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Desktop Support Technician (Tier II / Field Services) – AD Migration Command Center (On‑Site) 3 Month Contract Pay: $23-$25/hr JOB DESCRIPTION The Desktop Support Technician (Tier II / Field Services) will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves. The technician will troubleshoot login/authentication issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths. KEY RESPONSIBILITIES • Provide Tier II on-site desktop support during AD/M365 migration waves and command center operations, • Troubleshoot post-migration login issues (slow/failing sign-in, credential mismatches, profile/access issues), • Support M365 access issues (Outlook, Teams, OneDrive) and application authentication problems, • Assist users with mobile device management (MDM) / phone re-enrollment as required by migration, • Perform endpoint troubleshooting (Windows OS, profiles, device connectivity, peripherals), • Document work clearly in the ticketing system; follow triage workflows and escalation procedures, • Coordinate with internal teams for complex issues and ensure ownership through resolution, • Maintain professionalism and situational awareness while supporting clinical workflows REQUIRED SKILLS AND EXPERIENCE • 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role, • 4+ years supporting a Windows enterprise environment, • 4+ years using an enterprise ticketing system, • Enterprise experience (large-scale user/device support environments), • Active Directory experience (user account support, login troubleshooting), • High School Diploma or GED, • Flu shot compliance and willingness to wear a mask during flu season (as required), • Ability to meet physical demands outlined below NICE TO HAVE SKILLS AND EXPERIENCE • Prior hospital / healthcare IT support experience, • ServiceNow experience, • Certifications: A+, Network+, Security+, CCNA, • Strong written and verbal communication skills; customer-service mindset WORK ENVIRONMENT / PHYSICAL REQUIREMENTS • Light to moderate energy level, • Lift/carry 25–35 lbs, • Push/pull 50–100 lbs (e.g., IT carts, equipment, similar physical demands), • Frequent keyboard / repetitive motion; continuous talking/hearing during support interactions, • Occasional bending, climbing, reaching, walking, standing, squatting/kneeling/crawling, • Lifting requirements: occasional 11–25 lbs (floor-to-waist and waist-and-above) SCHEDULE / SHIFTS • On-site coverage supporting a 24x7 model (See tracker for shift breakdown), • Candidates must be comfortable with non-standard shifts (day/swing/night/weekends) based on command center schedule 24 hour role: Come prepared to let me know all shifts that work for you before a call. Shift / Location Shift Breakdown (PST) R1: Mon–Fri Day (5) R2: Mon–Fri Day (5) R3: Mon–Fri Swing (5) R4: Mon–Fri Swing (5) R5: Mon–Fri Night (5) R6: Sat–Wed Day (5) R7: Sat–Wed Swing (5) R8: Mon–Wed + Sat–Sun Night (5) R9: Thu–Mon Day (5) R10: Mon + Thu–Sun Swing (5) Day: 6:30 AM – 3:00 PM Swing: 2:30 PM – 11:00 PM Night: 10:30 PM – 7:00 AM

Desktop Support Technician (Tier II / Field Services) – AD Migration Command Center (On‑Site) JOB DESCRIPTION The Desktop Support Technician (Tier II / Field Services) will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves. The technician will troubleshoot login/authentication issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths. KEY RESPONSIBILITIES • Provide Tier II on-site desktop support during AD/M365 migration waves and command center operations, • Troubleshoot post-migration login issues (slow/failing sign-in, credential mismatches, profile/access issues), • Support M365 access issues (Outlook, Teams, OneDrive) and application authentication problems, • Assist users with mobile device management (MDM) / phone re-enrollment as required by migration, • Perform endpoint troubleshooting (Windows OS, profiles, device connectivity, peripherals), • Document work clearly in the ticketing system; follow triage workflows and escalation procedures, • Coordinate with internal teams for complex issues and ensure ownership through resolution, • Maintain professionalism and situational awareness while supporting clinical workflows REQUIRED SKILLS AND EXPERIENCE • 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role, • 4+ years supporting a Windows enterprise environment, • 4+ years using an enterprise ticketing system, • Enterprise experience (large-scale user/device support environments), • Active Directory experience (user account support, login troubleshooting), • High School Diploma or GED, • Flu shot compliance and willingness to wear a mask during flu season (as required), • Ability to meet physical demands outlined below NICE TO HAVE SKILLS AND EXPERIENCE • Prior hospital / healthcare IT support experience, • ServiceNow experience, • Certifications: A+, Network+, Security+, CCNA, • Strong written and verbal communication skills; customer-service mindset SCHEDULE / SHIFTS • On-site coverage supporting a 24x7 model, • Candidates must be comfortable with non-standard shifts (day/swing/night/weekends) based on command center schedule

Customer Service / Remote] - Anywhere in U. Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and

Unifi Services - - Responsibilities: Provide customer service to passengers for arrivals, ticketing, check-in, including boarding, baggage services, reservations, and handling queries or complaints; Direct passengers through Customs, Immigration, and Quarantine; Assist ramp agents to ensure wheelch

Oak View Group - - Responsibilities: Use a computerized ticketing system for walk up ticket sales on event day.Accurately process payments for tickets while following all proper box office selling and payment procedures.Provide a high level of customer service and tactfully resolve ticketing issues

Oak View Group - - Responsibilities: Use a computerized ticketing system for walk up ticket sales on event day.Accurately process payments for tickets while following all proper box office selling and payment procedures.Provide a high level of customer service and tactfully resolve ticketing issues

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing b

Job Description WELCOME TO YOUR CENTER! Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. POSITION SUMMARY Reporting to the Director of IT, the Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The Help Desk Technician will respond to queries, run diagnostics and programs, isolate problems, and determine/implement solutions. PRIMARY ROLES & RESPONSIBILITIES: • Develop and implement service desk procedures, policies, and standards to ensure the efficient and timely resolution of technical issues., • Provide technical support to ensure accessibility and uninterrupted access to group sessions., • Collaborate with IT Team to escalate and resolve complex technical issues., • Create and maintain clear documentation for technical procedures and common support issues., • Manage service desk resources efficiently., • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware., • Reply to help desk tickets promptly and resolve technical problems efficiently., • Support workstation deployment, configuration, imaging, and office moves., • Coordinate and execute the setup, configuration, and teardown of technical equipment for organization-hosted events., • Escalate unresolved issues to the appropriate IT personnel., • Education/Experience: Two years of proven experience as a Help Desk Technician or similar role., • Professional Skills:, • Strong knowledge of computer systems, hardware, and software., • Excellent troubleshooting skills., • Ability to work well in a team environment., • Personal Skills: Customer-oriented and patient with excellent communication skills., • Technology Skills: Intermediate skills in MS Office Suite., • Language Skills: Fluency in Spanish is highly preferred., • Other Skills:, • Relevant certification is a plus. (e.g./ CompTIA A+, Microsoft Certified IT Professional)., • Compensation: The pay range for this position is $23.00 - $24.00 per hour and is commensurate with experience. This is a Full-Time Regular Non-Exempt., • Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries. Equal Opportunity Employer The San Diego LGBT Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. Job Posted by ApplicantPro

Job DescriptionDescription: About the Role We’re looking for a hands-on IT Support Specialist to help keep our growing car wash business running smoothly. This role blends corporate help desk support with in-the-field troubleshooting when our sites need extra support. In our environment, uptime is everything. When a tunnel goes down or team members are locked out of their accounts, operations stall and revenue is impacted. Your mission is simple: move fast, troubleshoot effectively, and get our teams back online with minimal downtime. If you enjoy solving problems, working in a fast-paced environment, and seeing the direct impact of your work on daily operations, you’ll thrive here. What You’ll Do Help Desk Support (HQ & Sites) • Serve as the first point of contact for IT issues across corporate and field teams., • Receive, troubleshoot, resolve, and thoroughly document support tickets., • Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows 11, desktop issues, software installations, browser problems, and printer troubleshooting. When remote troubleshooting isn’t enough, you’ll head on-site. • Travel to locations to resolve issues such as tunnel outages, iPad problems, WiFi failures, and other operational disruptions., • Diagnose power issues, network outages, and software application problems., • Troubleshoot and support POS systems, kiosks, receipt printers, tablets, barcode scanners, cameras, and NVR systems., • Swap cables, replace peripherals, deploy new equipment, and perform basic connectivity checks., • Open and manage tickets with vendors and ISPs, provide detailed documentation, and drive issues through full resolution. You don’t need to be a network engineer, but you should be comfortable with the basics: • Running ping tests and interpreting results, • Reviewing ipconfig output, • Troubleshooting DHCP, DNS, and WiFi issues, • 1–3 years of help desk, desktop support, or field IT experience (multi-site experience is a plus)., • Strong knowledge of Microsoft 365 and Windows 11 troubleshooting., • Solid understanding of basic networking concepts (IP, DHCP, DNS, WiFi)., • Clear and calm communication skills — especially when working with frustrated users., • Strong organizational skills and the ability to prioritize multiple active issues., • Valid driver’s license and ability to travel to site locations. Nice to Have • Experience supporting POS systems or working in retail/multi-site environments., • Familiarity with Microsoft Entra ID, Intune, or MDM tools., • Experience working with ISPs and vendors, with strong documentation habits., • ITIL background or structured ticketing discipline. Physical Requirements • Ability to remain in a stationary seated or standing position for various increments of time, • Able to move about to access a variety of tools and office equipment, • Able to consistently operate a computer or other electronic device, • Able to ascend or descend a ladder, crouch or crawl, • Ability to lift up to 50 lbs, lift over head, twist and turn body when appropriate, • Must be able to communicate clearly through both verbal and written form

Job Description Overview We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols. Key Responsibilities • Provide front-line technical support via phone, email, and in person, • Install, configure, and maintain workstations, laptops, and peripheral devices, • Troubleshoot user access issues related to CAC, Active Directory, and network permissions, • Support patch management, antivirus, and STIG compliance tasks, • Assist in imaging systems and software deployment using tools like SCCM or MDT, • Maintain inventory of IT assets and support lifecycle management, • Escalate unresolved issues to higher-level system administrators or network teams, • Log all support interactions in the ticketing system and track resolution status, • U.S. Citizenship and Secret clearance or eligibility, • Associate's degree in IT, Computer Science, or related field (Bachelor's preferred), • 3+ years of experience providing user and desktop support in a DoD or secure environment, • Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting, • Familiarity with DoD security policies, including RMF and DISA STIGs, • Security+ certification required Additional Preferred Qualifications • Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks, • Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems, • Experience with DoD user account provisioning and revocation procedures, • Familiarity with VDI environments (e.g., Citrix, VMware Horizon), • ITIL v4 Foundation certification, • Experience working in a SIPR/NIPR dual-environment support role, • Strong communication skills and ability to support non-technical users

