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The Director of IT Disaster Recovery and Support provides enterprise leadership for the resilience, compliance, and operational readiness of Medisys Health Network’s IT environment. Reporting to the CIO, this role sets the strategic direction for disaster recovery, emergency management, and business impact analysis, while leading Technical Support and Data Center operations to ensure continuity of critical services. Job Role and Responsibilities: Disaster Recovery Planning Planning: • Provides enterprise leadership for IT risk management, business continuity, and disaster recovery strategy to safeguard the integrity, availability, and security of organizational systems and data., • Establishes disaster recovery and business resumption strategies for mission-critical processes and systems to sustain operations during significant disruptions., • Ensures continuity plans are rigorously tested, documented, governed, and continuously improved to support timely response and recovery., • Cultivates strategic relationships and external partnerships that strengthen disaster recovery capabilities and response readiness. Recovery Operation: • Directs the Command Center and Disaster Recovery team during incident response and recovery operations., • Leads enterprise damage assessment efforts to inform response priorities and recovery planning., • Identifies internal and external recovery contacts and contractors., • Defines the scope of repair work., • Develops site-specific repair plans and schedules., • Oversees the restoration of critical operations in alignment with business priorities and recovery objectives., • Implements mitigation measures., • Drives post-incident review and integrates lessons learned into future recovery planning and organizational preparedness. Emergency Management • Provides strategic oversight for the design, implementation, and governance of enterprise emergency management programs and plans., • Builds strong cross-functional partnerships to enable coordinated and effective organizational response during emergencies., • Leads executive and stakeholder communications during unplanned IT/EHR downtime events, including after-hours incidents. IT Technical Support, including Desktop and Phone Support • Provides operational leadership for technical support services, ensuring performance against service levels, budget targets, and business expectations., • Drives continuous improvement in customer support through performance oversight of ticketing, call volume, responsiveness, and service quality., • Ensures physical inventory is monitored and replenished as needed. Data Center • Leads the Data Center function responsible for the performance, reliability, and maintenance of servers, network infrastructure, and critical hardware., • Anticipates infrastructure growth requirements and implements scalable solutions to support long-term operational needs. Business Impact Analysis • Leads the ongoing review and refinement of the Business Impact Analysis to align recovery requirements with enterprise risk priorities., • Documents issues and lessons learned from business disruptions and tracks progress on open items., • Evaluates the operational impact of business process disruptions and informs the development of effective recovery strategies., • Identifies potential loss scenarios during risk assessments., • Identifies and evaluates the impact of disasters., • Informs investment decisions related to recovery, prevention, and mitigation initiatives across the enterprise. Qualifications • Executive-level communication, documentation, and presentation skills, with the ability to develop clear reporting, dashboards, and supporting materials., • Demonstrated leadership in guiding teams, influencing technical direction, and managing complex initiatives across multiple priorities., • Deep understanding of backup and recovery strategies, including synchronous and asynchronous replication, SAN technologies, and database replication., • Track record of advancing IT processes, tools, and service delivery capabilities., • Experience administering Epic applications is a plus., • Ability to coordinate internal and external documentation and installations., • Ability to work independently and collaborate professionally and courteously with colleagues., • Knowledge of HIPAA, ISO, and continuous quality improvement principles is strongly preferred., • Willingness to take on new responsibilities as department needs evolve., • Ability to respond outside standard business hours when needed. Work location Work arrangement: Hybrid, with three days onsite and two days remote each week. The first 90 days require full onsite presence. Work site: This role is based in Garden City, NY, and Jamaica Hospital Medical Center.

We are seeking a highly motivated and technically skilled IT Support Specialist to join our growing team. This role is ideal for someone early in their IT career with solid hands-on experience in Microsoft 365, Azure, and Windows networking. The successful candidate will be responsible for supporting end users, troubleshooting systems and infrastructure issues, and assisting in maintaining a secure, efficient, and scalable IT environment. Key Responsibilities • Provide Tier 1–2 technical support for end users across desktop, mobile, and cloud environments., • Administer and troubleshoot Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive, etc.)., • Assist with Azure AD administration, including user provisioning, role assignments, and security policies., • Support and maintain Windows networking infrastructure (DNS, DHCP, Group Policy, VPN, etc.)., • Monitor system performance and escalate critical issues to senior IT staff as needed., • Document solutions, IT procedures, and known issues to support a knowledge base., • Assist with user onboarding/offboarding and access management., • Support endpoint management including patching, imaging, and antivirus updates., • Participate in IT projects, deployments, and process improvement initiatives. Required Qualifications • 2–4 years of professional experience in IT support or help desk roles., • Strong knowledge of Microsoft 365 admin tools and end-user support., • Experience working with Azure Active Directory, Microsoft Intune, and conditional access policies., • Solid understanding of Windows networking fundamentals (TCP/IP, DNS, DHCP, Group Policy)., • Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow)., • Excellent customer service, troubleshooting, and communication skills. Preferred Qualifications • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field., • Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or Microsoft 365 Certified: Modern Desktop Administrator Associate., • Experience with PowerShell scripting or automation tools is a plus.

Company Overview: MaxSolar is a leading provider of Operations & Maintenance (O&M), Asset Management and Technical Services for solar photovoltaic and battery storage systems in the commercial marketplace. As a comprehensive services provider, MaxSolar supports client needs throughout the entire project life cycle. Our programs ensure that system owners receive the maximum energy, environmental, and financial benefits from their assets. Position Overview: The Field Technician is required to troubleshoot and resolve solar PV and battery storage system issues, including emergency repairs/corrective maintenance, design change requirements, and equipment modifications/upgrades. Position will also be responsible for Preventative Maintenance activities to support system performance of O&M portfolio, as well as, QA/QC inspections, system commissioning and pre-con site assessments. Responsibilities: As a Solar Technician/Electrician within the Operations and Maintenance team, you will play a critical role in ensuring the safe, efficient, and reliable performance of solar energy systems. Key responsibilities include: • Performing routine maintenance, inspections, and system checks on solar equipment to ensure optimal performance., • Operating, maintaining, troubleshooting, and repairing equipment issues identified during inspections or daily operations., • Conducting electrical testing, measurements, and diagnostics to identify and resolve electrical issues., • Utilizing a basic understanding of system monitoring platforms to review and analyze performance data, identify trends, and flag potential concerns., • Preparing formal documentation of all field activities, task procedures, and maintenance actions., • Adhering to all safety protocols, company policies, and industry standards., • Providing technical guidance and support to junior technicians as needed., • Demonstrating strong attention to detail in all aspects of work., • Assisting with QA/QC activities, commissioning of new solar installations, and site assessments., • Managing preventive maintenance tasks and deliverables, including independently performing basic electrical tasks., • Conducting advanced testing and troubleshooting, including work on electrically live devices when required and permitted., • Performing lockout/tagout (LOTO) procedures in accordance with established guidelines and safely releasing systems for troubleshooting., • Executing work instructions for both electrical and mechanical repairs on on-site equipment., • Working within distribution-level systems up to 600 VAC and within PV array limits up to 1000 VDC., • Applying low-voltage test equipment, including conducting pre- and post-use inspections, safely connecting instruments, and interpreting test results. Qualifications: • Associates Degree in Engineering or equivalent Technical Certification/Training, • Licensed Electrician and NABCEP certification preferred., • Valid Driver’s license with clean record., • One (1) year minimum experience installing/maintaining commercial scale battery storage systems preferred., • Ability to work remotely and independently., • Project management/field operations management experience preferred., • Previous experience working with power electronic conversion equipment., • Experience with metering and test equipment., • Experience with centralized DAS/SCADA/EMS control systems., • Working knowledge of Commercial Power Plant Operations., • Ability to read electrical/mechanical drawings, equipment manuals and technical specifications., • Familiarity with CMMS based work order/ticketing systems and mobile reporting tools., • Working knowledge of NEC and local building codes and OSHA safety standards (OSHA 30 preferred)., • Ability to efficiently troubleshoot system failures., • Proficient with the use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)., • Must be willing and able to climb ladders, stairs and work on rooftops., • Ability to work in extreme weather conditions. Benefits: • Competitive salary and performance-based incentives, • Health, dental, and vision insurance, • Retirement savings plan, • Opportunities for professional development and career advancement

