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Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. • The Vulnerability Management Senior Consultant safeguards the organization’s digital assets by identifying, assessing, and helping remediate vulnerabilities across the global enterprise. With limited supervision, this job maintains vulnerability management systems' effectiveness and improves the organization’s overall cybersecurity posture through close coordination with stakeholders such as IT, security engineering, and application owners. Essential Functions: • Vulnerability Management Systems: Analyzes current security protocols and drafts strategies for designing, implementing, and operating vulnerability management systems., • External Surface Area: Monitors the organization’s external surface area from an outsider’s perspective, ensuring that all potential entry points are secure and monitored. Responsibilities: • Analyzing vulnerability data from tools such as Tenable, Qualys, or Rapid7., • Prioritizing vulnerabilities based on risk context., • Tracking remediation process and driving accountability with system owners through ticketing systems like Jira or ServiceNow., • Strong communication and collaboration skills to work effectively across IT and security teams., • Generate and present reports on vulnerability trends, SLA compliance, and risk posture., • Support vulnerability scanning operations and troubleshoot scan coverage issues., • Collaborate with other cyber security teams like Threat Intelligence to validate and enrich findings., • Assist in patch validation and change coordination for remediation activities., • Contribute to the tuning of scanning tools and development of custom dashboards., • Stay informed on emerging threats, CVEs, zero-days, and best practices in vulnerability management., • Solid understanding of CVSS, MITRE ATT&CK, and modern threat landscapes., • Familiarity with remediation strategies on Windows, Linux, networking equipment, and cloud services (AWS, Azure, GCP, and/or OCI) - focused specialty in cloud services is a plus.

Job Description CONSULTANT, SALES AND SERVICE (NATIONAL SALES CENTER) Atlanta, GA (Hybrid/Remote) THE RUNDOWN Playfly Sports is looking for a Consultant, Sales and Service to join our team in Cirque Du Soleil. The associate role should be passionate about and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics. Sales Consultant’s revenue will be generated primarily from outbound phone calls. These calls will be supplemented with email marketing, face-to-face presentations and in-arena/stadium tours, if applicable. Day-to-day leadership and mentoring of this position will be provided by Playfly Aspire Leadership. Sales Consultants will receive the tools, programs, and systems necessary to "BE GREAT." WHAT YOU’LL ACCOMPLISH • Meet or exceed sales goals while exceeding client expectations and providing superior customer service, • Increase sales portfolio and new attract business leads, • Sell sports/entertainment tickets to clients on behalf of Client Partners & Playfly Aspire, • Maintain computerized records of all prospects and customers within the ticketing database, • Provide superior customer service to all existing and potential clientele, • Accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals as directed by manager, • Other job-related duties as assigned WHAT YOU’LL BRING • Bachelor’s degree is preferred, but not required, • Bilingual proficiency required: Fluent in French and English (spoken and written)., • Ticket sales experience is preferred, but not required, • Previous customer service or retail sales experience a plus; display a genuine desire to help people, • Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented, • Excellent communication, presentation and listening skills, • Ability to work well with others and comfortable taking initiative, • Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported TRAVEL, LIFTING, PHYSICAL REQUIREMENTS • Willing to relocate, • Availability to work outside typical office hours including nights and weekends as requested, • The work is sedentary in nature, • Walking, standing, bending and carrying of light office items may be required, • The work is typically performed in an adequately lighted and climate-controlled office environment, • May require occasional travel, less than 5% WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Job DescriptionABOUT VICTORY LIVE Victory Live is a private equity-backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment. THE POSITION The Ticket Operations and Fulfillment Specialist is responsible for managing the day-to-day ticket fulfillment process. This role supports our Partners, Travel Agents, and Customers via phone and email, and provides technical assistance related to various API integrations with partner and automation platforms. This position combines customer service, operational support, and system management. The ideal candidate thrives in a high-volume, time-sensitive environment and delivers exceptional service. This is a full-time, exempt position reporting directly to the Ticket Operations (TOPS) Manager. The role is in-office at our Buckhead, Atlanta location and requires working a set schedule from 9:00 PM – 6:00 PM EST, Sunday – Thursday. RESPONSIBILTIES • Execute daily fulfillment processes and protocols, • Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers, • Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print, and physical) for concerts, festivals, sports, theater, and other live events in accordance with event and client-specific protocols, • Apply marketplace policies to orders, and handle claims protocols for all buyers reporting order issues, • Understand the unique (Ticket Evolution) service offerings, • Support the concierge/travel department to source and quote inventory to convert sales, • Prioritize and respond to e-mails and phone calls in a fast-paced environment, • Assist our Clients with a variety of requests, including researching and resolving common issues, • Escalate client requests to appropriate teams or individuals when necessary, • Build sustainable, trusting relationships with our Clients through open and interactive communication, • Follow up on client requests to reach a satisfactory resolution, • Leverage software to complete client requests, • Collaborate with peers across all departments to improve the overall Member experience, • Outstanding attention to detail, • Strong verbal and written communication skills, including the ability to support upset or frustrated clients with professionalism and empathy, • Excellent organizational, administrative, and interpersonal skills, • Comfortable working in a collaborative team environment, • Able to prioritize multiple tasks with minimal guidance and proactively identify and resolve issues, • Able to quickly learn and effectively utilize new software, • Identifying gaps in our supply of inventory in advance of an event, • Ability to conduct quick, thorough research to troubleshoot errors, • Ability to leverage software and resources to manage tasks effectively, • Professional demeanor; able to perform well in high-pressure situations, • High school diploma and 2+ years of relevant experience, or an Associate’s degree from an accredited institution, • Proficiency with Microsoft Office Suite and Google Workspace (Chrome, Gmail, Google Docs, Google Sheets), • Strong problem-solving, research, and analytical capabilities, • Proficient computer and typing skills Powered by JazzHR capwkQNUQ8

Job Description City of Sandy Springs, Georgia ICE RINK TICKET SALES ATTENDANT SANDY SPRINGS PERFORMING ARTS CENTER CITY SPRINGS FLSA: Non-Exempt Pay Grade: $16 Help bring the magic of the season to life at the City Springs Ice Rink! As a Seasonal Ticket Sales Attendant, you’ll be the first smile guests see and play a key role in keeping the rink running smoothly—greeting visitors, managing ticket and skate rentals, and delivering excellent customer service from the very first interaction. Dates: November 14 - January 19, 2026 is our ice rink season. Some required availability over the holidays, including Thanksgiving, Christmas Eve, New Year’s Eve, and New Year’s Day. Essential Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. What You’ll Do * Greet guests and process online reservations and in-person transactions for admissions and skate rentals * Balance register totals and handle credit card payments accurately * Maintain skate rental inventory and keep the ticketing area clean and organized * Answer questions about rates, schedules, and special events * Assist with rink setup, signage, and cleanliness of the grounds * Provide excellent customer service and support rink supervisors as needed What We’re Looking For * Must be 18 years or older with a high school diploma or equivalent * Availability to work nights, weekends, and holidays (Thanksgiving, Christmas Eve, New Year’s Eve, and New Year’s Day) * Strong interpersonal and customer service skills * Comfortable handling cash and electronic payments * Ability to work effectively both independently and as part of a team * Comfortable working outdoors in cold conditions * Skating experience is a plus, but not required Performance Aptitudes: Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships. Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs. Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in critical and/or unexpected situations involving moderate risk to the organization. ADA Compliance: Physical Ability: Tasks require the ability to exert medium physical effort in light to medium work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to 20 pounds. Tasks may involve balancing, bending, climbing, crouching, handling, kneeling, reaching, repetitive motion, stooping, walking, and extended periods of time at a keyboard or workstation. Some work is done on a slippery surface. Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed with exposure to adverse environmental conditions. Requires the ability to work in a cold outdoor environment. The City of Sandy Springs is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Description Tootsies is currently seeking a Front Desk Associate/Cashier for a full-time position. The successful candidate must be able to work a flexible schedule, including weekday and/or weekend working hours, holidays and special events. In this role, an individual will greet customers and provide assistance by responding to routine questions, providing general information, and assisting customer(s) with merchandise checkout/returns, etc. Additional responsibilities include: answering/directing stores main phone lines, assisting with go-backs, charge sends, transfer requests, markdowns and physical inventory. Professional attitude, appearance, and dress is required. Essential Duties & Responsibilities: Front Desk/Cashier: • Build strong customer relationships by providing time efficient, friendly service., • Identify correct price of merchandise & ring transactions using the store’s point of sale system., • Process payment by cash, check, credit card, gift cards, etc., • Issue receipts, refunds, credits & change due to customers., • Process merchandise returns and exchanges., • Calculate payments received & reconcile with total sales & items., • Ensure integrity of customer information as outlined in the companies Protecting Customer Information Policy, including company passwords and access codes., • Ensure customer profiles are complete and not duplicated., • Perform merchandise look-ups, transfers & charge sends for stylists., • Pull special orders, as needed., • Re-ticketing: ensure accurate and timely completion of required tag, place merchandise on reticket bar for processing., • Assist with returning non-purchased merchandise to proper floor location., • Maintain front desk supplies, ensure area is organized at all times., • Ensure consistent email communication and follow up., • Maintain professional & supportive relationship with stylists, fellow team members as well as with all locations., • Provide event support, gift card and goody bag preparation., • Maintain a fashionably styled personal appearance., • Assist with recurring physical inventory. Customer Service • Answer/direct calls pleasantly and promptly., • Greet & acknowledge all customers promptly to ensure a positive experience., • Use client’s last name frequently., • Answer customers’ questions & provide information on procedures & policies in positive manner., • Address customer complaints & immediately refer to a member of management., • Constantly engage all waiting customers in conversation (i.e. waiting for transactions to be processed, alterations/holds/special orders pick-up, etc.), • Ensure customers waiting time is minimal. If time is progressing, seek to get any issue resolved quickly and seamlessly, while ensuring customer is constantly engaged and unaware of any concerns or extended time., • Offer to contact the customer's "regular or preferred" stylist. If the customer does not have one, ensure they have connected with a stylist., • Offer customers carry-out service at completion of transaction., • Bag, box, gift wrap merchandise to the highest level of appearance & care., • Special projects and other duties as assigned. Qualifications: • Retail experience required, experience in a luxury environment preferred., • Sense of urgency, self-starter and motivated attitude., • Excellent organizational skills and ability to prioritize tasks., • High level of attention to detail., • Excellent interpersonal communication skills., • Strong customer service skills., • Basic computer skills., • Willingness and ability to work a flexible schedule for a retail business, including Saturdays, evening store events, etc. Physical Demands: • Speaking/Hearing: Ability to communicate information to customers, • Standing: Remain upright on feet for sustained periods of time., • Walking: Ability to move throughout the store., • Flexibility including bending, stretching and lifting., • Ability to lift up to 30 pounds, ability to move/carry product., • Visual acuity to perform an activity such as viewing a computer terminal, • Use of hands and fingers to handle or feel. Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description As a Shuttle Bus Operator, your primary responsibility will be to ensure the safe and efficient transportation of airport passengers to and from airport parking facilities. This role requires a customer-centric approach, with an emphasis on providing excellent service through friendliness, helpfulness, and professionalism. Company Background Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour’s roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, Vectour Group (Vectour) is looking for you! Every member of this diverse team is essential to our success. Primary Duties and Responsibilities * Customer Service Excellence: * Greet customers in a friendly and welcoming manner. * Provide outstanding customer service by assisting passengers with boarding, answering inquiries, and addressing concerns professionally. * Safe Driving: * Drive a 14(+) passenger bus to and from designated locations as specified by management. * Operate the shuttle bus defensively, exercising caution, and strictly adhering to all traffic laws. * License Maintenance: * Maintain a valid driver's license with three or fewer points on the record. * Vehicle Inspections: * Perform daily pre/post trip inspections of the shuttle bus. * Document any damages or defects, and record fuel levels and mileage accurately. * Maintenance Communication: * Identify warning indicators on the bus and promptly communicate maintenance needs to the maintenance department. * Ticketing and Documentation: * Provide customers with written row tickets for efficient boarding and disembarking. * Complete customer incident forms in the event of accidents or incidents. * Communication Skills: * Communicate professionally via radio with dispatchers, following instructions for staging, pick-up, and reporting the status of ground transportation. * Route Familiarity: * Learn and follow prescribed routes around the airport to ensure timely and efficient transportation. * Assisting Passengers: * Assist customers with wheelchair lift operations onto and off the bus. * Aid customers with special needs in handling luggage, including pushing and lifting. * Survey Distribution: * Distribute and retrieve customer survey cards. * Pass out literature for the City of Atlanta while actively engaging with customers in the ground transportation area. * Schedule Management: * Check the drivers’ schedule to determine the assigned bus for the shift. * Technology Utilization: * Conduct pre-trip inspections using the Zonar Device if equipped or utilize the Pre/Post Trip manual sheet for non-equipped units. * Enter passenger totals onboard the bus into the Zonar handheld device. Note: This list is not exhaustive, and the operator may be assigned additional tasks as needed to ensure smooth and efficient shuttle operations. Operators are expected to uphold a high standard of professionalism and prioritize the safety and satisfaction of passengers. Qualifications & Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Education/Experience Required: High School Diploma or equivalent. * License Requirement: Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver’s License depending on the location's hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more. * DOT Medical Card: A Medical Examiner’s Certificate (DOT Medical Card) is required. * Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 3rd shift and/or weekends may be a requirement. * Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on- one situations to customers and other employees of the company. * Mathematical Skills: Ability to add, subtract, two-digit numbers and multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money. * Appearance: Employees must maintain a neat and clean appearance and be in complete uniform. * Minimum Age Requirement: Must be 21 years of age or older. Job Requirements * Valid driver’s license. * Clean driving record. * Customer-focused attitude. * Excellent communication and interpersonal skills. * Ability to work flexible hours, including nights and weekends. Benefits Vectour is proud to offer: * Competitive Pay * Advancement Opportunities! * Great Coworkers! Salary * $16.40 per hour * Paid biweekly Proposed Hours + Travel * Part-Time; On-Site * Hartsfield Jackson Atlanta International Airport – 6000 N Terminal Parkway, Atlanta, GA 30320 Disclaimer The duties and responsibilities listed above are subject to change and may not reflect all tasks required. You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance. Vectour Group is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We aspire to have a culture where all people thrive and grow forward. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 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Job DescriptionPosition Overview: We are seeking a Kitchen Expo to join our dynamic kitchen team. This role is crucial for coordinating the flow of dishes from the kitchen to the dining area, ensuring that food is delivered promptly and accurately according to guest orders. The Kitchen Expo will act as a critical link between the kitchen staff and the front of house, facilitating communication and maintaining the pace of service. Key Responsibilities: Manage the order flow from the kitchen to ensure dishes are prepared in sequence and sent out to diners in a timely manner. Check the presentation and quality of each dish before it is served to guarantee it meets the restaurants standards. Act as a communication hub between the kitchen and the dining room staff to relay messages about order status, dietary restrictions, and guest preferences. Organize and prioritize food tickets to streamline kitchen operations and improve service efficiency. Resolve any issues related to dish preparation or timing by coordinating with chefs and servers. Qualifications: Experience in a kitchen or food service role, with a strong understanding of kitchen operations and ticketing systems. Excellent organizational and communication skills to manage multiple tasks and interact effectively with kitchen and dining staff. Ability to work in a fast-paced environment, managing stress and maintaining composure under pressure. Keen attention to detail to ensure the accuracy and quality of prepared dishes. Flexibility to work various shifts, including evenings, weekends, and holidays. Team-oriented approach, with the ability to support both kitchen and front of house teams.

