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Job Purpose: Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure. Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform. Duties & Responsibilities: • Serve as the first point of contact for customers needing technical assistance., • Must work East Coast Market hours, • Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues, • Troubleshoot hardware, Windows 10, Windows 11 and application issues, • Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones, • Install and manage Spyware/Malware tools, • Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay, • Provide first level network support and troubleshooting for both wireless and wired configurations, • A basic understanding of Active Directory at the Organization Unit level, • Troubleshoot Cisco Phone systems / Video conference Requirements & Qualifications: • Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support., • Experience with incident management/ticketing system like ServiceNow, • Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365, • Experience with System Center Configuration Manager/Endpoint Manager, • Experience with patch management and application deployment, • Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices, • Ability to thrive in a fast-paced environment and work effectively under pressure, • Experience providing ongoing support to C-suite executives, • Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred, • High school degree required; college degree strongly preferred, • Must be willing to get MS900 certification Important Notes: • Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type, • No phone calls please, the applicant will be contacted within two weeks if successful About BTIG: BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity. Compensation: • BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs., • The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. Disclaimer: https://www.btig.com/disclaimer.aspx.

Job Type Full-time Description Want to work at a company committed to enabling economic growth through predictive cloud software? Do you want to get in on the next phase of growth for a software company with an amazing brand legacy and over 1,000 customers? At IMPLAN, we enable consultants, governments, academic researchers, economic development organizations, and companies to understand economic impacts – and most importantly, how to leverage them. We have been around for over 35 years and are entering the next phase of growth fueled by our cloud software platform. We are currently looking for a Customer Success Manager (CSM) with a passion for providing hands-on software and economic analysis support to clients. IMPLAN has a team of CSMs that are individually assigned clients and who personally serve as their primary support resource. CSMs play a pivotal role in ensuring clients’ success and satisfaction with IMPLAN as both a product and a company on a daily basis. This person is expected to deliver customer outcomes by developing a clear adoption and retention strategy for the clients in the verticals assigned to them. Requirements The Customer Success Manager will be required to develop a deep understanding of IMPLAN data and all IMPLAN products. The position requires a passion for supporting our product and fostering relationships with clients, while effectively promoting sales retention and encouraging revenue growth. Their commitment to customer success is evidenced by their attention to clients’ needs, their provision of accurate and relevant solutions, and their fostering of meaningful business relationships. This candidate is also a flexible individual who excels in an open and fast-paced team environment, can work on multiple concurrent projects across the organization, and is an excellent communicator. • Become a subject matter expert on the application and the analytical needs and challenges of clients throughout the academic vertical, • Onboard all new customers in the academic vertical by providing thorough and personalized orientation with regards to using the IMPLAN software, • Establish and maintain relationships with all academic clients in the including from the individual contributor to the senior management, • Achieve and maintain the target renewal retention, • Provide ongoing analytical support to clients across multiple communication platforms, including phone, e-mail, video conferencing, and the IMPLAN support ticketing system, • Successfully balance taking incoming orders and managing a high rate of renewals, • Identify expansion opportunities (upsell/cross sell) to grow customer spend, • Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer REQUIRED SKILLS & EXPERIENCE • Ability to multi-task and work with multiple software platforms simultaneously, • Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning, • Strong research skills and experience with complex analytical problem solving, • Comfort with sales and upselling techniques, • Ability to communicate easily with professors, researchers, and university staff, • Excellent verbal and written communication skills, • Comfort and familiarity with a team-based work environment, • Ability to self-direct and prioritize with minimal supervision, • Willingness to adapt and be challenged, • Proficiency with Microsoft Office and Google Suites, • Fluency in English DESIRED SKILLS & EXPERIENCE • Experience in a software customer success, sales, or customer service position and a history of providing customer support, • 1-3 years experience in a software customer success, sales, or customer service position and a history of providing customer support, • Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices, • Experience with Salesforce CRM, Zendesk, and Pendo, • Familiarity with web meeting tools, including RingCentral, Zoom, Microsoft Teams, Google Meet, • Foreign language skills REQUIRED EDUCATION • Completion or nearing completion of a Master’s degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field OTHER DUTIES Please note this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change a) at any time and b) without notice. WHAT WE OFFER At IMPLAN, we have crafted a collaborative and welcoming workplace focused on achieving the specific goals laid out by our community. We are always seeking agile, engaged, and high caliber people to join our team. We offer a comfortable office environment, free snacks and drinks, company social outings, and a workweek that ends at 3 p.m. on Fridays. Benefits offered include: • Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance, • Flexible Spending Accounts, • Retirement 401k plan with Company Match, • Gym Membership Reimbursement, • Paid Time Off and 10 Company Paid Holidays

Donor Relations Coordinator (Temporary / Consulting Role) New York, NY Hybrid - In Office, 2 Days a Week - 3 Days a Week "Work From Home" Our client, a leading national nonprofit organization, is seeking a Donor Relations Coordinator to support its donor services, sustainer program, and securities teams. This is a great opportunity for someone with strong customer service, donor relations, administrative, and database experience who enjoys working in a mission-driven environment. In this role, you will help manage donor inquiries via phone, email, mail, voicemail, and internal ticketing systems, while ensuring donor records are accurately updated and maintained. You will also assist with processing donations, refunds, duplicate gift acknowledgments, donor preference updates, stock / IRA / donor-advised fund inquiries, and other donor services-related projects. The ideal candidate will have: • Strong customer service and communication skills, • Experience handling sensitive information with discretion, • Strong Excel and Google Suite skills, • Database experience, with Salesforce and / or EveryAction strongly preferred, but not required, • A proactive, professional, and team-oriented approach, • The ability to multitask, learn quickly, and manage a variety of donor inquiries with care and professionalism This is an excellent opportunity to join a highly respected national nonprofit organization with a collaborative, mission-driven team environment.

Job Description: • Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations. Responsibilities :- Incident Management & Resolution: • Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager., • Perform triage and assignment of site alerts/incidents., • Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely., • Adhering to SLAs agreed in the Scope, • ITIL Processes awareness and adhering to ITIL process workflow. Site Operations & Preventive Maintenance: • Conduct daily site walkthroughs and routine checks., • Maintain site-specific knowledge base and update manuals., • Performs routine maintenance and preventive checks to ensure the health of critical IT systems, • Assist in planned change management activities requiring on-site presence. Collaboration & Communication: • Bridge between L2/L3 support teams and business stakeholders., • Engage and escalate IT issues impacting business operations., • Coordinate and shadow dispatch engineers during work completion., • Reporting to the Track Lead / Team Lead at Site, • Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to, • resolve those problems, • Troubleshooting technical issues, • Attends operations related meetings., • Site review & meetings with site SPOC., • Meetings with vendors, OEMs on open actions, • Project support meetings Required Skills / Qualifications: • Minimum 5-77yrs hands on dedicated experience as deskside/Onsite support/local IT engineer, • Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills., • Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices, • Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations., • ServiceNow for SLA tracking and ticket management., • Good knowledge in handling RF scanners, industry level label printers (Zebra, etc), • Hands on experience in handling Data center hardware., • Good knowledge on Virtualization, Network, Storage servers, backups, VMs, and Cloud technology., • Strong Customer service skills, • Able to handle unforeseen situations., • Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility • Might need to travel to other sites based on demand and requirements., • On-call requirement for P1/Urgent issues outside regular support hours (local business hours)., • Handle operations and customer requirements as per process and agreed SOW., • Possible rotational shifts. Soft Skills • Excellent communication and conversation skills (Verbal and Written), • Coordination with HCL internal teams, stakeholders, and vendors, • Good documentation skills, • Good working knowledge of MS OFFICE, • Should have a great customer handling skill, • Can drive HCL’s value and its methodology, • Ability to adjust to evolving processes HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

As a Dispatch Service Coordinator, you will be a part of a key team in our corporate headquarters located in Garden City, NY. You will be responsible for providing TRITECH Quality support to our clients as well as your team members on the Service Team. You will coordinator service orders, jobs, and repairs with white glove service. The ideal person in this role will have experience with ticketing systems, sales orders, scheduling, and mathematical skills to be able to provide cost estimates. We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation’s leading technology system integrators serving clients in corporate, education, healthcare and government industries. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami and Washington DC. We are a one-source business that provides our clients clients with a single partner for the design, installation and maintenance of large/complex Audio Visual, Communications, PoE Lighting and Electronic Security Systems. Primary Responsibilities: • Serve as the first point of contact for all inbound service requests from Tritech customers., • Use ticketing system to create, prioritize and manage customer requests while adhering to strict Service Level Agreement (SLA) guidelines., • Schedule technicians for on-site service visits using ticketing system shared calendar., • Determine follow-up action based on technician’s resolution and implement recommended solutions including working with vendors, programmers, and other teams for escalated solutions., • Work with Tritech Shipping and Purchasing departments on receiving/shipping equipment and pricing/availability of equipment to generate quotes/proposals for customers. Qualifications: • 2-3 Years of Customer Service experience specifically with routing Service Technicians for corporate customers., • Highly proficient with computers including multitasking programs/screens., • Must be a highly organized, motivated team player with great verbal and written communication skills., • The ideal candidate wants to be more than just an employee. We are looking for someone who wants to be part of a team and a family. The right candidate takes themselves and their work seriously but also knows how to have fun!, • Associate's Degree highly preferred

Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join _!! Position: Senior Customer Success Manager Reports to: Director of Business Operations | _ Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday) About Curacity Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×–20× ROI. Named among Inc. 5000’s Top 20 Travel & Hospitality Companies and Digiday’s Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT. Position Overview Curacity is seeking a highly technical and AI-fluent operations professional to help scale and optimize the operational systems that power our business. This role is responsible for improving and overseeing workflows related to data ingestion, operational support, onboarding, billing operations, and partner data management. The focus of the role is not simply executing repetitive operational tasks, but designing, managing, and improving AI-assisted and automated workflows that increase efficiency, accuracy, and scalability across the organization. The ideal candidate is analytical, systems-oriented, technically curious, and comfortable troubleshooting operational and data-related issues across internal teams and external partners. This person should be excited about leveraging AI, automation, and process design to reduce manual work and improve operational performance. Strong English communication skills are essential, as this role regularly communicates with customers, hotel partners, vendors, and internal stakeholders regarding operational and data-related issues. Operational Systems & Automation • Design, improve, and manage AI-assisted operational workflows related to data ingestion, onboarding, billing support, reporting, and internal operations, • Proactively Identify repetitive operational tasks and implement automation solutions to reduce manual workload and improve scalability, • Monitor and supervise automated workflows, AI agents, and operational systems to ensure reliable execution and timely issue resolution, • Maintain operational processes that improve efficiency, accuracy, and visibility across teams, • Partner with leadership to identify operational bottlenecks and implement scalable workflow improvements, • Assist in developing documentation, SOPs, workflow logic, and operational standards that support automation and process consistency Data Operations & Ingestion • Oversee the ingestion, validation, and processing of incoming client and partner datasets across Curacity systems, • Investigate and troubleshoot data discrepancies, formatting inconsistencies, failed imports, mapping issues, and operational exceptions, • Coordinate with third-party data processing partners to ensure timely and accurate delivery of required datasets, • Design and improve workflows for monitoring data quality, ingestion reliability, and operational reporting, • Support the development of scalable validation and escalation processes for partner data issues, • Communicate directly with hotel partners, clients, and vendors regarding missing, invalid, or incomplete data submissions, • Coordinate issue resolution and data corrections with external partners to ensure successful processing outcomes Operations Support & Cross-Functional Collaboration • Support operational workflows related to onboarding, account setup, billing support, reporting, and internal systems, • Assist with internal operational and support tickets related to customer data, reporting, workflows, and platform functionality, • Collaborate with Operations, Customer Success, Finance, Product, and Engineering teams to improve systems and operational processes, • Help define metrics, KPIs, and reporting that improve visibility into operational performance and workflow effectiveness, • Maintain strong working knowledge of Curacity systems, operational processes, and customer delivery requirements, • Perform additional operational, analytical, and systems-related duties as assigned by leadership Minimum Qualifications • Strong technical aptitude and analytical problem-solving abilities, • Fluent English communication skills, both written and verbal, • Experience working with operational workflows, structured data, spreadsheets, or system-based processes, • Strong organizational skills and ability to manage multiple workflows simultaneously, • Ability to troubleshoot operational and technical issues independently, • Strong attention to detail and systems-thinking mindset, • Ability to professionally communicate with customers, partners, vendors, and internal stakeholders, • Comfortable learning and using AI tools, workflow automation platforms, and operational systems, • Ability to work effectively in a fast-paced and evolving environment Preferred Qualifications • Experience with AI tools such as ChatGPT, Claude, Cursor, or agent-based workflow systems, • Experience with workflow automation tools such as Zapier, Make, n8n, Airtable, Retool, or similar platforms, • Familiarity with APIs, SQL, scripting, ETL workflows, or operational data pipelines, • Experience improving or automating operational workflows and business processes, • Prior experience in SaaS operations, data operations, RevOps, systems operations, or technical support environments, • Experience working with ticketing or operational support systems, • Strong troubleshooting mindset with the ability to identify root causes and implement scalable solutions, • Highly collaborative team player with strong accountability and ownership mentality Why Curacity? You’ll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge ad tech. We offer competitive compensation, comprehensive benefits, and the opportunity to shape the future of hospitality marketing. What We Offer Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including: • Equity: Stock options are offered to all full-time employees, • Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution, • Retirement: 401(k) match – up to 4% of your total compensation matched dollar-for-dollar (US-based employees), • Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year, • PTO: 15 personal days, in addition to 10+ public holiday closure dates, • Wellness: $100 monthly stipend for health and wellness related activities, • Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members, • Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap Exact compensation for this role is determined based on a number of factors including experience, skill level, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our team during the hiring process. In addition to the salary range listed, this role is eligible for commission-based compensation. Equal Opportunity Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.

