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Job Description Company Overview: Steward Partners Global Advisory is an employee-owned, full-service leading independent private financial services firm, with professionals delivering multifaceted financial solutions and comprehensive service to our clients and their families. Steward Partners Global Advisory caters to family, institutional and multigenerational investors delivering comprehensive wealth planning and investment strategy implementation, professional asset management services, private banking, institutional consulting, international advisory and business solutions. We pride ourselves on delivering wide-ranging client service with an unwavering commitment to excellence. Position Overview: The HR and Workplace Operations Specialist serves as the first point of contact for clients, guests, and employees at our Stamford headquarters. This role provides essential administrative support across two key areas, Human Resources Operations and on-site office management. This dynamic role combines employee lifecycle coordination with daily HR and office operations, creating a comprehensive support function that keeps both our partners and workplace running smoothly. This is an ideal opportunity for a self-starter, detail-oriented and organized professional who is eager to build on foundational skills, while making an immediate impact across the organization. Duties and Responsibilities: Human Resources Operations • Execute and administer end-to-end employee lifecycle processes, including pre‑hire, onboarding, employee changes, and offboarding, performing all associated tasks, such as employment agreement and termination package preparation and distribution, HRIS/system updates, and all required communications., • Execute all employee change management activities, including processing internal transfers, title changes, compensation adjustments, and other employee status updates in accordance with established policies and procedures., • Provide HR service delivery support through HR email inbox and ticketing system management, responding to and handling inquiries, escalating as appropriate., • Respond to and manage employment‑related inquiries from external parties, including clients, creditors, and third‑party verification requests, such as employment questionnaires and surveys, in accordance with established guidelines., • Administer Department of Labor and unemployment‑related notices, claims, and information requests, including preparing documentation, updating systems, and submitting timely responses in compliance with applicable requirements., • Develop, document, and maintain standard operating procedures (SOPs) for HR and workplace operations processes to support consistency, accuracy, training, and knowledge transfer., • Serve as the first point of contact for benefits questions, partnering with our Professional Employer Organization (“PEO”) and HR team, as needed., • Support leaves of absence and time and labor tracking processes through documentation management, employee communication, and regular reviews., • Maintain accurate employee records in all HR systems through consistent monitoring and timely updates., • Prepare, maintain, and validate monthly HR reporting deliverables, including headcount, compensation, EEO, and organizational charts, ensuring ongoing accuracy and data integrity., • Support system configuration efforts and process improvements aimed at transitioning HR workflows from manual processes to automated, system‑driven solutions., • Handle sensitive employee data and records with confidentiality, accuracy, and professionalism., • Contribute to ongoing HR initiatives, projects, and process improvements, as assigned. Office Administration: • Welcome on-site employees and visitors with professionalism, creating positive first impressions and ensuring seamless office experiences., • Manage visitor access and building security lists, ensuring guests receive clear arrival instructions, and proper credentials., • Provide on‑site and administrative support for meetings, events, visitors, and special projects at the Stamford headquarters, including conference room booking and meeting management, support for internal and executive meetings, and conference room setup, in‑meeting refreshment coordination, and post‑meeting breakdown., • Manage office supply inventory and ordering, coordinating with vendors as needed., • Troubleshoot and escalate technology or facility issues, in coordination with internal teams and building management., • Receive, sort, and distribute incoming mail and packages to appropriate recipients, including opening office deliveries and ensuring timely distribution. Skills, Experience & Qualifications: • 5+ years of Human Resources operations/administration experience., • Bachelor’s Degree in HR or Business Administration or a related field preferred, or equivalent relevant experience., • Comfortable managing and navigating HR and workplace systems, with the ability to learn new platforms quickly., • Strong technological aptitude, with a demonstrated interest in leveraging automation and artificial intelligence to improve HR and operational processes., • Ability to help evaluate and support improvements to HR workflows, with an interest in transitioning manual, email‑based, and spreadsheet‑driven processes to system‑based solutions., • Advanced Microsoft Office (Excel, Word, Outlook and PowerPoint) skills., • Experience administering unemployment claims, Department of Labor notices, and employment‑related agency correspondence in accordance with established procedures., • Strong attention to detail and ability to manage multiple tasks with accuracy and efficiency., • Excellent written, verbal and interpersonal communication skills., • Highly organized with a proactive approach., • Ability to handle confidential materials in a professional manner., • Flexible approach with the willingness to take on new projects as necessary., • Highly service-oriented, comfortable communicating with all staff and visitors., • Team-oriented, flexible and eager to contribute to a collaborative environment. Reports To: Director of HR Operations Job Level: Associate Direct Reports: None FLSA Status: Non-Exempt Location: FT In-office role, Stamford, CT

