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The Customer Service & Operations Manager is responsible for overseeing all customer service, order management, factoring, EDI, and warehouse/logistics operations. This role ensures seamless order processing, accurate data management, compliance with retailer requirements, and timely product delivery to customers and wholesale partners. This position will play a critical role in driving operational excellence, managing key external partners, and implementing scalable processes to support growth. This position works cross-functionally with Sales, Production, Logistics, Finance, and IT, while also leading internal team development and ensuring KPI attainment. Key Responsibilities Customer Service & Order Management • Oversee day-to-day customer service operations, ensuring efficient order processing and fulfillment, • Manage all order flows including customer setup, order entry, fulfillment, invoicing, returns (RA), and credit notes (CN), • Partner with Sales to ensure accurate bookings, on-time approvals, and shipment within required windows, • Monitor customer feedback and service KPIs to drive continuous improvement Factoring (Hilldun) & Financial Operations • Own and manage all communication and processes with Hilldun factoring, • Submit and manage credit approvals, invoices, and payment allocations through the factor portal, • Ensure all invoices are properly assigned, approved, and eligible for funding, • Partner with Finance to resolve discrepancies, short pays, and outstanding balances, • Maintain organized and accurate factoring records and documentation EDI & Retail Compliance • Oversee all EDI transactions, ensuring accuracy and timeliness across orders, ASNs, and invoicing, • Ensure full compliance with retailer/vendor requirements and routing guides, • Troubleshoot and resolve EDI errors, discrepancies, and transmission failures, • Manage relationships with EDI providers and retail partners as needed VAS (Value-Added Services) & Retail Prep • Oversee all VAS processes for wholesale and department store accounts, • Ensure product is prepared according to retailer-specific requirements (ticketing, labeling, packaging, etc.), • Coordinate with warehouse and production teams to ensure VAS execution aligns with shipment deadlines, • Monitor compliance to avoid chargebacks and penalties Warehouse & Logistics Operations • Oversee warehouse operations to ensure timely inbound and outbound processing, • Manage routing requests, shipment approvals, and logistics coordination, • Prepare and review all shipping documentation (packing lists, commercial invoices, labels, etc.), • Ensure product allocation aligns with order priorities and ship windows, • Partner with production to ensure on-time delivery readiness Systems, Data & Reporting • Ensure accuracy and integrity of ERP data, including inventory, SKUs, and order information, • Build and maintain SOPs to support scalable operations, • Create and manage reporting (open orders, shipping, invoicing, forecasting) for leadership and CEO, • Lead monthly wholesale shipping forecasts with weekly and daily updates, • Support Shopify integration, inventory syncing, and order troubleshooting, • Create custom reports and dashboards within Full Circle Cross-Functional Collaboration • Work closely with Production on SKU creation, HTS codes, trims, and packaging standardization, • Partner with Finance, Sales, and Logistics teams to ensure seamless end-to-end operations, • Communicate vendor guidelines internally to ensure compliance and efficiency Team Leadership • Manage and mentor customer service/logistics team members, • Foster a high-performance, solutions-oriented team environment, • Provide training, coaching, and ongoing development Operational Excellence • Conduct regular audits of workflows, inventory, and processes to identify improvements, • Implement best-in-class practices across customer service, logistics, and fulfillment, • Ensure all order changes, cancellations, and updates are accurately processed and reported, • Support and help lead Full Circle ERP optimization and ongoing implementation initiatives Skills & Qualifications • 5+ years of experience in customer service, operations, or logistics within the apparel industry, • Strong experience with Hilldun or similar factoring partners, • Deep understanding of EDI systems and retail compliance requirements, • Experience managing VAS for major department stores, • ERP experience (Full Circle preferred), • Shopify experience required, • Strong knowledge of wholesale operations and vendor guidelines, • Excellent leadership and team management skills, • Advanced Excel proficiency required, • Strong analytical, problem-solving, and organizational skills, • Ability to manage multiple priorities in a fast-paced environment, • Detail-oriented with a commitment to operational accuracy and efficiency Note: This job description may evolve based on business needs.

About Honor the Gift Founded by Russell Westbrook in 2016, Honor the Gift is rooted in creativity, fashion, and self-belief. We release curated men’s collections each season—each inspired by Russell’s experiences growing up in the inner city and translated into premium, story driven apparel. About the Role We are seeking a highly analytical and systems-driven Wholesale Operations & Logistics Coordinator to power the operational backbone of our wholesale and Ecommerce division. This role owns core wholesale operations including ERP accuracy, inventory integrity, 3PL execution, routing and compliance, EDI performance, and operational reporting. You’ll work closely with Sales, Senior Operations Leadership and our 3PL to ensure flawless execution from preorder planning to outbound shipments at scale. This role partners daily with our Senior Operations Leadership to ensure products continue to flow to our customers. ERP / Systems Ownership • Maintain accurate style, pricing, attributes, UPCs, and customer data in AIMS36 using details provided by cross-functional teams., • Ensure data integrity across AIMS360, NuOrder, and internal operational tools., • Manage seasonal ERP → B2B data syncs to support go-to-market readiness., • Audit and maintain clean, structured data used across Sales, Finance, and Operations., • Inventory & Data Integrity, • Own daily and weekly inventory accuracy, variance analysis, and stock adjustments., • Lead cycle counts and investigates discrepancies with 3PL leadership., • Reconcile ERP vs. warehouse inventory and implement corrective workflows. EDI & Compliance Management • Monitor, validate, and troubleshoot EDI transmissions and retailer requirements., • Ensure routing guide compliance across major accounts., • Partner with the 3PL on correct packing, ticketing, labeling, and compliance standards., • Conduct root-cause analysis for chargebacks and operational deductions. 3PL Coordination & Execution • Partner daily with our 3PL to ensure on-time pick, pack, and shipment execution., • Communicate order waves, shipping priorities, routing rules, and packing standards., • Address exceptions quickly: shorts, overages, ASN errors, carton discrepancies, pick issues., • Daily check in on DTC order fulfillments, • Address any issues with 3PL regarding DTC order issues. Fulfillment Oversight • Monitor live fulfillment progress across WMS dashboards and AIMS360., • Align ship windows and order priorities with Sales., • Validate labels, ASN data, carton counts, and documentation before order closure. Operational Reporting • Produce weekly reporting on inventory availability, fulfillment progress, and EDI transmission health., • Support leadership with operational dashboards and KPI visibility. Performance & Process Improvement • Review weekly 3PL KPIs: SLA compliance, accuracy, throughput, inventory health., • Identify bottlenecks and lead cross-functional workflow improvements., • Ensure 3PL adheres to routing, compliance, packaging, and ticketing standards., • Act as the primary operational bridge between HTG and our 3PL partners., • Cross-Functional Collaboration, • Partner with Sales on allocations, order priorities, and seasonal availability., • Work with the Customer Operations Coordinator on order status, exceptions, and routing support., • Collaborate with Production & Merch on style changes, attribute updates, and dropped styles., • Coordinate with Finance on inventory adjustments and receiving accuracy (not invoicing). What We’re Looking For • 3+ years’ experience in wholesale operations, ERP administration, logistics, or apparel product cycle., • Strong knowledge of AIMS360 or similar ERP systems; familiarity with Shopify, Brand boom, or NuOrder a plus., • Proficiency in Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP, auditing)., • Systems-driven problem solver with strong analytical ability., • Highly organized, detail-focused, and comfortable owning complex workflows., • Clear written and verbal communication skills., • Skilled at troubleshooting discrepancies and implementing corrective solutions., • Experience in working in house for fashion brands or consumer goods strongly preferred. Pay Rate (Full-Time Position) $25–$35 per hour

ABOUT THE COMPANY: True Religion is an urban casual lifestyle brand focused on high-quality denim, activewear, accessories, and more—for men, women, and kids. Founded in 2002, we shook up the Los Angeles denim scene by re-engineering the classic five-pocket jean with our signature Super T Stitch and iconic horseshoe detailing—now synonymous with bold, unapologetic style and the True Religion legacy. Driven by a relentless commitment to craftsmanship, we design with one goal in mind: to stand out from the crowd. We don’t just create denim—we give it attitude, authenticity, and individuality. THE PURPOSE: Under the direction of the Director of Digital Applications, the Sr. Business Analyst is responsible for gathering requirements, identifying problems and opportunities, and building robust business and technical documentation. This role serves as a key liaison between business and technology teams, ensuring seamless communication and alignment on project objectives. The ideal candidate will play a key role in translating business needs into actionable technical solutions and contribute to True Religion's continued growth by driving efficiency and innovation in our digital ecosystem. THE ROLE (what you are accountable for): • Engage with key stakeholders to perform requirements gathering, convert critical business requirements into actionable items, and document the details within Confluence and JIRA, • Communicate effectively with the project and development teams to outline stakeholder expectations in a clear and timely manner, • Own business requirements and design sign-off processes, partnering with stakeholders to ensure details captured align with expectations prior to sign-off, • Proactively manage changes in project scope, recognize potential risks, and establish contingency plans to mitigate impacts, • Identify opportunities to introduce improvements to existing processes that would support overall business growth and operational efficiency, • Define and create epics, spikes, stories, and other artifacts to support development goals in partnership with project managers, product owners, and other stakeholders, • Create robust and clear business and technical documentation for future reference and knowledge management, • Apply configuration changes within the SFCC environment to support development tasks and proof of concept discussions, • Partner with QA analysts to run testing cycles and ensure high-quality deliverables, • Coordinate with the tech team to set up environments to facilitate major project deliveries and iterative testing efforts YOU ARE: You bring a strong combination of e-commerce expertise and technical acumen with exceptional communication skills. You have strong ecommerce and mobile app knowledge and are able to work independently or collaborate with cross-functional partners at various levels throughout the organization. You possess excellent communication skills (written and verbal) and can effectively communicate across all levels---users, management, vendors, and both business and technical stakeholders. You have the ability to investigate and analyze information to draw conclusions and demonstrate a good understanding of SDLC and Agile ceremonies. You are comfortable operating in a fast-paced environment, take ownership of your work, and approach challenges with both rigor and creativity. REQUIRED MINIMUM EXPERIENCE: • Bachelor's degree in information systems (or equivalent) required, • 5+ years of experience in various ecommerce platforms such as Demandware/Salesforce Commerce Cloud, Hybris, Magento, Shopify, or similar, • 5+ years of experience in prioritizing, planning, delivering, and supporting ecommerce applications, interfaces, vendor-based applications, and systems upgrades, • 5+ years of documentation experience with business requirements, functional specifications, and related technical documentation, • 3+ years of experience with JIRA or similar ticketing systems, • Strong communication and collaboration skills, • Ability to manage priorities in a deadline-driven environment PREFERRED EXPERIENCE: • Prior experience working within or supporting ecommerce websites using Demandware/Salesforce Commerce Cloud, • Prior experience delivering mobile apps, • Prior experience with Agile methodologies, • Prior experience with managing marketplaces such as eBay and Amazon, • Knowledge or prior experience with the Atlassian suite and Figma, • Working knowledge of Microsoft Project or any other project management tools, • Prior experience driving and leading SIT and UAT ADDITIONAL ROLE INFORMATION: • Compensation: The anticipated base salary range for this role is $90,000 – $120,000. This is a full-time, exempt position. This range represents the low and high end of the expected base salary range for this role based on the applicable location. True Religion reasonably expects to pay within this range in compliance with all applicable federal, state, and local laws. Actual compensation will be determined based on factors including relevant experience, skills, knowledge, and internal equity., • Perks: We offer a mix of benefits and perks to support our employees at work and beyond, including health benefits, a 401(k) with employer match, merchandise discounts, commuter benefits, wellness & employee assistance programs, and more., • Work Model: This role is based in El Segundo, CA and follows a hybrid work model, with an expectation of in-office presence on designated days to support collaboration and business needs., • Employment Eligibility: Employment with True Religion is contingent upon meeting applicable employment eligibility requirements. True Religion is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs. Applicable law requires employers to provide reasonable accommodation during the recruitment process. Please let us know if you require accommodation, and we will make appropriate arrangements. In connection with your application and candidacy, True Religion may collect personal information such as your name, contact information, education history, and professional or employment background, as permitted by applicable law. Certain additional information (such as identification or payroll-related information) may be collected after an offer of employment is made or as required for onboarding, employment eligibility verification, or benefits administration. For more information about how we collect, use, and protect personal information, please review our Privacy Policy at ___. California residents may review additional disclosures at ___.