Job Responsibilities: • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system., • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system., • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned., • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices, • Focus on quality and customer satisfaction, • Clear and thorough documentation of customer interactions required, • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events, • Willing to fiercely advocate on behalf of and represent the Voice of the Customer, • Research and prepare detailed escalations to second level support, • Review, manage and follow up on open issues as needed, • Project work that includes long and short-term initiatives What can Aureon offer you? • Opportunities for professional growth, development, and advancement within the organization, • 100% remote working employment model, • Shift differential pay applied to evening and weekend shifts, • Comprehensive training on hardware and software applications for qualified applicants, • Knowledge and experience relating to basic computer applications, • Competitive compensation and full benefits package for full-time employees, • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education: • High school or equivalent Required Skills: • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner, • Excellent written and oral communication skills, including strong listening skills, • Intermediate to advanced computer skills with emphasis on Internet knowledge, • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite, • Experience working in a customer Support Center, • Experience working with Mobile Communications, • Experience working with Transportation, • Accounting or accounts receivable experience is a huge plus, • Must exhibit dependability, adaptability and flexibility, • Ability to diagnose and troubleshoot issues, • Basic math skills, • Creative thinking and reasoning ability WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: • Primarily indoor work primarily in office environment, • Frequent utilization of manual dexterity and visualizing of computer screen, • No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Hi, we're The Browser Company 👋 and we're building a better way to use the internet. Browsers are unique in that they are one of the only pieces of software that you share with your parents as well as your kids. Which makes sense, they're our doorway to the most important things — through them we socialize with loved ones, work on our passion projects, and explore our curiosities. But on their own, they don’t actually do a whole lot, they’re kind of just there. They don’t help us organize our messy lives or make it easier to compose our ideas. We believe that the browser could do so much more — it can empower and support the amazing things we do on the internet. That’s why we’re building one: a browser that can help us grow, create, and stay curious. To accomplish this lofty task, we’re building a diverse team of people from different backgrounds and experiences. This isn’t optional, it’s crucial to our mission, as we need a wide range of perspectives to challenge our assumptions and shape our browser through a bold, creative lens. With that in mind, we especially encourage women, people of color, and others from historically marginalized groups to apply. At The Browser Company, we're building AI-powered browsers that transform how people work and we believe that same spirit of innovation should extend to how we support our own team. You’ll join a small but mighty IT team, playing a critical role in building the systems that keep our global, hybrid workforce productive and secure. Working closely with our IT Program Manager and partnering across Security, Engineering, and the People team, you’ll strengthen the collaboration tools, automations, and identity systems that enable hundreds of people to do their best work every day. You’ll be deeply involved in the day-to-day delivery of IT services, making sure support, tooling, and processes run smoothly and that every interaction with technology feels seamless and human. We’re looking for a technologist who approaches IT as both craft and service. From reimagining device management to implementing modern IGA tools for just-in-time access controls, you’ll help define what modern IT looks like at a next-generation software company. This is an exciting time to join - The Browser Company is growing rapidly and facing new IT challenges as we build the future of AI-powered browsing. Design, implement, and maintain automated systems for employee onboarding, access management, and offboarding that scale globally Build and maintain RBAC and birthright access policies that give team members the access they need to do their jobs efficiently while maintaining least privilege Deploy and manage secure device management solutions for our globally distributed team Utilize infrastructure-as-code to standardize configuration management Automate routine IT workflows and manage the IT ticketing process to free the team to focus on high-impact work Partner with Security to establish and monitor compliance controls across endpoints Evaluate and recommend new IT tools and SaaS platforms that improve security, scalability, and employee experience Create clear documentation and educational resources that help the team work securely and independently You’re a versatile IT engineer with 5+ years of experience in fast-paced, distributed environments - skilled in SaaS and endpoint management, automation, and light software development, with a strong focus on Identity & Access Management (especially within Google Workspace ecosystems) You have a strong grasp of endpoint management tools and frameworks (MDM, BYOD, MAM) across platforms - primarily focused on macOS environments, with additional experience supporting Windows devices You’re familiar with provisioning workloads on major cloud providers such as AWS, Azure, and GCP You’ve implemented and managed SSO systems (Azure, Google, Okta) and SCIM integrations to establish RBAC and birthright access controls for corporate identities You’re proficient in writing reliable, production-level automation code using Go, Python, Bash, or comparable languages You're pragmatic and know how to balance security with an excellent user experience You excel at partnering with stakeholders across the business to synthesize and present technical solutions that drive business efficiency You're excited to work in a fast-paced startup environment where you'll implement new systems and technologies Most of our team is based in North American time zones and we require 4+ hours of overlap with Eastern Time You resonate with our _. Identity and Access Management: Google Workspace, Conductor One, Terraform Email and Messaging: Gmail and Slack Document Creation and Collaboration: Notion, Linear, Google Meet Credential Management: 1Password Project Planning: Linear Endpoint Management: JAMF (Mac), Intune (Windows) Our total compensation for full-time employees includes base salary, equity, and comprehensive benefits. The annual base salary range for this role is $150,000-$200,000 USD. The final offer will depend on your experience, expertise, and interview performance. Our goal is simple: if it feels like the right mutual fit, compensation shouldn’t be the thing that gets in the way. We’ve built a small, talent-dense team who cares deeply about their craft, and we pay competitively in line with current market benchmarks. Benefits. We offer best-in-class benefits (_) designed to support you, your family, and your life outside of work. Think big-company perks with startup-style impact, ownership, and ways of working — so you have the space and support to do the best work of your career. Location. We’re a remote-friendly company and can hire in the US or Canada. If you live in New York (or want to visit), you’re welcome to work from our office in Williamsburg. The Browser Company is an ambitious team of close to 100 people (and growing!) who are passionate about building great products. We are a remote-first, distributed team, with the option to work from office in Brooklyn, New York. We strongly support diversity and encourage people from all backgrounds to apply. 🚙 To read more about what we value as a company, check out _ on our blog.

Description Delaware Nation Investments/Emerging Technologies (DNI/ET) is seeking a highly qualified and motivated After Hours Help Desk Specialist to join our team supporting the Air Force Sustainment Center (AFSC) at Tinker AFB, Hill AFB, Robins AFB, and Wright-Patterson AFB. This position supports after-hours operations for the AFSC Technology Hosting Environment for NextGen Automation (ATHENA) and related enterprise network services. The specialist will serve as a primary point of contact for authorized production-support callers, coordinate response to production outages that have no workaround, and support planned maintenance activities outside core production windows. This role requires strong customer-service skills, technical judgment, clear communication, and the ability to coordinate distributed support teams during after-hours operations. This role provides support from 5PM-7AM in a remote capacity. Responsibilities: • Serve as an after-hours point of contact for authorized callers supporting ATHENA production operations, • Receive, document, and triage support calls involving production outages, service interruptions, and planned maintenance activities, • Gather accurate information about the affected site, system, service, business impact, and actions already taken, • Provide initial help desk troubleshooting using approved procedures, standard operating procedures, knowledge articles, and escalation paths, • Support response to production outages involving work stoppage where no workaround is available, • Coordinate with authorized supervisors of engineers supporting production and with program leadership as required, • Call back contract personnel and site technicians to coordinate on-site support at Tinker AFB, Robins AFB, or Hill AFB, • Facilitate communication between remote support personnel, system administrators, network personnel, engineers, and on-site technicians, • Escalate incidents requiring specialized network, system administration, cybersecurity, or field support, • Track incidents through resolution or handoff and maintain accurate status updates and shift-transition information, • Support planned outages, infrastructure updates, and approved maintenance scheduled outside core production hours, • Maintain clear records of calls, incidents, outages, escalations, maintenance activities, and final resolutions, • Communicate incident status, risks, actions, and next steps clearly to customers, technical teams, and leadership, • Follow approved security, access-control, cybersecurity, configuration-management, and change-management procedures, • Protect government information, systems, equipment, credentials, and access details from unauthorized disclosure or use, • Work closely with engineering, cybersecurity, operations, and leadership teams to support AFSC mission objectives Requirements • Experience in a help desk, service desk, network operations center, technical support, or IT operations environment, • Working knowledge of incident intake, ticket documentation, troubleshooting, escalation, and service-restoration practices, • Ability to gather accurate technical and operational information from callers and translate it into clear incident records, • Ability to follow technical procedures and standard operating procedures while exercising sound judgment during outages, • Strong verbal and written communication skills, including the ability to provide concise status updates during high-impact events, • Ability to work independently during after-hours coverage and coordinate effectively with distributed technical teams, • Ability to work evenings, nights, weekends, holidays, or on-call/callback assignments based on program needs, • Ability to support operations serving Tinker AFB, Robins AFB, and Hill AFB, with work location determined by program requirements, • Active Secret clearance or the ability to obtain an interim-Secret clearance and required government access, • Ability to read, write, speak, and understand English and communicate problem resolutions effectively, • Ability to comply with applicable Department of Defense, Air Force, installation, safety, security, and operating instructions Preferred Requirements: • Prior experience supporting Air Force, Department of Defense (DoD), federal, or other regulated programs, • Experience supporting enterprise networks, servers, cloud services, industrial or operational technology, or production systems, • Familiarity with ServiceNow or another ticketing platform, including incident tracking, escalation, dashboards, or configuration records, • CompTIA Security+, • Experience coordinating field technicians or infrastructure teams across multiple locations, • Familiarity with change windows, outage bridges, shift handoffs, cybersecurity operations, or enterprise IT support environments AAP/EEO Statement: DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Benefits Include: • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental, • Matching 401K, • Short- and Long-Term Disability, • Pet Insurance, • Professional Development/Education Reimbursement, • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Support the establishment, monitoring, and continuous improvement of SLAs and other help desk performance standards. Experience providing Tier 2 or Tier 3 support in a help desk or ticketing environment.

Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation point for our Help Desk Analysts. Collaborate with System Administrators to escalate technical issues and support enterprise applications. Experience supporting, file ser

The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full- time position of Desktop Support Technician. Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles an

Job Responsibilities: • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system., • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system., • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned., • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices, • Focus on quality and customer satisfaction, • Clear and thorough documentation of customer interactions required, • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events, • Willing to fiercely advocate on behalf of and represent the Voice of the Customer, • Research and prepare detailed escalations to second level support, • Review, manage and follow up on open issues as needed, • Project work that includes long and short-term initiatives What can Aureon offer you? • Opportunities for professional growth, development, and advancement within the organization, • 100% remote working employment model, • Shift differential pay applied to evening and weekend shifts, • Comprehensive training on hardware and software applications for qualified applicants, • Knowledge and experience relating to basic computer applications, • Competitive compensation and full benefits package for full-time employees, • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education: • High school or equivalent Required Skills: • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner, • Excellent written and oral communication skills, including strong listening skills, • Intermediate to advanced computer skills with emphasis on Internet knowledge, • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite, • Experience working in a customer Support Center, • Experience working with Mobile Communications, • Experience working with Transportation, • Accounting or accounts receivable experience is a huge plus, • Must exhibit dependability, adaptability and flexibility, • Ability to diagnose and troubleshoot issues, • Basic math skills, • Creative thinking and reasoning ability WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: • Primarily indoor work primarily in office environment, • Frequent utilization of manual dexterity and visualizing of computer screen, • No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle. The Desktop Support Technician is responsible for supporting and maintaining the school’s computer systems, including laptops, desktops, and connected peripherals. Reach's Mission is to help each student

iSoftStone, Inc. is Seeking an IT Help Desk Support Engineer to Join Our Team in Milwaukee, Wisconsin! This is a Remote Role for Candidates Located within a 4-Hour Drive of Milwaukee Candidates must have permanent authorization to work in the United States. Visa sponsorship is not available for this role. We are looking for an IT Help Desk Support Engineer to provide Level 1 IT support for approximately 110 users across North America. The role will support both a manufacturing facility in Milwaukee and distributed sales users across multiple U.S. states. Responsibilities: -Provide Level 1 remote IT support via phone, email, and ticketing system. -Troubleshoot PCs, laptops, printers, networks, software, and basic hardware issues. -Support user onboarding, software installation, account setup, and basic access issues. -Monitor and escalate network, firewall, switch, and infrastructure issues to the appropriate technical teams. -Conduct weekly/bi-weekly onsite IT inspections at the Milwaukee manufacturing facility. -Provide onsite support for urgent factory IT incidents when required. -Maintain IT asset and equipment inventories and documentation. -Follow established IT support procedures, SLAs, and escalation processes. -Coordinate with the Shanghai IT team for after-hours support and issue escalation. Qualifications: -Two+ years of experience in IT Help Desk, Desktop Support, or MSP environments. -Strong troubleshooting skills across Windows PCs, Microsoft 365, networking, and common business applications. -Basic understanding of LAN/WAN, switches, firewalls, Wi-Fi, and endpoint management. -Good communication and customer-service skills. -Ability to work independently and coordinate with offshore/global IT teams. -Willingness to travel locally to the Milwaukee manufacturing site as needed. -CompTIA A+, Network+, Microsoft, or equivalent certifications are a plus. Pay rate: $40-$43/hour SoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies. Visit us at _. iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.

Position Title: Business Systems Administrator- VOIP Department: Corporate Systems / IT Support Reports To: Sr. Director, Corporate Systems FLSA Status: Hourly, Non – Exempt Location: US, Remote   Overview The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company’s voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the organization. This individual will work closely with IT, network engineering, and business teams to maintain high availability of communication platforms, improve user experience, and drive modernization of enterprise communication tools.   Key Responsibilities VoIP / Telephony Systems (Primary Focus) • Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions), • Manage user provisioning, extensions, call flows, auto attendants, and hunt groups, • Monitor system performance, uptime, call quality, recordings, and reliability, • Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams, • Maintain and optimize call routing, IVR systems, and failover configurations, • Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades, • Manage number provisioning, porting, and telecom inventory, • Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.) Business Systems Administration • Support and maintain corporate SaaS applications and communication tools, • Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools), • Participate in system upgrades, rollouts, and migrations, • Maintain system documentation, SOPs, and user guides, • Assist with automation and process improvements across business systems   Operations & Support • Serve as a tier 2 escalation point for communication and telephony issues, • Analyze trends and recommend improvements to enhance reliability and user experience, • Participate in on-call or after-hours support as needed for critical systems   Security & Compliance • Ensure systems comply with internal security policies and regulatory requirements, • Support patching, access control, and system hardening efforts, • Assist with audit readiness and documentation for voice and communication systems   Skills & Abilities • Strong understanding of VoIP technologies (SIP, RTP, QoS, call routing), • Experience with cloud-based communication platforms (e.g., Teams Phone, RingCentral, Zoom Phone, etc.), • Strong scripting skills (PowerShell, Python, Bash), • Strong knowledge of Entra ID, Intune, Azure VDIs, M365, SSO/SAML, • Solid networking knowledge (DNS, DHCP, VLANs, firewalls, QoS), • Strong troubleshooting and analytical skills, • Ability to manage vendors and external service providers, • Strong communication skills with both technical and non-technical stakeholders, • Experience with system integrations and APIs is a plus   Education & Experience • Bachelor’s degree in Information Technology or related field (or equivalent experience), • 3–5+ years of experience in VoIP, telecom, or unified communications administration, • Experience supporting enterprise communication environments, • Relevant certifications (e.g., Microsoft Teams Voice, Cisco, or equivalent) are a plus   Desired Traits • Problem solver and proactive thinker, • Strong ownership and accountability, • Customer-focused mindset, • Adaptable and comfortable in a fast-changing environment, • Commitment to continuous learning and improvement Additional Requirements: • This position may periodically require work outside of standard business hours, including evenings and weekends, to support business needs., • Employment is contingent upon successful completion of background screening requirements., • One Inc may conduct periodic background checks at any time during employment, as permitted by applicable law and company policy. Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Customer Experience, Support Engineering or Support Operations, with real time spent writing code. We're looking for a Support Systems Engineer who ships production code, not tickets and specs: someone who takes a fix from proposal to merged PR themselves. Own the AI support agent, our ticketing sys

Job DescriptionTitle: Senior PeopleSoft Security Administrator Position Type: Long-term Contract Location: 240 Old Country Road, Mineola, NY (Onsite) Client : Nassau County, NY Rate : $70/hr on C2C * only LOCAL profiles, & NO OPT/CPT *, Required Skills & Experience :- • 10+ years of experience implementing/supporting PeopleSoft Human Capital Management (HCM), • Strong experience with PeopleSoft HCM 9.1 and 9.2, • Hands-on experience with PHIRE version control and JIRA ticketing systems, • 5+ years of experience in:, • User Profiles, • Roles & Permission Lists, • Row-Level & Dynamic Security, • Department Tree Security, • Query Security, • Process Group Security, • PeopleTools Security, • Application & Project Security, • User Preferences, • Experience configuring and maintaining Time & Labor and Absence Management security, • Experience migrating projects and security objects across environments, • Good knowledge of Oracle 19c or later databases, • Excellent technical documentation and customer service skills, • Strong communication, collaboration, and leadership skills, • Bachelor’s degree in Information Systems, Business, or related field (or equivalent relevant experience)

Job Description The Operations and Security Director works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and maintenance of the facility. In addition, must cross train the Operations and Security Teams to understand job functions within their designated units. Responsibilities: The Operations and Security Director is responsible for, but not limited to: Operations: • Provide the operational supervision of other Directors, • Provide supervision of facility staff, other assigned programs staff, and oversee external vendors, • Cooperate with Site Director to ensure goals are met according to contractual obligations, • Cooperate with senior management for initial/renewal programmatic reports and/or proposals, • Coordinate inventory procurement, control and expenditures procedures, • Coordinate and ensure the implementation of all Occupational Safety and Health Administration (OSHA), DHS, OTDA regulations and guidelines, including Universal Precautions Policies and Procedures, • Identify and ensure adequate and appropriate resources are assigned to program/projects to ensure the program/project design is controlled, and goals are achieved, • Provide 24/7 crisis intervention regarding all aspects of operations-related systems, • Develop operations goals and objectives, and procedures, and implementing changes to existing standards and procedures, • Design preventative/scheduled operations activities, • Manage the collection, presentation, and reporting of operations data, • Maintaining, revising, and updating operations logs, records, and forms, • Managing the facilities inventory and material and supply needs, and overseeing the purchasing process, • Preparing and negotiating service contracts and lease provisions, • Interfacing with labor entities to ensure positive labor relations, • Soliciting bids for all operations-related work by vendors, • Overseeing the internal and external operations-related systems, tests, and inspections, • Performing monthly walk-through to inspect operations at all facilities, including all major building systems, • Ensuring the proper management of the internal work order and ticketing systems, • Ensuring regulatory compliance and that all required licenses and certificates from the Fire Department, Buildings Department, Department of Health, and all other pertinent city and state agencies are current and valid, • Securing licenses needed to operate the facilities legally and safely, and ensuring that all operations staff members maintain their licenses and certifications, • Coordinating and certifying the implementation of all city, state, and federal building codes and industry standards, including Occupational Safety and Health Administration (OSHA) and Universal Precautions Policies and Procedures, • Recruiting, supervising, monitoring, and evaluating directors, managers, and supervisors to ensure they successfully perform routine daily, weekly, and periodic tasks, • Establishing and implementing schedules and work assignments for directors, managers, and supervisors, • Training and coaching directors, managers, and supervisors in supervision, task management, resource management, planning, etc., • Supervising other operations staff members when needed, • Maintaining awareness of new trends and developments in the fields of safety, residential management, maintenance, food service, and housekeeping, and incorporating new developments into the facilities as appropriate, • Conducting, attending, and participating in facility and professional group meetings to maintain and improve professional competence, • Maintaining ongoing communication with social services concerning operational issues, • Working diplomatically to solve problems in the facilities, • Maintaining professional appearance and behavior, • Producing, weekly, monthly, quarterly, and annual progress reports, • Address community groups, residents and staff members to explain available services, • Attend staff meetings, serve on committees as required and is culturally and linguistically competent, • Attend professional meetings, educational conferences, and in-service trainings to maintain and improve professional competence, • Attending meetings of community groups, and government agencies to explain available services and facilities operations Security: • Developing departmental goals and objectives, and policies and procedures, and implementing changes to existing standards, policies, and procedures, • Provides direct supervision of security personnel, • Managing the collection, presentation, and reporting of data regarding all activities related to safety and/or infractions, • Responsible for reporting incidents, infractions, etc., • Responsible for all record keeping such as, updated logs and accurate record of all safety, security infractions, incidents, etc., • Coordinate security plans with senior management, attends to visitors, residents, and the community in general, • Calls to Police and/or fire department in cases of emergency, such as fire or presence of unauthorized persons, • Coordinates schedule of personnel to ensure appropriate coverage, • Provide and assist with coverage as required to ensure overall safety & security of staff, residents, and visitors, • Attend professional meetings, educational conferences, and in-service trainings to maintain and improve professional competence Personal and Professional Qualifications: • 5-7 years facilities management experience, preferably in a residential facility, • Baccalaureate degree preferred in facilities management, business administration, or related field, • NYS Security License (preferred), • Fire Safety Certification (preferred), • Occupational Safety and Health Administration (OSHA) Certification preferred, • NY Valid Driver License, if authorized to drive agency vehicle, • Knowledge of operating related equipment, tools, and materials used in the facility, • Fluent in English and Spanish a plus, • Knowledge of city, state, and federal building codes and industry standard, • Proficiency in software applications, including word processing, spreadsheets, and databases, • Proven ability to work collaboratively well with diverse groups, • Proven ability to handle multiple tasks effectively under pressure, • Strong organizational skills, detail-oriented, and efficient