Job Description Job Title: Accounts Resolution Specialist- Level III Reports to: Head of Account Services Supervises: ART Level I and Level II Position Summary: The Level III Account Resolutions Specialist serves as the highest escalation point for complete, technical, and high-impact client account issues. This role demands expert-level problem-solving, in-depth knowledge of account management processes, a proactive approach to researching variables, and a strong working knowledge of the terminals and gateways used in payment processing. The Level Three ART specialist excels at analyzing and resolving intricate client and process related challenges. They work closely with internal teams, including IT, compliance, and senior leadership, to implement sustainable solutions, improve workflows, and prevent recurring issues. Additionally, this role plays a key part in mentoring lower-level specialists, refining support protocols, and contributing to process optimization initiatives that enhance overall operational efficiency and client satisfaction. Key Performance Areas & Key Performance Indicators: Submission Analysis (55%): • Serve as the escalation point of contact for incoming phone calls, addressing client inquiries with professionalism and accuracy, • Handles escalated client tickets that exceed the scope of the Level One and Level Two Service Tiers, • Reviews and prioritizes escalated tickets for efficient resolution, • Investigates and resolves complex account discrepancies, connection issues billing issues, and service requests that have been escalated to Level Three support, • Collaborates with internal teams to resolve multi-departmental concerns, • Ensures all tickets are documented thoroughly and updated regularly, • Provides clear, professional, and timely updates to clients regarding their inquiries, • Explains complex resolutions in an easy-to-understand manner to build trust and confidence Mentorship (25%): • Mentor all team members in the intricacies of Payment Processing and Account Maintenance, • Write our procedures how-to-guides, and continuing education resources on any topic that reaches level three that has steps that can be captured and documented, • Works with Director of Client Experience to analyze workflows that optimize efficiency and bring value to the client experience, • Asses Level One and Two ART by offering guidance and training on basic and complex scenarios, • Acts as a resource for resolving questions and improving team knowledge, • Ability to manage multiple team members, and other priorities in a fast-paced environment, • Skilled and able to execute all tasks within the ART Level One and Two Scope of Work, • Acts as resource to Level One and Two ART, and assists them in ticket issuance and resolution once their tasks in Level Three are complete Metrics Tracking & Reporting (10%): • Maintain daily/weekly/monthly metrics, including total tickets assigned, resolved, and open tickets, • Track trends and conduct root-case analysis to identify any process issues that can be addressed in order to mitigate escalations Minimum Qualifications: Education: • Bachelor’s degree or equivalent experience; coursework in business, payment processing, or a related field preferred Experience: • 2+ years in customer service, payment processing, account management, or a related field, with experience handling escalated issues, • Experience with POS Terminals and payment gateways is a plus Competencies: Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation. Attention to Detail – Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests. Problem-Solving Abilities– Quickly asses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three Closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLA’s). Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employer reserves the right to change this job description at any time, should business needs arise.

Unifi Services - - Responsibilities: Assist passengers with a friendly welcome during arrival and check-in; Handle all aspects of ticketing, check-in, boarding, baggage service, reservations, and related queries; Direct passengers through Customs, Immigration, and Quarantine; Assist ramp agents to e

Benefits: Flight Privileges: Offered after 30 days for Customer Service, Agent, Service, Passenger, Reservations, Retail, Airline. Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any oth

Unifi Services - - Responsibilities: Assist passengers with a friendly welcome through arrival and check-in process; Handle all aspects of ticketing and check-in by operating a computerized system; Direct passengers through Customs, Immigration, and Quarantine; Assist ramp agents to ensure wheelchai

