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Job Description About Our Client Our client represents a distinguished, family-run live entertainment enterprise with more than 100 years of leadership in the performing arts industry. Managing landmark theatrical venues—including top-tier Broadway theaters—this company both produces and showcases exceptional stage performances and musical events while pioneering new approaches to captivate tomorrow's audiences. Position Summary Our client seeks an outstanding Executive Assistant to deliver comprehensive administrative support to the President/Owner and family members. This position demands a distinctive combination of executive assistance, personal support, and administrative excellence executed with complete professionalism and confidentiality. The successful candidate will be self-motivated, exceptionally well-organized, and capable of identifying needs and acting autonomously within the dynamic entertainment business landscape. Primary Responsibilities Executive & Administrative Support: • Maintain and update executive contacts and personal donation records, • Coordinate conference room calendars and executive office meal orders, • Provide desk coverage for Senior Executive Assistant as needed, • Screen and manage incoming calls; deliver accurate messages, • Manage opening night events, invitations, gifts, and event photography, • Coordinate holiday gift wrapping and delivery, • Arrange personal reservations and appointments, • Coordinate ticketing schedules for special events, • Organize and schedule travel arrangements for executives, • Organize and submit medical reimbursements, • Track school payments and donation records, • Manage household vendor contacts, board lists, and insurance documentation, • Review personal financials and handle errands as needed, • Respond to emails, texts, and calls outside normal business hours when necessary, • Prioritize projects according to family needs, • Perform additional duties as assigned, • Provide office management support- Order stationery and supplies, • Strong verbal and written communication skills, • Exceptional organizational and multitasking abilities, • Bachelor's degree in Business Administration, Office Management or equivalent, • Advanced proficiency in Microsoft Office Suite, • High degree of attention to detail, • Professional demeanor and appearance, • 5+ years of relevant executive assistant or high-level administrative experience (preferably within the entertainment industry), • Resourceful problem-solver who thrives in emergency situations, • Proven ability to handle confidential information with discretion, • Team player with excellent character and work ethic Compensation: $110,000 - $120,000 base Benefits: Comprehensive medical, dental, vision, life insurance, LTD and PTO Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: • Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available., • Rhode Island: We do not request or require salary history from applicants., • Connecticut: We provide wage range information upon request or before discussing compensation. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Job Description SUMMARY: Organized and enterprising development professional providing support to the Major Gifts team and Development office colleagues in order to increase individual fundraising capacity. This role executes a best-in-class engagement and stewardship program, providing a seamless and value-driven donor experience which leverages NJPAC’s artistic excellence and advances an institutional narrative focused on impact, outcomes, and access. The Coordinator of Major Gifts works closely with colleagues across the organization to maximize philanthropic support from prospects and existing donors, identifying opportunities to engage them more effectively in NJPAC’s mission. ESSENTIAL DUTIES AND RESPONSIBILITIES: * In collaboration with our Loyalty Services team, provide top-of-class donor concierge service to Vanguard Society and NJPAC Champion donors, assisting them with ticket requests, parking, and reservations. * Manage data in CRM system, including (but not limited to): tracking pledges and outright gifts; updating donor contact and biographical information; uploading documents relevant to donors, gifts, and pledges; gift tracking forms; creating reports and lists as requested; etc. * Assist in the creation and distribution of written materials to donors, including annual reports, proposals, gift acknowledgements, pledge forms, invoices, and other communications. * Assist Membership and Development Events in coordinating cultivation and fulfillment events. These include (but are not limited to): intermission and pre/post-event receptions; formal events; performer meet-and-greets; and off-site events. * Facilitate the creation of “surprise and delight” moments for donors upon their arrival. * Manage and/or attend evening and weekend events and perform other duties and assist in special projects as assigned. * Coordinate and execute the delivery of messages and gifts for donors’ special occasions (birthdays, anniversaries, life events, etc.). * Manage donor communications for gifts, pledge reminders and other donor outreach as required. * Work closely with Director of Research and Prospecting to pre-screen audience members before select performances * Additional administrative duties as directed. QUALIFICATIONS: * Bachelor’s degree required. * Previous experience working with non-profit organizations, especially in fundraising, customer service, and/or event management. * Excellent customer relations skills, with the ability to intuit donors’ needs, identify issues, and problem-solve. * Exceptional writing and communication skills. * Proficiency in Office365, Google Suite. Experience with Salesforce or other CRM software a plus. Familiarity with ticketing software systems a plus. * Interest in the performing arts and arts education a plus. * Ability to build relationships and collaborate with internal stakeholders. * Excellent attention to detail. * Some evening and weekend work is required.

