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Customer Support / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and bi

Competitive Pay - As a Customer Support Member you'll: Achieve and maintain expert knowledge on the product; Handle customer inquiries in a timely manner; Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, and live c

Job Description Job Description: Club Front-End Manager Job Type: Full-Time Schedule :( 10:30am - 1:00pm morning shift) & (2:00pm - 7:00pm mid-day) &( 9:30pm - 1:00am) you are required to work all these shift when joining our team. Report to : Club General Manager Location: 47 Edison Pl, Newark, New Jersey, 07108 The Club Front-End Manager at City Night-Life Entertainment Corp is responsible for managing all front-of-house operations, ensuring a smooth guest experience from entry to exit. This leadership role oversees guest services, front desk staff, ticketing, reservations, coat check, and entry operations. You will ensure all front-end procedures align with company standards, safety regulations, and customer service excellence. Key Responsibilities: • Oversee all front-of-house (FOH) operations including guest entry, check-in, ticketing, and coat check, • Supervise, train, and schedule front-end staff (host/hostess, greeters, ticket agents, etc.), • Ensure excellent customer service is delivered at all guest touchpoints, • Resolve guest issues and complaints professionally and efficiently, • Manage line control and crowd flow at entrances during peak hours, • Coordinate with security, bar, and management teams to ensure seamless club operations, • Maintain cleanliness and organization of front-of-house areas, • Monitor front-end supplies (wristbands, scanners, ticket stock, etc.) and place orders as needed, • Ensure compliance with all health, safety, and age-verification protocols, • Assist with guest list management, reservations, and VIP entry coordination, • 2–3 years of supervisory or management experience in nightlife, hospitality, or entertainment environments, • Strong leadership and team management skills, • Exceptional customer service and interpersonal communication skills, • Ability to remain calm and professional in high-pressure, fast-paced settings, • Experience with ticketing systems, POS, or reservation platforms is a plus, • Basic understanding of health and safety regulations and entry compliance (ID checks, capacity limits, etc.), • Flexible availability, including nights, weekends, and holidays, • High school diploma or equivalent required; hospitality or business coursework is a plus By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Position Summary: The primary responsibility of the Coordinator of Arts Education Performances is to support and assist in the development and delivery of high-quality in-person Arts Education Performances. This position will work in direct support of the Senior Manager, Programming & Performances, and in collaboration with all members of the Arts Education team to effectively support the implementation of the Arts Education performances with a concentration on, but not limited to, student performances, SchoolTime sales and logistics, and client events. Essential Duties and Responsibilities: • Subject to the policies and management direction established by the Vice President of Arts Education, the duties of the Coordinator, Arts Education Performances shall include, but are not limited to:, • Coordinate SchoolTime performance series reservations, including all Salesforce database management, invoicing, and general correspondence to ensure a smooth customer service experience for schools and districts., • In partnership with the Senior Manager, Programming and Performances, serve as AED liaison with Guest Services staff and managers during SchoolTime Performances. This includes confirming school reservations, providing ticketing information to the Guest Services Team, greeting all schools on the day of performance, and working with the team to troubleshoot potential issues., • Assist with the creation of the Teacher Resource Guide with the Creative Practice team, including participating in curriculum writer interviews and meetings, managing communication logistics regarding deadlines, proofreading, and guide dissemination., • Assist with the creation of four installation projects aligned with the SchoolTime season to encourage further engagement by K-12 audiences prior to or following the performance experience., • Maintain Artsvision calendaring database and event document generation for smaller events and internal meetings., • In collaboration with the Manager of Sales & Outreach, organize and archive media recordings for all student shares, including some light video editing work., • Advance and execute smaller Arts Ed recitals and select virtual events with direction from the Senior Manager, Programming, and Performances., • Assist Senior Manager, Programming and Performances in the preparation and execution of large-scale culminating events, including but not limited to tracking RSVPs, expenses, technical needs, deadlines, and Salesforce data., • As needed, manage hospitality for Performances and AED events in conjunction with the supervisor., • Create and generate letters of agreement for all Performance area events, including the Artist Development Program, Masterclasses, and other events as assigned., • Reconciling and submitting weekly payroll for all Performance area events., • Participate in departmental activities, conferences, and conventions with the Manager, Outreach, and Sales on an as-needed basis. ● Minimum 3 years of working experience in Theater, a related field, or transferable work experience (arts education, applied theater, theater for young audiences, theater management, etc.) ● BA or BFA in the Arts and/or in hospitality, communications, public relations, arts education, or commensurate experience. ● Must have strong organizational skills with attention to detail ● Ability to work in a fast-paced setting and team environment ● Ability to manage multiple tasks and demonstrate grace under pressure ● Strong interpersonal skills and successful experience working and interacting with diverse populations of students, faculty, and staff ● Strong computer skills and strong working knowledge of Microsoft Office and Google Docs ● Present a professional demeanor that appropriately represents the mission and values of NJPAC. ● Must pass a pre-employment background investigation, including but not limited to employment history and criminal background check Preferred Qualifications ● Background in Theater Management, Stage Management, or Company Management ● Experience with Salesforce, and/or Arts Vision ● Experience and/or coursework in the performing arts, including music, theater, dance, and/or other arts-related field. ● Spanish or Portuguese fluency a plus