We are seeking a detail-oriented, customer-obsessed Freelance Customer Service Associate to support a fast-growing women’s apparel brand. In this role, you will be on the front lines of the customer experience, helping shoppers feel confident in every interaction and purchase. What You’ll Do: • Serve as a primary point of contact for customers via email, ticketing platforms, and social media DMs, providing timely and accurate responses., • Support the full post-purchase journey, including order status inquiries, returns, exchanges, and size or fit questions., • Process and troubleshoot orders through Shopify and related systems, ensuring smooth resolution of customer issues., • Monitor shipment status—including lost, delayed, or damaged packages—and coordinate with warehouse and operations teams to resolve fulfillment issues., • Maintain accurate records of customer interactions, issue details, and resolutions in systems such as HappyFox or similar CRM platforms., • Engage with customers on Instagram and other social platforms, communicating in a professional, on-brand voice., • Collaborate with marketing, e-commerce, and operations teams to relay customer feedback and ensure a seamless brand experience., • Identify recurring issues and trends and provide insights to help improve processes, policies, and FAQs. What You Bring: • 1–2 years of customer service experience, preferably within apparel, retail, or e-commerce., • Experience working with platforms such as Shopify, Instagram, HappyFox, AfterShip, or similar customer service tools., • Strong written and verbal communication skills with a customer-first mindset., • Excellent organization and attention to detail, with the ability to manage high-volume inquiries efficiently., • A calm, professional demeanor and strong problem-solving abilities., • Enthusiasm for women’s fashion and a genuine passion for helping customers feel confident in their purchases.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world’s busiest and most successful venues in the world. As the home of three professional sports franchises – the NBA’s Los Angeles Lakers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows. For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events. Job Summary The Overnight Housekeeper requires general housekeeping duties with an eye for details. Emptying trash, vacuuming, cleaning of restrooms, cleaning of glass/mirrors, sanitization/disinfecting, mopping and dusting are the basic duties. Must be able to lift up to 25 pounds, stand and bend with constant walking for the majority of the shift. Must be able to perform under pressure and follow verbal instructions associated with cleaning in a fast-paced environment. For this position punctuality and dependability are very important as it is a 2-person crew working in a very sensitive part of the building. Must maintain a professional appearance and attitude at all times. Essential Functions • General Sanitization Procedures within venue (i.e., office spaces, conference rooms)., • Vacuuming office areas and conference rooms., • Cleaning & Re-Stocking Restrooms., • Trash Removal from offices and conference rooms., • Cleaning Kitchenettes (Dishes)., • Sweeping areas as needed., • Dusting office space and conference rooms as needed., • Mopping specific areas as needed., • Use 24/7 System to document completion of tasks., • Assist with Double Header Conversion., • Other duties as assigned by Housekeeping Leads / Operations Management. Required Qualifications • High school diploma or G.E.D equivalent., • A minimum of 1 year of related work experience., • Ability to understand verbal and written instructions in English., • Ability to understand and follow directions and perform job functions under limited supervision., • Comply with attendance rules and be available to work on a regular basis., • Knowledge of chemical cleaning agents and operation of various cleaning equipment., • Must be able to perform repetitive hand & arm movements and simple grasping constantly, pushing & pulling, squeezing., • Must be able to twist, bend and squat frequently, kneel or crawl occasionally., • Must be able to do repeated lifting (up to 25 pounds unassisted), bending, standing, able to extend arms, scrub, stoop, walk public areas on feet for up to 6 hours continuously. Stair climbing is also an important part of our daily activities., • Must be able to work in a warm or cold environment., • Must be able to work in a moderate to very loud noise environment., • Must be able to work under pressure, in time sensitive operations, in a fast-paced environment., • Capable of managing multiple priorities in a dynamic, every changing environment., • Must have a passion for creating an exceptional experience for all guests., • Must maintain a professional appearance, utilizing both provided resources (Uniforms provided), and personal resources., • Ability to work a varied schedule to include evenings, overnights, weekends and/or holidays, required., • Must wear proper PPE in accordance with OSHA requirements., • Must be willing to join Local 1877 SEIU Union. Pay Scale: $21.50 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: Full-time Union: We offer a comprehensive benefits package with the SEIU 1877 Union that includes: medical, dental and vision insurance, paid holidays, vacation and sick time. Pension benefits offered per CBA requirements. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. Employer does not offer work visa sponsorship for this position. This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)

Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Job Summary The Division Coordinator is responsible for providing support to the Global Partnerships Co- Presidents and the Global Partnerships team, ensuring strong day to day operational and administrative coordination across the division such as manage calendars, travel, meeting logistics and department office. Reporting to the Director, Administration & Logistics the Coordinator assists the Director with general operational needs and event prep for internal and external events such as team lunches, vendor research, Lakers and Kings home games, annual GP retreat, etc. They will also provide support as a team member on divisional projects and initiatives. Essential Functions • Manage Co- Presidents Global Partnerships calendars and book all travel, hotels, set meetings, create agenda, order catering, submitting expense reports and reservations., • Provide Support to the Global Partnerships Events and Operations Team, such as internal GP employee communications, staff gatherings, catering for GP lunches, providing general office administrative duties including but not limited to: distributing mail, answering phones, ordering supplies, and scheduling meetings., • May coordinate internal communication between GP business units on various action items., • Support the planning, coordination and execution of internal and external Global Partnerships team events, including all-staff meetings and the Global Partnerships Summit, LA Kings and Lakers Home Games, and onsite partner events. Help implement systems and procedures that drive operational efficiency within the larger GP team., • Lead partner gifting and holiday gifting efforts for Global Partnerships, including sourcing, managing contacts, and distribution. Assist with the preparation and updating of summaries and overviews for multi-asset sponsorship and naming rights deals, including assisting Activation team with maintenance and updating of internal and external partner exclusivity guides., • Upon request will be expected to attend events to facilitate relationship building and provide support to senior leadership which may include welcoming distinguished guests and facilitating a hospitable environment., • Other special projects or assignments as directed by manager. Required Qualifications • High School Diploma or its equivalency (BA/BS Degree Preferred) in Business, Marketing, Sports Management or related field preferred, • 2-4 years administrative experience, • Experience with CRM systems preferred, • Exposure to business operations, strategy, partnerships, marketing, business affairs experience, or relevant coursework preferred, • Experience working in sports and entertainment industry preferred, • Corporate Development background is preferred., • Experience in event preparation, logistics, and execution preferred, but not required., • Strong attention to detail, effective follow-up and follow through required., • Effective written and verbal communication skills., • Computer skills and proficiency in Microsoft Office Products (Word, Excel, Outlook, PowerPoint) with the ability to learn required business systems., • Able to interact with all levels of company and third-party employees; curious, proactive, and eager to learn from senior executives and business leaders, • Ability to manage multiple priorities and meet deadlines in a fast-paced, team-oriented environment., • Passion for sports, entertainment or live events industry. Pay Scale: $23.50 - $26.00 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. Employer does not offer work visa sponsorship for this position.