Job Description Job Title: AWS Connect Developer Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions. Key Responsibilities · Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality. · Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk. · Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms. · Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3). · Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation. · Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools. · Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring. · Troubleshoot issues, optimize integrations, and deliver continuous improvements. Required Qualifications · 5–8 years of software development experience, including 2+ years in Amazon Connect development. · Strong Node.js development skills (backend services, APIs, integrations). · Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting. · Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow). · Exposure to CI/CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent). · Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations. · Solid understanding of IAM security, role-based access, and compliance requirements. · Expertise in AWS services: Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch. Preferred Skills · Experience with Amazon Lex, Polly, and Transcribe for conversational AI. · Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API). · Background in contact center technologies such as Avaya, Genesys, or Twilio

Job Description SUMMARY: Entrepreneurial and proactive fundraiser managing personal portfolio of individual donors giving $750.00-$4,999 (as well as a handful of donors giving $5,000 - $10,000) for NJPAC programs and operations. Support best-in-class engagement and stewardship program that builds and deepens premium relationships, retains and upgrades philanthropic support, creates a seamless and value-driven donor experience that leverages NJPAC’s artistic excellence and advances an institutional narrative focused on impact, outcomes, and access. Position reports to Director, Major Gifts. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Oversee individual giving portfolio valued at approximately $150,000+ (approx. 100 - 150 accounts) including solicitations, renewals, stewardship, upgrades and fulfillment. * Develop personal relationships with donors that lead to personal solicitation; assign solicitations to CEO, senior management as necessary to close gifts * Creatively steward and upgrade existing sponsors using personal visits (5-10 personal touches to donors/prospects monthly), organizing meetings with CEO/other stakeholders, using ticketing, invitations to program-related meetings and events, crediting and recognition and benefit fulfillment events * Project manage Champion-level campaigns, solicitation mailings, and stewardship and cultivation pieces, including working with mail house to ensure timely, accurate, and high-quality collateral is prepared and delivered * Serve as individual giving “Donor Concierge”: field and then work with Box Office to fulfill ticket requests, reserve parking, take reservations for donor events * Manage correspondence, acknowledgements and proposals for donors. * Work with research and membership to identify members with capacity for Vanguard level gifts and design engagement plans designed to steward donors and maximize upgrades and conversion. * Develop membership benefits, engagement activities and special events tailored to young supporters. * In collaboration with Major Gifts coordinator, plan and design annual Champions Appreciation Day - including concept, timeline, run of show, invitations, vendor coordination and post-event follow-up * Work with prospect researcher to parse wealth screening data to isolate, qualify and activate strategies to engage and solicit high wealth individuals within the database * Update and maintain donor records with contact information, biographical updates and coding * Manage and/or attend evening and weekend events and perform other duties and assist in special projects as assigned. QUALIFICATIONS: * 3-5 years development experience, effectively stewarding and fundraising from individual donors, in progressively more senior positions * Bachelor’s degree required. * Highly motivated strategic thinker with exceptional written and verbal communication skills across a range of formats - including emails, letters, proposals, and progress reports * Ability to build relationships and consensus across internal teams. * Superior organizational and project management skills. * Strong technology skills, including proficiency in Word and Excel. Experience with customer relation software preferred. * Superior customer service skills and follow-up skills * Ability to project manage and prioritize * Excellent project management with an ability to implement systems and follow-up processes. * Ability to manage up and down * Self-starter, independent and proactive * Interest in the arts a plus * Analytical and comfort with data and databases * Experience with Salesforce or other Fundraising and ticketing software preferred. * Evening/weekend work required.

Job DescriptionBuilding A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Job Location: Jersey City, NJ (hybrid - 3x a week in office, subject to change to 5 days at any time) What You Would Get To Do The Project Manager, Hospitality Events will support the Firm's hospitality strategy by having excellent communication and organizational skills and the ability to successfully manage stakeholder relationships. This person will be expected to gain knowledge of the firms current Hospitality Commitments, Sports and Entertainment venues nationwide, and build relationships with key business partners. Limited domestic travel may be required with this role. Your Contributions • Business Strategy and Management, • Conduct research and create presentations for internal review, • Support in development of creative ideas for new and existing hospitality events, • Design, develop and present strategic program recommendations, • Marquee Hospitality Events, • Assist with budget and spend management, ensuring accurate tracking and reporting through internal systems, • Support contract negotiations and assist with approvals and communication throughout the process, • Assist with the coordination for hospitality events, including transportation, hotel, venue, and food and beverage arrangements, as well as managing gift selection, • Create agendas, attend update meetings, and ensure effective communication with internal and external clients, • Help coordinator event-related communications, including invitations, RSVPs, ticket distribution, and other materials, • Participate in site visits and support overall event execution to ensure seamless logistics and attendee experience, • Firm Ticketing, • Work Closely with the internal ticketing team on ticket allotments and connectivity to Hospitality Events, • Join weekly calls to build relationships with key stakeholders, • Administration / Financial Support, • Manage internal accounting systems for hospitality events, • Pay invoices, • Manage approvals, • Manage payments against budgeted costs, • Facilitate calendars, meetings and other communications with internal and external clients, • Support in managing vendor relationships, • 5-8+ years' experience in event management focused on Sports and Entertainment (specifically professional tennis, golf, baseball, football, etc.), • Bachelor's degree preferred or equivalent practical experience, • Experience in the management of ticketing systems a plus, but not required, • Work experience inside a Sports and Entertainment venue a plus, but not required, • Good working knowledge of MS Office Suite, • Highly organized with excellent time management skills to handle multiple tasks and meet strict deadlines, • Ability to establish relationships and maintain a positive rapport with clients, vendors and suppliers, • Knowledge of Sports and Entertainment Venues preferred, but not required, • Creative problem solver, resourceful, team player, • Calm and flexible approach to handling the pressure and stress of ever-changing demands, • Ambitious and proactive, • Willing to travel when required At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Job Location: Jersey City, NJ (hybrid - 3x a week in office, subject to change to 5 days at any time) We are seeking an experienced hospitality professional with a proven background managing executive-level client experiences at premier sporting events.. This role will oversee VIP suites, ticketing programs, and high-touch client experiences that require impeccable attention to detail and delivery of white-glove service for C-suite executives and senior leaders. You will work closely with internal stakeholders, external venues, and vendors to ensure flawless execution of marquee hospitality events that align with the Firm's strategic client engagement goals. Limited domestic travel may be required. Your Contributions: Executive Hospitality & Ticketing • Manage hospitality suites and ticket allocations for major sports and entertainment events., • Oversee end-to-end client experience, ensuring seamless logistics and an elevated, white-glove service standard for C-suite guests., • Lead planning and execution of executive hospitality programs tied to marquee events., • Coordinate travel, hotel, and premium hospitality logistics for clients and executives., • Support budget tracking, vendor contracts, and invoice management through internal systems., • Build trusted relationships with internal business partners, ticketing teams, and external venues., • Serve as a polished, professional point of contact for executive guests. Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact if you need an accommodation at any stage of the recruitment process. • 5–7 years' experience in sports & entertainment hospitality with direct responsibility for executive/VIP clients., • Demonstrated experience managing hospitality suites and ticketing programs at major sporting events required, • Track record of providing white-glove service to C-suite executives., • Strong vendor/venue management skills and familiarity with sports/entertainment environments., • Highly organized, detail-oriented, and calm under pressure., • Bachelor's degree preferred (or equivalent experience)., • Willingness to travel domestically as required., • Creative problem solver, resourceful, team player, • Calm and flexible approach to handling the pressure and stress of ever-changing demands, • Ambitious and proactive, • Good working knowledge of MS Office Suite, • Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Job Location: Jersey City, NJ (hybrid - 3x a week in office, subject to change to 5 days at any time) What You Would Get To Do The Project Manager, Hospitality Events will support the Firm's hospitality strategy by having excellent communication and organizational skills and the ability to successfully manage stakeholder relationships. This person will be expected to gain knowledge of the firms current Hospitality Commitments, Sports and Entertainment venues nationwide, and build relationships with key business partners. Limited domestic travel may be required with this role. Your Contributions • Business Strategy and Management, • Conduct research and create presentations for internal review, • Support in development of creative ideas for new and existing hospitality events, • Design, develop and present strategic program recommendations, • Marquee Hospitality Events, • Assist with budget and spend management, ensuring accurate tracking and reporting through internal systems, • Support contract negotiations and assist with approvals and communication throughout the process, • Assist with the coordination for hospitality events, including transportation, hotel, venue, and food and beverage arrangements, as well as managing gift selection, • Create agendas, attend update meetings, and ensure effective communication with internal and external clients, • Help coordinator event-related communications, including invitations, RSVPs, ticket distribution, and other materials, • Participate in site visits and support overall event execution to ensure seamless logistics and attendee experience, • Firm Ticketing, • Work Closely with the internal ticketing team on ticket allotments and connectivity to Hospitality Events, • Join weekly calls to build relationships with key stakeholders, • Administration / Financial Support, • Manage internal accounting systems for hospitality events, • Pay invoices, • Manage approvals, • Manage payments against budgeted costs, • Facilitate calendars, meetings and other communications with internal and external clients, • Support in managing vendor relationships, • 5-8+ years' experience in event management focused on Sports and Entertainment (specifically professional tennis, golf, baseball, football, etc.), • Bachelor's degree preferred or equivalent practical experience, • Experience in the management of ticketing systems a plus, but not required, • Work experience inside a Sports and Entertainment venue a plus, but not required, • Good working knowledge of MS Office Suite, • Highly organized with excellent time management skills to handle multiple tasks and meet strict deadlines, • Ability to establish relationships and maintain a positive rapport with clients, vendors and suppliers, • Knowledge of Sports and Entertainment Venues preferred, but not required, • Creative problem solver, resourceful, team player, • Calm and flexible approach to handling the pressure and stress of ever-changing demands, • Ambitious and proactive, • Willing to travel when required At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description The Role The Flex Guest Ambassadors at Liberty Science Center are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Flex Guest Ambassador is the heartbeat of the frontline teams that are essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Flex Guest Ambassadors primary areas of focus are to: (1) Engage with guests in a friendly, informed, professional service-oriented demeanor (2) Demonstrate leadership by personally providing excellent customer service at all times (3) Provide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces. Flex Guest Ambassadors report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team. What You’ll Bring Charismatic, energetic, and friendly, your customer-service focus and positivity drives our goal to continuously improve the LSC experience. While you may not be a scientist or technologist, you are interested in the worlds of science and technology and excited by the prospect of working in a Science Center. Along with your customer service expertise, you: ● Enjoy speaking in public and getting to know our visitors. You are excited to work with a diverse population of guests and will present an eager, friendly, service-oriented demeanor ● Take initiative and are quick to solve problems and offer creative solutions ● Work well within a team-based setting. You are comfortable coaching peers and treating guests, coworkers, etc. with respect and professionalism ● Possess strong judgment. You make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor ● Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day ● Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following direction and adjusting to changing policies and procedures ● Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13) What You’ll Do (Essential Functions) Below is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand: ● Personally provide excellent, gold standard customer service at all times in all areas throughout Liberty Science Center ● Greet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directions ● Provide high quality, end-to-end care of LSC guests including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stations ● Cultivate a positive and enriching experience for LSC guests by playing with and engaging guests within galleries, answering questions, and presenting a thorough and accurate knowledge of all LSC offerings including exhibitions, theater shows, events, programs, etc ● Facilitate group check ins and group dining reservations ● Manage crowds and queues calmly and efficiently ● Serve as an advocate for guests while simultaneously promoting the interests of LSC, by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’s ● Oversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spaces ● Present science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needs ● Demonstrate leading performance that sets the standard for others, including stellar attendance and reliability, exceptional guest engagement, and carrying oneself with the utmost professionalism ● Be present and on time for all scheduled shifts ● Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling ● Follow all LSC and departmental policies and procedures ● Leader in safety and cleanliness. Assist with cleaning duties. ● Assist in training of new hires to the highest of service standards ● Provide assistance with special events and programming as needed ● Maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptions ● Accurately input data into LSC’s ticketing system (Tessitura) Desired Knowledge, Skills, and Abilities (KSAs) ● Applied knowledge of superior guest engagement standards ● Outstanding peer modeling, coaching, and training capabilities ● Strong teaming and collaboration skills ● Exceptional communication and de-escalation skills ● Creative and resourceful problem solving skills ● Ability to work well as a team member or independently Preferred Qualifications and Experience Prior success in the delivery of quality customer service in a fast-paced environment is a huge plus! Classification The Flex Guest Ambassador is a regular, part-time position which is non-exempt, according to the Fair Labor Standards Act. This role will be eligible for overtime for work that exceeds 40 hours per week; however, all overtime must be approved in advance by the role’s supervisor. Schedule The Flex Guest Ambassadors are scheduled to meet the needs of the business. This is a flexible position with no guarantee of set hours. It is possible for a Flex Guest Ambassador to be scheduled 0 - 24 hours based on their base availability. Please keep in mind we make every effort to schedule flex guest ambassadors weekly. However, those hours could be reduced if the business slows down. Shifts can range from 4 - 8 hours. This role must have the availability that is documented at the time of job offer. (Current base availability: Minimum of 2 days a week, must include 1 weekend day, and every After Dark. After Dark shifts are every 1st and 3rd Thursdays from 5:30 pm-11 pm) Compensation The Flex Guest Ambassador is compensated at a rate of $18.00/hr. Liberty Science Center also provides generous perks for all eligible part-time employees, including: ● Paid time off ● 25% discount for staff in the LSC store ● 15% discount in the Cosmic Cafe ● LSC Family Membership ● Free Parking Physical/Environmental Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee must also be able to stand for long periods of time while working on the floors. The ability to lift 30 pounds is required. The position requires the ability to walk on concrete floors, climb stairs, bend/lift/stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including walking on uneven ground and being exposed to varied weather elements. **Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent that LSC may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position. LSC’s Work Culture at a Glimpse Liberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment. We are building a culture that is inclusive, positive, and professional and can’t wait for you to be part of our team! Our Environment Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to a terrace with stunning NYC views. Travel This position requires no travel.