Job Description The Operations and Security Director works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and maintenance of the facility. In addition, must cross train the Operations and Security Teams to understand job functions within their designated units. Responsibilities: The Operations and Security Director is responsible for, but not limited to: Operations: • Provide the operational supervision of other Directors, • Provide supervision of facility staff, other assigned programs staff, and oversee external vendors, • Cooperate with Site Director to ensure goals are met according to contractual obligations, • Cooperate with senior management for initial/renewal programmatic reports and/or proposals, • Coordinate inventory procurement, control and expenditures procedures, • Coordinate and ensure the implementation of all Occupational Safety and Health Administration (OSHA), DHS, OTDA regulations and guidelines, including Universal Precautions Policies and Procedures, • Identify and ensure adequate and appropriate resources are assigned to program/projects to ensure the program/project design is controlled, and goals are achieved, • Provide 24/7 crisis intervention regarding all aspects of operations-related systems, • Develop operations goals and objectives, and procedures, and implementing changes to existing standards and procedures, • Design preventative/scheduled operations activities, • Manage the collection, presentation, and reporting of operations data, • Maintaining, revising, and updating operations logs, records, and forms, • Managing the facilities inventory and material and supply needs, and overseeing the purchasing process, • Preparing and negotiating service contracts and lease provisions, • Interfacing with labor entities to ensure positive labor relations, • Soliciting bids for all operations-related work by vendors, • Overseeing the internal and external operations-related systems, tests, and inspections, • Performing monthly walk-through to inspect operations at all facilities, including all major building systems, • Ensuring the proper management of the internal work order and ticketing systems, • Ensuring regulatory compliance and that all required licenses and certificates from the Fire Department, Buildings Department, Department of Health, and all other pertinent city and state agencies are current and valid, • Securing licenses needed to operate the facilities legally and safely, and ensuring that all operations staff members maintain their licenses and certifications, • Coordinating and certifying the implementation of all city, state, and federal building codes and industry standards, including Occupational Safety and Health Administration (OSHA) and Universal Precautions Policies and Procedures, • Recruiting, supervising, monitoring, and evaluating directors, managers, and supervisors to ensure they successfully perform routine daily, weekly, and periodic tasks, • Establishing and implementing schedules and work assignments for directors, managers, and supervisors, • Training and coaching directors, managers, and supervisors in supervision, task management, resource management, planning, etc., • Supervising other operations staff members when needed, • Maintaining awareness of new trends and developments in the fields of safety, residential management, maintenance, food service, and housekeeping, and incorporating new developments into the facilities as appropriate, • Conducting, attending, and participating in facility and professional group meetings to maintain and improve professional competence, • Maintaining ongoing communication with social services concerning operational issues, • Working diplomatically to solve problems in the facilities, • Maintaining professional appearance and behavior, • Producing, weekly, monthly, quarterly, and annual progress reports, • Address community groups, residents and staff members to explain available services, • Attend staff meetings, serve on committees as required and is culturally and linguistically competent, • Attend professional meetings, educational conferences, and in-service trainings to maintain and improve professional competence, • Attending meetings of community groups, and government agencies to explain available services and facilities operations Security: • Developing departmental goals and objectives, and policies and procedures, and implementing changes to existing standards, policies, and procedures, • Provides direct supervision of security personnel, • Managing the collection, presentation, and reporting of data regarding all activities related to safety and/or infractions, • Responsible for reporting incidents, infractions, etc., • Responsible for all record keeping such as, updated logs and accurate record of all safety, security infractions, incidents, etc., • Coordinate security plans with senior management, attends to visitors, residents, and the community in general, • Calls to Police and/or fire department in cases of emergency, such as fire or presence of unauthorized persons, • Coordinates schedule of personnel to ensure appropriate coverage, • Provide and assist with coverage as required to ensure overall safety & security of staff, residents, and visitors, • Attend professional meetings, educational conferences, and in-service trainings to maintain and improve professional competence Personal and Professional Qualifications: • 5-7 years facilities management experience, preferably in a residential facility, • Baccalaureate degree preferred in facilities management, business administration, or related field, • NYS Security License (preferred), • Fire Safety Certification (preferred), • Occupational Safety and Health Administration (OSHA) Certification preferred, • NY Valid Driver License, if authorized to drive agency vehicle, • Knowledge of operating related equipment, tools, and materials used in the facility, • Fluent in English and Spanish a plus, • Knowledge of city, state, and federal building codes and industry standard, • Proficiency in software applications, including word processing, spreadsheets, and databases, • Proven ability to work collaboratively well with diverse groups, • Proven ability to handle multiple tasks effectively under pressure, • Strong organizational skills, detail-oriented, and efficient

Job Description THE COMPANY Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge. We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what. THE POSITION We are seeking an IT Administrator to provide day-to-day technical support to employees both virtually and onsite. This role will focus on resolving helpdesk tickets, assisting with user onboarding/offboarding, and supporting hardware, software, and IT systems. It's a great opportunity for someone who enjoys problem-solving and wants to grow their career in IT within a professional legal environment. RESPONSIBILITIES • Respond to and resolve helpdesk tickets covering hardware, software, network connectivity, and account access issues, • Provide day-to-day end-user support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), • Support and troubleshoot Azure Virtual Desktop (AVD) sessions for remote and hybrid users, • Assist with user and device management in Intune and Entra ID, including onboarding/offboarding and access provisioning, • Perform basic troubleshooting on the firm's Cisco Meraki network (Wi-Fi, switches, connectivity issues) and escalate as needed, • Support RingCentral phone system issues, including handset and softphone setup, • Process tickets and document solutions with the Atlassian Suite. (Jira Service Management, Confluence, etc), • Assist with basic Exchange (on-prem and Exchange Online) mailbox and account tasks, • Escalate complex issues to senior helpdesk staff or the IT Manager with clear documentation REQUIREMENTS • 1-2 years of experience in a helpdesk, desktop support, or IT support role, • Working knowledge of Microsoft 365 applications, • Familiarity with Windows desktop troubleshooting and basic networking concepts, • Strong communication skills and a customer-service mindset when working with end users, • Ability to prioritize and track multiple open tickets, • Comfortable escalating issues and documenting clearly for teammates, • Comfortable supporting macOS as well as Windows (we run a small mixed environment) PREFERRED • Experience with Microsoft Intune and/or Entra ID (Azure AD), • Familiarity with Azure Virtual Desktop (AVD), • Experience with a ticketing system such as Jira Service Management, • Prior experience in a law firm or other professional services environment, • AZ-900 and AB-900 certifications COMPENSATION/BENEFITS We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement. ADA COMPLIANCE Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations. LOCATION This position is located in our Garden City, NY office. Job Posted by ApplicantPro