Job DescriptionABOUT VICTORY LIVE Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment. THE POSITION The Product Manager – Data & Insights will serve as the central bridge between internal stakeholders, technical teams, and external customers. This individual will shape the roadmap for data initiatives, define and refine reporting and analytics products, and ensure delivery of solutions that generate actionable insights. The role blends internal focus (supporting enterprise BI and analytics initiatives) with external focus (partnering with customers to improve and expand our data offerings). RESPONSIBILITIES Vision & Roadmap • Define and maintain the data and insights product roadmap, ensuring alignment with enterprise reporting needs and customer-facing data product strategy., • Develop and communicate a vision for data and insights initiatives, balancing short-term deliverables with long-term strategy.Internal – Enterprise Data & Analytics, • Partner with BI, Data Engineering, and business teams (Finance, Operations, etc.) to capture requirements for internal reporting, dashboards, and analytics., • Translate complex business needs into well-defined user stories and product requirements., • Validate that data products meet defined quality, accuracy, and usability standards before release.External – Customer-Facing Data Products, • Engage with customers to gather feedback on existing reporting and analytics features, and convert feedback into product improvements., • Work with customer success and product marketing to support adoption of new data products and features., • Track customer satisfaction, adoption, and business impact of external-facing data solutions.Market & Competitive Intelligence, • Benchmark internal and external data/analytics capabilities against competitors and industry best practices., • Maintain a competitive product matrix to identify gaps and opportunities for differentiation.Cross-Functional Leadership, • Serve as a bridge between departments, ensuring alignment and consistent communication on data initiatives., • Define and track KPIs and success metrics for both internal and external data products., • 3–5+ years of experience as a Product Manager, Product Owner, or similar role, ideally with a focus on data, analytics, or insights., • Proven ability to collaborate with both internal stakeholders (BI, Engineering, Finance, Operations) and external customers., • Strong understanding of data concepts: reporting, KPIs, data modeling, governance, and analytics., • Excellent communication, facilitation, and relationship-building skills., • Experience creating and maintaining product roadmaps, writing user stories, and managing backlog prioritization., • Analytical mindset with the ability to translate data into business value and actionable insights.Preferred Qualifications, • Experience with BI/analytics tools (Sigma, Tableau, Looker, Power BI, etc.)., • Familiarity with modern data platforms (Snowflake, dbt, Airflow, Azure Data Factory, etc.)., • Experience in customer-facing SaaS product management., • Background in agile product management (Scrum, Kanban, or hybrid). Powered by JazzHR ffVe3eSG2T

Job DescriptionABOUT VICTORY LIVE Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment. THE POSITION The Analytics Engineer will support the business intelligence team by building reliable data pipelines, modeling data for reporting, and ensuring stakeholders have timely, accurate information. You’ll work closely with senior engineers and analysts, gaining hands-on experience with cloud data platforms, orchestration tools, and modern analytics workflows. RESPONSIBILITIES • Develop, test, and maintain ETL/ELT pipelines using tools like dbt, Snowflake, Airflow, Dagster, and Azure Data Factory under the guidance of senior team members., • Write efficient SQL and Python code to clean, transform, and load data from multiple sources., • Assist with creating and maintaining data models (e.g. fact/dimension tables) for reporting and analysis., • Support BI and reporting platforms (e.g. Sigma) by ensuring data is well-modeled and up to date., • Help monitor pipelines and troubleshoot issues with data quality, performance, or reliability., • Document data models, transformations, and workflows for knowledge sharing and reproducibility., • Comfortable with APIs and integrating them into data pipelines., • Collaborate with the BI team to translate business requirements into usable datasets and dashboards., • 2–3 years of experience in data engineering, analytics engineering, or a similar role., • Strong SQL skills and experience writing queries for analysis or transformation., • Basic proficiency in Python for data processing and automation., • Hands-on experience with a cloud data warehouse (Snowflake preferred)., • Familiarity with dbt or similar transformation frameworks., • Exposure to workflow orchestration tools (Airflow, Dagster, etc.) or ETL/ELT services (ADF, Fivetran, etc.)., • Understanding of core data concepts: relational databases, schemas, joins, data modeling., • Experience with business intelligence tools (Sigma, Power BI, Looker, or Tableau)., • Familiarity with Git and collaborative software development practices., • Knowledge of basic data governance, lineage, and data quality practices. Powered by JazzHR b4ahRq3ojF

Job Description Terrific Opportunity for an Engineer with Excellent Customer Service Skills SWK Technologies is searching for a standout Engineer who loves technology and is ready for a great new challenge and wants to learn! In your new role you will interact with our clients directly onsite and remotely, installing or maintaining their desktops, servers and network environment. This position requires technical skills around Windows 7 and Windows 8 desktop operating systems, as well as Microsoft Windows Server 2008 and 2012 administration skills. Also needs working knowledge of routers, access points, and printers. Excellent written and oral communication skills are essential. Join us in our friendly and professional work environment with this truly unique career opportunity! You’ll be around other talented technology professionals where we all learn from each other and work as a team. Participate in our weekly tech meetings to discuss the latest technologies and help in the development of processes to improve the efficiency and effectiveness of our services. Become a part of our community. This is an excellent opportunity to grow your skill-set with room for advancement. Requirements • A high school degree and at least 3 years experience in the IT service industry, • Experience troubleshooting Microsoft Windows Desktop Operating Systems, • Basic Microsoft Windows Server 2008 and 2012 Administration skills, • Moderate knowledge of routers, firewalls and TCP/IP protocol, • Current technology certifications may be beneficial, • Experience with RMM tools and ticketing software is helpful

Job DescriptionSalary: $15 / Hour Position: Wireless Management Intern Organization:Telecom Management Solutions Classification: Intern / Non-Exempt Reports to: Assistant Manager Mobility Management Solutions JOB DESCRIPTION Summary: The Wireless Intern is an internal, behind the scenes position focused on assisting the Wireless team with cost reduction, visibility and on-going management of clients mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, and reporting. The Wireless Intern will be assisting MMS reps in providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The Wireless Intern is chartered with making cost reduction changes, engaging vendors on pending credits/contracts, and being up to date on all US & Canadian vendor offerings real-time. It is the intent, but not guarantee, that this Intern role will lead to an Apprentice (more client facing role) in a 6-to-12-month period. Essential Functions and Qualifications: * Address all issues through ticketing system and regularly update ongoing projects * Assisting Mobility Management Specialists (MMS) in daily tasks for clients * Account Management in serving as an extension of MMS Team * Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier * Microsoft Office competency: especially moderate level Excel knowledge and experience (i.e., pivot tables, VLOOKUPs) * Managing large volumes of data in excel and databases * Navigating wireless carrier portals Preferred Competencies: * General knowledge of business finance cost allocation, AP and GL Process * Expert level Excel knowledge including the use of advanced functions and pivot tables * Reviewing, understanding, and managing carrier contracts * Knowledge of Telecom Expense Management and/or Mobility Management * Ability to engage and guide a client in discussion of their mobility management ecosystem Major Duties and Responsibilities: * Analysis of invoice and summary of recommendations sent to client * Ownership of clients mobility landscape including vendors, hardware, roadmap and mobile security * Facilitate client call setup or internal meetings to discuss client opportunities * Manage internal client online portal login credentials, contracts loaded, standard plans & upcoming renewals * Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program * Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients. * Be available to the MMS rep to assist with any questions/requests/requests/reports as needed * Join a minimum of 25% of the client MMS-Led Dashboard calls and be responsible calls and be responsible for the note-taking that the MMS rep will send to the client Skills and Abilities * Ability to escalate effectively and manage vendors (both partners and non-partner vendors) * Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management * Ability to diagnose, articulate, and provide solutions for clients issues * Ability to scan and decipher large data sets quickly and efficiently * Ability to leverage automation for efficiency and added customer benefit * Ability to confidently make recommendations, implement and deliver client results Supervisory Responsibility:While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally. Work Environment:This position operates in a professional office environment. Position Type and Expected Hours of Work:This is part-time intern position. Ideally, we would like you to work at least 20 - 24 hours per week. Days and hours of work will be based on your school/class schedule. Required Education and Experience: Working towards a college degree preferred. Additional Eligibility Qualifications * Work Authorization/Security Clearance (if applicable) * Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionDescription: U.S. Soccer Overview The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good. We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S. U.S. Soccer is in a period of significant growth, with ambitions plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results. Position Description The Senior Manager, Matchday and Growth Marketing will lead the strategic planning, execution, and optimization of integrated marketing campaigns that elevate the matchday experience, expand the Federation’s fanbase, and foster deeper connections with supporters across all channels. The ideal candidate is a strategic thinker and hands-on executor with proven experience in live event marketing, digital growth, and brand storytelling. They thrive in a fast-paced, results-driven environment and have a passion for soccer, fan culture, and growing the sport in the U.S. Primary Responsibilities Matchday Marketing • Develop and execute integrated marketing campaigns to drive ticket sales, attendance, and fan engagement for U.S. Soccer controlled national team matches., • Collaborate with Events & Ticketing, Partnerships, Event Operations, Brand, Content, Social and Communications teams to deliver best-in-class matchday experiences., • Lead creative thinking and development of promotional assets (paid media, digital, social, email, in-stadium activations)., • Create, deliver and measure a holistic go-to-market plan for matches inclusive of goals and the full marketing mix from announcement to matchday in domestic and international markets., • Develop and drive match announcement strategy specifically for senior national team events, working closely with Local Organizing Committees (LOCs) and Sports and Entertainment Commissions (SECs) in local markets plus External Communications and Content teams to drive immediate impact and ticket sales., • Act as the central hub for all Matchday-related activities, anticipating challenges and proactively addressing issues before they escalate., • Lead all Matchday external and internal marketing planning and delivery meetings, establishing and managing meeting cadences, and ensure effective communication across teams., • Manage and provide regular updates to key stakeholders on all matchday projects and initiatives., • Oversee the match announcement process, bringing innovative and creative approaches to execution., • Focus on proposition development and match storylines for matches in partnership with Brand, Events & Ticketing, Communications and Content teams., • Collect, manage, organize and present campaign reporting to share performance and learnings with cross functional and senior leadership teams., • Lead digital marketing strategies focused on fan acquisition, engagement, and retention across paid media, CRM, and owned channels., • Partner with Content, Digital, and Data Analytics teams to design growth campaigns that expand reach, drive conversions, and maximize lifetime value of fans., • Provide strategic guidance to team members and cross-functional partners., • Champion a fan-first mindset within the organization, advocating for innovative approaches to deepen connections with U.S. Soccer supporters., • Maintain and take ownership of marketing initiatives to help drive awareness to U.S. Soccer events and programs by tracking goals, KPI’s and forecasts., • Manage marketing approach and media strategy to scale impact of match announcements and drive conversion (sales)., • Lead relationship with key agency stakeholders and digital buyers to drive forward U.S. Soccer’s marketing and revenue goals., • Leverage data-driven insights and A/B testing to improve campaign performance and efficiency., • Develop and manage performance marketing budgets, reporting on ROI and key metrics., • Manage agency and vendor relationships to deliver high-quality, on-brand campaigns., • Collaborate with sales team to drive ticket sales, acquire new fans and Insiders (loyalty members) through all marketing channels including paid search, SEO, affiliate and paid social in partnership with marketing., • Work with creative and marketing teams to lead the testing pipeline, • Develop strategies to enhance segmentation, targeting, personalization and reach across paid channels., • Incorporate local market nuances into planning and execution to ensure tailored, relevant experiences., • Create in-market relationships with CVBs, Sports Commissions and local organizations to help drive interest in awareness in events., • Partner with local influencers and creators to drive awareness and conversion for matches., • Bring exciting and brand-new ideas localized for announcements Requirements: Minimum Qualifications • Bachelor’s degree in Marketing, Communications, Business, or related field (MBA preferred)., • 7–10 years of experience in marketing, with at least 3 years focused on live event or sports marketing and growth/digital marketing., • Strong expertise in integrated marketing, campaign management, paid media, CRM, and fan engagement strategies., • Proven track record of delivering measurable business results (ticket sales, fan acquisition, digital engagement)., • Excellent project management, communication, and leadership skills., • Capable of working in fast-paced and demanding environments., • Must be able to connect “micro” details to the “macro” vision and mission., • Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook)., • Passion for soccer and understanding of the U.S. sports and entertainment landscape., • Experience working in the sports industry., • Passion for soccer and a deep knowledge of the soccer landscape in the United States., • Spanish or bilingual language skills a plus. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development. U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.