Job DescriptionOverview: We're looking for a dependable and technically skilled IT Support Technician to join our Technical Support team in San Diego. Satechi is a San Diego-based consumer electronics brand known for premium accessories built for the modern workspace. You'll work with a collaborative team, gain hands-on experience with cutting-edge connectivity hardware, and play a direct role in both our customer experience and internal IT operations.This full-time, on-site role covers daily help desk operations, hardware and software troubleshooting, internal IT support, and employee onboarding and offboarding. What You Will Be Doing: Help Desk & Customer Support • Manage and resolve Zendesk tickets, inbound calls, and live chat with timely follow-through, • Troubleshoot hardware, software, USB-C, Thunderbolt, docking stations, hubs, and display connectivity issues, • Support customers with compatibility troubleshooting across Windows and macOS, • Apply structured troubleshooting methodology before approving replacements or returnsOn-Site IT & Desktop Support, • Provide in-person support for employees across laptops, desktops, monitors, printers, and mobile devices, • Troubleshoot USB, USB-C, HDMI, DisplayPort, Ethernet, and power delivery configurations, • Perform system imaging, device configuration, equipment swaps, and workspace setupOnboarding, Offboarding & Asset Management, • Deploy and configure equipment for new hires; provision user accounts, licenses, and role-based access, • Coordinate with HR to ensure Day 1 readiness for all new employees, • Collect and securely decommission equipment and disable accounts during offboarding, • Maintain accurate IT asset inventory and support device refresh cycles using Iru (formerly Kandji) or JAMFEquipment Testing & Process Improvement, • Test returned devices and validate USB-C, docking, and multi-display functionality, • Identify recurring product or usage patterns and document findings clearly, • Associate's or bachelor's degree in IT or a related field — OR equivalent hands-on experience, • Experience in hardware troubleshooting, desktop support, and multi-display/docking configurations, • Background in ticket-based, phone, or chat support environments, • Strong documentation, communication, and problem-solving skillsPreferred, • CompTIA A+ certification (or willingness to obtain), • Zendesk or comparable CRM/ticketing platform experience, • MDM tool experience: Iru (formerly Kandji), JAMF, or Intune, • Basic networking knowledge (TCP/IP, DNS, DHCP), • Competitive salary package with up to 10% end-of-the-year performance bonuses., • Comprehensive benefits package including health, dental, and vision insurance, and 401k., • Work environment promoting work-life balance. Satechi is an equal opportunity employer committed to an inclusive workplace. Powered by JazzHR D17C3vg4zV

Job DescriptionAbout the role Ciprus Consulting is a San Diego based Managed Service Provider supporting small to mid sized businesses. We are hiring an IT Support Specialist Level 2 to handle escalated support requests, assist with projects, and deliver a high level client experience. This is a mid level position for someone who can work independently and also collaborate closely with senior engineers and team leads. Responsibilities • Provide Level 2 technical support for multiple client environments, including Windows and macOS workstations, printers, and standard business applications., • Troubleshoot and support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online., • Manage user accounts, permissions, and security using Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 admin portals., • Diagnose and resolve network and connectivity issues involving DNS, DHCP, VPNs, Wi-Fi, firewalls, and ISP-related problems., • Handle escalations from Level 1 technicians and resolve issues to meet SLA requirements., • Accurately document troubleshooting steps, root causes, and resolutions in the ticketing system to support knowledge sharing and continuous improvement., • Perform user onboarding and offboarding tasks, including device provisioning, account setup, licensing, and access control., • Assist with client projects, including workstation deployments, Microsoft 365 migrations, infrastructure upgrades, and hardware refreshes., • Use remote tools to resolve issues efficiently and provide on-site support when needed., • Communicate professionally with end users, client contacts, and internal teams, setting clear expectations and timelines., • Follow best practices for security, standardization, documentation, and change management across all client environments., • Participate in on-call rotations or after-hours support when required., • Provide on-site field support at client locations for troubleshooting, installation, and deployment., • Support ongoing improvements to tools, processes, and workflows., • Serve as the assigned technician for a client office when needed, providing consistent on-site and remote support and maintaining familiarity with the client environment.Requirements, • 2+ years of IT support experience in a helpdesk or MSP environment, • Proven ability to troubleshoot complex technical issues across multiple clients and environments, • Strong working knowledge of Microsoft 365 and cloud-based services, • Solid understanding of networking fundamentals., • Experience using ticketing systems, RMM platforms, and remote support tools, • Ability to prioritize work effectively while managing multiple tickets and competing deadlines, • Valid drivers license and reliable transportation for occasional on-site client support, • Excellent written and verbal communication skills with a strong customer-service mindsetPreferred, • Experience working in a fast-paced MSP environment., • Familiarity with PowerShell, Microsoft Intune, or device management tools., • Exposure to security best practices, including MFA, conditional access, and endpoint protection., • Experience supporting small to mid-sized business (SMB) clients., • Certifications such as CompTIA A plus, Network plus, Microsoft, or similar

Job DescriptionCenturum is looking for a Helpdesk Technician to support ISEA Help Desk activities during the system upgrade fielding phase, including fielding calls or emails from customers and providing Tier 1 and Tier 2 Help Desk distance support for troubleshooting efforts related to VRAM. Utilizing the NAVWAR Distance Support ITSM Consolidated Help Desk, the Technician will manage ticketing activities, ensuring adherence to service level agreements (SLAs) and maintaining regular communication with customers. Accurate records of support activities, including troubleshooting steps and resolutions, will be maintained, with updates to knowledge base articles across ITSM, HELEX, NAVY 311, and Remedy Helpdesk. The technician shall generate reports and maintain records, providing a Daily Status Report and Completion Report to document issues and troubleshooting efforts. Internal collaboration involves daily meetings, cross-training ISEA SMEs, and utilizing ITSM SIPR and NIPR environments for information sharing. The technician will support the transition of NIPR trouble tickets to the NESD/Helix platform, ensuring accurate data transfer and continued tracking. Performance monitoring includes attending monthly OIPT meetings to review metrics and contribute to service delivery improvements, ensuring ongoing support and minimizing disruptions for end-users. DUTIES AND RESPONSIBILITIES Must have a high school diploma or its equivalent, and a completed apprenticeship and/or formal training in electronics general theory & practical applications; 3+ years of VRAM experience; familiar with operation, setup and communication within VRAM; follow written instructions, procedures, schematics, technical manuals or otherwise pre-established guidelines in order to troubleshoot/restore/configure settings in VRAM utilizing the following databases management tools: ITSM, HELEX, NAVY 311, and Remedy Helpdesk. REQUIRED SKILLS/YEARS OF EXPERIENCE Prior knowledge working on the followings system is required: VRAM; Prior knowledge of working with one of the following databases/systems: ITSM, HELEX, NAVY 311, and Remedy Helpdesk; ability to perform all duties unsupervised. Education: High School Diploma or equivalent Travel Required: 0% Work Location: San Diego, CA This position is required to have and maintain a Secret US DoD security clearance. PREFERRED SKILLS The Electronics Maintenance Technician (I) is desired to follow written instructions, procedures, schematics, technical manuals, or otherwise pre-established guidelines in-order-to adjust, align, troubleshoot and repair electronic equipment to the subsystem or line replaceable unit level. Knowledge of MS Office 365 and Excell along with Naval Messages desired. REMARKS Must be able to communicate effectively in English, both verbally and in writing. Must be able to interface effectively with all levels of technical and management personnel. Compensation: $34 - $44 an hour. Compensation for positions at Centurum vary depending on a wide range of factors including, but not limited to, location, responsibilities, skill set, and level of experience. EOE M/F/Disability/Veteran Benefits Full-time employees are eligible for the following benefits enrollment from their date of hire: • Health Insurance - Centurum provides insurance for employee and dependent in a comprehensive package. Coverage for vision care is included. This option is available on a cost-sharing basis., • Dental Insurance - Available in conjunction with Health Insurance for an additional cost. Provides oral maintenance care for employee and dependent., • Basic Life Insurance - Company provided benefit for all full-time employees., • Supplemental Life Insurance - Optional life insurance coverage to employees at group rates., • Dependant Life Insurance - Optional coverage for dependents at a group rate., • Long Term Disability Insurance - Optional coverage available to employees at group rates., • Vacation and Sick Leave - Leave accrual is determined by length of service., • Holidays - The company observes ten paid holidays each year. Powered by JazzHR blYnPiCf44

Job DescriptionBoarhog will be hiring a Technical Support Specialist in San Diego CA to support the Surface Combat Systems Training Command (SCSTC) which requires Network Administrative Support, including Information Management, Computer and Local Area Network (LAN) Administration, Cyber Security, System Assessment and Authorization (A&A), Functional Area Needs Analysis/Research, Technical Documentation, and Technical Helpdesk Support. SCSTC consists of the Command and Staff located in Dahlgren, Virginia, as well as SCSTC Units, Sites, and Detachments worldwide. Travel may be required to locations such as Mayport FL, Pearly Harbor HI, Everett WA, Norfolk VA, Rota Spain, and Yokosuka Japan. The use of overtime is authorized when necessary to cope with emergencies, to perform tests, or conduct operations that are continuous in nature and cannot reasonably be interrupted or completed otherwise. The Boarhog headquarters is in Old Town San Diego CA with the Boarhog Program Manager for this contract operating out of Boarhog's Richmond VA office. REQUIRED SKILLS and KNOWLEDGE:(1) Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) (2) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes (3) Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance EXPERIENCE:Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/HelpDesk support. CERTIFICATION:IAT Level I (e.g. CompTIA A+ CE, Network+ CE, Linux+) CLEARANCE:All Contractor personnel shall possess, at a minimum, at the time of Task Order award a current SECRET clearancebased on a Tier 3 (T3)/Tier 3 Reinvestigation (T3R) completed within the last 10 years. OTHER HIRING CONSIDERATIONS:Preference is given to candidates who reside in a Historically Underutilized Business Zone (HUBZone) as determined by the Small Business Administration (see SBA website) BOARHOG BENEFITS:Boarhog has over 13 years of Maritime Industrial Base (MIB) steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including: • Competitive salary and opportunities for additional compensation., • Greater Self-Determination, • Medical / Dental / Vision Health Benefits., • Generous 401K retirement plan after six months of full-time employment, with pre-tax/post-tax options and company matching with immediate vesting to boost retirement savings, • Vacation., • Health savings account., • Stipend for residing in a HUBZone location