Delta Electronics is a global innovator at the forefront of technologies powering the future. Since 1971, we’ve been leading the way in high-efficiency power and thermal management solutions. Today, we’re driving transformation across industries with smart, sustainable systems that enable everything from AI, industrial automation, and data centers to EV charging, renewable energy, and intelligent buildings. Delta is powering the AI age with cutting-edge infrastructure solutions for hyperscale and edge data centers. Our high-efficiency power systems, thermal management, and intelligent monitoring technologies help the world’s largest data operators achieve peak performance and sustainability. Join us to help build the cornerstone solutions that will run tomorrow’s digital world. The Data Center Parts and Logistics Specialist support continuous data center operations by managing the procurement, inventory, and distribution of critical spare parts and equipment. This role ensures the right components are available at the right time to support uptime, maintenance, and rapid response to incidents. Key Responsibilities • Manage inventory of critical data center components including servers, network equipment, power and cooling parts, cabling, and consumables, • Receive, inspect, and log incoming shipments; ensure proper documentation and asset tracking, • Maintain accurate inventory records using CMMS, ERP, or inventory management systems, • Coordinate shipping, courier services, and expedited deliveries for emergency repairs, • Stage and distribute parts for maintenance, installs, and break/fix activities, • Monitor minimum/maximum stock levels and forecast usage to support high availability, • Handle RMAs, warranty returns, and vendor exchanges, • Work closely with Data Center Technicians, Facilities, and Operations teams, • Ensure secure storage and proper handling of sensitive or high-value equipment, • Follow data center security, safety, and compliance requirements, • Support audits and maintain inventory accuracy for regulatory and operational standards. Minimum Qualifications • Associate degree or bachelor's degree - logistics certification preferred, • 2+ years of experience in logistics, inventory, warehouse, or technical operations (data center or IT environment preferred), • Bilingual Spanish preferred., • Familiarity with data center equipment, hardware components, or infrastructure terminology, • Experience using inventory systems, CMMS, or ticketing platforms, • Strong attention to detail and organizational skills, • Ability to lift and move equipment (servers, racks, power components) as required

IT Support Specialist II Our client is seeking an experienced IT Support Specialist II to join their growing team. This role offers the opportunity to work in a large-scale enterprise environment, supporting over 1,100 end users across multiple locations. The ideal candidate will be hands-on, team-oriented, and able to provide deskside and field support while contributing to projects that impact operations nationwide. This is a chance to join a stable organization and grow your career in a role that values collaboration, customer service, and technical expertise Location: Long Beach, CA (On-site) Compensation: This job is expected to pay about $33 - $40 per hour plus benefits No Visa Sponsorship Available for this role What You Will Do: • Provide Tier 2 deskside support for desktops, laptops, mobile devices, printers, and related peripherals in a hybrid enterprise environment., • Support users across multiple sites, collaborating with Service Desk and IT teams to resolve technical issues and ensure timely resolution., • Administer Active Directory, Entra/Azure AD, Office 365, SharePoint, and Teams, including provisioning and account management., • Document tickets, resolutions, and technical processes in ServiceNow, emphasizing clear communication and knowledge sharing., • Contribute to IT projects, occasional office setups, and minimal travel to branch locations., • Install network equipment, desktops, laptops, mobile devices, and phone systems at remote job sites and permanent offices., • Participate in team meetings to discuss ongoing projects, share updates, and provide input on process improvements., • Perform “root cause analysis” when the Service Desk escalates problems/tickets – ensure that process or configuration changes are communicated to the responsible parties, • Inventory new equipment and software and perform periodic audits of deployed assets., • Assist in training and mentoring junior technicians and new team members, promoting a culture of knowledge sharing and support., • Collaborate with other departments to understand their IT needs and provide tailored solutions that enhance productivity. What Gets You The Job: • 5+ years of deskside and field support experience in a large enterprise environment., • Strong technical skills with Microsoft Stack (Active Directory, Entra/Azure AD, Office 365, Teams, SharePoint)., • Must have strong experience with Intune – creating packages, software upgrades, managing software, creating policies., • Experience provisioning users in Active Directory., • Experience supporting multiple locations and hybrid environments, with proficiency in ServiceNow or similar ticketing systems., • Strong documentation, teamwork, and communication skills with proven stability in prior employment., • Proven mastery of Windows operating systems, including Windows 10 and 11., • A+ certification, technical degree, or equivalent; advanced credentials (CCNA, MCSA, MCP) preferred. Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

JANUS et Cie has an opening for a Sales Support Specialist. The ideal candidate is responsible, professional and has worked in a sales-driven environment. The ideal candidate will also develop and refine pre-sales product solutions, in conjunction with our sales team(s). They will also create sales quotation documentation necessary to enter “clean” orders, based on input from JANUS et Cie sales professionals and our clients. Hourly Rate: $23-$25 DOE This position will be based out of our showroom in West Hollywood, CA JOB REQUIREMENTS • Accuracy and attention to detail is an absolute must., • Ability to manage high volume of inbound queries via phone, email, tickets, and live chat., • Prior experience with at least one of the following:, • Any live chat software (Zendesk preferred), • Any ticketing software (Zendesk preferred), • Excellent written and verbal communication skills, • Sense of urgency and strong client service skills, • Typing/data entry proficiency ( 55 words a minute min.), • Excellent troubleshooting and/or researching skills; ability to solve practical problems., • Strong computer proficiency and navigational skills. Ability to transition smoothly between systems while speaking with clients., • Ability to multi-task QUALIFICATIONS: • 3-5 years of experience in a client facing/customer service position, • A proactive approach when dealing with customer issues REFLECTS OUR BRAND VALUES: • We listen to our Customers, • We rely on our Members, • We honor Integrity, • We embrace Continuous Learning, • We lead with Design, • We create Value, • We make the World Better

SA Recycling - - Responsibilities: Accurately weigh, grade, and sort NF materials; Document NF material and customer information into ticketing system; Process payments and keep accurate records of transactions; Complete and submit required reports; Assist customers with questions on pricing and do

Customer Service / Remote] - Anywhere in U.Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and

Unifi Services - - Responsibilities: Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance; Handle all aspects of ticketing and ch

IT support, help desk, or technical support roles. Support Tools: Help desk ticketing systems, remote desktop tools. A growing company in the wholesale distribution industry is seeking a Help Desk / IT Support Specialist to provide technical support and ensure smooth day-to-day operation of internal

Job Description The Help Group is the nation’s largest, most innovative and comprehensive nonprofit organization dedicated to serving children with special needs related to autism spectrum disorder, learning disabilities, attention deficit/hyperactivity disorder, developmental disabilities, abuse and emotional problems. We are currently seeking a dynamic Facilities Managers to oversee daily functions and operations related to the upkeep, repair and improvement of multiple school facilities and grounds at all our San Fernando Valley and Westside locations. Reporting to the Director of Facilities, the ideal candidate will be a seasoned professional with solid experience supervising janitorial and maintenance personnel, coordinating with third party contractors and vendors, and ensuring efficient and effective completion of time-sensitive projects within a fast-paced, multi-faceted work environment. Exciting Responsibilities: • Supervise and manage workflow of facilities personnel: monitor and maintain the maintenance ticketing system to ensure requests for repairs, cleaning and facility improvements are addressed in a timely and cost efficient manner., • Oversee all daily operations related to the upkeep, repair, security and improvement of facilities and grounds for multiple locations., • Assist Director of Facilities in planning special projects, developing bid specifications, overseeing competitive bid process and troubleshooting ongoing maintenance and construction issues with agency leaders., • Identify facility maintenance needs: develop and oversee preventative maintenance schedule and implement audit measures for compliance., • Conduct regular internal agency inspections, meet with outside inspectors and/or vendors regarding agency matters. Ensure all facilities are in compliance with mandatory federal, state and local regulations set forth by ADA, OSHA/Cal-OSHA, HAZ-MAT, Fire Codes and Playground Safety, • Collaborate with school/program leaders and key members of Operations Teams to execute key components of site-based IIPPs, trainings, emergency drills and agency’s evacuation procedure plan., • Appoint facilities staff to implement key components of agency’s emergency drills., • Maintain inspection, maintenance and audit compliance documentation related to elevators, generators, storm drains, bells, whistles, horns, extinguishers, health, fire and playground inspections; assist with preparation and follow-up for school and licensing reviews and expedite all required repairs., • Bachelor’s Degree with a minimum of 4 years management experience in facilities related maintenance and/or construction trade experience, • Ability to interpret basic blue prints and working drawings, as well as the working trades language., • Supervisory experience in leading work crews and overseeing third party contractors., • A 100% employer-sponsored health insurance plan for full time employees; Medical, Dental, Vision, • Employee Assistance Program, • Sick and Vacation Time, • Flexible Spending We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Job DescriptionCompany Description Cirrus Asset Management, Inc. is currently seeking a Commercial Property Management Coordinator to assist with three assets located in Buena Park, Fullerton, and Santa Ana California. The position will assist with day-to-day property management needs for the above-mentioned assets, two of which are commercial industrial and one regional mall. COMPANY BACKGROUD: Cirrus Asset Management, Inc. is responsible for the asset management and operational services in Commercial (Office, Retail, MOB, Industrial, Redevelopment) and Multifamily product types. Our properties are predominately located in California, Hawaii, Washington, Colorado, Texas, and Utah. At Cirrus Asset Management, we are dedicated to providing exceptional property management services to property owners and residents alike. With our expertise and passion for real estate, we strive to create a seamless and rewarding experience for all parties involved. Our company culture is defined by its unwavering commitment to integrity, empowerment, respect, teamwork, innovation, and exceptional customer service. These values shape our everyday actions and guide us in achieving our mission and serving our clients effectively. What's in it for you? • Paid Holiday, Sick, and Vacation Time, • Health Insurance, • Life Insurance, • Dental Insurance, • Vision Insurance, • 401k Plan, • Healthcare Spending or Reimbursement Accounts such as HSAs, FSAs, HRPs, and HRAsJob Description KEY RESPONSIBILITIES/DUTIES: • Using solid organizational skills, track and report work orders, leasing inquires, and TI projects., • Schedule, follow up, and coordinate with vendors and tenants., • Support lease contract-related document preparations (Leases, Amendments, Addendums, LOI’s) and possess a working knowledge of core lease clauses and provisions., • Works closely with the Division Head, Asset Manager, and the Property Manager in regard to Landlord Work and Tenant Improvement related estimates., • Visit assets performing monthly property inspections, and to meet vendors/tenants., • Effectively follow up with tenant(s) regarding outstanding A/R., • Ensuring timely and accurate payments, proficiently and accurately process A/P. Qualifications KEY TRAITS FOR SUCCESFUL CANDIDATE: • Organizational skills to manage multiple projects while prioritizing more urgent., • Possesses quality writing skills, both technical writing and professional business communications., • Proven analytical and creative problem-solving skills., • Passionate attitude, outgoing and focused work ethic., • Thrive off of team, pace and urgency. EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.) • A minimum of one year of successful property management experience in a commercial office environment., • Ability to read, interpret, and fully understand commercial leases. In addition to abstracting leases, and critical lease provisions., • Ability to effectively present information to tenants, business owners, and Cirrus’ leadership team., • Ability to respond effectively to the most sensitive inquiries or complaints in a timely and professional manner., • Proficient in Microsoft Office, especially Excel, PowerPoint, and Word., • Experience with Yardi or similar software., • In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job., • The nature of work requires an ability to effectively communicate and exchange information, collect, compile, and prepare work documents, and operate standard equipment. Ability to climb up and down a ladder and move around sites. Exposure to dust, dirt or other construction hazards during site visits. Additional Information Location: Buena Park Pay: $21-$24 hourly Schedule: Monday - Friday (9am - 6pm) The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories. All your information will be kept confidential according to EEO guidelines.