Job Description Position Overview The Production team is seeking a motivated and knowledgeable Shop Ambassador to support operations in the Assembly Department. This role is ideal for someone with a strong understanding of processes and tools, and a passion for helping others succeed on the floor. As a Shop Ambassador, you’ll serve as a point of contact between shop employees and the PMO team, assisting with system usage, troubleshooting, feedback collection, and more. You'll help ensure seamless communication, efficient operations, and a positive team environment. Key Responsibilities • Assist shop employees with questions and provide guidance on software and tools, • Demonstrate system features and workflows clearly and effectively, • Troubleshoot and resolve software-related issues, escalating to the PMO team when necessary, • Submit feedback, suggestions, or new project ideas through formal ticketing, • Collaborate with other Shop Ambassadors and department staff to keep shop operations running smoothly

Job Description Title: Technical Solutions Trainer Location: Remote Please provide 3 samples Job Description: Hanwha Vision America is seeking a detail-oriented and versatile Technical Solutions Trainer to support the development and communication of technical knowledge across our organization. In this hybrid role, you will create and deliver high-quality training programs while producing accurate and user-friendly documentation for a wide range of audiences. This position reports to the Knowledge Manager and plays a critical role in onboarding, enablement, and the long-term success of our internal teams and customer base. Responsibilities: Content Development and Delivery Develop and maintain knowledge assets, such as knowledge base articles, LMS content, and internal training guides. Collaborate with Product Management to develop and deliver comprehensive training programs for customer facing technical teams covering installation procedures, system configuration, and troubleshooting. Create and conduct interactive training scenarios to simulate real-world issues, guide employees through step-by-step troubleshooting resolutions, and reinforce best practices. Identify knowledge gaps by monitoring support metrics and trends to drive future training initiatives. Document Management Ensure documentation accuracy by validating procedures correctly reflect product functionality and updates. Work closely with cross-functional teams, including Product Management and Technical Support, to gather source information and stay current on product updates and upcoming releases. Regularly audit existing documentation for accuracy, relevance, and readability; update as needed. Respond to feedback from internal users and customers to continuously improve documentation usability. Quality Assurance Conduct onboarding sessions for new hires and upskill sessions for existing team members. Create and administer evaluations and hands-on practical assessments to measure training effectiveness. Maintain and track training records, certification status, and technical competencies to ensure compliance and development goals are met. Skills and Work Experience: 3-5 years of experience developing and delivering Technical Training Proven experience in instructional design, content creation, and learner assessment. o 3 samples required Strong attention to detail and ability to adhere to deadlines. Strong organizational skills with the ability to manage multiple projects and prioritize documentation needs effectively. Demonstrated ability to work with minimal supervision while maintaining high-quality standards and attention to detail. Proficiency in Microsoft Office Suite and documentation tools. 1-2 years of experience as a Technical Writer (Preferred) Intermediate understanding of Change Management processes. (Preferred) Experience in Zendesk, Service Now, or other Ticketing/Knowledge Systems. (Preferred) Minimum 2 years of experience within the security industry for IP cameras, NVRs and VMS software. (Preferred) Working Conditions and Physical Demands: · Prolonged sitting and/or standing for long periods of time · Ability to lift 25lbs occasionally · Occasional Travel to Hanwha Office locations for training · Occasional Travel to trade shows · Perform activities on the computer for a minimum of 8 hours · Ability to perform physical installation of products occasionally

Job Description Hanwha Vision America (HVA) is an affiliate of the Hanwha Group, a Fortune Global 500 company. HVA is an industry-leading provider of advanced network video surveillance products, including IP cameras, storage devices, and video management systems founded on world-class technologies. We offer end-to-end security solutions and have achieved global success across a wide range of industry verticals including retail, transportation, education, banking, healthcare, hospitality and airports. We are seeking a skilled Technical Writer focusing on the security industry to join our team. The ideal candidate will possess strong communication skills, a deep understanding of security technologies such as IP cameras, NVRs, and VMS software. Must have a proven track record of creating clear, concise and technically accurate how-to guides for users of varying experience levels. Reporting to the Knowledge Manager, the Technical Writer will be crucial in ensuring our products are accompanied by comprehensive and user-friendly documentation. Duties/Responsibilities: • Develop clear and comprehensive how-to guides, user manuals, and technical documentation for our security products, including IP cameras, NVRs, and VMS software., • Translate complex technical concepts into simple, easy-to-understand instructions for users of all experience levels., • Collaborate with subject matter experts to gather information and ensure the accuracy of technical content., • Ensure that documentation includes accurate technical instructions., • Edit and proofread documentation to ensure accuracy, consistency, and adherence to company standards., • Work closely with cross-functional teams, including product management, technical support, and sales, to gather information and ensure documentation meets the needs of end users., • Respond promptly to feedback and update documentation accordingly to address user needs and improve overall usability., • Stay abreast of products, best practices, and emerging technologies to ensure documentation remains relevant and up-to-date., • Write and organize troubleshooting guides, FAQs, and best practices documentation to assist users with common issues and maximize product effectiveness., • Incorporate diagrams, illustrations, and other visuals to enhance understanding of installation steps, product layouts, and system configurations., • Possess 3-5 years of experience as a Technical Writer with at least 2 years of experience within the security industry for IP cameras, NVRs and VMS software., • Proven ability to create clear, concise, and user-friendly technical documentation with meticulous attention to detail and user focus., • 3 writing samples required, • Excellent written (grammar, spelling, punctuation) and verbal communication skills., • Strong attention to detail and ability to adhere to deadlines., • Strong organizational skills with the ability to manage multiple projects and prioritize documentation needs effectively., • Demonstrated ability to work with minimal supervision while maintaining high standards of quality and attention to detail., • Proficiency in Microsoft Office Suite and documentation tools., • Experience in Zendesk, Service Now, or other Ticketing/Knowledge Systems.