Job Description Title: Sr. Associate Manager, Finance Employee Status: Regular Full Time Work From Home Option: Hybrid - 2 Days/Week (40% Remote) FLSA Status: Exempt Job Overview: Reporting to the Senior Director – Finance, Sr. Associate Manager, Finance will have the responsibility to own & analyze the overall financial performance of the New York Racing Association as well build financial models to manage enterprise forecast, budget, cash, and other key elements of the company’s financials. The incumbent will also partner cross functionally with the business leaders to help them quantify the impact of business strategies as well as help them in identifying new revenue generating ideas and cost cutting initiatives. This individual will also work with and assist the FP&A and accounting team with the preparation and filing of periodic reports. Essential Functions: • Own and manage the enterprise P&L and cash forecast throughout the year including reviewing any significant variances. Assist the Senior Director, Finance in preparing month and quarter end reporting materials for the executive team and the board., • Develop the annual operating budget for the enterprise as well build multi-year P&L and cash budgets., • Assist in the preparation of quarterly financial reporting and material for external updates., • Manage and update the P&L views in several different formats (track P&L, daily P&L, event P&L)., • Own and manage the purse cushion forecast for the racing department., • Collaborate with the functional department heads in analyzing revenue generating and cost cutting initiatives across the enterprise., • Analyze daily wagering data and prepare a daily handle report for internal distribution., • Prepare monthly and other periodic reports that analyze wagering activity and revenues, handle and meets., • Analyze and interpret data and trends related to handle revenue, sponsorships, ticketing, concession, and other on track racing related revenue., • Manage a daily revenue report during the Saratoga meet while coordinating with multiple department heads for necessary data., • Support the finance team on any treasury or tax needs such as processing a banking transaction or completing quarterly estimated or statutory tax payments., • Recommend process improvements to enhance financial reporting efficiency and accuracy., • Assist in preparation of other ad-hoc projects, as required. Qualifications: Minimum Requirements: • Education: Bachelor’s Degree required, preferably accounting, finance or economics major., • Experience: A minimum of 6-8 years of experience in accounting/finance preferred., • Racing Experience: Thoroughbred horse-racing knowledge is highly preferred., • Other Requirements: General understanding of finance and/or FP&A fundamentals. Desired Qualifications: • Analytical and creative minded when it comes to interpreting data and trends., • Ability to complete tasks within set deadlines., • Excellent computer skills including using Microsoft suite of products such as Excel, PowerPoint, and Word. SAP and Payroll/Benefit related software knowledge is a plus., • Strong organizational skills, sound judgement, and ability to operate independently., • Strong attention to detail., • Excellent written and verbal communication skills and interpersonal skills. Summary of Physical Requirements and Work Environment: Ability to read on-screen and printed documents and communicate effectively by phone and in person. Pay Range / Salary: $90,000 - $105,000 per year

Job DescriptionCompany Description Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible. Job Description Mission Statement Our company’s mission is to restore quality of life and promote overall patient wellness. We are committed to providing the most comprehensive Physical & Aquatic Therapy and customer support in the Physical & Aquatic Therapy Industry through excellence in education, service and marketing. Job Summary Under direct supervision of the Projects Manager and Director of Information Systems, the IT Support Manager will play a critical role in ensuring the smooth operation of Metro’s technical support services. You will also ensure data security, perform regular backups and updates, and serve as the go-to person for all cybersecurity matters, including monitoring and responding to security incidents. You will work cross-functionally and will be responsible for maintaining IT systems and software, in addition to providing technical support to all employees. This includes support for Windows PCs/laptops, printers, and mobile devices. The IT Support Manager will participate in the development, design, and management of the information technology in use within the company. The IT Manager will also manage the opening of new clinics and the acquisition of existing ones. Essential Responsibilities • Manages all IT, including IT Security needs, following established policies., • Manages and mentors a small IT team., • Project management skills are a must, • Provides technical support for workstations, laptops, printers, computer peripherals, mobile devices, and corporate applications using Windows 11., • Ability to solve technical and system issues with little to no supervision., • Ensure all desktop support tasks are completed in a timely manner., • Complete assigned requests and incidents based on a ticketing system and priority level., • Maintain and support hardware and software throughout the organization., • Set up new users with phones, desks, computers, & monitors., • Provide technical support for meetings, events, and presentations as needed., • Manage printers, docking stations, & conference room connectivity., • Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposing of company technology assets., • Continually monitors and suggests improvements in processes and procedures., • Travel between clinics (local & non-local) required.Qualifications Knowledge & Skills Required • At least two years of IT management experience., • Bachelor’s degree in a related field., • Min. 4 years of desktop end-user hardware support experience. Bonus points for experience within a healthcare organization!, • Knowledge of data security and backup procedures, • Ability to solve technical and system issues with little to no supervision., • A team player who brings positive energy and experience to a collaborative team environment., • Knowledge and experience with Windows 11 and iOS platforms., • Strong working knowledge of the MS365 platform., • Knowledge and experience with Service Desk Plus ticketing and management., • Ability to organize multiple tasks and priorities for project time management with little supervision., • Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments), • Ability to quickly diagnose and resolve customer computer-related issues., • Self-motivated individual with desire to enhance their knowledge and continually develop their skill set., • Understanding of current technologies and best practices in the information technology industry., • Solution-driven!, • Project Management experience is a huge plus., • Must possess a valid and clean NY driver’s license. Additional Information What We Offer! • Competitive compensation package, • 401(k) plan with company matching options, • Generous Paid Time Off, • A rich benefits package, including medical, dental, life and long-term disability insurance, • Progressive Leadership Development Programs, • New York's 529 College Savings Program, • Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits, • FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work, • Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration, • And much more! The anticipated base salary range for this position is $100,000.00-$115,000.00. Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.

Title: Tier 2 Systems Engineer About the Role The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients’ systems are stable, secure, and optimized. This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting. Key Responsibilities Customer Support & Incident Management • Provide Tier 2 support via phone, ticketing system, email, and remote tools., • Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services., • Own tickets through to resolution, ensuring timely communication and proper documentation., • Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer. Systems & Network Administration • Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services)., • Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services., • Perform user and group administration across various systems., • Assist with management of switches, firewalls, wireless, VPN, and other network devices. Monitoring, Maintenance & Projects • Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues., • Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management)., • Participate in implementation and upgrade projects (migrations, standardization, new deployments)., • Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles. Security & Compliance • Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions., • Assist in responding to security-related alerts and incidents following established playbooks., • Follow best practices and policies for system hardening, access control, and data protection. Collaboration & Continuous Improvement • Mentor Tier 1 technicians and help elevate overall team capability., • Provide feedback to improve tools, processes, and service delivery., • Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism. Requirements Required Qualifications • 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent)., • Strong experience with:, • Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+)., • Active Directory, DNS, DHCP, Group Policy., • Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings)., • Remote support tools and RMM/monitoring platforms., • Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts., • Experience troubleshooting common business applications, printers, and peripherals., • Excellent customer service, communication, and documentation skills., • Ability to prioritize and manage multiple tickets and tasks in a high-volume environment., • Must be authorized to work in the United States. Preferred Qualifications • Experience working for a Managed Services Provider (MSP) or in a multi-client support environment., • Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms., • Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.)., • Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V)., • Security tools (EDR, email security gateways, web filters)., • Relevant certifications such as:, • CompTIA Network+, Security+, Server+, • Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.), • Other vendor certifications (Cisco, Fortinet, VMware, Watchguard, etc.) Personal Attributes • Strong analytical and problem-solving skills with a structured approach., • Customer-focused mindset with the ability to explain technical issues in business-friendly terms., • Self-motivated and able to work independently in a remote environment., • Team player who collaborates effectively across functions and levels., • Willingness to learn new technologies and continuously improve. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Opportunities At Magna5, we’ve put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo’s them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer. Hours & Schedule The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM. Work Perks • Paid time off including paid holidays and floating holidays., • 100% remote work with no plans of returning to the office, • Bonus potential based on individual and company performance, • Highly competitive and flexible medical, dental, and vision benefits plans, • 401(k) with employer match, • Tailored Life and Disability insurance plans, • Full reimbursement for approved professional certification and career enriching opportunities Magna5 Values • Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge., • Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions., • Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make., • Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information., • Think Ahead – “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success. What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at _.