Job Description WorldVia Travel Network seeks a Booking Support Specialist, this individual plays a critical role in ensuring the success and satisfaction of our experienced travel advisors. This position serves as a trusted resource for resolving advisor questions and roadblocks, while also providing administrative support to education programs, events, member groups, and employee travel. Additionally, this role manages Member Success support tickets related to the education and events (Member Development) team, ensuring prompt and effective resolutions. This position requires a background as a travel advisor, with the ability to understand the challenges and opportunities experienced advisors face. By combining advisor expertise with strong problem-solving and event coordination skills, the Specialist will directly contribute to member growth and engagement. About WorldVia Travel Network WorldVia Travel Network is a leading host agency for independent travel advisors, supporting over 4,600 members with innovative technology, strategic partnerships, and a proven track record in the travel industry. Since our founding in 1998, we’ve grown into a powerhouse network, providing travel professionals with the tools, education, and connections they need to thrive. We partner with top travel brands like Royal Caribbean, Norwegian Cruise Line, Hilton, Disney Destinations, and more, delivering exclusive benefits and best-in-class support. Key Responsibilities • Act as the primary point of contact for experienced advisors, addressing advanced questions, business challenges, and roadblocks with practical solutions and industry expertise, while also providing guidance on best practices, tools, and resources to support business growth. Additionally, serve as a resource to the Member Success team, offering direction and support to strengthen overall advisor success., • Oversee the buildout, execution, and ongoing maintenance of member education events, trainings, and event spaces (virtual and in-person), while also managing the RFP process and ensuring compliance with contract requirements., • Manage and resolve all support tickets related to the education and events team, ensuring timely and accurate communication with members., • Partner with the Member Development team to ensure strategic alignment on program initiatives, advisor support priorities, and overall engagement strategies., • Escalate complex or specialized issues to appropriate teams, while maintaining ownership of communication until resolution., • Document member interactions, challenges, and solutions in the system to ensure knowledge sharing and trend tracking., • Contribute to the continuous improvement of member education and events by gathering advisor feedback and making recommendations. Our Team Members • Are fundamental optimists who believe that no industry compares to the travel industry., • Go to extraordinary lengths to distinguish ourselves through world-class work., • Prioritize quality over speed and speed over scope., • Desire to work with deeply kind, mission-driven people., • Strive to make the complex simple., • Use first principles to debate ideas, test assumptions, and make decisions., • Seek the truth by putting data above opinions., • Assume good intent and give tactical feedback to help each other get better., • Hold no ego—when our customers win, we all win. We are committed to your professional development and growth as a company. • You will set your own monthly goals aligned with our ambitious strategy., • You will have our collective support in achieving significant wins—and personal coaching from your manager., • You will be encouraged to take risks, try new things, and be creative with your work., • You will have many opportunities to exchange and engage in feedback., • You will be offered continual chances to stretch yourself and raise your own "bar.", • You will be rewarded for achieving excellence and mastery Requirements Preferred Qualifications • Minimum 5+ years of experience as a travel advisor (required)., • Strong knowledge of travel industry products, suppliers, and booking practices., • Proven ability to resolve complex advisor questions and challenges., • Experience coordinating professional development programs or events is a plus., • Proficiency in Microsoft Office Suite and comfort with CRM and ticketing systems., • Excellent communication and problem-solving skills, with the ability to build strong relationships. Travel Requirements What We Offer • Competitive salary and performance-based bonuses, • Employer-Sponsored Medical and Dental Insurance with Employee Contribution, • Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance), • Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance), • 401k with up to 4% Company Match, • Paid Time Off + Company Holidays, • Additional Time Off for Your Birthday and Work Anniversary, • Discount Travel Program, • Opportunities for professional development and career growth, • Travel industry perks and discounts, • Collaborative and innovative work environment At WorldVia Travel Network, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences. Join us in shaping the future of travel and helping our network of agents achieve their business goals! Equal Opportunity & E-Verify Statement WorldVia is an equal opportunity employer. This employer participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Job Description Company Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort. Implementation Specialist Overview: The Implementation Specialist is the subject matter expert who works directly with our K-12 School District clients to understand detailed client needs in order to deliver a tailored Incident IQ Platform solution while managing expectations, timelines, and resources. The Implementation Specialist coordinates communications and activities between internal teams and clients and is critical to the overall success of every project. No two projects are the same, allowing for creative solutions that satisfy each client. This position is responsible for executing and overseeing the project management activities related to the implementation of cloud software and services for new clients and providing ongoing support. We look for excellent communication, time management, and organization skills with the ability to juggle multiple personalities and projects. You must have a strong technical aptitude and a good understanding of hardware, software, mobile and networking technologies and a passion for customer satisfaction. Implementation Specialist Responsibilities: • Lead and manage Client Onboarding projects for Incident IQ cloud software products and related services from after sale to go-live, • Serve as a primary point of contact between clients and the support team during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated issues., • Communicate directly with the client to manage expectations, scope changes, and monitor client contributions to the project, • Maintain documentation and record project status updates using internal tools to track progress against milestones and identify any items holding up further implementation., • Provide assistance with implementation tasks including installation, configuration to meet client preferences, training, and support for the initial implementation period, • Manage multiple/simultaneous implementation projects, • Recognize opportunities for process improvement and provide input for proper implementation, • May participate in special projects or other duties as assigned Implementation Specialist Requirements: • Bachelor's Degree or global equivalent in a related discipline., • 1 to 3 years of related professional customer experience; prefer SaaS Customer Success, • Basic planning/organizational skills and techniques, • Basic analysis and problem solving skills, • Excellent verbal and written communication skills including both inbound and outbound phone calls and general proficiency in business writing, • Ability to communicate and develop relationships with all levels of the organization, • Resourceful, flexible, adaptable and ability to work well with limited direction and oversight, • Professional and confident presence with a consultative, customer-focused attitude, • Strong sense of ownership and the ability to manage multiple independent projects simultaneously, • Proven professional experience with both client/server and cloud based (SaaS) applications and services, • Possess strong technical aptitude and experience working with enterprise-class business software solutions, • Excellent computer skills including proficiency with Microsoft Office applications, SaaS applications, and webinar or conference/meeting applications., • Proven professional experience with project management, including scheduling of tasks and management of small to mid-sized projects What makes Incident IQ different: • We facilitate whole-person growth where employees can develop personally as well as professionally., • We offer an energetic and collaborative environment; everyone's opinion matters!, • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!, • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO). Incident IQ is an Equal Opportunity Employer

Job DescriptionABOUT VICTORY LIVE Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment. THE POSITION Victory Live is seeking a Senior Platform Engineer to design, manage, and optimize the organization’s cloud infrastructure across AWS and Azure. This hybrid role combines DevOps and Site Reliability Engineering responsibilities, ensuring fast, reliable, and scalable delivery of software and services. The Senior Platform Engineer will manage EKS and AKS clusters, maintain CI/CD pipelines in Azure DevOps, and implement monitoring and observability with Datadog to drive system reliability and operational excellence RESPONSIBILITIES • Design, implement, and maintain AWS and Azure cloud infrastructure for scalability, reliability, and cost efficiency., • Operate and optimize EKS and AKS Kubernetes clusters, including scaling, upgrades, and workload management., • Develop, manage, and improve CI/CD pipelines in Azure DevOps and/or GitHub to accelerate software delivery., • Implement and manage monitoring, logging, and alerting using Datadog, Elastic and Grafana to proactively detect and resolve issues., • Drive automation and Infrastructure-as-Code (IaC) initiatives using Terraform., • Collaborate with development teams to improve deployment reliability, system performance, and operational processes., • Participate in incident response, on-call rotations, and disaster recovery planning., • 10+ years of experience in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles., • Strong hands-on experience with both AWS and Azure services., • Expertise in managing EKS and AKS Kubernetes clusters in production., • Demonstrated expertise in building and maintaining CI/CD pipelines with leading platforms including Azure DevOps, GitHub Actions, Semaphore CI, and Jenkins to ensure reliable, automated software delivery., • Proficiency with monitoring and observability tools, preferably Datadog., • Strong scripting and automation skills (Python, Bash, or PowerShell)., • Experience with Infrastructure-as-Code (Terraform, Bicep, or CloudFormation)., • Solid understanding of networking, security, and system architecture in cloud environments., • Strong problem-solving, troubleshooting, and incident response skills. Powered by JazzHR WtuvvvjUpL

Job DescriptionSalary: $15,000/mo Revolutionizing the Future of Live Event Commerce Were an innovative event technology company seeking aWeb3 Integration Specialist to bridge blockchain technology with mainstream e-commerce platforms. This role involves developing a next-generation POS system that seamlessly connects NFT ticketing and physical merchandise sales an industry-first solution. The outcome? A frictionless customer experience that changes how fans engage with live events. What Youll Build A custom POS system bridging Web3 technology with traditional retail Real-time inventory tracking for both digital & physical assets Secure payment processing for crypto and fiat transactions A system to prevent fraud & protect digital and physical transactions Key Responsibilities Architect and develop a custom Shopify-integrated POS system Enable real-time sync between NFT-based digital assets & physical SKUs Build secure crypto + fiat payment gateways Ensure seamless user experience for digital & physical transactions Your Skills & Experience Must-Have: Shopify API or major e-commerce platforms (BigCommerce, WooCommerce) Smart contract development (ERC-721, ERC-1155) Payment gateway integration (crypto + fiat) Web3 libraries (ethers.js, web3.py) POS software/hardware customization Nice-to-Have: Experience with anti-fraud & security systems Loyalty program integration Inventory management APIs