Efficiently manage and resolve tickets (incidents and service requests) reported by end users though our Ticketing Solution, ensuring minimal disruption to their workflow and delivering timely solutions, fulfilling the Company’s SLAs.

Job Description Job Description: Club Ticket Agent Manager (Full-Time) Location: City Night-Life Entertainment Corp Position Type: Full-Time Reports to: Club General Manager Schedule : Various The Club Ticket Agent Manager is responsible for leading and overseeing all front-of-house ticketing operations at City Night-Life Entertainment Corp. This role ensures that the ticketing team delivers a fast, efficient, and welcoming experience for every guest. The Ticket Agent Manager will manage a team of ticket agents, oversee guest list and box office operations, ensure compliance with entry regulations, and collaborate with event and security teams to support smooth club entry flow. Key Responsibilities: • Supervise all ticketing and front entry operations during club hours and special events, • Hire, train, schedule, and manage ticket agent staff, ensuring excellent customer service, • Maintain the accuracy of guest lists, ticketing systems, and VIP/reservation check-in procedures, • Oversee cash handling, reconcile daily sales, and prepare end-of-night financial summaries, • Ensure compliance with ID verification procedures and age-restricted entry laws (e.g., 21+ nights), • Handle customer inquiries, complaints, or disputes professionally and in a timely manner, • Work closely with security, operations, and event teams to manage crowd flow and safety at entrances, • Monitor and maintain equipment used at entry points (POS, scanners, wristbands, etc.), • Provide performance feedback and coaching to front-end staff, • Minimum 2–3 years of supervisory experience in ticketing, box office, or front-of-house operations (nightlife or hospitality preferred), • Strong leadership, organizational, and customer service skills, • Experience with ticketing platforms, POS systems, and entry management tools, • Excellent communication and problem-solving abilities, • Ability to work in fast-paced, high-volume environments, • Strong attention to detail, especially with cash handling and reporting, • Must be 21 years or older due to alcohol-related entry policies, • Availability to work nights, weekends, and holidays, • High school diploma or equivalent required; associate or bachelor’s degree in Hospitality, Business, or a related field is a plus Please Note: If you are not 21 years of age or older, you will not be scheduled to work on 21+ nights due to state alcohol laws. This is a legal requirement, and we must comply with all regulations regarding the service and handling of alcohol. We encourage all applicants and team members to review their local and state laws related to alcohol service and age restrictions. Thank you for your understanding and cooperation. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer is able to quickly respond to end user requests for assistance when existing manuals and scripted responses are not sufficient to meet user needs. Must be able to interact with customers and diagnose problems and lead customers through the necessary steps to correct their issues. Must have experience in conducting routine system administration tasks and logging data in system admin logs. Responsibilities: • Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction., • Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components., • Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests., • Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services., • Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation., • The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage., • Utilize debugging protocols and processes., • Troubleshoot problems and issues identified by customers and implement corrective actions quickly., • Facilitate equipment returns, deployments, unboxing, inventorying, and verification., • Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment., • Stand and move throughout the work area for prolonged periods. Locations: East Orange VA Medical Center Travel: • A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and could require travel of up to two (2) weeks., • Overtime is not authorized for any work to include this surge capacity. This Kentro position provides on-site support for the Veterans Health Administration (VHA). The VHA has facility-specific vaccination and testing requirements (outlined below). If chosen for this role, candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations. • Vaccine requirements may include COVID-19, Influenza, Measles Mumps & Rubella (MMR), Hepatitis B, and/or Varicella., • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education., • 2+ years of experience in IT Technical Support, Help Desk or System Administration., • Experience in conducting routine system administration tasks and logging data in system admin logs, • Knowledge on a number of debugging protocols and processes, • US Citizen or Green card holder, • Willing and able to get a Public Trust Suitability clearance The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email . #LI-SB1