Job Description Overview Join a Team That Changes Lives For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives. Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters. At Elwyn, we take care of you while you care for others. We offer: • Generous Paid Time Off, • Comprehensive Medical/Dental/Vision Benefit Packages, • Earned Wage Access/On-Demand Pay, • Paid On-the-Job Training, • Tuition Reimbursement, • Career Advancement Opportunities and Growth, • Flexible Schedules, • Retirement Savings Plan Join us and be a part of something bigger. Apply today. Responsibilities Elwyn seeks an HR Ops Coordinator to maintain frontline custodial responsibility for creating and maintaining employee files within Elwyn’s Central Human Resources records. This role is responsible for fulfilling requests from service areas and support departments for employee records during audits and licensure reviews while maintaining the highest standards of confidentiality. This position offers hybrid work opportunities, with the primary work location at the nearest Elwyn corporate office and remote work flexibility at the discretion of the HR Operations Manager. Up to $29/hr, negotiable DUTIES AND RESPONSIBILITIES: • Record Management: Creates and maintains electronic personnel records for both current and former Elwyn employees., • Documentation Standards: Prepares, verifies, and organizes employee documentation for electronic filing according to Human Resources guidelines, procedures, and applicable laws or regulations., • Collaboration: Works closely with the Onboarding Team to ensure the timely collection and storage of all new hire documentation., • System Integration: Extracts employee documents from the HRIS for import and cataloging into the HR Document Management System., • Auditing: Performs periodic audits of files and contents to ensure accuracy and adherence to regulatory requirements and company policies., • Compliance Support: Prepares and shares requested electronic documents for program and service area audits., • Confidentiality: Handles sensitive information and requests in strict accordance with standard operating procedures, the code of conduct, and federal/state regulations, including HIPAA., • Tracking & Reporting: Maintains comprehensive lists and charts regarding file contents, retention requirements, and program-specific file needs., • Unemployment Claims Management: Handles, oversees, and responds to unemployment claims from various locations within the organization, ensuring timely and accurate documentation is provided to state agencies and internal stakeholders., • Departmental Support: Assists Human Resources staff and cross-functional supervisors with organizing, reviewing, and retrieving employee records for regulatory and compliance audits., • Credentialing: Supports the credentialing and re-credentialing process by auditing and maintaining current data in the HRIS, including licensures, education levels, driver's license information, and bi-annual physicals., • Administrative Operations: Manages mail collection, scanning, and digital distribution to remote HR staff via email, SharePoint, and other applicable systems and software., • Service Requests: Completes Verifications of Employment (VOE), Public Service Loan Forgiveness (PSLF) forms, and HR service tickets timely, adhering to established Service Level Agreements (SLA)., • Team Assistance: Provides backup support to the HR Services Team and other HR staff as needed., • General: Performs other duties as assigned. EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:, • Education: High school diploma or GED., • Experience:, • Two years’ experience in an office environment with filing responsibilities., • Experience creating and maintaining large filing systems is preferred., • Responsibility for the creation and ongoing maintenance of employee records is highly preferred., • Confidentiality:, • Must demonstrate an unwavering ability to handle highly confidential materials in accordance with organizational policy and applicable laws, including HIPAA., • Knowledge of federal and state regulations related to the implementation, maintenance, and retention of employee records is preferred., • Technical Proficiencies:, • Required knowledge of employee file storage inventory, best practices, and methodologies., • Required experience using record scanning systems and software., • Proficiency with Microsoft Windows and Microsoft Office, specifically Word, Excel, and Outlook., • Experience with UKG Pro or other Human Resources Information System (HRIS) software., • Experience with ticketing systems such as Zendesk or ServiceNow is preferred., • Core Competencies:, • Excellent customer interaction and communication skills., • Demonstrated strong attention to detail and a high-level ability to organize tasks and files., • Proven ability to work independently within a dynamic environment., • Ability to effectively prioritize and manage workloads in a high-volume environment., • Ability to work effectively in a team-based setting.

We are seeking an experienced and detail-oriented Painter to join our team for a full-time position. In this role, you will ensure that all painted surfaces meet our high standards of quality and finish, contributing to the overall excellence of our production process. Additionally, we are looking for someone who is able to patch and paint sheetrock walls in office setting, possesses knowledge/experience installing corner guards, and complete small carpentry tasks. Pay: $27.00 per hour. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. M-F 9:00 am to 5:00 PM. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM ABM 2025 Employee Benefits (Frontline) () Key Responsibilities: * Project planning * Experience with Scuff Master Paint * Able to install wall blocking for monitors * Knowledgeable on reading floor plans * Computer experience on ticketing systems, emails, Microsoft Word * Daily & weekly status report * Ability to set up and work on ladders and scaffolding * Be able to lift 50 lbs. * Daily clean up after task completion * Plan and lay out work from blueprints, drawings, models, or verbal instructions, using a variety of carpenter's hand tools, portable power tools, and standard measuring instruments * Make standard shop computations relating to dimensions of work * Select materials necessary for the work * Paint walls, woodwork, and fixtures * Identify surface peculiarities and determine the types of paint required for different applications * Prepare surface for painting by removing old finish or by placing putty or filler in nail holes * Mix colors, oils, white lead and other paint ingredients to obtain proper color or consistency * Use spray gun and/or brush to apply paint Qualifications: A minimum of 1 year of experience in commercial or industrial painting highly preferred. Strong knowledge of paint types, application techniques, and appropriate tools for touch-up work. Ability to work both independently and collaboratively as part of a team. Commitment to quality, safety, and productivity standards.

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or dam

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints. Airport Customer Service Agent PT - BUR. Airport Customer Service Agent PT - BUR.

At Angel City, we are building a world-class organization that uses sport to drive to equity.Our vision is to create engaging and unique experiences that bring the purpose-driven mission of this Club to the world.We are stronger together, have more Seasonal, Ticket, Assistant, Operations, Retail.

Serve as the primary liaison for key support vendors, including BPO Tier 1 support, chatbot, ticketing platform (Zendesk), DMCA takedown partner, etc. This role is responsible for managing internal and outsourced (BPO) support teams, driving operational excellence across systems and workflows, and e

Penney - - Responsibilities: Provide excellent customer service and assist customers with purchases and questions; Complete checkout processes, returns, and re-ticketing at the point of sale; Support Omnichannel efforts, recovery, put backs, and fitting room maintenance; Participate in annual inven

Job Summary: WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster is the global leader in event ticketing with over 500 million tickets sold

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or dam

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground ser

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system. Technical degree or 5+ years of experience working in a help desk role. The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phon

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

Ticketing Gameday Assistant (Seasonal, Temp). This seasonal, temporary role supports gameday ticketing operations and fan engagement initiatives throughout the season. This is a seasonal, temporary, non-exempt role which pays $17.

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground ser

Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Handle credit cards, and personal check transactions with accuracy and properly account for all collection

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints. We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy

Job Description Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We’re looking for a Level 1 Technology Support Specialist who enjoys helping people, takes ownership of their work, follows proven processes, and wants to build a long-term home with a stable, growing MSP. If you like solving problems, talking to clients, keeping systems running smoothly, and being part of a team that values professionalism, reliability, and clear communication, you’ll fit right in. This role is ideal for someone who wants a steady career in IT support—not someone looking to “use this job as a launchpad into DevOps or cybersecurity within a year.” We invest in people who want to grow inside the MSP world and provide long-term value to our clients. What You’ll Do You’ll be responsible for keeping our clients productive by supporting their desktops, laptops, mobile devices, and small office systems across Windows, macOS, and occasional Linux environments. You will: • Answer and document support requests through our ticketing system, • Troubleshoot Level 1 issues across Windows, macOS, and Linux, • Close 10 to 15 tickets per day, • Provide friendly, clear communication to clients of all technical backgrounds, • Set up, configure, and maintain workstations, printers, and peripherals, • Perform updates, upgrades, and basic system maintenance, • Assist with onboarding and offboarding tasks, • Follow step-by-step procedures and escalate when needed, • Participate in an on-call rotation, • Travel to client sites when necessary (mileage reimbursed), • Keep accurate notes, documentation, and inventory records You’ll work closely with our senior technicians and have clear processes to follow, so you’re never guessing or alone. What We’re Looking For We hire based on five things: attitude, communication, follow-through, technical know-how, and problem solving abilities. The right person: • Is personable, patient, and communicates clearly, • Completes tasks fully—no excuses, no loose ends, • Manages their time well and keeps clients informed, • Stays calm under pressure and handles difficult situations professionally, • Follows established procedures and respects escalation paths, • Learns steadily without needing to chase cloud, DevOps, or security specialties, • Wants a stable, long-term role in technical support, • Enjoys troubleshooting and helping people If you are the type of person who takes pride in doing things correctly and consistently, this is your environment. Who This Role Is NOT For This is where we repel the bad fits on purpose. Do not apply if: • You’re looking for a springboard into DevOps, cloud engineering, or cybersecurity analyst roles, • You need constant novelty or dislike structure, • You prefer working alone without client interaction, • You struggle with documentation or staying organized, • You want to rewrite processes instead of following them, • You’re uncomfortable with on-call rotations, • You’re not planning to stay at least 2–3 years We invest heavily in training, so we only hire people who want to grow with us. Why Join Alcala Consulting • Stable, established MSP with a 27-year track record, • Supportive team environment—not cutthroat, not chaotic, • Training and growth within the MSP skill set, • Exposure to a variety of industries and real-world systems, • A place where reliability and professionalism are valued, • Clear processes, clear expectations, and no drama Our best people stay because they enjoy the work, the clients, the team, and the culture. If that sounds like you, we’d like to meet you. Requirements Skills and ExperienceRequired • 1–3 years of technical support experience in a help desk with service level agreements, • Experience supporting Windows and macOS (Linux basics a plus), • Working knowledge of Microsoft 365 and basic administration, • Adding and removing users in Active Directory, • Updating group policy objects, • Understanding of networking fundamentals (DNS, DHCP, IP addressing), • Troubleshooting network connectivity issues on workstations, • Ability to diagnose common hardware and software issues, • Strong customer service skills, • Clear written and verbal communication, • Ability to lift up to 60 lbs and travel to client sites, • Valid driver’s license and reliable transportation, • CompTIA A+, Network+, or equivalent, • Exposure to supporting printers, scanners, and office hardware Benefits Paid time off, 401K match, paid group medical, dental, vision, and life insurance.

