83 Best ticketing Jobs in Plainview, New York (April 2026)

FAP Specialist III

29 days ago

Melville

Job Description Purpose/Job Function: The purpose of the Senior FAP Specialist III position is to perform thorough examinations of the charges billed on client invoices. Charges are audited against the appropriate contract, quote or client directive applicable at the time of shipment. The FAP Specialist III identifies errors, system anomalies and inaccuracies. The audit process allows AFS to enhance the rate engine’s capability and accuracy regarding carrier invoicing and contract specifics/requirements. Coordinating training and account assignments is also a part of the duties. Essential Functions: • Auditing of client bills for accuracy of pricing, services, and classification, • Resolve balance dues received by carriers, • Maintaining client information sheets and audit folders, • Reviewing of invoices to ensure accessories and correct pricing are applicable, • Verifying OLA is loaded correctly to the client discount, • Audit carrier freight invoices while interpreting contract language and intent of requirements, • Perform volume audits of carrier billings for accuracy in payment and original rating, • Communicate audit results in writing and verbally to clients, carriers, AFS management and related departments, • Acquire contract updates, content clarification and client directives to ensure accurate billing rates and audits, • Develop a working relationship with all client personnel essential to the auditing process and maintaining accurate end results, • Must maintain a close working relationship with the Rates Analysts for collaboration, examination, and interpretation of contract content and its application within the rate profiles, • provide contract facts and client needs to the Rates Analyst for necessary changes/upgrades, • Collaborate with Customer Service and EDI Departments concerning carrier data received and issues that impede a successful system rating of invoices submitted by carriers., • Research carrier websites for tariff content, guidelines, accessorial, fuel and other essential elements needed for comparison or analysis before acquiring a directive or presenting contract conflict/issue to a client., • Monitor New Contracts email box and oversee the Jira ticketing process for new rates, • Create monthly billing spreadsheets based off of contract load information, • Monitor number of open contracts and follow up with Contract Entry Specialists regarding status, • Read and interpret contracts to find pertinent information needed for Jira ticketing process, • Work with the Contract Entry teams for all of AFS regarding any open questions, • Work with clients and Account Managers in regards to missing information needed for Jira ticket creation, • Generate reports as needed regarding contract entry status, • Read and interpret freight contracts, • Key sequel code into rating profiles and test before putting rates into production, • Assist with language development in order to auto rate invoices as rate contracts change, • Maintain client profiles by updating rating information as needed, • Troubleshoot rating issues by monitoring live invoices to ensure they are rating per contract, • Create rating profiles during implementation of new clients, • Create additional rating profiles for existing clients as needed, • Communicate with client and carriers to streamline processes, • Communicate with clients to obtain copies of updated contracts, • Review probills in Rate Review for rating issues, • Participate on conference calls to resolve rating issues, • Work collaboratively with other departments to achieve goals of clients, • Aid in implementation of new clients through client rate setup and create new profiles tailored to clients’ needs, • Assist other analysts and auditors in an effort to complete given tasks, • Create and update clients’ SOPs (Standard Operating Procedures) Qualification/Requirements: • Must be able to work in Microsoft Outlook, Work, and Excel, • Ability to multitask and work with minimum supervision, • Must be detail oriented and have strong problem solving skills, • Must have good verbal and written communication skills, • Ability to effectively present information and respond to questions from groups of managers, clients, or customers., • Ability to define problems, collect data, establish facts, and draw valid conclusions, • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables., • Demonstrated ability to work in a team, • Attention to detail and high level accuracy, • Highly organized with ability to manage multiple priorities, • Ability to deliver assignments on time, • Must have great reading and comprehension skills, • Ability work with a diverse audience; internal and external, • Ability to apply common sense understanding to carry out instructions furnished in written or verbal form, • Ability to train other employees and explain policies and procedures in a clear and concise manner, • Advanced computer skills including MS Office, SQL and other programming language, • Must be able to perform all basic math functions to audit invoice charges, • Advanced reading, language interpretation and research skills required for contract versus invoicing analysis Education/Experience: • High school diploma or GED required, college degree preferred, • Previous experience in auditing is recommended Working Conditions/Physical Demands: The position will sit in front of a computer for long hours at a time. Staring at the computer may cause eye irritation or even muscle strain. This position does not require any strenuous or physical activity. Customary Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.

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