Job Description About Cleerly We're Cleerly – a healthcare company that's revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world's leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly's solutions are supported by more than a decade of performing some of the world's largest clinical trials to identify important findings beyond symptoms that increase a person's risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. About the Opportunity Our Client Support team provides Level 1 & 2 technical, operational support, and change management support to existing, expanding, new, and potential clients who work with Cleerly. This team is responsible for triaging incoming cases, issue resolution, and change requests for our product. This is a remote role but you must be able to work Saturday & Sunday, ET hours. In this role you would be a Client Support Specialist triaging and investigating customer service problems and interfacing between our Implementation, Sales, Client Success, Technology, Medical Affairs, Operations and Marketing teams to solve and prioritize minor to critical issues. The person in this role supports clients using Salesforce, ticketing tools and applies their critical thinking skills in collaboration with leadership in building a case and raising awareness on high-impact problems to ensure quick resolution. Additionally, you will process, and send requests for customer payments, track outreach, and work cross departmentally to ensure patients Cleerly results are sent to and from Cleerly. The Client Support Specialist will report to the Client Services leadership and must be able to partner well with other internal teams. One team, One dream. The successful candidate will have excellent critical thinking, technical, and communication skills, as well as proven experience working independently and prioritizing tasks. As business needs evolve, this role demonstrates flexibility by rapidly learning new issue types, systems and tools. Responsibilities: • Must be available to work 8AM-12:30PM EST Saturday & Sunday, • Triage and troubleshoot problems and identify issues requiring Product, Quality, or Engineering attention, while also addressing user error or unexpected behavior, • Process user changes within the software system, • Stay current on product updates, changes, and tests that could affect front line teams, working closely with other team members to ensure internal knowledge is kept current., • Scheduling CCTA (coronary CT angiogram) appointments with imaging centers nationwide; ability to navigate imaging centers and providers that Cleerly may not have a prior relationship with, • Collecting payment from patients using a third party payment platform, • Manage workflows and time commitments for quick and thorough resolution, • Support evolving business needs and volume by acquiring targeted expertise across multiple product types and tools, • 2+ years of experience working in fast-paced, data-focused, and investigative environment, • Triage for complaints and surface through internal workflow with Medical Science Liaison and Regulatory and Quality teams, • Experience designing workflows and processes, • 2+ years' experience with Salesforce or other CRM Ticketing systems, • Proven critical thinking skills, • Ability to manage open cases concurrently and maintain follow-up until resolution, • Demonstrated ability to gather and quantify evidence needed to fully investigate and solve reported issues, • Ability to distinguish product issues, quality risks, and user error root causes, • Excellent verbal/written communication skills, with the ability to explain technical concepts in a simple way to non-technical audiences Salary Range $30 per hour, 16-20 hours per week Working at Cleerly takes HEART. Discover our Core Values: • H: Humility- be a servant leader, • E: Excellence- deliver world-changing results, • A: Accountability- do what you say; expect the same from others, • R: Remarkable- inspire & innovate with impact OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. By submitting your application, you agree to receive SMS messages from Cleerly recruiters throughout the interview process. Message frequency may vary. Message and data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. For more information see our Privacy Policy (). All official emails will come from @cleerlyhealth.com email accounts. #Cleerly

Job DescriptionWho We Are Roots is redefining real estate investing with a never before seen resident-centric model. We’re totally reshaping the tenant-landlord relationship by offering residents the chance to not just rent but partner in the property they live in. This is not rent-to-own; this is the first ever own-while-you-rent program! Our innovative “Live In It Like You Own It®” program is about more than just providing a place to live; it’s about fostering a sense of community and financial empowerment. By intertwining investment opportunities and resident engagement we have proven that this model truly does do good by the residents, and performs quite well for our Investors. Roots is committed to making a positive impact and helping millions of people build wealth through real estate. We believe that a win-win ecosystem is the only type worth building! Our Why We fundamentally believe that everyone should have an opportunity to build wealth. This belief is what guides our mission of giving everyone the opportunity to build wealth and secure their financial future through investment in real estate. In pursuit of our mission we will help 1 Million people grow wealth by breaking down the barriers to real estate investment for the masses, and making real estate as easy to invest in as the stock market. Why We Need You The Delivery Manager drives the successful execution of the software development lifecycle (SDLC), ensuring our product and engineering pods deliver high-quality features on time. This role goes beyond scheduling — it’s about chasing down blockers, managing shifting priorities, and setting clear expectations with stakeholders. Acting as the connective tissue between Product, Engineering, QA, and Design, the Delivery Manager owns sprint delivery, reporting, and transparency across the organization. Role Responsibilities SDLC & Delivery Ownership • Own delivery across two engineering pods, ensuring stories and epics move smoothly from concept to deployment., • Actively chase blockers, reassign resources, and adjust timelines to keep sprints on track., • Align priorities with Product, Engineering, and Leadership; reset expectations when plans shift., • Ensure proper documentation is added to epics, stories, and objectives at each stage. Epic & Story Refinement • Partner with Product and Pod Leads to refine epics into actionable user stories. Ceremonies & Continuous Improvement • Lead grooming, sprint planning, retrospectives, and working sessions., • Ensure sprint budgets and velocity are respected and realistic., • Track sprint execution daily, coordinating with engineers, QA, and Product to resolve slowdowns., • Turn retrospectives into actionable process improvements. Cross-Functional Collaboration Analytics & Reporting • Use SQL or other query tools to analyze sprint performance., • Report on:, • What was completed vs. delayed., • Why deadlines were missed., • What outside work entered the sprint., • What resources are needed for timely delivery., • Provide actionable insights to leadership based on data.Qualifications, • 2–3 years of experience in software delivery, product operations, or program management., • Software background required (startup experience nice-to-have but not critical)., • Must be able to work East Coast hours., • Proven ability to manage delivery across at least two engineering pods., • Hands-on experience with ticketing systems (Shortcut required; Jira experience a strong bonus)., • Strong reporting and analytics skills with proficiency in SQL or other query languages.Our Values, • Accountability: We take our responsibilities seriously and always stay transparent., • Student Mentality: Continuous learning and growth are at our core., • Driven: We strive to exceed expectations. We aim for excellence in everything we do., • Fairness: We’re committed to equitable treatment for everyone., • Great Stewards: We manage our resources and relationships with care and responsibility. At Roots, we're committed to providing equal employment opportunities to all individuals, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We firmly believe that diversity fuels creativity and innovation, enhancing the quality of our work and the strength of our team. Join us and be part of an inclusive environment where every perspective is valued. Powered by JazzHR FfyDyQ5BH0

Job Description As a seasoned automation engineer, you'll design secure, high-performance automation systems for hyperscale data centers that support global connectivity and commerce while working for a 40-year-old company that employs 400 nationwide. Summary: As an Automation SCADA Engineer, you will design, build, and commission high-availability SCADA solutions for critical infrastructure projects, including large-scale hyperscale and colocation data-center campuses (10MW–200MW+). Working under our Senior SCADA Engineer, you'll turn PLC tag maps into intuitive HMIs, historian records, and actionable dashboards that keep critical facilities online 24×7. Benefits: Excellent competitive benefits include sign on bonus, many choices for medical plans, Health reimbursement account, flex spending accounts, Dental and Vision plans, 401K with company match, PTO including additional paid time off during the last week of the year, life, short-term and long-term disability, professional development opportunities, tuition reimbursement, professional licensing assistance and paid parental leave following one year of employment. Education / Experience Requirements • 4+ years hands-on SCADA development experience in mission-critical/industrial automation projects using Ignition platform Position Requirements (Advanced level for all the following) • UI design for BAS / EPMS solutions, • UDT development and testing, • Systems integration using standard Protocols: OPC UA, BACnet/IP, Modbus TCP, MQTT (Sparkplug B), • Python scripting, transaction groups, and gateway redundancy, • Platform solution architecture, including licensing, module selection and SMA support options, • Source control (Git), ticketing (Jira/Azure DevOps), basic Linux/Windows server admin, • Soft Skills: Clear client-facing communication, rapid decision-making, and calm execution in schedule-compressed environments., • Knowledge of VLANs, LANs, VPNs, and RSTP, • Daily travel up to 50%, including travel to all 50 states To comply with some state laws, the annual base salary range for this position has been provided. The range given is broad and should be considered as a guideline only. Our client will consider a candidate's work experience, education/training, key skills, the salaries of current employees in similar roles, and other factors when extending an offer.

Job Description ABOUT VICTORY LIVE Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment. THE POSITION Victory Live is looking for a Staff Software Engineer to own technologies and processes that power our B2B Marketplace. You will play a key role on the team providing new features to several business-critical monoliths and micro-services, updating legacy code and addressing technical debt, while implementing best practices and enforcing standards. This is an exciting opportunity to contribute one of the main revenue sources at a premier live event ticketing company. RESPONSIBILITIES • Collaborate across teams to influence engineering work, ensuring decisions align with divisional strategic plans., • Collaborate with stakeholders to align technical solutions with business goals., • Drive large-scale technical initiatives, solve highly complex technical challenges, and deliver scalable, secure solutions., • Provide guidance and support to engineers, helping them grow professionally and tackle technical challenges., • Work closely with Architects to design and implement robust system level solutions, within company standards., • Help define and promote engineering best practices across teams, ensuring consistency and quality in all technical efforts., • Help shape the organization’s technology strategy, aligning innovation with business objectives and long-term scalability, • Identify and address technical debt to enhance long-term maintainability., • Ensure the team's code meets quality standards through rigorous code reviews, adhering to the quality program., • Executing on projects by authoring high-quality code while handling complex and critical tasks What we’re looking for: • BA, BS, MS, or PHD in Computer Science, • 10+ years of professional software development experience., • Strong proficiency in Ruby on Rails., • Strong experience building and maintaining high-throughput backend services and APIs, at scale., • Deep understanding of software engineering best practices., • Familiarity with other technologies in our stack, such as Redis, Kafka, Postgres, DataDog, Grafana, Kubernetes, Helm, Kong, Terraform, Docker, Github, • Familiarity with AWS systems and services such as RDS, Elasticache, Cloudsearch, EKS, MKS., • Knowledge of live ticket sales and/or experience working within a fast-paced industry is a plus Qualities you should possess: • Strong collaboration and communication skills., • Mentorship and leadership abilities to guide onshore and offshore teams., • Ability to work with multiple tech stacks and oversee software maintenance., • Experience with cloud-based, low-downtime applications and micro-service architectures., • Experience with Agile methodology and continuous integration environment., • Seamlessly switch between an Independent Contributor (IC), and Contributing Manager as needed., • Strong leadership and team optimization skills. Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skillet and are interested in learning more about this position. Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. Powered by JazzHR ZrETYuDOoT

Job Description IT Service Representative (IT Help Desk) Location: Hybrid, Atlanta, GA Job Type: Full-time | On-call rotation required Benefits: • 401(k), • Dental insurance, • Employee assistance program, • Health insurance, • Life insurance, • Paid time off Our mission is to support our care teams with reliable technology, guided by our Core Values. We're looking for a service-minded IT professional who thrives in a fast-paced environment and enjoys solving problems that help people. Position Summary As an IT Service Representative (IT Help Desk), you'll be the first point of contact for IT support across the company. You'll handle Tier 1 technical issues, document and resolve tickets, and escalate complex cases as needed-all while delivering excellent customer service. What You'll Do • Serve as the first line of IT support for staff via phone, email, and ticketing system., • Resolve Tier 1 issues (hardware, software, network, applications)., • Track, document, and follow up on support tickets., • Escalate issues to Tier 2 teams when necessary., • Provide user training and support on IT equipment and software., • High school diploma or equivalent (required)., • 1+ year technical support experience or internship., • 1 IT certification or 2-year Associate's degree., • Strong troubleshooting and customer service skills., • Experience with ticketing systems, MS Office, and remote support tools., • Competitive pay + benefits package., • Opportunities for career growth and certifications., • Supportive, mission-driven team environment. Job Posted by ApplicantPro

Job Description THE POSITION In this position, the incumbent will work hand in hand with our Operations Team handling all aspects of ticket supply chain logistics. With the aid of our in-house automation tools, the Operations Fulfillment Specialist will be responsible for servicing our Members and Customers with their orders via manual fulfillment, phone and email support. This role combines elements of customer service, advocacy, and system management. Our ideal candidate has experience managing time-sensitive requests in a high-volume environment. RESPONSIBILTIES • Accurately carry out all fulfillment processes and protocols by monitoring sales across 14+ marketplaces, • Understand marketplace and primary ticketing policies and apply them to orders, • Maintain a general knowledge of all in-house tools, industry automation, and inventory management best practices, • Support end-consumers in both the purchasing and fulfillment processes, • Prioritize and respond efficiently to emails and phone calls in a fast-paced environment, • Assist Members with a variety of support requests, including researching and resolving common issues, • Work closely with internal teams and escalate requests to other departments (and individuals) as needed, • Build sustainable, trusting relationships with our Members through open and interactive communication to improve the overall Member experience, • Following up on client requests to reach a satisfactory resolution What we’re looking for • Previous success in a consumer-facing position, • Professional in demeanor and appearance, • Must have excellent organizational skills, • Must be willing to work nights, weekends, and holidays when mission-critical tasks arise, • Ability to demonstrate uncompromised judgment and discretion regarding interpersonal relationships, • Ability to manage stressful and/or high-profile situations, • Self-discipline and a commitment to confidentiality and discretion (including with respect to sensitive information), • Good decision-making skills and judgment, • Flexible and reliable team player, within departmental team and the company as a whole, • Strong communication skills (written, verbal and non-verbal), and active listening skills, • Adept at time management and prioritizing job tasks, within defined parameters and/or objectives. Must be able to work independently, • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption

PURPOSE This position is responsible for developing and supporting capabilities for merchandising applications. MAJOR RESPONSIBILITIES • Maintain and enhance merchandising and corporate facing applications., • Responsible for the full software development lifecycle for projects, enhancements and fixes including design, development, unit testing, system testing and change management, • Manage user issues and ticketing system related to application problems, • Integrate new products and solutions into existing environment for continuous improvement, • Develop advanced SQL statements and procedural code on multiple database management systems (e.g., SQL Server, DB2, and Oracle). Tasks include querying data, manipulating data, generating reports, etc., • Work with end users to define business requirements for new projects as well as supporting existing processes., • Analyze data and solve new and existing business issues., • Work concurrently on multiple projects and tasks across different business units. MINIMUM ELIGIBILITY REQUIREMENTS • Bachelor’s degree (relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education), • Three years of development experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company, • Leadership skills to navigate project execution through all phases of the standard software development lifecycle, • Experience with one or more front-end technologies such as JavaScript, CSS, React, Angular, • Proficient with one or more programming languages/protocols: Java, Spring Boot, Python, REST api. WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) • Occasional travel may be required including air and car travel, • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Benefits & Rewards • Bonus opportunities at every level, • Non-traditional retail hours (we close at 7p!), • Career advancement opportunities, • Relocation opportunities across the country, • 401k with discretionary company match, • Employee Stock Purchase Plan, • Referral Bonus Program, • 80 hrs. annualized paid vacation (full-time associates), • 4 paid holidays per year (full-time hourly store associates only), • 1 paid personal holiday of associate’s choice and Volunteer Time Off program, • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Job Description Job Title: Customer Support Representative Reports to: Director of Client Experience & Support Location: Atlanta, GA | Hybrid (M/W in office) FSLA Status: Non-Exempt JOIN OUR TEAM At UP Entertainment, we are passionate about storytelling, cultural trends, and fostering dynamic audience engagement across screens and platforms. Join us in making UP Entertainment the leading platform for uplifting digital entertainment. We’re excited to learn more about you! To apply for this position, please follow the link and instructions at the bottom of the job description. We look forward to learning about your interest in the role, your experience, knowledge, and talents! SUMMARY: UP Entertainment is looking for a Customer Support Representative who is passionate about delivering uplifting, best-in-class service to our viewers. In this role, you'll support all our brands (i.e. UP Faith & Family, UPTv, Aspire, etc) by helping customers with a variety of inquiries and ensuring a smooth, positive experience across every touchpoint. As a frontline representative, you’ll interact with customers via ticketing systems, live chat, email, and phone—playing a key role in customer satisfaction, retention, and the ongoing growth of our subscription services. WHO WE ARE: At UP Entertainment, we believe that quality entertainment, with uplifting and inspiring stories, has the power to positively impact hearts and change our world. Our core purpose is to UPlift Someone. UP Entertainment, celebrating its 20th anniversary this October, is the destination for uplifting entertainment for passionate and diverse audiences across the leading cable, satellite, and streaming platforms. Brands include UP Faith & Family, UPtv, aspireTV, aspireTV+, GaitherTV+ and Cine Romántico. UP Entertainment’s award-winning pro-social initiative, “UPlift Someone,” has inspired over 200 million people to uplift others through its social videos. UP Entertainment’s core values are: Be Uplifting, Be Your Best, and Be Buffalo. Be Uplifting |We aim to uplift and inspire, making someone’s day and their life better by serving them well. We share knowledge and information and are committed to developing ourselves and others. We team up across boundaries and differences to win. At UP, success is shared. Be Your Best Our employees are our greatest assets. Our differences, experiences and passions are respected, celebrated and supported at UP because we are most productive as our authentic selves. We always give our absolute best and pursue excellence by designing and planning for the results we want and deliver them. Be a Buffalo Like buffalo, we run unified toward challenges and face them with determination and strength. Our industry is unpredictable and so are we. We work hard and are most resourceful and innovative when pressure is applied. We are confident and courageous, resolute, and strong. At UP, we welcome disruption. Who You Are The ideal candidate for the Customer Service team at UP Entertainment is a warm, empathetic communicator who genuinely enjoys helping others and making meaningful connections. You fully embrace the company’s mission – to UPLIFT Someone and bring that same spirit to every customer interaction. Technically savvy and detail-oriented, you are confident navigating streaming platforms, troubleshooting issues, and using support tools with ease. As a proactive problem solver, you handle challenges with grace, always aiming to deliver thoughtful and effective solutions. You thrive in a collaborative environment, contributing to a supportive team culture while maintaining a professional and service-first mindset. Adaptable and flexible, you are quick to adjust to new tools, shifting priorities, and the dynamic needs of a growing digital audience. Essential Duties & Responsibilities • Deliver timely, empathetic, and professional support via email, chat, and phone (voice & text)., • Manage and resolve customer inquiries using a ticketing system while meeting service level goals, • Troubleshoot account, billing, and technical issues related to streaming services, • Escalate complex issues to internal teams and ensure customer follow-up, • Identify trends in customer feedback to improve service and product offerings, • Maintain accurate and detailed records of customer interactions, • Contribute to internal knowledge base articles and customer support content, • 3+ years of experience in a customer support or help desk environment, • Experience with help desk/ticketing platforms, Zendesk experience is preferred, • Strong written and verbal communication skills (Written & Verbal Communication), • Ability to multitask and prioritize in a fast-paced environment (Planning & Organization), • Tech-savvy with the ability to troubleshoot basic streaming and app issues (Technical Skills), • A customer-first attitude with a calm, positive demeanor—even under pressure (Customer Focus), • Oral & Written Communications: Exceptional, written, and oral communication skills. Communicates well one on one, in small groups and larger presentations, including external public speaking. Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and wording., • Judgement & Decision Making: Consistent logic, rationality, and objectivity in decision-making. Neither indecisive nor hip-shooter. Generates sensible, realistic, practical solutions to problems. Exhibits a high level of integrity, earning trust of coworkers and putting organization and team above self-interests., • Problem Solving and Analysis: Identifies significant problems and opportunities. Analyzes problems in depth and achieves effective resolution. Determines root causes for issues and solves for them, striving for continuous improvement., • Organization & Planning: Plans, organizes, and manages workload in an efficient manner. Focuses on key priorities, • Initiative: Goes beyond the call of duty. Shows bias for action. A results-oriented “doer.”, • Continuous Learning: Seeks feedback to improve performance and strives continuously build; Especially around the key elements of the service including distributors, platforms, and content., • Technical Skills: Demonstrates proficiency in systems, process tools, software and/or other technology and tools used by the company, which are essential to successful performance in the employee’s role. (If this competency is selected, list each technical skill required.) This job currently has no certification requirements. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. OTHER: This is a hybrid job role, with a combination of telecommuting workdays and in-office workdays. We are an Equal Opportunity Employer. We are committed to equal-employment principles and comply with all applicable federal, state, and local equal employment opportunity laws and regulations. The terms and conditions of the application process and employment relationship are to be non-discriminatory—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation or any other protected category or class that may be applicable to you in the jurisdiction where you are employed. UP Entertainment. Moreover, in accordance with federal and applicable state and local law, we provide reasonable accommodations for applicants and employees’ sincerely held religious beliefs, practices, or observances conflict with work requirements and for applicants and employees with known disabilities provided that such individuals are qualified to perform the essential functions of the job, with or without accommodation, and provided that any accommodations would not impose an undue hardship on the company or introduce a direct threat to the health and safety of the worksite employee with a disability or others. Any applicant or employee who requires reasonable accommodation during the application process or to perform the essential functions of the job should contact a company manager, a company officer or Insperity to request such accommodation. TO APPLY: Visit UP Entertainments Careers Page. If you have previously applied with UP, please Login. If this is your first visit, select the career opportunity that is of interest to you. At the bottom of the job description, you will be prompted to create a candidate profile. Creation of an account is required to begin the application process. For more information about UP Entertainment, our brands and values, please visit our website:

Job DescriptionSalary: GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry. We are looking for a Customer Experience & Billing Specialist to assist our customers with all their billing needs. The CX Billing Specialist responsibilities include resolving customer queries, recommending solutions and solving billing inquiries and issues. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust. Ultimately, you will help establish our reputation as a company that offers exceptional customer experience during all sales and after-sales procedures. Qualifications: • Two years minimum customer service experience required., • Understanding of how CRM systems work., • Proficiency in the Google Suite and Microsoft Suite., • Excellent communication and problem-solving skills., • Multi-tasking abilities are a must., • Experience handling invoices and billing, • Experience with refunds is a plus, • Experience in customer service/support/sales or a similar role via live chat, phone, and email is a plus., • Familiarity with our industry is a plus., • Experience using help desk software is a plus., • Familiarity with eCommerce and/or Optical Industry is a plus. Responsibilities: • Responding to customer queries in a timely and accurate way via email, phone, live chat, and messaging., • Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order., • Complete tickets based on priority and SLA protocols., • Handling VIP customers - including order creation, refund calculations, ticketing, and resolving customer issues by phone., • Completing daily tasks assigned., • Leading and developing special projects and initiatives., • Other duties as assigned. What were looking for: • An individual with a high attention to detail., • Patience when handling tough cases., • An Individual that is great with numbers and has an analytical mindset., • Great customer service organization - deliver WOW to our customers., • An individual that prioritizes teamwork., • Someone who is dependable and reliable., • Willingness to actively contribute to and lead improvement initiatives. Benefits: • Entitlements to the companys benefits policy, • Paid time off, • Sick days, • Life Insurance, • Disability Coverage, • Referral Program, • Various other benefits via TriNet Job Type: Full-time. On site. College Park, GA (Greater Atlanta Area) Schedule: • Monday-Friday, • Shifts for either 9 AM - 6 PM or 10 AM - 7 PM

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

Airport Terminal Services - JobID: R-109251 [Customer Service Representative] As a Passenger Service Agent at Airport Terminal Services, you'll: Check in passengers and their luggage at the ticket counter and gate; Patiently handle customer concerns and complaints regarding ticketing and baggage ha

LEGENDS & THE PROJECT | GEORGIA TECH. The Georgia Tech Athletic Association (GTAA) and Legends formed a first-of-its-kind partnership to combine opportunities across multimedia rights, premium seating, ticketing, data analytics, business intelligence, and e-commerce into one integrated relationship.

Including, but not limited, to full and partial ticketing packages, premium tickets, group tickets, and premium hospitality packages. Sell a full menu of ticket products for the Atlanta Hawks via phone and face-to-face presentations. Making outbound sales calls each day with the goal of generating n

As a customer service agent you are the first impression of a passengers airport experience.Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints.Proficient use of a computer is needed as well as EXCELL

Job Description THIS IS AN ON-SITE POSITION School Support Field Technician Purpose: The Atlanta Public School System (APS) invites applications for the role of School Support Field Technician. This position focuses on direct, first-line desk-side support at APS schools and administrative sites. Successful candidates will serve as a vital link to teachers, staff, and students, diagnosing and resolving hardware, software, and network issues. Summary: School Support Field Technicians are assigned to one or more schools and district locations based on student enrollment and staffing levels. Work is directed by the Lead Field Technician and IT Manager to meet operational needs. The Field Technician will collaborate closely with school leaders, administrative staff, and technology teams to ensure effective and reliable technology support. Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements through the following: • Maintain exceptional customer service posture at ALL TIMES, • Build and maintain strong relationships with school leadership and staff (Principals, Assistant Principals, Main Office staff, School Business Managers, Media Specialists), • Arrive at the school no less than 30 minutes before the first bell, • Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported, • Work with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues., • Escalate complex issues to the Lead Field Technician or IT Manager as a first point of contact, • Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond, • Provide support for IT projects and AV events at assigned schools, • Document all tickets, troubleshooting steps, and resolutions in Incident IQ for accountability, audits, and knowledge base development., • Record and submit checklists or other documentation as required for upward reporting and accountability, • Attend mandatory monthly professional development meetings, • Retrieve and return parts, devices, and other items as needed from and to the APS IT Warehouse Perform other duties as assigned. Contract Duration: • 1 year (initial), • Option to extend annually - based on performance. Skills and Qualifications: • 3+ years of work experience minimum, • A+ Certification REQUIRED, • Strong customer service skills, • Strong oral and written communication skills, • Prior experience with desk-side and break/fix support is a MUST, • Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST, • Proficient in understanding network infrastructure and wireless support, • Familiarity with ticketing systems (Incident IQ) preferred, • Experience in an educational environment is a plus, • Must pass a fingerprint background check, • Must be authorized to work in the United States, • Valid driver's license and reliable personal transportation required Personal Attributes: • Must be punctual, present, and visible throughout the workday, • Creative, curious, analytical, enthusiastic, and display strong attention to detail, • Ability to work independently and effectively on tight deadlines, as necessary, • Excellent command of the English language, • Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers, • Positive and productive team player, • Desire to learn new skills as technology evolves, • Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed), • Neat and clean appearance to include personal hygiene Education/Training: • Minimum of an Associate degree (preferred), • A+ Certification, • 3+ years of experience in field tech support. An equivalent combination of education and experience will be considered Work: This work will be completed on-site at any of the Atlanta Public Schools locations or other buildings (depending on the event) in the metro Atlanta area. The analyst will work M-F. Hours may vary to accommodate school hours for elementary, middle, and high schools, and special events. Field Techs are required to retrieve parts or other items needed to resolve issues from the APS IT Warehouse at 1631 Lafrance Street NE. Leadership: The School Support Field Technician will take day-to-day direction from the Lead Field Technician or the IT Manager. The School Support Field Technician provides regular updates, meets deadlines, and follows established district service-level agreements (SLAs). Submissions: • Candidate Resume/profile RequirementsQualifications Type Category Qualification Description Competency Required Skills Languages A+ Novice (1-3 Years) Yes Skills Others Desk Side Support Prior experience with desk side support is a MUST Novice (1-3 Years) Yes Skills Others Work Experience 3+ years of work experience minimum Novice (1-3 Years) Yes Skills Others Communication skills both verbal and written Proficient (4-6 Years) Yes Skills Tools Microsoft Office Professional Proficient (4-6 Years) Yes

