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Position: Service Desk Supervisor Reports To: Service Desk Manager Division: Service Desk FSLA: Exempt Office Designation: Elmwood Park-In Office, Hybrid Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies. You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction. Functional Responsibility and Task Statements Operational Responsibilities • Supervising end-user services and technical support services., • Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone., • Provide consistent training and mentoring to members., • Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns., • Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis., • Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance., • Create, Update, and Improve Documentation to ensure high level of service., • Review Timesheets Weekly, • Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities., • Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes. Leadership and People Responsibilities • Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering, • Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution, • Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally. Technical Responsibility and Task Statements • Administrate and facilitate personnel to hire and retain staff., • Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness., • Establish staff training and development programs related to technical services., • Develop measures and controls to ensure performance standards and goals are achieved., • Develop and maintain Key Performance Indicators (KPIs) around testing performed within team., • Mentor and develop direct reports through personal behaviors., • Ensure to provide customer satisfaction across all technical service offerings. Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc. Travel Requirements: Minimal travel is required for this position. Desired Qualifications and Skills Required • Bachelor's degree in a job-related discipline or equivalent working experience., • Minimum of five years of technical experience., • Must have former technical supervisory experience preferably in a Call Center or similar environment., • Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software., • Ability to: develop and recommend strategic and tactical plans for the delivery of technical services., • Ability to communicate technical/complex information both verbally and in writing., • Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels EEO STATEMENT It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and improvements, as well as web trends; Provid

Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution ti

Job Description We are looking for an experienced Administrative Coordinator to join our team near Saddle Brook, New Jersey. In this role, you will play a crucial part in supporting administrative processes and ensuring compliance with legal and tax requirements. This is a Contract to permanent position, offering the opportunity to grow within our organization while contributing to a dynamic and fast-paced environment in the electronics industry. Responsibilities: • Review and validate vendor change requests and associated legal documentation by consulting with departments such as Royalty Operations, Copyright, Tax, and Label Business Affairs., • Identify and resolve any concerns related to vendor changes, summarize royalty data, and present key information to appropriate stakeholders for approval., • Manage communication and inquiries regarding vendor changes using the company's ticketing system, ensuring timely resolution., • Verify the accuracy of withholding tax codes on vendor master records, ensuring compliance with applicable tax regulations., • Collaborate on workflow enhancements to improve the quality and efficiency of administrative processes., • Proven experience in administrative coordination within a detail-oriented environment., • Strong background in handling legal agreements, contracts, and documentation., • Excellent organizational skills and attention to detail when managing data and documentation., • Proficiency in managing inbound calls and addressing inquiries effectively., • Familiarity with tax regulations and compliance processes., • Ability to work collaboratively across departments to achieve objectives., • Experience with ticketing systems is a plus.

Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce manage

Job DescriptionAbout Thea Energy: Thea Energy is leveraging recent breakthroughs in stellarator physics and engineering to create a faster and simpler approach to commercializing fusion energy. The company is reinventing the stellarator using computer-controlled arrays of planar coils thereby replacing the intricate, complex modular magnets required in all other stellarator architectures. Thea Energy is on a mission to create a limitless source of zero emission energy for a sustainable future. Position Overview:We are seeking a highly motivated IT Systems Support Engineer to be based at our New Jersey headquarters. As our second IT hire, you will be a key bridge between hands-on user support and deep-tier systems engineering, reporting directly to and collaborating closely with Thea Energy’s Director - IT across all things infrastructure, security, and support. This is a high-impact, high-ownership role for someone who enjoys building robust systems from the ground up. You'll ensure our scientists, engineers, and executives have a frictionless path to the tools they need - with a leading role in shaping how the Company’s digital foundation is built.Key Responsibility Areas:This role spans both strategic and operational IT, from supporting our scientists and engineers day-to-day to building the systems and automation that scale with the Company. • Own day-to-day IT operations as a primary point of contact for user support, while continuously building and improving the underlying infrastructure., • Design and deploy automated workflows to ensure smooth employee onboarding, offboarding, and lifecycle transitions., • Manage physical and virtual server environments, ensuring high availability, consistent patching, and strong security practices., • Optimize cloud environments, manage identity and access, and maintain a strong security posture across the organization., • Maintain office and lab network infrastructure - including VPNs, firewalls, switches, and Wi-Fi - ensuring reliable, low-latency connectivity., • Build and maintain a thorough knowledge base: clear documentation and infrastructure diagrams that the whole team can rely on., • Manage hardware and software lifecycles, including inventory, procurement, and vendor relationships., • Administer and maintain our MDM environment: managing device enrollment, compliance policies, and configuration profiles across Windows and macOS., • Implement and uphold security best practices to protect mission-critical intellectual property and research data., • Proactively identify and reduce technical debt through automation and process improvement.Ideal Experience & Skillsets:, • 5+ years of experience in systems engineering and desktop support across Windows and macOS., • Proficiency in PowerShell, Python, or similar scripting/automation tools., • Experience managing network infrastructure, including firewalls, switches, and access points., • Hands-on experience with at least one major cloud platform (Azure, GCP, AWS, or Google Workspace/O365)., • Experience with modern IT ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk) and structured support workflows., • Strong documentation skills - able to translate complex systems into clear diagrams and written guides., • Excellent communication skills - comfortable explaining technical issues to both engineers and non-technical stakeholders., • A collaborative, low-ego approach: equally comfortable supporting a user with a hardware issue and leading a server migration., • Ability to thrive in a fast-moving, high-growth environment where priorities can shift quickly., • Experience across multiple cloud platforms (Azure, GCP, AWS, Google Workspace/O365)., • Background working in a startup, research, or scientific/engineering environment., • Familiarity with compliance frameworks or security standards (SOC 2, NIST, etc.)., • Experience with email security platforms (e.g. Barracuda, Proofpoint, Mimecast)., • Familiarity with Security Awareness Training tools (e.g. NINJIO, KnowBe4, Proofpoint).Company Benefits:, • Salary range $85,000-$145,000, • Comprehensive health benefits (e.g. medical/dental/vision), • Employee equity stock options