Job Description Mavis Tires & Brakes at Discount Prices - Help Desk Dispatcher We are seeking a highly organized and authoritative Help Desk Dispatcher to act as the "air traffic controller" for our IT support operations. In this dual-focused role, you will be responsible for the end-to-end management of the ticket queue, triaging incoming service requests, and managing technician workflows to ensure maximum resource utilization. Key Responsibilities • Ticket Dispatching & Workflow Coordination, • Ticket Intake & Triage: Serve as the primary point of contact for all incoming service requests. Evaluate the urgency and business impact of issues to accurately prioritize and categorize tickets within the ITSM platform (e.g., ConnectWise, ServiceNow, Remedy)., • Queue Management: actively manage the service board to ensure all tickets are assigned, processed, updated, and closed within stipulated Service Level Agreements (SLAs)., • Technician Utilization: Manage the schedules and workflows of the technical team, assigning tickets based on technician skill set, availability, and geographic location (if applicable) to maximize efficiency., • Proactive Monitoring: Continuously review queues for "stale," "past due," or neglected tickets to minimize downtime and prevent operational bottlenecks., • Incident Lead, • Stakeholder Communication: act as the "voice of the incident." Provide regular, clear, and high-level status updates to management and stakeholders regarding the current state, estimated time to restoration (ETA), and available workarounds., • Post-Incident Analysis: Lead the closure process by documenting incident details, participating in post-mortem meetings, and contributing to the creation of After Action Reports (AAR) to prevent recurrence. Required Knowledge, Skills, & Abilities • Technical Aptitude: A strong fundamental understanding of IT concepts (Windows environments, networking basics, cloud services) to accurately interpret user issues, categorize them, and route them to the correct technical tier., • ITSM Proficiency: Proven experience navigating and managing ticketing systems such as ConnectWise, ServiceNow, Remedy, Jira, or similar platforms., • Leadership: The ability to lead a team and maintain composure during high-stress situations. You must be able to make quick, decisive choices during a crisis., • Communication: Exceptional verbal and written communication skills, with the ability to translate technical jargon into business-friendly updates for stakeholders., • Organized: Proven ability to manage multiple, competing priorities in a fast-paced environment without letting details slip through the cracks., • Customer Focus: Strong interpersonal skills to de-escalate client complaints, manage expectations, and maintain high customer satisfaction levels. Qualifications Experience: 1–3 years of experience in an IT Help Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role. Key Performance Indicators (KPIs) Success in this role will be measured by: • Reduced Mean Time to Repair (MTTR): Driving faster resolution through efficient routing., • SLA Compliance Rate: Ensuring tickets are acknowledged and resolved within agreed timeframes., • First-Call Resolution Rate: Ensuring tickets are routed to the right person the first time to minimize "ticket bounce.", • Technician Utilization: maximizing billable/active time for the technical team. Employee Benefits At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment and an excellent combination of additional benefits like health, dental, vision and life insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement. Candidates can apply online at www.mavistire.com/careers. For any questions, you can call our Recruitment toll free # at 844-375-3995. #ZR Mavis is an Equal Opportunity Employer Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting HRConnect@mavistire.com. We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to HRConnect@mavistire.com. Job Posted by ApplicantPro

Job Description ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We're rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB The Accounts Payable Specialist plays an important role in keeping VEG's rapidly growing hospital network running smoothly behind the scenes. From making sure our vendors are paid accurately and on time to partnering with hospital teams and VQ to solve problems quickly, this role supports the teams who make VEG's mission possible by caring for pets and their families in moments that truly matter. At VEG, we move fast, take ownership, and aren't afraid to rethink the way things have always been done. This is a great opportunity for someone who loves organization, thrives in a high-energy environment, enjoys collaborating across teams, and wants to be part of a company that's growing, innovating, and having fun while doing meaningful work. WHAT YOU'LL DO • Process, code, and route invoices accurately and timely using Coupa and Sage Intacct in a fast-paced, high-volume environment, • Initiate, review, and track vendor payments while ensuring compliance with internal controls, approval workflows, and company policies, • Partner with Accounting to support accurate invoice processing, payment execution, reconciliations, and month-end close activities, • Collaborate cross-functionally with hospital teams and VQ to resolve invoice discrepancies, payment inquiries, and vendor issues with urgency and professionalism, • Manage and respond to accounts payable requests through internal ticketing systems, prioritizing clear communication and timely resolution, • Maintain accurate and up-to-date vendor records, including payment terms, tax documentation, and banking details, • Support audit requests and internal reviews by providing documentation and explanations as needed, • Identify trends, gaps, or recurring issues and proactively recommend process improvements, • Contribute to ongoing AP modernization efforts, including automation, AI-driven initiatives, and system enhancements, • Assist with special projects, system implementations, and ad hoc reporting as VEG continues to scale, • Bring a solutions-oriented, team-first mindset that aligns with VEG's culture of ownership, transparency, and continuous improvement WHAT YOU NEED • 2+ years of accounts payable or related accounting experience, preferably in a high-volume or multi-location environment, • Experience working with AP systems such as Coupa, Sage Intacct, or similar ERP and invoice management tools, • Strong attention to detail with the ability to manage multiple priorities in a fast-paced setting, • Clear, professional communication skills and a service-oriented approach to internal and external partners, • Comfort working cross-functionally and adapting to change in a growing organization, • A proactive mindset - you don't just identify problems, you help solve them, • Alignment with VEG's values: empathy, ownership, collaboration, and a drive to keep getting better WHO YOU ARE • Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives, • Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments, • Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results, • Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU • Competitive Compensation Including ($60,000 - $70,000) + bonus + benefits., • Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling, • Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families, • Unlimited PTO to use for vacation or sick days—however you need it!, • Generous employee referral program, so our awesome people can bring in more awesome people., • And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!, • Company laptop and a monthly cell phone reimbursement BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station. DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.