Job DescriptionDescription: ECI Group is seeking a dynamic, customer-centric Service Technician to join our growing team! The Service Technician is a critical member of our onsite community team, performing maintenance and service work that ensures our properties meet our standards of operational excellence and uphold our company values. Our Service Technicians take pride in knowing that they provide excellent service to our residents and ensure their comfort and safety needs are upheld at the highest standard. About Us ECI Group has been building communities and enriching lives for over 50 years by developing, building, investing in, and operating multifamily housing throughout the Southeast. While ECI is proud of its history, we are even more excited about our future. We are privately owned and fully integrated – developing, constructing, and managing our properties. ECI Group owns and operates approximately 7,000 + units, with more communities in active development. At ECI, we are guided by our core values, the heart of which is working as One Team, Better Together. What’s In It For You? In addition to competitive pay, ECI’s robust benefits package includes: • Bonus potential, • 30% rental discount at ECI properties, • Paid time off and company holidays, • 401k plus 4% company match, • Wellness plans, flexible spending accounts, and dependent care, • Participation in professional development programming, including a designated Mentor from day one What You’ll Do • Handle resident service requests via online ticketing system on a timely basis while providing fantastic customer service., • Perform or assist in all phases of apartment and property maintenance including make-readies, walking vacant units, groundskeeping, punch-out work, trash-out, maintaining the swimming pool and golf carts, and interior and exterior repairs., • Assist in the upkeep of the exterior and interior of the property., • Assist the Service Manager with health and safety issues by identifying and reporting potential hazards, liability and safety concerns, and unresolved maintenance issues., • Assist with efforts to prevent, mitigate and repair damage from severe weather events., • Familiarity with maintenance tools and equipment and ability to operate them in a safe manner., • Maintain compliance with company policies, ADA, OSHA and other regulations affecting the maintenance of the property. Requirements: What You’ll Need • High school diploma or GED along with a valid driver’s license., • A minimum of 2 years of general maintenance experience in multi-unit property management., • Working knowledge of HVAC, plumbing, electrical, fire protection and energy management systems., • Work as scheduled, including weekend and on-call shifts as needed., • Ability and willingness to work overtime if needed. What’ll Set You Apart • EPA certification Type I or II as well as other certifications/licenses as required by local, state or other regulations., • Basic knowledge of Microsoft Office Suite, Internet, Yardi, and other relevant applications. Physical Activities and Work Environment • Requires frequent lifting and moving of objects up to 75 pounds., • Requires frequent bending and/or stooping, and use of ladders or stepladders, to perform essential maintenance tasks., • May require regularly climbing stairs to access upper floor apartments., • Requires frequently working outside in various weather conditions. ECI Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster. Efficiently operate Ticketmaster ticketing systems including assisting with mobile app, troubleshoot ticketing issues from

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career. Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed • Promotes a “Highly Satisfied” customer experience, • Drives customer loyalty through programs and initiatives, • Addresses customer concerns and issues promptly, • Updates Associates on current customer experience feedback, goals, and company initiatives, • Trains and mentors all Associates on Policies and Procedures, • Provides recognition and constructive feedback on cashier performance, • Maintains and monitors cash controls including change fund, • Adheres to all labor laws and meal and break period policies, • Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor, • Audits and approves paperwork, • Maintains cleanliness, recovery, and organizational standards throughout the frontline, • Monitors all frontline equipment, communicating issues to management, • Executes and adheres to Company directives, • Maintains and upholds merchandising standards within the queue-line, • Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards), • Ensures proper and timely handling of damages and Mark out of Stock, • Promotes a safe environment, reporting any type of safety hazard in the store, • High School graduate or equivalent degree preferred, • Available to work flexible schedule including evenings and weekends, • Able to work as a team member, • Excellent interpersonal skills, • Exceptional customer service skills, • Able to lift heavy merchandise with/without reasonable accommodations, • Able to train and provide direction to others, • Able to run a register/handle money, • Must be able to handle confidential information with discretion In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1801 Howell Mill Road NW Suite 280 Location: USA HomeGoods Store 1037 Atlanta GA This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Field Support Technician Location: Atlanta, GA Duration: 12 months Client: APS-IT THIS IS AN ON-SITE POSITION Summary: School Support Field Technicians are assigned to one or more schools and district locations based on student enrollment and staffing levels. Work is directed by the Lead Field Technician and IT Manager to meet operational needs. The Field Technician will collaborate closely with school leaders, administrative staff, and technology teams to ensure effective and reliable technology support. Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements through the following: • Maintain exceptional customer service posture at ALL TIMES, • Build and maintain strong relationships with school leadership and staff (Principals, Assistant Principals, Main Office staff, School Business Managers, Media Specialists), • Arrive at the school no less than 30 minutes before the first bell, • Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported, • Work with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues., • Escalate complex issues to the Lead Field Technician or IT Manager as a first point of contact, • Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond, • Provide support for IT projects and AV events at assigned schools, • Document all tickets, troubleshooting steps, and resolutions in Incident IQ for accountability, audits, and knowledge base development., • Record and submit checklists or other documentation as required for upward reporting and accountability, • Attend mandatory monthly professional development meetings, • 3 years of work experience minimum, • A Certification REQUIRED, • Strong customer service skills, • Strong oral and written communication skills, • Prior experience with desk-side and break/fix support is a MUST, • Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST, • Proficient in understanding network infrastructure and wireless support, • Familiarity with ticketing systems (Incident IQ) preferred, • Experience in an educational environment is a plus, • Must pass a fingerprint background check, • Must be authorized to work in the United States, • Minimum of an Associate degree (preferred), • A Certification Leadership: The School Support Field Technician will take day-to-day direction from the Lead Field Technician or the IT Manager. The School Support Field Technician provides regular updates, meets deadlines, and follows established district service-level agreements (SLAs).

Date Posted: 08/15/2025 Hiring Organization: Rose International Position Number: 487067 Industry: IT Company Job Title: Senior Genesys Cloud CX3 Expert Job Location: Remote, USA Work Model: Remote Shift: 8am - 5pm CST Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 8 Min Hourly Rate ($): 85.00 Max Hourly Rate ($): 90.00 Must Have Skills/Attributes: API, Architect, Cloud, Genesys, JSON, REST, XML Experience Desired: Genesys Cloud CX3 implementations (5+ yrs); Proficiency in RESTful APIs, Oauth 2.0, and JSON/XML (5+ yrs); Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytic (5+ yrs) Preferred Education: Bachelor’s Degree Preferred Certifications/Licenses: Genesys certifications (e.g. GCX-GCP, GCX-GCD, GCX-AI-GPE) C2C is not available Job Description *Only qualified Genesys Cloud CX3 Expert candidates to be considered for this position. * Education/Certifications: • Genesys certifications (e.g. GCX-GCP, GCX-GCD, GCX-AI-GPE) are highly desirable Skills & Abilities: • 5+ years of experience with Genesys Cloud CX3 implementations, • Strong proficiency in RESTful APIs, Oauth 2.0, and JSON/XML., • Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytics., • Proven Experience integrating with CRM systems, ticketing platforms, and data lakes., • Familiarity with AI/ML tools and NLU/NLP technologies. Role: We are seeking a highly skilled and experienced Genesys Cloud CX3 Expert to lead the design, implementation, and integration of our customer experience solutions. This role requires deep technical expertise in Genesys Cloud CX3, API integrations, and AI-driven customer engagement. You will work closely with cross-functional teams to deliver scalable, intelligent, and seamless contact center solutions. Responsibilities: • Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns., • Design and develop custom integrations using Genesys Cloud APIs, webhooks, and third-party platforms (e.g., Salesforce, ServiceNow)., • Implement and optimize AI-powered features such as Predictive Engagement, Predictive Routing, and bots., • Collaborate with business stakeholders to gather requirements and translate them into technical solutions., • Ensure high availability, security, and performance of the Genesys CLoud environment., • Provide technical leadership, documentation, and training to internal teams., • Troubleshoot and resolve complex issues related to integrations and platform performance. Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Job Title Loading Bridge Supervisor - ATL Airport Date Tuesday, September 9, 2025 City Atlanta State Georgia Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, P.M. shift ERMC has stations in more than 200 airports. We provide a comprehensive range of ground aviation services, encompassing ticketing, ground handling, cabin cleaning, and cargo handling. ERMC also provides operations and maintenance for terminals and support facilities in some of the world's busiest airport locations. ERMC is seeking a FES/PBB Supervisor for the ATL Airport. Responsibilities: • Lead and set direction for Technicians to complete needed maintenance., • Provide accurate and timely reports of maintenance issues at the site. Maintain records of repairs, time spent, part usage and other information for historical data, Computerized Maintenance Management System (“CMMS”)., • Perform preventative, corrective, predictive and emergency maintenance, may require 24-hour availability for emergency response/support., • Improve capability and capacity of maintenance and personnel., • Plan and manage resources to ensure the cost-effective execution of maintenance., • Lead employee performance to ensure continuous improvement., • Coordinate and collaborate with other departments to solve problems as needed and set plans for meeting goals., • Process administrative work that supports the process., • Ensure a safe work environment for employees and ensure that safe work practices are utilized. Core Competencies:, • Coaching, • Problem Solving, • Process Management, • Recognizing, • Building Successful Cross Functional Relationships, • Thorough knowledge of the aviation industry operation., • Possesses an excellent working knowledge of the processes within Airport facilities., • Must be flexible in shift work and able to work weekends., • PLC (Programmable Logic Control) experienced preferred., • Previous experience in aviation baggage handling and conveyor systems operation., • Education and/or training in mechanical, electrical, or engineering., • Must be an analytical problem solver and have a strong background in troubleshooting machinery, both mechanical and electrical., • Technical training in mechanical, electrical, or electronic discipline., • Good PC skills. Proficiency in Microsoft Word and Excel is strongly preferred., • Ability to work cross-functional lines and achieve beneficial change., • Excellent safety record with strong knowledge of aviation, baggage handling, and conveyor systems operation.

Job Title Loading Bridge Technician - ATL Airport Date Tuesday, September 9, 2025 City Atlanta State Georgia Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, Overnight shift, P.M. shift ERMC has stations in more than 200 airports. We provide a comprehensive range of ground aviation services, encompassing ticketing, ground handling, cabin cleaning, and cargo handling. ERMC also provides operations and maintenance for terminals and support facilities in some of the world's busiest airport locations. ERMC is seeking an experienced Field Service Technician. The candidate will perform maintenance-related work assignments to ensure all facilities & equipment are properly maintained in a safe and reliable working order. The main focus will be to resolve all Passenger Loading Bridges and Ground Support Equipment issues. • Perform repairs and maintain Passenger loading bridges, 400 HZ, AHUs, and potable water units., • Performs daily, monthly, quarterly, semi-annual preventive maintenance on 10 – 75-ton HVAC equipment, including: filter, belt, electrical, and refrigeration system maintenance., • Troubleshoots and repairs all facility HVAC equipment, including system controls, electrical components, supply & return fan replacement, and 35 – 75-ton compressor replacement., • Determines and maintains inventory levels of HVAC-related spare parts and materials required for maintenance and repairs., • Reads and understands complicated blueprints, wiring schematics, control diagrams and other equipment specifications to aid in troubleshooting efforts., • Recommends revisions to preventive maintenance programs to increase program effectiveness., • Must be willing to be crossed trained on non-HVAC equipment and perform non-HVAC related assignments., • Performs unassisted routine preventative maintenance and major repairs on various electrical and mechanical equipment., • Maintains assigned tools and supports the accurate inventory of all company supplied tools., • Maintains high quality appearance of the equipment and facility., • Updates maintenance work assignment records via the computerized maintenance management system., • Perform minor welding tasks with electrical welding equipment on mild steels and be knowledgeable of all safety practices relating to welding processes., • Resolves all Passenger Boarding bridge and Gate Service equipment malfunctions that involve the electrical mechanical and computer control system., • Assigns work via computerized work order system., • Troubleshoots complex electrical controls., • Installs electrical circuitry, conducts and control components., • Recommends purchases and stocking levels for critical parts and supplies.