Job Description Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals: • Advance Airport Development, • Transform the Customer Experience, • Optimize Ongoing Business Why You'll Love Working at SAN: • Location: This position is located inside the terminals at San Diego International Airport, placing you at the center of airport operations. With direct access to secure areas and daily interaction with employees, airlines, concessionaires, and other aviation partners, you'll be part of the fast-moving environment that keeps the airport running smoothly., • Salary: The hiring salary for Help Desk Technician is $61,106-$65,383. The full pay range for Help Desk Technician is $47,004-$75,207., • Benefits: You will enjoy 14 paid holidays, 18 – 33 days of vacation (PTO), parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan and 457 defined contribution plan. Plus, take advantage of our annual employer-funded Lifestyle Spending Account, designed to support your personal development and growth activities—and much more!, • Wellness: Enjoy a workplace that makes well‑being part of the daily routine! Tap into multiple on‑site gyms, unwind or brainstorm in outdoor workspaces, score fitness discounts for every level and goal, give back with volunteer‑time rewards, connect with financial wellness advisors, and explore scenic walking trails just steps from campus, all wrapped in a supportive wellness package designed to help you feel your best inside and outside of work., • Application Deadline: April 6, 2026. Applications will be reviewed after the closing date. About the Job: The Information & Technology Services department is looking for a Help Desk Technician with a hands-on, problem-solving mindset to support technology across our terminal environment. This role plays a key part in keeping airport operations running smoothly by supporting critical systems used by airlines, tenants, and concessionaires throughout San Diego International Airport. This role is highly visible and fast-paced, with a strong focus on hardware support and real-time troubleshooting. From upgrading Terminal 2 kiosks to responding to day-to-day technology needs across the terminal, no two days look the same for IT Terminal Operations team. The ideal candidate is someone who enjoys being out in the field, is naturally curious, and takes pride in figuring things out, especially when the solution isn’t immediately clear. Everything in this role can be taught—the technology, the systems, the environment. What matters most is a strong foundation in hardware, a willingness to learn, and the ability to show up with a customer-first mindset. This role is not desk-bound; it involves being on your feet and moving throughout the terminal daily, supporting the people and systems that keep the airport running. What You’ll Do: • Ticketing Management: Uses the Authority provided ticketing and asset management software to respond to technical requests for service; maintain, document, coordinate, create, and update asset inventory of hardware, software, and licenses. Performs routine and scheduled preventive maintenance tasks as directed., • Troubleshooting: Troubleshoots system, hardware, software, telecom, and network connectivity issues. Diagnoses problems, researches resolutions, resolves problems, and replaces and/or upgrades hardware and software., • Maintenance & Installation: Assists in installing, configuring, and testing network servers, devices, and software. Diagnoses hardware malfunctions; replaces and decommission components and perform other maintenance and repair. Climbs ladders and lifts up to 50lbs. to install and configure large information displays, peripheral equipment, multifunction printers, and common use passenger processing systems., • Relationship Building: Works collaboratively and effectively as a project team member; establishes and maintains effective customer-focused working relationships with managers, customers, vendors, consultants, employees, and airline personnel., • Ambassador: Orients and trains customers on new hardware and software capabilities, uses, and functions. Install and configure specialized business and operations support software to meet customer profiles and computing requirements., • Collaboration & Analysis: Interviews and consults with managers and customers to identify computer hardware or software requirements. Oversees and participates in the receipt and installation and decommission of purchased hardware and software. Tracks inventory and completes asset documentation., • Documentation Management: Creates device descriptions for terminals, laptops, PCs, printers and controllers. Develops and maintains customer standards, user profiles, documentation, training materials, and records of work performed., • Operational Driving*: Drive and operate Authority vehicles to transport essential equipment and provide technical assistance at multiple locations throughout the SAN campus. The Skills You Need: • Attention to Detail. Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled., • Communication. Effectively exchange information with stakeholders through various avenues, including but not limited to verbal, written, facilitation, and persuasion., • Technical Proficiency. Knowledgeable and ability to work with various operating systems Understanding of computer hardware components, peripherals, and basic networking equipment. Provide knowledge transfer., • Troubleshooting skills. Ability to analyze, define a problem and identify the root cause of technical issues reported by end-users. Capability to systematically diagnose and resolve hardware and software problems., • Customer Service. Strong verbal and written communication skills to interact effectively with end-users and convey technical information in a clear and understandable manner. Focus on providing excellent customer service and ensuring end-user satisfaction., • Team Collaboration. Ability to work effectively with other I&TS team members and departments to resolve complex technical issues., • Adaptability. Ability to adapt to changing technologies, processes, and work environments. Eagerness to learn new technologies and stay updated on industry trends. About the Team: Information & Technology Services (I&TS) is a mission-driven, campus-wide team that enables the Airport Authority’s operations through reliable, secure, and forward-looking technology. I&TS supports critical business applications used by staff, maintains passenger-facing systems such as flight information displays and paging, and designs, operates, and secures the infrastructure that connects the entire airport campus. Our team is responsible for system access, data storage, cybersecurity, and operational continuity; ensuring technology is available when and where it matters most. Within I&TS, the Service Desk & IT Terminal Operations team plays a vital role in supporting both the administrative and operational sides of the airport. One part of the team focuses on ensuring employees across the organization have the tools, access, and technical support they need to do their work. The other operates directly within the terminal environment, providing hands-on support to airlines, tenants, and concessionaires, and responding in real time to keep airport systems running smoothly. Together, this team sits at the intersection of people, technology, and operations, supporting the day-to-day experience of both employees and passengers. Requirements The Experience You Need to Have**: • Graduation from a high school or G.E.D. equivalent;, • Two years of increasingly responsible experience in IT hardware and software support; CompTIA A+, Modern Desktop Administrator Associate, HDIP (Help Desk Institute Professional), Certified Support Professional and higher. *Driving is an Essential Function This role requires regular driving as a critical part of performing work-related duties, specifically involving the operation of Airport Authority vehicles. A valid California driver’s license is required, along with strict adherence to all traffic laws and safety regulations. Applicants must maintain an acceptable driving record to operate Authority vehicles. Compliance with Airport Authority vehicle use policies, including safety protocols and reporting requirements, is mandatory. Applicants must acknowledge that driving Airport Authority vehicles is an essential function of this role. **Don’t meet every requirement? That’s okay. At San Diego International Airport, we value your unique experience and your willingness to learn. Some roles require specific qualifications or degrees, but others don’t—and we're always open to individuals committed to growth and excellence. If this sounds like you, we encourage you to apply. And if it’s not the right fit, we’ll keep you in mind for future opportunities. We may have the perfect spot for you to land. EEO Statement It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities. Physical & Mental Demands Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter). Under California Government Code Sections 3100 - 3109, public employees are designated disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.

Job DescriptionDescriptionWe are seeking a Senior RIA Operations Consultant to play a critical role within the firm’s Centralized Services platform. Our operations team provides expert guidance, training, and relationship-based support that enables advisors to confidently and efficiently operate on Concurrent’s platform. The Senior RIA Operations Consultant serves as a trusted operational partner to advisors and advisory teams, delivering hands-on support while also driving operational enablement, training, and continuous improvement. This role requires deep knowledge of RIA operations, custodial platforms, and internal systems, combined with strong relationship management and training capabilities. Success in this role is defined by advisor confidence, operational consistency, and the ability to improve both advisor self-sufficiency and the firm’s overall service model. ResponsibilitiesAdvisor Enablement and Relationship Management • Serve as a trusted operational partner to assigned advisors and advisory teams, building strong relationships based on credibility, accountability, and a deep understanding of advisor business needs., • Act as a consistent point of contact for advisors navigating operational questions, platform usage, and change initiatives., • Support advisor onboarding and ongoing adoption of Concurrent’s platform by guiding advisors through systems, workflows, and best practices., • Promote advisor self-sufficiency by educating advisors on how to effectively utilize centralized services and operational tools.Operational Expertise and Issue Resolution, • Provide expert operational support through ticketing systems, phone, and advisor-facing interactions, ensuring timely and accurate resolution of issues., • Apply sound operational judgment to distinguish between system issues, process gaps, and advisor training opportunities., • Serve as an escalation resource for complex or recurring issues, ensuring appropriate resolution and cross-functional follow-up., • Ensure support activities align with regulatory requirements, custodial standards, and firm policies.Training and Knowledge Enablement, • Lead structured training initiatives including one-on-one advisor sessions, small group training, and firmwide education related to custodial platforms and internal systems., • Identify training gaps based on ticket trends, advisor behavior, and platform usage., • Maintain and enhance SOPs, quick-reference guides, and training materials to support consistent advisor knowledge and operational execution., • Measure training effectiveness through improved advisor confidence, platform adoption, and reduction of repeat operational issues.Continuous Improvement and Platform Feedback, • Identify recurring advisor pain points and operational friction within the platform., • Translate advisor feedback into actionable recommendations for workflow improvements, system enhancements, and training initiatives., • Partner with Centralized Services, Technology, Practice Synergies, Compliance, and other internal teams to drive scalable improvements., • Maintain working knowledge of Concurrent’s evolving technology stack and service model through ongoing cross-training.Performance and Accountability, • Meet established KPIs related to response time, issue resolution quality, advisor satisfaction, and documentation accuracy., • Participate in regular KPI reporting, skill assessments, and performance reviews., • Bachelor’s degree in a related field or equivalent relevant experience., • Minimum of 8 years of experience in RIA operations, advisor support, or custodial environments., • Demonstrated expertise in advisory operations, custodial workflows, and advisor platform support.Preferred, • Experience in advisor onboarding, training, or operational enablement roles., • Familiarity with centralized service models in a growing RIA platform.Skills and Competencies, • Strong understanding of RIA operational workflows and advisor business models., • Strong relationship management and advisor-facing communication skills., • Ability to translate complex operational concepts into clear and practical guidance., • Strong analytical and problem-solving capabilities., • High attention to detail and commitment to service quality., • Ownership mindset with strong follow-through and accountability. Compensation The base salary range for this position is $90,000 – $110,000 annually with a semi-annual bonus. Compensation will be determined based on experience, qualifications, and location. Location and Schedule This role is based in one of Concurrent’s office locations in Tampa, Florida; Dallas, Texas; or San Diego, California. Standard business hours are generally Monday through Friday, 9:00 a.m. to 5:00 p.m., though flexibility outside of standard hours may be required based on business needs. Benefits • 401(k) matching, • Dental Insurance, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Vision insurance