Job Description Job Description: Club Ticket Agent (Part-Time) Job Type : Part Time Schedule : (2:00pm to 2:00am) Report to : Ticket Agent Manager Location: City Night-Life Entertainment Corp City Night-Life Entertainment Corp is seeking a friendly, reliable, and detail-oriented Part-Time Ticket Agent to join our front-of-house team. As a Ticket Agent, you will be the first point of contact for guests, responsible for handling ticket sales, guest list check-ins, and entry wristband distribution. This role requires excellent customer service skills, accuracy in handling transactions, and the ability to work efficiently in a fast-paced nightlife environment. Key Responsibilities: • Sell admission tickets using the club’s POS system and process cash/card transactions accurately, • Greet and check in guests with pre-purchased tickets or on the guest list, • Distribute wristbands, stamps, or credentials based on ticket type or age verification, • Verify age and ID in accordance with club policies and legal requirements, • Provide information on club events, pricing, promotions, and policies, • Assist with line control, crowd flow, and entry organization, • Handle customer inquiries and resolve minor entry-related issues professionally, • Maintain a clean and organized ticket booth or entry area, • Work closely with security, hosts, and front-end staff to ensure smooth guest flow, • Previous experience in customer service, cashiering, or ticketing is a plus (nightlife or entertainment venue experience preferred), • Strong communication and interpersonal skills, • Comfortable working in a fast-paced, late-night environment, • Basic math and computer skills for handling transactions, • Must be reliable, punctual, and able to work with minimal supervision, • Must be at least 18 years old; 21+ preferred depending on local alcohol laws If you are not 21 years of age or older, you will not be scheduled to work on 21+ nights due to state alcohol laws. This is a legal requirement, and we must comply with all regulations regarding the service and handling of alcohol. We encourage all applicants and team members to review their local and state laws related to alcohol service and age restrictions. Thank you for your understanding and cooperation. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Customer Service Who We Are: GMA Accessories, Inc. dba Capelli New York, Capelli Sport, and Ballet Group LLC. is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, ladies fashion accessories, handbags and sports/athletic apparel. We were established in 1990 and have approximately 600 employees in the U.S.A. and 2,500 employees worldwide. We have offices in the U.S.A., China, Hong Kong, Germany, UK and Bangladesh. Our U.S. warehouse facilities are located in New Jersey for east coast distribution and California for west coast distribution. What We Are Looking For: We are seeking a driven Customer Service Assistant for our Corporate Office in South Hackensack, NJ. The ideal candidate will be a detail-oriented person who is a problem solver, takes initiative, possesses great communication skills, has the ability to shift gears at a moment’s notice, and enjoys the challenges of helping to build a great organization of talented individuals to join our team. Responsibilities: • Resolve customer complaints via phone, email, mail., • Manage a large volume of incoming calls and emails, • Use telephones to reach out to customers and verify account information., • Greet customers warmly and ascertain problem or reason for calling., • Assist with placement of orders, refunds, or exchanges., • Advise on company information., • Take payment information and other pertinent information such as addresses and phone numbers., • Place or cancel orders., • Suggest solutions when a product malfunctions., • Handle product recalls., • Inform customer of deals and promotions., • Utilize computer technology to handle high call volumes., • Work with customer service manager to ensure proper customer service is being delivered., • Follow communication procedures, guidelines and policies, • Close out or open call records., • Compile reports on overall customer satisfaction., • Read from scripts. Requirements: • Proven customer support experience or experience as a client service representative, • Strong phone contact handling skills and active listening, • Familiarity with ticketing systems and practices. Zendesk knowledge is an advantage., • Customer orientation and ability to adapt/respond to different types of characters, • Excellent communication and presentation skills, • Ability to multi-task, prioritize, and manage time effectively, • High school degree If you see yourself as our newest team member, please submit your resume and salary requirements (Applications without the salary requirement might be delayed for review) GMA Group/Capelli Sport is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, age, veteran or military status, or any other category protected under the law. GMA Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Job Description Company Overview Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team! Position Summary As a Retail Store Manager, you will be responsible for the daily operations of the store, including employee management, driving sales, and providing outstanding customer service to our clients. You will play a key role in overseeing the store budget, inventory, merchandising, order fulfillment, projects, and events, while also cultivating a creative and collaborative atmosphere that embodies our dedication to customer success. Responsibilities • Oversee the training process for new employees, focusing on FFP culture, product knowledge, sales techniques, and various associate responsibilities. Ensure that all team members are held accountable for their individual KPIs and objectives., • Develop staff by enhancing their knowledge and offering opportunities for ongoing growth; establish succession plans to prepare associates for future promotions., • Ensure payroll alignment by managing store schedules, overseeing labor costs, and adjusting to business conditions according to weekly, monthly, and quarterly sales. Plan payroll and scheduling based on store traffic to guarantee that the team is adequately staffed to assist customers effectively., • Establish an effective inventory management process by utilizing our POS and company software system. This includes executing essential business directives like price adjustments and ticketing procedures. To ensure loss prevention, focus on training associates, overseeing daily store activities, and ensuring that company policies are adhered to at all times., • Uphold the store's visual standards in alignment with the company's culture and creative vision, ensuring that product displays are consistent with other locations. Take the lead in making decisions regarding visual merchandising strategies, tailored to the layout and specific requirements of the store., • Responsible for maintaining appropriate product levels in both the greenhouse and on the sales floor by strategically planning and managing floor replenishment., • Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable., • Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships. Service multiple customers at a time, multi-task and/or handle projects simultaneously., • Tasked in assisting in the cleaning and upkeep of the koi fish, plants, green houses, store tanks while ensuring the overall property is well-kept at all times. Keep the outdoor area well-maintained as necessary, which includes activities such as leaf blowing, weeding, and planting., • Recognize the appropriate moments to refer a customer to another department within the organization, such as Construction or Service, while ensuring that all relevant information is collected., • 3-4 years of experience in Retail Store Management or similar industry - Required, • 3-4 years of experience managing and leading a team of associates - Required, • Extraordinary interpersonal and communication skills, both verbal and written, • Ability to carry out job responsibilities in a high-volume, fast-paced setting, • Physical requirement involving the exertion of force up to 45 pounds, including standing, lifting, and walking flights of stairs, • High School Diploma, GED or equivalent - Required, • Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed - Required, • Familiarity with ponds, aquariums, aquatic plants or fish - a plus! Position Information Full-Time | Starting at $60,000/annually with growth opportunities Depending on Experience Tuesday - Saturday 10:00am - 5:00pm, Sunday 10:00am - 4:00pm (Days and Hours may vary) Benefits ● 401k and company match ● Dental Insurance ● Medical Insurance ● Vision Insurance ● Employee company discount ● High-growth and promotion opportunities! Powered by JazzHR H6W4avlHcx