Event Coordinator, Sponsorships & Events (Corporate Communications & Marketing Department) Our client is looking for an Event Coordinator with a talent for making our events and sponsorships ever more exciting and unique. Whether we are hosting our own event/conference, or branding our presence at industry conferences, we want clients and employees to feel as though we created a unique and meaningful experience for them. You will join our team reporting to the Director, Sponsorship & Events and will work collaboratively across the marketing department to coordinate all event details – invitation process, program/agenda, event logistics, virtual livestreams, promotional items, and communications – to drive awareness and attendance. Working closely with business leaders throughout the firm, you will bring creative ideas and solutions to help them meet their event-related business goals. This role requires experience with venue site evaluation and selection, contract negotiations, speaker selection, budgeting, client management, strategic event planning, event execution, and conference production and management. You will be responsible for assisting with managing both small and large-scale events, including town halls, employee resource group programs, client dinners, receptions, golf outings, seminars, panel sessions, lunch and learns, industry sponsorships, as well as support for other internal events that promote employee and client engagement. Responsibilities: • Assist in planning, developing, and execution of events and conferences across the Americas’ region. • Work with the business to with the business to identify marketing and conference opportunities that align with their objectives, offering recommendations on sponsorships, speaking opportunities, and conference participation. • Assist with the management of sporting and event tickets, including ticket allocation and inventory management, distribution and attendee follow up, compliance reporting, invoicing, catering orders, and ticketing inbox. • Organize and manage the events team's inventory, supplies, and promotional items. • Support branding, coordination, and execution of Corporate Access conferences and marketing events. • Understand the objectives of various front-office businesses (investment banking, corporate finance, capital markets and securities) to provide strategic advice and support their needs. • Coordinate and assist with end-to-end event logistics – event kick off and prep calls, site evaluations, venue selection, contract negotiations, budget approvals, hotel room blocks, invitation process, attendee registration lists, registration site creation, promotional items/giveaways, booth setup, signage and creative assets, shipping details, speaker arrangements, presentations, communication around event timelines, and on-site management and execution. • Manage Events team calendar, event intake form, and Events mailbox. • Coordinate with relevant parties and manage the addition of all sponsorships and events on both the external and internal websites. • Work with conference coordinators, vendors, and other providers involved in external industry sponsorships. • Maintain up-to-date lists of event venues, restaurants, hotels, and speaker bureaus. • Collaborate with internal departments such as A/V and IT, Print Center, Creative Services, Internal Communiations, Media studio, Accounts Payable, and Legal to ensure seamless and efficient event execution. • Provide detailed post-event reports by creating surveys, gathering stakeholder feedback, and creating action plans around improvement following all activations. Experience Required • Meticulous attention-to-detail and highly organized • Understanding of marketing strategy and planning with the ability to identify the right fit for partnerships and sponsorships • Knowledge of meeting and conference practices • Ability to plan, manage and execute multiple events simultaneously. • Knowledge of speaker selection and contract negotiation • Adept project manager; impeccable time management and prioritization skills • Work collaboratively in a team environment. • Exceptional professionalism and confidence demonstrating the ability to communicate effectively. • Ability to effectively engage with senior leadership and navigate a matrixed environment. • Team player with collegial style; high energy, drive and enthusiasm. • Proficiency with MS Office (Word, Excel PowerPoint), event planning/management, registration, and survey tools • Willing to support global requirements as schedule requires. • Willing to travel <10% for on-site event support. Qualifications: • 1-2 years of events/sponsorships management experience. Financial services industry experience is a plus. • Bachelor's degree in marketing, communications, or a related field.

Customer Support Representative (Onsite) Location: Manhattan, New York Employment Type: Contract (Full Time) Experience: From 0 years to 5 years Hourly Rate: $18 - $19 per hour (All inclusive) Position Summary The Customer Support Desk is the first point of contact for end users. You will resolve incidents promptly, maintain accurate records, and deliver a high-quality customer experience — all while meeting service level targets and supporting the overall efficiency of the Service Desk. Key Responsibilities • Respond to customer inquiries via phone, email, or chat in a professional and friendly manner, • Assist customers by providing information and guidance related to operational services, • Record inquiries and requests using a ticketing or support system, • Follow predefined scripts and procedures to assist customers, • Escalate complex issues to supervisors or specialized teams when required, • Maintain clear and accurate notes of customer interactions, • Ensure a positive and helpful customer experience Candidate Profile • Excellent communication skills with strong customer service orientation., • Ability to remain calm, patient, and professional when handling customer inquiries., • Strong listening skills with an empathetic and positive communication style., • Detail‑oriented with strong organizational and time‑management skills., • Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint. Preferred Attributes • Prior experience in Customer Service., • Experience with CRM/ITSM tools., • Call Center experience and managing tickets, preferably in the public services. Equal Opportunity Technology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.

Position Summary: At Relatable, we are seeking a detail-oriented and resourceful Office Coordinator to support the daily operations of our New York office. Reporting to and partnering closely with the Head of Office Operations, this role is instrumental in creating an efficient, welcoming, and high-functioning workplace experience for employees, leadership, clients, and visitors. The Office Coordinator will oversee a variety of operational responsibilities, including office logistics such as facilities support, inventory management, process documentation, onboarding coordination, vendor management, and internal event execution. This position is ideal for someone who thrives in a fast-paced environment, takes initiative, considers themselves a problem solver and is eager to grow into a broader office leadership role over time. As Relatable continues to expand, this role will contribute significantly to maintaining an organized, collaborative, and employee-focused office culture while supporting the evolving needs of a growing team. Key Responsibilities: Office Operations & Facilities • Support the daily operations of the office across multiple floors, • Assist with facilities coordination including maintenance requests, vendor visits, and office upkeep, • Help monitor office cleanliness, organization, and functionality, • Coordinate with building management and service vendors as needed, • Assist with workspace setup, desk assignments, and office layout changes, • Monitor conference rooms and shared spaces to ensure they remain functional and well maintained Office Supplies & Inventory • Maintain inventory of office supplies, snacks, beverages, and kitchen items, • Manage restocking and organization of common areas, • Track supply usage and coordinate ordering as needed, • Help maintain organized storage areas and office resources Employee Experience & Culture • Partner with the Head of Office Operations to support company culture initiatives, • Assist with planning and execution of office events, team gatherings, and celebrations, • Help create a welcoming and positive workplace environment, • Support internal communications related to office updates and events Onboarding & Employee Support • Assist with new hire equipment ordering and set up, • Coordinate desk setup, office access, and welcome materials, • Help ensure new employees have a smooth first-day experience, • Provide general office support for employees as needed Event & Meeting Support • Assist with planning internal meetings, team offsites, and company events, • Support meeting logistics including room setup and vendor coordination, • Help manage office hospitality and guest experiences Administrative & Operational Support • Assist with shipping, deliveries, and mail distribution, • Help coordinate vendor services and service schedules, • Support operational documentation and office procedures, • Provide additional administrative support for office operations as needed This Could Be You If: • Bachelor’s degree in Business Administration, Communications, Hospitality, or a related field preferred, • 2–5 years of experience in office coordination, workplace operations, administrative support, or similar roles in a fast-paced environment, • Experience supporting office events or workplace culture initiatives is a plus, • Proficiency in Microsoft Office Suite and Google Workspace; familiarity with workplace management or ticketing systems is a plus, • Strong organizational skills with the ability to manage multiple priorities and adapt to changing business needs, • Excellent verbal and written communication skills with a professional and approachable demeanor, • Highly detail-oriented with strong problem-solving and follow-through capabilities, • Proven ability to take initiative and work independently while collaborating effectively with cross-functional teams, • Experience coordinating office logistics, facilities support, vendors, or workplace services preferred, • Comfortable managing calendars, meeting logistics, event coordination, and employee support tasks, • Ability to maintain confidentiality and handle sensitive information with professionalism and discretion, • Strong customer service mindset with a passion for creating positive employee and guest experiences, • Ability to lift and move office supplies, packages, and event materials as needed Why Join Us? 🌟 Bring Trends to Life – We don’t just follow what’s next—we create it. Innovation and creativity are at the core of everything we do. 🎉 Energized Culture – Fast-paced, dynamic, and fueled by fresh ideas. Your impact is seen, heard, and celebrated. 💡 Radical Transparency – No guesswork. We believe in open dialogue, direct feedback, and shared success. 💰 Beyond Benefits – Competitive pay, standout perks, and real investment in your growth. 🚀 Push Boundaries – If you want to shape the future and turn ideas into reality, you belong here. Benefits & Perks • Healthcare, Vision, & Dental: Competitive / Best in Class Plans, • FSA & HSA Options: Pick what suits you (can’t do both)., • 401K with 3% Match: Eligible after 90 days., • Financial Planning & Charity Match Time Off • PTO, Paid Holidays, Sick Days, Volunteer time, Summer Fridays Wellness & Growth • Classpass Membership, • Continuous Learning & Dedicated Learning Hours, • Remote & Hybrid Work Options Extras • Commuter Benefits, • Women In Toys Membership, • Parental Leave: After 1 year. The Legal bits The salary range for this role is $29.00 - $31.00 hourly, plus eligible for an annual target bonus prorated from the start date. This is the lowest to highest salary we in good faith, believe we would pay for this role at the time of this posting. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change. As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, What Do You Meme does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, What Do You Meme will not discriminate against any applicant or employee because they is disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by What Do you Meme for the job.