Job DescriptionTITLE: HELPDESK TECHNICIANLOCATION: HACKENSACK, NJ Seeking a Help Desk Technician for our client’s Hackensack, New Jersey office. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m.JOB SUMMARY:The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environmentREQUIREMENTS: • Candidates should have experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and Word), and iManage (strongly preferred)., • Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly., • Periodic travel to other Firm offices is required, along with additional travel for office buildouts and expansions., • The position also requires flexibility to provide occasional shift coverage or extended hours when needed., • A law firm or professional services background is preferred., • An associate’s or bachelor’s degree in information systems or a related field, or equivalent work experience, is also preferred.

Job DescriptionTITLE: HELP DESK TECHNICIANLOCATION: HACKENSACK, NJSCHEDULE: M-F (9:30AM-5:30PM) Job Summary: Seeking a Help Desk Technician to complete our client’s four-person Helpdesk team. The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environment. Requirements: • Significant experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and Word),, • I Manage experience (strongly preferred), • Ticketing system experience, • A law firm or professional services background is preferred., • An associate’s or bachelor’s degree in information systems or a related field, or equivalent work experience, is also preferred., • Periodic travel to other Firm offices is required by a team member every few months, along with a couple of additional trips each year by some team members for office buildouts and expansions., • Flexibility to provide occasional shift coverage or extended hours to cover planned and unplanned PTO.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Roseland, NJ

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description Hackensack, New Jersey, United States 75000.00 USD - 95000.00 USD Our client, a top regional law firm, is seeking a Help Desk Technician for its Hackensack, New Jersey office. This is a full-time, onsite position, Monday through Friday, 9:30 a.m. 5:30 p.m. The Help Desk Technician will provide hands-on technical support for hardware, software, and mobile devices, assist with Teams and Zoom video conferences, maintain equipment inventory, and document all support activities in the firms ticketing system. Key Qualifications: * Proficiency with Microsoft Windows 11 and Microsoft 365 (particularly Outlook and Word) * Experience with iManage strongly preferred * Excellent written and verbal communication skills * Strong interpersonal skills and the ability to work independently or as part of a team * Exceptional attention to detail and documentation discipline The role requires flexibility for occasional extended hours or shift coverage, as well as periodic travel to other firm offices for support, buildouts, and expansions. Prior experience in a law firm or professional services environment is preferred. A degree in Information Systems or a related field, or equivalent work experience, is also preferred. Powered by JazzHR R4amBp7jWT

Job Description Company Overview Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team! Position Summary As a Retail Store Manager, you will be responsible for the daily operations of the store, including employee management, driving sales, and providing outstanding customer service to our clients. You will play a key role in overseeing the store budget, inventory, merchandising, order fulfillment, projects, and events, while also cultivating a creative and collaborative atmosphere that embodies our dedication to customer success. Responsibilities • Oversee the training process for new employees, focusing on FFP culture, product knowledge, sales techniques, and various associate responsibilities. Ensure that all team members are held accountable for their individual KPIs and objectives., • Develop staff by enhancing their knowledge and offering opportunities for ongoing growth; establish succession plans to prepare associates for future promotions., • Ensure payroll alignment by managing store schedules, overseeing labor costs, and adjusting to business conditions according to weekly, monthly, and quarterly sales. Plan payroll and scheduling based on store traffic to guarantee that the team is adequately staffed to assist customers effectively., • Establish an effective inventory management process by utilizing our POS and company software system. This includes executing essential business directives like price adjustments and ticketing procedures. To ensure loss prevention, focus on training associates, overseeing daily store activities, and ensuring that company policies are adhered to at all times., • Uphold the store's visual standards in alignment with the company's culture and creative vision, ensuring that product displays are consistent with other locations. Take the lead in making decisions regarding visual merchandising strategies, tailored to the layout and specific requirements of the store., • Responsible for maintaining appropriate product levels in both the greenhouse and on the sales floor by strategically planning and managing floor replenishment., • Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable., • Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships. Service multiple customers at a time, multi-task and/or handle projects simultaneously., • Tasked in assisting in the cleaning and upkeep of the koi fish, plants, green houses, store tanks while ensuring the overall property is well-kept at all times. Keep the outdoor area well-maintained as necessary, which includes activities such as leaf blowing, weeding, and planting., • Recognize the appropriate moments to refer a customer to another department within the organization, such as Construction or Service, while ensuring that all relevant information is collected., • 3-4 years of experience in Retail Store Management or similar industry - Required, • 3-4 years of experience managing and leading a team of associates - Required, • Heavy machinery operation experience - A Plus!, • Extraordinary interpersonal and communication skills, both verbal and written, • Ability to carry out job responsibilities in a high-volume, fast-paced setting, • Physical requirement involving the exertion of force up to 45 pounds, including standing, lifting, and walking flights of stairs, • High School Diploma, GED or equivalent - Required, • Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed - Required, • Familiarity with ponds, aquariums, aquatic plants or fish - a plus! Position Information Full-Time | Starting at $60,000/annually with growth opportunities Depending on Experience Tuesday - Saturday 10:00am - 5:00pm, Sunday 10:00am - 4:00pm (Days and Hours may vary) Benefits ● 401k and company match ● Dental Insurance ● Medical Insurance ● Vision Insurance ● Employee company discount ● High-growth and promotion opportunities! Powered by JazzHR qzq7LOsGQ4