Job Description Company Overview Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team! Position Summary As an Assistant Retail Store Manager, you will support the daily operations of the store, working closely with the Retail Store Manager to drive sales, manage staff, and provide exceptional customer service. You will assist in overseeing inventory, merchandising, order fulfillment, store projects, and events, while helping to foster collaborative and positive team environment that reflects our commitment to customer satisfaction. Responsibilities • Assist in managing daily store operations, including opening/closing procedures, employee oversight, and workflow management., • Support the training and development of new and existing employees on company culture, product knowledge, sales techniques, and daily responsibilities. Monitor associate performance and provide coaching to help the team meet individual KPIs., • Assist in managing payroll, schedules, and labor costs, ensuring the store is adequately staffed to meet customer needs and business demands., • Support inventory management, including replenishment, price adjustments, ticketing, and maintaining accurate stock levels. Assist in implementing loss prevention practices and ensuring compliance with company policies., • Help maintain the store’s visual standards and merchandising displays in alignment with company guidelines and overall brand aesthetic., • Assist in analyzing sales trends, tracking key metrics, and supporting initiatives to improve store performance and profitability., • Provide excellent customer service, addressing inquiries, resolving issues, and guiding customers to the appropriate departments as needed., • Assist with the care and maintenance of store items, including koi fish, plants, greenhouses, and outdoor areas, ensuring a clean, safe, and well-presented environment., • 2-4 years of retail experience, preferably in a management or supervisory role - Required, • Experience leading or supporting a team of associates, including coaching and performance management, • Strong interpersonal and communication skills, both verbal and written, • Ability work in a fast-paced retail environment and manage multiple priorities simultaneously, • Physical requirement involving the exertion of force up to 45 pounds, including standing, lifting, and walking flights of stairs, • High School Diploma, GED or equivalent - Required, • Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed - Required Benefits ● 401k and company match ● Dental Insurance ● Medical Insurance ● Vision Insurance ● Employee company discount ● High-growth and promotion opportunities! Powered by JazzHR LM3E4M2Ptx

Job Description Our client, a regional law firm, is seeking a Help Desk Technician to provide front-line technical support for attorneys and staff. This role is responsible for troubleshooting hardware, software, and mobile devices, supporting video conferences via Teams and Zoom, maintaining equipment inventory, and documenting all activity in the firm's ticketing system. Key Responsibilities: • Provide day-to-day support for desktops, laptops, printers, and mobile devices., • Troubleshoot Microsoft Windows 11, Microsoft 365 (Outlook and Word), and iManage (strongly preferred)., • Support video conferencing technologies (Teams, Zoom)., • Maintain and track equipment inventory., • Document support activities and resolutions in the ticketing system., • Travel periodically to other firm offices and for office buildouts/expansions., • Excellent written and verbal communication skills with strong interpersonal ability., • Aptitude for learning new tasks and adhering to established procedures., • Strong documentation skills; ability to work both independently and in a team environment., • Prior experience in a law firm or professional services environment preferred.