Job Description Senior IT Engineer to play a key role on our IT Team in the design, deployment, maintenance, and security of our infrastructure. This position requires a hands-on technical expertise with deep experience across Azure AD, Intune, Active Directory, Exchange, virtualization platforms such as Proxmox, and enterprise networking. The ideal candidate is a problem-solver who can operate independently, mentor junior staff, and help modernize and secure IT systems while supporting business operations. Requirements Minimum Requirements but not limited to: • This position requires US Citizenship, • 8+ years hands-on experience across:, • Azure AD,, • Intune,, • Active Directory,, • Exchange,, • virtualization platforms such as Proxmox, and, • enterprise networking. ., • Excellent Problem solving abilities, • Can operate independently,, • Mentor junior staff, and, • help modernize and Systems & Identity Management • Administer and maintain Azure Active Directory (Entra ID), including user lifecycle management, Conditional Access, MFA, and role-based access control (RBAC)., • Manage on-prem Active Directory, including Group Policy, DNS, DHCP, and hybrid AD configurations., • Administer Microsoft Intune for device management (Windows, macOS, mobile), including compliance policies, configuration profiles, and application deployment., • Manage Exchange Online / Exchange hybrid environments, including mail flow, security, retention, and troubleshooting., • Infrastructure & Virtualization, • Design, deploy, and maintain virtualization environments, including Proxmox VE (VMs, LXC containers, backups, clustering, storage)., • Manage storage solutions (local, SAN/NAS, ZFS, backups, snapshots, replication)., • Configure and support enterprise networking environments, including:, • Switching and routing (VLANs, trunking, STP), • Firewalls and VPNs (site-to-site and remote access), • Network security best practices, • Implement and maintain security best practices across endpoints, servers, and identity platforms., • Support compliance initiatives (e.g., CMMC, SOC 2, ISO 27001, or similar)., • Manage patching, vulnerability remediation, endpoint protection, and logging., • Serve as an escalation point for complex technical issues., • Maintain the ticketing system and work issues as they arrive within SLA., • Create and maintain documentation for systems, procedures, and configurations. Required Qualifications • 8+ years of hands-on experience in a senior IT or systems engineering role., • Strong experience with:, • Azure AD / Entra ID, • Microsoft Intune, • Active Directory (on-prem and hybrid), • Exchange / Exchange Online, • Experience with virtualization platforms (Proxmox strongly preferred; VMware/Hyper-V acceptable)., • Solid understanding of TCP/IP networking, firewalls, VPNs, and DNS., • Strong troubleshooting skills across systems, networking, and identity., • Experience with:, • Proxmox clustering, ZFS, and backup strategies, • Linux server administration (Debian/Ubuntu preferred), • Scripting and automation (PowerShell, Bash, Python), • Endpoint security and MDM hardening, • Familiarity with compliance frameworks (CMMC, NIST, SOC 2, ISO)., • Microsoft certifications (Azure, M365, Security) or equivalent experience., • Strong communication skills with both technical and non-technical stakeholders., • Detail-oriented with a strong documentation mindset., • Security-first mentality., • Calm and effective under pressure., • Desire to continuously learn and improve systems. Benefits • Medical, • Dental/, • Vision, • 401K A2e Does NOT Accept Unsolicited Resumes or Referrals from any source other than the candidate, and, as a result, we will not be considering any unsolicited referrals or resumes sent to us as a fee -based candidate submittal. Any unsolicited resumes sent to A2e, including unsolicited resumes sent to a A2e mailing address, fax machine or email address, directly to A2e employees, or to A2e’s resume database will be considered A2e property. A2e will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Job DescriptionDescription: Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: The Cloud + Procurement Operations Associate will support the success of Managed Solution’s cloud licensing and technology product practices by providing sales operations support, white-glove customer service, and efficient administrative activities necessary to support department operations and client satisfaction. Working alongside the Cloud + Licensing Support Specialist and in coordination with the Cloud Support Analyst and the broader Cloud + Procurement, Operations, and Sales/Channel teams, this role is responsible for assisting with the quoting, provisioning, and management of Microsoft cloud licenses and technology products; supporting license and warranty renewal processes; and providing basic licensing information to internal team members and customers as needed. They will be responsible for developing proficient knowledge of Microsoft licensing fundamentals, departmental processes and procedures, and Managed Solution’s cloud and procurement solutions. They will be responsible for the following essential duties and responsibilities: • Delivering exceptional customer service and high levels of accountability in accordance with the Company’s core values and Customer Principles, including prompt response to incoming calls and emails regarding licensing inquiries, quotes, renewals, and procurement requests., • Supporting the Cloud & Procurement Services department with sales operations and administrative support, including: preparing and delivering quotes for Microsoft 365, Azure, Dynamics 365, and other Microsoft cloud licenses using Excel and PandaDoc; providing basic licensing information and guidance to Sales & Channel team members and customers; and assisting with purchasing, account management, mailbox/call/ticket queue management, fulfillment, and quality assurance., • Quickly learning and implementing prescribed department processes and procedures., • Performing high-quality, accurate, and detail-oriented work in quoting, license provisioning, renewal tracking, and other administrative tasks., • Monitoring, escalating, and/or responding to client requests related to licensing, procurement, and renewals via email, phone, or ticketing system. Coordinating with the Cloud Support Analyst on customer issues that involve both licensing and technical support needs., • Following up on outstanding quotes and upcoming license/warranty renewals to ensure clients have the information they need to move forward. Proactively tracking renewal timelines and coordinating internally to escalate urgent requests or obtain necessary information for client response., • Under the close guidance of the appropriate team member, the Cloud + Procurement Operations Associate may be tasked with purchasing licenses and products from approved quotes. In such cases, ensures all purchases made, as directed, match the quote parameters, including correct SKU/model numbers, quantity, pricing, license terms, and renewal dates., • As assigned, assists with completion of administrative requirements for vendor deal registration, rebate programs, license and warranty renewal processing, Microsoft Partner Center data entry, and other administrative tasks. Assists with maintaining accurate records of client license entitlements, renewal dates, and warranty coverage., • Maintaining compliance with all Company policies and procedures, as well as Company values., • Demonstrating the ability to effectively manage multiple priorities, adapt quickly to changing circumstances, and maintain a high level of productivity and efficiency. The ability to work effectively under pressure while maintaining attention to detail and delivering high-quality results will be crucial for success in this fast-paced role., • Associates or Bachelor degree preferred, as well as 6+ months in a high-volume transactional sales, licensing, or administrative/operations position. Equivalent combinations of education and/or relevant work experience will be considered. Prior exposure to Microsoft licensing models or cloud subscription management is a plus. If performing work remotely, prior experience successfully meeting performance expectations in a remote position highly desired., • The ideal candidate will be extremely organized and detail-oriented, an efficiency rockstar, and an excellent verbal and written (English) communicator, as job requires frequent interactions with internal and external customers., • Demonstrated ability to quickly learn and then independently implement prescribed processes and procedures while maintaining high levels of customer service., • Demonstrated ability to successfully deliver accurate, detailed work product in a high-volume environment., • Ability to handle high volumes of requests and tasks; time management; can-do attitude; and demonstrated ability to work in a team environment are required., • Prior experience working in ticketing, quoting, or contract/renewal management systems (ConnectWise, PandaDoc, Microsoft Partner Center) and/or with procurement or licensing processes highly desired. If none, demonstrated experience successfully working in a highly detailed, methodical manner is required., • Strong proficiency in workplace software applications (MS Office – Word, Excel, PowerPoint; Outlook; Teams) is required. Familiarity with Microsoft 365 Admin Center, Azure portal, or Microsoft Partner Center is a plus., • Demonstrated ability to work independently and carry out assigned tasks to completion within parameters of instructions given, prescribed routines, and standard accepted practices, • Strong multitasking and prioritization skills, with ability to work effectively as part of a team or autonomously., • Adherence to tight service level agreements (SLAs), prioritization, and deadlines, including proactive communication around turnaround timelines. Work Location/Remote Status: This position may eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion. Employees in San Diego, CA, or in Pineville/Alexandria, LA area may be required to be present in a physical office site on a regular or full-time basis, depending on company needs. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see . Compensation & Benefits* Base Wage Range: $21.00 to $25.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks: • PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+, • 40 hours of Sick Time per calendar year, • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days, • Holidays – Managed Solution celebrates 7 paid holidays each year, • Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!, • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs), • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7, • $100K Life/AD&D policy provided for all employees, free of charge!, • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more! Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT! • Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking., • Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company., • Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude. Application Information and Hiring Timeline: The initial application window will be through March 31, 2026. If this posting remains open beyond that date, Managed Solution may have extended the application window or may be collecting resumes for potential future openings. If you have questions regarding the status of this posting, please contact . If you have applied previously to roles with our team but have not been selected, feel free to reapply if you remain qualified, eligible, and interested in the position outlined above. *By submitting a resume, you agree to the terms and conditions of our Job Applicant Privacy Policy.

Job DescriptionSalary: $115,000 - $123,000 Reports To: Principal Engineer Status: Full-Time/Exempt Location: San Diego, CA, Hybrid POSITION SUMMARY The Senior Engineering Consultant manages FIT Solutions clients' organizations' computer systems, including software, hardware, and networks. The Senior Engineering Consultant is responsible for designing, installing, and supporting the entire system. Senior Engineers will contribute to the efficiency of services by supporting the completion of tickets. ABOUT FIT SOLUTIONS FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members who are aligned and thrive in a fast-paced, results driven environment. PRIMARY OBJECTIVES Streamline clients through consultation and strategic technology planning to maintain client profitability. Expand existing relationships through initiative-taking engineer consulting and problem-solving to generate new revenue and grow the business. Deliver Best in Class customer service to uphold raving fan culture. Analyze, troubleshoot, and resolve complex technical problems both onsite and remote. SECONDARY OBJECTIVES Provide technology consultation, leadership, and guidance to clients in multiple industries. Develop technology roadmap based on business goals. Manage, review, and oversee IT initiatives and special projects. Manage and review ongoing client IT initiatives. Design and prepare quotes for technology solutions, adhering to the clients budget. Install, configure, and maintain network elements, computer systems and other related equipment. Document daily work through ConnectWise ticketing system. Participate in the on-call rotation with team. Provide desk engineering services. Perform sales engineering by designing solutions and technology business plans for clients. Perform vCIO tasks for assigned clients. Perform other duties as assigned. COMPETENCIES Self-starter and be able to work independently. Must have excellent high-level engineering skills. Customer-oriented, solid business acumen and excellent communication skills. Proven history of performance against goals year over year. Knowledge of IT best practices and ability to use best judgement to service clients needs. Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding. Adaptability in various business cultures and environments. Strong relationship building skills with customers and business partners. EDUCATION/TECHNICAL SKILLS Qualifications Include but are not limited to: Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.) Windows Server 2008, 2012, 2016 and 2019 Cloud Solutions (Azure, AWS) Active Directory Desktop support and user support Windows Client Operating Systems (Window 7, 10) PSA or RMM experience Certifications: MCSA, MCP, A+, Network+, CCNA, Security+ VCP (recent certification or recertification) BENEFITS FIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including: Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage) Options include, PPO, HDHP, HMO and ACO Multiple carrier options FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up) Paid holidays Paid time off Paid sick leave Flexible hybrid work environment Retirement plan (401K) Professional training & development opportunities PHYSICAL REQUIREMENTS Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting Requires ability to occasionally lift up to 25lbs Position may require travel: Up to 50% of the time to client sites Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for prolonged periods of time; operating a computer and keyboard; near visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; manual dexterity to operate process equipment; lifting 25 pounds, bending and stooping; lifting computers; running network cables; connecting and testing networking; traveling to client sites; and walking and carrying devices on stairs and crawl spaces. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Employees may be exposed to heat, cold, sharp edges, metal racks, high voltage outlets, and normal electrical cabling in the office and closet environments. AAP/EEO Statement: FIT Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