Job DescriptionJob Title: Service Desk TechnicianLocation: Santa Monica, CA, (5 days work from office)Duration: 1 YEAR Job Description: • Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.·, • Apply policies to situations with minimal Supervision, • Performing project work as assigned under the supervision of a lead or manager., • Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.·Requirements:, • Bachelor’s Degree preferred, • Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops., • Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·, • Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments., • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software, • Ability to manage a work queue in a ticketing system Illustrative Responsibilities:, • The focus of a service desk person is to stay at the service desk and service people over the phone., • Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency., • Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.·, • For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.

AEG Worldwide - - Responsibilities: Oversee ticketing operations for Goldenvoice venues and ensure accurate, efficient guest service.

Job DescriptionHermeus is a high-speed aircraft manufacturer focused on the rapid design, build, and test of high-Mach and hypersonic aircraft for the national interest. Working directly with the Department of Defense, Hermeus delivers capabilities that will ensure that our nation, and our allies, maintain an asymmetric advantage over any and all potential adversaries. Hermeus is seeking an experienced IT Service Desk Manager to lead and scale a multi-site support function for a fast-growing aerospace organization building high-speed and hypersonic aircraft. This role owns day-to-day service desk operations, team leadership, IT asset lifecycle management, and process/tooling improvements that enable a high-performance engineering environment. The ideal candidate brings strong technical support leadership experience, a customer-first mindset (including executive support), and the ability to build scalable, compliant IT support operations in a dynamic, mission-driven environment.Responsibilities: • Lead and develop a team of 6-8 service desk agents across Los Angeles, Atlanta, and Florida, • Champion a culture of service excellence — including white-glove support for senior leadership — accountability, and continuous improvement within the team, • Own core service desk operations including ticket management, escalation workflows, and ensuring the team consistently sets and meets expectations with end users, • Drive and manage IT projects that strengthen the service desk foundation, including process buildouts, tooling improvements, and cross-site standardization, • Own IT asset inventory and lifecycle management, including procurement, deployment, tracking, and decommission across all locations, • Continuously improve support processes, documentation, and tooling to scale with company growth, • Coordinate cross-functional teams on escalations, infrastructure changes, and deployment communications, • Contribute to compliance efforts related to NIST, CMMC, and FedRAMP by ensuring service desk operations meet documentation and access management requirements Minimum Requirements:, • 5+ years in IT support or service desk roles, with at least 2 years in a management or team lead capacity, • Experience managing distributed support operations across multiple office locations, • Strong working knowledge of Windows, macOS, Linux, and iOS/Android environments, • Experience with Microsoft Entra ID, Microsoft 365, endpoint management, and identity platforms, • Familiarity with ticketing systems and project management, • Demonstrated ability to develop team members and manage performance, • Excellent communication skills — you're comfortable interfacing with senior leadership and explaining technical concepts to non-technical stakeholders, • Understanding of compliance frameworks (NIST, CMMC) and how they apply to IT operations (aerospace or defense industry experience is a strong plus), • Ability to thrive in a fast-paced, high-growth environment where priorities shift and resourcefulness matters, • Primarily onsite 5 days a week, with flexibility for occasional remote work, • On-call availability Preferred Skills and Experience:, • Experience supporting engineering-heavy organizations, • Background in building support operations during significant organizational growth We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Summary: The IT Helpdesk Specialist is part of a collaborative team of professionals that ensures that Chrysalis staff and clients have the technology resources they require to achieve their mission. Responsible for providing technical assistance and support related to computer systems, hardware / software. Responds to tickets, runs tests and diagnostics, isolates problems and determines / implements solutions and escalates tickets. Supports staff either over the phone, in person, or online via trouble tickets, works directly with staff through a help desk ticketing software, directing them to existing documentation or talking them through step-by-step solutions to problems they encounter using the organization’s software and hardware. Duties and Responsibilities to include but not limited to: • Setup, testing, and deployment of new hardware, ensuring that new computers and other equipment are deployed and in use as quickly as possible., • Manage incoming support tickets, providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware., • Provide information/assistance to colleagues either in person, over the phone or by email/chat and follow up to ensure the issue has been resolved., • Document known issues and solutions, write training manuals and guides for staff., • Install, modify, and repair computer hardware and software., • Reach out to DELL in order to request technical support for laptops., • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems., • Install computer peripherals for users., • Monitoring and maintenance of client computer labs in all locations, identifying service issues and ensuring timely resolution, • Monitoring and maintenance of client computer labs and virtual stations, copiers, printers, and other peripherals in all locations, identifying service issues, ensuring timely resolution, and ensuring adequate quantities of toner and other supplies., • Preparation of all equipment designated as eWaste, and arranging for its timely shipment and appropriate disposal, • Backup in processing, Onboarding, Offboarding, Employee Position Change, etc., • Support and backup of the other IT Team members at times of vacation, leaves, and peak-workload, • Other duties as assigned Competencies & Qualifications: • Commitment to Chrysalis’ Mission, Vision and Values, • Training and experience supporting and troubleshooting latest Windows OS and Microsoft Office applications in a corporate network environment, • Strong organizational skills, • Ability to prioritize competing projects/tasks, • Experience working with a Help Desk trouble ticket system, • Strong customer service attitude and communication skills (verbal and written), • Able to work independently The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds. FAIR CHANCE HIRING STATEMENT Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.

Job Description About SuperOrdinary At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers worldwide. Our team of e-commerce and social commerce gurus empowers brands to build influence, scale their global sales channels, and forge meaningful connections. We're at the forefront of the social commerce revolution, with a proven track record of explosive growth for brands on TikTok Shop and other innovative platforms. harnessing the power of short video, livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment. We are seeking an experienced, service-oriented IT Helpdesk Specialist to join our team in Los Angeles and support employees across our organization from our main office. This role will serve as a senior technical resource for end user support, helping to deliver reliable, responsive, and high-quality IT experience for both onsite and distributed team members. The ideal candidate is a hands-on IT professional with strong troubleshooting ability, sound judgment, and a customer first mindset. This person will handle complex technical issues, support core business systems, improve support processes, maintain documentation, and help guide day to day helpdesk operations. This role will also provide direction and support to junior helpdesk team members while helping elevate the overall quality and consistency of IT support. What You Will Do • Provide advanced technical support for hardware, software, account access, collaboration tools, and basic network related issues across Windows and Mac environments, • Serve as the escalation point for complex or unresolved support issues and drive them through to resolution with clear communication and strong follow through, • Support day to day helpdesk operations by helping prioritize incoming requests, monitoring ticket progress, and ensuring timely and effective response to employees, • Administer and troubleshoot core workplace systems including Microsoft 365, Slack, and other productivity and collaboration tools, • Support user provisioning, access changes, permissions management, and account troubleshooting across business applications and internal systems, • Lead technical onboarding activities for new hires, including account setup, device preparation, workstation readiness, and access to required tools and systems, • Manage offboarding activities by ensuring timely deactivation of accounts, removal of access, and proper collection or reassignment of company equipment, • Support the setup, maintenance, troubleshooting, and lifecycle management of laptops, desktops, peripherals, mobile devices, and other employee technology, • Use remote support and endpoint management tools to monitor devices, support patching, troubleshoot issues, and improve system reliability, • Create, maintain, and improve internal IT documentation, standard operating procedures, support articles, and end user guides, • Identify recurring support issues and recommend improvements to workflows, documentation, tools, and service practices to improve efficiency and user experience, • Partner with internal teams and external vendors as needed to resolve issues, coordinate support activities, and maintain a dependable technology environment, • Support office technology needs in the Los Angeles headquarters, including employee workstation support, conference room technology, and general onsite troubleshooting, • 5 or more years of experience in IT helpdesk, desktop support, or technical support roles, • Experience serving as a senior escalation point for end user support issues in a fast-paced business environment, • Strong hands-on experience supporting Microsoft 365, Slack, and other workplace productivity tools, • Strong working knowledge of Windows and macOS environments, • Experience with device support, account administration, permissions management, onboarding, and offboarding processes, • Familiarity with remote support tools, endpoint management platforms, and ticketing systems, • Experience with NinjaOne or similar remote monitoring and management tools is preferred, • Solid understanding of basic networking concepts and general business technology support practices, • Excellent troubleshooting and problem-solving skills with the ability to manage multiple priorities effectively, • Strong written and verbal communication skills with the ability to support both technical and nontechnical users, • Strong organizational skills, attention to detail, and commitment to documentation and process improvement, • Comfortable balancing hands-on technical support with broader operational improvement responsibilities, • Able to remain calm and effective during urgent or high impact support situations, • Service minded, dependable, and responsive with a strong sense of ownership, • Interested in improving systems, streamlining workflows, and creating a better employee support experience, • Ability to lift and carry equipment up to 25–50 pounds (e.g., laptops, desktops, monitors, and peripherals), with or without reasonable accommodation, • Ability to move, install, and set up IT equipment in office environments, including under desks and in confined spaces, • Ability to bend, kneel, crouch, and occasionally crawl to access cabling and hardware, • Ability to stand or walk for extended periods during onsite support activities, • Ability to use hands and fingers to handle, connect, and configure technical equipment This role is important to the continued growth and stability of our IT support function. The Senior IT Helpdesk Specialist will help strengthen day-to-day operations, improve service quality, support employees more effectively, and bring greater structure and maturity to the helpdesk experience across the organization. Powered by JazzHR 0HslObwHe9

