal, and reinstallation of network equipment during submarine or barge moves., • Map network drives, assign IP addresses, configure printers, and support network connectivity for users.Desktop / Help Desk Responsibilities, • Provide Tier I/II user support for software installs, printer setup, account access, and common workstation issues., • Utilize ticketing systems for documentation and workflow (Remedy, ServiceNow, or similar)., • Enable/disable user accounts following established procedures., • Support end users in a secure military environment with professionalism and clear communication.Secure Communications Equipment (COMSEC) Support, • Handle TACLANE devices, including key uploads (EKMS) and battery changes., • Follow all Navy COMSEC handling policies—errors can result in personal consequences., • Maintain strict policy discipline when managing encryption equipment.Physical Network Infrastructure, • Install, mount, label, and document wired and wireless equipment in network closets, cabinets, safes, and pier-side locations., • Assist with copper and fiber optic cable runs (pulling, terminating, routing)., • Transport equipment, tools, and materials between PNS-DET sites., • Support site surveys in accordance with BICSI and Unified Facilities Criteria standards.Operational Environment Work, • Perform technical tasks aboard submarines and in confined spaces., • Carry equipment down ladders and maneuver gear in tight quarters., • Work in close proximity with Navy personnel and contractor teammates.Coordination & Communication, • Serve as a liaison with Code 109.11 and PNS-DET technical teams., • Participate in planning for building moves, cabling changes, or infrastructure modifications., • Active Top Secret clearance., • Hands-on experience configuring switches and troubleshooting network connectivity., • 1–3 years of Help Desk/Desktop Support experience., • Experience using ticketing systems in an IT operations environment., • Ability to work in tight or confined spaces (submarines)., • Ability to transport and install network equipment., • Strong communication skills and adaptability to military work environments.Preferred, • Familiarity with TACLANE/EKMS devices or other COMSEC equipment., • Navy, DoD, shipyard, or submarine environment experience., • Experience conducting site surveys using BICSI standards., • Fiber/copper cabling installation experience., • Understanding of basic network security principles., • CompTIA Security+, Network+, or CCENT/CCNA certifications. Powered by JazzHR 7VaiCSbROZ

Job DescriptionSummary Our client is a leading Biotech Company in the San Diego, CAarea and they are in need of anIT Support Engineer Level II Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Knowledge and familiarity with RMMs (i.e. Connectwise, Kaseya, etc) is a must!, • PSA (ticketing system) Experience is a must!, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CCNA or CCIE-Cisco certifications, • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: San Diego, CA (Miramar)

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Training & development, • Tuition assistance SILTT is searching for a dynamic and highly motivated Network Operations Center (NOC) Shift Lead responsible for providing hands-on supervision, technical guidance, and real-time coordination of a Network Operations Center shift team to ensure uninterrupted 24x7x365 service availability. Acting as the on-duty point of contact for all network, infrastructure, and service incidents, the NOC Shift Lead ensures that events are triaged efficiently, escalations are executed per SLAs, and all activities are logged accurately in the ITSM system. This role balances leadership, technical troubleshooting, and operational governance to maintain service quality, compliance, and communication consistency across all shifts. If you are excited by the opportunity to join our team as a NOC Shift Lead, we encourage you to apply today! WHO WE ARE: At SILTT were pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges. We always deliver results (spelled re-SILTTs)! WHY SILTT? At SILTT, objective-driven means first being people-driven. As a small business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. Thats why we believe in offering paid healthcare, ultra-competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance. A CALL TO ACTION: As we charge ahead in the competitive world of technology and sustainment, we need a strong NOC Shift Lead to support our current and future projects. This critical position will collaborate with fellow SILTT teammates, stakeholders and executive leadership. As we staff up to support a new program, this NOC Shift Lead will have the opportunity to be on the ground floor and help define the trajectory of our future! A DAY IN THE LIFE: In this role, you will support a high-impact Network Operations Center that forms the backbone of enterprise service delivery. This role provides the opportunity to modernize NOC best practices and shape a world-class operations culture that scales while maintaining customer trust and operational excellence. Key responsibilities include, but are not limited to: • Operational Leadership:, • Lead NOC operations during assigned shifts, managing Level I, II, and III technicians., • Oversee event detection, incident triage, and escalation following defined SLA and ITIL workflows., • Serve as the escalation point for unresolved or aging incidents before Incident Manager engagement., • Ensure proper documentation of alerts, incidents, and maintenance in the ITSM tool (e.g., ServiceNow, Remedy, Jira)., • Coordinate daily shift handovers and ensure continuity of open tickets and ongoing maintenance. 2. Incident and Problem Management:, • Verify MTTA and MTTR targets are met for all P1-P4 incidents., • Conduct initial root-cause analysis and ensure accurate incident categorization and priority assignment., • Partner with the NOC Incident Manager for major incidents, facilitating bridge calls and communications., • Support Problem Management by identifying recurring issues and suggesting corrective actions. 3. Monitoring and Maintenance:, • Maintain situational awareness across network, infrastructure, and facilities dashboards., • Review alerts for accuracy, manage suppression lists, and validate maintenance and change tickets., • Coordinate with Network Operations Manager, Change Planning Manager, and Facilities for scheduled work and change freezes. 4. People, Performance, and Training:, • Supervise and mentor on-shift staff; provide feedback on performance, process adherence, and technical growth., • Conduct shift briefings, on-the-job training/coaching, oversee training curriculum, and the train-the-trainer program., • Ensure adherence to security and compliance procedures within the operations environment. 5. Reporting and Governance:, • Compile shift reports capturing incidents, escalations, and system health summaries., • Participate in weekly MBRs and operational reviews to share performance data and recommendations., • Support audits and ensure documentation accuracy for compliance readiness.BASIC QUALIFICATIONS:, • Bachelors degree in Information Technology, Networking, or related field., • 5+ years of NOC or network operations experience, including 2+ years in a lead or supervisory capacity., • Strong technical understanding of IP networking, routing/switching, monitoring systems (e.g., SolarWinds, LogicMonitor, Splunk), and ticketing workflows., • Proven ability to manage live incidents under pressure while maintaining professionalism and clarity., • Experience with ITIL-based environments (Incident, Change, Problem Management)., • Excellent written and verbal communication skills; able to lead cross functional bridges and status updates., • ITIL v4 Foundation or Network+ / CCNA certification preferred.SKILLS & COMPETENCIES:, • Real-time Leadership and Decision-Making, • Incident Response and Escalation Management, • Communication and Shift Coordination, • Technical Troubleshooting and Situational Awareness, • Process Discipline and Continuous ImprovementWORK LOCATION: The work associated with this role is expected to be performed on-site at our San Diego Area location, though some travel may be required for periodic support as needed.