Job Description Edu Tek Ltd. is seeking an experienced and motivated Technology Services Manager to lead and oversee multiple IT support teams while ensuring the successful delivery of technology services and projects. This role is responsible for managing daily operations, coordinating service activities, improving workflows, and maintaining a high level of customer satisfaction. The ideal candidate is a strong leader with excellent organizational and communication skills, capable of managing personnel, prioritizing operational demands, and driving continuous improvement in a fast-paced, customer-focused environment. Key Responsibilities • Lead and supervise multiple IT support teams, ensuring efficient day-to-day operations and service delivery., • Serve as the primary escalation point for complex technical, operational, and customer service issues., • Coordinate communication and collaboration across departments, vendors, and customer sites., • Manage incoming service requests, incident tickets, and support workflows to ensure timely resolution and adherence to service standards., • Oversee project schedules, staffing assignments, and resource allocation to ensure deadlines and deliverables are achieved., • Conduct site visits to customer locations to monitor project progress, support field teams, and maintain strong client relationships., • Prepare operational reports and performance updates for senior leadership, including project status, risks, service metrics, and improvement initiatives., • Monitor team productivity, service quality, and customer satisfaction, implementing corrective actions when necessary., • Develop and maintain efficient administrative procedures, documentation standards, and operational workflows., • Oversee hardware and software inventory management, ensuring accuracy, compliance, and asset accountability., • Assist in budgeting, forecasting, and operational planning activities., • Train, mentor, and evaluate team members while fostering a culture of accountability, collaboration, and professional growth., • Identify opportunities for process improvement and implement best practices to enhance operational efficiency., • Ensure compliance with company policies, security standards, and operational procedures., • Perform additional leadership and operational duties as assigned. Qualifications • Bachelor’s degree in Information Technology, Business Administration, or a related field preferred., • 3–7 years of experience in IT support, technology operations, or service management., • Previous leadership or supervisory experience managing technical support teams., • Strong understanding of IT service operations, ticketing systems, incident management, and customer support processes., • Proven ability to manage multiple projects and priorities simultaneously., • Excellent organizational, communication, leadership, and problem-solving skills., • Experience with inventory tracking, reporting systems, and operational coordination., • Proficiency with standard business software and documentation tools., • Ability to analyze operational issues and implement effective solutions., • Willingness to travel to customer sites as needed. Preferred Skills • Experience with IT service management frameworks., • Familiarity with project coordination or project management methodologies., • Experience working in managed services, educational technology, or field support environments. Professional Attributes • Strong leadership presence with the ability to motivate and guide teams effectively., • Customer-focused mindset with a commitment to service excellence., • High level of professionalism and composure in high-pressure situations., • Strong attention to detail and commitment to operational accuracy., • Self-motivated, adaptable, and capable of managing changing priorities., • Collaborative approach with a focus on continuous improvement and team development. Salary Salary Range: $70,000 to $100,000 depending on experience Benefits • Competitive compensation package, • Health, dental, and vision insurance, • Paid time off and holidays, • Professional development opportunities, • Company-sponsored training and certifications