What You’ll Do: -Deliver exceptional app and platform support to customers via phone, email, and live chat -Troubleshoot and resolve customer-reported issues related to the iCreditWorks mobile app, web portal, and POS financing platform -Guide customers through account setup, loan applications, payment processing, and self-service features -Accurately log, categorize, and escalate technical bugs or platform issues to internal product and engineering teams using CRM and ticketing tools -Identify and communicate patterns in app-related support tickets to the product team to drive platform improvements -Navigate and toggle between multiple software systems simultaneously during live customer interactions -Respond to account inquiries including payment processing, ACH/debit transactions, payment due date changes, and personal information updates -Collaborate cross-functionally with product, compliance, and operations teams to resolve complex or escalated cases -Provide written business correspondence for disputes, service requests, and account-related matters -Onboard and train new CSRs on platform workflows, support tools, and service standards -Stay current on new product features, app updates, and financing offerings Qualifications: -5+ years of customer service experience in a fintech, SaaS, or financial services environment — prior experience in a SaaS, fintech, or app-based support role is strongly preferred over a traditional call center background -1+ years of hands-on experience working in Zendesk, Salesforce, or a comparable ticketing/CRM platform — required -Experience supporting customers through a mobile app or web-based software product — required -Demonstrated ability to learn and navigate new software platforms quickly -Solid understanding of payment processing, including ACH and debit card transactions -Knowledge of installment loans, consumer financing, or financial services products a strong plus -Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users -Strong problem-solving skills with a customer-first mindset -Proficiency in Microsoft Office and comfort navigating multiple digital tools simultaneously -Multilingual — Spanish fluency strongly preferred -4-year college degree from an accredited institution preferred -Available to work 12–9 PM shift with occasional Saturdays; flexibility as business needs require

Company Overview: MaxSolar is a leading provider of Operations & Maintenance (O&M), Asset Management and Technical Services for solar photovoltaic and battery storage systems in the commercial marketplace. As a comprehensive services provider, MaxSolar supports client needs throughout the entire project life cycle. Our programs ensure that system owners receive the maximum energy, environmental, and financial benefits from their assets. Position Overview: The Field Technician is required to troubleshoot and resolve solar PV and battery storage system issues, including emergency repairs/corrective maintenance, design change requirements, and equipment modifications/upgrades. Position will also be responsible for Preventative Maintenance activities to support system performance of O&M portfolio, as well as, QA/QC inspections, system commissioning and pre-con site assessments. Responsibilities: As a Solar Technician/Electrician within the Operations and Maintenance team, you will play a critical role in ensuring the safe, efficient, and reliable performance of solar energy systems. Key responsibilities include: • Performing routine maintenance, inspections, and system checks on solar equipment to ensure optimal performance., • Operating, maintaining, troubleshooting, and repairing equipment issues identified during inspections or daily operations., • Conducting electrical testing, measurements, and diagnostics to identify and resolve electrical issues., • Utilizing a basic understanding of system monitoring platforms to review and analyze performance data, identify trends, and flag potential concerns., • Preparing formal documentation of all field activities, task procedures, and maintenance actions., • Adhering to all safety protocols, company policies, and industry standards., • Providing technical guidance and support to junior technicians as needed., • Demonstrating strong attention to detail in all aspects of work., • Assisting with QA/QC activities, commissioning of new solar installations, and site assessments., • Managing preventive maintenance tasks and deliverables, including independently performing basic electrical tasks., • Conducting advanced testing and troubleshooting, including work on electrically live devices when required and permitted., • Performing lockout/tagout (LOTO) procedures in accordance with established guidelines and safely releasing systems for troubleshooting., • Executing work instructions for both electrical and mechanical repairs on on-site equipment., • Working within distribution-level systems up to 600 VAC and within PV array limits up to 1000 VDC., • Applying low-voltage test equipment, including conducting pre- and post-use inspections, safely connecting instruments, and interpreting test results. Qualifications: • Associates Degree in Engineering or equivalent Technical Certification/Training, • Licensed Electrician and NABCEP certification preferred., • Valid Driver’s license with clean record., • One (1) year minimum experience installing/maintaining commercial scale battery storage systems preferred., • Ability to work remotely and independently., • Project management/field operations management experience preferred., • Previous experience working with power electronic conversion equipment., • Experience with metering and test equipment., • Experience with centralized DAS/SCADA/EMS control systems., • Working knowledge of Commercial Power Plant Operations., • Ability to read electrical/mechanical drawings, equipment manuals and technical specifications., • Familiarity with CMMS based work order/ticketing systems and mobile reporting tools., • Working knowledge of NEC and local building codes and OSHA safety standards (OSHA 30 preferred)., • Ability to efficiently troubleshoot system failures., • Proficient with the use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)., • Must be willing and able to climb ladders, stairs and work on rooftops., • Ability to work in extreme weather conditions. Benefits: • Competitive salary and performance-based incentives, • Health, dental, and vision insurance, • Retirement savings plan, • Opportunities for professional development and career advancement

Opensity Solutions is seeking a seasoned Director of Operations to lead service delivery for an enterprise client. This is a critical leadership role for someone who thrives in fast-paced, high-touch environments and can immediately establish trust and credibility with senior stakeholders. You’ll oversee a multi-site team of 15+ professionals delivering white-glove services across Reception & Concierge and Office Services. This role combines operational leadership, financial ownership, and strategic client partnership. What You’ll Do • Act as the senior leader and primary client contact for a large enterprise account, • Lead and develop a distributed team, • Deliver best-in-class workplace and concierge services, • Own financial performance, including P&L, budgets, and forecasting, • Drive KPIs, SLAs, and continuous improvement initiatives, • Present insights and strategic recommendations to client leadership, • Identify opportunities to enhance service delivery and grow the account What We’re Looking For • 5+ years leading workplace services, outsourcing, or office operations, • Proven experience managing enterprise, high-touch client environments, • Strong people leadership across both managers and frontline teams, • Financial expertise with P&L ownership, • Experience with conference/event systems and ticketing platforms, • Exceptional communication and executive presence, • Ability to step in quickly and make an immediate impact Why Join Opensity Solutions? • Lead a high-visibility, enterprise-level account, • Drive meaningful client impact and innovation, • Work with a collaborative, growth-focused leadership team, • Competitive compensation and benefits Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

You will triage and resolve technical questions through our ticketing system, acting as a subject matter expert for our cloud-based EDI platform. Resolve complex issues across EDI workflows and Orderful API usage; explain technical concepts clearly to both developers and business users.

Position: A/V Technician Location: NY 55 Thomas (Onsite all 5 days) Pay Rate: $29 to 31/hr on W2 Duration: 2 years The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness. Key Responsibilities: • Event and Meeting support, • Experience supporting live in-person and broadcast Events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control), • Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech., • Experience supporting C-Suite level executives, working comfortably to provide audio/mic support, • Conferencing & Room Support, • Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies, • Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays., • Perform fleet-wide room certification and readiness checks., • Maintaining Conference Room systems, ensuring Firmware and software currency is updated, • Frequent Conference room testing and functionality checks, • Incident Response, Ticketing & Service Management, • Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira)., • Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure., • Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery. Qualifications Required: • 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support., • Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems., • Must have strong customer-facing skills and be comfortable interacting with C-Suite executives, • Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals., • Strong documentation and communication skills., • Must have an energetic approach and a curious mindset, able to work independently when needed, but also able to work seamlessly in a tightknit team setting in a fast-paced environment Preferred: • Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools., • Some experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms)

Primary Skills: Audio/Visual Expertise (Expert), Event Support (Expert), Conferencing Technologies (Expert), Incident Response (Proficient), Zoom Platforms (Proficient) Contract Type: W2 Duration: 2 Years Location: New York, NY - 10013 ( - Onsite) Pay Range: $28/hr - $32/hr #LP Job Summary: This role requires a skilled A/V Technician to provide high-quality support for events, meetings, and A/V technology across the organization. The A/V Specialist will be responsible for daily service delivery, incident resolution, system maintenance, and ensuring seamless operation of all A/V and conferencing systems, including client-facing Zoom environments. This position is critical for maintaining reliable and advanced A/V infrastructure. Key Responsibilities: • Deliver comprehensive A/V support for live events, high-profile meetings, and corporate conference rooms., • Troubleshoot and resolve technical incidents related to audio, video, and conferencing systems, including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco, and Logitech., • Manage and respond to A/V incidents and requests through ITSM ticketing systems, ensuring timely and accurate resolution., • Perform regular A/V system maintenance, software updates, and readiness checks for conference rooms and collaboration spaces., • Provide exceptional customer-facing support, including direct assistance to C-Suite executives during meetings and events. Must-Have Skills: • 3-5 years of experience in A/V technology support, with a strong emphasis on event support., • Hands-on expertise with conferencing platforms (Zoom/Teams), DSPs, and audio/video control systems., • Excellent customer service and communication skills, with the ability to interact effectively with all levels of staff, including executives. Domain/Industry Experience: Corporate A/V support, Event Technology, Conferencing Solutions. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

Role Description The Sales Assistant supports the sales team in managing key retail accounts by coordinating product information, order management, and customer communication. This role plays a critical part in ensuring smooth execution from order entry through delivery, while supporting revenue growth and strong customer relationships. Key Responsibilities • Account & Sales Support, • Assist Sales Executives in managing day-to-day account needs for key retailers (e.g., mass, department stores, club stores, off-price), • Shop the competitive market and prepare market pricing reports, • Prepare and maintain sales reports, order summaries, inventory (ATS) and account recaps, • Support meeting preparation including line reviews, presentations, and sample coordination Order Management • Track order status from placement through shipment and delivery, • Ensure accuracy of pricing, style details, quantities, and delivery dates Customer Communication • Serve as a point of contact for account inquiries regarding orders, product details, and delivery status, • Communicate updates, delays, or issues proactively to internal teams and customers, • Build strong working relationships with retail buying and planning teams Cross-Functional Coordination • Partner with Production, Merchandising, and Design teams to ensure alignment on product execution, • Follow up on sample requests, approvals, and product changes, • Coordinate with logistics teams on shipping schedules and routing compliance Data & Reporting • Analyze sell-in, order trends, and basic performance metrics, • Support forecasting and replenishment tracking for key programs, • Operational Support, • Assist with maintaining assortment sheets, SKU lists, and pricing matrices, • Help ensure compliance with retailer requirements (ticketing, labeling, packaging), • Support ad hoc projects and account initiatives as needed Qualifications • Bachelor’s degree preferred (Business, Fashion Merchandising, or related field), • 1–3 years of experience in sales support, merchandising, or account management (apparel preferred), • Strong Excel skills (pivot tables, VLOOKUPs, data organization), • Experience with Blue Cherry & Datametrics a plus, • Familiarity with major retail accounts (e.g., Walmart, Kohls, Costco, TJX, ) is a strong advantage Core Competencies • Strong organizational and multitasking skills, • High attention to detail and accuracy, • Clear and professional communication skills, • Ability to work in a fast-paced, deadline-driven environment, • Team-oriented with a proactive, problem-solving mindset Benefits: • 401(k) matching, • Dental insurance, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Vision insurance Starting Salary: $24.04 p/h

Position Summary We are seeking a Production Coordinator to manage end-to-end apparel production from development handoff through bulk production and delivery. This role is highly focused on order execution, timeline management, and daily communication with overseas factories to ensure on-time delivery of quality goods in alignment with company margin and customer requirements. Key Responsibilities Production & Timeline Management • Track and manage all production stages from pre-production through final delivery (WIP, in-transit, and completed orders), • Maintain and update T&A calendars to ensure adherence to key milestones, • Monitor delivery schedules and proactively identify risks to on-time shipment Order Placement & Management • Create and send order detail sheets to Dhaka or Shanghai offices in Excel format, including order details (quantity, size ratio or pre-pack, pricing), packing instructions, and packaging requirements, • Ensure accuracy of purchase orders and oversee execution from placement through shipment, • Review vendor guides from retailers and maintain up-to-date customer packaging requirements Packaging & Ticketing • Order price tickets from customer-nominated suppliers, • Review and approve care labels, hangtags, and packaging components including carton markings and polybag stickers, • Partner with design and suppliers to set up new labels and update requirements based on licensor changes Sample & Approval Coordination • Manage and track all sample stages (proto, fit, PP, TOP, ad samples), • Ensure timely approvals for fabrics, trims, lab dips, strike-offs, and packaging, • Maintain accurate approval logs and reporting for each style Vendor & Factory Communication • Communicate daily with overseas factories and vendors regarding production status, • Ensure factories have the most up-to-date tech packs and specifications, • Follow up on outstanding issues and drive timely resolution Cross-Functional Collaboration • Partner with Design, Technical Design, Merchandising, and Sales teams to ensure accurate execution, • Coordinate handoff from development to production and ensure alignment on all product details, • Support accuracy of purchase orders, size scales, labeling, and customer requirements Data & Reporting • Maintain Excel WIP reports, production trackers, and approval logs, • Update systems including Blue Cherry, Datametrics, and internal trackers with current production status, • Analyze production data to flag delays, quality risks, or cost issues Quality & Issue Resolution • Identify and escalate quality or technical issues with factories and mills, • Assist in troubleshooting production challenges and implementing solutions, • Ensure compliance with company standards and customer requirements Qualifications & Core Competencies • Bachelor’s degree preferred, • 2 to 5 years of experience in apparel production or sourcing, • Hands-on experience managing production orders and working directly with overseas factories is required, • Strong knowledge of garment construction, fabrics, trims, and production processes, • Experience managing multiple production orders across timelines simultaneously, • Familiarity with T&A calendars, WIP management, and production tracking tools, • Proficiency in Excel and experience with systems such as PLM, Blue Cherry, or Datametrics, • Experience working with major retail accounts such as TJX, Burlington, BJ’s, or Costco is a plus, • Strong organizational and time management skills, • Ability to manage multiple priorities in a fast-paced environment, • Detail-oriented with strong follow-up skills, • Effective communication and cross-functional collaboration, • Problem-solving mindset with a sense of urgency 65k - 70k annual salary- Based on Experience Job Type: Full-time Benefits: • 401(k) matching, • Dental insurance, • Employee discount, • Flexible spending account, • Health insurance, • Life insurance, • Paid sick time, • Paid time off, • Vision insurance Amerex Group does not provide visa sponsorship for this role. Candidates must have current work authorization in the United States (e.g., U.S. citizen, permanent resident, or other work authorization that does not require sponsorship)