Job Description Desktop Support Specialist 100% onsite Fairfield, NJ $60K-$65K Summary We are seeking a Reliable and customer-focused Technology Support Specialist to provide day-to-day technical assistance to our employees. The ideal candidate will have a strong working knowledge of computer systems, hardware, software, and network connectivity. This role is primarily focused on supporting users at our site and ensuring minimal downtime for IT-related issues. Responsibilities • Provide technical support for end users in-person and remotely., • Troubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, Phones, scanners, etc.). Install, configure, and maintain desktop and laptop systems, including operating systems and business applications. Support mobile device setup and management (smartphones, tablets, etc.)., • Manage user accounts and permissions in Active Directory, Microsoft 365, or other enterprise systems., • Assist with onboarding and offboarding processes (setting up new users, reclaiming and reconfiguring hardware). Escalate complex issues to appropriate internal IT teams or vendors as needed., • Maintain accurate documentation of support requests, resolutions, assets, and configurations., • Ensure compliance with IT policies and procedures, including security standards and software licensing. Participate in regular system updates, backups, and patching processes., • Provide support for meeting room technologies, including video conferencing tools. Work closely with software and IT group, • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 1–3 years of experience in a desktop support or IT helpdesk roles with increasing levels of responsibility., • Solid understanding of Window environments., • Familiarity with Microsoft 365, Teams, Outlook, and related tools. Strong troubleshooting and problem-solving skills., • Excellent communication and interpersonal skills., • Ability to manage time effectively and work independently with minimal supervision. Physical ability to lift and move computer equipment as needed., • Experience with ticketing system., • Certifications such as CompTIA A+, Network+, or Microsoft certifications (Preferred), • Experience supporting VOIP systems or basic server/network troubleshooting. Proven ability to prioritize and manage multiple tasks in a fast-paced environment.Company DescriptionWe are a FANTASTIC Woman owned company been in business for 40+ years!We are a FANTASTIC Woman owned company been in business for 40+ years!

Job Description JOB SUMMARY Our team is dedicated to ensuring our Clients' satisfaction remains our top priority. The role of the Senior Helpdesk Engineer is crucial in achieving this objective. This individual is responsible for handling escalated support requests within the Service Delivery Team, addressing issues that the Junior Helpdesk Technician may find challenging. The Senior Helpdesk Engineer collaborates with the Service Delivery Manager for guidance and support when necessary. RESPONSIBILITIES & TASKS Customer Service • Address and resolve escalated Helpdesk Tickets promptly., • Strive to provide Clients with a positive, efficient, and supportive experience., • Offer advanced remote troubleshooting assistance to Clients., • Utilize our Ticketing System to manage and resolve Helpdesk Tickets and Service Requests., • Maintain thorough records of all work within our Ticketing System., • Ensure the proper maintenance of Client Documentation., • Separate tickets with multiple issues into individual tickets., • Review the RMM dashboard and implement remedial actions as per our established processes., • Escalate tickets requiring Service Delivery Manager support., • Keep Clients informed of the status of their tickets at each stage and notify them of any changes or outages related to their issue., • Submit Timesheets & Expense reports as outlined in SOPs., • Mentor Junior Service Team Members., • Adhere to the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher., • Follow Standard Operating Procedures (SOPs) for daily and weekly recurring tasks., • Comply with all security procedures and remain vigilant for security issues., • Identify opportunities for improvement and provide constructive suggestions for change., • Contribute effectively to the process of innovative change. Desired • Strong problem-solving abilities., • Excellent communication skills, emphasizing active listening., • Advanced knowledge of support tools, techniques, and technology used for service provision., • Proficiency in operating systems, business applications, printing systems, and network systems., • Advanced diagnostic skills for technical issues related to end-user hardware, software, and network devices., • Extensive experience and knowledge of working with the Microsoft 365 Platform., • Proficient in quick and accurate typing while engaging in phone conversations., • Passion for delivering exceptional Client Experiences., • Advanced understanding of IT Applications, Software, and Hardware., • Ability to communicate effectively in both technical and layman's terms., • Strong motivation to excel in a fast-paced IT environment., • Experience with Ticketing systems, RMM Tools, and PSA software., • Experience providing remote support., • Handling of Technical Service Tickets., • Professional IT Certifications such as Microsoft MCP, MCSA, or MCSE, ITIL, ITSM, etc., • Client Experience Certifications such as Helpdesk Habits, etc. For individuals seeking career advancement, the Senior Helpdesk Engineer role naturally leads to positions such as Service Delivery Manager or CTO. Company DescriptionAbout J. Harte Associates LLC J. Harte Associates LLC is a growing Managed Services Provider (MSP) based in Southern New Jersey, focused on helping businesses run smarter, safer, and more efficiently through technology. We believe great IT starts with great people. Our culture is built on: Clear and honest communication A commitment to continuous learning Supporting one another to improve every day Our team works closely with clients to solve real business problems—not just technical ones. From cybersecurity to cloud solutions, we act as trusted advisors, not just service providers. If you're looking to be part of a team where your ideas matter, your growth is supported, and your work has real impact, J. Harte Associates is the place for you.About J. Harte Associates LLC\r\nJ. Harte Associates LLC is a growing Managed Services Provider (MSP) based in Southern New Jersey, focused on helping businesses run smarter, safer, and more efficiently through technology.\r\n\r\nWe believe great IT starts with great people. Our culture is built on:\r\n\r\nClear and honest communication\r\n\r\nA commitment to continuous learning\r\n\r\nSupporting one another to improve every day\r\n\r\nOur team works closely with clients to solve real business problems—not just technical ones. From cybersecurity to cloud solutions, we act as trusted advisors, not just service providers.\r\n\r\nIf you're looking to be part of a team where your ideas matter, your growth is supported, and your work has real impact, J. Harte Associates is the place for you.