Job Description About Million Dollar Baby Co. Million Dollar Baby Co. started in 1990 and is proudly family-owned and operated in Los Angeles. Since then, MDB has grown to 7 distinct brands of children's furnishings ranging in style, aesthetic, and price, while carrying some of the industry's most eco-conscious and award-winning designs. We can be found in retailers like Target and Amazon, and specialty retailers like Pottery Barn Kids and Crate & Barrel. Under the Million Dollar Baby Co. parent company are our family of brands: Babyletto, daVinci, Nursery Works, and Namesake. We're proud to offer the most Greenguard Gold–certified cribs on the market and to use FSC-certified sustainable wood across our brands whenever possible. We've also pioneered Styrofoam-free packaging for several of our best-selling collections — an innovation that reduces waste while protecting our products during shipment. At Million Dollar Baby Co., our team members are our #1 priority, and we partner with exceptional partners and retailers around the world who share our core values: • Treat Your Team Like Family — lead with respect, gratitude, empathy, and kindness., • Make an Impact, Drive Results — focus on meaningful work that moves families forward., • Deliver a "Wow" Customer Experience Every Time — every detail matters., • Strive for Continuous Improvement & Learning — keep growing, keep getting better., • Cultivate Quality Conversations — communicate honestly and thoughtfully to build trust. Over the years, our commitment to people, innovation, and a positive workplace culture has earned us five consecutive "Best Place to Work" awards, one of the best workplaces by "Built in LA", a 4.6 rating on Glassdoor, and 13 years on the Inc. 5000 Fastest Growing Companies list — recognitions that reflect the heart of who we are and the community we're proud to build. We'd love to talk to you! Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. We're seeking a versatile and enthusiastic support technician to set up and deploy hardware and software, as well as deliver top-notch end-user support. This role will work closely with our systems and data teams. What you'll be doing: • Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors, • Respond to, record, track, and resolve tickets using our helpdesk software—attention to detail is essential, • Monitor, triage, and assign Tier 1 helpdesk requests, • Maintain and update the internal IT knowledgebase, • Create documentation for new issues or deployments, • Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements, • Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse, • Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology, • Setup and tear down audio/visual equipment for company-wide events, • Assist with IT projects and other tasks as needed, • Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience), • Previous experience in a helpdesk or IT support role, preferably 1-2 years. Warehouse IT support is a plus, • Basic understanding of computer hardware, software, and networking principles, • Familiarity with helpdesk software and ticketing systems, • Experience with provisioning and deploying computers, • Legendary customer service and deskside manner, • Ability to troubleshoot and resolve technical issues effectively and efficiently, • Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously, • 100% of your health, dental and vision insurance monthly premiums paid by us!, • Flexible PTO because we respect the need for work/life harmony, • Company matching 401(k), • Vacation reimbursement and wellness and enrichment subsidy programs, • Tuition reimbursement, • Matching charitable donations to the nonprofit organization of your choice, • Company-wide monthly celebrations - lunch is on us!, • Dog-friendly workplace, yes! You can bring your best friend to work Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process.

Job Description About Next Perimeter: Next Perimeter is a leading cloud-first cybersecurity provider specializing in zero trust architecture and protection against modern-day threats, whether in-office or remote. We leverage cutting-edge technologies like Intune, Windows, and Microsoft 365 to deliver security and optimization settings to devices, ensuring a modern desktop experience for our clients. The Role: The ideal candidate will be charismatic, customer service-centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast-paced, expanding entrepreneurial organization. What You'll Be Doing: In this role, you will be responsible for answering incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system. You will provide troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products, and deliver remote technical support to clients to resolve hardware and software issues promptly and effectively. Additionally, you will conduct thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issues. Your duties will also include assisting with email issues and password resets, working closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements, and documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference. What We're Looking For: We are seeking a candidate who has strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions. Proficiency in operating systems such as Windows and macOS, networking protocols, and cloud technologies is essential. Excellent written and verbal communication skills are required, with the ability to convey complex technical concepts to non-technical stakeholders. We are looking for someone with outstanding problem-solving skills and keen attention to detail, a customer-focused mindset, and the ability to build strong client relationships. The candidate must be able to handle multiple tasks, prioritize effectively, and be willing to travel to client sites as needed. What We Offer: We offer a competitive salary and benefits package, along with opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity. Our dynamic and supportive work environment is centered on operational excellence, providing employees with the tools and resources needed to succeed. Additionally, team members gain hands-on experience with cutting-edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements. Lastly, you'll enjoy unlimited vacation, sick leave, and access to our Employee Assistance Program to support your well-being. Why Join Next Perimeter: You'll be joining a company that's redefining what IT should look like for modern, cloud-first organizations. We don't patch together tools or rely on legacy thinking. Instead, we offer our clients a zero-fuss experience with clear standards, secure environments, and support that just works. Internally, you'll be part of a team that values precision, documentation, and professionalism-and you'll have the opportunity to grow into deeper engineering work over time. What Your Schedule Will Be: This is an in-office position with a schedule of Monday through Friday, 9:00 AM to 6:00 PM. Upon the successful completion of Next Perimeter's 90-day introductory period, you'll be allowed to select one (1) recurring work-from-home day. Job Posted by ApplicantPro

Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance, • Wellness resources Job Summary/Objective The Service Desk Specialist (SDS) is responsible for providing technical expertise to the Managed Services Division through the Service Desk Department. The division is comprised of client services, field services, service desk and NOC team members including trusted contractors and vendors. The SDS role will participate as a tier 1 technical team member across the Service Desk Department. With a focus on client satisfaction within the service desk department, and continuous improvement through the client experience, this person is committed to helping our team achieve their department's goals efficiently and effectively. They will be responsible for ensuring the highest level of service quality, client satisfaction, and ticket efficiency within our MSP. The employee will have a positive attitude and the ability to work with minimal management in a team environment where every member is an important part of the companys success. All employees will adhere to the companys core values and align themselves to the companys vision and mission. Duties and Responsibilities • Provide remote and/or on-site support services to clients with the highest level of professionalism to provide top-tier experience., • Provide clients with the highest level of professionalism to provide top-tier experience., • Act as a resource for the department's reactive tickets queue., • Understand client requests and react according to severity and escalation needs., • Achieve 95% CSAT consistently as an individual metric., • Perform client resource onboarding and offboarding requests., • Utilize the ticketing system to work on and resolve tickets and requests., • Ability to keep detailed notes on tickets and meet ticket SLA requirements., • Follow the documented processes throughout the entire ticket life cycle., • Utilize the remote monitoring and management solution to aid in the completion of Service Delivery incidents and requests., • Ability to interact with outside vendors to resolve support issues., • Provide guidance and support to team members., • Create, update and maintain Client Documentation in the Documentation Management System., • Escalate tickets that require additional support from Service Delivery Management., • Document and account for all time worked within the ticketing system., • KPIs include CSAT, Resolution Time, Escalations, SLA Breach, Kill Rate, Ticket Bleed and Utilization Rate., • Adhere to service desk procedures and company security protocols., • Participate in the On-Call rotation as a technical resource., • The company reserves the right to add or change duties and responsibilities at any time. Qualifications, • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, clients, and others., • Takes initiative and can work independently., • Strong decision-making, detail-oriented and outstanding project management skills., • Demonstrates excellent time management., • Passion for delivering remarkable client experience and success., • Proven analytical and creative problem-solving abilities., • Self-motivated, reliable, and punctual., • Ability to multi-task, pivot and adapt to changes quickly., • Demonstrates excellent verbal and written communication skills., • Experience in operating in a service focused department with the highest levels of client satisfaction as the core goal., • Experience in multiple technologies including physical and virtual infrastructure, networking components, and Microsoft environments., • Minimum 4+ years of experience within relevant IT fields., • Has active (or ability to attain) Microsoft certifications, including but not limited to Cloud & AI Platforms, AI Business Solutions or Security., • Experience working for a Managed Service Provider (MSP) or IT Service Providers., • Experience in configuring and managing of network Infrastructure including firewalls, switches, wireless access points and VPN technologies., • Experience in configuring and supporting Enterprise Infrastructure, including Hyper-V or VMware (ESX/vCenter), Virtual Desktops, and other hardware, including physical servers and storage appliances., • Experience in configuration and support of major Microsoft technologies including Entra ID, Intune, Office365, Azure, SharePoint, Teams and on-premises operating systems., • Familiarity with MSP tools like Autotask PSA, Datto RMM and BCDR, BrightGauge and Hudu., • Familiarity with security technologies, risk management and industry frameworks or standards such as CIS, NIST and SOC2 or similar., • Associate or bachelors degree, in computer science, information sciences, or related field preferred., • Experience using with Legal Technology such as iManage and NetDocuments a plus., • Experience with virtual desktop, DaaS or Windows PC a plus., • Must be able to work 9-6pm PST, • This role requires full professional commitment; outside employment, consulting, or moonlighting is not permitted during the term of employment. This is a remote position.

Job Description K2 is building the largest and highest-power satellites ever flown, unlocking performance levels previously out of reach across every orbit. Backed by $450M from leading investors including Altimeter Capital, Redpoint Ventures, T. Rowe Price, Lightspeed Venture Partners, Alpine Space Ventures, and others – with an additional $500M in signed contracts across commercial and US government customers – we're mass-producing the highest-power satellite platforms ever built for missions from LEO to deep space. The rise of heavy-lift launch vehicles is shifting the industry from an era of mass constraint to one of mass abundance, and we believe this new era demands a fundamentally different class of spacecraft. Engineered to survive the harshest radiation environments and to fully capitalize on today's and tomorrow's massive rockets, K2 satellites deliver unmatched capability at constellation scale and across multiple orbits. With multiple launches planned through 2026 and 2027, we're Building Bigger to develop the solar system and become a Kardashev Type II (K2) civilization. If you are a motivated individual who thrives in a fast-paced environment and you're excited about contributing to the success of a groundbreaking Series C space startup, we'd love for you to apply. The Role Step into the heart of K2 Space's operations where your expertise keeps our teams connected, our systems running, and our missions on track. You'll be the go-to problem solver for our team ensuring the technology that powers our high-powered satellites works flawlessly every day. You'll tackle complex challenges, streamline workflows, and implement solutions that scale with the fast pace of our missions. Every ticket you resolve, every system you optimize, and every process you improve directly supports our ability to design, build, and launch satellites that push the boundaries of what's possible in space technology. This is hands-on high-impact work where your skills enable the extraordinary. Responsibilities • Serve as senior support providing expert technical assistance and resolution for hardware, software, and system issues across the organization, with a focus on rapid response and high-quality outcomes, • Act as a primary point of contact for escalated technical issues from IT Service Desk, ensuring timely resolution and documenting solutions in the ticketing system, • Troubleshoot and resolve complex incidents involving end‑user devices, collaboration tools, AV equipment, and peripherals, • Manage and support IT asset lifecycle activities including provisioning, configuration, imaging, deployment, refresh, and secure decommissioning of devices, • Provide desktop and application support both in-person and remotely, delivering a high level of customer service and technical expertise to engineering, production, operations, and business teams, • Facilitate onboarding and offboarding processes, including account creation, access provisioning, and equipment setup to ensure seamless productivity from day one, • Collaborate with our cross‑functional IT teams (infrastructure, networking, security) to identify, coordinate, and implement solutions for recurring issues, process improvements, and technology enhancements, • Participate in IT projects and technology deployments, offering hands‑on support for rollouts, upgrades, and migrations, • Contribute to the development and maintenance of technical documentation, knowledge base articles, and standard operating procedures for support activities, • Ensure compliance with organizational IT policies, security standards, and industry regulations by applying consistent controls and practices during support and system changes, • Bachelor's degree in information technology, or a STEM discipline or equivalent 5+ years of professional experience in IT support roles, • Strong demonstrated expertise in desktop support (Windows, macOS, Linux), as well as mobile devices, • Proficient in troubleshooting common enterprise applications (Microsoft 365, Office Suite, email clients, and remote access tools), • In-depth understanding of network fundamentals, including Zero trust networking, VPNs, TCP/IP, DNS, DHCP, and network troubleshooting, • Knowledge of Microsoft related tooling (e.g., PowerShell, Entra ID), • Ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment, • Experience with Powershell, Python or Bash, • Experience with Identity & Access management principles, • Experience with IaC tools like Terraform, opentofu or ansible, • Fluency with Linux systems, • Base salary range for this exempt role is $125,000 – $155,000 + equity in the company, • Salary will be based on several factors including, but not limited to: knowledge and skills, education, and experience level If you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know. Export Compliance As defined in the ITAR, "U.S. Persons" include U.S. citizens, lawful permanent residents (i.e., Green Card holders), and certain protected individuals (e.g., refugees/asylees, American Samoans). Please consult with a knowledgeable advisor if you are unsure whether you are a "U.S. Person." The person hired for this role will have access to information and items controlled by U.S. export control regulations, including the export control regulations outlined in the International Traffic in Arms Regulation (ITAR). The person hired for this role must therefore either be a "U.S. person" as defined by 22 C.F.R. § 120.15 or otherwise eligible for a federally issued export control license. Equal Opportunity K2 Space is an Equal Opportunity Employer; employment with K2 Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Opportunity for advancement, • Paid time off Responsibilities: • Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software., • Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients., • Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points., • Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities., • Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss., • Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction., • Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities., • Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget., • Training and Mentoring: Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment., • Emergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.Knowledge, Skills, & Qualifications:, • Experience & Education: Minimum of 3-5 years in an MSP; a degree in IT, Computer Science, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable., • Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V., • Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk., • Networking and Security Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies. Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity., • Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently., • Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships., • Time Management & Collaboration: Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.Preferred Additional Qualifications, • Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud., • Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes., • Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Ninja, Auvik, etc.)., • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients., • Collaborative and supportive team culture.Benefits:, • Competitive salary and performance-based bonuses, • Retirement savings plan with company match, • Paid time off and holidays, • Professional development and certification reimbursement, • Opportunities for career advancement