Job DescriptionAbout the role Ciprus Consulting is a San Diego based Managed Service Provider supporting small to mid sized businesses. We are hiring an IT Support Specialist Level 2 to handle escalated support requests, assist with projects, and deliver a high level client experience. This is a mid level position for someone who can work independently and also collaborate closely with senior engineers and team leads. Responsibilities • Provide Level 2 technical support for multiple client environments, including Windows and macOS workstations, printers, and standard business applications., • Troubleshoot and support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online., • Manage user accounts, permissions, and security using Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 admin portals., • Diagnose and resolve network and connectivity issues involving DNS, DHCP, VPNs, Wi-Fi, firewalls, and ISP-related problems., • Handle escalations from Level 1 technicians and resolve issues to meet SLA requirements., • Accurately document troubleshooting steps, root causes, and resolutions in the ticketing system to support knowledge sharing and continuous improvement., • Perform user onboarding and offboarding tasks, including device provisioning, account setup, licensing, and access control., • Assist with client projects, including workstation deployments, Microsoft 365 migrations, infrastructure upgrades, and hardware refreshes., • Use remote tools to resolve issues efficiently and provide on-site support when needed., • Communicate professionally with end users, client contacts, and internal teams, setting clear expectations and timelines., • Follow best practices for security, standardization, documentation, and change management across all client environments., • Participate in on-call rotations or after-hours support when required., • Provide on-site field support at client locations for troubleshooting, installation, and deployment., • Support ongoing improvements to tools, processes, and workflows., • Serve as the assigned technician for a client office when needed, providing consistent on-site and remote support and maintaining familiarity with the client environment.Requirements, • 2+ years of IT support experience in a helpdesk or MSP environment, • Proven ability to troubleshoot complex technical issues across multiple clients and environments, • Strong working knowledge of Microsoft 365 and cloud-based services, • Solid understanding of networking fundamentals., • Experience using ticketing systems, RMM platforms, and remote support tools, • Ability to prioritize work effectively while managing multiple tickets and competing deadlines, • Valid driver’s license and reliable transportation for occasional on-site client support, • Excellent written and verbal communication skills with a strong customer-service mindsetPreferred, • Experience working in a fast-paced MSP environment., • Familiarity with PowerShell, Microsoft Intune, or device management tools., • Exposure to security best practices, including MFA, conditional access, and endpoint protection., • Experience supporting small to mid-sized business (SMB) clients., • Certifications such as CompTIA A plus, Network plus, Microsoft, or similar