Job Description Purpose of Role: We are seeking a skilled IT Application & Systems Support (Level III) professional to join our law firm in Roseland, NJ. This role is designed for an experienced support technician who combines hands-on technical troubleshooting with systems administration responsibilities. The ideal candidate is a team player who enjoys working directly with employees, onboarding new technologies, and augmenting department workflows to increase productivity. This role will support the firm’s technology stack across applications, infrastructure, identity management, networking, and endpoint systems, ensuring stability, security, and efficiency across all offices and remote environments. Responsibilities: • Provide exceptional technical support via phone, email, and in-person assistance to employees., • Troubleshoot complex hardware, software, and application issues using diagnostic methodologies., • Deliver remote and on-site assistance to users to enhance productivity., • Conduct computer setup, imaging, and configuration for new hires., • Support business applications used by legal teams including Microsoft 365 and document management systems., • Administer Active Directory and Azure AD / Entra ID including group policies., • Manage user accounts, permissions, and role-based access controls., • Support Microsoft 365 administration including Exchange Online, Teams, SharePoint, and OneDrive., • Troubleshoot network issues including DNS, DHCP, VPN, and wireless networking., • Support and maintain print servers and enterprise printing environments., • Manage patch deployment across the firm’s fleet of desktops, laptops, and mobile devices., • Maintain IT documentation and configurations., • Track support requests through the ticketing system and ensure SLA compliance., • Coordinate with vendors for escalation and issue resolution., • Audit and augment departmental workflows via automation and new technologies., • Assist with system upgrades, infrastructure improvements, and new technology deployments., • Support implementation of security best practices and vulnerability remediation., • Travel to external locations as necessary to provide on-site support., • Be available for on-call support during nights, weekends, and holidays as needed. Qualifications: • Bachelor’s degree in IT, Computer Science, or related field preferred., • Industry certification such as Network+, Security+, Microsoft SC-200, MD-102, and CCNA preferred, • 3+ years of experience in IT support, systems administration, or infrastructure support., • Strong knowledge of Windows environments, Active Directory, and Microsoft 365 administration., • Proficiency in Microsoft 365 collaboration tools., • Experience supporting network infrastructure including TCP/IP, DNS, DHCP, VPN, and wireless., • Experience managing endpoint fleets and patch management systems., • Experience managing print servers and enterprise printing environments., • Experience with scripting or automation tools such as PowerShell or Python., • Understanding of identity management, endpoint protection, and security practices., • Strong troubleshooting and analytical skills., • Excellent communication skills and ability to support non-technical users. Compensation & Benefits: This position offers a salary range of $60,000 - $75,000 annually, commensurate with experience and qualifications. Final compensation will be determined based on factors such as experience, skills, and qualifications. Support staff may also be eligible for discretionary year-end bonuses and a merit-based increase. Our comprehensive benefits package includes medical, dental, vision, life and disability insurance, a 401 (k) retirement plan, paid time off, and access to additional voluntary programs. The posted salary range reflects the base pay range for this position.

Job Description Our client, a top regional law firm, is seeking a Help Desk Technician for its Hackensack, New Jersey office. This is a full-time, onsite position, Monday through Friday, 9:30 a.m. 5:30 p.m. The Help Desk Technician will provide hands-on technical support for hardware, software, and mobile devices, assist with Teams and Zoom video conferences, maintain equipment inventory, and document all support activities in the firms ticketing system. Key Qualifications: • Proficiency with Microsoft Windows 11 and Microsoft 365 (particularly Outlook and Word), • Experience with iManage strongly preferred, • Excellent written and verbal communication skills, • Strong interpersonal skills and the ability to work independently or as part of a team