Job Description Applied AI Engineer TouchCare | Stamford, CT About TouchCare Every year, millions of Americans are overcharged, denied coverage they are entitled to, or simply give up on care they need because the system is too confusing to navigate. TouchCare exists to change that. For over a decade, we've provided 1.4M+ members with a dedicated healthcare concierge — a real person backed by smart technology who resolves billing disputes, coordinates care, and fights on behalf of members when the system works against them. We're profitable, we're growing, and the problem we're solving is only getting more urgent. The Role The Applied AI Engineer will be our first internal full stack engineer, with a clear focus on reinvigorating our tech stack. You will build and maintain TouchCare's platforms, architecture, and systems in a HIPAA-regulated environment, working across the full stack to ship production-quality software that directly supports users and support team. You'll report directly to the COO and work closely with the team to build an infrastructure that supports AI-driven solutions. You'll also partner with our global technology consultancy (8–9 engineers) who manage core infrastructure and compliance operations; your focus is what we build next on top of that foundation. The Opportunity We're making a significant investment in AI — and we're hiring our first internal AI engineer to implement it. You'll work directly with the COO on innovative approaches: to identify where AI can make our member and employer experience higher quality, more efficient and effective. The foundation is already strong: over a million members, a decade of healthcare navigation and claims data, and operational depth that takes most startups years to develop. The opportunity is to rebuild core workflows around what AI actually makes possible and to do it with real users in production from day one. • This is a hands-on, production-focused role: you'll design, ship, and maintain the tech stack used by members and care advocates every day, not hypothetical users. What You'll Build • Autonomous Healthcare Navigation Agents Design and ship agentic workflows that handle complex, multi-step healthcare processes, claim triage, benefits navigation, billing resolution with minimal human intervention. You'll define the architecture, choose the tooling, and own these systems from prototype to production in a HIPAA-compliant environment. • Internal Ticketing & Messaging Platform Build a purpose-built internal platform that gives our member services team a unified, intelligent workspace with routing, context surfacing, and asynchronous messaging designed for the way our team works. This includes integrating with healthcare and benefits systems, surfacing plan details and claims context, and ensuring auditability. • AI Infrastructure & Evaluation Tooling Develop the frameworks that keep AI systems reliable and safe in healthcare: human-in-the-loop escalation paths and observability tooling that gives you a clear picture of system performance in production. You'll help define how we monitor PHI flows, safeguard member data, and continuously evaluate quality in a regulated setting. What You'll Do • Own full-stack feature development end-to-end: architecture, design, implementation, deployment, and iteration., • Design and ship production AI agents and workflow automations that our member services and benefits advocacy teams depend on daily., • Collaborate directly with the COO, operations, and member services teams to understand the healthcare and benefits workflows you're improving (claims, coverage issues, billing disputes, provider coordination)., • Build in a HIPAA-regulated environment., • Partner with our external engineering team to maintain and improve existing systems, while helping migrate and streamline the tech stack over time. Our Stack • Languages & Frameworks Python · React · TypeScript · PostgreSQL • Infrastructure & CI/CD GCP · GitLab · Jenkins • Observability & Quality Sentry · Gurock TestRail • Project Management & Collaboration Atlassian (Jira · Confluence) • AI & Integrations LLM orchestration frameworks (LangChain / LlamaIndex or equivalent) · ElevenLabs (voice agents) · RESTful APIs · HIPAA-compliant infrastructure You're a Strong Fit If You Have • 3–6 years of software engineering experience, with meaningful time spent building and maintaining production system, • Full-stack engineering capability, comfortable owning frontend and backend across the full development lifecycle., • Hands-on production experience, you've shipped systems real users depend on and iterated on them based on what you learned., • Experience in a regulated environment, HIPAA, SOC 2, PCI, or equivalent, • Background in healthcare tech, benefits advocacy, carrier systems, or claims data, or a strong interest and willingness to go deep on this domain., • An AI-native workflow, Cursor, Claude, GPT (or equivalents) are part of how you work every day, and you have developed opinions about when and how to use them effectively., • Comfort operating as an individual contributor with engineering lead responsibilities, making technical decisions, collaborating with external partners, and owning outcomes without layers of process. Bonus Points For • Direct experience with healthcare navigation, employer benefits, or advocacy products., • Startup experience, or a track record of shipping quickly inside a larger org while maintaining quality and compliance., • Experience modernizing or migrating legacy infrastructure in production., • Familiarity with asynchronous messaging platforms or customer service tooling (e.g., internal ticketing, contact centers, support platforms). What We Offer • Competitive base salary commensurate with experience, • Opportunity to build and shape company culture from day one, • Direct impact on improving financial wellness for thousands of employees, • Flexible and comprehensive benefits package Why Join Us? • Impactful Growth: Lead the technological expansion of specialized services that provide critical support to members during complex life events., • Collaborative Environment: Work closely with a supportive team across Sales, Client Success, Product, and Marketing., • Strategic Leadership: Shape the go-to-market strategy and future evolution of TouchCare's specialized portfolio. Compensation & Benefits • Base salary: $150,000–$180,000, commensurate with experience.