Job Description Company Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort. HR Generalist Overview: The Human Resources Generalist is a vital member of the People Team, responsible for providing comprehensive HR support across key functional areas including employee relations, benefits administration, onboarding, HR compliance, performance management, and employee engagement programs. Reporting to the Chief HR Officer, this role acts as a knowledgeable resource for employees and people leaders, ensuring consistent and effective HR processes while contributing to a positive employee experience. This position offers the opportunity to work on meaningful projects that scale with our business while deepening your expertise in core HR practices within a fast-paced, growing SaaS company. HR Generalist Responsibilities: • Serve as a primary point of contact for employee inquiries regarding HR policies, procedures, benefits, and employee programs., • Manage full-cycle onboarding and offboarding processes, ensuring a seamless employee experience and accurate systems updates., • Oversee benefits administration activities including enrollments, changes, terminations, and employee education., • Provide first-line employee relations support, and HR policy interpretation., • Maintain accurate and up-to-date employee records in the HRIS and personnel files, ensuring data integrity and confidentiality., • Support HR compliance initiatives including required labor postings, EEO reporting, I-9 audits, and other documentation., • Partner with the HRBP to support company-wide employee engagement programs, DE&I initiatives, wellness activities, and culture-building events., • Track, analyze, and report on HR metrics such as turnover, headcount, and engagement survey participation., • Prepare HR-related communications, documentation, and reports for both internal and external audiences. HR Generalist Requirements: • 3–5 years of progressive HR experience in a generalist, coordinator, or business partner capacity., • Solid understanding of HR fundamentals including benefits administration, onboarding, employee relations, and HR compliance., • Ability to build trusted relationships with employees and managers by offering practical guidance and sound judgment., • Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced, growing environment., • Excellent interpersonal, written, and verbal communication skills., • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with HRIS systems (e.g., BambooHR, Paylocity, or equivalent); familiarity with SaaS tools a plus., • Working knowledge of federal and state employment laws and HR best practices., • We facilitate whole-person growth where employees can develop personally as well as professionally., • We offer an energetic and collaborative environment; everyone's opinion matters!, • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!, • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO). Incident IQ is an Equal Opportunity Employer

Job DescriptionDescription: Dynasty Financial Partners is seeking a versatile and self-motivated Technology Operations & Support Specialist to join our team. This hybrid role blends Application Support and Operations Support functions. While employed by Dynasty, you will reside onsite within a Network Partner (Dynasty client) office, serving as the primary point of contact for all technology and operations support needs. The successful candidate will act as both a Tier 1/first-level Application Support resource and an Operations support specialist, ensuring seamless use of Dynasty’s proprietary platforms, integrated vendor systems, and operational workflows. You will be expected to take ownership of all Tier 1/first-level support tickets, engaging Dynasty’s Service Desk or Operations teams when Tier 2/second-level or subject matter expertise is required. This role is ideal for someone who is client-centric, adaptable, and eager to build strong relationships while proactively learning and mastering both technical and operational elements of their responsibilities. Requirements: Key Responsibilities: Service Desk / Application Support • Provide Tier 1/first-level technical support for advisors and staff across Dynasty technology platforms (CRM, Black Diamond, eMoney, DocuSign, Box, and other vendor/proprietary tools as required)., • Own the Tier 1/first-level support ticket process end-to-end, from intake and troubleshooting through resolution and documentation., • Escalate issues to Dynasty’s Tech Application or Operation Specialists teams when necessary, maintaining clear communication and tracking., • Support user account creation, license management, and permissions across platforms., • Support the account lifecycle (account opening, transfers, maintenance, and termination) including custodial paperwork and TAMP integrations., • Troubleshoot transfer-related issues and proactively resolve discrepancies., • Leverage Black Diamond and custodial platforms for performance reporting, data reconciliation, and advisor reporting templates., • Act as the central point of contact for technology and operations within the Network Partner office., • Build strong relationships with advisors, client service associates, and support staff., • Provide training and guidance on technology and operations workflows and procedures., • Proactively communicate platform updates, process changes, and feature enhancements., • Develop and execute a structured action plan to quickly learn both Application Support and Operations responsibilities., • Stay current on new system releases and industry trends., • Demonstrate independence and initiative in resolving issues, while knowing when to engage Dynasty’s internal resources., • Must be in or near Atlanta, GA., • This is an in-office position, Mon-Fri., • 3+ years of experience in technology/application support, financial operations, or a related role (Wealth Management/RIA preferred)., • Experience supporting advisors, client service associates, or similar financial operations staff., • Strong proficiency in Salesforce CRM, Black Diamond, user management, asset management applications (Vestmark) and financial planning tools (eMoney, MoneyGuide Pro, etc.), • Excellent troubleshooting, analytical, and problem-solving skills., • Strong communication and presentation skills; able to explain complex issues simply., • Highly organized with the ability to prioritize multiple tasks in a fast-paced environment., • Proficiency with Microsoft Office and familiarity with Service Desk ticketing platform (Zendesk)., • Take ownership and accountability as the embedded Dynasty support presence within a Network Partner office., • Balance Service Desk–style responsiveness with Operations workflow expertise., • Demonstrate strong initiative and build a learning plan to master both sides of the role., • Be process-oriented but also flexible and creative in problem-solving., • Build strong relationships across both Dynasty and Network Partner teams. BENEFITS • Health Insurance, • Dental insurance, • Vision insurance, • Retirement plan 401(k), • 401(k) matching, • Paid Time Off, • FSA/HSA benefits plans, • Disability benefits, • Voluntary Life Insurance

Job DescriptionDescription: Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US. Are you ready to be the lifeline behind cutting-edge security and surveillance technology across the nation? At EyeQ Monitoring, our Technical Service & Support Technicians (TSS Techs) are on the front lines of ensuring stability, uptime, and top-tier performance for customer-facing systems deployed coast to coast. You’ll be part of a fast-paced, nimble, and tech-driven environment — where every ticket resolved keeps our clients protected and our systems rock-solid. This position is required to be in-office in Atlanta, GA. Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do. We value trusted partnerships. We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit. We build to last. We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time. We take the hill. We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us. We enjoy the journey. We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day. What You’ll Be Doing • Provide technical support to on-site technicians and customers., • Monitor and resolve system issues through Zoho ticketing., • Configure and troubleshoot a wide range of hardware and systems, including:, • Networking (PtP, PtMP, SonicWall firewalls, POE switches), • VMS platforms (NX Witness, Milestone, Geovision), • Servers and RFID systems (Dell, asset tracking), • Analytic platforms (Actuate, Calipsa, Innovi, etc. on Ubuntu VMs), • Camera systems (Axis, Milesight, Flir, Hanwha, etc.), • Access Control (PDK, AXIS), • Burglary Alarms and cloud services, • Use Simpro for work order creation and scheduling updates., • Provide support through remote access tools and phone-based troubleshooting., • Complete scheduled maintenance tasks as outlined in our Operational Guidelines.Requirements:What You’ll Need, • 1–3 years of technical experience in a related IT/field tech role., • Bachelor’s degree in IT or related field preferred., • Certifications like CompTIA A+, Network+, or Security+ are a big plus., • Strong knowledge of networking protocols, VMS platforms, remote access tools, and security software., • Legally authorized to work in the U.S., • Ability to work flexible hours, including on-call rotations.Soft Skills That Make You Stand Out, • Clear communicator with great listening and questioning skills., • Calm under pressure with a customer-first mindset., • Organized, detailed in documentation, and excellent at follow-through., • Collaborative team player who can adapt communication styles to different audiences., • Passionate about tech and always eager to learn.

Job Description TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES. ·Serves as the primary escalation point forincoming queries and technical issues. ·Manages and/or assigns projects and tasks toother team members as appropriate ·Advises, collaborates and assists businessunits with system enhancements and modifications ·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc. ·Effectively provides user support over thephone, in person, and via remote tools. ·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up. ·Assists users with information security andprivacy questions; provides directions for the correct action. ·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony. ·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational. ·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals. ·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices. ·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.) ·Creates user support documentation and instructions. ·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents. · This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS. ·Minimum of 2-3 years of IT technical support ·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc. ·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure. ·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications. ·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software. ·Willing to work off-hours and weekends whenrequired for projects or emergency support. ·Experience installing, configuring, andsupporting network printers and audio/visual equipment ·Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force ·isstrongly preferred) ·Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills ·Strong team leadership, time management, andcoaching and mentoring skills ·Excellent customer service and communicationskills are a must. ·Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system. ·Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

Job Description IT Support Analyst Atlanta, GA The IT Support Analyst plays a key role for this fast-growing, leading Coin Operated Amusement Machine (COAM) company in GA with explosive historic year over year growth and expected continued growth through mergers & acquisitions and organic growth. We are seeking a talented IT Support Analyst to join our team. The successful candidate will provide technical assistance and support to our employees and clients with computer hardware, software, and network-related issues. The ideal candidate will have excellent problem-solving skills, strong communication skills, and a passion for delivering exceptional customer service. Responsibilities: • Provide both desk side and remote support to employees for MacBook, Windows, and IOS devices., • Familiar with the operation of Cisco and Ubiquiti networking equipment: switches, firewalls, and access points., • Provide onboarding for new hires: laptop configuration, application installation, e-mail account configuration, and deskside training., • Provide assistance with cloud applications, including Monday.Com, Slack, and Synchroteam., • Install, train, and support the Office 365 suite of products Apple and Windows platforms, especially Teams and OneDrive., • Administer accounts for Google Workspace Suite., • Maintain inventory of all equipment, software, and licenses., • Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals., • Collaborate with other technical teams to resolve complex issues and maintain network connectivity., • Ensure all systems are secure, protected against malware, and backed up., • Bachelor’s degree in Computer Information Technology or commensurate experience., • 2+ years of experience in desktop support, technical support, or a similar role., • Proficiency in Microsoft Windows operating systems and Microsoft Office suite., • Passionate about providing top-notch, one-on-one support to employees., • Experience with remote support tools and ticketing systems., • Strong problem-solving skills and ability to prioritize tasks. iQqvM7s91D

Job Description Duties and Responsibilities: The Information Technology (IT) Specialist is responsible for monitoring and maintaining the IT systems under the direction of Corporate Headquarters IT. The incumbent will focus on specific computer networks, databases, and system administration. Under supervision, the IT Specialist will install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment. The IT Specialist will also participate in technical research and development to enable continuing innovation within the organization and ensure that system hardware, operating systems, and software systems are fully operational. Key duties include but not limited to the following: Provides support to end users by way of telephone, email, and the helpdesk ticketing system. Troubleshoot systems and hardware, including PC’s, servers, network equipment, and end user applications. Maintain Active Directory user accounts in accordance with company policies. Configure, deploy, maintain, troubleshoot, and install new computer hardware, peripherals, mobile devices, and software for end-users in-house and remotely. Responsible for the desktop imaging process, ensuring all systems are running a standardized configuration. Records, responds to, diagnoses, escalates, follows up, and documents solutions to problems. Diagnose and resolve problems associated with application software, hardware, and operating systems; determine the source of the issues and classify their level of urgency and nature. Assist with end-user cybersecurity training across all sites. Assist with network and domain migration projects. Adheres to all IT processes, policies, standards, and procedures. The IT Specialist may be assigned other duties as deemed necessary to complete the goals and objectives of the department. Requirements: Skills, Qualifications, Experience, Special Physical Requirements: Bachelor’s Degree in a technical discipline (Computer Science/Information Technology/Computer Engineering) or equivalent experience, 3+ years’ work experience or 2+ years’ experience in desktop and/or help desk support. Strong project, time management and conflict resolution skills. Excellent customer service skills for a diverse customer base. Experience in PC installation. Proficient with Microsoft Windows 10, Windows Server 2012/2016/2019. Knowledge of PC and Server hardware. Strong attention to detail with an emphasis on written and verbal skills. Ability to explain concepts and instruct employees through troubleshooting processes. Ability to work under pressure and prioritize tasks effectively. Ability to travel up to 20% of the time. Must pass Department of Homeland Security background check, pre-placement physical and pre-employment drug-screen. Preferred Skills: Experience using helpdesk ticketing software. Knowledge of Microsoft 365, Azure, SCCM, and Intune MDM. Knowledge of Microsoft Hyper-V and VMware. Knowledge of SAN and backup/disaster recovery appliances. Knowledge of networking components such as firewalls, routers, switches, and wireless access points. Knowledge of Cloud based phone systems. Industry certifications, such as CASP, CEH, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA. Working Conditions: This job operates in a manufacturing setting and professional office environment. Must be able to work in the chemical plant safely and get into tight spaces. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some of the work will require exposure to loud noises or fumes in the plant facility, collaborating with officials, plant managers and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Benefits: Medical, Dental, Vision, Life/AD&D, 401K, and vacation.