Job Description Company Overview Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team! Position Summary As an Assistant Retail Store Manager, you will support the daily operations of the store, working closely with the Retail Store Manager to drive sales, manage staff, and provide exceptional customer service. You will assist in overseeing inventory, merchandising, order fulfillment, store projects, and events, while helping to foster collaborative and positive team environment that reflects our commitment to customer satisfaction. Responsibilities • Assist in managing daily store operations, including opening/closing procedures, employee oversight, and workflow management., • Support the training and development of new and existing employees on company culture, product knowledge, sales techniques, and daily responsibilities. Monitor associate performance and provide coaching to help the team meet individual KPIs., • Assist in managing payroll, schedules, and labor costs, ensuring the store is adequately staffed to meet customer needs and business demands., • Support inventory management, including replenishment, price adjustments, ticketing, and maintaining accurate stock levels. Assist in implementing loss prevention practices and ensuring compliance with company policies., • Help maintain the store’s visual standards and merchandising displays in alignment with company guidelines and overall brand aesthetic., • Assist in analyzing sales trends, tracking key metrics, and supporting initiatives to improve store performance and profitability., • Provide excellent customer service, addressing inquiries, resolving issues, and guiding customers to the appropriate departments as needed., • Assist with the care and maintenance of store items, including koi fish, plants, greenhouses, and outdoor areas, ensuring a clean, safe, and well-presented environment., • 2-4 years of retail experience, preferably in a management or supervisory role - Required, • Experience leading or supporting a team of associates, including coaching and performance management, • Heavy machinery operation experience - A Plus!, • Strong interpersonal and communication skills, both verbal and written, • Ability work in a fast-paced retail environment and manage multiple priorities simultaneously, • Physical requirement involving the exertion of force up to 45 pounds, including standing, lifting, and walking flights of stairs, • High School Diploma, GED or equivalent - Required, • Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed - Required Benefits ● 401k and company match ● Dental Insurance ● Medical Insurance ● Vision Insurance ● Employee company discount ● High-growth and promotion opportunities! Powered by JazzHR wcn2BWqSMj

Job Description Application & Systems Support Engineer (Level III) Location: Roseland, NJ (Onsite) Type: Full-Time Compensation: $65,000 – $75,000 base + bonus potential The Opportunity We are partnering with a well-established, growth-oriented law firm seeking an experienced Application & Systems Support Engineer (Level III) to join their IT team in Roseland, NJ. This is a high-impact role designed for a hands-on technical professional who thrives at the intersection of end-user support and systems administration. You will play a critical role in ensuring the stability, security, and performance of the firm's technology environment while directly supporting internal users across multiple offices and remote settings. This position is ideal for someone who enjoys solving complex technical issues, improving workflows, and helping teams operate more efficiently through technology. What You'll Do • Provide high-quality technical support via phone, email, and in-person interactions, • Troubleshoot complex hardware, software, and application issues using structured diagnostic approaches, • Deliver both remote and on-site support to end users across the organization, • Set up, image, and configure systems for new hires and internal teams, • Support key business applications, including Microsoft 365 and legal document management systems, • Administer Active Directory and Azure AD (Entra ID), including group policy management, • Manage user accounts, permissions, and role-based access controls, • Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive), • Troubleshoot network-related issues (DNS, DHCP, VPN, wireless connectivity), • Support and maintain print servers and enterprise printing environments, • Manage endpoint devices, including patch deployment and system updates, • Maintain and improve IT documentation and system configurations, • Track and resolve support requests through a ticketing system while meeting SLA expectations, • Coordinate with external vendors for escalations and issue resolution, • Identify opportunities to improve workflows through automation and new technologies, • Assist with system upgrades, infrastructure improvements, and new technology rollouts, • Support security initiatives, including vulnerability remediation and best practices implementation, • Travel to other office locations as needed for on-site support, • 3+ years of experience in IT support, systems administration, or infrastructure support, • Strong experience with Windows environments, Active Directory, and Microsoft 365, • Hands-on experience administering Microsoft 365 collaboration tools, • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless), • Experience managing endpoint devices and patch management systems, • Familiarity with enterprise printing environments and print server management, • Experience with scripting or automation (PowerShell, Python, or similar), • Understanding of identity management, endpoint security, and IT best practices, • Strong troubleshooting and analytical skills, • Bachelor's degree in IT, Computer Science, or related field, • Base salary: $65,000 – $75,000 (based on experience and qualifications), • Discretionary year-end bonus, • Medical, dental, and vision insurance, • Life and disability coverage, • 401(k) retirement plan, • Paid time off, • Blend of hands-on support and systems administration, • High visibility across the organization, • Opportunity to improve workflows and implement new technologies