Job DescriptionDescription: About Main Light, LLC Main Light is a leading dry hire rental provider of professional lighting systems to production companies and designers throughout the entertainment industry. With locations across the country, including our Tri-State facility in Teterboro, NJ, we pride ourselves on our deep technical expertise, state-of-the-art equipment, and commitment to exceptional customer service. Position Summary The Moving Light and Network Technician is responsible for preparing, testing, maintaining, and troubleshooting intelligent lighting fixtures and entertainment networking systems. This role plays a critical part in ensuring the quality and reliability of equipment sent out on rental, supporting the company’s reputation for excellence and dependability. What You Will Be Doing: • Test, troubleshoot, and perform maintenance on moving lights and LED fixtures (e.g., Robe, ETC, Martin, Clay Paky, Chauvet, Elation)., • Configure and test entertainment networking systems, including DMX, Art-Net, sACN, and proprietary control protocols., • Perform software updates and firmware upgrades on fixtures and networking devices., • Utilize test consoles and software tools (e.g., GrandMA, ETC EOS, Pathway, Luminex, Net3 Concert) to verify system integrity., • Collaborate with the Operations and Rental Teams to ensure equipment is show-ready and meets customer specifications., • Document repairs, configurations, and maintenance logs in inventory or ticketing systems., • Assist in cable prep and control system builds as needed., • Maintain a clean, organized, and safe work environment., • Stay current on new technologies and best practices in lighting and entertainment networking., • Provide assistance in other departments as required. Requirements: What We Are Looking For: • Two (2) plus years of experience working with intelligent lighting systems and entertainment networks in a production, rental, or systems integration environment., • Proficient in DMX, Art-Net, sACN, and common entertainment control systems., • Strong knowledge of moving light functionality and repair., • Familiarity with lighting control consoles and networking tools (e.g., MA, ETC, Pathway, Luminex)., • High school diploma or equivalent; technical training or certification a plus., • Excellent diagnostic and problem-solving skills., • Ability to lift 50 plus lbs. and work in a fast-paced, hands-on environment. Preferred Qualifications • ETCP Certification (Entertainment Electrician), • Experience with Vectorworks, Lightwright, or similar design/plotting software, • Familiarity with rental inventory software (e.g., Rentalworks, Flex, IntelliEvent) We pride ourselves on the benefits we can offer our employees. Those benefits include, but are not limited to: • Medical, dental, and vision insurance, • 401(k) with 5 % company match, • Short- and long-term disability, • Life and Accident Insurance, • PTO, Sick and holiday pay, • Educational reimbursement, • Ongoing professional development and training opportunities Kensington Management Resources, LLC complies with federal and state laws prohibiting discrimination on the basis of race, color, religion, creed, national origin, gender, disability, veteran status, age or any other protected status.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description Cibo Vita Inc. is a fast-growing manufacturer of healthy snack products, dedicated to innovation, quality, and excellence. As we expand our operations, we’re seeking a dependable and tech-savvy IT Support Specialist to provide front-line technical support to both office and production teams. Position Summary: The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. This individual will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The role will support both corporate users and manufacturing floor systems. Requirements Qualifications: • Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience)., • 2+ years of IT support experience in a business or manufacturing environment., • Strong knowledge of Windows 10/11, Microsoft Office 365, and general PC troubleshooting., • Basic understanding of networking concepts (IP, DNS, DHCP)., • Experience with Active Directory, printers, scanners, and hardware peripherals., • Familiarity with ticketing systems (e.g., Freshdesk, Zendesk, or similar). Preferred Qualifications: • Experience in a manufacturing or warehouse IT support role., • Medical, dental, and vision insurance, • 401(k), • Paid time off and holidays, • Training and professional development opportunities, • A positive and team-oriented work culture

Job Description Job Title: Technical Call Center Support Specialist Job Description: We are seeking a dedicated and knowledgeable Technical Call Center Support Specialist to join our team on a contract basis, providing crucial support to our field technicians. As a Technical Call Center Support Specialist, you will be responsible for assisting field technicians with technical issues, troubleshooting problems, and ensuring seamless communication between the field and the central support team. Responsibilities: • Serve as the primary point of contact for field technicians, offering technical assistance and guidance via phone, email, or chat., • Troubleshoot and diagnose technical problems encountered by field technicians with various equipment, tools, or systems., • Provide step-by-step instructions and solutions to resolve technical issues promptly and effectively., • Collaborate closely with field technicians to understand the nature of their challenges and work towards rapid resolutions., • Escalate complex technical problems to higher-level support or relevant departments for further investigation and resolution., • Maintain accurate and detailed records of all interactions and solutions in the call center database., • Stay updated on the latest product knowledge, technical specifications, and company processes to support field technicians better., • Act as a bridge between field technicians and the central support team, ensuring open and efficient communication channels., • Proactively identify recurring technical issues and suggest process improvements to enhance field technician productivity., • Uphold a positive and supportive demeanor when dealing with field technicians, fostering a collaborative and problem-solving environment. Requirements: • Proven experience as a Technical Call Center Support Specialist or a similar technical support role., • Strong technical aptitude and understanding of various equipment, tools, and systems used by field technicians., • Excellent communication skills, both verbal and written, with the ability to convey technical instructions clearly and concisely., • Patience and empathy to handle potentially high-stress situations and assist field technicians with varying levels of technical expertise., • Ability to multitask effectively, prioritizing urgent issues while maintaining attention to detail., • Familiarity with call center software, ticketing systems, and customer relationship management (CRM) tools., • Flexibility to work in a dynamic and fast-paced environment, adapting to changing priorities and demands., • High school diploma or equivalent; additional technical certifications or relevant education is a plus.

Job DescriptionHelp Desk Technician Location: Hybrid (3 days onsite, 2 days remote) Compensation: $75,000 – $95,000 (USD) + Full Benefits | Non-Exempt (OT Eligible) About the Role Our client, a respected regional law firm, is seeking a Help Desk Technician to deliver front-line technical support to attorneys and staff across multiple offices. This role is hands-on, service-driven, and essential to keeping firm operations running smoothly. What You’ll Do * Provide daily support for desktops, laptops, printers, and mobile devices. * Troubleshoot Windows 11, Microsoft 365 (especially Outlook and Word), and iManage (strongly preferred). * Set up and support video conferences via Teams and Zoom. * Maintain and track IT equipment inventory. * Log and document all support activity in the firm’s ticketing system. * Travel occasionally for office buildouts or to support other firm locations. * Provide after-hours or shift coverage as needed. What We’re Looking For * Strong communicator with excellent customer service and documentation skills. * Quick learner with a knack for following established IT procedures. * Team player who can also work independently under minimal supervision. * Prior experience in a law firm or professional services environment preferred. * Associate’s or Bachelor’s degree in Information Systems (or equivalent experience) preferred. * Candidates must demonstrate stable, long-term employment history — no contract or freelance-heavy backgrounds. Why Join? This is a great opportunity to join a collaborative, fast-paced legal environment where technology plays a key role in client service. You’ll gain exposure to enterprise systems, expand your skills, and be part of a professional IT team that values reliability, quality, and proactive support. &