Job DescriptionDescription: REPORTS TO: Provisioning Manager Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US. The provisioning department is responsible for configuring all our systems and technologies that are used for our remote video surveillance or business intelligence. We are looking for a driven, detail-oriented people-person with a strong aptitude for networking and technology to join our incredible team. If this sounds like you, see below for more details! This position is required to be in-office in Atlanta, GA. Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do. We value trusted partnerships. We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit. We build to last. We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time. We take the hill. We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us. We enjoy the journey. We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day. Responsibilities • Use Zoho ticketing system, • Use and configure PRTG network health management system, • Use and configure Immix monitoring platform, • Use and configure LiveView Technologies, including SightLogix Thermal and Axis Defender cameras, • Use and configure a variety of cameras including but not limited to CCD, LPR, Thermal, Flir, Hanwa, Axis, Sightlogix, UniView and Dahua, • Use and configure EyeQ Cloud VMS, Milestone and Geovision VMS platforms, • Use and configure all technologies and cameras associated with Service Drive Concierge (SDC), • Use, configure and install wireless bridges including but not limited to Ubiquiti bridges, • Use and configure Screenconnect and LogMeIn remote access as needed, • Use and configure network switches, • Use and configure Innovi, VCA, and other analytic appliances, • Configure servers for VMA and analytics systems, • Build and configure NEMA boxes, • Basic troubleshooting for all required devices, • Able to work within company Network Drives as needed, • Able to lift up to 50 lbs, • Expertise of Networking 101, • High School diploma or equivalent, • Authorized to work in the US, • Able to thrive in a fast-paced, ever-changing environment, • Detail-oriented and focused, • Willing to handle all tasks needed to complete the project effectively, • Coachable and able to follow direction, • Experience with Windows OS, • Post-Secondary education or certification in related field, • Experience with installation and/or configuration of remote security equipment, • Experience with Video Management Systems (i.e., Milestone, Genetec, etc.), • Experience with IP camera systems, • Experience with Wireless Systems (PTP, PTMP), • Experience with Firewall/Router/VPN Management (Sonicwall)

Job Description Title: IT Support Specialist Location: Atlanta, GA- 1001 Summit Blvd NE Ste. 1850 Atlanta, GA 30319 Duration: 6-month contract-to-hire Schedule: 5 days onsite/week Pay Rate: 28-30/hr Must Haves: • 2–4 years of experience in IT support, • Hands-on experience using ticketing systems to manage support requests, • Demonstrated success in previous IT support roles, • Working knowledge of Active Directory, Windows OS, printer management, and mobile devices, • AV & video conferencing exposure strongly preferred, • Excellent communication and problem-solving skills, • Strong ability to work independently and handle multiple support issues simultaneously, • Must have reliable transportation and valid Driver's License Plusses: • Experience supporting Telecom vendors Job Description: A client is seeking to onboard an IT Support Specialist for a six-month contract-to-hire role, with the expectation of working onsite five days a week. The position is with a leading infrastructure construction and engineering firm in North America, known for its expertise in designing and building critical infrastructure such as highways, bridges, rail systems, dams, aviation facilities, and water management projects. The selected individual will be responsible for providing remote support to approximately 150 employees and desk-side support to around 40 onsite staff. Key responsibilities include user setups, password resets, Active Directory management, printer support, Windows administration, and assistance with onboarding processes. All support inquiries will be managed through the company’s internal proprietary system. They are looking for someone who wants to grow in their career.

Job Description Company Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort. Demand Generation Specialist Overview: As we scale, we're looking for a Demand Generation Specialist to drive lead generation and pipeline for a specific segment or product line through integrated, performance-focused campaigns. This is a hands-on role for someone who understands how to blend strategy, execution, and optimization to move prospects through the funnel and generate real revenue impact. You will run multi-channel campaigns and partner across teams to ensure every touchpoint—paid media, email, web, SDR, and content—is working together to create results. You'll also help define and apply segmentation strategies, shape content packaging, optimize automated nurture programs, and improve campaign conversion rates through structured testing. If you're excited about running smart campaigns, building programs that scale, and owning the digital demand engine for a key part of the business, this role is for you. Demand Generation Specialist Responsibilities: Own Campaign Execution • Plan and execute integrated campaigns aligned to Strategic, Targeted Demand, and Automated Nurture frameworks, • Build campaign briefs, lead execution, and coordinate cross-channel distribution (paid, email, SDR, syndication), • Apply creative thinking to bring campaigns to life and drive interest, conversion, and pipeline Drive Segment Demand • Own pipeline performance for your assigned product or segment, • Partner with the Web Optimization & SEO Specialist and PMM to improve performance on key conversion pages, • Identify new opportunities to drive inbound interest and expand reach across your segment Own Segmentation & Targeting • Define and refine segmentation strategy for your campaigns with support from Marketing Ops, • Leverage account lists, persona mapping, and intent data to improve targeting and lead quality Partner Across Teams • Collaborate with Paid Media, SEO, and Email specialists to launch channel activations, • Support pre- and post-event engagement with the Events team, • Guide content needs and packaging in partnership with the Content team Optimize Relentlessly • Run structured A/B and multivariate tests across campaign elements (email, ads, offers, landing pages, and automated nurture streams), • Continuously refine nurture workflows to better guide leads through the funnel and improve hand-raiser conversion, • Analyze performance and optimize campaigns to improve conversion, MQL, MQO, and pipeline metrics, • Own reporting in partnership with Marketing Ops to assess ROI and campaign health Sales & SDR Alignment • Provide SDRs and Sales with campaign context, talking points, and follow-up materials, • Support high-priority outreach plays (e.g., reheat campaigns, account sprints, list activations) Manage Budgets & Vendors • Coordinate campaign-level budgets with the Demand Gen Manager, • Manage vendors and syndication partners for third-party program execution Demand Generation Specialist Requirements: • 4-6 years of experience in B2B demand generation or digital marketing, • Track record of executing campaigns that generate pipeline and revenue impact, • Strong working knowledge of digital channels (email, paid media, SEO, SDR workflows, basic web), • Familiarity with marketing automation tools (e.g., HubSpot, Marketo) and CRM (Salesforce), • Comfort with campaign data, performance analysis, and structured testing, • Organized and proactive, with strong project management and collaboration skills This Role is Not: • A content creation role — you'll help guide content needs but not write them, • A marketing generalist — this is a focused, performance-driven role, • An events role — you'll support digitally, but not own event planning or execution, • A channel specialist — you'll collaborate with channel owners but won't own the tactics directly What makes Incident IQ different: • We facilitate whole-person growth where employees can develop personally as well as professionally., • We offer an energetic and collaborative environment; everyone's opinion matters!, • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!, • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO). Incident IQ is an Equal Opportunity Employer

Job Description Join Our Team as a Technical Support Specialist Company: Public Safety Brands Location: Decatur, Ga Job Type: Full-time Salary: $21.64/hr About Us: Public Safety Brands is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Public Safety Brands, we foster a purpose-driven environment that values ethical practices and teamwork. We prioritize transparency and trust-building, creating a supportive atmosphere for growth and innovation. Our team wholeheartedly embraces diversity, promoting an inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Public Safety Brands for a fulfilling experience where positive impact and collaboration shape a brighter future. Your Role: Reporting to the Call Center Manager, the Technical Support Specialist (TSS) serves as the first line of support for clients seeking assistance with Utility products or services. The TSS is responsible for delivering prompt, professional, and customer-focused technical assistance through phone, chat, and email channels. This role involves troubleshooting common technical issues such as network connectivity, hardware malfunctions, software errors, and access-related problems using established procedures and internal knowledge bases. The TSS is expected to accurately document interactions, categorize tickets appropriately, and follow established workflows and service level agreements (SLAs). Strong analytical, organizational, and communication skills are essential, as the TSS must actively listen, ask relevant questions, and translate complex issues into understandable solutions for clients. When issues cannot be resolved at the Tier 1 level, the TSS will escalate them to higher-tier support teams with all necessary context and documentation, ensuring a seamless handoff. In addition to resolving issues, the TSS plays a key role in user education, client retention, and identifying trends or recurring issues to help improve support processes. A commitment to continuous learning, professionalism under pressure, and a customer-first mindset is critical for success in this role What You'll Do: The essential functions include, but are not limited to, the following: • Serve as the first point of contact for clients seeking technical support, delivering excellent customer service through professional, clear, and empathetic communication., • Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures., • Troubleshoot and resolve issues related to Utility applications and hardware, including, Polaris, Rocket, EOS devices and accessories., • Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed., • Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system., • Escalate complex or unresolved issues to Tier 2/3 support, providing detailed case notes and full context for efficient handoff., • Educate users on system functionality, product usage, and best practices to reduce repeat incidents and improve user experience., • Proactively identify patterns in support requests and contribute feedback to improve internal documentation and processes., • Participate in scheduled on-call rotation to support after-hours client needs., • Arrive on time for scheduled shifts, remain fully engaged during working hours, and maintain reliable attendance., • High school diploma or GED required., • 1+ years of experience in technical support, help desk, or IT service environment., • Prior customer service or contact center experience., • Strong verbal and written communication skills with the ability to explain technical issues in plain language., • Familiarity with Windows OS, basic PC hardware, and general troubleshooting methods., • Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment., • Working knowledge of LAN, WAN, and Wi-Fi networking concepts., • Basic understanding of Linux-based systems and command-line navigation is beneficial., • Experience with Zendesk or other ticketing systems preferred., • Passionate: You love what you do and have a positive attitude. You care about your teammates and the results of your work while demonstrating humility., • Coachable: Open to feedback and continual professional improvement. Flexible and adaptable., • High Standards: Quality orientation. Follow through on commitments. A doer who gets it done., • Efficient: Producer of significant output with minimal wasted effort. Excellent at organizing, planning, and prioritizing., • Proactive: Self-starter who appropriately tackles problems and finds solutions., • Collaborative: Approaches work with a team-player mindset. Knowledgeable in your field while also humble and open to new information., • Emotional Intelligence: Exudes a high degree of self-awareness, embodies superb active listening skills, and has the ability to handle interpersonal relationships judiciously and empathetically. Always exercise good judgment while under pressure., • Communicator: Speaks and writes clearly and articulately. Likes to build strong relationships across the organization. Shows appreciation for others' views and input. \, • Resourceful: Ability to think creatively to source information Why join us? Utility provides a comprehensive program for our employees’ five pillars of well-being and benefits: * Emotional Health: Paid Time Off – 3 weeks per calendar year * Physical Health: Selection of ten group health plans to fit every family situation – several are fully paid for employees and dependents. Dental, Vision, Flexible Spending Accounts, and Health Savings Accounts are available. * Social Health: Community Online Academy on a variety of courses for personal development * Professional Health: Tuition Reimbursement for College Courses and Continuing Education Expenses * Financial Health: Retirement Savings Plan with 100% match up to 4% with immediate vesting * Other Benefits: Voluntary Insurance, Basic Life AD&D, Critical Illness, and Accident Insurance * Enjoy a free chef-inspired lunch Monday through Thursday: The company provides a delicious chef-inspired lunch from Monday through Thursday, eliminating the need to worry about meal planning and preparation on those days. * Physical Demands and Work Environment The physical demands described here must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This role requires the employee to have the ability to maintain a stationary and an upright position regularly. Regular movement within the office is required to access file cabinets, office machinery, and other resources. This role involves continuous operation of a computer and other office productivity machinery and tools, including a printer and computer. Regularly, the employee changes their body position to assist in moving objects or gaining access to items. The capacity to convey information and concepts effectively for mutual understanding must be possessed by the employee. They must also possess the capability to share precise details during such interactions. Specific vision capabilities, particularly the ability to observe details at close range (within a few feet of the observer), are essential for performing tasks accurately. This role involves the occasional transportation of boxes weighing between a minimum of 5 pounds and a maximum of 30 pounds throughout the office to fulfill diverse demands. The employee occasionally carries out their responsibilities while being exposed to various outdoor weather conditions. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.