Job Description WMS Systems Support Lead Newark, NJ $100,000 - $150,000 Description / Position Overview This role owns the performance, reliability, and execution standards of the WMS (Warehouse Management System) support function. The WMS Systems Support Lead ensures that all system-related issues are handled with clear ownership, structured escalation, and consistent follow-through. This role exists to reduce operational disruption, improve system reliability, and ensure warehouse and logistics teams can execute without delays caused by system issues. This is a high-accountability role operating on a daily execution cadence where issues must be identified, escalated, and resolved quickly to maintain operational continuity. Responsibilities Team Leadership & Accountability • Lead and manage WMS support team members, ensuring ticket quality and resolution ownership, • Establish and enforce standards for follow-through, documentation, and communication, • Conduct regular performance check-ins and elevate team capability, • Drive accountability for outcomes, not activity Support Quality & Escalation Management • Own ticket quality, including clarity of issue definition, resolution, and documentation, • Ensure escalations are structured, tracked, and resolved without delays, • Reduce ticket reopen rates and unnecessary escalations to engineering Process Improvement & System Reliability • Identify recurring issues and drive root cause resolution to reduce repeat failures, • Improve support workflows and operational processes tied to WMS performance, • Partner with engineering and product teams to address systemic issues Cross-Functional Coordination • Act as escalation point for high-impact system or operational issues, • Coordinate with warehouse operations, IT, and product teams to resolve issues quickly, • Ensure alignment between system performance and operational requirements Stakeholder Communication • Maintain clear, proactive communication with internal stakeholders on system performance and risks, • Provide structured updates during high-impact incidents, • Set and manage expectations when timelines shift or issues escalate Success in This Role • Improved WMS system reliability with fewer operational disruptions, • Reduced ticket reopen rates and stronger first-time resolution quality, • Faster issue resolution with clear ownership and escalation paths, • Increased trust from operations teams in system support and communication, • Fewer recurring issues through proactive root cause resolution Requirements • Experience supporting WMS, ERP, or operational systems in a production or warehouse environment, • Prior experience leading or mentoring technical support or systems teams, • Strong structured problem-solving and issue triage capability, • Ability to coordinate across operations, IT, and product teams, • Strong communication skills in high-pressure, time-sensitive environments, • Experience working with ticketing systems and support workflows, • Ability to operate in a fast-paced, execution-focused environment Must-Have Capabilities • Hands-on experience with WMS or similar operational systems, • Strong ownership mindset with ability to drive issues to resolution, • Experience managing escalations and enforcing follow-through, • Ability to identify root causes and reduce repeat system issues Final Invitation to Apply If you are a structured, execution-driven leader who thrives in operational environments where system reliability, accountability, and cross-functional coordination are critical, this role offers the opportunity to own and improve a high-impact support function. Email Resume: Apply Online: Refer a friend, get up to $1000!