A leading ticketing service company in Los Angeles is seeking a Manager, Software Engineering to lead a team of engineers.In this role, you will guide the creation of innovative technology solutions that enhance the fan experience.The ideal candidate has 5+ years of tech leadership experience and is

Job Description POSITION: Helpdesk Support Technician SUPERVISOR: Systems Manager STATUS: Hourly/Non-Exempt PAY RANGE: $21.00 - $24.00 Hourly The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors. LOCATION: Position is on-site at our Los Angeles facility with an expected rotation between other facilities and hubs, including City of Industry and Long Beach, CA. LOS ANGELES REGIONAL FOOD BANK The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve. Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include: Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees. ESSENTIAL FUNCTIONS The position of Helpdesk Support Technician will troubleshoot and solve application issues and respond to end-user calls and e-mails. This position will provide excellent customer service and communication skills to assist users and answer questions at various end-user skill levels. WHAT YOU’LL DO End-User Assistance & Troubleshooting: Log all incidents and maintain the help desk ticketing system. Handle inbound calls and ensure customer satisfaction through the entire transaction. Respond to end-user calls and e-mails. Assist with the setup of Desktop/Laptop accounts. Install and/or maintain printers, copiers, and other office equipment. Account for internal office equipment assigned to users. Update cell phone accounts. On-call/after-hours support may be required when necessary to perform high-risk or planned downtime of company systems for upgrades and maintenance. Scheduling is based on staffing. May be scheduled to work Saturdays, nights, or be on-call as a regular part of the job. Systems Maintenance & Monitoring: Perform and monitor system backup and maintenance procedures under the supervision of the Systems Manager. Monitor the completion of automated system processes. Perform recovery procedures as directed. Assist in IT special projects as time permits. Duties and responsibilities are subject to change based on business needs. QUALIFICATIONS * Experience with Microsoft Navision Dynamics and Raiser’s Edge (preferred but not required). * Experience with Windows 11 and up personal computers and Microsoft Office applications. * Experience with Mobile Device Management System(MDM). * Minimum High School graduate with some college-level coursework in computer operating systems; Bachelor’s degree in Information Technology or Computer Sciences preferred * Experience with providing system support by telephone. * Be well organized and able to handle multiple tasks. * Ability to establish priorities effectively.. * Must have excellent customer service skills and exceptional phone etiquette. * Self-motivated individual with an optimistic attitude. * Attention to detail in a fast-paced environment. * Ability to work independently and with a group. * Able to communicate well (orally and written) in English. * Dependable in both production and attendance. * Able to lift, push, pull, and carry up to 40 pounds. * 2 - 3 years of troubleshooting experience in a business setting * Possess a valid California Driver’s License and have access to a reliable, insured vehicle. Must be able to travel within Los Angeles County as required. Work assignments may include various facilities and hubs across Los Angeles County, including locations in Los Angeles and the City of Industry, CA. Flexibility to commute between Food Bank facilities as needed is essential. * Passion for the Food Bank’s mission and commitment to the values of the organization: inclusion, diversity, equity, accessibility, respect, stewardship & accountability, collaboration, urgency, service, integrity, and diversity. BENEFITS We offer a comprehensive benefits package: * Medical: Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds * Dental: Employee HMO coverage available at no cost * Vision: Comprehensive vision insurance with generous allowances for examinations and material costs * Flexible Spending Accounts * Employer-paid Life Insurance and Long-Term Disability * Optional Long-Term Care Insurance * 403(b) retirement savings plan with employer match * Employee Assistance Program (EAP) with expanded Mental Health * Employee recognition programs * Growth & career development support for professional certifications and additional training resources * Vacation: Two weeks annually for the first three years * Holiday: Nine paid holidays; eligible upon date of hire * Sick Leave Time available As a part of the Food Bank’s pre-employment screening process, all potential employees are subject to a Criminal Background Check. In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties. The Los Angeles Regional Food Bank is proud to be an “Equal Opportunity Employer.” Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Food Bank fosters an organizational culture where ideas and decisions from all people help us grow, innovate, and serve in a rapidly changing world. We strongly encourage people from underrepresented groups to apply. Typical schedule Monday-Friday 7:30am-4:00pm; rotating Saturday on-call.

Job Description About CENIC: Join the team that connects California to the world — advancing education and research statewide by providing the world-class computing network essential for innovation, collaboration, and economic growth. Our organization operates the California Research and Education Network (CalREN), a high-capacity computer network with more than 8,000 miles of optical fiber. The network serves over 20 million users across California, including the vast majority of K-20 students, together with educators, researchers, and individuals at other vital public-serving institutions. Bring your IT career and technical expertise to help support the California Research and Education Network (CalREN), a high-bandwidth, fiber-optic network that serves over 20 million users. CENIC is a nonprofit governed by its member K-12 schools, libraries, community colleges, universities, and other public-serving institutions. Its mission is to advance education and research by providing a world-class network essential for innovation, collaboration, and economic growth. We are looking for Network Engineers at various levels: mid-career > senior > technical expert > and leadership roles! Please see our career center for other positions available. POSITION SUMMARY: Reporting to the Lead Network Engineer, the Network Engineer II of Operations provides operational support for CENIC's advanced services network to advance CENIC's organizational goals and objectives of a high-performance, open, and secure network. ESSENTIAL FUNCTIONS: * Monitor * Proactively monitoring the CENIC networks to detect and resolve problems and ensure uninterrupted operations of the networks. * Review turnover reports, scheduled maintenance, and the general state of the network. * Participate in a daily triage schedule to investigate monitoring alarms, respond to new requests, and answer incoming calls. * Troubleshoot * Problem troubleshooting and resolution, including interaction with carriers, vendors, and CENIC's senior-level engineering group * Serve as the point of contact for major incidents involving multiple sites or backbone services and determine the best course to resolution. * Take ownership of complex problems involving our member sites or backbone services. * Draft clear and concise announcements for network outages. * Investigate, document, and perform root cause analysis of incidents or complex problems. * Compile post-mortem reports to be shared with leadership and members, identifying areas for improvement. * Evaluate all risk exposures and collaborate with teammates on the best paths to resolution. * Customer Service * Problem troubleshooting and resolution with CENIC associates. * Respond to service requests via phone and ticketing system. * Provide members with support aligned with CENIC's missions and values. * Maintenances * Planning, evaluating, and executing network maintenance activities * Adhere to change enablement policies and exercise sound judgment when conducting maintenance. * Draft Methods of Procedures (MOPs) in accordance with standards. * Assist the network administrators in coordinating the shipment of equipment to network member sites. * Subject Matter Expert * Serve as a subject matter expert for a particular technology used on CalREN or a toolset that Operations utilizes. * Stay current on emerging trends by self learning and collaborating with the engineering team. * Ensure documentation is current and updated; provide training to the team when needed * Documentation * Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material * Maintain accurate inventory for network equipment * Continuous Improvement * OKR Execution: Sets, monitors, and achieves OKRs that align with organizational goals. * Identifies and implements data-driven enhancements to processes, systems, and outcomes. * Tracks progress, adjusts plans as needed, and ensures measurable results. KEY SUCCESS FACTORS: * Think logically through issues, using best judgment and practices, including seeking guidance from the team when necessary. * Communicate effectively with team members through ticket entries, daily check-in calls, and Slack channels * Communicate effectively via phone and email with network contacts, hardware, and telco partners. * Prioritize multiple demanding events along with daily tasks. * Exercise sound judgment when handling issues, responding to associates, and when to escalate to leadership. * Willingness to work any shift (including weekends & graves), as assigned, and to rotate shifts and schedules as assigned. * Complete Objectives Key Results (OKRs), while continuing to * Work independently to develop solutions adhering to policies and procedures. * Able to perform risk assessment and mitigation to avoid negative impacts. * Continuous open collaboration with teammates and other members in the organization. * Uphold the mission and values of Network Operations and CENIC. * Ability to consider, understand, and prioritize security (and privacy, where applicable) principles, practices, and procedures in all aspects of your role with CENIC. REQUIRED EDUCATION AND/OR EXPERIENCE: * 2 years in a network operations environment in support of customer networks OR * 2 years in a technical support role interacting with contacts via phone and ticketing system AND * Hands-on experience with live production Cisco or Juniper network devices * Administer and configure Cisco and Juniper routers/switches, implement firmware changes, perform hardware maintenance, and software upgrades. * Experience working with layer three routing protocols * Troubleshoot router/network performance problems on a live production network * Troubleshoot circuit problems for commercially lit services and self-lit dark fiber services * Prepare announcements for maintenance activities or network outages * Understanding of network security, secure configuration of network devices, and the use of network devices to secure networks of computing systems, including configuring and maintaining ACLs, knowledge of firewalls, and intrusion detection systems. * Experience with installing, upgrading, and securing network equipment and services PREFERRED EDUCATION AND/OR EXPERIENCE: * Cisco CCNP or JNCIA-SP certification * Direct experience in network configuration, management, and operations * Experience with optical transmission systems such as DWDM * Experience working and designing advanced routing protocols such as BGP. * Working knowledge of MPLS-SR and L2VPNs * Experience in a university and/or research environment WORK ENVIRONMENT: This position operates in a professional office environment with standard office equipment, including computers, telephones, photocopiers, and filing cabinets. WORK HOURS: Network Operations is a 24-hour, 7-day-per-week, 365-day-per-year operation. An employee's regular work schedule is four ten-hour days on any of the seven days in the week, based on CENIC's business needs. WORK AUTHORIZATION: Documented Proof of identity and legal eligibility to work in the United States. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. CENIC does not offer STEM OPT training opportunities and cannot complete Form I-983. WHY WORK AT CENIC? Company Culture: Small teams and a collaborative environment provide the opportunity to make a significant impact in a small organization. Community Engagement: We work with research and education institutions in the largest state economy in the United States. Your work has meaning. Generous Health Benefit Package: We value our employees' wellness. We offer a variety of medical, dental, and vision benefits. We have you covered with life, short-term, and long-term insurance. We also offer pet insurance at a discount. Paid Time Off: We offer liberal vacation and sick leave, plus 15 paid holidays. Investment in Your Future: CENIC contributes to your 403(b) even if you don't. We also offer matching contributions. Pre-tax and Roth options are also available. Direct applicants only. No recruiters. CENIC is an equal opportunity employer – Vets/disabled