Company Description Isaac Morris, Ltd is the leading fashion authority in the design and manufacturing of Licensed Men's, Women’s, Juniors, Boys and Girls clothing. Evolving in a rapidly changing industry, the company is celebrating almost 37 years of superior quality, design innovation, and exceptional service. The ideal candidate will manage several cross-functional operations tasks to support on-time performance initiatives for the Operations Department. This role consists of being our liaison to a few 3PL’s, along with the production and operations teams. You must have experience in the wholesale business environment – preferred within the apparel / footwear / accessories industries. The ideal candidate is a proactive, self-starter with a desire for growth, and extremely detail oriented. Responsibilities: · Reviewing Pick tickets, stage codes and making sure all orders are routing in a timely manner. · Ordering tickets via Fineline, Avery Dennison or customer portal. · Providing coverage when needed (Order entry, Allocation, routing, invoicing). · Reviewing and coordinating all work orders as well as ordering supplies. · Managing all Pre-paid shipments (working closely with our LTL brokers to secure the best possible rates). · Managing all transfers between our 3PL partners. · Ordering CHEP pallets for all Costco shipments. · Preparing Customer specific packing list. Qualifications: · Must have experience with order entry, order allocation, shipping, issuing pick tickets, invoicing, and working with warehouses (3PL). · AMT software/ERP experience preferred, Or similar. · Working knowledge of BOL. · Apparel experience preferred (or equivalent industry experience) · Experience shipping to both factored and non-factored accounts. · Must have the ability to multi-task and shift priorities. · Experience working with both inside and outside sales reps. · Ability to analyze and understand Vendor manuals and routing guides. · Ability to work independently. · The ability to troubleshoot errors and provide solutions. · This role is very fast-paced and would require someone comfortable with some level of customer service as it will require speaking to sales reps, Account managers, warehouse personnel, printers, Imports Team, productions Team, allocations team and the routing team. · The ability to work with carriers and quote out shipments. · Working knowledge of work orders (packing, labeling, ticketing, polybags ect). · Proficient in Excel (VLOOKUP, Sum-ifs, Pivot Tables, formulas). Salary Range: $65,000 - $80,000 based on experience

We’re the leading digital marketing provider for insurance agencies in the United States. We’re committed to providing our clients with customer service they love and solutions that deliver results. BrightFire offers insurance agency websites, social media marketing, reviews & reputation management, search engine marketing, and local listings management. To learn more about BrightFire, visit our website at _. ABOUT THE JOB We are looking for an experienced Director of Customer Success who is an excellent communicator, service-obsessed, a proactive problem solver, and tech-savvy. The Director of Customer Success's duties will include a broad range of tasks such as overseeing ongoing customer relationships, onboarding and client training, coordinating existing customer sales with our sales department, reducing churn, and increasing customer retention. You should also be able to provide insights on client interactions and feedback to help support future product and service development. This position is remote (USA only). WHAT YOU WILL DO General • Directly manage the customer success team, owning processes, department goals, and ongoing staff training., • Maintain customer satisfaction through proactive client communications, issue remediation, and risk assessments., • Responsible for ensuring the customer success team is building long-lasting customer relationships and fostering customer retention efforts., • Collaborate across the organization with Sales, Marketing, Product, Billing, Business Development, Design, and Development to address churn risks and increase customer retention and satisfaction. Customer Service • Manage day-to-day responsive and proactive customer service., • Handle escalations of client issues., • Oversee customer inquiries for technical and marketing support on a daily basis., • Understand and be able to explain how features within our website platform and digital marketing services relate to customer needs., • Manage customer expectations and collaborate with internal teams to resolve issues efficiently and effectively., • Proactively identify at-risk accounts to minimize churn., • Serve as the customer advocate for day-to-day and escalated issues and requests. Customer Onboarding and Training • Manage new customer onboarding, training, and execution of ongoing digital marketing services., • Oversee the onboarding and training of new and existing customers to drive adoption of services and new features., • Provide insights to customers to ensure that they get the most out of the platform with the aim of improving retention through feature adoption. Customer Success Processes • Continually improve onboarding and support processes., • Evaluate and improve documentation, FAQs, ticket system templates, and other communication infrastructure. Collaborate with Sales and Marketing • Collaborate with Sales on opportunities with existing clients (campaigns, support partnership pilot program customers, renewals, and expansion opportunities)., • Coordinate with Marketing around marketing activities to existing clients. EXPERIENCE & QUALIFICATIONS • 3+ years in Customer Success management. SaaS experience is a plus., • Proven track record of working in a customer-facing role while managing a team., • Must demonstrate relationship management and churn prevention skills, and the ability to engage clients on new services and features., • Experience with support ticketing systems and administration, such as Zendesk or HubSpot., • Excellent written and verbal skills; ability to explain technical concepts in a simple manner., • Analytical and process-oriented mindset with attention to detail, demonstrated desire for continuous learning and improvement., • Experience in analyzing support data and customer interactions to identify trends and growth opportunities., • Experience with online demo/presentation tools, such as Zoom, WebEx, or equivalent., • Experience with CRM applications, such as Salesforce, HubSpot, or equivalent., • A diplomatic demeanor to effectively resolve conflicts or customer escalations., • Helpful, but not required: Knowledge of the various digital marketing services we offer, including websites, SEO best practices, PPC advertising, social media, and online reviews. BENEFITS & PERKS • Competitive Salary, • Annual Performance Bonus, • Competitive Paid Time Off, • Approximately 10 Paid Holidays Per Year, • Two Floating Holidays, • Retirement Plan 401k + 4% Company Matching, • Paid Employee Medical Insurance Premiums, • Vision and Dental Insurance Available, • Remote Work Available (USA Only), • Flexible Work Schedules, • Company Provided Laptop BrightFire is an equal opportunity employer and our team is the foundation of our company. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our dedicated staff invests in their work represents a significant part of not only our culture, but our reputation and achievement as well. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. BrightFire will not tolerate discrimination or harassment based on any of these characteristics.

Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation., • The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team., • A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Remote #LI-DNI

As Head of Customer Care, you will lead our global Customer Care team, shaping and enhancing our service strategy to deliver an exceptional experience for our design-loving customers - who expect nothing less than excellence at every touchpoint. With the opportunity to make a huge impact, you will drive the development of customer-centric and scalable processes, foster a culture of customer obsession, and ensure that every interaction reflects our commitment to premium service. This position is unlimited and located in Munich. • define and implement a Customer Care strategy that aligns with our premium brand, enhances customer satisfaction, and ensures seamless customer interactions across all communication channels, • deeply understand our customers - their needs, expectations, and behaviours - to drive customer-centric decisions and enhance their experience, • lead and develop our global Customer Care team of ca. 60 internal team members by building and mentoring a high-performing, customer-focused team across different regions while fostering a culture of service excellence, • manage and further develop external service providers, ensuring seamless collaboration with front office agents to maintain high-quality customer support and operational efficiency; pick the right partners and negotiate terms and conditions, • enhance reporting, analyse customer feedback and key service KPIs to identify trends and drive continuous improvements, • together with the Tech teams, stay ahead of industry trends and build scalable service processes, tools, and systems with the use of AI to address customers needs, improve efficiency and effectiveness, and elevate the customer experience, • drive and support the rapid expansion into new countries, • extensive experience in a senior Customer Care leadership role, ideally in a global setting, paired with strong leadership and team development skills and the ability to motivate large teams, • passion for customer satisfaction with a high level of empathy and the ability to turn dissatisfied customers into promoters, • proven ability to level up service processes, implement scalable solutions, and drive operational efficiency, combined with excellent problem-solving skills and the ability to drive change in a fast-paced, dynamic environment, • strong stakeholder management skills for internal and external stakeholders with the ability to act as the voice of the customer, manage escalations, and influence leadership to drive operational excellence, • strong analytical mindset with experience in tracking and improving key customer service KPIs, coupled with a deep understanding of Customer Care best practices to stay best-in-class, • experience with customer service technologies and platforms (e.g., Zendesk, AI chatbots, support ticketing systems), • fluency in German and English with excellent communication skills; additional languages are a plusAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:, • an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career, • a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions, • flexible working mode: roughly 60% remote, 40% in-office working policy, • up to 4 weeks temporary work-from-anywhere per year, • 30 days of paid vacation per year, • a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace, • 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions, • regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more, • health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more, • discounted green mobility options with public transport or JobRad, • company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich, • subsidized company pension scheme, • “Social Impact Day” p.a. to use for doing good for environment and/or societyWestwing, Europe’s #1 in Beautiful Living e-commerce, is present in 13 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.Customer Care