Job Description The Role The Coordinator, Reservations provides customer-friendly support while responding to guest inquiries via email, phone, and onsite at Liberty Science Center. In addition, the Reservation Coordinator ensures the accurate and timely booking, payment, and onsite logistics of all groups that visit Liberty Science Center daily, such as school, camp, and family groups. The Coordinator, Reservations reports to the Manager of Box Office and Reservations. What You’ll Bring Goal-oriented with excellent communication skills, you excel at treating all people with the utmost respect, eagerness, and professionalism. You thrive in an ever-changing and high energy environment. Leading by example is easy for you. You possess strong judgment and take initiative to solve problems. Multitasking and working both independently and with teams is part of your DNA. You are enthusiastic about Liberty Science Center’s mission and culture. What You’ll Do Below are the essential functions of the Reservation Coordinator role. All Coordinators must be able to perform the essential functions listed with or without reasonable accommodations in place. * Demonstrate enthusiasm and proactivity when responding to public inquiries via email, phone, and in-person * Accurately and efficiently create reservations and process payments in Tessitura for schools, summer camp groups, family groups, STEM bookings, LSC memberships, and any other ticketing and/or service needs; provide refunds or exchanges to guests when necessary. * Provide end to end care for guests throughout the reservation process, including but not limited to, scheduling reservations, sending invoices, and confirming and updating reservations * Project a professional and energetic demeanor at all times with LSC’s diverse population of guests, volunteers, and employees * Utilize Monday.com to handle project management and workflow related to group bookings * Coordinate all group logistics onsite, such as group check in, group dining as well as providing group reservation coaching and training to part time ambassadors * Proactively sell/upsell additional LSC’s portfolio of experiences to provide the best visit for our guests and maximize revenue * Meets, and preferably exceeds, service and sales targets * Understand LSC’s internal phone system and organizational structure to effectively direct guest inquiries * Accurately accounts for all cash transactions * Support other areas of the Building & Guest Operations team as needed * Other duties as assigned Preferred Knowledge, Skills, and Abilities (KSAs) The ideal candidate possesses a combination of the following KSAs: * Strong written and oral communication skills, including using proper business etiquette when crafting email and phone responses * Deep understanding of best practices in customer service and the ability to translate those into a stellar LSC customer experience for a diverse population * Ability to work in a fast-paced environment while multitasking and prioritizing * Flexibility in handling shifting demands and work load * Ability to deescalate issues resulting in positive outcomes * Understanding of how to upsell Preferred Qualifications * 2+ years of experience in hospitality, sales, telemarketing, customer service, and/or reservations * Knowledge of Tessitura or other customer relationship management (CRM) databases * Familiarity with project management tools such as Monday.com Classification & Schedule This is a full-time, non-exempt position. The Reservations Coordinator must be available to work a flexible schedule, which includes weekends, early mornings, evenings, and holidays as required to meet the needs of the business. Physical Demands While performing the duties of this job, the employee must be able to sit for long periods of time in a shared Box Office space with a medium noise level. The employee must be comfortable working with the public and with heavy phone, email and database usage. Walking or standing for long periods in a loud environment and also working outside in various weather elements may be required for this role. LSC’s Work Culture at a Glimpse Liberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment. Our Environment Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to an on-site café and a terrace with stunning NYC views. Travel Light local travel may be required. Compensation Compensation for this position is expected to be in the range $44,000-$46,000. However, the final offer is commensurate based on skills, education, certifications, and experience. In addition to compensation for salary, you will receive compensation in the form of generous benefits, including, but not limited to: * Medical, dental, and life insurance * 403(b) basic retirement plan with an outstanding employer match * Considerable paid time off, including annual leave, sick leave, and federal holidays * Long-term disability coverage * Flexible spending accounts (pre-tax income for eligible health and/or dependent care expenses) * Commuter benefits (pre-tax income for parking or mass transit expenses) * 25% discount for staff in the LSC store * 25% discount in on-site cafeteria To Apply: Please submit a resume and cover letter highlighting why you are the best candidate for this role and organization. Liberty Science Center is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We, therefore, provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Job Description The Role The Guest Ambassadors at Liberty Science Center are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Guest Ambassador is the heartbeat of the frontline teams that are essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Guest Ambassadors primary areas of focus are to: (1) Engage with guests in a friendly, informed, professional service-oriented demeanor (2) Demonstrate leadership by personally providing excellent customer service at all times (3) Provide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces. Guest Ambassadors work part-time and report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team. What You’ll Bring Charismatic, energetic, and friendly, your customer-service focus and positivity drives our goal to continuously improve the LSC experience. While you may not be a scientist or technologist, you are interested in the worlds of science and technology and excited by the prospect of working in a Science Center. Along with your customer service expertise, you: ● Enjoy speaking in public and getting to know our visitors. You are excited to work with a diverse population of guests and will present an eager, friendly, service-oriented demeanor ● Take initiative and are quick to solve problems and offer creative solutions ● Work well within a team-based setting. You are comfortable coaching peers and treating guests, coworkers, etc. with respect and professionalism ● Possess strong judgment. You make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor ● Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day ● Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following direction and adjusting to changing policies and procedures ● Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13) We are building a culture that is inclusive, positive, and professional and can’t wait for you to be part of our team! What You’ll Do Below is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand: * Personally provide excellent, gold standard customer service at all times in all areas throughout Liberty Science Center * Greet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directions * Provide high quality, end-to-end care of LSC guests including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stations * Cultivate a positive and enriching experience for LSC guests by playing with and engaging guests within galleries, answering questions, and presenting a thorough and accurate knowledge of all LSC offerings