Job DescriptionBoarhog will be hiring a Technical Support Specialist in San Diego CA to support the Surface Combat Systems Training Command (SCSTC) which requires Network Administrative Support, including Information Management, Computer and Local Area Network (LAN) Administration, Cyber Security, System Assessment and Authorization (A&A), Functional Area Needs Analysis/Research, Technical Documentation, and Technical Helpdesk Support. SCSTC consists of the Command and Staff located in Dahlgren, Virginia, as well as SCSTC Units, Sites, and Detachments worldwide. Travel may be required to locations such as Mayport FL, Pearly Harbor HI, Everett WA, Norfolk VA, Rota Spain, and Yokosuka Japan. The use of overtime is authorized when necessary to cope with emergencies, to perform tests, or conduct operations that are continuous in nature and cannot reasonably be interrupted or completed otherwise. The Boarhog headquarters is in Old Town San Diego CA with the Boarhog Program Manager for this contract operating out of Boarhog's Richmond VA office. REQUIRED SKILLS and KNOWLEDGE:(1) Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) (2) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes (3) Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance EXPERIENCE:Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/HelpDesk support. CLEARANCE:All Contractor personnel shall possess, at a minimum, at the time of Task Order award a current SECRET clearancebased on a Tier 3 (T3)/Tier 3 Reinvestigation (T3R) completed within the last 10 years. OTHER HIRING CONSIDERATIONS:Preference is given to candidates who reside in a Historically Underutilized Business Zone (HUBZone) as determined by the Small Business Administration (see SBA website) BOARHOG BENEFITS:Boarhog has over 13 years of Maritime Industrial Base (MIB) steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including: • Competitive salary and opportunities for additional compensation., • Greater Self-Determination, • Medical / Dental / Vision Health Benefits., • Generous 401K retirement plan after six months of full-time employment, with pre-tax/post-tax options and company matching with immediate vesting to boost retirement savings, • Vacation., • Health savings account., • Stipend for residing in a HUBZone location

Job Description We are seeking a Building Automation Helpdesk Technician to join our growing team. This role serves as the first line of support for clients experiencing issues with their Building Management Systems (BMS). You’ll troubleshoot remotely, assist field technicians, and ensure service tickets are accurate and prioritized effectively. Key Responsibilities • Answer inbound client calls and emails related to building automation issues., • Remotely connect to customer sites to identify, troubleshoot, and resolve:, • HVAC controls communication or logic issues, • Access control or badge reader malfunctions, • Lighting control and scheduling problems, • Network and software connectivity issues, • Escalate unresolved issues to the Service queue with detailed notes and diagnostics., • Review technician notes for clarity and accuracy before ticket closure., • Schedule service technicians and coordinate with customers for site access and timing., • Maintain documentation in the company CRM and ticketing system., • 2+ years of experience in building automation, HVAC controls, or similar technical support role., • Working knowledge of building management systems (Delta Controls, Siemens, or similar)., • Strong troubleshooting and problem-solving abilities., • Excellent communication and organizational skills., • Proficiency with remote desktop tools, Microsoft Office, and ticketing systems., • Familiarity with BACnet, Modbus, or LonWorks communication protocols., • Experience with enteliWEB, Desigo CC, or other common BAS front ends. At Automated Controls, Inc., you’ll join a close-knit team that values expertise, integrity, and innovation. We offer competitive pay, full benefits, and opportunities for growth within a company that’s shaping the future of smart buildings. Company DescriptionWell Established, Very Busy, Low Voltage Building Automation CompanyWell Established, Very Busy, Low Voltage Building Automation Company

Job DescriptionAbout KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Position Summary This position provides IT desktop support to both local and remote users in an efficient and accurate manner. Tackles technical problems while providing support for all assigned areas as a first point of contact. Maintains customer value according to standards set forth by the company. Duties and Responsibilities • Utilize customer service skills when supporting local and remote users, • Ensure proper recording, documentation, and closure for IT support tickets, • Install, configure, secure new computers, • Provide applications support including installation, configuration, repairing and removing Microsoft Office 365, Internet browsers, anti-virus, and other required applications, • Diagnose, identify, and troubleshoot issues in different OS, including Android OS, IOS, Windows OS and Mac OS X, • Assist in testing or evaluating different applications for functions, issues or process, • Maintain and administer IT systems, following established policies and procedures including business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printers, • Knowledge of remote-control software, • Knowledge of customer service principles and practices, • Able to communicate with all types of employees, from those inexperienced in technology to those technologically competent, • Ability to deal with difficult people and/or situations, • Providing help desk support using a ticketing system and SLA, • Clear and persuasive communication within positive and negative situations, • Flexibility to rotate through different technical skills, such as software, OS and hardware, • Ability to assess issues and provide the best solution or workaround, • Demonstrates sound judgement and takes action to make decisions willingly, • Interacts professionally to gain employee confidence and trust, • Possesses active listening skills, • Possesses interpersonal skills, • Has strong time management and organizational skillsEducation, • BS degree in Information Technology, Computer Science or equivalent work experience, • A+/Network+/Security+ certification preferredExperience, • Greater than 6 months experience in a customer service environment, • Experience in support software application is preferred, • Experience with a helpdesk ticketing system like FreshService or other service desk solution is preferred If this sounds like you, then why wait, APPLY TODAY!! Benefits • Sick Time, • Life Insurance, • Short Term Disability – Employer paid, • Long Term Disability, • Supplemental Health Insurance (E.G., Accident), • 401k plan with a match or Non-qualified Deferred Compensation Plan, • Pet Insurance Powered by JazzHR YhdsFFJaDz