Job DescriptionCompany Description Job Description Job title: Desktop Engineer - 3rd Shift(12am EST to 8 am EST) Location: Newark, NJ Note: Desktop Engineer is initially onsite for one month(Day shift) and will be 100% remote(Night shift). Job summary: We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully remote role providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. • Troubleshoot Desktop LAN, server, wi-fi and connectivity issues., • Utilize ticketing system to track email submissions and managing phone support efforts., • Manage Windows Active Directory and Exchange., • Work closely with other IT employees on system maintenance and configuration projects., • Work closely with other employees on interdepartmental projects., • Maintain accurate asset management records., • Work with vendors and manufacturers on repair and maintenance of IT equipment. Requirements • College degree and/or 4-6 years' experience providing end user support, • Ability to help employees solve hardware and software problems and fulfill requests., • Experience with Windows Active Directory& Office 365., • Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts., • Strong customer service and communication skills., • Experience taking user calls utilizing an IVR system, preferably Avaya., • Must be able to cover one weekend shift and holidays that land on your coverage days., • Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus., • MDM experience, specifically Airwatch, is a plus. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: We are an all - inclusive organization joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. As a growing, mission focused, and future-oriented association of YMCAs, the Metro YMCA of the Oranges has an exciting opportunity for a highly motivated, mission-driven, candidate to join our team. We are currently seeking a detail-oriented and proactive Senior Software Specialist to join our team. The Senior Software Specialist plays a pivotal part in ensuring high-quality support, data accuracy, and effective staff training. Requirements: Essential Functions: · Internal Help Desk Oversight: Monitor and manage the internal Pulse CRM ticketing system to ensure efficient tracking, routing and resolution of staff support requests in a timely manner. · Trend Analysis & Process Improvement: Analyze support ticket trends and collaborate with supervisor to identify and address recurring issues. · Vendor Coordination: Liaise with Pulse CRM’s technical support and account management teams to escalate and resolve system functionality issues. · Training Development & Delivery: Design, maintain, and deliver targeted training sessions and materials for staff to ensure effective use of Pulse CRM. Conduct regular training workshops for new and existing staff, including managers, focusing on both technical and operational aspects of the CRM. Evaluate training effectiveness and update training materials and SOPs based on feedback and system changes. · Data Integrity: Support the ongoing data management and accuracy in the Pulse CRM database. · Operational Support: Assist the Accounts Receivable and branch teams with membership and program enrollment tasks, including fee adjustments, attendance updates, credits, and chargebacks. · Documentation & SOP Management: Develop, maintain, and regularly review standard operating procedures for all aspects of Pulse CRM usage, support, and training. Requirements/Qualifications: · Bachelor’s degree or equivalent experience. · Minimum of three years’ experience with operating software and providing support; help desk experience is a plus. · Strong written and oral communication skills, with the ability to relate to and communicate effectively with users at all levels of the organization. · Ability to train non-technical users in technical topics. · High-level understanding of relational databases and the multi-dimensional functionality of operating software. · Demonstrated project management skills, including stakeholder engagement, needs assessment, and timely project delivery. · Detail-oriented with strong organizational skills. · Comfortable communicating in various venues, including public speaking and presentations. Benefits: We offer a competitive compensation and benefits package, which includes medical, prescription, dental, and vision coverage. We also offer generous paid time off (PTO), paid sick leave, paid holidays, a legal plan, long-term disability, life insurance, 12% retirement benefits upon eligibility, a 403 (b) plan, an employee assistance program, professional development opportunities, Metro Y program discounts, and complimentary use of YMCA facilities. Full-time employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. Full Job Description provided within next steps.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Roseland, NJ

Job Description JOB SUMMARY Our team is dedicated to ensuring our Clients' satisfaction remains our top priority. The role of the Senior Helpdesk Engineer is crucial in achieving this objective. This individual is responsible for handling escalated support requests within the Service Delivery Team, addressing issues that the Junior Helpdesk Technician may find challenging. The Senior Helpdesk Engineer collaborates with the Service Delivery Manager for guidance and support when necessary. RESPONSIBILITIES & TASKS Customer Service • Address and resolve escalated Helpdesk Tickets promptly., • Strive to provide Clients with a positive, efficient, and supportive experience., • Offer advanced remote troubleshooting assistance to Clients., • Utilize our Ticketing System to manage and resolve Helpdesk Tickets and Service Requests., • Maintain thorough records of all work within our Ticketing System., • Ensure the proper maintenance of Client Documentation., • Separate tickets with multiple issues into individual tickets., • Review the RMM dashboard and implement remedial actions as per our established processes., • Escalate tickets requiring Service Delivery Manager support., • Keep Clients informed of the status of their tickets at each stage and notify them of any changes or outages related to their issue., • Submit Timesheets & Expense reports as outlined in SOPs., • Mentor Junior Service Team Members., • Adhere to the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher., • Follow Standard Operating Procedures (SOPs) for daily and weekly recurring tasks., • Comply with all security procedures and remain vigilant for security issues., • Identify opportunities for improvement and provide constructive suggestions for change., • Contribute effectively to the process of innovative change. Desired • Strong problem-solving abilities., • Excellent communication skills, emphasizing active listening., • Advanced knowledge of support tools, techniques, and technology used for service provision., • Proficiency in operating systems, business applications, printing systems, and network systems., • Advanced diagnostic skills for technical issues related to end-user hardware, software, and network devices., • Extensive experience and knowledge of working with the Microsoft 365 Platform., • Proficient in quick and accurate typing while engaging in phone conversations., • Passion for delivering exceptional Client Experiences., • Advanced understanding of IT Applications, Software, and Hardware., • Ability to communicate effectively in both technical and layman's terms., • Strong motivation to excel in a fast-paced IT environment., • Experience with Ticketing systems, RMM Tools, and PSA software., • Experience providing remote support., • Handling of Technical Service Tickets., • Professional IT Certifications such as Microsoft MCP, MCSA, or MCSE, ITIL, ITSM, etc., • Client Experience Certifications such as Helpdesk Habits, etc. For individuals seeking career advancement, the Senior Helpdesk Engineer role naturally leads to positions such as Service Delivery Manager or CTO.