About Us We are a leading gastrointestinal health company delivering minimally invasive diagnostics to transform access to esophageal care. Our _ combines a simple, swallowable device with cutting-edge laboratory biomarkers and analytics to detect esophageal cancer and its precursor, Barrett’s esophagus. Operating across the US and UK life-science hub, with hybrid, remote and onsite teams, we are expanding our pipeline to address new high-impact targets across gastroenterology and related fields. You’ll join a close-knit team of experts in our field who collaborate daily to translate breakthrough ideas into real-world solutions. At _, every voice matters. Whether you’re in R&D, Commercialisation, Medical Affairs or Operations, you’ll have the chance to lead projects, influence strategy, and broaden your skill set across the company. We champion diverse backgrounds and perspectives, fostering an inclusive culture where everyone can thrive and innovate. If you’re inspired by purpose, motivated by challenge, and eager to make a meaningful impact on patient lives, we’d love to hear from you. We usually recruit on a rolling basis with the following four stages: • Initial Conversation – An online meeting with Maddie, a member of our People team, to learn about your skills & experiences and for you to explore what it is like to work with us., • Line Manager Interview – An online meeting with the hiring manager(s) to specifically discuss the role further., • Team Interview & Assessment – An onsite opportunity to meet the wider team, sometimes accompanied by an assessment or presentation on a topic related to the role., • Final Interview – An online meeting with our CEO to discuss your goals and the company’s history and vision. Job Summary As the Customer Success Manager you will play a hands-on role in setting up and owning end-to-end success for Cyted’s early-stage diagnostics. Partnering closely with the Chief Commercial Officer - US and the Sales team, you will directly lead customer onboarding, training, and ongoing engagement - building trusted relationships with clinicians, administrators, and operational staff. As a highly client and site facing role, you will set the tone for communication with US healthcare customers, ensuring seamless adoption, retention, and growth of Cyted’s medical device. You will be the operational backbone of customer delivery, including scheduling, logistics, reporting, and CRM management. Establishing Cyted’s customer success function from the ground up, you will design processes, systems, and best practices while personally managing key customer accounts. As the business scales, you will lay the groundwork for future team growth and leadership, ensuring a strong foundation for predictable renewals, adoption, and customer satisfaction. Acting as a strategic partner, you will clarify customer objectives, define success measures, and drive utilisation to deliver clinical and operational value. This requires proactive monitoring of account health, identifying risks and opportunities, and ensuring feedback informs Cyted’s products and processes. You will triage and resolve customer enquiries, serving as a key liaison across sales, billing and laboratory teams to ensure timely and effective issue resolution. Working Pattern and Location The role is a full-time position with a standard 40 hour working week. The role holder may be required to work flexibly. The Customer Success Manager - Diagnostics will be remote based, located on the eastern time zones and may need to visit other company sites when and if required. What you will be doing Operational Implementation, Delivery and Team Ownership • Build Cyted’s customer success function end-to-end, designing customer-focused, regulatory-aware frameworks, processes, and tools to support healthcare providers using medical device and diagnostics solutions., • Own delivery of high-value clients, ensuring adoption, renewals, and growth through responsive, problem-solving account ownership and scalable best practices., • Set clear goals, success measures, and reporting methods to monitor customer health and performance., • Lead collaborative, cross-functional partnerships with product, support, operations, and commercial teams to ensure seamless delivery and rapid issue resolution., • Establish and oversee all customer operational workflows and account administration, ensuring accuracy, consistency, and regulatory compliance., • Track and analyse customer performance data to identify adoption trends, usage gaps, and opportunities for improvement or expansion., • Create the groundwork for future team growth by defining smooth and scalable structure, capabilities, and onboarding processes., • Maintain end-to-end accountability for customer satisfaction, retention, and operational efficiency as the function scales in a resilient healthcare environment. Customer Relationship and Success Management • Proactively monitor account health through regular check-ins, usage analysis, and performance reviews - proactively identifying risks early and taking corrective action., • Act as the primary point of contact for healthcare customers, leading end-to-end success with minimal oversight and high ownership., • Build and maintain relationship-driven, trusted partnerships with clinicians, administrators, and operational teams to drive satisfaction, retention, and growth., • Represent the voice of the customer internally, ensuring feedback informs product improvements, operational processes, and strategic planning. Issue Management and Continuous Improvement • Earn customer confidence as the first line of support for customer enquiries, problem-solving across technical, operational, clinical, and administrative domains., • Maintain clear, transparent, and responsive communication with customers throughout issue triage, progress, and resolution., • Record all interactions, escalations, and outcomes in CRM or ticketing systems to ensure traceability and learning. How we work At Cyted, how we work matters just as much as what we build. Our values shape how we partner with healthcare providers, support clinicians, and ultimately deliver earlier, better care for patients. As a Customer Success Manager in the US, you’ll bring those values to life through the way you work with customers every day - hands-on, accountable, and deeply invested in outcomes. We care deeply about the patients and clinicians who rely on our diagnostics. For you, care means being close to the detail: making sure sites are set up properly, workflows actually work in real clinical settings, and customers feel supported at every step. You’ll take the time to understand the pressures on healthcare teams and do whatever it takes to remove friction - whether that’s solving a scheduling issue, fixing a process gap, or jumping on a call to unblock a site. This is a role for someone who will own the basics as well as the bigger picture. You won’t just design customer success processes - you’ll run them. You’ll manage onboarding, training, troubleshooting, reporting, and follow-up yourself. You will be happy to execute with any task, if it helps a customer succeed. You’ll build credibility by being reliable, responsive, and willing to get your hands dirty. We aim high, but we’re practical. We’re scaling in a complex, regulated healthcare environment, and we need people who are comfortable operating in that reality. You’ll help establish what great customer success looks like for Cyted in the US - building repeatable processes while staying flexible enough to handle the nuances of each clinical partner. Experience in healthcare, diagnostics, or medical devices will help you navigate regulatory expectations, clinical workflows, and stakeholder dynamics with confidence. You’ll be expected to dive deep into the details. You’ll understand how our diagnostic fits into clinical workflows, how sites operate day to day, and where things can go wrong. You’ll spot issues early, connect the dots across commercial, operations, lab, and product teams, and solve problems rather than passing them along. We encourage you to challenge and then commit. You’ll have a voice in shaping how customer success works at Cyted - what we prioritise, how we engage customers, and how the function grows over time. You’ll question what isn’t working, propose better approaches, and then commit fully once a direction is set. Above all, we deliver. This role is about momentum and follow-through. You’ll be the person customers rely on, the one who closes loops, fixes issues, and ensures adoption actually happens. Every site you support, every problem you resolve, and every relationship you strengthen helps Cyted bring earlier cancer detection to more patients. This is how we work at Cyted. If you’re a hands-on, healthcare-aware Customer Success Manager who takes pride in doing the work, we should talk. Person Specification We’re seeking a proactive, hands-on and relationship-driven Customer Success Manager who thrives in fast-moving environments and combines strategic insight with operational excellence. The ideal candidate will have excellent experience managing healthcare or diagnostics partnerships, with empathy, communication skills, and analytical mindset to ensure Cyted’s customers are fully supported and set up for success. • Bachelor’s degree in Life Sciences, Healthcare, Business, or a related field (preferred, but not essential with relevant experience)., • 3–5 years’ experience in a customer-facing role such as customer success, account management, operations, or support., • Experience working in healthcare, diagnostics, or medical technology environments., • Proven ability to triage, manage, and escalate customer issues in a structured, professional, and timely manner., • Excellent communication and interpersonal skills, with confidence engaging clinicians, administrators, and operational teams., • Strong organisational and time-management skills, able to manage multiple customers, workflows, and priorities simultaneously., • Hands-on, practical problem-solving approach, comfortable resolving routine issues independently and escalating when appropriate., • Understanding of healthcare operational workflows, including onboarding, training, scheduling, and customer support processes., • Experience using CRM, ticketing, or reporting tools to track customer interactions, issues, and outcomes., • Customer-first mindset with a proactive, solution-oriented approach to driving adoption and satisfaction., • Adaptable and self-directed, comfortable working in a fast-paced, remote-first environment., • Collaborative team player, able to work effectively across commercial, operations, laboratory, and product teams., • Resilient and dependable, able to stay calm and effective in regulated, high-stakes healthcare settings. Benefits At Cyted, we believe people do their best work when they’re supported, trusted, and cared for. We offer a comprehensive and competitive benefits package that reflects our commitment to your wellbeing, development, and long-term success. Financial & Retirement Benefits: • 401(k) Safe Harbor Plan with employer match:, • Dollar-for-dollar match on the first 1%, • 50 cents on the dollar up to 6%, • Automatic enrolment after 2 months, • Equity Participation: Share grants subject to board approval, giving you a stake in our mission and long-term growthHealth & Insurance Coverage:, • Access to the company's medical insurance with company contributions of up to $1000/month, • Access to self-pay vision and dental insurance options, • Life Insurance: 3x your annual base earnings, employer-paid, • Long-Term Disability (LTD): 60% of base salary up to $10,000/month,, • Short-Term Disability (STD): 60% of salary up to $2,500/week for up to 13 weeks, • Employee Assistance Program (EAP): Full access to our EAP platform including courses and resources to support your wellbeingLeave & Time Off:, • 20 vacation days per year, • 8 sick days, • 8 paid holidays, • Parental Leave:, • 6 weeks fully paid primary caregiver leave, • 2 weeks fully paid secondary caregiver leave, • Holiday Purchase Scheme: Buy up to 5 extra vacation days per yearLearning, Development & Culture:, • Annual CPD Allowance: $1,000 per year for professional development activities relevant to your role, • Regular Company Events: Including summer and holiday parties, team socials, and more

This role serves as the gatekeeper between Ticketing Services team members collaborating directly with customers and the Engineering / Product teams to improve both customer relationships and the Nliven product. You thrive in a cross-functional environment, partnering effectively with Customer Exper

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! • Please note if you are based in the San Francisco Bay Area, the expectation is to come into our downtown San Francisco office on a hybrid basis (3 days / week). If you are not located in the Bay Area, we are open to hiring someone remote in the United States. We’re looking for an EPD Technical Solutions Consultant (E-TSC) to help build the technical foundation that powers Zip’s ERP and integration ecosystem. This role focuses on internal technical enablement, template ownership, product partnership, and driving best-in-class standards across all of Zip’s integration workflows. As Zip continues to scale rapidly across enterprise customers like Coinbase, Notion, Canva, Samsara, Snowflake, and Databricks, your impact will be foundational: creating reusable integration assets, improving developer experience, and ensuring every technical solutions consultant in the company can move faster with higher quality. You’ll work deeply with our Engineering, Product, and Design (EPD) teams to design, maintain, and iterate on Zip-owned ERP and integration templates that power scalable, repeatable customer implementations. Your work will directly influence how hundreds of future implementations are delivered, raising the technical bar for both our EPD and customer-facing technical consultant organizations. Own, maintain, and continually improve Zip’s integration templates, ensuring they are consistent, scalable, and aligned with evolving product capabilities. Analyze customer implementations across diverse ERPs to identify reusable patterns and system nuances, converting them into standardized internal assets. Define, document, and champion technical solution consulting best practices, driving consistency and raising technical quality across all TSCs. Leverage your existing ERP or P2P experience to build fluency across additional ERP ecosystems. While you’re not expected to know every system nuance on day one, you will become the subject matter expert on integration architecture, data models, and Zip’s App Studio, building broad fluency across multiple ERP ecosystems. Own and deliver internal quality initiatives that improve template reusability, scalability, and implementation consistency across the TSC function. Collaborate with Engineers, PMs, Designers, and other TSCs to ensure templates stay aligned with product architecture, field insights, and emerging customer needs. 4+ years experience integrating systems with ERP, P2P, Ticketing, CLM, and TPRM systems. Experience using iPaaS tools to configure integrations required. Experience working with XML / REST based endpoints and standard authentication protocols. Past ERP implementation, integration, configuration or administration experience is beneficial but not required. Ability to translate highly technical information for audiences with varying degrees of technical knowledge. Comfortable working with API documentation. Comfortable testing and troubleshooting integration errors. Able to understand customer requirements and document that information quickly, with little oversight A continual learner and open to learning new technologies that Zip may integrate with in the future. Strong communication skills. Extreme attention to detail and pride yourself in being incredibly proactive. Experience working with product and engineering teams. Process-driven with a strong bias toward continuous improvement; you consistently look for opportunities to make systems better than you found them through systematic improvement. The salary range for this role is $130,000 - $170,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

About KariusKarius is a venture-backed life science startup that is transforming the way pathogens and other microbes are observed throughout the body. By unlocking the information present in microbial cell-free DNA, we're helping doctors quickly solve their most challenging cases, providing industry partners with access to the microbial landscape to accelerate biomarker discovery and clinical trials, discover novel microbes, to ultimately reduce patient suffering worldwide. Position SummaryKarius is on a mission to help clinicians do more for their patients by bringing the genomic revolution to infectious disease diagnosis. The Customer Success Representative is responsible for providing top-notch support to all of Karius customers including physicians, laboratory personnel, and hospital administrators as well as providing support to field sales team members. *Ability to work from 7:00 AM to 4:00 PM, Pacific Time, Friday to Saturday. Why Should You Join Us?Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale. Reports to: Manager, Customer Success Location: Redwood City, CA (Hybrid) or Remote (USA) Primary Responsibilities• Provide high-quality support via phone, email, and help tickets for any inbound customer requests• Communicate with laboratory personnel and physicians to obtain necessary information regarding samples processed by Karius and provide status updates• Liaise with the Medical Affairs team for escalations regarding Karius test results• Liaise with production laboratory personnel regarding sample processing and reporting issues• Liaise with Sales and Business Development teams to provide support for customer needs What’s Fun About the Job?Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters. Travel: No travel required. Physical RequirementsSubject to extended periods of sitting and/or standing, vision to monitor, and moderate noise levels. Work is generally performed in an office, lab, or clinical environment. Position Requirements• Bachelor’s or higher degree in Biological Sciences preferred.• 3+ years of customer support/service experience in healthcare or related industry - telephone-based support experience, required• Experience working with hospital laboratories and clinicians preferred.• Experience with ticketing systems (Zendesk) and Salesforce, preferred. Personal Qualifications• Ability to handle customer contacts in a professional and knowledgeable manner.• Ability to work independently.• Excellence in the handling of Personal Health Information (PHI).• Excellent verbal and written communication skills.• Basic Office and G Suite skills. DisclaimerThe above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius. Equal Opportunity EmployerAt Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression, including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at recruiting@kariusdx.com and we will accommodate qualified individuals with disabilities. $20.88 - $31.33 an hour

Mid to Senior Level Sports Associate Our client is an Am law 100 firm seeking a transactional attorney to join the firm’s nationally ranked Sports Practice Group. The role involves working with a diverse client base including professional sports leagues, teams, venues, operators, sponsors and brands, universities, and media companies. The salary range for this position is between $275 to $305k for mid-level and $320k to $375k for senior level. Qualifications • 4-6+ years of experience in sports-related transactions, including drafting and negotiating the following type of agreements: sponsorship, naming rights, multi-media rights, procurement, pouring rights, franchise acquisition and disposition, jersey patch, merchandising, venue development and operations, advertising or promotional, concessionaire and food and beverage, ticketing, team and venue license, joint venture , and media right agreements, as well as suite, club and premium seating licensing., • While the position focuses on sports on transactions in sports and entertainment, it may also include adjacent practices such as real estate, IP, and corporate., • Law firm experience is strongly preferred., • State bar admission in jurisdiction of practice is required., • Excellent academic credentials., • All candidates must be authorized to work in the U.S. About Us Marina Sirras & Associates LLC is a boutique legal recruiting firm committed to connecting exceptional legal talent with top-tier law firms and in-house legal departments nationwide. With decades of experience and a personalized, relationship-driven approach, we take pride in understanding the unique needs of both our clients and candidates. We are a proud member of the National Association of Legal Search Consultants (NALSC) and strictly adhere to the NALSC Code of Ethics. Marina Sirras, our founder, is a former President and Chairperson of the organization, reflecting our longstanding commitment to integrity and professionalism in legal recruiting. To learn more about our team and services, please visit us at _.