Job Description Job Title: Applications Administrator (Medical Payment Processor) Reports to: Applications Lead Supervises: N/A Position Summary: The Applications Administrator is responsible for managing the submission of client applications to credit card processors, such as Elavon and Payroc, to ensure seamless onboarding and processing setup. This role involves completing required documentation (e.g., VAR sheets), coordinating with sales reps and processors, and ensuring all systems are properly configured for payment processing. Key Performance Areas & Key Performance Indicators: Application Submission & Setup (25%): • Submit client applications to credit card processers (Elavon, Payroc) for approval and setup, • Complete and prepare VAR (Value-Added Reseller) sheets for installations, ensuring all necessary details are accurately recorded., • Data in subscription boards need to be thoroughly checked before clients are billed, • Coordinate with clients to gather required information and documents for submission., • Importing data into the “Funded Sheet” and subscription board Processor Coordination (20%): • Work closely with processor representatives to ensure timely processing of applications, • Monitor application statuses and follow up as needed to ensure smooth onboarding and approval processes., • Work with processors to ensure all apps are approved in a timely manner Installation & Setup Support (15%): • Communicate with internal teams to ensure proper installation and setup of payment terminals and systems, • Assist with preparing terminals for installation, including initial configuration and encryption as needed Issue Resolution (15%): • Resolve any issues or delays related to application submissions or processor communications Record Keeping (10%): • Maintain detailed records of all submitted applications, approval statuses, and installation progress, • Monitor application status with processors, • Ensure all mailboxes are properly monitored and organized properly Compliance & Regulations (10%): • Ensure compliance with all relevant regulations and standards during the application and setup process, • Work closely with reps as well to ensure valid data in apps Other Duties (5%): • Perform other duties as assigned Minimum Qualifications: Education: • Highschool Diploma required, • Bachelor's Degree in Healthcare or Business Administration Preferred, • Prior experience in payment processing, merchant services, or a related field is highly desirable Experience & Skills: • Experience working with credit card processors, particularly Elavon and Payroc, preferred., • Strong attention to detail and organizational skills to manage application documentation., • Ability to work with clients to gather necessary information for processing applications., • Familiarity with completing and submitting VAR sheets or similar forms., • Excellent communication skills for coordinating between clients, processors, and internal teams., • Basic knowledge of payment terminal setup, configuration, and encryption processes is a plus., • Ability to manage multiple tasks and applications simultaneously while ensuring timely completion. Competencies: Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence. Attention to Detail – Ensures accuracy in completing applications before sending credit card processors. Identifies errors or inconsistencies with applications. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employer reserves the right to change this job description at any time, should business needs arise.

Job DescriptionDescription: Onsite in Stamford, CT Our client seeks a Service Desk professional to support a live studio environment in Stamford while providing remote assistance to a New York City headquarters. The role requires first level technical support across macOS devices, conference rooms, AV, and basic network issues. The position includes onsite studio coverage, event support, and ticket management with escalation when appropriate. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $28.00 to $33.00/hr. w2 #LI-JS1 Responsibilities: • Provide first level technical support to studio staff, both onsite and remote., • Manage and respond to support tickets for Stamford and New York City, including password resets, software installs, updates, and basic remote troubleshooting., • Onboard new hires with device setup, account provisioning, and IT orientation., • Assist with conference room and AV setup and troubleshooting., • Support town halls and onsite events as needed., • Troubleshoot and maintain printers and peripherals., • Assist with asset management, including setup, tracking, and end of life processes., • Perform basic network troubleshooting such as Wi‑Fi connectivity and device access., • Escalate complex issues to senior team members when needed., • Document issues and resolutions in the ticketing system. Experience Requirements: • Experience supporting Apple hardware and macOS., • Basic knowledge of Windows environments (preferred)., • Familiarity with ticketing systems (preferred)., • Interest in AV systems and live production support., • Ability to support Wednesday evening game coverage when needed. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: · When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. · Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact fraud@eliassen.com. About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area.They proactively seek product/project knowledge to provide customers with info

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Our Guest Service Associate will be responsible for driving top notch guest experience while facilitating the completion of all store-level tasks.At Global Partners, business starts with people.Since 1933, we've believed in taking care of our customers, our guests, our communities, and each otherand

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