including exhibitions, theater shows, events, programs, etc * Facilitate group check ins and group dining reservations * Manage crowds and queues calmly and efficiently * Serve as an advocate for guests while simultaneously promoting the interests of LSC, by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’s * Oversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spaces * Present science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needs * Demonstrate leading performance that sets the standard for others, including stellar attendance and reliability, exceptional guest engagement, and carrying oneself with the utmost professionalism * Be present and on time for all scheduled shifts * Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling * Follow all LSC and departmental policies and procedures * Leader in safety and cleanliness. Assist with cleaning duties * Assist in training of new hires to the highest of service standards * Provide assistance with special events and programming as needed * Maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptions * Accurately input data into LSC’s ticketing system (Tessitura) Desired Knowledge, Skills, and Abilities (KSAs) * Applied knowledge of superior guest engagement standards * Outstanding peer modeling, coaching, and training capabilities * Strong teaming and collaboration skills * Exceptional communication and de-escalation skills * Creative and resourceful problem solving skills * Ability to work well as a team member or independently * Stellar attendance and reliability Preferred Qualifications * Prior success in the delivery of quality customer service * Experience working in a fast-paced environment * Minimum age requirement: 18 years Schedule All Ambassadors must be able to work a flexible schedule, including early mornings, evenings, holidays, and weekends, as business needs require. The Guest Ambassador will work an average of 4 days per week. Shifts can range from 4 to 8 hours; Ambassadors usually work 16-32 hours per week on average. Ambassadors MUST have availability Wednesday through Sunday, including the availability to be scheduled some evenings (typically Wednesdays and Thursdays) and Monday holidays. Compensation The Guest Ambassador is compensated at a rate of $18.00/hr. Liberty Science Center also provides perks for all eligible part-time employees, including: ● Paid time off ● 25% discount for staff in the LSC store ● 15% discount in the Cosmic Cafe ● LSC Family Membership ● Free parking Classification The Guest Ambassador is a part-time position which is non-exempt, meaning this role is eligible for overtime for work that exceeds 40 hours per work week; however, all overtime must be approved in advance by the role’s supervisor. Physical/Environmental Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee must also be able to stand for long periods of time while working on the floors. The ability to lift 30 pounds is required. The position requires the ability to walk on concrete floors, climb stairs, bend/lift/stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including walking on uneven ground and being exposed to varied weather elements. **Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent that LSC may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position. LSC’s Work Culture at a Glimpse Liberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment. Our Environment Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to a terrace with stunning NYC views. Travel This position requires no travel.

Job Description Job Description: Club Ticket Agent Manager (Full-Time) Location: City Night-Life Entertainment Corp Position Type: Full-Time Reports to: Club General Manager Schedule : Various The Club Ticket Agent Manager is responsible for leading and overseeing all front-of-house ticketing operations at City Night-Life Entertainment Corp. This role ensures that the ticketing team delivers a fast, efficient, and welcoming experience for every guest. The Ticket Agent Manager will manage a team of ticket agents, oversee guest list and box office operations, ensure compliance with entry regulations, and collaborate with event and security teams to support smooth club entry flow. Key Responsibilities: • Supervise all ticketing and front entry operations during club hours and special events, • Hire, train, schedule, and manage ticket agent staff, ensuring excellent customer service, • Maintain the accuracy of guest lists, ticketing systems, and VIP/reservation check-in procedures, • Oversee cash handling, reconcile daily sales, and prepare end-of-night financial summaries, • Ensure compliance with ID verification procedures and age-restricted entry laws (e.g., 21+ nights), • Handle customer inquiries, complaints, or disputes professionally and in a timely manner, • Work closely with security, operations, and event teams to manage crowd flow and safety at entrances, • Monitor and maintain equipment used at entry points (POS, scanners, wristbands, etc.), • Provide performance feedback and coaching to front-end staff, • Minimum 2–3 years of supervisory experience in ticketing, box office, or front-of-house operations (nightlife or hospitality preferred), • Strong leadership, organizational, and customer service skills, • Experience with ticketing platforms, POS systems, and entry management tools, • Excellent communication and problem-solving abilities, • Ability to work in fast-paced, high-volume environments, • Strong attention to detail, especially with cash handling and reporting, • Must be 21 years or older due to alcohol-related entry policies, • Availability to work nights, weekends, and holidays, • High school diploma or equivalent required; associate or bachelor’s degree in Hospitality, Business, or a related field is a plus Please Note: If you are not 21 years of age or older, you will not be scheduled to work on 21+ nights due to state alcohol laws. This is a legal requirement, and we must comply with all regulations regarding the service and handling of alcohol. We encourage all applicants and team members to review their local and state laws related to alcohol service and age restrictions. Thank you for your understanding and cooperation. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionDescriptionDescription: As an Entry Level Customer Service Assistant, you will be the key point of contact between our clients and attendees. Your role is to provide outstanding support, ensuring all customer inquiries are addressed efficiently and with a friendly attitude. This is a great opportunity to start your career in customer service with ample opportunities for growth. Key Responsibilities Responsibilities: • Respond to customer inquiries via phone, email, and in person, providing helpful and accurate information., • Assist customers with event-related questions, ticketing issues, and general service requests., • Resolve customer concerns or escalate issues to the appropriate department when necessary., • Maintain detailed records of customer interactions, inquiries, and feedback., • Collaborate with other team members to ensure smooth event operations and customer satisfaction., • Provide information on services, promotions, and upcoming events to enhance the customer experience., • High school diploma or equivalent., • Strong communication skills, both written and verbal., • Friendly, patient, and able to handle high-pressure situations with a calm demeanor., • Ability to multitask and manage time effectively., • Basic computer skills and familiarity with customer service software are a plus., • Competitive salary with room for career growth and development., • Weekends off to enjoy personal time., • Comprehensive training program to help you excel in your role., • Health insurance and wellness benefits., • Opportunities for advancement within the company., • A dynamic and supportive work environment with a focus on teamwork.