Job DescriptionDescription: Summary Deliver blended, learner-centered training for car wash, convenience store (c-store), and home office employees, including hands-on repair & maintenance, systems instruction, sales & service coaching, and leadership development. This role plays a critical part in driving consistent performance, safety, and customer experience across locations. Key Responsibilities • Plan and deliver classroom, virtual, and on-the-job training., • Lead hands-on repair and maintenance workshops, manager-in-training programs, HR workshops, leadership development, and new-hire orientation., • Teach and coach sales & service techniques (personal service, empathy, active listening, objection handling)., • Provide systems training (POS, HRIS, support ticketing, diagnostic tools)., • Deliver leadership and supervisory modules (coaching, feedback, scheduling, conflict resolution)., • Create and maintain lesson plans, SOPs, job aids, and assessments., • Assess skill gaps and track training effectiveness using operational KPIs such as sales, conversion, retention, customer satisfaction, downtime, reviews, and secret shop scores., • Mentor staff, coordinate with cross-functional teams, and manage training logistics and safety. Bachelor’s or Associate degree in a related field (education, training, organizational development) preferred, or equivalent combination of education and experience. REQUIREMENTS: EXPERIENCE • 3+ years training delivery or facilitation experience preferred., • Experience supporting hands-on operational, technical, or maintenance training preferred, • Sales and service coaching experience a plus, • Familiarity with Microsoft Office, POS, and CRM tools., • Strong facilitation, communication, and instructional skills., • Valid driver’s license and willingness to travel to field locations as required by the role REQUIREMENTS: PHYSICAL • Ability to remain in a stationary seated or standing position for various increments of time, • Able to move about to access a variety of tools and office equipment, • Able to consistently operate a computer or other electronic device, • Able to ascend or descend a ladder, crouch or crawl, • Ability to lift up to 50 lbs, lift over head, twist and turn body when appropriate, • Must be able to communicate clearly through both verbal and written form, • Comfortable working in field conditions (outdoors, noise, grease, wet surfaces, confined spaces) when required.

Job Description MyPoint Credit Union is a member-owned financial institution that first opened its doors in 1948 to serve the community. MyPoint has now proven itself to be the financial services leader within the community and the region. Come join our family! MyPoint Credit Union is seeking a highly capable, resourceful, and forward-thinking Systems Administrator who thrives on bringing clarity and structure to complex environments. This is a key position in our mission to modernize and streamline infrastructure. We are working to cut through unnecessary sprawl and deliver secure, scalable, and user-friendly solutions that enable operational efficiency, mobility, and long-term growth. This is not a “keep the lights on” role; we are actively moving toward cloud-first architecture, simplified management, and a more empowered user experience. You’ll work closely with senior administrators to lead critical modernization efforts, with an emphasis on Microsoft 365 enhancements. Areas of focus include Azure, Entra, Intune, Defender, Purview, Exchange, Teams, SharePoint, etc. The ideal candidate is comfortable navigating complexity but committed to building clean, right-sized, and supportable solutions. We’re looking for someone who is detail-oriented, organized, and effective at managing multiple priorities. You should be comfortable working in a fast-paced environment and committed to seeing projects through to completion. This position includes participation in an after-hours on-call rotation and may require occasional evening or weekend work as needed to support critical systems and initiatives. What You’ll Do: • Drive efforts to modernize and simplify infrastructure, focusing on Microsoft 365 enhancements, • Improve and maintain user identity and access using Microsoft Entra ID, including Hybrid Join, SCIM, SSO, and RBAC-based access policies., • Lead cloud migration projects that prioritize user experience, minimize downtime, and reduce technical debt., • Manage and maintain Windows Server infrastructure, vSphere environments, firewalls, switches, and SAN/NAS solutions with a mindset for simplification and sustainability., • Create and maintain thorough documentation to support transparency, team learning, and repeatable operations., • Collaborate across departments and with vendors to ensure infrastructure is aligned with security, application, and business needs., • Respond to and resolve support requests submitted through the ticketing system, ensuring timely, professional, and solutions-focused service., • Provide technical mentoring to teammates and elevate internal support capabilities through training and knowledge sharing., • Participate in a 24x7 on-call rotation and assist in the resolution of critical systems incidents when escalated. What We’re Looking For: • 5+ years of experience in an IT systems administration role supporting complex environments with 2+ of those years at a Managed Service Provider (MSP) or in an IT consulting role supporting multiple client environments., • Demonstrated success deploying and managing Azure/Microsoft 365 (Business Premium, E3, or E5), including licensing, configuration, and integrations., • Strong proficiency in Intune/Endpoint Manager, Windows Autopilot, and mobile/BYOD device management., • Effectively manage Active Directory, Group Policy, RBAC, DNS, DHCP, and other core infrastructure services., • Experience with VMware vSphere and virtualized infrastructure, including storage and networking., • Ability to modify VLANs, firewall configurations, VPNs, and routing., • Manage backups and disaster recovery environment, • Experience supporting complex environments, with a strong track record to simplify, automate, and standardize., • Exceptional analytical, written, and verbal communication skills with the ability to clearly explain technical decisions and tradeoffs., • Certifications in one or more of the following areas Preferred Certifications (not required): Any Microsoft Certification obtained in the last 3 years including: • Microsoft Certified: Identity and Access Administrator Associate (Exam SC-300), • Microsoft Certified: Messaging Administrator Associate (Exam MS-203), • Microsoft Certified: Microsoft 365 Administrator (Exam MS-102), • Microsoft Certified: Security, Compliance, and Identity Fundamentals (Exam SC-900) Bonus Points If You Have: • Exposure to Symitar/SymExchange platforms in a credit union or banking environment., • Familiarity with UCaaS migrations and modern CaaS platforms such as RingCentral, 8x8, Dialpad, Zoom, Microsoft Teams Phone, etc. Who You Are: • You’re energized by modernizing legacy environments and delivering practical, user-friendly solutions., • You lead with integrity and believe in transparency and thoughtful execution., • You’re solutions-driven, curious, and take pride in continuous improvement., • You don’t just tolerate complexity; you organize and simplify it with purpose., • You recognize the responsibilities of supporting a regulated, member-first organization and prioritize security without sacrificing usability., • You have passion, intelligence, integrity, strong communication skills, and technical competence. Additionally, the candidate must demonstrate proven abilities in delivering exceptional customer service and maintaining a strong attention to detail. Location: Kearney Mesa Corporate Office (Onsite) Reports to: VP of Information Services Type: Full-Time (hourly) | On-Call Rotation Required Starting range: $41.75-$52.19 Visit the MyPoint website for more details: EOE/M/F/D/V

Job Description We are seeking motivated, dynamic professionals who are passionate about serving their local communities. Join our team: Apply to our open position(s) below. OPEN POSITION ANNOUNCEMENT Digital Support Specialist (Part-Time) Open until filled. This is an hourly (non-exempt), part-time role. Posted 02/20/2026 San Diego County - onsite work schedule set by San Diego Community Power Duration: 6 Months ABOUT THE ROLE: San Diego Community Power (SDCP) is looking for a Digital Support Specialist who ensures employees have a smooth experience with digital tools and technologies used in today's workplace. This role provides multi-channel technical support, resolves hardware and software problems, delivers training, implements digital workplace improvements, and collaborates across teams to boost productivity, collaboration, and user satisfaction. The Specialist also supports digital adoption initiatives, system improvements, and ongoing development across the digital workplace environment. This role involves offering technical support, troubleshooting issues, training staff, and optimizing digital platforms to improve productivity and teamwork. WHO IS COMMUNITY POWER? Community Power is a community-driven, not-for-profit public agency providing cleaner energy to the San Diego region. Formed in 2019, Community Power is the second largest Community Choice Aggregator (CCA) in California, serving nearly 1 million customer accounts across its member agencies: the Cities of San Diego, Chula Vista, Encinitas, Imperial Beach, La Mesa and National City, as well as the unincorporated areas of San Diego County. OUR HISTORY Community Power was formed in 2019 as a public, not-for-profit community choice aggregator (CCA) in the San Diego region. We began electric service in 2021 and now serve seven member agencies: the Cities of San Diego, Chula Vista, Encinitas, Imperial Beach, La Mesa and National City, as well as the unincorporated communities of San Diego County. Community Power was formed to bring local control and customer choice to San Diego while also providing clean and renewable energy at competitive rates. We are the second largest CCA in California, serving nearly 1 million customers. For more information, please visit SDCommunityPower.org. COMMITMENT TO DIVERSITY At Community Power, we value diversity and are committed to creating an inclusive environment for all employees. We represent a diverse customer base and hope to hire employees that reflect our communities. We provide equal employment opportunities to all applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES A. Technical Support & Incident Management • Provide first‑line and advanced support for digital workplace tools such as Microsoft 365, Teams, SharePoint, OneDrive, and collaboration platforms., • Troubleshoot hardware, software, AV, printing/scanning, and connectivity issues across Windows, macOS, and mobile environments., • Manage and resolve help desk tickets using ITSM tools, ensuring timely follow-up and resolution., • Perform in-depth troubleshooting for complex incidents involving operating systems, applications, endpoint security, and networking., • Conduct onboarding and training sessions for employees on digital tools and best practices., • Develop and maintain user guides, FAQs, knowledge base articles, and quick-reference materials., • Provide virtual and in-person training on Microsoft 365, Teams, SharePoint, and other digital tools., • Monitor platform performance, usage analytics, and adoption trends to identify opportunities for improvement., • Assist with software deployments, patching, backups/restores, and endpoint compliance tasks., • Support MFA, identity/access management, secure configuration, and retention/governance measures., • Support the setup, maintenance, and troubleshooting of Microsoft 365, Google Workspace (if applicable), Zoom, and conferencing systems., • Ensure smooth integration and operation of digital workplace technologies., • Gather user feedback to improve digital experiences and identify areas needing support or refinement., • Analyze ticket trends and training needs to reduce recurring issues and enhance platform adoption., • Support the implementation of digital workplace projects, migrations, and platform improvements., • Perform process analysis, system testing, and readiness activities for new tools and releases., • Ensure compliance with IT security policies, data protection requirements, and standards., • Support the deployment of MFA, secure configurations, and data governance measures., • Strong interpersonal skills and a customer-service mindset., • Ability to manage multiple priorities in a fast-paced environment., • Continuous learning mindset and interest in emerging digital tools and trends., • Collaborative and able to work effectively across teams and departments. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency with Windows, MacOS, and mobile platforms., • Strong knowledge of Microsoft 365, Teams, SharePoint, and other collaboration tools., • Experience help with desk software and ticketing systems., • Experience in the energy sector and/or supporting the implementation of programs funded by California state agencies (e.g., California Public Utilities Commission, California Energy Commission, California Air Resources Board)., • Ability to effectively represent the organization in various professional settings, from local to national levels, such as conferences, workshops, and executive meetings., • CompTIA A+, Microsoft 365 Certified, ITIL Foundation, or comparable credentials. QUALIFICATIONS, EDUCATION AND EXPERIENCE Any combination of education and experience that would provide the knowledge and abilities listed. A typical way to obtain the required qualifications would be: A bachelor's degree in information technology, Computer Science, or related field and two (2) years of experience in an IT support or digital workplace roles. WORK ENVIRONMENT AND CONDITIONS Prolonged periods of sitting at a desk and working on a computer. The position requires occasional carrying, lifting and/or moving objects up to 25 pounds. At Community Power we work in the communities we serve and in the office. Community Power works to ensure a safe and healthy workplace for employees and in our communities. Community Power requires employees to be fully vaccinated for COVID-19. Exemptions to the vaccine requirement will be considered for individuals with medical conditions that prevent them from being vaccinated and for individuals with sincerely held religious beliefs that prohibit them from being vaccinated, consistent with governing labor laws. Community Power is an agency required to adopt and promulgate a Conflict-of-Interest Code ("COI"). The COI code requires employees in designated positions, including those identified under the interim disclosure process, to file a Statement of Economic Interests (Form 700) on an annual basis. A Successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Compensation: Hourly Range: The position salary range is: $42.45 - $55.20; with exact compensation to be determined by Community Power, depending upon experience. Paid Time Off: 80 hours of accrued paid time off per year, and 48 hours per year of accrued paid sick leave. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at the discretion of Community Power as needed. California Pay Range$42.45—$55.20 USD