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! The Senior Integration Support Analyst role is part of our Product Support group, driving problem solving, product bug escalations, threat intelligence solutions support, and support of our product integrations You’ll be responsible for resolving client inquiries stemming from Recorded Future’s application portal and API, as well as providing guidance on product functionality. At the same time, you’ll be asked to work with our solutions engineering and product developer team in supporting our custom solutions for our customers using our various APIs, and partner integrations. We are also a global company, so the ability to travel to other Recorded Future offices for training is preferred. We have offices in London, England, Gothenburg, Sweden, and Dubai, UAE. We would be happy for this role to be based in any of those offices! What You'll Do: • Experience as a problem-solving expert handling security technology and products., • Experience occasionally mentoring less senior/more junior support groups, and adding centralized knowledge base solutions to assist the overall group in incident resolution, • A strong technical foundation in security and intelligence principles, as well as Saas platforms, • Passion for being out in the field working with both security professionals and business stakeholders to support cyber threat intelligence solutions and services., • The hunger and drive to succeed in a startup environment, • Front and back-end support of the Recorded Future web application interface, and API endpoints, • Support deployments of Recorded Future Threat Intelligence data in customer environments including SIEMs, TIPs, SOAR products, ticketing systems, and incident response tools, • Support productized integration solutions across a variety of enterprise security architectures, applications, and tools., • Manage multiple projects and tasks in a dynamic, fast-paced environment What You'll Bring : • You will have been providing extensive product support to end customers in a SaaS platform, with the ability to diagnose and address challenging application issues. The ability and experience of working independently and proactively is key, • Adequate work experience in information security, Cybersecurity, or Security Operations, • Demonstrated skills speaking technically and effectively with customers, analysts, and developers, • Solid foundation in basic network and internet protocols, • A+ / Network+ / Security+/ HDI-CSR certifications preferred, • Experience working with and supporting SIEMs (Splunk, QRadar, LogRhythm), and other security tools (TIPs, Vulnerability Management, Security Orchestration and Automation), • Experience with REST APIs, Python and JSON is a plus, • Experience utilizing ticket systems and associated workflows (Zendesk and JIRA is a plus), • Ability to work independently and proactively, • Strong problem solving and troubleshooting skills Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients. Want more info? _: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence , & _: What’s happening at Recorded Future _: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field _: History of Recorded Future _: Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at _ Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

Our client, a global market leader, is looking for an Executive Support Specialist. The Executive Support Specialist responsibilities include providing technical on-site and remote support to executive and corporate users. This position will report to the IT Infrastructure Manager Job Responsibilities: -Promptly respond to corporate technology support issues on-site and remotely -Work closely with the escalated IT Support tiers within the organization to provide technical support for executive issues, ensuring assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives -Ensure outstanding incidents and requests are regularly updated to reflect the current status -Maintain confidentially and privacy in all dealings with executives -Ensure that Operational Level and Service Level Objectives are adhered to at all times -Maintain an up-to-date level of knowledge with regards to technology, in particular security policies and company standards -Document actions, alterations, and procedures to ensure an accurate and accessible record of the current state of the system in the Service Now ticketing system -Assist other members of the Executive Support Specialist team or any other IT team when appropriate to complete tasks in the necessary timescale -Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions and to support problem-solving -Manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality, within the context of the objectives supplied by the manager -Communicate the progress of investigations and planned solutions to executive and corporate customers, managing their level of expectation and increasing their understanding of company desktop technology -Liaise with colleagues, utilizing their expertise to solve more complex problems or pass on responsibility to the appropriate support team member -Continuously assess and communicate the possibility for improvement in support practices -The support of mobile devices including iPhone, iPad, iPod, Android, and Windows laptops and desktops -Audio, visual system setup, and support in corporate business environments -Network configuration and problem-solving in Windows, Apple, and Citrix environments (wired and wireless -Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking, and audio/video -Provide onsite support at executives’ home offices as needed concerning network and desktop services -Maintain asset management of end-user devices (mobile, desktops, and laptops) -Any other duties as assigne Job Skills: -Minimum of 1 years experience with executive-level IT support in an enterprise corporate setting in an onsite and remote capacity -Ability to work with little or no supervision from the direct manager -Ability to work in a fast-paced, highly technical environment -Excellent verbal and written communication skills -College degree in Computer Science or related field -Experience working in a team-based collaborative work atmosphere -Willing and able to travel approximately 10-20% of the time -Must be available during the core working hours of the team and occasionally during off-hours to assist with deployments and other emergency items -The ability to deal politely and professionally with customers and/or coworkers -The ability to manage several tasks at once to meet deadlines -The ability to use a computer to communicate, create, and access information _

We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this _ directly. Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation., • The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team., • A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this _ directly.

Requirement Detail's: Job Title: Data Center Technician Location: Weehawken, NJ (Onsite)/ Onsite Job Type: 2 Weeks projects ( Start Date- Immediate Joining 5th Jun 2026) Job Description: We are looking for a Data Center Engineer with experience in handling data center operations, hardware support, and basic network troubleshooting. The candidate will be responsible for supporting servers, cabling, rack & stack activities, and coordinating with remote teams for issue resolution. Key Responsibilities: • Monitor and support daily data center operations, • Perform rack and stack of servers, switches, and other hardware, • Troubleshoot hardware and network-related issues, • Handle cabling, patching, and connectivity checks, • Coordinate with internal teams and vendors during maintenance activities, • Monitor power, cooling, and overall data center health, • Support incident management and troubleshooting activities, • Maintain proper documentation of activities and changes Required Skills: • Basic knowledge of servers, storage, and networking, • Experience with data center operations and hardware troubleshooting, • Knowledge of switches, routers, and cabling, • Familiarity with ticketing/ITSM tools, • Good communication and coordination skills

Hey NYC! We are seeking a hands-on Desktop Support Technician to join a fast-paced onsite IT support team in New York City. This role is ideal for a motivated IT professional with experience supporting macOS and Windows environments, troubleshooting hardware/software issues, and delivering exceptional end-user support in a corporate setting. The position offers exposure to enterprise technologies including MDM tools, networking fundamentals, Microsoft 365, Google Workspace, and collaboration platforms while working closely with internal teams to support daily IT operations and infrastructure initiatives. Candidates who are customer-focused, technically curious, eager to grow their skills, and interested in modern support technologies including AI-driven workflows are encouraged to apply. Job Title: Desktop Support Technician II Location: New York, NY (Onsite Monday–Friday, 8:00 AM – 4:00 PM) Pay Rate: $35/hour Primary Responsibilities: • Troubleshoot and replace laptop and PC hardware, • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support, • Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff, • Set up, maintain and troubleshoot systems and devices, • Participate in IT Support queue which will result in assigning and prioritizing open issues, • Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation, • Troubleshoot issues as 1st and 2nd level support for desktop and enterprise applications, local/network printing, e-mail, connectivity, remote access, and hardware issues, • Perform server and desktop computer updates to safeguard from malicious viruses and malware, • Manage customer issues and requests by creating, tracking and documenting technical solutions, • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks, • Build/deploy new workstations (desktops/laptops), • Install/upgrade hardware and software on Windows workstations, • Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation, • Maintain positive relations through effective customer follow-up Required Skills: • Hands-on, on-site desktop support experience, • Junior-to-intermediate macOS troubleshooting experience, • Basic Windows 11 troubleshooting experience, • Foundational knowledge for server room/network closet build-out, • Understanding of networking concepts and terminology including TCP/IP, DNS, DHCP, and firewalls, • Experience with ticketing systems such as ServiceNow, Jira, or similar platforms preferred, • Basic administration experience with Google Admin and Microsoft 365/O365 Admin is a plus, • Exposure to MDM and directory services such as AirWatch/Workspace ONE, Intune, JamF, and/or Active Directory-related products desired, • Familiarity with collaboration tools including Slack, Microsoft Teams, and Zoom, • Interest in AI tools and motivation to learn and apply them in day-to-day support workflows is a plus Qualifications: • Technical Degree or related work experience Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Job Title : Desktop Support Engineer/ AV Technician Location : NY 55 Thomas,10013 (Onsite) Contract : 24 Months W2 Only- Summary: The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness. Key Responsibilities • Event and Meeting support, • Experience supporting live in-person and broadcast Events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control), • Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech., • Experience supporting C-Suite level executives, working comfortably to provide audio/mic support, • Conferencing & Room Support, • Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies, • Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays., • Perform fleet-wide room certification and readiness checks., • Maintaining Conference Room systems, ensuring Firmware and software currency is updated, • Frequent Conference room testing and functionality checks, • Incident Response, Ticketing & Service Management, • Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira)., • Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure., • Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery. Qualifications Required: • 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support., • Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems., • Must have strong customer-facing skills and be comfortable interacting with C-Suite executives, • Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals., • Strong documentation and communication skills., • Must have an energetic approach and a curious mindset, able to work independently when needed, but also able to work seamlessly in a tightknit team setting in a fast-paced environment

Brale is building the future of programmable finance with compliant, blockchain-native infrastructure. We help businesses launch, scale, and operate digital asset programs with confidence. Customer Success is at the core of how Brale accelerates launches, drives sustainable outcomes, and creates trusted customer value. As Brale’s first Customer Success hire, you won’t just support clients, you’ll shape hey build and benefit from stablecoins from day one. Every launch, onboarding, and proactive solution you deliver will set the standard for how we scale trust in stablecoins and programmable finance. This founding role sits at the intersection of customer experience, technical execution, and growth. You’ll own the journey post-signature, guiding clients from first integration to ongoing value, while building the systems, playbooks, and culture that make Brale’s CS function both responsive and anticipatory. Your work will accelerate time-to-live, drive adoption and retention, ensure compliance, and uncover new opportunities across currencies, chains, and workflows. In short, you’ll turn customer relationships into Brale’s most powerful growth engine and play a central role in building multiple $100M+ ARR business lines. Act as the founding individual contributor. Own onboarding, relationship management, and customer growth while establishing Brale’s Customer Success foundation. Build, evolve, and scale an AI-powered LLM to serve as the front line for Customer Success, ensuring proactive engagement, consistency, and efficiency at scale. Create modern processes for issue management, escalation, and cross-functional resolution, with accountability to clear customer SLAs and business outcomes. Transition into leadership by strategically hiring, onboarding, and coaching team members where human expertise adds the most value via a lean, technology-enabled CS discipline. Serve as the directly responsible individual (DRI) for getting clients live on Brale, thereby owning the journey from signed agreement to first live transaction. Lead end-to-end client onboarding, with a focus on speed, clarity, and customer confidence. Implement systematic processes for ticketing, sandbox/prod setup, and API integration Deliver a frictionless onboarding experience that reduces churn risk Define explicit success metrics for each program (issuance volume, transactions, revenue share, SLAs) Lead QBRs and health reviews to drive adoption, retention, and expansion Identify opportunities to extend programs across chains, currencies, and new workflows Ensure customer programs operate within approved flows of funds and regulatory frameworks Coordinate attestations, reporting cadences, and compliance checkpoints in coordinate with Brale Compliance discipline Provide best practices for API usage, automations, and runbooks Triage and escalate customer issues with clear SLAs Identify and flag recurring issues or patterns across customers, ensuring they are prioritized and resolved working with Product, Engineering, and Operations. Capture structured feedback informing roadmap, process improvement and case studies Establish CS playbooks, dashboards, and customer health scoring models Collaborate cross-functionally with Sales, Product, Eng, Finance, Legal and Compliance Time-to-live ≤ 30 days from signature to first mint Time-to-value ≤ 60 days to first revenue share payout Retention: ≥95% logo retention; ≥120% net revenue retention 100% compliance hygiene and on-time attestations CSAT ≥ 4.7/5 5-7 years of progressive experience in Customer Success or related roles, demonstrating the ability to be both a strong do-er and an effective leader, either as a top individual contributor ready to step into leadership or as an established leader with 2–3+ years managing CS. Blockchain-native or deeply passionate about crypto and payments. Experienced in fintech. Well versed working cross functionally with compliance, legal, risk and finance functions Entrepreneurial mindset: thrives in ambiguity and building from scratch Ability to manage escalations and provide calm leadership in high-stakes moments Multidisciplinary fluency across technical, legal, and operational contexts Strong ability to build and maintain relationships with client leadership Hands-on experience with Intercom, Slack/Telegram support, and/or AI-driven CS tools Available in U.S. time zones with flexible responsiveness to customer needs Founding Customer Success role with direct impact on Brale's trajectory You enjoy learning something new every 9 minutes. Opportunity to build CS systems and culture from the ground up High-growth environment with exposure to cutting-edge blockchain applications Collaborative, ambitious, and mission-driven team