Job DescriptionTITLE: HELPDESK TECHNICIANLOCATION: HACKENSACK, NJ Seeking a Help Desk Technician for our client’s Hackensack, New Jersey office. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m.JOB SUMMARY:The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environmentREQUIREMENTS: • Candidates should have experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and Word), and iManage (strongly preferred)., • Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly., • Periodic travel to other Firm offices is required, along with additional travel for office buildouts and expansions., • The position also requires flexibility to provide occasional shift coverage or extended hours when needed., • A law firm or professional services background is preferred., • An associate’s or bachelor’s degree in information systems or a related field, or equivalent work experience, is also preferred.

Job Description Summary: Performs duties as level one support, including troubleshooting hardware and software issues for various desktops, laptops, printers and network devices in a Windows network environment with various business applications. Assists the Network Engineers in supporting the LAN/WAN infrastructure (switches, routers, firewalls, servers, workstations, mobile devices, etc.) Job Responsibilities: Equipment and Technical Support • Primary responsibilities include installing and configuring hardware, software, systems, networks, printers, phones and scanners, maintaining, deploying and reviewing workstations and laptop base images., • Repairs and replaces equipment as necessary including but not limited to upgrades and preventative maintenance., • Provides tier one technical support for all corporate network devices and across all IT platforms and applications., • Responds in a timely manner to service requests from end-users received via service tickets and/or help desk calls., • Provides end-user training and support for remote access and company issued devices. Network Setup • Assists with the management of the corporate network environment., • Ensures resources are deployed to ensure high levels of availability and optimal performance., • Serves as support for the onboarding of new/existing employees as needed to corporate network and any corporate devices as well as AV equipment installed at the HQ and any remote office locations. Continuous Improvement and Risk Management • Supports the implementation of new technologies and platforms supporting business objectives., • Assists in the management of small to medium sized projects according to project management schedules., • Safeguard company data by ensuring cybersecurity procedures and regulatory guidelines are followed., • Recommends improvements when appropriate. Other Responsibilities • BS in Computer Science, Computer Engineering, Electronic Engineering or related disciplines., • Minimum of 3 years of professional technology support (end user or desktop) or related experience., • Periodic travel to other branch offices is required along with additional travel for branch buildouts and expansions as needed., • Excellent problem-solving, communication, both verbal and written, and customer service skills., • Strong interpersonal ability, with aptitude to learn new tasks quickly and explain technical concepts and instructions to non-technical staff members., • Services as first point of contact to receive, triage and escalate situations as needed, managing requests from support through resolution or escalation., • Ability to troubleshoot with end users to resolve operational issues and restore services., • Experience with IT Service Management ticketing and service principles., • Experience with installation and configuration of end user systems and devices, cabling and operational best practices., • Experience with Mobile Device Management and onboarding end users to laptops, phone, tablets etc., • Experience with printers/copiers, basic networking, audio-video equipment and phone systems., • Supports higher level engineers with routine maintenance tasks, updates/upgrades and inventory tracking. Preferred • Previous Financial Institution Experience., • Jira Service Management Experience. Columbia Bank offers the following benefits: • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Paid Sick Time., • Bank Holidays. This role is eligible for a hybrid schedule; 3 days in the office and 2 days' work from home based on business need. Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Job DescriptionCompany Description Job Description We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. • Troubleshoot Desktop LAN, server, wi-fi and connectivity issues., • Utilize ticketing system to track email submissions and managing phone support efforts., • Manage Windows Active Directory and Exchange., • Work closely with other IT employees on system maintenance and configuration projects., • Work closely with other employees on interdepartmental projects., • Maintain accurate asset management records., • Work with vendors and manufacturers on repair and maintenance of IT equipment. Requirements • College degree and/or 4-6 years' experience providing end user support, • Ability to help employees solve hardware and software problems and fulfill requests., • Experience with Windows Active Directory& Office 365., • Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts., • Strong customer service and communication skills., • Experience taking user calls utilizing an IVR system, preferably Avaya., • Must be able to cover one weekend shift and holidays that land on your coverage days., • Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus. All your information will be kept confidential according to EEO guidelines.

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

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Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

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JFK Passenger Service Supervisor P/T - ANA.Job Title: JFK Passenger Service Supervisor P/T - ANA.Exempt or Non-Exempt Position: Non-Exempt.Days of the week: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.Shift Start Time: Overnight shift.Unifi is committed to equal opportunity employ