Job DescriptionSalary: Superintendent Supervisor:General Superintendent Classification:Full-time, exempt The Superintendent is responsible for overseeing field operations on multiple projects, crews, and scopes of work simultaneously to achieve timely and profitable completion. They will assist their General Foreman and Foreman daily to resolve issues, make sound decisions, as well as provide information and drive coordination to ensure work is executed safely and in the most efficient and effective manner. The Superintendent is also responsible for keeping the Project Manager accurately and fully informed of the field status of projects, particularly with regards to cost, schedule, quality, safety, and problems/issues.You can reside in Los Angeles/Orange/San Bernardino/Riverside Counties. PRIMARY RESPONSIBILITIES & DUTIES * Partner with the Safety Manager & Sr. Project Manager to help always maintain a proactive safety culture/attitude and safe work environment on projects: * Ensuring all safety training and documentation (IIPP, JHA, SSSP, etc.) is completed prior to all work beginning. • Instituting and participating in Weekly Toolbox Safety Meetings and performing regular project safety inspections to confirm the SSSP and Cal Solar Safety Guidelines are being adhered to in the performance of the work., • Helping review/address all unsafe conditions, near misses & accidents/incidents, promptly applying corrective actions to mitigate and prevent reoccurrence., • Assisting with updating, creating, & implementing safety policies and procedures. Help create and execute Safety & Work Plans for all major tasks including Building Outage, Crane hoists, etc. * Support the creation of General Conditions / General Requirements (GC/GR) before contract execution, especially on retrofit bids where fencing, bathrooms, etc. will be required. * Participate in retrofit bid pre-design site surveys, design review, and pre-permitting meetings with Engineering teams, offering input regarding constructability and safety items, and supporting the creation of General Conditions / General Requirements (GCs/GRs). * Participate in Pre-Mobilization Meetings (preconstruction-to-construction hand-off) to ensure accurate and high-quality designs and plans have been established, identifying any issues pertaining to constructability, schedule, materials, labor capability/availability, site logistics, crane-pick locations, etc. * Perform pre-mobilization jobsite walks in advance of field crew mobilization, confirming there are no potential field-conditions that could impact the effectiveness and timeliness of executing the work. * Oversee start-up and preplanning of projects with the Project Foreman on all assigned projects. * Partner with the Procurement Manager and General Foreman to forecast BOM procurements for accuracy & lead times, and maintain visibility on truck/storage stock levels, to ensure projects consistently have the necessary equipment/materials to successfully execute the work. Communicate any field deficiencies in a timely manner. * Provide daily oversight of Miter timecard entry and Raken reporting required by Foreman, making certain that the correct project, labor code, and hours are being entered by field employees. Work with the Payroll Department to resolve problems timely. * Partner with the Labor Compliance department to ensure that labor requirements are met on all projects. * Provide leadership and training to the field teams in the execution of the work, ensuring the highest quality of craftmanship is achieved to avoid re-work, and encouraging the implementation of new field methods and procedures. • Help train & monitor the General Foreman and Foreman on the timely creation (minimum of 2-weeks prior to mobilization) of the Field Labor Tracker (FLT) spreadsheet. Coordinate with the client, GC & subcontractors to ensure critical path activities occur in a timely manner and that the overall work is completed in accordance with the overall project scope and schedule. • Interface and coordinate with the client, GC, and/or subcontractors on items that impact our work (rough in conduit, power, low voltage, framing/blocking, etc.) to avoid field conflicts/problems and ensure proper installation occurs. Work with Cal Solar Project Manager to pursue resolutions in a timely and professional manner., • Help identify change-conditions to the work that create cost and/or schedule impacts are acted upon timely (change ordering pricing, T&M ticketing, etc.), including documentation of schedule updates, fragnets, etc. Keep the Project Manager & Engineering team up to date on any field changes, and have full construction change mark-ups ready 4-6 weeks in advance of final inspection if resubmission to AHJ is required. • Lead weekly FLT review meetings of hours used & units installed, comparing results to budgeted production rates, identifying potential issues/concerns/overruns, and timely implementation of solutions. Share production rates with the Estimating team to improve accuracy of future bids. Monitor material and equipment usage against budgets; identify cost-saving opportunities & cost-overrun risks. Work with Project Manager to understand/track all favors, risks, and opportunities, ensuring opportunities are maximized and risks minimized. * Ensure that the Foreman has all necessary plan sets, permits, job cards, etc. and verify that as-built drawings are kept current. * Develop, communicate, monitor, and update execution plan throughout duration of projects to ensure schedule adherence (with minimum 3-week look ahead), and forecast manpower/crew-size needs, material deliveries, etc. to avoid impacts to schedules or budgets. * Conduct routine jobsite meetings/visits with General Foreman and Foreman to review means and methods, schedule status, help with problem solving of day-to-day challenges, management of sub-subcontractors, and coordination with other subcontractors to make / coordinate cost-effective decisions regarding manpower, equipment, and material. * Confirm accurate completion of pre-commissioning reports, as-builts, IX photos, etc. and coordinate necessary manpower for utility visits/inspections, to enable projects to move timely through all post-mechanical completion stages. * Maintain strong understanding of manpower needs for each project to assist the General Superintendent with short term & long-term manpower projection/planning. * Participate in project post-mortem meetings, providing feedback on lessons-learned & issues experienced that can be implemented by the Preconstruction & Construction teams on future projects. TEAM BUILDING & CULTURE • Embody and promote the Cal Solar core values and demonstrate those values in interactions with internal and external stakeholders., • Foster open communication, team building, and sharing of best practices amongst all employees, to help create a continuous learning environment that drives team knowledge & preparedness., • Continually evaluate construction processes, finding new means and methods of construction (out-of-the-box thinking) & share best practices to help increase safety, profitability, quality, efficiency, etc. that can be captured within Standard Operating Procedures (SOPs). Support the Field Training Manager by rigorously promoting high-quality standards that are consistently utilized by all, while also proactively working to help refine/improve these standards. * Encourage employees to take an active role and be accountable for their career growth. * Oversee the training and development of all direct reports through the performance planning process and maintaining1:1 meetings/check-ins, coordinating with the Field Training Manager to help identify available LMS courses and/or develop new training courses that may assist in their professional and personal development. * Establish and maintain good working relationships with governing agencies, inspectors, owners, GCs, and other subcontractors. * Support efforts to recruit and hire field employees that fit our core values and safety/quality culture. * Champion Equal Employment Opportunity (EEO) and Affirmative Action Programs. Key Qualifications & Required Skills/Abilities * Minimum of 7 years of experience in commercial/industrial solar construction. * Experience with construction management, in both self-performing and sub-subcontracting. * Strong understanding of the NEC (wire sizing, equipment ratings, installation requirements, etc.), NFPA 70E electrical safety guidelines, and plumbing code, with ability to reference these codes as required. * Working knowledge of Uniform Building Code (UBC) and building materials/techniques. * Strong understanding of grid-tied PV, solar domestic hot water, piping systems, pumped fluid circuits, and closed-loop heating systems. * Ability to read, understand, problem-solve, implement site-redesign, and mark-up (redline) electrical, plumbing, and structural plans. * Experience working directly with city/county permitting offices and inspectors. * OSHA-30 certification & JW Electrical Licensed, preferred. • Excellent verbal and written communication skills, with ability to communicate effectively with internal and external stakeholders., • Strong interpersonal and customer service skills/mindset., • Excellent organizational, attention to detail/process, analytical/problem-solving and decision-making skills., • Possess a positive attitude, ability to work independently, show initiative, and operate with a sense of urgency., • Excellent time management skills - ability to meet deadlines, prioritize tasks, delegate, and support multiple projects in various stages of preconstruction & construction., • Strong supervisory and leadership skills with the ability to effectively train, motivate, and hold others accountable., • Experience with Dropbox, SCOOP, and Microsoft Applications Suite (Excel, Word, PowerPoint, etc.) or similar software., • Bilingual (English-Spanish) preferred., • Ability to work extended hours to setup field crews for optimal/efficient execution daily., • Travel required within California. About Cal Solar, Inc.: Passionate About Renewable Energy? Then were looking for you! For more than 14 years, California Solar Integrators, Inc. (Cal Solar, Inc.) has developed multi-family and commercial solar projects throughout California. Our systems reliably deliver low-cost solar energy to businesses and multi-family housing communities. We are revitalizing the solar industry with the help of Utility Incentive Programs as well as supporting the state and federal legislative push towards renewable energy. Our experienced sales and estimating teams, engineers and installers, combined with our post-installation system support, provide complete turn-key solutions for new construction and retrofit properties. Service streams include Solar Photovoltaic, Solar Hot Water, EV Chargers, and Energy Storage. We are always seeking talented individuals! Join a focused and motivated team. Cal Solar Inc is an equal opportunity employer (EEO) committed to a culture based on respect and performance. Cal Solar, Inc is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. The starting annual base pay for this role is between USD $115K - $135K. The actual base is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Benefits: Competitive salaries, Health/vision/dental insurance, 401(k) plan with 6% match, Paid holidays, and Flexible PTO.