Job DescriptionCompany Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success. Job Description The role of Retail General Manager at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences. What you'll get to do: Create an unforgettable customer experience • Works with the sales team to ensure each customer receives the best experience possible., • Takes ownership of the sales floor and sales team to ensure customer experience is the first priority., • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit., • Forge lasting relationships with customers by contacting them to follow up on purchases, new product and replenishment and invite them to upcoming events., • Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team. Be the business • Motivates sales team and achieve sales goals in a team-based commission environment., • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer., • Leads the team in the completion of projects while keeping the focus on customer experience., • Communicate inventory needs to support the business goal. Leadership/Ownership • Leads the processing of all shipments of product, as well as inventory management., • Works with Regional Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully., • Leads the team in daily maintenance of store including restocking product, maintaining visual merchandising, re-ticketing and cleaning., • Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily., • Under the guidance of the Regional Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.Qualifications Who you are: • Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day., • Must be a leader in punctuality and attendance, adhering to scheduled shifts., • Ability to develop relationships with customers and colleagues., • A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns., • Ability to prioritize multiple tasks in a fast-paced environment., • Ability to quickly learn new procedures and processes., • Strong organizational skills and follow through skills., • Excellent communication and interpersonal skills., • High level of ownership, accountability and initiative., • Eager to develop new skills and responsive to feedback. Additional Information Our investment in you: At Vuori, we’re proud to offer the following to our employees: • Health Insurance, • Savings and Retirement Plan, • Employee Assistance Program, • Generous Vuori Discount & Industry Perks, • Paid Time Off, • Wellness & Fitness benefits Base pay ranges from $94,000-$120,000 annually. Actual base pay offered may vary based on location, skills, experience and qualifications. This position is eligible for additional compensation in the form of a commission estimated to range from $10,000-$15,000, depending on factors including store performance. Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.

Job Description Company Overview Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team! Position Summary As an Assistant Retail Store Manager, you will support the daily operations of the store, working closely with the Retail Store Manager to drive sales, manage staff, and provide exceptional customer service. You will assist in overseeing inventory, merchandising, order fulfillment, store projects, and events, while helping to foster collaborative and positive team environment that reflects our commitment to customer satisfaction. Responsibilities • Assist in managing daily store operations, including opening/closing procedures, employee oversight, and workflow management., • Support the training and development of new and existing employees on company culture, product knowledge, sales techniques, and daily responsibilities. Monitor associate performance and provide coaching to help the team meet individual KPIs., • Assist in managing payroll, schedules, and labor costs, ensuring the store is adequately staffed to meet customer needs and business demands., • Support inventory management, including replenishment, price adjustments, ticketing, and maintaining accurate stock levels. Assist in implementing loss prevention practices and ensuring compliance with company policies., • Help maintain the store’s visual standards and merchandising displays in alignment with company guidelines and overall brand aesthetic., • Assist in analyzing sales trends, tracking key metrics, and supporting initiatives to improve store performance and profitability., • Provide excellent customer service, addressing inquiries, resolving issues, and guiding customers to the appropriate departments as needed., • Assist with the care and maintenance of store items, including koi fish, plants, greenhouses, and outdoor areas, ensuring a clean, safe, and well-presented environment., • Perform any other duties and responsibilities as assigned to support the Retail Store Manager and store operations. Qualifications • 2-4 years of retail experience, preferably in a management or supervisory role - Required, • Experience leading or supporting a team of associates, including coaching and performance management, • Heavy machinery operation experience - A Plus!, • Strong interpersonal and communication skills, both verbal and written, • Ability work in a fast-paced retail environment and manage multiple priorities simultaneously, • Physical requirement involving the exertion of force up to 45 pounds, including standing, lifting, and walking flights of stairs, • High School Diploma, GED or equivalent - Required, • Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed - Required, • Familiarity with ponds, aquariums, aquatic plants or fish - a plus! Position Information Full-Time | $45k - $55k/annual salary Depending on Experience Tuesday - Saturday 10:00am - 5:00pm, Sunday 10:00am - 4:00pm (Days and Hours may vary) Benefits ● 401k and company match ● Dental Insurance ● Medical Insurance ● Vision Insurance ● Employee company discount ● High-growth and promotion opportunities! Powered by JazzHR wcn2BWqSMj

Job Description Our Fin-Tech client is looking for a Customer Service Representative for a contract opportunity in Iselin, NJ! Job Overview: Our client is looking for a motivated professional who can work independently in a fast-paced, customer-centric environment while continually understanding the ever-changing needs of today’s customer. The Customer Service Representative (CSR) supports the Client Services team with day-to-day duties. The CSR may assist with all types of customer-related inquiries which include inbound and outbound calls. This position requires the CSR to resolve escalated customer inquiries while maintaining an exemplary level of service to reflect a pleasant client experience. The ideal candidate will understand how to eloquently speak to our clients via all contact channels (Phone, Email, Live Chat) and is responsible for providing support for all customer relationship management requirements. This may include payment processing, initiating payment due date changes, updating client personal information, and reviewing documentation for processing. What You’ll Do: • Deliver exceptional app and platform support to customers via phone, email, and live chat -Troubleshoot and resolve customer-reported issues related to the iCreditWorks mobile app, web portal, and POS financing platform -Guide customers through account setup, loan applications, payment processing, and self-service features -Accurately log, categorize, and escalate technical bugs or platform issues to internal product and engineering teams using CRM and ticketing tools • Identify and communicate patterns in app-related support tickets to the product team to drive platform improvements, • Navigate and toggle between multiple software systems simultaneously during live customer interactions -Respond to account inquiries including payment processing, ACH/debit transactions, payment due date changes, and personal information updates • Collaborate cross-functionally with product, compliance, and operations teams to resolve complex or escalated cases -Provide written business correspondence for disputes, service requests, and account-related matters • Onboard and train new CSRs on platform workflows, support tools, and service standards, • Stay current on new product features, app updates, and iCreditWorks financing offerings Sent from my iPhone Qualifications: -5+ years of customer service experience in a fintech, SaaS, or financial services environment — prior experience in a SaaS, fintech, or app-based support role is strongly preferred over a traditional call center background -1+ years of hands-on experience working in Zendesk, Salesforce, or a comparable ticketing/CRM platform — required -Experience supporting customers through a mobile app or web-based software product — required -Demonstrated ability to learn and navigate new software platforms quickly -Solid understanding of payment processing, including ACH and debit card transactions • Knowledge of installment loans, consumer financing, or financial services products a strong plus, • Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users, • Strong problem-solving skills with a customer-first mindset, • Proficiency in Microsoft Office and comfort navigating multiple digital tools simultaneously, • Multilingual — Spanish fluency strongly preferred, • 4-year college degree from an accredited institution preferred -Available to work 12–9 PM shift with occasional Saturdays; flexibility as business needs require

Job Description Company Overview Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team! Position Summary As a Retail Store Manager, you will be responsible for the daily operations of the store, including employee management, driving sales, and providing outstanding customer service to our clients. You will play a key role in overseeing the store budget, inventory, merchandising, order fulfillment, projects, and events, while also cultivating a creative and collaborative atmosphere that embodies our dedication to customer success. Responsibilities • Oversee the training process for new employees, focusing on FFP culture, product knowledge, sales techniques, and various associate responsibilities. Ensure that all team members are held accountable for their individual KPIs and objectives., • Develop staff by enhancing their knowledge and offering opportunities for ongoing growth; establish succession plans to prepare associates for future promotions., • Ensure payroll alignment by managing store schedules, overseeing labor costs, and adjusting to business conditions according to weekly, monthly, and quarterly sales. Plan payroll and scheduling based on store traffic to guarantee that the team is adequately staffed to assist customers effectively., • Establish an effective inventory management process by utilizing our POS and company software system. This includes executing essential business directives like price adjustments and ticketing procedures. To ensure loss prevention, focus on training associates, overseeing daily store activities, and ensuring that company policies are adhered to at all times., • Uphold the store's visual standards in alignment with the company's culture and creative vision, ensuring that product displays are consistent with other locations. Take the lead in making decisions regarding visual merchandising strategies, tailored to the layout and specific requirements of the store., • Responsible for maintaining appropriate product levels in both the greenhouse and on the sales floor by strategically planning and managing floor replenishment., • Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable., • Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships. Service multiple customers at a time, multi-task and/or handle projects simultaneously., • Tasked in assisting in the cleaning and upkeep of the koi fish, plants, green houses, store tanks while ensuring the overall property is well-kept at all times. Keep the outdoor area well-maintained as necessary, which includes activities such as leaf blowing, weeding, and planting., • Recognize the appropriate moments to refer a customer to another department within the organization, such as Construction or Service, while ensuring that all relevant information is collected., • Perform any other duties and responsibilities as needed. Qualifications • 3-4 years of experience in Retail Store Management or similar industry - Required, • 3-4 years of experience managing and leading a team of associates - Required, • Heavy machinery operation experience - A Plus!, • Extraordinary interpersonal and communication skills, both verbal and written, • Ability to carry out job responsibilities in a high-volume, fast-paced setting, • Physical requirement involving the exertion of force up to 45 pounds, including standing, lifting, and walking flights of stairs, • High School Diploma, GED or equivalent - Required, • Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed - Required, • Familiarity with ponds, aquariums, aquatic plants or fish - a plus! Position Information Full-Time | Starting at $60,000/annually with growth opportunities Depending on Experience Tuesday - Saturday 10:00am - 5:00pm, Sunday 10:00am - 4:00pm (Days and Hours may vary) Benefits ● 401k and company match ● Dental Insurance ● Medical Insurance ● Vision Insurance ● Employee company discount ● High-growth and promotion opportunities! Powered by JazzHR qzq7LOsGQ4