Job DescriptionPOSITION SUMMARY The Retail IT Support Technician / IT Specialist will be responsible for supporting thetechnology environment across Princess Polly’s U.S. retail stores while also contributing tobroader infrastructure and cloud initiatives. This role plays a critical part in maintaining daily retail operations by providing prompt,knowledgeable, and friendly technical support to store teams, while also assisting with cloudsystems, network infrastructure, and SaaS environments. The successful candidate will proactively manage IT systems, maintain store-level hardwareand software, support retail POS technology, assist with AWS and Google Cloud environments,and help manage Meraki and UniFi networking equipment—contributing directly to thesuccess of our omni-channel retail strategy. WHAT SUCCESS LOOKS LIKE Retail & Store Support Provide technical support to retail store teams, resolving hardware, software, network, andPOS issues in a timely and professional manner. Manage and support store technology infrastructure, including POS devices, printers,routers, hand scanners, tablets, RFID systems, and fixed readers. Support daily system health checks, troubleshoot Shopify POS and related integrations, andescalate issues as needed. Lead and support IT setup for new store openings, coordinating with vendors and internalteams to ensure a seamless launch. Train store staff on new systems and technologies, documenting processes andtroubleshooting guides. IT Specialist & Infrastructure Responsibilities Assist with administration and monitoring of cloud platforms (AWS and Google Cloud) in anentry-level support capacity. Support basic cloud tasks such as user access management, IAM permissions, instancemonitoring, and troubleshooting connectivity. Assist in managing Meraki and UniFi networking environments, including VLANconfiguration support, access point deployment, switch provisioning, firewall rule updates(under guidance), and monitoring network performance and alerts. Support Google Workspace administration and SaaS system integrations. Maintain documentation for infrastructure configurations, network diagrams, and cloudenvironments. Collaborate with internal IT, security, and DevOps teams to ensure system uptime,compliance, and best practices.Documentation & Process Write and maintain clear documentation on IT support procedures, new store setups, deviceconfigurations, issue resolution steps, cloud workflows, and system integrations. Manage ticketing queues (Freshservice experience a plus), perform diagnostics, and driveresolution with urgency. Collaborate with internal IT teams, retail operations, and third-party vendors to ensuresystem uptime and maintain service excellence. COMMERCIAL AND TECHNICAL REQUIREMENTS 3+ years of experience in a hands-on IT support role—retail or field service supportexperience strongly preferred. Experience with POS systems (Shopify POS preferred), RFID technologies, and retail techhardware (Zebra printers, iPads, scanners, etc.). Proficient in troubleshooting Mac and Windows systems. Experience administering Google Workspace. Solid understanding of networking fundamentals (routers, switches, access points,firewalls). Exposure to Meraki and/or UniFi networking environments. Entry-level familiarity with AWS and/or Google Cloud Platform (GCP). Familiarity with Shopify and interconnected SaaS systems. Ability to manage ticketing queues, prioritize incidents, and document technical resolutionsclearly. Strong organizational and communication skills. Must be able to work in-store and travel to retail locations when needed. Hybrid positionwith expectation of spending at least 3 days a week in-store. NICE TO HAVE IT certifications (CompTIA A+, Network+, AWS Cloud Practitioner, Google Associate CloudEngineer). Experience supporting geographically distributed retail locations. Experience supporting Apple Business Manager, MDM platforms, and SaaS integrations. Basic understanding of IAM roles & policies, cloud networking concepts, VPN connectivity,firewall rules, and segmentation. Experience with Meraki Dashboard and/or UniFi Controller. CULTURE COMPETENCIES Proactive Mindset: You don’t wait to be told what to do—you jump in and take initiative. Retail Empathy: You understand and support the unique challenges of retail environments. Calm Under Pressure: You stay composed and troubleshoot effectively even when tech failsmid-rush. Team Player: You work seamlessly across departments to deliver solutions, not just fixes. Ownership Mentality: You treat every store system like it’s your own—resolving issuesthoroughly and thoughtfully. WORK ENVIRONMENTBased in-office 5 days per week, with travel required to retail store locations as needed.Occasional after-hours or weekend availability may be required during new store openings orhigh-impact events. SALARY BANDING 75-85k We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDynascale is a leading cloud solutions provider specializing in private and hybrid cloud, managed Kubernetes, customized managed services, bare metal, colocation, and disaster recovery as a service. With over 30 years of experience, we help IT organizations accelerate digital transformation through seamless onboarding, tailored security, and transparent, fixed-cost services. Position Summary The Network Operations Center (NOC) Technician II is mid-level Network Operations Center technical role responsible for data center and cloud customer technical support requiring good comprehension of IP networking, DNS, server hardware, network hardware, storage hardware, ethernet, server virtualization, storage area networks, Windows server administration, and Linux server administrator. Core Responsibilities • Monitor datacenter infrastructure, respond to alerts, troubleshoot, and communicate with internal teams, • Monitor customer ticketing system, respond to requests, and communicate with customer to resolve issues, • Provide hands-on support when needed on customer systems, • Work with internal engineering teams on supporting infrastructure and installing new infrastructure, • Complete scheduled tasks as part of NOC team to ensure proper operations, • Generate well-written SOP that meet company’s standard, • Training new NOC technical staffRequired Knowledge, Skills, and Abilities (KSAs), • Proven technical competency in “IP network and DNS” plus 3 additional from the following core skill areas:, • Server, Network, Storage hardware, • Server Virtualization with Hypervisors VMware, Hyper-V, or KVM, • Storage Area Networks, • Windows Systems Administration, • Linux Systems Administration, • Very reliable and possesses the flexibility to handle different tasks, • Intermediate experience supporting Linux (CentOS & Ubuntu) and Windows servers (2016 to 2022) OS including Active Directory & GPO, • Advance skill in utilizing Linux and Windows logs, • Thorough understanding of Linux commands, filesystems and shell scripts, • Intermediate skills in troubleshooting IP network in a Linux and Windows environment such as TCP/IP, subnetting, DNS records & resolution, DHCP, SSH, Iptables etc., • Strong hardware (RAID 1,5,6,10, RAID controllers & i-Drac) configuration and troubleshooting skills including patching and firmware updates, • Excellent oral and written communication skills and willingness to work effectively as a member of a support team. At the same time, has the ability to solve problems on their own when necessary, • Fast and efficient customer service skills. Experience working with help desk ticketing system, writing e-mail responses, and providing basic written instructions, • Basic skill in troubleshooting and configuring hardware firewall, • Intermediate skill of cloud building or migration, • Ability to install, configure & operate Veeam including backup, replication and restoration, • Knowledge of installing and configuring Zabbix serverEducation and Experience Requirements, • 3 years of experience in IP Networking and DNS required, • 3 years of experience in installing & supporting Windows servers and Linux operating system required, • 2 years of experience dealing with common services, programing languages and monitoring systems such as SMTP, SNMP, BIND, Apache, IIS, NGINX, Powershell, Perl, Python, Node.JS, and HA Proxy preferred, • 2 years of experience installing and configuring Hyper-V, VMWare, or some Open-Source virtualization platform required, • Experience working in a data center preferred, • 1 year experience in Veeam installation, configuration and operation required, • 1 year experience in Zabbix installation and configuration preferred, • 1 year experience in updating & configuring basic hardware firewall required, • Experience with Linux and LAMP stack both in system administration and installation/configuration preferred, • Bachelor’s degree in computer science, computer engineering, information systems, or equivalent preferred, • Any IT certification is a plusLanguages, • Fluency, both written and spoken, in English is required.Working Conditions & Physical Requirements, • Travel: Willingness and ability to travel domestically and internationally preferred., • Physical Requirements:, • Ability to occasionally lift and/or move up to 50 pounds., • Occasionally required to run and dress network or power cables.Key Performance Indicators (KPIs), • System Uptime: Maintain system uptime at 99.9% or higher for critical infrastructure., • Incident Response Time: Respond to high priority customer tickets within 1 hour, Stabilize critical infrastructure incidents within 4 hours of initial notification, and non-critical incidents within 1 business day., • Project Delivery: Successfully complete 90% of infrastructure projects within scope, on time, and within budget., • Automation Efficiency: Implement and maintain automation scripts that reduce manual intervention by 25% or more., • Backup Success Rate: Achieve 100% backup success rate for critical systems and services., • Security Remediation: Address and resolve 100% of high-priority security findings within 72 hours., • Client Satisfaction: Maintain client satisfaction with presales and support efforts at 90% or higher based on feedback surveys. 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