Job DescriptionDescription: Loch Harbour Group, Inc. is seeking a Web & Digital Interface Designer with strong Jira administration and Power Platform development experience to support Knowledge & Process Management initiatives. This role will focus on designing and maintaining digital interfaces, workflows, and dashboards that support enterprise operations across HR, finance, access management, and program execution. The ideal candidate will combine user-centered design, workflow automation, and data visualization to improve usability, efficiency, and decision-making across the organization. Experience & Skills • Jira Administrator/Developer experience (not just a power user), • Proven ability to design, build, and maintain complex workflows and dashboards, • Experience managing enterprise ticketing systems supporting HR, finance, access, and operational processes, • Experience generating and analyzing operational metrics such as throughput, cycle time, and backlog, • Strong ability to provide clear reporting of system status, impacts, and performance, • Experience collaborating with process owners and analytics teams to drive workflow improvements, • Experience developing applications using Power Apps and Power BI, • Strong understanding of data models, connectors, and system integrations, • Knowledge of web design principles, usability, and accessibility standards, • Strong analytical, problem-solving, and communication skills Requirements: Education • Bachelor’s Degree in Information Systems, Computer Science, Web Design, Data Analytics, or related field Required Technical Skills • Atlassian Jira Administration (workflow design, automation, dashboards), • Microsoft Power Platform (Power Apps, Power BI), • SharePoint Online, • Atlassian Confluence Required Qualifications • Active Secret Security Clearance (required at time of hire), • Competitive salaries, • Paid time off, • Health, dental and vision insurance, • Company paid short/long term disability, • Company paid Life and Accidental Death & Dismemberment insurance, • 401(k) (up to 5% matching), • Flexible Spending Accounts (FSA)

Job Description The Application Support SharePoint Specialist will be responsible for implementation, maintenance, and support for enterprise-wide applications, such as: SharePoint Online, Point of Sales, Safety Systems, Health Care Systems, and Financial Services Systems. PRINCIPLE DUTIES: • Acquire and maintain an advanced understanding of assigned Continuing Life software applications., • Help test, implement, and support applications., • Maintain current and accurate support documentation used by Service Desk for initial support., • Work with project teams during application rollouts and updates., • Respond to escalations from Service Desk to resolve issues with software applications. Work directly with customers to support as needed., • Train staff on proper use of applications., • Proactively monitor and address potential security issues. Assist in educating users on best IT security practices., • Participate in an on-call rotation. QUALIFICATIONS: • 2–5 years of experience in application support, technical support, or similar IT roles., • 2+ years of hands-on experience administrating Microsoft SharePoint Online (must have)., • 2+ years of analytics and reporting experience using Tableau or comparable data visualization tools (must have)., • Intermediate level experience with Microsoft Power Automate (preferred)., • Experience with system integrations, including APIs, REST endpoints, or automated data workflows., • Experience working with IT ticketing systems such as SolarWinds Service Desk., • Experience with Microsoft SQL Server or similar RDBMS (basic to intermediate querying)., • Basic understanding of networking concepts (firewalls, VPNs, DNS, traceroute, etc.)., • Ability to work independently as well as collaboratively within a team., • Experience with eFax platforms such as Consensus., • Experience with PointClickCare or similar eMAR systems., • Experience with RingCentral user administration., • Scripting/programming experience (Python, JavaScript, PowerShell)., • Experience with Prophix or other financial reporting tools., • Experience training users or writing support documentation., • Familiarity with HIPAA or other regulatory/compliance frameworks., • Strong attention to detail and high standards for quality. Continuing Life supports 8 Continuing Care Retirement Communities (CCRCs) across California. Our services range from pre-marketing a start-up community to the extensive services required to manage a stabilized community — accounting, maintenance, and housekeeping. Continuing Life provides a one-stop solution that includes specialized, experienced personnel and IT systems for running and managing the community. Through our talent development review program, we strive to make sure our employees are reaching their goals and working in the role they enjoy. We have a heavy focus on training and provide tuition assistance. We survey our employees annually and listen to feedback to make changes to ensure the best work environment. We are ranked #3 in the nation on Fortune’s Great Places to Work survey for Aging Services! Our company is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. . #ZR #Continuinglife1

Job DescriptionDescription: Join McAlister Institute, a 48-year beacon in San Diego's Recovery Community. Position Overview: We are seeking a skilled and dependable Maintenance Technician to support our facilities and help ensure a safe, clean, and functional environment across all McAlister Institute properties. The Maintenance Technician is primarily responsible for the general maintenance, repair, and upkeep of McAlister Institute facilities. Benefits for YOU: • 13 paid annual holidays, including your birthday; 12 paid vacation days, paid sick leave, • Public Service Loan Forgiveness eligibility, • 403(b) Retirement Plan + up to 6% Employer Match, • Health Insurance available the first of the month following 30 days of employment (Sharp), • Uphold and promote the mission, philosophy, values, and direction of McAlister Institute., • Perform general building maintenance and repairs, • Assist with office space moves (furniture, bulletin boards, dispensers, etc.), • Troubleshoot and repair plumbing issues (clogs, leaks, fixture installations), • Maintain and organize maintenance supplies, tools, and equipment, • Keep all facilities clean and organized, including sidewalks and parking lots, • Follow all workplace safety procedures, • Provide detailed documentation and obtain required purchase authorizations, • Maintain professional appearance and positive relationships with staff, • Adhere to all agency policies, code of conduct, and dress code Shifts Needed: Monday - Friday: 7AM - 4:30PM Monday - Friday: 12PM - 8:30PM Saturday - Sunday: 7AM - 4:30PM Saturday - Sunday: 12PM - 8:30PM Requirements: • High School Diploma or equivalent, • Minimum of 5 years in construction, generally facility maintenance, and repair, • 10-hour OSHA Safety Training Certification, • Bilingual (English/Spanish), preferred, • Compliance with all agency and contract requirements related to trainings, public health, certifications, and reporting., • Exudes a calm and competent manner, able to converse with medical professionals, lay persons, as well as persons or families and defuse crisis or high intensity situations., • Proficiency with software and/or equipment for maintenance tracking/ticketing and email communications., • Must possess a valid and unrestricted California Driver's License, with a good driving record, free of any major infractions, with minimum 3 years' driving experience., • On-site position., • Ability to pass all pre-employment screening, including references, education verification, a criminal background check with at least one year clear of probation or parole, a drug test, and a negative TB test. Equal Opportunity Employer: McAlister Institute is committed to creating a diverse environment and we are proud to be an equal-opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, any other non-job-related factors, and other characteristics protected by local, state, or federal anti-discrimination law covering employment. Reasonable Accommodations: McAlister Institute is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the ., for more information. Please include your name and position you are applying for. Work Authorization Requirement: Applicants must be legally authorized to work in the United States at the time of application. McAlister Institute does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Pre-Employment: All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from McAlister Institute employment as we are subject to County of San Diego contractual hiring requirements). A pre-employment physical examination, and post-offer background check is required. Candidates must have at least one year clear of probation or parole, a drug test, and a negative TB test. General Information & Considerations: Placement on the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. Current McAlister Institute employees may receive priority consideration for positions when they meet essential qualifications. To Staffing and Recruiting Agencies: We do not solicit staffing or agency contacts for our recruitment needs. Our careers site is only for individuals seeking a job at McAlister. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes. Any such submissions will be considered unsolicited and will be ignored to prioritize our own process. We are sure you do amazing work and can give us data to support your sell. We, however, are a non-profit, and are mindful agents of our resources. We do not accept unsolicited resumes or applications from agencies. Please do not forward resumes to us, or email us individually. McAlister Institute is not responsible for any fees related to unsolicited resumes/applications.

Job Description Desktop Support Technician (Tier II / Field Services) – AD Migration Command Center (On‐Site) JOB DESCRIPTION The Desktop Support Technician (Tier II / Field Services) will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves. The technician will troubleshoot login/authentication issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths. KEY RESPONSIBILITIES • Provide Tier II on-site desktop support during AD/M365 migration waves and command center operations, • Troubleshoot post-migration login issues (slow/failing sign-in, credential mismatches, profile/access issues), • Support M365 access issues (Outlook, Teams, OneDrive) and application authentication problems, • Assist users with mobile device management (MDM) / phone re-enrollment as required by migration, • Perform endpoint troubleshooting (Windows OS, profiles, device connectivity, peripherals), • Document work clearly in the ticketing system; follow triage workflows and escalation procedures, • Coordinate with internal teams for complex issues and ensure ownership through resolution, • 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role, • 4+ years supporting a Windows enterprise environment, • 4+ years using an enterprise ticketing system, • Enterprise experience (large-scale user/device support environments), • Active Directory experience (user account support, login troubleshooting), • High School Diploma or GED, • Flu shot compliance and willingness to wear a mask during flu season (as required), • Prior hospital / healthcare IT support experience, • ServiceNow experience, • Certifications: A+, Network+, Security+, CCNA, • Light to moderate energy level, • Lift/carry 25–35 lbs, • Push/pull 50–100 lbs (e.g., IT carts, equipment, similar physical demands), • Frequent keyboard / repetitive motion; continuous talking/hearing during support interactions, • Occasional bending, climbing, reaching, walking, standing, squatting/kneeling/crawling, • 40 hours a week between 7 days a week, 24 hours a day, • Day: 7:30am - 6pm, • Swing: 2pm-12:30am, • Night: 10pm - 8:30am

Job Description Overview Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part of a high-energy, customer-focused team that handles inbound sales, customer support, and service activation for our residential and small business customers. As the first point of contact, the CSAR plays a critical role in delivering an exceptional experience to both prospective and existing customers. In addition to supporting sales and billing inquiries, this role also includes technical support and troubleshooting responsibilities, specifically for our fiber optic internet and VoIP services. Key Responsibilities * Deliver exceptional customer service via phone, email, and in person, serving as the front line for all inquiries. * Support customers through the activation and provisioning of fiber internet and VoIP phone services. * Handle technical troubleshooting for fiber-related connectivity issues, including: * Diagnosing ONT (Optical Network Terminal) and modem/router connectivity problems. * Assisting with Wi-Fi performance and configuration (SSID/password, device connectivity). * Walking customers through basic hardware resets and physical connection checks. * Identifying and escalating advanced network issues to Tier 2 support or field technicians. * Ensure first-call resolution by thoroughly addressing both technical and non-technical customer concerns. * Process service requests, including moves, adds, changes, and cancellations, using the network management system (e.g., Calix, SMx, etc.). * Assist with billing inquiries, payments, and plan adjustments while ensuring account accuracy. * Promote and upsell Wyyerd Fiber services by identifying customer needs and recommending appropriate packages. * Document customer interactions accurately within CRM and ticketing systems. * Maintain up-to-date knowledge of Wyyerd Fiber’s network, services, and troubleshooting protocols. Qualifications & Experience * 2+ years of customer service experience, preferably in a telecom or ISP environment. * Strong understanding of home networking setups including Wi-Fi , device connectivity, and speed management. * Experience using ticketing systems and customer management platforms. * Comfortable with the Google Workspace (Gmail, Docs, Sheets, etc.). * Typing speed of 40+ words per minute. * High school diploma or equivalent required; additional technical training or certifications are a plus. * Strong interpersonal and communication skills. * Ability to troubleshoot, think critically, and adapt to dynamic situations. * Must enjoy helping people and solving problems in a fast-paced environment. Preferred Skills (Not Required but a Plus) * Experience supporting VoIP phone services. * Familiarity with network diagnostic tools (e.g., ping, speed test). * Understanding of fiber optic internet, networking concepts, and home networking equipment (ONTs, routers, mesh systems, etc.). Why Wyyerd Fiber? At Wyyerd, we’re building a better internet — one that’s faster, more reliable, and customer-first. As part of our growing team, you’ll be on the front lines of transforming how people connect, work, and live. Join us and be part of the fiber future.