Job Description Title: Account Executive, Premium Seating Employee Status: Regular Full Time Work From Home Option: Hybrid - 2 Days/Week (40% Remote) FLSA Status: Non-Exempt Job Overview: The Account Executive, Premium Seating is responsible for generating new business revenue through the sale of premium seating products, hospitality experiences, memberships, suite rentals, and group entertainment opportunities across NYRA properties. This role focuses on proactive prospecting, relationship building, consultative selling, and exceptional client service to drive revenue growth and enhance the guest experience. The Account Executive independently manages a portfolio of prospects and customers while contributing to departmental sales goals and supporting premium hospitality initiatives. Essential Functions: • Generate new business revenue through outbound calls, email campaigns, networking, referrals, and other prospecting activities., • Execute the full sales cycle, including prospecting, lead qualification, needs assessment, proposal development, presentations, venue tours, contract execution, and post-sale service., • Sell premium seating products, hospitality packages, memberships, suite rentals, group experiences, and special event offerings., • Develop and maintain a robust sales pipeline to consistently achieve individual sales goals and activity benchmarks., • Utilize CRM platforms and sales tools to document activities, maintain accurate customer records, track opportunities, and forecast revenue production., • Conduct consultative sales meetings and presentations to prospective clients, focusing on delivering customized hospitality solutions., • Build and maintain strong relationships with existing clients to maximize retention, renewals, referrals, and upsell opportunities., • Provide best-in-class customer service and account support through all client touchpoints., • Collaborate with Marketing, Hospitality, Food & Beverage, Operations, and Facilities teams to ensure successful client experiences and event execution., • Support premium seating and hospitality activations during racing events, special events, and key sales initiatives., • Maintain thorough knowledge of NYRA facilities, premium inventory, pricing, racing schedules, and hospitality offerings., • Assist in the development of sales collateral, presentations, promotional materials, and client proposals., • Participate in sales meetings, training programs, and business development initiatives., • Analyze customer feedback and market trends to identify new sales opportunities and improve the guest experience., • Foster positive working relationships with internal stakeholders, vendors, and clients., • Perform other duties as assigned. Qualifications: • Bachelor's Degree or equivalent combination of education and relevant experience., • Minimum of 2-4 years of sales, business development, ticketing, hospitality, sports, entertainment, or related industry experience., • Demonstrated success achieving sales goals and generating new business revenue., • Experience utilizing CRM systems and sales prospecting tools preferred., • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and related business software applications., • Strong interpersonal, communication, customer service, and problem-solving skills., • Ability to work flexible hours, including evenings, weekends, holidays, and racing events as required., • Valid driver's license and ability to travel between NYRA properties, including Saratoga Race Course during the summer racing season., • Ability to perform responsibilities in a fast-paced, customer-focused environment with multiple competing priorities. Preferred Skills: • Prospecting and lead generation, • Relationship building and customer service, • Verbal, written, and presentation communication, • CRM and sales technology proficiency, • Organization and time management, • Problem-solving and adaptability, • Collaboration and teamwork, • Knowledge of sports, entertainment, hospitality, or ticket sales environments preferred Skills Proficiency: • Sales & Business Development - Develops new business opportunities and executes the sales process to achieve revenue goals., • Customer Focus - Delivers exceptional service and builds lasting client relationships., • Communication - Communicates clearly and professionally with clients and colleagues., • Collaboration -Works effectively across departments to support business objectives., • Accountability - Takes ownership of responsibilities and follows through on commitments., • Adaptability - Adjusts effectively to changing priorities and business needs., • Organization - Manages multiple priorities while maintaining accuracy and attention to detail. Summary of Physical Requirements and Work Environment: This role is primarily sedentary and performed in an office or office-like environment with no special physical demands required. The position involves extended periods of sitting with intermittent standing and walking, as well as occasional bending, reaching, and other routine movements typical of a professional workplace. The role requires regular hand manipulation, including daily typing and repetitive hand movements while working on a computer. Occasional light lifting (generally up to 10 lbs., and infrequently up to 30 lbs.) may be required. The work environment does not typically expose the employee to hazardous conditions. There is minimal exposure to environmental hazards such as moving mechanical parts, fumes, extreme weather, or high-risk work areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Pay Range / Salary: $23.88 - $29.00 per hour

Job Description Title: Account Manager, Partnership Activation Employee Status: Regular Full Time Work From Home Option: Hybrid - 2 Days/Week (40% Remote) FLSA Status: Exempt Job Overview: The New York Racing Association (NYRA) is seeking a highly organized, energetic, and collaborative Account Manager, Partnership Activation to support the execution and management of NYRA’s growing portfolio of corporate partnerships. This role will focus primarily on the activation, fulfillment, and day-to-day servicing of partnership agreements across NYRA’s premier racing properties, including Belmont Park, Saratoga Race Course, and NYRA’s expansive national broadcast coverage on FOX. The Account Manager will work closely with NYRA’s Partnership Sales team, corporate partners, and internal departments to translate sponsorship agreements into detailed activation plans and ensure all contractual assets are delivered effectively, on time, and to a high standard. This individual will play an important role in creating best-in-class partner experiences, supporting long-term partner relationships, and helping maximize the value and impact of NYRA’s corporate partnership platform. Essential Functions: Partnership Activation & Execution • Support the planning and execution of corporate partnership activations across on-site, digital, broadcast, experiential, and hospitality platforms., • Serve as a day-to-day point of contact for assigned corporate partners and assist with ongoing partnership servicing and communication., • Translate partnership agreements into detailed activation plans, timelines, deliverables, and internal tracking documents., • Coordinate fulfillment of contractual assets, including signage, branding, digital content, broadcast integrations, experiential activations, promotions, and hospitality., • Work cross-functionally with NYRA departments, including Marketing, Facilities, Communications, Operations, Broadcast, Digital, Ticketing, Hospitality, and Guest Services, to execute partnership commitments., • Coordinate the production, approval, and placement of branded assets, including signage, LED displays, in-venue branding, collateral, and experiential elements., • Manage activation timelines and ensure partnership assets are delivered accurately, on brand, and according to contractual requirements., • Coordinate on-site partner activations during race days, special events, and marquee racing events., • Assist partners with on-site logistics, credentials, hospitality, deliveries, vendor coordination, and other activation needs., • Support the development of creative activation concepts designed to enhance fan engagement, brand visibility, and partner value., • Maintain detailed records of partnership fulfillment and activation status throughout the season. Account Management & Partner Success • Develop strong working relationships with assigned corporate partners and serve as a reliable resource for day-to-day partnership needs., • Coordinate regular partner communications, status updates, meetings, and activation planning sessions., • Assist with the development of partnership recaps and presentations highlighting asset fulfillment, activation results, exposure, and overall partnership performance., • Track partner feedback and help identify opportunities to improve activations and enhance the overall partner experience., • Work with Partnership Sales leadership to identify potential renewal, upsell, and incremental activation opportunities within existing accounts., • Support partner hospitality and client entertainment during race days and marquee events., • Maintain a high level of responsiveness and professionalism in all partner interactions. Partnership Sales & Business Development Support • Support the Partnership Sales team with proposal development, presentations, research, and other materials as needed., • Assist with prospect and category research to support new business development efforts., • Help develop creative partnership concepts and activation ideas for prospective and existing partners., • Participate in partner and prospect meetings, venue tours, race-day hosting, and industry events as appropriate., • Maintain accurate partnership information, activation records, and account notes within NYRA’s internal tracking systems., • Assist with additional partnership initiatives tied to marquee events, the new Belmont Park, Saratoga Race Course, and other NYRA platforms., • Ensure all partnership elements are delivered on time, on brand, and to a high standard Qualifications: • 3–6+ years of experience in sponsorship sales, corporate partnership activation, or sports marketing, • Strong understanding of integrated marketing platforms (experiential, media, digital, hospitality), • Experience executing sponsorship activations and managing partner deliverables preferred, • Excellent communication, presentation, and negotiation skills, • Ability to manage multiple projects in a fast-paced, high-energy environment, • Passion for sports, live events, and/or the racing industry is a plus Preferred Skills: • Pipeline management and forecasting, • Relationship building and networking, • Strategic thinking and account planning, • Proposal development and storytelling, • Client needs assessment and solution selling, • Cross-functional collaboration (sales, marketing, activation), • CRM management, • Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Data analysis and insights interpretation, • Time management and organization, • Event hosting and client entertainment, • Experiential marketing and brand activation execution, • Project management and timeline coordination, • Adaptability in fast-paced environments Summary of Physical Requirements and Work Environment: This role is primarily sedentary and performed in an office or office-like environment with no special physical demands required. The position involves extended periods of sitting with intermittent standing and walking, as well as occasional bending, reaching, and other routine movements typical of a professional workplace. The role requires regular hand manipulation, including daily typing and repetitive hand movements while working on a computer. Occasional light lifting (generally up to 10 lbs., and infrequently up to 30 lbs.) may be required. The work environment does not typically expose the employee to hazardous conditions. There is minimal exposure to environmental hazards such as moving mechanical parts, fumes, extreme weather, or high-risk work areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Pay Range / Salary: $27.94 - $32.09 per hour

Job Description Looking for a dynamic role that blends client interaction with practical problem-solving? We’re seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects. What You'll Do • Provide onsite and remote Level 1/2 support for client environments., • Troubleshoot and resolve issues related to:, • Workstations and laptops., • Microsoft 365 and user account issues., • Printers and peripheral devices., • Basic server and line-of-business application issues., • Network connectivity, wireless access, and firewall-related concerns., • Travel to client sites to perform technical support, remediation, deployment, and installation work., • Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves., • Support onsite project tasks such as:, • Network equipment installations and replacements., • Firewall and switch swaps., • Wireless deployments., • Endpoint deployments and refreshes., • Basic server and infrastructure upgrades., • Escalate complex issues appropriately to senior engineers or project resources., • Clearly communicate progress, blockers, and technical findings to internal teams and client contacts., • Document work performed, technical findings, and client environment details in IT Glue., • Use Halo PSA for ticket management, time entry, and work tracking., • Use Ninja RMM for remote access, monitoring, and endpoint support., • Maintain professionalism and strong customer service while representing the company onsite., • Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows.You’re a Good Fit If You:, • Have strong troubleshooting skills and are comfortable working independently in the field., • Communicate clearly with both end users and internal technical teams., • Are organized, reliable, and detail-oriented., • Are comfortable balancing reactive support work with scheduled onsite tasks., • Enjoy working directly with clients and providing a high level of service., • Can adapt to different client environments and technologies quickly., • Understand when to resolve issues independently and when to escalate.Preferred Experience, • 2+ years of experience in a managed services, field support, or IT support role, • Experience supporting:, • Microsoft 365, • Windows 10/11, • Windows Server, • Basic Azure and Entra ID environments, • Network infrastructure including switches, firewalls, and wireless, • Familiarity with technologies such as:, • SonicWall, • Meraki, • UniFi, • Ruckus, • Experience with IT documentation platforms and PSA/ticketing systems preferred., • Valid driver’s license and ability to travel to client locations as needed.Position Details, • Job Type: Full-time, • Location: Based onsite in our Midtown Manhattan office., • Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office., • Schedule: Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed. Requirements Ideal Background · Strong foundational knowledge of Microsoft and networking technologies. · Interest in long-term technical growth. · Strong documentation and communication skills. Certifications that help you stand out (but are not required): · Microsoft (AZ-104, AZ-800, MD-102, SC-300) · Cisco CCNA or equivalent · SonicWall SNSP or Fortinet NSE 5 · VMware VCP · Google Workspace Administrator Benefits • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance, • Referral program, • Vision insurance