Job Description Job Description: Club Ticket Agent (Part-Time) Job Type : Part Time Schedule : (2:00pm to 2:00am) Report to : Ticket Agent Manager Location: City Night-Life Entertainment Corp City Night-Life Entertainment Corp is seeking a friendly, reliable, and detail-oriented Part-Time Ticket Agent to join our front-of-house team. As a Ticket Agent, you will be the first point of contact for guests, responsible for handling ticket sales, guest list check-ins, and entry wristband distribution. This role requires excellent customer service skills, accuracy in handling transactions, and the ability to work efficiently in a fast-paced nightlife environment. Key Responsibilities: • Sell admission tickets using the club’s POS system and process cash/card transactions accurately, • Greet and check in guests with pre-purchased tickets or on the guest list, • Distribute wristbands, stamps, or credentials based on ticket type or age verification, • Verify age and ID in accordance with club policies and legal requirements, • Provide information on club events, pricing, promotions, and policies, • Assist with line control, crowd flow, and entry organization, • Handle customer inquiries and resolve minor entry-related issues professionally, • Maintain a clean and organized ticket booth or entry area, • Work closely with security, hosts, and front-end staff to ensure smooth guest flow, • Previous experience in customer service, cashiering, or ticketing is a plus (nightlife or entertainment venue experience preferred), • Strong communication and interpersonal skills, • Comfortable working in a fast-paced, late-night environment, • Basic math and computer skills for handling transactions, • Must be reliable, punctual, and able to work with minimal supervision, • Must be at least 18 years old; 21+ preferred depending on local alcohol laws If you are not 21 years of age or older, you will not be scheduled to work on 21+ nights due to state alcohol laws. This is a legal requirement, and we must comply with all regulations regarding the service and handling of alcohol. We encourage all applicants and team members to review their local and state laws related to alcohol service and age restrictions. Thank you for your understanding and cooperation. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Job Description: Club Front-End Manager Job Type: Full-Time Schedule :( 10:30am - 1:00pm morning shift) & (2:00pm - 7:00pm mid-day) &( 9:30pm - 1:00am) you are required to work all these shift when joining our team. Report to : Club General Manager Location: 47 Edison Pl, Newark, New Jersey, 07108 The Club Front-End Manager at City Night-Life Entertainment Corp is responsible for managing all front-of-house operations, ensuring a smooth guest experience from entry to exit. This leadership role oversees guest services, front desk staff, ticketing, reservations, coat check, and entry operations. You will ensure all front-end procedures align with company standards, safety regulations, and customer service excellence. Key Responsibilities: • Oversee all front-of-house (FOH) operations including guest entry, check-in, ticketing, and coat check, • Supervise, train, and schedule front-end staff (host/hostess, greeters, ticket agents, etc.), • Ensure excellent customer service is delivered at all guest touchpoints, • Resolve guest issues and complaints professionally and efficiently, • Manage line control and crowd flow at entrances during peak hours, • Coordinate with security, bar, and management teams to ensure seamless club operations, • Maintain cleanliness and organization of front-of-house areas, • Monitor front-end supplies (wristbands, scanners, ticket stock, etc.) and place orders as needed, • Ensure compliance with all health, safety, and age-verification protocols, • Assist with guest list management, reservations, and VIP entry coordination, • 2–3 years of supervisory or management experience in nightlife, hospitality, or entertainment environments, • Strong leadership and team management skills, • Exceptional customer service and interpersonal communication skills, • Ability to remain calm and professional in high-pressure, fast-paced settings, • Experience with ticketing systems, POS, or reservation platforms is a plus, • Basic understanding of health and safety regulations and entry compliance (ID checks, capacity limits, etc.), • Flexible availability, including nights, weekends, and holidays, • High school diploma or equivalent required; hospitality or business coursework is a plus By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionCompany Description Job Description Job title: Desktop Support Engineer – Part time Experience: 7-10 years Work Arrangement: Remote Job summary: We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments. Key Responsibilities: • Deploy, configure, and set up laptops for new users, ensuring seamless onboarding., • Troubleshoot and resolve hardware, software, and network issues for desktops and laptops., • Install, configure, and maintain operating systems, software applications, and updates., • Provide 24/7 on-call support to address and resolve technical issues promptly., • Manage IT inventory, including hardware and software assets., • Collaborate with global teams to support IT infrastructure during night shift hours., • Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services., • Configure and support Azure AD for user authentication and device management., • Monitor and optimize Azure-based desktop environments for performance and security., • Document technical issues, resolutions, and processes for future reference., • Ensure compliance with organizational IT policies and security standards., • Perform system upgrades, patches, and preventive maintenance., • Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications., • Escalate complex issues to higher-level support teams when necessary. Required Skills and Qualifications: • 7-10 years of hands-on experience in desktop support or similar IT roles., • Proven expertise in laptop deployment and user onboarding processes., • Strong experience with Microsoft Azure, including Azure Virtual Desktop, Azure AD, and cloud-based desktop management., • Proficiency in Windows and/or macOS environments, including troubleshooting and configuration., • Strong knowledge of hardware components, peripherals, and networking fundamentals., • Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL processes., • Familiarity with Active Directory, Office 365, and remote desktop tools., • Excellent problem-solving skills and ability to work under pressure., • Strong communication skills to interact with end-users and cross-functional teams. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description About Clicrite: Founded by high-level engineers, we reshape IT support for small and medium businesses. We move beyond the usual corporate playbook. Our culture is hands-on, collaborative, and built on real problem-solving. At Clicrite, your ideas and contributions matter. You have a voice in shaping not only your career but also our shared future. Our Core Values: * Bring positive energy to every interaction * Communicate honestly and directly * Foster mutually beneficial relationships * Keep the end user in mind * Take initiative and fill gaps without excuses The Role: As an T2 Helpdesk Technician, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder. Responsibilities: * Monitor service tickets and respond promptly and appropriately. * Provide advance technical support remotely and provide onsite support as needed. * Maintain and support clients' server and network environment. * Document all communication and steps taken in the service ticket for future reference. Key Qualifications: * MSP Experience: At least three years of T2 experience within an MSP * Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles * Additional Skills: Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly. Preferred Skills: * Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable. * Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms. HR Information: Salary: $85,000-$100,000 a year depending on experience Full-time, permanent position Schedule: Monday to Friday, 9 AM to 6 PM Eastern In-office position in Linden, NJ Powered by JazzHR ldyTtlLdma