Job Description At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. Job Description: As a Maintenance Technician II, you will work with the maintenance team to maintain and repair conveyance, automation and facilities equipment to support operations uptime and improve reliability of our systems. Shift: Sunday to Wednesday or Wednesday to Saturday - 9:00pm to 7:30am You will... • Maintain compliance with all safety, food safety, and security standards., • Perform preventive maintenance and routine inspections on assigned conveyors, automation, robotics and ancillary equipment as needed., • Perform routine troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or more senior technicians as needed for additional troubleshooting., • Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate., • Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment., • Assist and/or perform root cause analysis of major downtime events., • 2-4 years of experience with conveyor, automation, robotics, and/or refrigeration repair and maintenance including mechanical and electrical operations., • Intermediate understanding of machinery and equipment., • Basic computer skills., • Ability to read and understand basic schematics., • Ability to travel as necessary (up to 5%) for business purposes., • High School diploma or equivalent., • Excellent follow through, judgment, and common sense. "Make it happen" attitude., • Mechatronics associates or equivalent preferred., • Competitive hourly rate, 401K company match that vests immediately upon participation, • Generous PTO and additional sick leave, • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment, • Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_), • Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+ At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities. We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form. To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn. HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Job Description At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. As a Controls Systems Technician, you will work with the maintenance team to maintain and repair conveyance, automation and facilities equipment to support operations uptime and improve reliability of our systems. This role is the resident expert in controls, PLCs, communication protocols, and automation. Shift: Sunday to Wednesday - 9:00pm to 7:30am You will... • Maintain compliance with all safety, food safety, and security standards. ● Perform preventive maintenance and routine inspections on assigned automation, robotics and control panels., • Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting., • Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate., • Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in automation, controls and robotics., • Lead root cause analysis of major downtime events., • Act as a network resource for technical issues and lead network-wide root cause analysis., • Develop maintenance personnel knowledge on intermediate to advanced automation, controls and robotics., • Partner with engineering on commissioning of new controls systems., • Audit vendor work to provide feedback to leadership on quality of work and SLA performance., • 4 - 6 years of experience with conveyor, automation, robotics, PLC troubleshooting/programming, communications protocols (Profi, DeviceNet, Ethernet TCP/IP etc.)., • Advanced understanding of PLCs and automated processes., • Advanced computer skills., • Ability to read and understand drawings, schematics and diagrams. ● In depth experience working with PLCs, HMIs, VFDs etc. to include programming, troubleshooting, repair and maintenance., • Ability to travel as necessary (up to 10%) for business purposes., • High School diploma or equivalent., • Excellent follow through, judgment, and common sense. "Make it happen" attitude., • Competitive hourly rate, 401K company match that vests immediately upon participation, • Generous PTO and additional sick leave, • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment, • Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_), • Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+ At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities. We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form. To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn. HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Job Description At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. Job Description: This is considered a senior level technician role. As a Maintenance Technician III, you will work with the maintenance team to maintain and repair conveyance, automation and facilities equipment to support operations uptime and improve reliability of our systems. Shift: Wednesday to Saturday - 11:00am to 9:30pm You will... • Maintain compliance with all safety, food safety, and security standards., • Perform preventive maintenance and routine inspections on assigned conveyors, automation, robotics and ancillary equipment as needed., • Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting., • Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate., • Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment., • Lead root cause analysis of major downtime events., • Act as a network resource for technical issues and participate in network-wide root cause analysis., • Develop maintenance personnel knowledge on intermediate to advanced mechanical, electrical, and refrigeration., • 3-5 years of experience with conveyor, automation, robotics, and/or refrigeration repair and maintenance including mechanical and electrical operations., • Advanced understanding of machinery and equipment., • Basic computer skills., • Ability to read and understand basic schematics., • Ability to travel as necessary (up to 5%) for business purposes., • High School diploma or equivalent., • Excellent follow through, judgment, and common sense. "Make it happen" attitude., • Mechatronics associates or equivalent preferred., • Competitive hourly rate, 401K company match that vests immediately upon participation, • Generous PTO and additional sick leave, • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment, • Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_), • Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+ At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities. We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form. To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn. HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Job DescriptionCompany Description About KIPP TEAM and Family KIPP TEAM & Family is our network office that includes support teams - such as Leadership Development, Recruitment, Advocacy, Facilities, Finance, HR and more - dedicated to empowering our schools and ensuring the success of KIPP students throughout New Jersey and Miami. Our schools are part of the nationally recognized “Knowledge Is Power Program” network of free, open-enrollment, college-preparatory public schools dedicated to preparing students for success in college and in life. The first KIPP New Jersey school opened in Newark in 2002 and since then our school network has expanded to educate 8,684 students in grades K-12. By 2027, KIPP New Jersey will provide a world-class education to over 10,300 students across Newark, Paterson, and Camden. To learn more, visit . In 2018, we grew our KIPP community in response to a need for high-quality school options for students in Greater Miami’s Urban Core communities. That led to the creation of KIPP Miami, which currently educates more than 1,200 students in 2 schools, with plans to reach 5,800 students by 2026. By offering highly effective educators with strong bonds to families, more time in school learning, services that support a variety of student needs, and a culture focused on achievement, our students in New Jersey and Miami are on the path to and through college, career, and choice-filled lives. Job Description Here's what you need to know: KIPP Team & Family Schools seeks a Data Systems & Support Analyst to serve as the operational backbone of our Data team, supporting 20+ schools as we grow to over 15,000 students across New Jersey and Miami. In this role, you’ll keep our core systems running smoothly while solving problems across student information systems (PowerSchool, Focus, DeansList), instructional technology platforms (Clever), and a wide range of reporting and operational needs. This is a high-impact role for someone who enjoys working with data, troubleshooting complex systems, and taking on new projects as our technology and data infrastructure continue to evolve. Here's what you'll be doing: SIS Operations & Support (35%) • Serve as primary Tier 1-2 support for student information systems across all regions and multiple platforms (PowerSchool, Focus, DeansList), • Resolve daily tickets (login issues, configuration issues, grade audits, custom configurations) and lead rtouine protocols like report card cycles, school scheduling and executing start-of-year and end-of-year system processes, • Serve as administrator for rostering and app integration platforms in Clever, and work closely with the Teaching & Learning team to coordinate successful configurations, troubleshooting integrations between SIS and instructional tools, • Ensure all platforms are ready for the first day of school, • Serve as the central support gatekeeper for the Data team: monitor, triage, and route all incoming requests via Zendesk and project intake protocols., • Handle Tier 1 support across survey platforms, performance management tools, recruitment data, and data dashboards., • Support data compliance reporting across KIPP Foundation, state reporting, federal submissions (CRDC, CSGF), grants compliance, and state testing coordination., • Create and maintain knowledge base articles and help guides for support and business processes, • Identify patterns in support requests and propose scalable solutions - macros, templates, self-service resources, AI chatbots., • Innovate with AI-assisted support initiatives.Qualifications Must Haves: • Systems experience: Hands-on experience managing or administering student information systems in a K-12 environment. Experience with PowerSchool, Focus, and/or DeansList highly preferred., • Instructional tech platforms: Working knowledge of rostering and integration platforms, and familiarity with common instructional tools and SIS integrations., • Data fluency: Strong understanding of data quality principles, relational database concepts, and how data flows between interconnected systems., • Support orientation: Proven experience providing technical support to non-technical users — explaining complex issues simply, de-escalating frustration, following through on resolution., • Communication: Excellent written communication for both technical documentation and stakeholder-facing updates. Comfortable writing help guides, process docs, and clear ticket responses., • Self-management: Ability to independently manage a high volume of varied tasks, prioritize across competing demands, and meet cyclical deadlines (first day of school, end of year, report card cycles, compliance windows)., • 2+ years in a K-12 school operations, data, or technology role, • Experience with Zendesk or similar ticketing systems, • Familiarity with Google Workspace administration, • Exposure to SQL, Python, Tableau, or data visualization tools, • Experience with compliance reporting in NJ or FL state contexts, • They've been the person at a school who "just figures things out" with data and technology, • They can context-switch between a detailed SIS configuration and a quick message to a frustrated school ops lead without losing quality on either, • They see patterns in support tickets and think about root causes, not just one-off fixes, • They're genuinely curious about AI and how it can make support workflows more efficient, • They understand that in a fast-growing org, good documentation is a superpower Additional Information The salary range for this role is $75,000 - $95,000. Salary ranges at KIPP are set based upon the role level and function using benchmarks in the education and non-profit sector and allow for growth within the role. Individual compensation will be set based on a variety of factors, including but not limited to: relevant professional experience and qualifications; education, skills and training; and market conditions. In addition to a competitive salary, KIPP offers a generous benefits package including, but not limited to, the following: • Robust benefits that include medical, dental, and vision, • KIPP 403b retirement plan, including matching contributions, • A school-issued laptop, • Generous Time-Off Policy, • Up to 12 weeks 100% parental leave for primary caregivers, • Employer paid life insurance