Job Description The IT Support Analyst provides technical support to employees by troubleshooting hardware, software, network, and system issues. This role serves as the primary point of contact for end-user technology support, ensuring timely resolution of incidents, excellent customer service, and minimal disruption to business operations. The IT Support Analyst supports desktop systems, enterprise applications, user accounts, and IT equipment while contributing to continuous improvement of IT service delivery. CORE RESPONSIBILITIES: • Provide first- and second-level technical support for onsite and remote end users via phone, email, chat, and ticketing systems., • Diagnose and resolve hardware, software, operating system, network, and connectivity issues., • Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals., • Provision, modify, and deactivate user accounts, permissions, and access rights., • Support enterprise applications, including troubleshooting user access and functionality issues., • Manage and prioritize support tickets to meet established service level agreements (SLAs)., • Document incidents, resolutions, procedures, and technical knowledge articles., • Assist with onboarding and offboarding activities, including equipment setup and account management., • Perform software installations, upgrades, patches, and system updates., • Support conference room technology, audio/visual equipment, and collaboration tools., • Escalate complex issues to appropriate IT teams or vendors as needed., • Monitor recurring issues and recommend process improvements to reduce support requests., • Maintain IT asset inventories and assist with equipment lifecycle management., • Participate in disaster recovery, business continuity, and cybersecurity awareness initiatives., • Support IT projects, system implementations, and technology rollouts. QUALIFICATIONS Education • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred., • Equivalent combination of education, training, and experience may be considered. Experience • 1-3 years of experience in IT help desk, desktop support, or technical support roles., • Experience supporting Microsoft Windows environments and common business applications., • Experience using IT service management (ITSM) or ticketing systems. Technical Skills • Knowledge of Windows operating systems and Microsoft 365., • Familiarity with Active Directory, Entra ID (Azure AD), and user account administration., • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi., • Experience with endpoint management and device deployment tools., • Knowledge of cybersecurity best practices and endpoint security tools., • Ability to troubleshoot hardware, software, and connectivity issues efficiently. Competencies • Strong customer service orientation and communication skills., • Excellent problem-solving and analytical abilities., • Ability to prioritize multiple requests and manage competing deadlines., • Strong documentation and organizational skills., • Ability to work independently and collaboratively within a team environment., • Continuous learning mindset and adaptability to changing technologies. Physical Requirements • Ability to lift and transport IT equipment up to 30 pounds., • Ability to work at a computer workstation for extended periods., • Occasional travel between company locations may be required., • Dependable mode of transportation, • Work on a warehouse/production floor KORE VISION, MISSION, AND VALUES VISION To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all. MISSION To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve. KORE VALUES • Customer Obsession: We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers., • Be the Spark: We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate., • Own the Outcome: We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense., • Grit & Positivity: We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments., • Challenge. Debate. But Be Human: We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision. KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

Job Description We are looking for a competent full time Helpdesk technician to provide support both remotely and on site. This position is based in Valley Stream, NY. You should have the ability to diagnose and resolve technical issues, both computer and network based. Excellent communication skills are a must, along with being customer focused and having patience. Ability to document technical issues and resolution of tickets via help desk ticketing system. Experience with the following: Help Desk experience supporting users on site and remotely. Windows 10, Windows 7, Active Directory user administration, networking troubleshooting, printing issues, Chrome, Internet Explorer. Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel. Knowledge of ConnectWise service desk, and ConnectWise automate a plus This is a full time position

Job DescriptionDescriptionActing as a senior point of resolution for issues beyond frontline Helpdesk scope, you'll respond to technical requests in person (where applicable), by phone, or electronically taking ownership of escalated incidents through to resolution while supporting and developing junior team members. Key Responsibilities • Serve as the primary escalation point for end user issues, client IT staff, and first line Helpdesk personnel requiring advanced technical assistance. • Respond to escalated incidents and service requests through phone, email, ticketing systems, and direct support interactions., • Troubleshoot and resolve intermediate to advanced hardware, software, connectivity, account access, and application-related issues in a timely and effective manner., • Maintain end-to-end ownership of escalated support requests, ensuring timely follow-up, clear communication, and appropriate resolution., • Document incidents, troubleshooting steps, resolutions, and client interactions accurately within the designated support systems., • Escalate unresolved, high-impact, or specialized issues to the appropriate teams in accordance with established procedures., • Provide users and stakeholders with clear, professional updates throughout the lifecycle of each support request., • Assist in root cause analysis for recurring issues and share recommendations that improve service quality and operational efficiency., • Participate in and adhere to all standard operating procedures, service standards, and departmental policies., • Support and mentor junior Helpdesk staff by sharing knowledge, reinforcing best practices, and assisting with more challenging issues as needed. Day-to-Day Expectations On a typical day, this role involves monitoring escalated support requests, troubleshooting advanced technical issues, and coordinating with internal teams or client contacts to move incidents toward resolution. You will gather relevant details, analyze problems methodically, document actions taken, communicate status updates clearly, and ensure each issue is followed through to completion or properly escalated further when necessary. Success in this role requires balancing urgency with accuracy, maintaining professionalism in every interaction, and contributing to a dependable support experience that reflects the standards of the Client Services team. Skills, Knowledge & Expertise • Strong customer service, interpersonal, and communication skills. • Ability to diagnose and resolve complex technical issues efficiently and accurately. • Working knowledge of desktop and server operating systems, business applications, printers, mobile devices, server hardware, SAAS applications and networking., • Ability to explain technical concepts clearly to non-technical users and stakeholders. • Strong organizational skills and attention to detail in documenting incidents, escalations, and resolutions., • Ability to prioritize multiple issues and work effectively in a fast-paced support environment., • Commitment to following procedures, maintaining professionalism, and delivering a high quality client support experience. Ideal Candidate The ideal candidate will bring 5+ years of experience in helpdesk, desktop support, escalation support, or technical support environments, with a demonstrated ability to troubleshoot hardware and software effectively. This individual should be comfortable working directly with end users, client IT contacts, and internal support teams while managing multiple priorities and maintaining a service-oriented approach in a fast-paced setting. Relevant industry certifications are a plus.

Job Description Job Type: Full-time Dept.: Information Technology Classification: Exempt EEO Code: Professionals Supervisor’s Title: CTO Hours: Monday- Friday, 830am to 5pm. Additional hours may be required as business necessitates. Date updated: November 2023 Job Summary: The Jr. System Administrator will provide stable and uninterrupted operation of all in-house computer systems, peripherals, tablets, and mobile devices, including assisting in planning, developing, installing, configuring, maintaining, supporting, and optimizing systems hardware, software, and communication links. This position requires independent analyses, effective and efficient communications, and complex problem-solving skills with a heavy focus on application-level support. Essential Job Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Provide front-end support to internal and external customers; diagnose and troubleshoot desktop-related issues (software installs, email configuration, and routing, hardware, applications, and peripherals), • Serve as an escalation point for the Service Desk, ensuring completion of Service Desk Tickets within required SLAs and to the customer’s satisfaction; perform advanced diagnoses of hardware and software, communicating the remediation plans to the team, the end-user, and to management as required, • Support the ERP system and all related modules; perform advanced application-level troubleshooting on the ERP platform as well as other industry-standard software, • Assist with conducting UAT and QAT on software and hardware releases as applicable to the business, • Assist with administration and maintenance of (systems-based and application) user accounts, permissions, and access rights, • Work with the Systems Engineer to perform routine system maintenance and system upgrades including service packs, patches/updates, hotfixes, and security configurations; conduct routine environment health checks, • Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the IT infrastructure (front and backend), • Maintain Department standardization of all hardware and software adhering to internal IT Controls and compliance policies, • Document and update technical procedures, administrative processes, and configuration management, • Assist with managing infrastructure assets: vendor support agreements, software licenses, hardware leases, and service contracts; assist with inventory management - monitoring and controlling inventory of IT equipment and consumables, • Protect the organization's value by keeping information confidential and maintaining safe/ethical computing practices, • Provide on-call emergency services after business hours, holidays, and weekends (as required) Must be familiar with all or some of the following technologies • Network troubleshooting (DNS, DHCP, and TCP/IP), • MS Windows 11, MS Windows Server platforms (2016 and greater) / Active Directory, • Application troubleshooting - Microsoft OS, Office 2016 (and greater), ERP/CRM type applications, • Mobile Device Management, • Virtualization technology, • Cloud based technology, • Antivirus and Anti-Spam technologies, • Backup software technologies and methodology, • Business Continuity Practice, • Remote access configuration & troubleshooting (VPN), • VOIP telephony services, • Website implementation and administration, • Video Conferencing technologies, • Ticketing System Position Requirements/Experience/ Education: • Bachelor’s Degree in Information Systems, Computer Science, or a related field is a must., • 2 years prior experience proving Tier 2 IT Support is a must., • Strong Application-level troubleshooting skills are a must., • Industry Standard Certifications (i.e. Microsoft) preferred., • Strong coordination, organization, teaming, and communication abilities., • Works well individually or in a group setting., • Strong interpersonal skills, able to deal effectively with people at all levels., • Consistent high level of customer care and responsiveness., • Good written and verbal communication skills., • Good organizational and time management skills., • Ability to work under pressure and with time constraints., • Successfully presents technical information to people at all levels ., • Technical knowledge base and excellent problem-solving skills., • Process improvement techniques., • IT Documentation. Ability Requirements: • Excellent follow-up skills, • Ability to set clear expectations within the division and multitask., • Solid decision-making skills within the scope of the position., • Ability to meet deadlines. Qualification Requirements: • Prioritizing, flexibility, adaptability, • Problem assessment and problem-solving, • Information gathering and information monitoring, • Demonstrated accuracy and attention to detail Functional Details: • Is this position closely, moderately, or minimally supervised? Minimally supervised., • Does this position have supervisory responsibility (i.e., responsible for hiring, firing, performance appraisals, etc.)? Yes No X_ If yes, list the number and title for positions that directly or indirectly report to this position (i.e., three secretaries, four programmers, etc.):, • Does this position have access to confidential information? Yes X No If yes, please explain: While servicing an employee’s PC, they have access to all information in the system., • Does this position have authorization to obligate company funds? Yes X No If yes, please explain: They have the ability to access P.O’s through GE., • This position requires what level of understanding of the English language? Fluent X Basic None • Will this person be required to pass a criminal background check, drug screening, DMV search, and reference verification? Yes X No If yes, please explain: He/she will need to successfully pass all the above screening requirements. • What type of equipment will this person need to do their job? Computer, office phone, mobile phone, external hard drive. Physical Requirements: Are there specific physical or environmental demands associated with this position? (Mark each activity with frequency level of either “C” constant; “F” frequent; “O” occasional; or “N” never.) Environmental/Equipment: O Around moving machinery O Exposed to marked changes in temperature O Exposed to dust, fumes, gases, etc. O Operates motorized equipment/tools O Works in confined spaces O Exposed to electrical wiring N Works at levels at or above 6 feet Physical: O Standing O Walking F Sitting O Bending O Squatting O Crawling O Kneeling O Climbing O Balancing O Pushing/Pulling F Handling Objects (manual dexterity) F Reaching above shoulder level F Using fine finger movements F Speaking C Hearing Carry/Lift Loads up to: Y 25 lbs Y 25-50 lbs N over 50 lbs