Job Description Job Summary: As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology. Key Responsibilities: • Technical Support: Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity., • Hardware Maintenance: Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Maintain accurate device and inventory counts., • Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software., • User Training: Offer basic training and guidance to end-users on technology usage and best practices., • Infrastructure Management: Maintain ticketing, asset management, website and other key networking systems, • Documentation: Keep detailed records of support requests, resolutions, and IT equipment inventory., • Security Awareness: Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures., • Infrastructure Maintenance: Proficiently and proactively diagnose issues with Infrastructure services. Salary: $46,000-$50,000 INDOPERATIONS Requirements • High school diploma or equivalent (Bachelor's degree in IT or related field preferred)., • Strong passion for technology and a desire to learn and grow in the IT field., • Interest in K-12 education, • Experience using Incident IQ (preferred), • Excellent problem-solving and communication skills., • Basic knowledge of computer hardware, operating systems, and software applications., • Customer-focused with a commitment to providing exceptional service., • Ability to work well in a collaborative team environment., • Medical, • Dental, • Pension, • Paid Time Off

Job DescriptionCompany Description Job Description Job title: Desktop Support Engineer – Part time Experience: 7-10 years Work Arrangement: Remote Job summary: We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments. Key Responsibilities: • Deploy, configure, and set up laptops for new users, ensuring seamless onboarding., • Troubleshoot and resolve hardware, software, and network issues for desktops and laptops., • Install, configure, and maintain operating systems, software applications, and updates., • Provide 24/7 on-call support to address and resolve technical issues promptly., • Manage IT inventory, including hardware and software assets., • Collaborate with global teams to support IT infrastructure during night shift hours., • Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services., • Configure and support Azure AD for user authentication and device management., • Monitor and optimize Azure-based desktop environments for performance and security., • Document technical issues, resolutions, and processes for future reference., • Ensure compliance with organizational IT policies and security standards., • Perform system upgrades, patches, and preventive maintenance., • Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications., • Escalate complex issues to higher-level support teams when necessary. Required Skills and Qualifications: • 7-10 years of hands-on experience in desktop support or similar IT roles., • Proven expertise in laptop deployment and user onboarding processes., • Strong experience with Microsoft Azure, including Azure Virtual Desktop, Azure AD, and cloud-based desktop management., • Proficiency in Windows and/or macOS environments, including troubleshooting and configuration., • Strong knowledge of hardware components, peripherals, and networking fundamentals., • Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL processes., • Familiarity with Active Directory, Office 365, and remote desktop tools., • Excellent problem-solving skills and ability to work under pressure., • Strong communication skills to interact with end-users and cross-functional teams. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description What will you do? • Supporting IT equipment in large corporate environment, • Desktop/laptop tech support (Mac and PC), • Windows 7/10 operating systems, • Support mobile devices, printers, scanners, wireless, VPN, etc., • IMAC Support - IT equipment Install/Move/Add/Change, • Maintain repairs, spare parts, and components, • Research and troubleshoot problems, • Maintain system configurations and documentation, • Track and resolve customer incidents and requests through the client's ticketing tool, • Troubleshoot and resolve hardware and software issues for Windows devices, • Backup, restoration, and migration of user data, • Smart Hands support with networking, server, and telecommunications technologies, • Printer and peripheral device support, • Inventory management of IT assets including asset auditing, • Ability to research and follow appropriate KB articles, • Ability to work on-call and other after-hours support needs, • May provide Executive support, • Various other tasks associated with deskside services, • May need to be available to provide support at other client locations as needed, • Other duties as assigned What do you need to succeed? • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware, • Able to uphold a positive attitude at all times, even under stressful conditions, • Experience supporting remote facilities and users, • Excellent verbal and written communication skills, • High level of professionalism and strong personal interaction skills, • Ability to perform in-depth research and troubleshooting for complex technical issues, • Ability to prioritize and complete all work tasks with minimal supervision, • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds, • Ability and willingness to learn new technologies, • High School Diploma (required), • Deskside / Desktop / End User Computer experience, ideally in a corporate environment, • Proven ability to handle challenging, rapid-response user support, • Proven ability to balance, prioritize and organize multiple tasks Desired Characteristics • A+ Certification, • Microsoft Certified Professional (MCP), • ITIL Foundations, • Lean Six Sigma Job Requirements: Current Drug & Alcohol Test Background Check • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware, • Able to uphold a positive attitude at all times, even under stressful conditions, • Experience supporting remote facilities and users, • Excellent verbal and written communication skills, • High level of professionalism and strong personal interaction skills, • Ability to perform in-depth research and troubleshooting for complex technical issues, • Ability to prioritize and complete all work tasks with minimal supervision, • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds, • Ability and willingness to learn new technologies, • High School Diploma (required), • Deskside / Desktop / End User Computer experience, ideally in a corporate environment, • Proven ability to handle challenging, rapid-response user support

Job DescriptionDescription: Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team. *Please note that your daily duties can change upon the Call Center Managers request to meet business needs. Requirements: The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team.