Job Description ABOUT BATHHOUSE Bathhouse is a home for people to look, feel, and perform their very best. Guests utilize our amenities—thermal pools, saunas, steam rooms—in a sleek, modern, and socially engaging atmosphere. We offer best-in-class massages and scrubs that are protocol-driven treatments delivered by an elite team of practitioners. Anybody with a body can benefit from a Bathhouse service. We focus on functionality over preciousness and recovery over relaxation—the "anti-spa" spa experience. We are industry rebels. Join us. ABOUT BATHHOUSE Bathhouse is a home for people to look, feel, and perform their very best. Guests utilize our amenities—thermal pools, saunas, steam rooms—in a sleek, modern, and socially engaging atmosphere. We offer best-in-class massages and scrubs that are protocol-driven treatments delivered by an elite team of practitioners. Anybody with a body can benefit from a Bathhouse service. We focus on functionality over preciousness and recovery over relaxation—the "anti-spa" spa experience. We are industry rebels. Join us. JOB DESCRIPTION The Facilities Technician is responsible for the maintenance, repair, and upkeep of all equipment and spaces within our facility. This role requires a proactive approach to identifying and resolving issues, ensuring guest satisfaction, and maintaining high standards of operation and aesthetics. RESPONSIBILITIES • Perform inspections of interior and exterior areas, addressing maintenance needs promptly, • Conduct preventative maintenance on various systems, including HVAC, pools, saunas, elevators, and kitchen equipment, • Execute repair and improvement projects efficiently and effectively, • Maintain a clean, safe, and visually appealing environment throughout the facility, • Respond quickly to maintenance requests and communicate repair timelines, • Manage and update the repair ticketing system, • Assist in training other departments on basic equipment upkeep, • Participate in safety procedures, including fire drills and employee safety training, • Manage inventory of maintenance supplies and equipment, • Collaborate with other departments to complete projects and maintain facility standards DESIRED SKILLS • 2-4 years of experience in facility maintenance, preferably in a hotel or similar high-touch environment, • Strong understanding of HVAC systems, electrical work, and carpentry, • Proficiency with hand and power tools, • Detail-oriented with excellent problem-solving skills, • Ability to work independently and proactively without constant supervision, • Strong communication skills and the ability to work effectively with various departments, • Physical ability to lift and carry 50+ lbs and perform essential job functions, • Certifications in Pool Operation, CPR, and First Aid (or willingness to obtain), • Flexible schedule, including weekends and holidays, • This is an hourly position with opportunities for growth, • The role requires a hands-on approach in a fast-paced environment, • Emphasis on quick turnaround and high-quality work COMPENSATION & BENEFITS Job Type: Full-time. 8-hour shifts. Night and weekend availability required. Pay: $30.00 to $35.00 per hour Health Insurance eligible. Free unlimited admission to Bathhouse + 2 monthly plus ones. 50% off services, products, and restaurants.

Manage shared inboxes, action queues, and ticketing workflows while ensuring timely responses and resolution of standard cases Provide first-level support for routine HR-related inquiries from campus HR teams Review active job postings for compliance and quality concerns and coordinate revisions wit

Develop the high growth verticals by identifying and engaging companies operating in e-commerce, online marketplaces, gig economy, ticketing and digital commerce ecosystems. Established network within identity verification, fraud prevention, or risk teams within financial services, eCommerce, market

The Inventory Control Specialist is responsible for the management of the store inventory. The primary duties include receiving packages, merchandise into the store inventory accurately and efficiently on the day in which it arrives, ticketing merchandise and generating packing and shipping transfer

Prevent and resolve altercations among guests. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect ove

The Sales Coordinator will support the Group Sales team in helping to manage group reservations and related operations to ensure that all clients receive an efficient and quality experience in planning and arranging trips to the 9/11 Memorial Museum. Assist with all ticketing requests, including ans

Receive, log, track, and manage all incoming workplace requests through the ticketing system, owning each issue from intake through resolution and ensuring no request is dropped. Act as an expert user of workplace reservations systems (desks, rooms, events) and ticketing platforms, resolving user is

Job DescriptionClient Success Manager — Sunset Location: Dumbo, Brooklyn, New York City, NY (Onsite, 5 days/week) Compensation: $90,000 – $135,000 base + competitive equity Visa Sponsorship: None Experience Level: 2–4+ years Employment Type: Full-Time About Sunset Sunset is a fast-growing legal tech startup helping venture-backed companies shut down gracefully. The company manages dissolutions, legal filings, investor distributions, and operational wind-downs for startups. Sunset has also launched a rapidly growing AI data licensing business involving real workplace datasets for model training. The company has raised $5.5M and is scaling quickly across both its operational and AI data businesses. About the Role Sunset is hiring a Client Success Manager to support founders throughout the full company dissolution lifecycle. This is not a sales or upsell role — success is measured by operational accuracy, responsiveness, and founder confidence during high-stress transitions. The role combines customer success, operations, legal process coordination, and project management responsibilities in a startup environment. What You'll Own • Serve as the primary contact for client communication via phone, email, and tickets, • Manage founders through the full dissolution lifecycle, • Handle operational workflows including IRS 966 filings, investor capital distributions, and account closures, • Onboard clients into the Sunset platform and guide them through processes, • Become an expert in corporate wind-down procedures, • Maintain high CSAT, NPS, and SLA performance, • Collaborate with engineering, GTM, and operations teams, • Contribute feedback to improve internal processes and product workflows, • Create educational and help center documentationRequirements, • 2–4+ years in client success, customer support, operations, or account management, • Strong written and verbal communication skills, • Comfortable interacting with founders, attorneys, investors, and finance professionals, • Highly organized and able to manage 30–40 active client accounts simultaneously, • Strong problem-solving ability and curiosity, • Comfortable operating in ambiguous, high-stakes environments, • Empathetic and emotionally intelligent communication style, • Based in NYC or willing to relocate; comfortable working fully onsite in BrooklynNice to Have, • Startup experience, • Zendesk, Pylon, or ticketing platform experience, • Project management background, • Exposure to legal, tax, or finance operations, • Strong phone communication and relationship management skillsThis Role Is NOT For, • Those who approach the role as sales or upsell oriented, • Large enterprise-only CSM backgrounds without startup exposure, • Candidates with weak interest in the founder support mission, • Those who prefer rigid structure over ambiguity and ownershipLogistics, • Role is fully onsite in Dumbo, Brooklyn — 5 days/week — please only apply if you can commit to this, • Must be based in NYC or willing to relocate, • No visa sponsorship available Shortlisted candidates will be contacted by David Joseph & Co., the recruiting partner managing this search on behalf of Sunset.

Job Description Who We Are EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide. Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley. We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users. Job Description EarthCam is seeking an entry level Customer Service Representative to join our Client Services team. This role serves as a primary point of contact for customers and supports a wide range of inquiries across phone, email, ticketing systems, and other communication channels. The Customer Service Representative is responsible for delivering timely, professional support while ensuring a high level of customer satisfaction and efficient issue resolution. Performance in this role is measured through customer satisfaction, responsiveness, and resolution effectiveness. This position works cross-functionally with technical teams, operations, and internal departments to ensure customers receive accurate information and consistent service. Responsibilities • Answer customer inquiries via phone, email, ticketing systems, and other support channels, • Resolve customer requests professionally and in a timely manner, • Document customer interactions accurately and perform basic troubleshooting when appropriate, • Facilitate “How-To” customer support using internal training resources and knowledge base materials, • Provide customers with product and service information while referencing internal FAQs and documentation, • Support simple change requests and guide customers through self-service solutions when applicable, • Set clear expectations and provide follow-up on unresolved issues during initial interaction, • Escalate complex or unresolved issues to supervisors or specialized departments as needed, • Maintain professionalism and ownership throughout the customer experience lifecycle Requirements Who You Are • Detail-oriented and customer-focused with strong problem-solving instincts, • Comfortable working in a fast-paced environment supporting multiple priorities, • A clear communicator with the ability to explain information to both technical and non-technical audiences, • Patient, professional, and empathetic when assisting customers, • Organized and capable of managing multiple support channels simultaneously, • Collaborative and willing to partner with cross-functional teams to resolve customer needs Qualifications • Prior experience in a customer-facing support role delivering strong customer experiences, • Minimum 1 year of experience in a Customer Service or Call Center environment preferred, • Strong communication skills including listening, responsiveness, and clarity, • Ability to explain technical concepts in accessible language when needed, • Confidence in problem solving and handling time-sensitive customer requests, • Strong organizational skills with the ability to multitask effectively, • Experience documenting customer interactions in ticketing or CRM systems preferred, • Willingness to collaborate across departments to support customer success Benefits What We Offer At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive. Our benefits include: • Pay starting at $45,000 plus performance-based bonuses, • 100% company-paid health insurance (single coverage), • Dental and Vision insurance, • 401(k) plan with generous company matching, • Paid time off plus paid holidays, • Complimentary breakfasts, lunches, and snacks, • Team events, BBQs, and our annual company Olympics We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow. Recruitment Fraud Disclaimer EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here. https://www.earthcam.net/about/careers/recruitmentfraud/

Job Description Customer Success Specialist Who We Are EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide. Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley. We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users. Job Description EarthCam is seeking a Customer Success Specialist to manage and support assigned customer accounts. This role focuses on driving customer satisfaction, product adoption, retention, and growth within existing accounts. The position requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role — it requires initiative, accountability, and consistent customer engagement. Responsibilities • Manage assigned customer accounts from onboarding through renewal, • Conduct proactive outreach via phone, email, and virtual meetings, • Drive product adoption and ensure customers are using key features, • Monitor account health and escalate churn risks early, • Respond to customer inquiries and coordinate issue resolution, • Work closely with Sales, Technical Support, and Product teams, • Maintain accurate CRM documentation and account records, • Follow established processes and meet team KPIs, • Support renewal and expansion conversations, • Participate in ongoing product and process training Requirements Who You Are • A clear and professional communicator who is comfortable leading customer conversations, • Proactive and organized in managing follow-ups and account activity, • Comfortable conducting outreach rather than waiting for inbound requests, • Solutions-oriented and calm when addressing customer concerns, • Detail-oriented and accountable for results, • Able to manage multiple accounts simultaneously, • Team-oriented but capable of working independently Qualifications • 2+ years in Customer Success, Account Management, or a client-facing role, • Experience managing multiple accounts simultaneously, • Strong phone and written communication skills, • Experience working with SaaS platforms preferred, • Comfortable using CRM systems and ticketing tools, • Bachelor’s degree preferred Benefits What We Offer At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive. Our benefits include: • Salary starting at $55,000 annually and performance-based bonuses, • 100% company-paid health insurance (single coverage), • Dental and Vision insurance, • 401(k) plan with generous company matching, • Paid time off plus paid holidays, • Complimentary breakfasts, lunches, and snacks, • Team events, BBQs, and our annual company Olympics We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow. Recruitment Fraud Disclaimer EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here. https://www.earthcam.net/about/careers/recruitmentfraud/

Job DescriptionAbout Us Versana is an industry-backed fintech on a mission to improve the syndicated loan market. By digitally capturing agent banks’ data in real time, Versana provides unprecedented transparency into loan-level details and portfolio positions—bringing efficiency and speed to the entire market. Through our platform, participants can be confident they are accessing the market’s most credible source of deal information. About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and escalations. You will lead the day-to-day customer support function, including monitoring and triaging tickets, resolving client issues within agreed service levels, establishing best practices, tracking and reporting support metrics, and continuously improving the tools and processes that power the team. Key Responsibilities • Build, manage, and mentor the client support team, fostering a culture of excellence and accountability • Define and maintain processes for responding to client requests; coordinate with internal and external teams to drive timely resolution • Serve as the primary escalation point for complex client issues; remove blockers and support the team through resolution • Configure and optimize support tools and systems to ensure efficient team operations, • Proactively monitor the production platform and support queue; analyze support metrics to identify trends and implement improvements • Develop and deliver regular reporting and insights for the management team, • Set team goals and coach the team to meet or exceed service-level targets (response time, resolution time, and quality) • Own and enforce support standards, including response and resolution SLAs and escalation procedures • Triage, categorize, and prioritize client issues to ensure timely routing and resolution, • Partner closely with Versana Product and Technical teams to resolve client issues and drive product and process improvements Must Haves • 3–7 years of experience leading and scaling a customer/client support team, • Experience with ticketing systems, workflows, and SLA-driven support operations, • Knowledge of financial products and markets, or experience in a fintech environment, • Experience supporting a SaaS product in a technical support environment; comfortable with technical terminology and troubleshooting • Comfortable working in a fast-paced startup environment with changing priorities, • Hands-on leader who can balance team management with direct client support work, • Ability to manage multiple priorities and partner effectively with cross-functional stakeholders, • Excellent interpersonal skills and active listening, • Strong verbal and written communication skills, • Client focus and empathy, • Independent self-starter who can execute with minimal supervision, • Proficiency in Microsoft Office Suite Nice to Haves • Understanding of relational databases and experience with SQL queries, • Experience with Zoho, Zendesk, or similar ticketing systems Nice to Haves, • Understanding of relational databases and experience with SQL queries, • Experience with Zoho, Zendesk, or similar ticketing systems We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.