Job Description Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success. Job Summary The IT Client Specialist is responsible for providing end-user support and maintaining Wego's global technology environment. This role serves as a primary technical resource for employees worldwide, supporting user lifecycle management, endpoint administration, and troubleshooting hardware, software, network, and cloud-based services. Responsibilities • Provide technical support to employees across global offices through ticketing systems, remote support tools, Microsoft Teams, phone, and email., • Manage employee onboarding, offboarding, transfers, and access changes., • Administer user identities, groups, and permissions within Microsoft Entra ID, Okta, and other business applications., • Deploy, configure, and maintain Windows and mobile devices using Microsoft Intune., • Troubleshoot hardware, software, operating system, and network connectivity issues., • Support Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, and related applications., • Assist with software deployments, upgrades, patch management, and lifecycle management activities., • Maintain accurate asset inventory and device records., • Create documentation for troubleshooting steps, support procedures, and training materials., • Escalate complex issues appropriately and collaborate with internal teams and external vendors for resolution., • Support conference rooms, printers, and office technology in regional locations as needed., • Assist with IT projects and continuous improvement initiatives. Key Qualifications • Bachelor's degree in computer science, information technology, or related field., • 4+ years working in an IT support, IT analyst, or systems support role., • Experience supporting users in a Microsoft 365 cloud environment., • Strong troubleshooting skills across Windows operating systems, Microsoft applications, hardware, networking, and peripherals., • Familiar with configuring and maintaining accounts in Microsoft Entra ID and Okta., • Knowledge of remote support and Remote Monitoring and Management (RMM) tools., • Excellent customer service, communication, and organizational skills., • Experience supporting a global or multi-site organization., • Ability to manage multiple priorities in a fast-paced environment.

Job Description Level 1 Helpdesk Engineer (MSP) Hicksville, NY | Hybrid (Onsite Dispatch as Needed) Full-Time About Lincoln IT Lincoln IT is a growing Managed Services Provider supporting clients in finance, legal, healthcare, and other regulated industries. We focus on delivering reliable IT, strong client relationships, and clear career growth for our team. The Role We’re looking for a Level 1 Helpdesk Engineer who enjoys helping people, solving problems, and building a career in IT. You’ll be the first point of contact for client support requests, working in a fast-paced MSP environment with exposure to a wide range of technologies. This role includes both remote support and occasional onsite dispatches to client locations. What You’ll Do Serve as first-line support for end users via phone, email, and ticketing system Troubleshoot and resolve issues with: Windows desktops and laptops Printers and peripherals Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Basic networking and connectivity issues Escalate complex issues to Level 2/3 engineers with proper documentation Perform onsite visits for installations, troubleshooting, and remediation Document all work clearly in the ticketing system (ConnectWise preferred) Assist with user onboarding/offboarding (accounts, permissions, hardware setup) Follow SLAs and internal processes to deliver consistent support Requirements 1–2 years of experience in Helpdesk, Desktop Support, or similar role Strong working knowledge of Windows and Microsoft 365 Basic understanding of networking concepts (DNS, DHCP, TCP/IP) Excellent communication and customer service skills Ability to multitask and prioritize in an MSP environment Reliable transportation and willingness to travel locally (mileage reimbursed) Experience with ConnectWise, IT Glue, or similar tools is a plus CompTIA A+, Network+, or similar certifications preferred (or working toward) Why Join Lincoln IT Competitive salary and benefits Hands-on experience across diverse client environments Clear growth path within a Managed Services organization Ongoing training and mentorship Supportive, team-oriented culture Powered by JazzHR QRrwMlQQTW

Job DescriptionSenior Help Desk Support Specialist (Level 2/3) Location: Lake Success, NY Schedule: Full-Time, In Person Salary: $85,000–$95,000 per year About the Position ATC Healthcare Services is seeking a full-time Senior Help Desk Support Specialist (Level 2/3) to join our corporate IT team in Lake Success, New York. This is an in-house corporate IT role supporting internal employees and authorized business users of ATC Healthcare Services and CareBuilders at Home. It is not a client-site assignment, healthcare staffing placement, franchise opportunity, or general recruiting role. In this position, you will provide advanced end-user technical support, resolve escalated issues, and help maintain reliable day-to-day technology operations. You will work primarily from our Lake Success office while providing both in-person and remote support as needed. We are looking for someone who combines strong troubleshooting skills with excellent customer service and takes ownership of issues through resolution or appropriate escalation. Key Responsibilities • Provide Level 2 and Level 3 technical support to internal employees and authorized business users., • Troubleshoot escalated hardware, software, Microsoft 365, endpoint, connectivity, VPN, and user-access issues., • Support Windows desktops and laptops, printers, mobile devices, peripherals, and approved software., • Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint., • Administer user accounts, passwords, permissions, and access through Active Directory and/or Microsoft Entra ID (Azure AD)., • Support employee onboarding and offboarding by provisioning and deprovisioning accounts, equipment, applications, email, and system access., • Troubleshoot common network and remote-access issues, including Wi-Fi, TCP/IP, DNS, DHCP, and VPN connectivity., • Monitor help desk tickets and escalated requests to ensure timely, well-documented resolution., • Coordinate with internal stakeholders and approved vendors to resolve infrastructure, application, security, or network-related issues., • Maintain accurate technical documentation, including troubleshooting steps, resolutions, procedures, and recurring issues., • Assist with IT asset inventory, device records, software licensing, subscriptions, hardware replacements, deployments, upgrades, and other technology projects., • Follow all company cybersecurity, confidentiality, information-security, and data-protection requirements., • Perform other related IT duties as assigned.Qualifications, • 3+ years of experience in help desk, desktop support, technical support, or a similar IT support role preferred., • Experience providing Level 2 or other advanced end-user technical support., • Strong working knowledge of Windows operating systems and Microsoft 365., • Working knowledge of Active Directory and/or Microsoft Entra ID (Azure AD)., • Experience with user provisioning, access management, permissions, and account administration., • Working knowledge of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and general network troubleshooting., • Experience troubleshooting computers, printers, mobile devices, and peripheral equipment., • Experience using help desk or ticketing systems., • Ability to independently investigate technical issues and determine when escalation is needed., • Strong communication, customer-service, organization, and problem-solving skills., • Ability to explain technical information clearly to users with varying levels of technical experience., • Ability to manage multiple priorities in a fast-paced environment., • Strong attention to detail and commitment to confidentiality and information security.Preferred Qualifications, • Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field., • CompTIA A+, Network+, Security+, Microsoft, or similar IT certifications., • Experience supporting employees across multiple locations., • Experience with endpoint management, cybersecurity tools, and remote-support applications., • Experience in healthcare, staffing, home care, franchising, or another multi-location organization.About ATC Healthcare Services For more than 40 years, ATC Healthcare Services has provided healthcare staffing and workforce solutions throughout the United States. Our corporate team also supports CareBuilders at Home, an affiliated non-medical home care organization. Compensation & Benefits The salary range for this position is $85,000–$95,000 annually. Actual compensation will be based on relevant experience, education, credentials, skills, and internal equity. Eligible employees may receive a benefits package that includes: • 401(k) and company matching, • Medical, dental, vision, and life insurance, • Paid time off, • Retirement savings opportunities, • Additional employee programs, subject to plan terms and company policies ATC Healthcare Services and CareBuilders at Home are Equal Opportunity Employers. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

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