Job DescriptionAs THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a System Support Engineer to join our team The System Support Engineer (SSE) manages and oversees daily Support operations for a Clever Device’s customer. The primary function of the position is to oversee the lifecycle, and ultimate resolution, of technical issues reported by the customer. The SSE requires technical proficiency and strong communication skills as they often act as the primary point of contact for reported issues. The SSE shall demonstrate advanced skills in triaging issues, providing customer service, troubleshooting, and problem solving. The SSE needs to effectively maintain a cooperative working relationship with the Clever Devices Development team, fellow SSEs, other Clever Devices employees, and most importantly, our customers. Primary Responsibilities: • Create strong relationships with customer contacts., • Have constant dialogue with customers to understand their business, needs, and to look for any issues., • When issues are reported or discovered, perform system troubleshooting, issue identification, resolution coordination, and keep the customer and internal teams updated with the current status., • Work as a key member of the customer account team to provide a unified front helping the customer support their Clever Devices’ Products. This means knowledge and information is constantly shared between the team., • Use the JIRA ticketing system to open issues, track progress and investigate potential issues. Be efficient with internal resources by investigating existing tickets prior to opening duplicates., • Troubleshoot issues with Clever Devices’ products., • Use logfiles and other inputs to proactively look for trends in fleet data. Also review reported issues for potentially larger issues., • Escalate issues to upper management when required to bring a larger audience to the problem., • Become a subject matter expert regarding our customer specific installations., • Escalate issues via JIRA tickets to get resources from Engineering when required., • Work with Engineering to provide supporting information and log files when an escalated ticket is being worked by Engineering., • Be familiar with user functions related to all Clever products at the customer’s location., • Support the underlying servers that support Clever Devices’ applications., • Understand the onboard bus equipment. Ability to troubleshoot issues with the systems on board including IVN, TSP, APC, Farebox, IP Routers, • Have a basic understanding of the general structure and components of a transit Vehicle. Electrical, J1939, J1708, Ethernet, Multiplexors., • Understand how to make simple queries using SQL Server Management Studio, • Be familiar with string queries and log file analysis techniques., • 5+ years of experience in a technical support or engineering environment which involves hardware, software, data, and communications technologies troubleshooting, • Minimum of bachelor’s level degree in Computer Science, Engineering, or equivalent, • Proven track record of creating comprehensive solutions and establishing priorities that provide the best-balanced solution., • Good communication skills including oral, written, and customer approach, • Familiar with SQL Management Studio and SQL Databases., • Familiar with Server Hardware and Microsoft Server Operating Systems., • Familiar with TCP/IP and network configuration., • Basic understanding of Electronics and reading schematics., • Must be able to travel locally, nationally, and internationally as required., • Must be familiar with Excel, Word, Visio, PPT, Teams, and Outlook., • Experience with Jira and Confluence software., • Familiar with Splunk and data mining using Splunk., • Understanding of Hardware and systems used onboard transit buses., • Understanding of mechanical systems on vehicles as well as Electrical and J1939/J1708., • Coding background. C#, C++, Python., • Familiar with PowerShell scripts., • Familiar with using Grep and string queries., • Understanding of Security fundamentals; Firewalls, AV software, and ACLs., • Familiar with installing and supporting Java, Apache Tomcat, MSSQL., • Familiar with HTML, JSON, XML formats. Clever Devices is an Affirmative Action/Equal Opportunity Employer The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget. In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.

Job Description About Clicrite: Founded by high-level engineers, we reshape IT support for small and medium businesses. We move beyond the usual corporate playbook. Our culture is hands-on, collaborative, and built on real problem-solving. At Clicrite, your ideas and contributions matter. You have a voice in shaping not only your career but also our shared future. Our Core Values: * Bring positive energy to every interaction * Communicate honestly and directly * Foster mutually beneficial relationships * Keep the end user in mind * Take initiative and fill gaps without excuses The Role: As an T2 Helpdesk Engineer, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder. Responsibilities: * Monitor service tickets and respond promptly and appropriately. * Provide advance technical support remotely and provide onsite support as needed. * Maintain and support clients' server and network environment. * Document all communication and steps taken in the service ticket for future reference. Key Qualifications: * MSP Experience: At least three years of T2 experience within an MSP * Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles * Additional Skills: Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly. Preferred Skills: * Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable. * Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms. HR Information: Salary: $85,000-$100,000 a year depending on experience Full-time, permanent position Schedule: Monday to Friday, 9 AM to 6 PM Eastern In-office position in Hillside, NJ