Job Description Required Skills & Experience • 4+ years of experience with on-site, hands-on, Tier II Desktop Support, • 4+ years of experience supporting a Windows environment, • 4+ years of experience with a ticketing systems, • Enterprise Experience, • Flu Shot / Open to wearing a mask during flu season, • High School diploma Nice to Have Skills & Experience • A+, N+, S+, or CCNA Certification Job Description Insight Global is looking for multiple Field Service Technicians to work ON-SITE for a large healthcare company in San Diego, CA in support of an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. The Desktop Support Technician is responsible for maintaining computer equipment and providing support to anyone within an organization who needs technological assistance. They do everything from perform maintenance to configure components and software and install routine updates to system software. Pay: $25 Location: San Diego, CA MULTIPLE SHIFTS: Monday-Friday, Saturday-Wednesday, Monday-Wednesday/Saturday-Sunday Night, Thursday-Monday, or Monday/Thursday-Sunday Swing Day - 6:30am-3pm PST Swing - 2:30pm-11pm PST Night - 10:30pm-7am PST

Job DescriptionSaronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Job Overview The workplace assistant is the first point of contact for employees, candidates, customers, and vendors. This role provides front-desk coverage, visitor management, workplace & facilities support, and administrative coordination to ensure a safe, welcoming, and well-operated office environment. This position also supports day-to-day office operations and facilities coordination, helping maintain workplace functionality, address routine issues, and ensure continuity of operations in a high-visibility, professional setting. Qualifications * Proven ability to manage front-facing responsibilities with professionalism, including greeting visitors, handling inquiries, and maintaining a positive organizational image * Strong organizational and coordination skills, with experience managing schedules, appointments, and multiple priorities simultaneously * Excellent written and verbal communication skills, with the ability to interact effectively across teams and with external stakeholders * Detail-oriented with the ability to track, manage, and follow up on tasks, projects, and administrative processes * Experience supporting operational workflows, including data entry, documentation, and cross-functional coordination * Proficiency in workplace tools and systems, including Slack, Microsoft Teams, Envoy, Confluence, and Microsoft Excel * Familiarity with submitting and managing facilities requests and handling basic IT support requests or ticketing systems * Ability to work independently while also collaborating effectively in a team environment * Strong problem-solving skills and adaptability in fast-paced or dynamic settings * Customer-service mindset with a focus on responsiveness, professionalism, and efficiency * Prior experience in administrative, coordination, or specialist-type roles preferred Physical Demands • Prolonged periods of sitting at a desk and working on a computer, • Occasional standing and walking within the office, • Manual dexterity to operate a computer keyboard, mouse, and other office equipment, • Visual acuity to read screens, documents, and reports, • Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies

Job DescriptionDescription: At Markful, we’re guided by three core values: Service, Reliability, and Quality, with service at the heart of everything we do. Our goal is simple: to be genuinely helpful in every customer interaction, leaving people confident in our expertise, relieved by how easy we make things, and understood as people and partners. We support customers in ordering custom-printed marketing materials, such as business cards, signage, apparel, and branded products, primarily within the real estate industry. As a Customer Success Specialist, you will play a key role in delivering that experience. This is a fast-paced, detail-driven position managing 80–100+ customer interactions per day across phone, email, and live chat. You’ll guide customers from order placement through delivery, ensure order accuracy, troubleshoot issues, and follow through until each matter is fully resolved. Success in this role requires clear communication, sound judgment, strong organization, and consistent follow-through. This is not a passive support role; you are responsible for both communication and outcomes. Responsibilities include: • Manage a high volume of inbound customer inquiries via phone, email, and live chat, • Providing clear, accurate information about products and services, and educating customers to help them make informed decisions, • Guide customers through product selection and e-commerce order placement, • Review and process online orders to ensure complete accuracy before submission, • Assisting customers with account questions, website navigation, and online tools, • Troubleshoot order, account, and system-related issues, • Document all interactions thoroughly within CRM and ticketing systems (HubSpot experience a plus), • Proactively following up to ensure questions and issues are fully resolved, • Collaborating with internal teams to maintain accuracy, reliability, and quality, • Customers feel confident and supported after interacting with you, • Orders are accurate and require minimal rework, • Follow-ups are completed without reminders, • Communication is clear, professional, and solution-focused, • 2+ years of experience in a customer-facing support role, ideally in a high-volume or e-commerce environment, • Demonstrated ability to manage 80+ daily customer interactions across multiple channels, • Strong written and verbal communication skills, • Ability to multitask, prioritize, and manage time effectively in a high-volume environment, • Experience using CRM systems (HubSpot, Zendesk, Salesforce, or similar), • Comfort navigating e-commerce platforms and web-based tools, • Strong organizational skills and attention to detail, • Professional, calm demeanor under pressure, • Sound judgment and problem-solving ability, • Willingness to work a flexible schedule and occasional overtime Preferred (but not required): • Experience supporting e-commerce or online order processing, • Familiarity with Microsoft Office and browser-based systems, • Exposure to Adobe Creative Suite or basic design tools Education: High school diploma or equivalent required

Job Description About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to: · Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. · Team up with passionate, talented people who care deeply about patients, providers, and making a difference. · See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. · Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. Why You’ll Love It Here As part of the TekTribe, you’ll enjoy: · Comprehensive health, dental, and vision coverage options · Wellness benefits that support lifestyle, behavioral health, and overall wellbeing · Flexible paid time off, sick time, and 10 company-paid holidays · 401(k) plan with company match to help you build your future · Culture Committee driving initiatives that spark connection, fun, and belonging · A workplace powered by innovation, collaboration, and energy every day Magic Touch is a technology company that provides software solutions tailored exclusively for dental lab manufacturers. The company's software is designed to help manufacturers streamline their operations, manage inventory, track sales, and enhance customer relationships. With a focus on innovation and customer satisfaction, Magic Touch is a trusted partner for dental manufacturers of all sizes. If you are passionate about technology and the dental industry, Magic Touch may be the right place for you. The Customer Support Department: At Magic Touch, our Customer Support Department is the heartbeat of the customer experience. We’re a team of problem-solvers, innovators, and relationship builders dedicated to helping dental lab manufacturers get the most from our software solutions. Operating within a multi-tiered support model, our specialists handle everything from quick resolutions and workflow guidance to complex database, automation, and integration challenges. Every interaction reflects our commitment to responsiveness, expertise, and genuine care. We collaborate closely across teams to ensure every customer receives clear communication, lasting solutions, and exceptional service. Guided by PracticeTek’s mission to make healthcare technology effortless and accessible, our department thrives on curiosity, accountability, and the shared goal of helping our clients succeed. The Career Opportunity: The Customer Support Specialist II is a proficient technical resource responsible for managing complex customer issues requiring deeper investigation and product expertise. This role handles Tier 2 support calls, chats, and emails, analyzing, reproducing, and troubleshooting issues to deliver timely and accurate resolutions. Leveraging SQL Server skills, the specialist uses and writes queries to diagnose data-related problems and troubleshoot issues. As a subject matter expert in core product functionality and dental lab manufacturing workflows, this position bridges frontline and advanced support by mentoring Tier 1 specialists, coordinating escalations, and collaborating with cross-functional teams. The specialist also participates in internal and customer training to strengthen knowledge sharing and product adoption. The position is based in San Marcos or San Diego, CA with a hybrid work schedule (3 days per week in office). What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: The Customer Support Specialist II has responsibility for the following outcomes: * Ticket Management: Prioritize and manage tickets consistently across the queue, adhering to SOPs and SLAs. Accurately categorize and assign SLA tags to ensure correct prioritization and response. * Calls, Chats & Emails * Handle Tier 2 inquiries efficiently, asking targeted questions to diagnose and resolve issues on first contact whenever possible. * Escalate to Tier 3 appropriately with complete context. * Choose the most effective communication method (phone, chat, or email) to maximize efficiency. * Customer Satisfaction: Deliver a professional, friendly experience in every interaction. Listen actively, collect relevant information, and provide timely solutions. * Collaboration: Partner with other departments to share insights, improve workflows, contribute to knowledge base, and support knowledge transfers. * Mentorship: Guide Tier 1 specialists to strengthen product knowledge, improve customer relationships, and increase efficiency. * Escalations: Manage Tier 1 escalations promptly, ensuring SLA compliance and thorough documentation for any Tier 3 hand-offs. Assume ownership during Rush or Emergency issues until resolved or reassigned, and notify management per SLA guidelines. * Training: Deliver training for staff and customers, pre- and post-launch, to support knowledge transfer and engagement. How Success is Measured Here’s how we’ll know you’re making an impact and raising the bar: * SLA Compliance * Ticket Resolution/Escalation Time * Reopen Rate * Average Answer Rate * Average Handle Time * Average Time in Queue * Escalation Accuracy/Rate * CSAT * Brand Confidence What You Bring Your unique talents are what make you shine. For this role, success looks like: Education: Bachelor's (Preferred) Experience: * Technical support or help desk: 3–4 years (Required) * Direct experience with proprietary or SaaS business software: 2–3 years (Required) * CRM or ticketing software: 3–4 years (Preferred) * Microsoft Windows Server OS: 2 years (Preferred) * SQL query writing and troubleshooting: 2 years (Required) * Familiarity with IIS, SSL certificates, or similar web environment troubleshooting * Strong analytical, problem-solving, and communication skills Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between [Salary Range]. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees. Powered by JazzHR nZW0808iaS

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