Job Description Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. About the Go-To-Market Team The Go-To-Market Team is responsible for ensuring customers realize measurable value from the automation we deploy. From pre-deployment coordination through onboarding and long-term engagement, the team drives adoption, strengthens relationships, and ensures customers achieve meaningful operational outcomes. Customer Success serves as the connective tissue between customers and internal teams, ensuring expectations are clear, communication is proactive, and execution is coordinated. The team also captures customer feedback and insights to continuously improve the product, delivery experience, and long-term customer outcomes. About the role: As a Customer Success Manager, you will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization. You will serve as the central point of contact for customer coordination, orchestrating internal teams, documentation, and communication to ensure onboarding and ongoing engagement are proactive, clear, and consistent. Success in this role requires strong operational discipline, the ability to anticipate risk, and a customer-advocacy mindset that surfaces feedback internally, improves the customer experience, and identifies opportunities to expand customer impact over time. In this role you will: • Own the customer relationship from pre-deployment through long-term engagement, • Serve as the primary point of contact for customer communication and non-technical coordination, • Drive successful onboarding by ensuring timelines, documentation, and internal handoffs are executed effectively, • Partner cross-functionally with Sales, Fleet Operations, and Engineering to align customer expectations and delivery execution, • Monitor customer health, engagement, and risk signals and take proactive action when issues arise, • Manage customer communications during key milestones, changes, and escalations to maintain trust and clarity, • Identify opportunities to expand customer impact by understanding operational goals and usage patterns, • Partner with Sales to support expansion opportunities through strong relationships and customer insight, • Capture and elevate the voice of the customer to inform product, process, and experience improvements, • 3–7+ years of experience in customer success, account management, client services, or customer-facing program management, • Proven ability to manage complex customer relationships and drive outcomes through cross-functional coordination, • Strong operational discipline, follow-through, and ability to manage multiple priorities simultaneously, • Experience working with industrial, manufacturing, hardware, robotics, or operationally complex customers preferred, • Excellent written and verbal communication skills with confidence in customer-facing conversations, • Comfort navigating ambiguity and evolving processes in a fast-growth environment, • Strong judgment and calm execution during escalations, shifting priorities, and time-sensitive customer needs, • Ability to identify expansion opportunities through strong relationships, customer insight, and operational outcomes, • Proficiency with CRM and customer workflow tools such as Salesforce, ticketing systems, or project tracking platforms, • Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors, • Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles, • Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available, • Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid, • Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most, • Paid Parental Leave Program: Up to 12 weeks of paid parental leave, • Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan, • Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup, • Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses Final offers are customized based on experience, geographic location, market considerations, and a candidate's preferred balance of cash and equity. Our goal is to attract and reward top talent who will have significant impact, and we are open to thoughtful discussions to align on the right structure. Compensation Range:$100,000—$130,000 USD What we look for: We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you! • Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist., • Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work., • Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results., • Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer., • Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit. Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to . AI Use: At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.

Job Description Position Overview The Production team is seeking a motivated and knowledgeable Shop Ambassador to support operations in the Assembly Department. This role is ideal for someone with a strong understanding of processes and tools, and a passion for helping others succeed on the floor. As a Shop Ambassador, you’ll serve as a point of contact between shop employees and the PMO team, assisting with system usage, troubleshooting, feedback collection, and more. You'll help ensure seamless communication, efficient operations, and a positive team environment. Key Responsibilities • Assist shop employees with questions and provide guidance on software and tools, • Demonstrate system features and workflows clearly and effectively, • Troubleshoot and resolve software-related issues, escalating to the PMO team when necessary, • Submit feedback, suggestions, or new project ideas through formal ticketing, • Collaborate with other Shop Ambassadors and department staff to keep shop operations running smoothly

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

If you are a current Jazz employee please apply via the Internal Career site.Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families.We are dedicated to developing life-changing medicines for people with serious diseases

Ferguson - - Responsibilities: Safely operate a stand-up forklift (order selector/cherry picker) to pull and prepare outbound customer orders; Build, wrap, sort, and transport pallets and packages; Use technology like RF devices to sort, scan, and prepare orders; Accurately and timely receive, veri

OnTrac - 130 Central Avenue - Responsibilities: Unload trailers and sort packages by zip codes; Load trucks for deliveries; Be a team player everyone works together to get the job done; Be Safe! Safety is our first core value; Maintain a safe and clean work environment.

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Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requiremen

Iron Mountain - - Responsibilities: Administers and operates the organization's warehouses, including processing, destruction, and storage of all physical assets.Accounts for all assets in the stores facilities; audits goods received into warehouse.Oversees receipt, storage, moves and shipment of a

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Bank Clothiers - 1301 Springfield Ave.Irvington, NJ, United States, 07111 [Customer Service Representative] As a Customer Service Representative at JoS.Bank Clothiers, you'll: Handle and accurately follow standard operating procedures for all customer purchases, returns, exchanges, store credits and

Plumber + Air - JobID: 100-169271708 [Customer Service Representative] As a Customer Service Representative at 1-800-Plumber + Air, you'll: Greet visitors to the building; Take inbound calls being the first impression for the customer; Ensure the customer is satisfied and all needed information is r

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu